Name: Best Western Plus Pontoon Beach
Address: 4 Regency Pkwy, Pontoon Beach, 62040, US

8/10

Excellent

26 Jul 2026

Tyrone

Other staff was polite, room was great and the air conditioning was great

8/10

Excellent

25 Jul 2026

Shellie

Nice rooms, friendly Staff, but there were ants in my room.

6/10

Pleasant

24 Jul 2026

Kristy

Elevator was not working. Had to use the stairs which were dirty. Two men smoking outside the stairwell door. Wanted me to let them in. I did not. Creepy. No milk available for children.

Family_with_children

10/10

Exceptional

24 Jul 2026

Tenzin

None

4/10

Poor

23 Jul 2026

Herbert

You should let your guests know ahead of check in that the elevator doesn't work

6/10

Pleasant

16 Jul 2026

Kevin

The elevator was not working.

10/10

Exceptional

11 Jul 2026

Rhonda

This is a great place to stay. Staff was great, room was really good and clean

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Stephen

A

Family_with_children

2/10

Poor

29 Jun 2026

Audrey

We arrived early due to our schedule. We didn't ask for early check in. Just asked when we could check in. The manager named Connie was rude beyond rude. She was hateful and also wasn't ever at her station. We visited family and came back to check in. Connie was gone by then thank goodness but the manager on duty was sleeping in a chair and we had to wake him up to check in. There was a number to call to check in they had left on the desk. I called that number and the phone on the desk rang in front of me. So if you want a very rude manager and no one at the front desk..... this is your place to stay. If you need customer service you won't get it with a smile or even at all.

Partner

2/10

Poor

28 Jun 2026

Kenan

Frankly it was terrible experience, we stayed just 1 day. Omg horrible smell everywhere. Elevator is out of service. What should we say ….::

Friends_and_family Family

2/10

Poor

20 Jun 2026

Richard

We arrived and walked to the service desk with no one attending. Someone appeared after 2-3 minutes which was no big deal. We were assigned room 201 as we walked to get on the elevator it said out of service. Looking for the stairway we had to wait for the respresentative appear again to tell us how to get to the stairs. Walking up the carpeted stairs we noticed how wore the carpet was and then began seeing the clumps of dirt and other objects. The carpet had not been cleaned in month or moths by the amount of dirt that was there. Unlock our room and open the door and see the bed covers pulled back and not made. The room had not been cleaned from prior occupants. We did not make into the room any further before returning to service desk and again having to wait for someone to appear to help us. We finally received a printout of cancellation with his initals. The reviews had bragged about it's cleanliness is one of the main reason for choosing this place.

Friends_and_family Family

2/10

Poor

19 Jun 2026

David

First, the elevator does not work. My wife is recovering from a severely broken ankle, and I just had major spinal fusion 6 weeks ago. We had to carry our luggage up to the third floor while using canes. No offer to help from staff. Hotel advertises a spa. There is none. Hallway floors lok like they have not been swepped in months. Even found a sock in a corner of a stairwell. Bathroom room had 3 bottles of hand and body wash, a bottle of hair rinse, but NO shampoo. One of 2 cardboard room keys did not work. If you want fresh towels you have to take them to the front desk for exchange, but remember, no elevator. You'd think they could have house keeping do that until the elevator is fixed. Room carpet was not swept, but the rest of the room was OK. When I asked front desk about spa, they looked at me like I was crazy. There are signs in the hall pointing to a spa, and the pool area actually says limit of 5 in spa. But there is NO spa. I would not recommend this hotel. I've stayed in many BW hotels and have generally been satisfied, but not this place. And perhaps the worst, the toilets are those real low princess style. When I went to sit down, my \"stuff\" hung in the water!! And no I am not bragging.

Partner

8/10

Excellent

14 Jun 2026

Tamika

The breakfast was so good

4/10

Poor

12 Jun 2026

Mark

The property was fairly clean. The elevator didnt work and we were on the 3rd floor so that was pretty inconvenient. Then we stayed at a different Best Western the next day and they told us it hasn't been working for months. Breakfast was very good for being complimentary.

