Name: Comfort Inn Alton near I-255
Address: 11 Crossroads Ct., Alton, 62002, US

2/10

Poor

02 Aug 2026

Charles

Horrible place

8/10

Excellent

02 Aug 2026

Jack

For an older Property, it’s well maintained and the staff was very helpful and professional. The breakfast attendant was very helpful & friendly and the breakfast itself was great!

I look forward to staying at the Hotel again!

4/10

Poor

02 Aug 2026

Darline

The staff was helpful. However the room and the Comfort Inn is in needs of remodeling. Smoking is allowed in the rooms and the residue cigarette smells continue to linger. I would not stay at that Comfort Inn again.

2/10

Poor

31 Jul 2026

Alex

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2/10

Poor

27 Jul 2026

LaDonna Rachels

I like nothing about the hotel the room was stinky the coffee pot was in the bathroom the pool was out of order the room had flying bugs in it we had our family reunion this pass weekend the next morning we went to hotel next door.

4/10

Poor

27 Jul 2026

Amanda

The pool was out of service. The laundry was out of service. A large black truck was parked under the loading area the entire weekend when the elderly could have used that area to unload. The room smelled like dog.

There was a very nice night staff man who got us towels he was great.

6/10

Pleasant

26 Jul 2026

Daryl

The room was very nice, breakfast was the usual ample amount with enough variety to satisfy most people. However, we chose Comfort Inn to use the pool, and it was unavailable because of maintenance or repair. I was very disappointed.

10/10

Exceptional

25 Jul 2026

Dr. Ricardo

The staff were pleasant with an easy check in process. The room, hallways and front were extremely clean. Our family will be back. Dr. Anderson

2/10

Poor

20 Jul 2026

David

The room was disgusting!!! Night staff couldn’t have cared less. We checked out early. I wouldn’t want my dogs to stay there!!

Family_with_children

6/10

Pleasant

17 Jul 2026

Dena

Shower dispensers didn't work.

Self

4/10

Poor

16 Jul 2026

Larry

No pool available

Self

4/10

Poor

11 Jul 2026

Makaya

I stayed in what was a Suite didn't look like it. Dimmed lighting in room and bathroom. Dead bolt lock didn't work, toilet paper wasn't on the toilet paper holder. I remember years ago it was a really nice place to stay. Well not anymore it's a real shame 😕

Self

2/10

Poor

05 Jul 2026

Patrice

The pool wasn’t open, the shower was leaking, the ceiling in the bathroom was falling down, the breakfast was only eggs & waffles, stale cereal and the milk was in a pitcher no individual milk and no water, there was a container for bread, begals and donuts but it was empty I will not be staying there ever again

Family_with_children

2/10

Poor

05 Jul 2026

james

Said I was smoking cigarettes and I wasn't no proof it was somebody else next door

8/10

Excellent

30 Jun 2026

Carl

Clean room, convenient location

Self

8/10

Excellent

28 Jun 2026

Kevin

Bring your own pillows there's are very flat and small

Partner

6/10

Pleasant

28 Jun 2026

Abigail

While the staff were extremely friendly and nice, the hotel did not have a functioning swimming pool and we were told hadn’t had one for six months. That was a big disappointment. They also couldn’t explain how to connect to the WiFi. The hotel is basic. Given the lack of a pool I doubt I would stay there again.

Friends

4/10

Poor

28 Jun 2026

Anthony

Very old, not clean, it was not a place I’ll return to.

Family_with_children

8/10

Excellent

26 Jun 2026

Steven

Way to Go

Self

6/10

Pleasant

26 Jun 2026

Lasandra

Well the staff was nice. The shower floor felt like I was going to fall in. The toilet moves when you sit on it and there was a dip in the bed.

Self

4/10

Poor

26 Jun 2026

Daniel

First impressions proved correct in this case. The exterior of the property is in bad shape, but that was only the beginning. The entire property smelled like a wet dog smoking pot. The smell wasn't as strong in the rooms, but they were not a lot better. The bathroom, especially the shower, is in dire need of a good deep cleaning. As is the entire property. I did not try the breakfast as I would not eat anything from this place. I was shocked at how tiny the pillows were. It's as if they stole them off of an airplane!
Tired and rundown is the best way to describe this property.
Oh, and if you do manage to get to sleep, the 5 am train rumbling by will make sure you are up on time!!

