Name: Holiday Inn Express And Suites Alton St Louis Area
Address: 2008 Homer Adams Parkway, Alton, 62002, US

10/10

Exceptional

02 Aug 2026

Katie

Staff were great, my daughter stayed for three days.
She thought the staff was excellent. Especially the front desk. The person who welcomed us was very courteous and helpful he treated us with respect and listened to us offering assistance if we needed it.
The people who prepared the breakfast buffet kept it clean and well organized the breakfast food was good and the variety was well thought out. Room was very clean and she thought the bed was comfortable. Would definitely recommend it a place to hang your hat.

8/10

Excellent

29 Jul 2026

Anmar

Clean rooms and helpful staff

10/10

Exceptional

28 Jul 2026

Thomas

Great place to stay for the night

Self

10/10

Exceptional

22 Jul 2026

Jeffrey

I loved breakfast the location the bed was cozy shower was hot and staff was friendly..I definitely recommend the stay

Self

10/10

Exceptional

11 Jul 2026

LaTrena

Staff were great. They were very nice and attentive room was clean and well maintained and very large, not worth the price, but it was good. Not sure of the breakfast because we did not eat it but everything smelled good.

Partner

10/10

Exceptional

09 Jul 2026

Craig

The room was very clean and the staff were very friendly and helpful. The breakfast was delicious and the entire hotel had great central air. The pool was under construction, so I hope it will be available soon. Otherwise, it is a great hotel when visiting family.

Partner

6/10

Pleasant

08 Jul 2026

Cynthia

Filthy room. Sheets had stains. They moved us to a new room. It too wasn't clean

Family

8/10

Excellent

03 Jul 2026

Natalie

Stayed here to attend an event nearby. The staff are extremely kind, especially the front desk folks. However, the 4th floor had consistent issues with water flow in the toilets before even using them. The room was clean but housekeeping is only offered after you check out so be aware you will need to ask the front desk if you need towels, etc.

Partner

10/10

Exceptional

30 Jun 2026

Jamaar

Everything and everyone was great!

Partner

10/10

Exceptional

30 Jun 2026

Katherine

Excellent stay! Clean hotel, friendly staff.

Partner

2/10

Poor

29 Jun 2026

Peter Angelo

We didn't get a chance to find out. We booked a month in advance through Expedia and found out when we arrived that Expedia overbooked the hotel. We had to leave and find another place to stay. The only available option cost $200 more. We were never informed of the issue by Expedia. This level of service is as low as it can get.

10/10

Exceptional

27 Jun 2026

Fragier

The property was clean, and the staff was excellent but breakfast left very much to be desired

Business

6/10

Pleasant

27 Jun 2026

Ronald

Few small things like bathroom exhaust did not work and a light did not work as well.

Family_with_children

2/10

Poor

18 Jun 2026

Jessica

I am leaving a one star review because this property charges a nightly amenities fee that is a separate charge from the room rate. According to the staff on site, this amenities fee is for breakfast, the gym, etc. (we did not use any of these services) Expedia advertises the breakfast as free. When I complained to Holiday Inn, they sent me the number for Expedia. When I called Expedia, they told me there was nothing they could do and after speaking to the hotel staff further it also covers the use of towels, housekeeping etc. According to Holiday Inn, it is their hotel policy. It’s a very small fee but I disagree with the cash grab. I am leaving this complaint based on principle that this hotel chain is overcharging. My roommate should cover amenities.

Partner

10/10

Exceptional

08 Jun 2026

Linda

Mostly positive experience but be careful they charge an extra $5 “ amenities “ fee each day . That was not told to us .. just saw it on my bill… the pool was closed for whatever reason .. we didn’t use the lobby computer desks so I’m not sure what it was for. We won’t stay there again for that shady reason!!

Partner

10/10

Exceptional

06 Jun 2026

DEBBIE

Very nice place, check-in associate, Tristan, was very helpful and kind. Nice room and great breakfast. Would come back.

