Name: Hotel Club Mmv Les Arolles
Address: Place Des Arolles, Val Thorens, 73440, FR

2/10

Poor

04 Mar 2024

Verified traveler

**Disgustingly foul smell dirty rooms.

** Food terrible and everything cold.

** Travelodge sized rooms.

**Rude staff and manager nowhere to be seen (hiding).

** Heater in the room did not work.

** Extensive mould in the bathroom.

** Dirty towels on the floor were hung up wet and dirty by service with no way to dry them at least.

** Manager was never available to discuss issues.

** I had to move hotels after 2 days.

**I became ill with Norovirus and was violetly sick the day after I left.

Leisure Family

8/10

Excellent

08 Feb 2024

Allan

Position and food were good

Leisure Friends

2/10

Poor

01 Mar 2023

Jean

Excellent location. Ski in and out. Literally next door to gondola. Everything is downhill after that. The rooms are tiny and dated. Service is poor and rigid. Food is cafeteria standard.

Leisure Family

8/10

Excellent

03 Jan 2022

Jason

Average but good

The location is good and you can ski in and out and they provide you with a locker. Loved the skiing in val thorens!
When we first arrived they forgot to clean the room we were to be in and we got moved to a different room.
The new room was bigger and better. I must say the basic room looks very small.
The beds in the rooms are very tiny and half of my husbands leg was over the bed.
Overall a good vibe and meets needs but nothing exceptional.
Very very French hotel which is good to experience but hard when communicating. All announcements and entertainment is only in French thus not inclusive of English speakers. We could not take part in any of the events and quiz nights. Mostly French guests so probably makes sense.
Ideal for a family with kids. Lots and lots of kid activities and kids run the show. If you are looking for a romantic getaway as a couple this is not the place😂
Drinks at the bar are not cheap but in line with the town.
Food was good, lots of options and very nice. We had half board and was more than enough.
Staff friendly and helpful.
There is a washing machine but cost 10 euros for wash and dry and then clothes don't come out dry(had to dry x3)
No kettle in room and can only have coffee in morning buffet which was not great.
This would be a good hotel for 3 stars but not a 4 star hotel. Has a very hostel vibe.

Partner

6/10

Pleasant

12 Feb 2020

Verified traveler

A bit outdated for the high price. Rooms we're very basic -- limited amenities.

Leisure Self

8/10

Excellent

22 Dec 2019

Verified traveler

May need more chefs, breakfast hot food ran out quickly. Timings of breakfast and dinner are also bad breakfast needs to finish at least half an hour later (we were rudely turned away a mere 1 minute after breakfast finished, even though many people were still in there) and dinner needs to start an hour earlier.
However, the staff were (generally) extremely nice and made a great deal of effort, particularly the receptionists and bar staff. The room was nice, however it should've been cleaned more often.
The location of the hotel is perfect truly is a ski-out hotel and the ski facilities are perfect with the lockers and on site shop working very well.

Leisure Friends

10/10

Exceptional

31 Mar 2019

Verified traveler

Property and Staff were great. Location was good fantastic weeks skiing.

Leisure

8/10

Excellent

17 Feb 2019

Verified traveler

Really friendly and helpful staff. Poor wifi though.

Leisure Friends

8/10

Excellent

08 Feb 2019

Verified traveler

Nice hotel

Nice hotel, good location, great service

Friends

10/10

Exceptional

03 Jan 2019

Claire

Skiing over New Year

Good hotel in great location and food overall was good,a special effort for New Year’s Eve was really appreciated

Family

6/10

Pleasant

16 Feb 2018

Verified traveler

The hotel was okay food was Buffet nothing special room were not as clean as they should of been. only one set of soaps for a week

8/10

Excellent

06 Feb 2018

Verified traveler

Unbelievable location and good standard buffet options. Rooms are pretty small and underwhelming. The hotel should change towels and provide bath gels, but they were pretty stingy about this.

If you are there to ski then this hotel has everything you need.

8/10

Excellent

06 Mar 2017

Verified traveler

Convenient all inclusivehotel close to skipist

All inclusive. Very easy living.