Partner

8/10

Excellent

12 Jun 2026

Javier

Staff was nice. Room was decent.

Self

8/10

Excellent

11 Jun 2026

Celia

Elevator was broken, but otherwise the property was very nice. Staff was kind. The elevator breaking was definitely an unexpected thing and they apologized many times over. Was on the second floor. It wasn’t horrible carrying our luggage up. Stairwell was air-conditioned and not steep.

8/10

Excellent

11 Jun 2026

Lisa

Good breakfast; easy to access.

Partner

4/10

Poor

11 Jun 2026

James

Elevator was not working when we checked in. Gentleman that checked us in carried our luggage up to the third floor. That was very thoughtful.

Partner

2/10

Poor

08 Jun 2026

Brandie

The elevator was down so the desk person advised I would be placed on the second floor. When I advised of my disability which prevents me from carrying my luggage to the second floor I was advised that the first floor was reserved for older guests. I then had to provide my travel card that states I am disabled before I was taken seriously. The hotel wasn’t overly busy my trip was during the week. I also told the desk I was in down for a funeral prior to all of this. The room smelled strange as well.

Self

6/10

Pleasant

08 Jun 2026

Tami

When we arrived, the desk clerk, a young man, did not greet us. Simply walked out of the back room and to the computer. I was the one who had to initiate the interaction. I noticed while standing at the counter there was a note with a phone number to call if no one was at the desk. The note left the impression that you would have to wait for someone to arrive. Seemed a little odd that someone would not be manning the desk at all times. The desk clerk then informed us that the elevator was out of order and that we were on the second floor. For us, it was not an issue, just an inconvenience. During our 2-night stay it was not repaired nor did it seem to ever be worked on. As for our room, it was clean. However both the body soap and shampoo dispensers were completely empty. I went to the desk and was handed 2 new bottles. One shampoo and one hand soap. When I corrected the gal at the desk, she went ahead and got me the body soap but said they were the same product. It was a little difficult to know who the employees were. They all seemed to be wearing rock concert or alcoholic beverage themed t-shirts so they appeared to look more like hotel patrons. The area does not offer much in the way of restaurants unless you want to drive 15 minutes away. Based on our experience we will be choosing a different hotel and area the next time.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Ava

The room I was given was right next to the lobby and when I get in the room it looked like someone had already been in there. The toilet was not clean. Before I got settled, the clerk came & told me he could give me a room further from the lobby. It looked like it had been cleaned, but there were wet wash cloths sitting on the 2 soap dishes is the shower like they got interrupted while cleaning or forgot to take them out of the shower when they finished cleaning it.

Self

2/10

Poor

23 May 2026

Rachel

I would not recommend this property. The pool (which was the main reason I booked this hotel) was out of order. The elevators were all out of order too, so I had to carry my bag to the third floor. It is advertised as a “non-smoking” facility, but my room smelled strongly of cigarette smoke. Given this poor experience, I asked Expedia to reach out to the property on my behalf regarding a refund. Expedia attempted to contact this property for a week, but told me that they were unable to get in touch with anyone. I also sent an email to the general manager and have not received a response.

Self

6/10

Pleasant

23 May 2026

Linda

breakfast was real good, But elevator was broken, no tp or tissues in room, no hairdryer, door key stopped working second nite, stairway was dark stinky worn carpet.

Friends

4/10

Poor

21 May 2026

Lauren

The staff was nice and the room was clean. The elevator was broken, so we had to use the stairs which was not ideal for my mother-n-law who has mobility issues. The pool was not operational and we purposely chose this hotel because it had a pool so our toddler was not trapped in a hotel room for the weekend. The beds are hard as a rock. I would never stay here again as it shows they are not able to keep up on their property’s amenities.

