Mercure Bukhara Old Town

Uzbekistan , Bukhara
BUKHARA, 206 Samarkand Street
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50 reviews shown

10/10

Exceptional

05 Jan 2026

Gabriel

Amenities and pool, staff, room

Self

10/10

Exceptional

01 Jan 2026

Thomas

Great location and good rooms and staff

Family

10/10

Exceptional

12 Oct 2025

mario

Awesome property, wished I had the time to spend few extra nights. Check the pool in the spa area is a must

6/10

Pleasant

06 Aug 2025

mUHAMMAD JAMAL

Nice clean

Bathroom tub too high (no proper solution)
Ac doesn't work (no alternative )
Spacious rooms
Excellent Restruant near by for qurtoba
Downtown area 10 minute walk
Good breakfast
Good hamam but its not segregated

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Surendra

Excellent time. :Special thanks to Resturent Supervisor Ms. Dilnoza , Nilofar and other staff. Very professional and friendly staff in resturent during morning breakfast time. Very cheerful , kind and always with smile. Hotel is blessed to have these wonderful staff !

Self

10/10

Exceptional

26 Jul 2025

Matthew

The staff make this hotel the best in the city. They were all so good and helpful. Would recommend to anyone visiting Buhkara. The restaurant was amazing! We had the best time here

Leisure Friends

10/10

Exceptional

08 Jul 2025

Andrew

Good facilities, cleanliness and excellent food.

Leisure Family

2/10

Poor

05 Jun 2025

Soumaya

Worst check-in experience of my life, and I’m a well-seasoned traveler.

The receptionists were totally unhelpful at the check-in desk. At first, they said they could not find all of the rooms under my reservation, making us worry that we didn’t have enough rooms. They miraculously found the missing room later.

Then, we realised that families under our booking had been split across different floors of the hotel. Children as young as 8 and 11 years old were placed in a room on a separate floor from their parents. This is despite requesting family be placed next to each other months in advance.

Instead of helping us to resolve this problem, the check-in staff watched us as we tried to move people around different rooms so that families could be placed in rooms next door to each other.

The whole process took over an hour after a tiring 5 hour journey from Samarkand. We had elderly people and babies in our group who were already exhausted from the journey. The check-in staff didn’t show any empathy for them.

When I asked the check-in staff why they weren’t helping us, they said that this was a problem caused by the reservations team. Were the reservations team there to fix the problem? No.

TLDR: Your money is better spent staying at another hotel in Bukhara. The design looks nice but the customer service is 0.

I should also add that this hotel bizarrely has “half floors” which no elevator can reach (?!).

Business Family_with_children

10/10

Exceptional

02 Jun 2025

Jose Antonio

Amazing place and the people are super friendly and attentive.

Leisure Family

4/10

Poor

16 May 2025

George

The air conditioning / swamp cooler (?) was noisy. I went to the front desk and asked for a different room and I was told all the rooms were like that. $240 a night and I kept being awakened by the the noise during the night. The one thing a hotel should guarantee is a good nights sleep. I checked out of the hotel a day early and lost my money.

10/10

Exceptional

17 Mar 2025

Aslam

Very nice and clean hotel with outstanding staff

Leisure Partner

10/10

Exceptional

01 Nov 2024

Saurabh

Near the most attractions of the city. Rooms were clean and staff friendly and helpful

Leisure Family_with_children

6/10

Pleasant

31 Oct 2024

Nikolas

We were disappointed in the cleanliness and upkeep of the pool and spa area. The pool was also shut down during our stay and we were unable to use it. One of the main reasons we booked the hotel was to use the pool and spa, so this tainted our experience.

The restaurant, Saffron, is amazing, both in terms of food and staff. Some of our best eats in Bukhara were here and would highly recommend.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Hongli

The hotel itself is very well designed and so beautiful. The pool is the most beautiful pool. I traveled 73 countries. And the food was amazing.

Leisure

10/10

Exceptional

11 Aug 2024

atacan

Hotel location and staff are very good. Specifically Maftuna she is excited😊
Hotel very new room are nice.
Also you can walk to old city and bazar

Leisure Partner

10/10

Exceptional

20 Jun 2024

Linda

The hotel was clean, comfortable and convenient for the Bukhara’s historical area. The staff were very efficient and helpful and the food in the restaurant was good quality.

Leisure Partner

10/10

Exceptional

14 Jun 2024

Francisco

Great stay, great hotel, great staff!

