Name: KIMAYA Sudirman Yogyakarta By Harris
Address: Jalan Jendral Sudirman 89, 89, Yogyakarta, 55223, ID

8/10

Excellent

03 Aug 2026

John

This is a good hotel. The staff is very helpful, breakfast delicious with incredible selection and the rooms comfortable. My only complaint: the bar is terribly overpriced. We learned that our first night. Later nights we noticed that no one is there. (Hint: walk 3 blocks to Ar+otek --- their bar & restaurant are much more reasonable with local live music many nights).

8/10

Excellent

19 Jul 2026

Kiki

Big clean rooms, great bathroom although the shower seemed to leak and flood the floor.
Beds were a little hard for me.
Good view of the pool, walking distance to lots of cafes and shops, could walk to tourist areas easily
Staff were helpful but a bit easily confused
Food on site isn't great, go out and find food!
The worst part is the lifts, they take ages because there's only two of them for the whole hotel!

Partner

10/10

Exceptional

14 Jul 2026

Puji

I have nothing negative to say about Kimaya Yogyakarta. I had pleasant experience through out my 7 nights stay at Kimaya. Though I wish Kimaya had earlier check in time. Presently, Kimaya Yogyakarta has their check in time at 3PM, which is one hour later than most hotels I’ve stayed. I arrived at the hotel around noon, so I spent nearly 3 hours at the restaurant for lunch whilst waiting for the room to be ready. I’m not a VIP member so I don’t get the privilege to check in earlier. But overall I enjoyed my 7 nights stay at Kimaya. Room service was great. I enjoyed most of the food ordered through room service. Laundry service was quick as well. Staff members were all amazing and helpful. The grand deluxe room on the 8th floor with city view where I stayed was fabulous. Nice view of the sunset and the city lights once the sun goes down. The room is beautiful and clean. My only beef about the room is the bathtub and the sink. Kimaya needs to repair both so the water could go down without lifting open the drain cover, otherwise the tub and sink would fill up with water. The knob to adjust the drain cover on the tub didn’t work, and I couldn’t find the knob where I can open and close the drain cover on the sink. The water goes down very very slowly. The toilet also makes “kling klang” metal sound/noise as I sat down or got up. I’m not used to Indonesian style bidet. 😒 I have bidet toilet myself at my home, but the ones that you just need to press the buttons on remote control.

Self

10/10

Exceptional

26 Mar 2026

Abdul Aziz

Great experience

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

paul

Needs a refresh

Self

8/10

Excellent

07 Dec 2025

Abdul

Very nice stay,food at the hotel was delicious and staff are super friendly and caring.

Leisure Self

2/10

Poor

23 Aug 2025

Ayman

Poor services and amenities provided for visitors...

10/10

Exceptional

15 Jul 2025

David

A nice option in Yogyakarta

A very nice hotel and great value. Located a bit outside the old city, but easy enough to navigate, and the surrounding neighborhood is quite nice. The staff are tremendously friendly and helpful, especially Catur, one of the sales managers. The rooms are spacious and comfortable. If you opt for a balcony, choose the garden view, which is more ample. The breakfast selection is excellent, with many local specialties offered every day. Large pool. The hotel could use some updating in terms of decor, but this was a very welcoming and comfortable place.

Partner

10/10

Exceptional

24 Jun 2025

Ashraf

Love my short stay here . Very good location

8/10

Excellent

20 Jan 2025

Rashika

The property is at a prime location. Going around Jogja wasn’t difficult at all. The staff are patient, kind, and considerate. The room is extremely clean and the housekeeping staff do a stellar job of cleaning the rooms everyday.

The bathrooms are amazing. The water pressure on the shower, the sink, and the health faucet is excellent.

There were some small ants going around but they didn’t cause a massive problem.

All in all, an amazing stay.

Thank you for having me. Looking forward to be back.

Leisure Self

10/10

Exceptional

05 Jan 2025

Tony

Good stay. Staff couldn't be more helpful.

Leisure Self

10/10

Exceptional

27 Nov 2024

Richard

The hotel staff are great. Very friendly and helpful. This is a nice place. Very safe and easy to be there. Also there is a fitness room and the pool is good for lap swimming

10/10

Exceptional

27 Nov 2024

Richard

The hotel is a short walk from Galeria Mall. There is a lot next to the hotel with lots of trees so the there are birds and flowers around. It’s a very nice and convenient location. Super easy to get a Grab transport anywhere.