Business

2/10

Poor

25 Jun 2026

Benita

The staff was unprepared to deal with an emergency situation that occurred at the property having No water and they failed to notify guest and the property manager left for the day without the situation being handled. I will never stay there again

6/10

Pleasant

23 Jun 2026

Frank

Wasn’t told by anyone that pool was out of order until we got there. The TV in the room was messed up and could only get a few channels and young attendant at desk said so he didn’t know how to use the remote, but she did change up the battery for it. another attendant later told us that somehow the channels got scrambled.but he did help us go watch an MLB baseball game since the lobby TV was working. The breakfast waffles tasted bad.

Partner

2/10

Poor

21 Jun 2026

Shaquille

Front desk was very rude

Partner

4/10

Poor

19 Jun 2026

Jennifer

The carpeting in the room was sticky, the bathroom door was very loud every time we tried to close it, and the WiFi was an ordeal to sign in to. Would definitely not stay here again.

Family

10/10

Exceptional

18 Jun 2026

Roger

The breakfast was pretty monotonous, but overall, a very nice stay

Self

10/10

Exceptional

16 Jun 2026

Alexx

Great state awesome help from front desk staff which is hard to find facilities clean and spacious definitely would stay again

Self

10/10

Exceptional

09 Jun 2026

Krystyne

Beautiful area!!

Partner

8/10

Excellent

07 Jun 2026

Traci

Affordable and. Clean.

Partner

6/10

Pleasant

07 Jun 2026

Reginald

POOL STILL OUT OF ORDER. Looks good on the outside not so good on the inside. NEEDS IMPROVEMENT !!!!!! BLAND, nothing to be excited about.

Family

8/10

Excellent

05 Jun 2026

Traci

Room was clean. Staff was helpful.
Facility will need updating soon.

Partner

2/10

Poor

31 May 2026

Nicole A

Front desk employees were the rudest people I have ever encountered at the hotel both the individuals working at different times the morning guy wanted to fight my husband because he left his shirt in the car and guy told him to put it on and had to go back to the room to get the car key to get his shirt out of the car and the employee chased him down and got in his face threatening him told him he needed to leave the property. The pool was completely out of order but never stated that on the website just a horribly stay in general breakfast was horrible no coffee whole area completely trashed

Family_with_children

4/10

Poor

31 May 2026

Renee

Pool was closed and looked like it had been for a while. Nobody verified we were who we said we were so anyone could've taken our reservation. The panel on the elevator was loose like it wanted to fall off.

Friends_and_family Family

4/10

Poor

31 May 2026

Bradley

Dirty rooms, 1st room water wouldn't stop running in tub. 2nd after dealing with non caring front desk was still dirty but water drip was tollerable. Out of order pool, no breakfast in the morning.....its cheap for a reason folks!

Friends_and_family Family

2/10

Poor

30 May 2026

Casey

Pool was down. Zero accommodation or help by staff. Plumbing in shower was leaking and coming out of the wall. Carpet tack was exposed and pointy right at the entrance to the room. Would not stay again.

6/10

Pleasant

26 May 2026

Deborah

When we walked the young lady that was at the front desk was slumped over the chair asleep. We woke her up. Then it took forever to get checked in and the girl was not very friendly. But our checkout experience was great. The woman there was very courteous and we was checked out very quickly. Beds were very comfortable and room was clean

6/10

Pleasant

25 May 2026

Angela

Check in was quick and easy. Room was nice. BUT… pillows were doll size, bed was hard, breakfast was supposed to be from 6-9. Was down at 6:15 and the guy was just getting stuff prepped, no coffee even started. So left to get coffee, one of the employees truck was parked under the front when I left, came back and truck was still there. Still no breakfast so we checked out same guy was behind counter on his phone and when we gave him the room cards he was rude. Same truck parked in the front so we had to walk out to our car with our luggage. We won’t be back.

Partner

6/10

Pleasant

22 May 2026

BRAD

Pool wasn’t working looked like been that way for awhile.
Rooms overall not bad get what you pay for
Breakfast if food was there not good at all

Partner

10/10

Exceptional

21 May 2026

Courtney

It was a really enjoyable stay. Can't wait to book my next stay.

Self

6/10

Pleasant

20 May 2026

Cuauhtemoc

Pool closed

Out Dated

Needs work

Self

2/10

Poor

04 May 2026

annette

pool has been out of service for over a year. we did not stay. got a refund and went next door

2/10

Poor

04 May 2026

Jose

Crappy, first room the window had no screen and was cracked and the ac system didnt work, thankfully we got a second room, but the door was messed up and the upper door lock was broken, the pool was out of service, the onyl goodish thing was the \"free breakfast\" which was only waffles and coffe with bagels and cereal,

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Joycelyn

Nice place for the price, convenient location. The pool seems to be out of order every time I stay though. If you’re looking for a nice stay and aren’t looking for a place with a pool then everything is okay

Partner

2/10

Poor

27 Apr 2026

Elizabeth

There was no locks on outside of any of side door literally ANYBODY COULD WALK IN OFF STREETS‼️ ROOM was clean but break was nothing but cereal muffins and sausage and scrammbbled eggs which due to the unwatched children THE FOID WAS BASICALLY WASTED SO NO ONE ELSE COULD HAVE EGGS BREAD OR MEAT THEY LITERALLY JUST SAT ON PKATE AND PLAYED AROUND the whole reason we rented was to go swimming and their pool was out of order the entire time

10/10

Exceptional

26 Apr 2026

Dave

Staff is always welcoming and quick to respond to any needs.