Self

10/10

Exceptional

02 Jun 2026

juan

Location is great very close to shopping and good restaurants

Family_with_children

6/10

Pleasant

24 May 2026

Timmy

This was the 2nd time I stayed at this particular hotel. Both times I was not impressed. I stayed at the same hotel about an hour away in Festus, Missouri several months back and it was phenomenal. This hotel in Alton, Illinois, on the other hand, was not. I called early in the morning requesting an early check-in. The man on the phone, Tristan, said that it would not be an issue and I could check in at 11:30. I arrived at 11:45. Tristan was still there. He said a room was not available yet and to check back at 12:30 or 1. I explained to him the reason for the early check in. All he wanted to talk about was why he was having a stressful morning. I stuck around until 12:30 and checked back with him. He is still there, but this time another person is there. I explained to her why I needed an early check-in. She apologized and proceeded to go to the housekeeping staff to attempt to accommodate me. At about 1 the room was ready and I proceeded to check in. Tristan again was rude and not helpful. I accidentally handed him my credit card and he replied \"driver's license, question mark.\" So I get checked in and head to my room. The toilet did not work properly. Luckily, I never had to use it the 2 days I stayed. The hotel was not very clean. Floors always needed to be mopped the entire time. I go up there often. So looks like I will be trying another hotel the next time. Time to give the Hampton a chance. Everyone else was ok, but definitely not overly nice the way I expect staff.

Partner

10/10

Exceptional

18 Apr 2026

Amber

Clean room, staff was very helpful and kind

10/10

Exceptional

18 Apr 2026

Kevin

Clean and comfortable hotel. Staff were helpful. There was someone at the front desk even late at night to help.

Friends_and_family Family

4/10

Poor

13 Apr 2026

Benjamin

The prop

6/10

Pleasant

12 Apr 2026

Patrick

The last night of three, the fire alarm rang 4 times near 2:00am. Local fire department showed up & reported this is ongoing false alarms at this Holiday Inn Express. No credit was offerred to us. Also the indoor pool is under renovation.

6/10

Pleasant

08 Apr 2026

Michelle

Breakfast was good the first day, next day it wasn't as good. Breakfast staff was very nice & personable.

Family_with_children

10/10

Exceptional

03 Apr 2026

Bradi

Clean room | Staff | Breakfast | Air conditioning

Partner

6/10

Pleasant

26 Mar 2026

Matthew

I stay at Holiday Inn Express at least once a month while traveling for work. I have never been charged an amenity fee. &15.00 after my original fees. I will not be back to this one.

10/10

Exceptional

25 Mar 2026

Kristen

Our room was lovely, big, and very comfortable. The staff were friendly and the property was nice, safe, and well lit.

Friends

10/10

Exceptional

20 Mar 2026

Paul

Really nice and new.

Self

10/10

Exceptional

14 Mar 2026

Shieda

Everything is brand new so the wear and tear is minimal. However, I checked in and started unpacking and realized I had slept in sheets and a sink full of beard. I decided I’d ask for fresh bedding and a vacuum bc dried mud from boots was everywhere but I wanted to stay so I was gonna do it. (I felt so bad) she was beyond kind and a new room was the only option. Relief was short bc the room needed wiped down pee on the floor around toilet toothpaste on sink but the main problem was the floors no one is vacuuming them. I say that with complete certainty never been done. It was disgusting I made my 12 year old keep her shoes on and not get under blankets until she wiped her feel it she took them off. I didn’t complain I used my wipes to clean hard surfaces and bathroom I was able to mop the floors. Good ol hands and knees. The housekeepers need trained for sure. I think it’s just simply lack of know how. But everything else was 10/10 that dirty room would not prevent me from staying again. I officially have a vacuum to keep in my car now so… there’s that!

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Annie

Great stay

Family_with_children

10/10

Exceptional

02 Mar 2026

Jeffrey

I can't say enough good things about this hotel. It was newer so everything was clean and in excellent condition. Room was spacious and bathroom had a large shower area. Breakfast was good and staff very friendly.