Business Self

10/10

Exceptional

17 Oct 2024

Michael Francis

Excellent restaurant - friendly and knowledgeable manager.
Service was outstanding. Close to a shopping centre and lots of textile shops.

Leisure Self

8/10

Excellent

29 Sep 2024

Kay

Kimaya was good, for the money excellent. Close to a quiet mall. Easy car access for Grab and tour guide.

Leisure Partner

8/10

Excellent

22 Jul 2024

Serdar

Staff and food are wonderful. Bathroom would be a bit more cleaner but I didn’t mind. If you plan to have some work meetings, the internet speed may not be that enough, but otherwise it is okay. A big shopping mall, 1 minute on foot - options to dine, traditional goods to buy. 5 minutes to Malioboro using Grab bikes. Overall, it was a nice stay - I will choose this one when I come back.

Business_and_leisure Self

8/10

Excellent

08 Jul 2024

Rojarani

Hotel facility is nice and clean. Enjoyed a good selection of vegetarian dishes at the breakfast buffet. Bed was very clean and comfortable. Overall a very nice stay. Our room Bathroom was also very decent and nice. I only have a couple suggestions/ the bathroom corners and edges are hiding a lot of dirt and orange slime, then the glass shower door is almost covered in soap scum. A good scrub of the bathroom will make will gain a full extra star for the hotel. Don’t get me wrong. The bathroom was waaay better compared to some of the other hotels I stayed in. We enjoyed the hot shower abd the cleanliness. But just a bit more scrubbing will make it look much better. A great stay. Will definitely recommend.

Leisure Family

8/10

Excellent

18 Sep 2023

Gulvinder Singh

We enjoyed our stay here, huge room, clean and located very close to all the main attractions places.

Leisure Partner

8/10

Excellent

24 Jun 2023

Siti

The staffs are very frendly. I think, it needs more toilet papers for guests who do not use water spray .

Leisure Family

8/10

Excellent

18 Mar 2022

Reza

The welcome drink is good and the staff is friendly

Leisure Family_with_children

10/10

Exceptional

23 Feb 2022

kevin

Kimaya have a great staff service
But they should improve cleaniness around public area

Leisure Family_with_children

6/10

Pleasant

26 Jun 2021

Verified traveler

NO BATHTUB! Extra fee for Coffee/Tea at B'fast?!

This hotel was decent, but could have a few better things. For one, there was NO BATHTUB in either of our rooms, which it showed in the pictures. Why not? Not sure...but maybe they should take those pics down. Also, I thought breakfast was included, but no, it was a separate price. Finally, they charged extra for the tea and coffee at breakfast! Kinda sad, but that is how it was. Probably won't stay here again, but a decent Fitness Room and pool.

Friends_and_family Family

8/10

Excellent

18 Jan 2020

Nanda

Good value, big and comfortable rooms and kids below 12 stays free

Friends_and_family Family

8/10

Excellent

10 Jan 2020

Verified traveler

Clean and cozy

Great location, just 15mins away from Borobudur. Clean and very cozy

Friends_and_family Friends

8/10

Excellent

02 Jan 2020

Verified traveler

Great stay. The breakfast can be made

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Verified traveler

Friendly staff, closer to the shops have big room but the bed not comfortable very hard and house keeping not clean bathroom properly empty shower gel still in the shower, not replace towels need to ask, then every time my wife need to ask shower cap even we already told house keeping before we left the room.I thought every hotel when they clean the room all off that will refill or replace.

Partner

10/10

Exceptional

19 Dec 2019

Joan

Affordable, Strategic Location and Superb Service

Novotel staff are very friendly and considerate. They even

Friends_and_family Family

6/10

Pleasant

12 Nov 2019

jT

nothing to like. Lots of mosquitoes at the Lobby gourmet bar. Got so many bites to my foot until its too late...