This venue has existed for a few years but the facility is well kept.

There was a sign at the front desk stating that the pool was out of service, but I don't ask why or for how long it would be out.

Room and food service areas were clean.

This is great place to stay and have some money left in your pocket when you depart!

Thanks for another great stay Comfort Inn 👍👍

Self

4/10

Poor

26 Apr 2026

Eric

The pool was something we booked this hotel for and didn't find out until we got there and it was out of order and you could tell it had been some time since it worked. Doesn't look like the hallway had been dusted or vacuumed in quite some time and the snack area was stocked at all.

Friends_and_family Family

4/10

Poor

20 Apr 2026

Nicole

Mold on ceiling in bathroom and showers are hard to turn on. Carpet is very dirty. Pillows are also tiny.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Daniel

The desk server was on his phone in the parking lot and no where to be found. There was $hit smeared all over the public restroom in the lobby and when we asked if there was another restroom the kids could use and explained the situation the girl at the desk simply said NO thats thebonlynone we have and showed no concern for the cleanliness/ public health hazard of their hotel

Family_with_children

10/10

Exceptional

06 Apr 2026

Patrick

Stay was very nice!!

Partner

6/10

Pleasant

03 Apr 2026

Nichole

The room wasn't the cleanest. The breakfast was ok. The staff were helpful and pleasant. The little shampoo bottle in our room was half gone when we arrived. The pool was closed. The hotel is right next to the train tracks.

Partner

8/10

Excellent

23 Feb 2026

Doug

The check-in staff was excellent. Very helpful.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Ted

When we arrived there was noone at the front desk so my wife and I explored a bit to find the pool was not available and has not been used in several months...we booked on hotels.com and nowhere did it state the pool was out of order.We finally found the desk clerk (was in the back washing dishes) and he was very polite...all the staff for our 2 day stay were great...it was other issues..the pool for 1 then the room had 2 burned out bulbs in the bathroom..the toilet tank would not fill up after each flush and there was no hair dryer which was listed as available in the ammenities...we were told there werent any because guest keep stealing them....I told him they should go buy some out of the 150 dollar deposit they charge at check in...after several hours the room issues were resolved and the rest of the stay went well untill the last morning of our stay...at breakfast,there were eggs but no sausage...the guy at the desk told us if the amount of guests was below a certain level they couldnt make sausage because they would be thrown out. not only does that not make sense, we were not told of such a breakfast clause....that was the last straw,we will never stay at that hotel ever!!!!!

Partner

8/10

Excellent

15 Feb 2026

Kelly

Spotless room, clean restroom, friendly staff

Partner

6/10

Pleasant

09 Feb 2026

Jamie

The room and breakfast was good, but we specifically picked this hotel because of the indoor pool. The pool was closed. So disappointing.

Leisure Partner

6/10

Pleasant

02 Feb 2026

Larry

Room

6/10

Pleasant

01 Feb 2026

Larry

No

2/10

Poor

29 Jan 2026

Dan

Well first thing was we recieved a knock on our door at 8:15 pm from an employee that was sleeping in the next room and said my lady was talking to loud. She was on FaceTime with her grandkids and Like I stated we were not breaking any quiet time rules. I asked to be mived yo another room which i was and discovered that the TV was not connected to the cable. So I was then moved to a 3rd room eich was fine. But after that experience I dont think Ill be returning.

Partner

6/10

Pleasant

27 Jan 2026

Larry

Nothing special
No pool avaiable

4/10

Poor

23 Jan 2026

Anna

The front guy the day we checked is realky nice and respectful. The bathroom sick was broken water went everywhere when turned on. The fridge freezer door was broken. We went there ro go swimming and the pool has been broken for 4 months that should be on the app. And when we left everyone was really nice tooalways know to bring your own cleaning rags

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

William

Pool is out of order. Everything was fine. Good service, comfortable bed

Self

10/10

Exceptional

18 Jan 2026

William

Everything was up to par

Self

6/10

Pleasant

13 Jan 2026

Jean

The rooms are OK. Older, but clean. The staff were very friendly. It took me 2 days to get a hair dryer that should have been in the room already, also it took 3 days to get fresh towels. Also, the pool was STILL out of order. The website said it works be finished in December. Again, staff were awesome and really tried hard to get things accomplished for us.