The hotel itself was amazing with great amenities and with a modern touch but with a very traditional feel. The hotel it’s 15 min walk from the old town which is perfect for a morning stroll or before the sunset.
The staff it’s super helpful and always willing to help with and with a huge smile.
The room was beautiful modern and quiet although the window was very thin covered by massive curtains, we didn’t mind as the room was cooler during the 40 degree we were having outside.
The spa is very nice and quiet same as the pool although would’ve been nicer outside but indoor it’s not too bad.
The food served for breakfast it’s very tasty and well presented same as if you stay for dinner or lunch with good views of the city
Totally recommend to stay here!

Friends_and_family Friends

10/10

Exceptional

11 Jun 2024

Milo

Very comfortable hotel. Indoor pool and spa are excellent.

Leisure Self

2/10

Poor

07 Jun 2024

Jigar

AC in our room didnt work. Handheld shower to overhead shower diverter didnt work. Low water pressure. No vegetarian or vegan option in the restaurant. We complained about AC night before. A front desk clerk came and check and said an engineer will come shortly, but no one came.

Partner

10/10

Exceptional

04 Jun 2024

Sakina

We had an amazing stay at this hotel. Quiet, clean, and hospitable staff. Quick laundry service, great spa and pool, but very pricey restaurant. It's a decent walk to the old city, but we appreciated the lack of tourist traffic in the area.

Leisure Partner

10/10

Exceptional

28 May 2024

Mark

A very good 3 night stay stay in Bukhara

This was a really nice hotel, with a really well designed interior and plenty of external areas to relax, including a useful rooftop terrace next to the bar/restaurant.
Our room was very large with all the amenities you’d expect, a comfortable bed and a very good shower.
We didn’t have breakfast while here but the food in the restaurant for other meals was very good, as were the drinks we had.
The staff in the restaurant/bar and other areas were also all very helpful with good standards of English.
The location is a little out of the old town but seemed very safe and it worked well for us as we could walk (or short/cheap Yandex) and retreat to the peace of the hotel after sightseeing.
We would use again for Bukhara and recommend.

Partner

10/10

Exceptional

14 Feb 2024

Teresa

VIP Treatment

We were treated like VIP guests despite the fact that they had a big delegation as guests. The manager, Faig Bayramov, personally talked to me everyday to ensure we had a comfortable stay.

The hotel is near the major sights and shopping so we were able to maximize our time.

Friends_and_family Family

10/10

Exceptional

20 Jan 2024

Wasim

Very nice hotel and top service. We were in honeymoon and they decorated the room for us and sent us cake.
The Spa and Turkish bath are very beautiful there too.
Highly recommended!

Partner

10/10

Exceptional

20 Dec 2023

Georgiy

Great place to stay!

Thanks to all staff!

Leisure Family

10/10

Exceptional

03 Dec 2023

Diane

Will be back!

We had an excellent experience at the Mercure. The hotel is brand new and beautiful - it combines modern amenities with classic Uzbek art and architecture. The food was delicious, and the hotel was walking distance from all of the main sites in Bukhara. The spa was absolutely beautiful. We will definitely be back next time we are in Bukhara!

Friends_and_family Friends

10/10

Exceptional

07 Oct 2023

Sergey

Excellent hotel for visiting Bukhara: very comforatble room and friendly staff.

Leisure Partner

10/10

Exceptional

01 Oct 2023

Alexander

Mercure Bukhara Old Town is an excellent hotel very close to Bukhara’s magical old town…staff were great and facilities equally so! Room was comfortable and restaurant was great! Would definitely recommend to anyone wanting to visit Bukhara!

Leisure Self

6/10

Pleasant

30 Sep 2023

Ernesto

The city is a beautiful city and the hotel is a good hotel is very clean. They have a very good Frankfurst. However, there is a little far from the main tourist area you have to walk probably about 15 minutes and the roads are very narrow so it’s a problem with the cars to be walking to the tourist area That’s the only thing that it was inconvenient. Otherwise it’s a good hotel the rooms are slightly small.

Leisure Partner

6/10

Pleasant

27 Sep 2023

Yan

Terrible layout of the hotel. Labyrinth all around the property. Hard to find the room even on the second day of state. Elevator stop between the floors, then the guest hast to carry luggage up or down the stairs to get to the roof. For extremely poor design of the showers. After you shower, there was water in the bathroom, in the front of the bathroom under the carpet, carpet, soaking wet after each shower.

Partner

10/10

Exceptional

18 Jul 2023

Leo

Lovely staff and accommodation that's several levels above the competition. Amazing, comfy beds, fabulous breakfast and coffee and a nice little spa too. So many amazing things to see and do in Uzbekistan so it's nice to find a little calming oasis like this in which to relax and unwind. Thank you to a fantastic team at reception and beyond 👍

Leisure Self

10/10

Exceptional

09 Jul 2023

Vladyslav

Nice, cosy and stylish hotel

Leisure Family_with_children

10/10

Exceptional

08 Jul 2023

mark

fantastic

10/10

Exceptional

01 Jun 2023

Werther

Great place

Great hotel. Very modern with a great design. About 4 blocks to old town. Nice restaurant upstairs with great food. Spacious rooms and good wifi. Got a great massage at their spa as well.