Business Self

10/10

Exceptional

26 Oct 2019

Verified traveler

The room cleaning should improve I.e wash the toilet instead of just changing the towels

Leisure Partner

10/10

Exceptional

24 Oct 2019

ElmaZainuddin

Strategic location - nice clean room - good spread of breakfast - you can walk to nearby mall and shopping street. Airport transfer available.

Leisure Friends

8/10

Excellent

30 Sep 2019

Verified traveler

Very good value. Charming pool. Restaurant aircon is very warm.

Friends_and_family Family

10/10

Exceptional

14 Sep 2019

Verified traveler

Walking distance to Galeria Mall Yogyakarta, good breakfast food, spacious room, the staff are helpfull.

Friends_and_family Family_with_children

10/10

Exceptional

12 Aug 2019

Verified traveler

Overall very Efficient and Professional and Helpful Staffs

Leisure Family

10/10

Exceptional

05 Aug 2019

Verified traveler

Clean, modern, luxury business hotel in a convenient downtown location. Great food options in the restaurant with an excellent breakfast buffet. The room was spacious and comfortable, and my only complaint is that the AC wasn't switched on in the room the first day (so when we tried to adjust the thermostat, nothing happened!). Fortunately, this was remedied the following day by the housekeeping staff. We would definitely stay here again.

Business_and_leisure Partner

8/10

Excellent

04 Aug 2019

Verified traveler

I enjoyed staying at Novotel and I plan to be back. Service was great, my room was cleaned early daily and given fresh towels!

Friends_and_family Friends

8/10

Excellent

03 Aug 2019

Alan

Great stay.

Great experience. Spa rates were over priced. But very clean rooms and lobby.

Partner

4/10

Poor

19 Jul 2019

Verified traveler

Tiny rooms, found bug in breakfast food

The rooms are tiny. Not fit for 4-5 people as advertised. Booked a room which was advertised to accommodate 4 people - only 1 bed that can barely squeeze in 3 people (1 adult and 2 kids). There was no sofa bed for 4th person and they said they will charge for an extra bed.
The staff didn't speak very good English.
The dinner buffet was limited choice. During one breakfast, my son found a bug in one of the food.
Overall not a hotel I would recommend to anyone.

Family

10/10

Exceptional

08 Jul 2019

Yulianto

Enjoyable Stay

Very pleasant stay. Would highly recommend to travellers with family members.

Family

10/10

Exceptional

05 Jul 2019

RobJawa

I have stayed in this and other hotels in the Yogya region and the Novotel remains the best in its price range. Rooms are reasonable, comfortable, and pleasantly laid out. Always good, the recently renovated restaurant has both poolside and interior spaces that are city, spacious, and pleasant. Food offerings include both Indonesian and European and are both good and reasonably priced. The pool setting is beautiful, and the hotel's fitness center has three good quality treadmills (and other machines), three full sets of weights, a weekly yoga class, and a nice lay out. Location is particularly convenient the University, but also offers easy access both to Jl. Malioboro and out-of-town tours. Above all, though, this hotel has a friendly and professional staff, and a Polish-born manager who knows Indonesia and runs the hotel well.

Business_and_leisure Family

10/10

Exceptional

04 Jul 2019

Verified traveler

will use this hotel again if we go to Yogyakarta

the hotel is comfortable, great location which makes easy to go to the place we want to go. clean and quiet big room

Family

6/10

Pleasant

26 Jun 2019

Verified traveler

The location of the hotel is good as it is in city center & near to most of the city places like Malioboro street etc.
However, the staff service is disappointing. we got our room after waiting for 1.5hrs and with continuous follow up on the same.
The room cleaning staff was also very slow. whatever we requested for, we used to get half of it. For e.g.: 2 dental kits please and we got 1 dental kit etc.

Friends_and_family Family_with_children

6/10

Pleasant

08 Jun 2019

Ivan

Service not good

Family

2/10

Poor

22 Apr 2019

Verified traveler

The cleanliness is not desirable .
Food could have been better.
Hotel is old and needs upgrade.