Partner

10/10

Exceptional

01 Mar 2026

Michael

Clean room, comfortable bed

8/10

Excellent

01 Mar 2026

Sekeetha

The room was clean and great amenities

Self

10/10

Exceptional

27 Feb 2026

Jason

Clean room

Family_with_children

10/10

Exceptional

25 Dec 2025

Dave

Just a normal stay

Leisure Family

10/10

Exceptional

21 Dec 2025

Rhonda

Yes but there were no tissue. Staff said they were on order

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Laura

Staff are responsive and personable, unlike some hotels where the staff are not even paying attention .The building and rooms are newer and comfortablr.

Business Self

10/10

Exceptional

14 Dec 2025

Susan

My room was very clean and comfortable, very quiet, the pillows were amazing, and having more then 1 pillow, the best. The hallways, elevator, front entrance, were very nice and clean, staff was amazing and very helpful. The housekeeping seemed very polite. It was an amazing stay. The only reason i couldn't put any stars for breakfast is because i didn't get up in time. But i am sure it was amazing as well.

Leisure Partner

8/10

Excellent

13 Dec 2025

kim

Bathroom floor was dirty. Blood drops on floor

Partner

10/10

Exceptional

08 Dec 2025

Laura

Newer property. The staff are nice.

10/10

Exceptional

02 Dec 2025

Ileta

Staff and location were perfect

Leisure Family

8/10

Excellent

01 Dec 2025

Juli

Excellent stay. All was great. Only issue was the highway noise at night.

Business Family

10/10

Exceptional

29 Nov 2025

Jonathan

Clean, good breakfast, good location

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Richard

Clean and friendly!

8/10

Excellent

23 Nov 2025

Nancy

All was fine except for the alarm going off one evening.

10/10

Exceptional

29 Oct 2025

Mark

Facility was in excellent condition, staff was very friendly a very glad to help out with any of my needs.

Friends_and_family Family

8/10

Excellent

27 Oct 2025

F. Rick

Good value with great breakfast

2/10

Poor

19 Oct 2025

Debbie

We unfortunately did not get to go to stay at the Holiday inn Express because I got very very sick and we could not make the trip. The booking would not allow us to get a refund because and we paid in full which I will never do again and then they wanted extra money for a plan in case we had to cancel the trip. The price of the one-night stay was $246 and I did not want to pay another fee on top of that.
We had to absorb this one but will not happen again.

4/10

Poor

18 Oct 2025

Samantha

It was slightly off-putting that the first experience I had with this hotel was informing potential guests that the pool was closed and if they weren’t okay with that, they could be refunded and stay somewhere else.

I also think it’s misleading to call this hotel “St Louis Area” - when it’s 45 minutes from downtown St Louis and in another state.

Also, we weren’t informed that there would be masonry drills hammering in our ceiling at 6am. I was terribly surprised at the amount of noise transfer between floors and rooms for such a new hotel.

They also seem to have ongoing construction, which left construction dust and drywall dust in the air and on many surfaces throughout the hotel. Maybe seems like they rushed to open.

What positive things I can say is that the staff was kind and it was convenient for what I needed, which was a hotel in Alton for one night.

Partner

10/10

Exceptional

16 Oct 2025

June D

The front desk was prompt & friendly not only at check-in & check outs but with answers to any questions & also during just the normal leaving & entering the hotel for outside activities!! The food provided for breakfast was outstanding & the cleanliness of the area was kept very clean throughout the entire time that it was available. The size of the room itself was very comfortable & having automatic control of the heat & air with a wall thermostat was definitely appreciated. Our trip was enhanced by our stay at your hotel. Thank you.

Leisure Family

10/10

Exceptional

01 Oct 2025

Laura

Nice and quiet

10/10

Exceptional

29 Sep 2025

Paula

On a main road close to shopping and fast food restaurants. Quiet air conditioning and comfortable bed.

Leisure Partner

10/10

Exceptional

08 Sep 2025

ryan

Pool was down but otherwise great place.

Business Self

10/10

Exceptional

23 Aug 2025

Kathleen

Friday night we stayed at a Holiday Inn in Effingham. It badly needed renovations and a deep scrub. This Holiday Inn in Alton/ Godfrey is fresh, lovely rooms and hospitable! Congratulations for setting the bar!!

10/10

Exceptional

20 Aug 2025

robert

great stays

10/10

Exceptional

13 Aug 2025

Joseph

Excellent location and service.

