The Westin, Dhaka

Bangladesh , Dhaka
GULSHANN, Main Gulshan Avenue Plot-01, Road 45, Gulshan-2
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50 reviews shown

10/10

Exceptional

26 Feb 2026

Nawshin

Amazing service and location. Highly recommend.

Family_with_children

10/10

Exceptional

02 Jan 2026

Nawshin

Amazing hospitality. Huge shout out to the staff the breakfast buffet (Firoj and Yamen) and zaman for checking me in quickly.

8/10

Excellent

23 Jul 2025

Mohammed

Staff was helpful

Business_and_leisure Friends

10/10

Exceptional

19 Nov 2024

Wahid

The staff are excellent especially at reception host Arthi went out of her way to make us comfortable.

Business Partner

8/10

Excellent

20 Sep 2023

MOUSTAFA

Over all it’s good but the property needs to be renovated.

Business Friends

8/10

Excellent

11 Aug 2023

Masud

The massage that I had at the spa was exceptional. But the prices they had online and the prices at the spa were different. Also, they gave a different discount than the one they mentioned in the room. Also, their service while handling luggage was not up to the standard, they need to improve here.

Business_and_leisure Partner

8/10

Excellent

10 Mar 2023

Verified traveler

not charged agreed upon rate

Although my stay was very good, I was not charged what I booked - I was charged more and there seems to be no easy way to contact hotels.com or the hotel to resolve. The system was down when I checked out, so I don't even have a detailed receipt to book for reimbursement.

Business

6/10

Pleasant

19 Jan 2023

Mobasher

They need to service their elevator at least once a week.

8/10

Excellent

29 Oct 2022

zan cheng hwee

Little out dated, shower head needs changing. Location is ok but lots of traffic n horning could be heard from room

Business Self

10/10

Exceptional

15 May 2022

abu

It’s very clean and secured

Business_and_leisure Family

10/10

Exceptional

22 Jan 2022

Verified traveler

A great hotel stay

This is a wonderful hotel, very clean and comfortable, the rooms are very spacious and the hotel has fantastic amenities, such as a lovely pool and sauna. The food is excellent, with a beautiful buffet breakfast with amazing poached eggs! The staff are brilliant, so very helpful, professional and friendly. The hotel feels very secure, with a quick security check when entering the building. Very covid-safe, temperature stations and hand sanitizer everywhere.

Business

8/10

Excellent

02 Mar 2021

Verified traveler

Comfortable Stay.

Area wise, Property is very congested.

Pricing is a bit high.

Business Partner

8/10

Excellent

27 Feb 2021

Verified traveler

I was in quarantine following my arrival in Bangladesh and therefore was not able to make use of the facilities for most of my stay. Room service was efficient. Location is good.

Business Self

6/10

Pleasant

19 Mar 2020

Verified traveler

Good location.
Nice bathroom layout.
Staff - very variable. From excellent to poor.

Business_and_leisure Self

10/10

Exceptional

07 Mar 2020

Md Arman

It was amazing time with westin Dhaka

Business

6/10

Pleasant

29 Feb 2020

Sheikh

Car Parking is difficult

Business

8/10

Excellent

20 Jan 2020

Verified traveler

Services were generally good - different bars, restaurant options, etc. Spa and pool were also fine. It's not exciting, but everything does work and the staff are friendly and try hard to help.

Friends_and_family Family

10/10

Exceptional

27 Nov 2019

Roohul

Excellent

Everything was excellent. Right from the check in where I was greeted by Farzin. Her beautiful smile said all about the hospitality of Westin Dhaka and Bangladesh.I am so proud of her. God bless this little girl. I am pretty sure she will be an asset for Westin. I am a very frequent customer of Westin all over the world, but I love my stay in Westin, Dhaka.

Self

2/10

Poor

23 Nov 2019

Moinul

I had a prepaid executive suite booked but at the check in time the front desk offered upgrade to the chairman suite with an additional charge however after the first night they suddenly got a request from another guest and took me out of the room against my will. It was very bad to take a guest out suddenly at midnight and I just hated it. I probably will never stay there.

Business

10/10

Exceptional

18 Oct 2019

Verified traveler

Nice friendly staff which welcomes me as a frequent visitor of the hotel.

Friends_and_family Family_with_children

10/10

Exceptional

12 Oct 2019

Verified traveler

Your Mr Nazimal the Airport Asist Manager. Excellent

4/10

Poor

21 Jul 2019

Verified traveler

They didn't give me the room that I booked. The shower and the light we're broken. The plug of hair dryer wasn't match the outlet,vso I couldn't use it.

Business Self

10/10

Exceptional

20 Jul 2019

Verified traveler

Very nice staff, they go out of their way to help. Rooms are okay, the carpet in the room feels old. Housekeeping was excellent and provided ample bottled water every day.
The breakfast buffet is fantastic: a large selection of fresh fruit, fresh juices, a huge Indian, Bangladeshi and Western buffet, nice breads, and the selection changes every day.

Self

6/10

Pleasant

01 Jul 2019

Verified traveler

The staff were extremely friendly and helpful. The gym is good. The room was quite small and the AC situation was poor as it only cooled the room to about 24C and nothing I could do about it.