Leisure Self

8/10

Excellent

28 Mar 2019

Mohamad

We were surprised by the hotel coz its our wedding anniversary. That feels good as the manager Mr Agung came personally to our room with the cake. The staffs were so helpful and caring. The staff at the restaurant were very pleasant and remembered us personally. Mr Dewa at the concierge was very courteous and help us with his ready smile. I hope I can come back with my family. We were looking forward to swim however it rain almost everyday ha3. Thank you so much for everything

Leisure Family

6/10

Pleasant

17 Mar 2019

Clara

The property needs to be reforbished because everything looks old and smells very old
The bath tub is liking in the side so the floor of the bathroom becomes flooded. The mop who the staff used is extremely old and poor condition and very dirty. The breakfast is good and the staff is very friendly and the price are affordable but the cleanest are very bad

Leisure Partner

2/10

Poor

15 Feb 2019

Verified traveler

None. Smell smoke, dirty. breakfast was okay mostly local foods. Not much selections for western breakfast.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2019

Verified traveler

A bit far from center and too close to mosque... which means you get wake up at 4am.. except of that everything else was nice

Business Partner

8/10

Excellent

23 Jan 2019

RobJawa

For tourism and access to Gadjah Mada University, this is one of the best hotels in Yogya -- and certainly one of the best priced in this price range. Convenient too to an adjacent mall, and lovely local restaurants within walking distance. Staff and management are great. The fitness center is good, but 2 of the 3 tread mills were under repair. But otherwise a very good center.

4/10

Poor

03 Jan 2019

Bernardus

long time to check in.... standard time to check in is 14.00 but the room not ready on the time...We still have to wait until 15.30 ........

Family

8/10

Excellent

01 Jan 2019

Verified traveler

Good hotel

Good 4* hotel near tugu monument yogyakarta. Not far from tugu train station

Family

10/10

Exceptional

30 Dec 2018

Verified traveler

Great location (airport, attractions, city center), it's very close to great restaurants as well.

8/10

Excellent

27 Nov 2018

Thomas

It was good, the room was clean, safe and tidy. My family were enjoyed to stay at this Hotel.

Family

6/10

Pleasant

19 Nov 2018

Po Shan

Strong smoking smell inside the room and in the corridor, even though I was requesting for a non-smoking room.
Hotel overall is old and needs renovation.
Noisy at night, other guests walking outside can be heard easily.
Staff are friendly and helpful.

Friends

8/10

Excellent

18 Nov 2018

Min

Our family of 2 adults and 1 teen stayed for 4 nights in Nov 2018 in a standard room. We were expecting a king bed only but were surprised by the extra large bed which equals 2 queen beds combined, hence 3 of us could sleep comfortably in this huge bed.
The room fittings are in good condition however it was a challenge to climb in and out of the bath tub for shower as the side is quite tall.
I enjoyed the breakfast for the outstanding pastries and coffee.
Would definitely stay here again next time.

8/10

Excellent

13 Oct 2018

Christine

Nice and convenient location, city center

10/10

Exceptional

24 Jul 2018

Verified traveler

Nice hotel

Nice and spacious room. The rooms are clean as well.

Partner

10/10

Exceptional

23 Jul 2018

Rudi

Near to travel place,like malioboro. Tugu. Etc

Good. Comfort. Amazing.

Family

8/10

Excellent

13 Jul 2018

Verified traveler

Yogja needs better side walks and more places to eat. Novotel was very nice safe haven.

8/10

Excellent

02 Apr 2018

Verified traveler

Service is great

Acceptable

Family

10/10

Exceptional

19 Dec 2017

Yoan

Nice hotel

Nice hotel
Air conditioner is good
Good serving also
Price is equal to what hotel give to us
All are good but...
1. No shaving kit.. lol
2. Less variation on breakfast menu (dunno what about the other) also saltless

6/10

Pleasant

08 Dec 2017

Astrid

Close to the railway station

OK. Staff very friendly. We didn't like that the swimming pool was between the restaurant and the reception. The buffet was OK.

Family

8/10

Excellent

25 Oct 2017

Kar Chun

Hotel was in good condition.
Breakfast accecptable.
Room is clean. On booking 2 twin beds was shown. But received 2 single beds. It's a bit tight with another sleep in child.
Close to a mall and some interesting restaurants.

Family

10/10

Exceptional

24 Aug 2017

windra

Nice hotel for family vacation in Yogyakarta

Hospitality from hotel staffs is the best. Super helpful and very friendly. Hotel facility is great, despite that it's not a brand new hotel anymore. If you drive the car, parking can be a bit challenging with those tight corner and limited space. Overall, great experience and definitely will consider this hotel again if we plan to visit Yogyakarta in future.