Leisure Family

10/10

Exceptional

13 Jan 2026

Keshonda

The Manager is a great woman. Helpful honest and compassionate.

Business Family_with_children

6/10

Pleasant

04 Jan 2026

Karen

Positives - room was clean, bed was comfortable, breakfast was good.
Areas needing improvement - pool was out of order and our room had two lights out. The entryway light wasn't working and the dial was broken for the bathroom heat lamp so that wouldn't turn on. Plus the drain plug was missing from the sink.

We've been going here for years. The pool was a huge disappointment because it's something my daughter always looks forward to on our annual trip. It should have been stated on the website especially since it's been out of order for months. The maintenance issues with the pool and in the room really should be addressed. It gives the appearance that the hotel is going downhill. We were pleased with the cleanliness and comfortable bed. We were glad that the breakfast was as good as it always had been. We're on the fence about returning again next year vs trying somewhere else. If the pool is fixed, we may return. If not, we'll probably try somewhere new.

Leisure Pet

10/10

Exceptional

31 Dec 2025

Sarah

Super speedy check in. Friendly staff. Great room

Leisure Partner

4/10

Poor

31 Dec 2025

Kelly

Staff never asked for my ID, credit card, nothing. Literally stood up and said here are your keys. Lobby had a strong smell of weed. Facility was clean but very run down. It was very loud down the hallways all day and all night

Business Self

6/10

Pleasant

19 Dec 2025

Larry

Could not get the shower to turn on. The exhaust fan in the bathroom was very noisy. Could not get the radio to turn off. Windows were cloudy. Bed was comfortable. Heater worked great.

Self

10/10

Exceptional

16 Dec 2025

Rachael

Spotless room and staff were amazing!!! Also having a chili for our stay on a cold night was a huge hit!!

Leisure Partner

10/10

Exceptional

16 Dec 2025

Steffany

Perfect accommodations for a brief overnight stay.

Leisure Friends

10/10

Exceptional

16 Dec 2025

Patrick

Everything was great!! Thank you!!

Partner

4/10

Poor

13 Dec 2025

Paula

Pool was closed. Ceiling was leaking in pool area. Our bathroom door wouldn’t close as door was warped and had screws holding it together. Light switches were below the door handles. Definitely needs renovations. Continental breakfast was not very good. No juice, no forks. After the first morning we went out to breakfast.

Leisure Partner

2/10

Poor

12 Dec 2025

Josh

The property was dirty and in poor shape. The heating unit in my room was not properly regulating the temperature, I walked into about 100 degrees even though it was set at 71. When I tried to adjust it the controls did not respond. I eventually shut it off and let the room come down to temperature on its own but that was not a pleasant experience. The exhaust fan in the bathroom was super loud and could be heard in the hallway. The pillows provided on the bed were half pillows, not even full size or the 3/4 variety which makes it super difficult to sleep if you toss and turn. And to top it off (although not the property's fault) the hotel sat next to an active train line which woke me up 3-4 times. Would not recommend this property specifically, and I am considering leaving Comfort Inn out of any future planning.

Business Self

10/10

Exceptional

05 Dec 2025

William

Everything was very professional

Self

8/10

Excellent

25 Nov 2025

Jennifer

The room was very clean. The staff was fantastic. It was quiet and I was able to relax comfortably and got a great nights sleep.

Business Self

2/10

Poor

24 Nov 2025

Robert

The pool was out of order (we booked there for the pool).
We paid for a double queen and got a double full size.
Staff was more interested in talking to each other or being on their phone instead of helping guests.
They allowed people to smoke dope right outside the front door and the entire 3rd floor smelled like weed.
We will never stay there again.
Someone needs to vet the locations better.
Very disappointing stay.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Randy

All good.

10/10

Exceptional

15 Nov 2025

Randy

All good. No complaints.