Family

8/10

Excellent

22 Dec 2016

Darren

Lovely hotel with true ski in - ski out

We stayed here for a long weekend break at the start of the Season. Val Thorens is great at this time of year, as it will always have snow, even if the rest of the 3 valleys has none. The location of the hotel is perfect, as it is directly at the top of the Cairn bubble and you can literally ski in and ski out from the top of the stairs from the ski room. The food is a buffet, but very good considering this and the value for money is exceptional when you consider it is full board. It is our second stay here and we will undoubtedly be booking again for next year.

Partner

8/10

Excellent

18 Dec 2016

Verified traveler

Really good hotel. Close to the piste. Food was very good. Breakfast was repetitive though. The staff were excellent and accommodating.

10/10

Exceptional

16 Dec 2016

Verified traveler

Great place to stay, very close to chair lifts and staff were always helpful.

Partner

10/10

Exceptional

14 Dec 2016

Max

Good renovated hotel. Near Cairn lift.

Very nice staff. You can ski in and out. Renovated facilities.

8/10

Excellent

19 Apr 2016

Verified traveler

Great location for ski in ski out

Family

6/10

Pleasant

15 Mar 2015

Verified traveler

decent location poor service

Food was pretty poor.
Bed was quite uncomfortable.
We couldn't check in until 4am and they made us check out at 9am, when I asked if we could stay at little later they said no.

Family

10/10

Exceptional

04 Mar 2015

oleg

good value for money

The food is very diverse and good quality.
The rooms are small and practical.
The Spa should be ordered in advance and cannot be accessed every day, this is uncomfortable.
The hotel is fully SKI IN/OUT.
The location is great and near to the skiing area.

Family

6/10

Pleasant

09 Feb 2015

Ergin

Basic hotel ibn good location

The hotel is in a good location. Spa facilities not bad, but you need to book your slot asap since they only allow 10-12 people at a time, which is hugely insufficient compared to hotel size. Rooms are quite small and not all the renovation finished, so we stayed in old style room but they gave us all inclusive access to bar for drinks which was good. They need some more hangers on the walls so ski gear can be hanged to dry! Also, their ski room lockers is too small for 2 board and boots, so we had to take our boots up. It would be great if they put some kind of boot hangers on top of heaters so boots can be dried over the night rather then trying to balance them on the heater by supporting with chairs, and heater is too small you can only dry 1 pair at a time. Food is average, plenty though. The scrambled egg in the morning was always cold, even though last day being the one of the first persons in the restaurant for breakfast.

This hotel preferred by mostly French people so the everything is in French!! But staff is as helpful as they can be permitting their English.

10/10

Exceptional

20 Mar 2024

Tiago

Otima localizacao, otimo jantar, cafe ok. Quartos pequenos. Otima de hotel em val thorens, bom custo beneficio. Na frente do clubmed, ski in ski out.

10/10

Exceptional

31 Jan 2024

Felipe

Legal

Legal

4/10

Poor

15 Dec 2022

Verified traveler

Décevant

1h d'attente pour le checking (18h). La même file d'attente pour les étrangers et les Français (des formulaires complémentaires à remplir pour les étrangers).

Aucune isolation phonique (on entends les gens parler dans le couloir ou l'ascenseur)

Personnel lent et incompétent.

Chambre petite et ancienne.

Bref pour 200 euro ce 4 étoiles, passez votre chemin.

Friends_and_family Friends

4/10

Poor

19 Dec 2021

David

bof

l’hôtel est entièrement équipé en anglais, tout est écrit en anglais !!!
le niveau de prestation est moyen
le minimum vital est fait sans plus

Partner

6/10

Pleasant

21 Mar 2020

Verified traveler

chambre en trompe l'oeil et l'oui

En arrivant pas de visibilité du nom des Arolles cause enneigement.
Chambre très étroite en particulier les doubles avec cloison
placo.Isolation phonique inexistante.Clients sans civisme qui continuent leur soirée allègrement.