10/10

Exceptional

18 Jul 2017

Verified traveler

Nice hotel with good location.

Hotel is located about 2km from maliboro. There is a mall just a 5min walk away. And the hotel has very good massage and is priced reasonably priced! Recommended!

10/10

Exceptional

16 Jul 2017

RobJawa

My Preferred central Yogya hotel

This is my favorite, mid-range hotel in the central Yogya and Gadja Mada University area. The hotel sits on a major street, but it backs off of it into a pleasant Yogya neighborhood so most rooms are calm and pleasant. Staff are consistently cordial and helpful. The fitness center has two treadmills, an array of other machines, and an excellent variety of weights... and unlike many fitness centers in Yogya it doesn't get too crowded (except on occasion in the late afternoon). Rooms are quite large by international standards, and decorated in a simple but tasteful Indonesian/Javanese way; housekeeping is first rate. The restaurant favors Indonesian cuisine (my preference), but also has a wide array of European and American favorites, including a credible hamburger and fries. A short walk (away from the main street) into the adjacent tree-lined neighborhood sit some of Yogya's newest and relaxedly hip restaurants and coffee shops. Above all else, it is the warmth of the staff and management that make this a first rate hotel.

8/10

Excellent

14 Jul 2017

Verified traveler

Functional and Good Value

Hotel staff were great, good breakfast, rooms are ok but a bit dated, bathroom needs renovation.

8/10

Excellent

03 May 2017

Verified traveler

Nice for those who love classic type accommodation

Overall. Nice but little bit overrated.

Family

8/10

Excellent

01 May 2017

vaibhav mathur

good service old hotel

good experience

8/10

Excellent

07 Mar 2017

yr

Close to Mall

We stayed two nights and went there for sight seeing.
Hotel seems aging and food selection is average.
Need extra outlets to charge your I phone or iPad.
Rooms look little darker

8/10

Excellent

13 Feb 2017

SRIDHAR

Very good. We enjoyed.

Family

8/10

Excellent

28 Nov 2016

Ubah

Short visit to Yogyakarta

Nice hotel, centrally located in the city, up to Western European standards, your standard business type hotel. Kids loved the pool and the doormen were VERY helpful in always getting us transportation, they were exceptional!

8/10

Excellent

18 Nov 2016

VENKATRAMAN

Centrally located. Convenient.

We enjoyed the stay very much. Being vegetarians, the hotel staff ensured customised veg food.

8/10

Excellent

06 Nov 2016

Verified traveler

good room, good hotel, clean room and good pool. Just the stuff of breakfast could be a bit more kind and friendly. Breakfast could be a bit more vegan-friendly, for us it was to much meat and chicken and seafood.

8/10

Excellent

09 Aug 2016

Verified traveler

Water pressure is too low

Water pressure was too low.
Everything else was fine

4/10

Poor

27 Jul 2016

AUNG ZAW

I had bad impression ever since I stepped into the hotel because hotel guests not friendly and warmly welcomed.Had to approached to staffs instead to get information and asked them to carry heavy languages from my elderly parents.Having waited too long at reception to get rooms but not given rooms as per requested.They seemed to frighten to speak in English and some of them have very poor language. Overall has very low impression despite being thinking highly of this famous Novotel hotel.The bathroom wall is not cleaning at all,remained some stains and weeds on it.

Family

8/10

Excellent

24 Jun 2016

Verified traveler

Super staff, brilliant spa!

Really nice staff. Brilliant spa. Amazing massages with really kind therapists.

8/10

Excellent

31 May 2016

Pauline

Convenient location and quiet for relaxation

Novotel located near to a shopping mall, street food stalls and public bus stop. The hotel service staff are friendly. The hotel has an in-house massage spa service. Reasonable price and good masseur.