Staff was friendly and fun. Rooms were quiet, clean and spacious.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Darryl

Solid

Business Self

10/10

Exceptional

28 Jul 2025

Sally

Great breakfast buffet for a hotel!

Leisure Partner

8/10

Excellent

16 Jul 2025

Denise

Great hotel

Business

6/10

Pleasant

14 Jul 2025

John

Front desk staff were friendly and professional. Breakfast layout was great. Facilities new and generally clean. BUT we went two nights of our stay without our room being serviced and the TV systems are not intuitive at all. Worst I have experienced. Just to get to a Channel, any channel, was perplexing. Ice machine on 3rd floor remained out of service our entire 4-day stay. Needed extra luggage valet in room. Front desk said they do not have extras.

Leisure

10/10

Exceptional

11 Jul 2025

Adam

A little bummed the pool was not finished but for one night it was a great stop

Friends_and_family Family

8/10

Excellent

10 Jul 2025

Susan

Great Hotel - Close and Comfy

This was a really nice hotel - you could tell it was very newly opened. There were some details that were not complete, but they did not impact our stay at all. Close to everything, friendly front desk attendant, and comfortable pillows - which isn’t always the case!

Partner

8/10

Excellent

06 Jul 2025

Jay

room was not cleaned Saturday. kids running up and down the hall Saturday night kids were lighting and throwing fire works at each other in the parking lot and hitting cars.

Partner

10/10

Exceptional

02 Jul 2025

steve

Clean quiet and friendly staff

Business Self

10/10

Exceptional

29 Jun 2025

Lori

The staff were extremely kind & helpful! The hotel & our room was very comfortable. Highly recommend this hotel.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Thomas

New and nice

Leisure

10/10

Exceptional

23 Jun 2025

Ahmed

I like how the staff especially Dani the receptionist made our stay pleasant. Easy check in, adding points to my account, clear explanation of the amenities. The hotel is super clean, the guy who is cleaning the ground was a great in his dealing with each inch of the ground. Highly recommended for a quiet stay.

10/10

Exceptional

19 Jun 2025

Apeksha

Staff was friendly.
Especially front seat and the smiling lady at the breakfast station

10/10

Exceptional

16 Jun 2025

Patricia M

My visit and stay was due to a major surgery my daughter in law was undergoing. The front desk clerk, Paige, was extremely empatic.
The front desk clerk, Chris, was very helpful in providing the items I needed and helping me extend my stay one more day. Annette, the breakfast lady, was very friendly, always eager to help with food selections. I found her a joy to converse with.
I would recommend this hotel to any one traveling. Although they did not have a pool, there were several families with younger children.
The room was very well stocked with all the necessary items, plus many extras. The beds and pillows were very comfortable, the room was clean and welcoming when I arrived. I loved that there was a walkin shower instead of tub/shower combo.
In this area of Alton, I would absolutely send my friends and spread good words about this hotel. As a mater of fact, I already have. 5 out of or 10 out of 10 however you want to score it!

Leisure Family

6/10

Pleasant

15 Jun 2025

Jeremy

This hotel was clean. The pool was not working and there were some lights in the room a
That didn’t work.

Partner

10/10

Exceptional

15 Jun 2025

Joseph

We had two queen beds and a pullout couch. We were a family of 5 and it was great. Breakfast was good. My only complaint was pool was closed and no bacon.. lol.. its cause I love it.. but they had eggs, sausages, pancakes, beagles, bread, yogurt, cereal, and cinnamon rolls.

Leisure Family_with_children

8/10

Excellent

08 Jun 2025

Louise

We had to wait for the person at the desk to help someone on the phone search for a hotel in St. Charles area. Normally, businesses assist customers that are in person and have already paid rather than assisting someone one the phone to go to a different business.

Leisure Family

6/10

Pleasant

05 Jun 2025

Merry

The place is new and pretty clean. The pool is not available yet which was a disappointment to the kids. Also the breakfast was very limited. The caulking in our bathroom was rough and looks like it was rushed.

Friends_and_family Family

4/10

Poor

03 Jun 2025

Eric

Bedding was dirty and stains on sheets and blankets

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Joseph

Nice & clean.