Business Self

4/10

Poor

23 Jun 2019

Ulf

As bad as it gets in Dhaka ”top hotel”

Dirty, bad area, food was not well prepared, noisy room, bad security with relax attitude and afraid to act, front desk with slow and poor service. There are many better hotels in Dhaka to stay at

10/10

Exceptional

13 Jun 2019

Verified traveler

Excellent staff service.. congenial and professional . We need nice dance club and live musics

Friends_and_family Family

10/10

Exceptional

16 May 2019

Hoi Kei

Good hotel. Bad traffic

The hotel are very nice but traffic still bad

8/10

Excellent

08 May 2019

Verified traveler

Location and service was both v good. The buffet spread was awsome. Pool side cafe was awsome.

Business Friends

10/10

Exceptional

16 Feb 2019

Verified traveler

Quiet little oasis in the middle of a very busy city.

Leisure Friends

8/10

Excellent

02 Jan 2019

Verified traveler

Great hotel in the prime area of Dhaka. The rooms are neat and clean and the staff courteous.

10/10

Exceptional

12 Oct 2018

Glenn

Brilliant Food and Service- how it should be

Outstanding in every respect - food at prego was superb as was the interaction with all hotel staff .
My base for BD trips in the future.

10/10

Exceptional

10 Oct 2018

Rebecca

Always perfect service and experience - it’s the most comfortable hotel in Dhaka. World class experience with Bangladeshi flavor.

10/10

Exceptional

11 Sep 2018

manuj

Wonderful stay

Wonderful stay

8/10

Excellent

02 Sep 2018

Verified traveler

Too expensive

This is a good five star hotel for Bangladesh but lower five star compared with other five star hotel around the world. Room rate far too expensive. Food, spa can be purchased outside the hotel for very little money. Furniture around lobby require moderation. Loved the bathroom layout, Tasty food, friendly staff👍

10/10

Exceptional

16 Aug 2018

Kit

Excellent business hotel

Friendly staff, efficient service and very comfortable

8/10

Excellent

16 Aug 2018

Tajul

Nice hotel.. good location. Great food ! Excellent staff

8/10

Excellent

28 Jul 2018

Verified traveler

Definitely will consider for repeat visit

First time in Dhaka so can’t really say much about the location (don’t know the city well). Hotel room was comfortable, nice and clean, not the new modern type but good for business travel with a work table, lounge chair, and room service food was good. Nice view from my room too.

10/10

Exceptional

06 Jul 2018

Verified traveler

Nice hotel in the Central Business District

It was good experience to stay in the Hotel. It was my first visit to Dhaka and was a bit concerned about the city in general and the hotel amenities. But it all turned out OK and the experience at the hotel was like any other international location. The staff is courteous.

8/10

Excellent

24 Jun 2018

bokin

quite good hotel

the staffs are kindhearted. I got lots of greets wherever I go in the hotel but front desk staffs of fitness center need to be trained more to give consistent services to clients.

10/10

Exceptional

15 May 2018

Santhosh

Nice hotel with good service and ambiance.

Good customer service. Food quality is good. The ambiance is refreshing !!!

10/10

Exceptional

30 Apr 2018

Suraj

Excellent Stay

Hi.. had very nice and excellent stay. Staff are very friendly and prompt.

Appreciate.

Would love to go again and stay there :)

10/10

Exceptional

06 Apr 2018

Iain

Westin for 2 nights

Staff great. Made a challenging trip easier

10/10

Exceptional

05 Mar 2018

Fernando

Friendly staff

Excellent facilities and friendly staff. The first place I check is the bathroom and this one was impeccable. It even had a view. The meals were good as well. The two restaurants offered good variety of meals, and the buffet had plentiful choices. I will return to the Westin Dhaka and recommend it to colleagues.

10/10

Exceptional

03 Feb 2018

Eugene

Well worth the price!

I was there with a group. Everyone was very happy with their accommodations. The Executive Lounge was perfect for our group.

10/10

Exceptional

19 Dec 2017

Verified traveler

Very nice service ! Trisha was excellent , she. Was extremely. Helpful and lovely ,

10/10

Exceptional

27 Nov 2017

Pedro

Great service and facilities

Hotel facilities are very good and the hotel staff tireless to provide the best service and indications.
Rooms are well equipped and spacious.
Several restaurant options serving quality food.

8/10

Excellent

27 Nov 2017

Verified traveler

Good Business Hotel

The staff were very accommodating with various complex internal travel and international travel arrangements; courteous and very attentive. We hosted a small function at the hotel which was handled very well.

10/10

Exceptional

22 Sep 2017

Verified traveler

The best staff - very attentive

Couldn't say enough good things about the staff - pleasant, polite and efficient.

10/10

Exceptional

26 Apr 2017

we do really enjoyed staying at the hotel.

only think is missing no children activities. it would be good if you add children activities

8/10

Excellent

23 Mar 2017

Mukhlesur

Close to shops and transport

I liked the location. Very helpful staff. The room was relatively small. Food was ok but could be better.
The hotel entrance and reception area are not spacious enough.
Overall it seems to be overpriced compare to other 5 star hotels in western world

Family