Leisure Family

10/10

Exceptional

11 Nov 2025

Jennie

Staff was great. Room was clean. Hotel was quiet

Business

2/10

Poor

09 Nov 2025

Dawn

Everything. Worst experience in a hotel in 15+ years at least. Drove 4 hours to get there, first thing hand written note that said the Pool out of order. Check in wasn’t bad. Directed me to park in the ear of the hotel and come in that door so I did. Walked in and the overwhelming smell of marijuana was just ridiculous. Went up the elevator to my 3rd floor room. Room across the hall was ajar with loud people in there. Room smelled like mushrooms or mold. Turn the fan on to help. Window would open with no screen (which I believe Is illegal). Bathroom faucet leaked. Left for a bit came back and the room smelled like marijuana so bad. Put the bathroom fan on to help it didn’t. Air conditioner then heat trying to get it out. Slept about 2 1/2 hours the whole night. Smell made me sick to my stomach. Called front desk. Was told she wasn’t allowed to wave the desk and go to certain floors. (There was 3). Said she’d tell the person coming in at midnight about the smell. Told her I waa Getting sick from the smell. Nothing happened. Doors slamming, shouting at 12:56am. Then started again at 6:07 am. My shoes turned black on the bottom from the floors. In the morning I went Down and told them I wanted A refund and not staying the second night. The staff never told him I’d called down earlier. They apologized. Said I’d get a refund. We’ll see I will Be contacting hotels.com to check on that. I have Photos of all. This place should be closed and knocked down.

Friends_and_family Friends

8/10

Excellent

09 Nov 2025

eric

Staff was courteous friendly and helpful

10/10

Exceptional

06 Nov 2025

Suzon

Room was nice and the staff was excellent!

10/10

Exceptional

05 Nov 2025

Alexander

Nice

8/10

Excellent

03 Nov 2025

Sharon

Enjoyed the location. Parking was adequate. Room was nice size. Bed was comfortable.
Although the amenities were provided, the shower had hard water marks all over the shower head. The shower did not work properly. After coming in late, the room key did not work and I have to get a new key.

Leisure Friends

4/10

Poor

02 Nov 2025

Marie

Room was okay no stopper for the bathtub for kids to take baths pool was down and couldn’t get refund for 2nd night to take them to a different hotel for the pool will not stay here again

Leisure Family

4/10

Poor

26 Oct 2025

Timothy

The man that kept the breakfast acted like he didn’t care. Ran out of coffee and forks.

Business_and_leisure Family

8/10

Excellent

26 Oct 2025

David

Breakfast is edible but not really worth eating. Staff and facility are great

Friends_and_family Family

4/10

Poor

26 Oct 2025

Susan

The climate of the room was fine , my shower water was not warm enough. The door on the room was very bent and let a lot of light and noise in. I didnt feel very secure. Breakfast didnt offer very much the 1st morning and was worse the next morning.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Miranda

Dirty, smelly, falling apart. Staff rude and indifferent to guests

Business_and_leisure Self

2/10

Poor

18 Oct 2025

Melissa

Got this hotel specifically for the indoor pool. First thing we see when we walk in is a pool out of order taped up on the desk.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Mark

Would stay there again

Self

6/10

Pleasant

17 Oct 2025

Mike

Curtains were missing, air conditioner/ heater inoperable. Was too tired to complain and get stuff packed up to try to get another room.

Business

6/10

Pleasant

13 Oct 2025

charles

They did have want I wanted

8/10

Excellent

09 Oct 2025

Dan

Room was comfortable.

Business

10/10

Exceptional

06 Oct 2025

Jerry

Very clean

Business

10/10

Exceptional

30 Sep 2025

David

The air didnt work in my room, but it was still comfortable. Rooms were clean, breakfast was good, check in staff was ok.

Business Self

10/10

Exceptional

28 Sep 2025

Shenna

Room was nice, good for the family trip. Close by the place we were to attend a party at. Staff was friendly.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Debra

Our Stay

Rooms really need updating. Beds good. Tv not your fault but stations sucked. Breakfast just ok. But what really was the kicker is we booked there for the indoor pool and couldn’t use it because heater was broke. We would have not stayed there without pool. Don’t know if we will be back there we go to Alton often as we have family living there.

Friends_and_family Family

6/10

Pleasant

23 Sep 2025

Elizabeth

Friendly staff but needs refurb

Staff was very friendly and bed was comfortable; however, facility is in need of refurbishment. Plumbing didn't work well, there was crumbling drywall in the bathroom, pool wasn't clean and heater was out, carpet was nasty (and very ugly). Also right next to train tracks, trains passed several times a night.

Self

8/10

Excellent

21 Sep 2025

Patrick

Really enjoyed our stay. Only had one issue. The air conditioner ended up leaking water in the floor and causing the carpet to get soaked.

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Gary

The good: bed was comfortable, air conditioning worked, shower water pressure and temperature were great, room was clean. The bad: one of two rooms smelled of smoke, water in the bathroom sink trickled out, toggle lock on door was broken, orange juice dispenser in breakfast room squirted water, coffee was luke warm, in general the hotel was very dated.

Leisure Family