Partner

10/10

Exceptional

15 Mar 2020

Philippe

séjour au ski

Super séjour accueil et service super
Mention spéciale pour Donatela , Lucie et Élise à votre service et toujours avec le sourire . Repas variés .
Seul petit bémol nous étions 2 et nous avions une chambre avec porte communiquant fermée destinée en principes aux famillles et donc pb d insonorisation ..

Friends_and_family Family

8/10

Excellent

13 Mar 2020

Verified traveler

El hotel tiene una excelente ubicación para salir esquiando desde la puerta, jacuzzi y hammam muy agradables para después de un día de ski. Muy buen servicio de alquiler de skies en tienda ubicada en el mismo y un muy comprometido y profesional servicio de animación. Buffet variado pero de calidad media y servicio de limpieza decepcionante, en 5 días de alojamiento no hicieron la limpieza de los baños dos días seguidos, cuando eramos 3 personas alojadas en la misma habitación, la cual por cierto era bastante pequeña para 3 huéspedes.

Friends_and_family Friends

6/10

Pleasant

03 Mar 2020

Verified traveler

Never seen such a bad and inefficient reception!

On the positive, the hotel is located in a very nice place.
However, there are so many things wrong with this hotel that I would recommend to find another place. The reception staff (except one person), are the most inefficient that we had ever seen! Check in at 6PM but even then the room was ready at 7PM. Checkout at 9AM! Rooms were very small, and we knew about it, but never seen such small beds ever.
Spa staff was very friendly, but you can ONLY use the spa only once during one week of stay after 5PM and twice during the day time!!
Hotel is meant for families, and that was also know, but forget about going the hotel bars or other places as kids run around even during the nights etc...

Friends_and_family Family

10/10

Exceptional

16 Feb 2020

Gabriela

Excellent stay, ski in and out! Great food.

Absolutely great hotel! Indeed really worth it.

Partner

10/10

Exceptional

14 Dec 2019

Verified traveler

Alles bestens
Das Essen war ausgezeichnet und die Lage perfekt

Leisure

8/10

Excellent

05 May 2019

Verified traveler

Deuxième année dans cet hôtel, toujours aussi bien. Repas très bon et variés, chambre petite mais confortable et superbe animation de Yassine. Piste au pied de l’hôtel. Nickel pour de bonnes vacances.

Leisure

8/10

Excellent

18 Feb 2019

Verified traveler

wij verkiezen 1 dubbel bed boven 2 (kleine) enkelbedden.
Het zonneterras zouden ze beter moeten uitbaten. Geen bediening op het terras en eigenlijk niet toegankelijk voor niet-gasten, ondanks de perfecte ligging

Leisure Partner

10/10

Exceptional

27 Jan 2019

PHILIPPE

Le top .

Chambre petite mais pour le reste, tout est top.

Friends

8/10

Excellent

30 Dec 2018

Verified traveler

Le rapport qualité prix, la localisation. Éviter le 1er étage à cause de la discothèque

Leisure Family

8/10

Excellent

22 Dec 2018

Verified traveler

Mmv les arolles

Fint hotell, spa avdelning och massage var trevligt efter en dag k backen!

Friends

10/10

Exceptional

02 May 2018

Sylvie

court séjour

court séjour du 27/04 au 01/05, une équipe cordiale et de bonne humeur toujours à votre écoute, un cadre relaxant et une situation à Val Thorens idéale pour skier avec de nombreux services dans le centre telle que la location de matériel de ski, très appréciable

Family

4/10

Poor

12 Apr 2018

David

Hotel a pie de pistas

La ubicación del hotel es excelente para esquiar, a pie de pistas. El personal del hotel es muy amable y atento.

La habitaciones son muy pequeñas con un baño que no es propio de un hotel de 4 estrellas. La relación calidad/precio del hotel es mala.

10/10

Exceptional

09 Apr 2018

Verified traveler

Mycket bra läge. Väldigt god mat. Rummen relativt små och tråkiga.