Partner

10/10

Exceptional

23 May 2023

Mohammad

excellent

10/10

Exceptional

21 May 2023

Mohammad

excellent

10/10

Exceptional

10 May 2023

Tareck

New hotel - excellent room with a very coherent style. Staff was friendly and helpful. Reasonable location for the city center.

Leisure Partner

10/10

Exceptional

09 Mar 2026

rie

全て最高

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Kazuyoshi

完璧です。
ブハラの中心からは10分ほど歩きますが、その分テラスからはきれいなブハラの街が一望できます。

Self

4/10

Poor

01 Jan 2026

Takuya

駅からホテルまでタクシーの送迎を頼んでいたにも関わらず、忘れられていて大変な思いをしました。チェックイン時にも謝罪なく、さらに朝食込みプランにも関わらず、朝食はついていないと言われてさらに一悶着。これくらいのグレードのホテルならちゃんとしてほしい。
施設は綺麗です

Family

10/10

Exceptional

27 Oct 2025

Alain

Very kind staff always smiling and helping you on any need

Partner

10/10

Exceptional

09 Aug 2025

Douglas

Amazing location at the end of the old town; perfect blend of traditional architecture and modern standard.

Self

10/10

Exceptional

06 Aug 2025

ELEUCH

Excellent hotel

All was perfect ! Breakfast, bedrooms, clean.

Partner

10/10

Exceptional

14 May 2025

Maria

Excelente ubicación , impecable, y su restaurante es increíble todo lo que comimos estuvo delicioso.

Leisure Partner

10/10

Exceptional

30 Dec 2024

TOMOMI

観光地からは歩きますが…ホテルぎ最高です！！
部屋もステキで、大興奮です。
プールもサウナがあり最高でしたー！
ホテルでゆっくりするのにはとってもおすすめです。

10/10

Exceptional

30 Dec 2024

Enrique

Excelente servicio y trato. Restaurante bueno

Buen spa y restaurante, a una distangia del centro comoda para llegar caminando en 10 minutos. Trato amable e instalaciones limpias.

Friends_and_family Friends

10/10

Exceptional

04 Nov 2024

Ryo

スタッフがとても親切で、施設も綺麗で居心地がよかったです！

Leisure

10/10

Exceptional

18 Oct 2024

Verified traveler

Muy bien

En general la experiencia fue muy buena. El único inconveniente es que las tinas de baño (dentro de ellas están las regaderas), son muy altas y derrapantes, están muy peligrosas. Dos de las personas del grupo sufrieron resbalones.

Friends_and_family Friends

8/10

Excellent

17 Oct 2024

Katarzyna

Great hotel for warm seasons

We got upgraded to a suite which came with some nice perks: free minibar, big terrace, a lot of space. There was a kettle/coffee machine and free water bottles. The toiletries were provided as well, more available upon request. Unfortunately the room was terribly cold as heating was only working as a cooler and there was no possibility to even switch the bathroom ventillation off. The huge room would have been a wonderful add-on but if it’s cold, the bigger room, the colder it is. Even if it was a suite, there was no iron. Maybe it was available upon request but we didn’t have time to waste as we only had one full day in Bukhara.

Breakfast was great in 99%, the only complaint goes to the bread selection, mostly super old and dry like stone, pre-cut and very oddly served. Otherwise a good selection of food and even coffee was good, which isn’t that obvious in Uzbekistan.

Spa area is beautiful and the pool water temperature is pleasant. There are no instructions next to the sauna/hammam how to use it (there are some rules at the spa entrance) and which temperatures are inside, therefore the guests who were there used it in such a disgusting way that we lost desire to go there as well (no towels, no shower after sauna, going with all the sweat directly to the pool etc.). After they left and we remained alone, even if there was still 1 hour until the closing, both facilities were switched off, probably due to savings.

I would definitely go back but only during a warm season.

Friends_and_family Family

10/10

Exceptional

31 Jul 2024

TSZ HUEN

Friendly staff, great experience

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Yoko

暑い時期でしたのでプールで泳げて大変良かったです。一流ホテルらしいサービスが受けられました。ホテル内にキャッシュディスペンサーもあります。難点をしいて言えば、中庭は喫煙可能で、たまたま隣に宿泊した方がヘビースモーカーだったため煙かったです。そうでなければ素敵な中庭で夜くつろぐのにも最高かと思います。