Family

8/10

Excellent

28 May 2016

BobJawa

Great Staff, Excellent Location for seeing Yogya

I have traveled to Yogyakart for 30 years and watched it add dozens of new hotels to the local offerings. For mid-range, well-priced hotels, the Novotel remains one of my two favorites. The staff are superb-- considerate, well trained, and as friendly as you will find anywhere. The rooms are ample, and, although some of the bathtub facilities show a little age, the room staff keep them clean and pleasant. The fitness center is also well-outfitted, although during peak hours the two treadmills are quickly taken; the hotel used to have three treadmills and would do well to add a third. But, once again, the fitness center staff are great, and the machines and weights very good. As to room choices, all choices are good, but I particularly like the executive rooms -- with free laundry and an espresso machines. Hotel breakfasts are also, not just good, but excellent -- with superb staff once again. Do remember to order the breakfast option when you book your room. All in all, this is a very reasonably priced, pleasant, and well managed hotel -- a restful place in a great city.

4/10

Poor

10 Apr 2016

Dann

Not up to Novotel standards

I felt that the perceived value of Novotel hotel standard is higher than the actual experience in Yogyakarta. I found it disappointing and the hotel is old and in need of renovation to the bathroom. The bath tub starts to flood and the basin floods too. The bath towels are greyish in colour. The water that came out of the tap is also greyish in colour.

On none smoking floors, i saw patrons smoking with their room doors open when i walked passed it. This does not make any sense to me since they offer smoking rooms as an option.

8/10

Excellent

31 Mar 2016

Rudi

I wish I could stay a bit longer, possibly next visit

Family

10/10

Exceptional

15 Mar 2016

Verified traveler

Great Staff Service

Nice hotel, the pool looked really nice and the staff were very helpful, especially in helping us plan and book our tour for borobudur.

Family

8/10

Excellent

12 Mar 2016

terry

Good accomodation but distance problem

Nice place, clean Good gym facilities. Good sauna. Adequate breakfast. Happy and helpful staff.

10/10

Exceptional

17 Jan 2016

Robjawa

One of Yogya's Best Priced and Best Hotels

This is a conveniently located and very well run hotel, north of Yogyakarta's historical Malioboro district, and just south of the Gadjah Mada University Campus. I've traveled to Yogya for 30 years, and this is one of my two favorite hotels in this (excellent) price range. The staff are great, the rooms ample and pleasant, and the restaurant -- although quiet in the evenings -- offers a fine range of European and Indonesian food. The fitness center is also very good, and the staff there both helpful and welcoming.

10/10

Exceptional

10 Jan 2016

Verified traveler

Prompt service .

Friendly staff . Prompt service . Close to marlioboro

10/10

Exceptional

02 Jan 2016

Anjan Kumar

Nice hotel and good location.

Family

8/10

Excellent

31 Dec 2015

HAPPIE

Happy holidays

We got mountain view room, we were satisfied and have no complain..the kids were happy and want to stay longer.. but holidays were over. Thks

Family

10/10

Exceptional

13 Dec 2015

harry

located very close to the plaza. easy to find localfood.

Family

6/10

Pleasant

19 Nov 2015

Verified traveler

Long stay

Room clean, staff welcoming. Would stay again

8/10

Excellent

30 Oct 2015

alan

Jogya Novotel

This hotel is a good one on the main Yogya - Solo Rd., perfect for a quick getaway to Prambanan and Borobudur. Not many restaurants around this area, so it is best to take your meals at the hotel - don't expect Jalan Malioboro type surroundings and activity.

Partner

8/10

Excellent

19 Oct 2015

Tania

Nice Hotel with Nice Staff

We stayed (family of 3) at this hotel for 2 nites during our visit in Yogya. During our stay, we found
the staff were all very helpful, the executive room is just perfect for us with young kid to sleep together,
very big and comfy bed. The check-in process was a bit long, there were 2 staff on duty but they seemed
to have problem with the paperwork of a few guests checking-in at the time.

10/10

Exceptional

18 Oct 2015

Rob

Excellent Hotel In Its Price Range

I've traveled to Yogyakarta for years, but only recently begun to stay in the Novotel again. Among the 20 or so Yogyakarta hotels in its price range, it is among my two favorite. The managers combine European quality service with Indonesian hospitality. Rooms are good sized, and most above the second floor have nice views. The restaurant offers a tasty and changing selection of Indonesian and European foods (superb Indonesian fare being a tad more common on the menu, as I prefer); restaurant staff are generous and professional. The pool is charming; the fitness center is ample (although one more tread mill beyond the two available would avoid the rush for tread-mill use during evening hours) and the fitness center people are both knowledgable about exercise and remarkably friendly. The Javanese gamelan played in the restaurant during some mornings and evening meals is, in my opinion, an additional delight (do please keep the Javanese gending going!).