Family

2/10

Poor

27 Jan 2018

Ugur

Does not deserve a third chance

This was our second visit to this hotel. We expected to see some improvements since our last stay. Well guess what all remained the same or even worse.
The reception is the most problematic area. Ask any question or help, be sure not to get anything in return. Instead you will get some excuses why they do not give any service.
We were asked an extra payment because Of my request of an early checking. But there was a problem. This early checking was a wish that I put in hotels.com page, meanwhile due to our late flight and transfer we were at the hotel at 22:00pm!
Restaurant was an old fashioned, outdated since our last visit. We were surprised to find it in its worst shape. Hygiene and sanitation is not the first two words to define this area. Needs a proper dishwasher. The meals were tasting all the same. Most of them tasteless.
Rooms were old and windows broken. As a result rooms were cold. Towels and other textiles in the room were always dirty. Do not be upset if you discover a shoe print on your blanket. Roommates were choking the room doors with the help of old towels!?? Which in return will show up as your new clean towel :)
WiFi services were never the strongest in this MMV. This year they claimed that this had been renewed. As a result, there was still no WiFi during the half of the visit.

Family

8/10

Excellent

23 Jan 2017

Not Provided

Week-end au ski.

3 jours de ski pour couper la routine. Nous avons été agréablement surpris par la formule pension complète qu'à priori nous n'avions pas réservée. Les buffets sont de grande qualité..

Partner

4/10

Poor

16 Jan 2017

Verified traveler

hotel a pie de pistas

El menú está muy bien, pero el servicio es un poco desastre. Y el servicio de habitaciones me pareció malo, no limpiaban hasta las 16:30-17:00, volvías de esquiar y aún no estaban limpias las habitaciones, sólo el último día nos hicieron la habitación por la mañana

8/10

Excellent

08 Jan 2017

Verified traveler

Hôtel bien placé

Hôtel bien placé

Family

6/10

Pleasant

25 Dec 2016

Verified traveler

Hotel bien place

La properste de salle de bain neet pas bien.

Family

8/10

Excellent

19 Dec 2016

karine

hôtel bien placé sur la station

dommage que la réception de l'hotel ne nous ait pas prévenu qu'il fallait réserver à l'avance une place pour le sauna/hammam. Le personnel de la salle de restauration était très agréable et souriant, la restauration proposait un choix important et bon. Le moins : parking payant et loin !

Family

6/10

Pleasant

02 May 2016

Thomas

Ucharmerende hoteloplevelse

OK hotel med stor restaurant/morgenmads område og en stor bar. Værelset vi havde var et 3 personers og meget småt, sengene fyldte 75% af gulvarealet. Typisk Val thorens hotel uden nogen luksus eller hygge, ren opbevaring af mennesker. Men hvad det er jo skiløbet der betyder noget. Hotellet var rent og maden ren kantinemad men ok.

Family

8/10

Excellent

23 Mar 2016

Philippe

Bon ne expérience dans un club.

Belle surprise dans ce club. Rapport qualité prix imbattable. Alors oui ,c'est un club, donc il y a du monde et tout le monde n'est pas bien éduqué, mais si vous en faites abstraction, c'est vraiment sympa.

Partner

6/10

Pleasant

31 Jan 2016

Pascal

Très bon rapport qualité prix

Hôtel très propre et service de qualité Par contre la qualité des repas est très décevante et loin d un niveau de MMV.

Family

6/10

Pleasant

24 Jan 2016

Verified traveler

Séjour à Val Tho

Emplacement top
État général de l'hôtel - bon
Repas - moyen voir bons
Propreté de l'hôtel et de la chambre - disons OK
Service en général - bon (à part la réception)
Le rapport qualité prix est excellent!
Local ski - très bon
L'hôtel devrait seulement faire quelques petites améliorations sinon tout s'est très bien passé !
Remarque : même si on est un jeune couple il ne faut pas donner l'impression aux clients qu'on donne plus d'importance aux personnes plus âgés...fin de compte on a tous payé le même prix!

Partner

8/10

Excellent

14 Mar 2015

Lolotte

Au pied des pistes

Excellent séjour. Le personnel est sympathique et très à l'écoute