8/10

Excellent

14 Oct 2015

Verified traveler

Great staff and good value

Although not all gleaming marble and obsequious staff. a very comfortable hotel with staff whose friendliness and helpfulness seem genuine.

4/10

Poor

14 Oct 2015

Verified traveler

Disapponted

Good location with pleasant staff. But staff are clueless and service average. Orders for room service are difficult and food kept arriving lukewarm and very late.The breakfast is below average. Pricing is good.

Family

8/10

Excellent

09 Oct 2015

Verified traveler

Take your turn

It's a great hotel, great location, closed to shopping mall and located in the city. Service can be improved, the hotel receptionist needs to learn how to treat people who has been in line waiting to be serviced and not whoever shows up in front of them. The culture of waiting in line needs to be implemented here. I was waiting in the line, the receptionist saw me standing there; suddenly there was a gentleman who cut the line. She did not say a word and just start serving this gentleman. I was still in the line being patient, until another lady cut me off after the gentleman and the receptionist was trying to help whoever shows up to the front line instead of having others wait for their turn.

Family

10/10

Exceptional

03 Oct 2015

Katherine

Location and amazing amazing staff

I cannot recommend this hotel enough. Although one of the older of the branded hotels, the facilities, building and décor were in good order. The wifi free in the rooms, the breakfast was full of tasty local treats as well as the usual European bakery items, cereals and so on. But the overwhelming winner at this hotel was the staff. They genuinely cannot do enough to help you and make your stay a pleasant one. From a casual remark I made to the checkin staff, they brought my mother out a cake for her birthday and sang. They organized a taxi to a restaurant that we were going to that is a little out of the way and made sure that they didn't overcharge us and waited for us. We ended up booking all our excursions through the team at the transport desk and I have to say they were amazing. Imron especially. Made sure we got to where we were going, he gave us invaluable advice about when to go, didn't over sell, helped with tickets and was very respectful of my parents. The food is great and again the staff couldn't do enough to help us out. Thank you to the team, I will certainly be back.

10/10

Exceptional

07 Sep 2015

Verified traveler

Impressive

Good location, fantastic facility n reasonable priCe.
Staff very nice

4/10

Poor

21 Aug 2015

Rob

Poor hotel in a good location

We stayed in 5 hotels on our honeymoon tour and this was the only disappointing hotel we stayed at. All the other hotels offered complementary cake, fruit or wine with a heart shape of flower petals on the bed for our honeymoon. This hotel offered nothing. We mentioned in conversation when we were checking in that we had just arrived from Lombok and it is our honeymoon to which the staff said 'well, you're not on an island now'. Because we prefer to pay with cash rather than give our credit card details on check in, a member of staff came to our room to LOCK THE MINIBAR! Very rude. No other hotel we stayed at did this. Our bathroom was not clean and the shower head was broken and dirty. We mentioned this to reception but it was never fixed. The restaurant is very expensive compared to Yogyakarta restaurants.

It is in a good location however and the city of Yogyakarta is incredibly vibrant! It's such a shame that this hotel was so poor, I think they prioritise business guests over holiday guests. It is the only disappointing hotel we stayed at in Indonesia (out of 5 hotels) and it is also worth noting that we stayed in another Novotel in Lombok, which was fantastic and much more friendly.

I would not recommend staying here for your holiday.

6/10

Pleasant

14 Aug 2015

Pankaj

Nice hotel however not as good as other Novotel

I requested for mount merapi view for which i was asked to pay more. This is not right if they have any such condition they should publish it. Furthrt on me insidting I was told that i am given the room with a view which was a lie.

Partner

8/10

Excellent

03 Aug 2015

Analia

We had a very pleasant stay at Hotel Novotel and were very happy with the service. Would definitely recommend it to friends and family.

Family

4/10

Poor

28 Jul 2015

sufan supono

very bad ! I dont want to come again ! never