Family_with_children

2/10

Poor

17 May 2026

Jessica

Room was dirty There was pubic hairs in the sink The power was out for 2 hours after I checked in and the pool was not up and running like the booking said And They would not refund any of my money when I asked to leave within a couple hours after checking in. Would not recommend this hotel and hotels.com was not helpful in getting me refunded even though I paid for the insurance. Highly disappointed with both the hotel and hotels.com

Friends_and_family Friends

8/10

Excellent

17 May 2026

Michael

Nice staff

6/10

Pleasant

16 May 2026

Dale

Only elevator was broken the entire trip. All three people were over 60 years old, this was an issue wi
with luggage. Nobody on staff could help us carry the luggage up the stairs. Staff was able to move the 3rd floor room to the second floor with the rest of us. We were scheduled for two rooms and the staff gave us a third room. Pool looked like it had water issues, carpets were worn. Couch in one room was torn. Rooms were clean.

Friends_and_family Family

2/10

Poor

10 May 2026

RANDALL R

First room we were given had torn curtains and needed to be swept. Elevator was broken all three days. Sign on door to stairs said to bring dirty towels to front desk to exchange for new ones. Never saw anyone from housekeeping. Only positive was exceptional service from breakfast lady.

Partner

10/10

Exceptional

03 May 2026

BARBARA

Everything was very clean. Beds were very comfortable and breakfast bar was well maintained and food was good. We had an event to go to and were able to get in our room a bit early.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

LaWana

Room was clean. Staff do not stay at front desk. They ha

10/10

Exceptional

20 Apr 2026

Evan

Clean hotel, safe area, quiet rooms, warm showers, responsive staff. Definitely one of my top hotels for the St. Louis area for now on.

2/10

Poor

19 Apr 2026

Tammy

BEWARE: the front desk only checks ID when you check in. Another hotel guest who was drunk according the hotel staff was given a key to my room without the front desk checking his id. If they had taken the time to check they would have realized he had given them the incorrect room number. Hotel management has not bothered to contact me to apologize or offer an explanation as to why this happened.
The next morning I went to speak to the manager but they were unavailable but Connie, at the front desk was kind and did her best to comfort me. My husband and I have stayed here several times without issues but we will not be back. It is bad enough that it happened but to have no response from management is ridiculous.

Friends_and_family Family

2/10

Poor

19 Apr 2026

Curtis

The only good experience that I had was cleanliness. I stayed there to just get a break from traveling to work. The ac didn’t work properly. There was no shampoo, soap, or conditioner in the bathroom so I went to work the next day in construction with just a rise off basically. What I used to love about Best Western. The breakfast was always better and it is the same as any cheap hotel now. A lot of it was tasteless. When I left I grabbed deodorant so I could somewhat smell decent after no proper shower. I told them about the showers and they didn’t even offer to give the deodorant free or give a discount. Just said they will tell the managers about it and didn’t even apologize…

Self

8/10

Excellent

07 Apr 2026

Ava

Quiet location.

Self

8/10

Excellent

05 Apr 2026

Elizabeth

Clean room and bathroom. Nice staff and comfortable bed.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Ava

Parking felt safe

2/10

Poor

27 Mar 2026

Kenneth

The woman working housekeeping at the breakfast area was the brightest spot of our stay. She was great. Otherwise this hotel was unsafe and I wouldn't stay there again. We got stuck in the elevator multiple times and the lights were completely turned off on our children while they were in the pool. These are lawsuit level issues

Family_with_children

2/10

Poor

22 Mar 2026

Sarah

Safety concern with malfunctioning elevator. Was stuck on elevator twice. Come to find out the staff would reset the elevator and claim that is was fixed. Other families experienced the same situation.
Safety concern with turning lights off in pool area when there were children in the pool. I had just left the pool area to go to the desk to get more pool towels. Minutes after I returned all of the lights turned off while there were kids in the pool with no warning.
I fear that there could be a serious incident in the future at this hotel.

Family_with_children

6/10

Pleasant

11 Mar 2026

Christine

Hotel served its purpose for the night. Front desk was nice but he double as repairman cause the elevator was faulty. Got stuck and it sounded like the breaks were angry. We got out (it returned us to the first floor) and the front desk guy was trying to fix it. Quite a bit of hair in the hotel room, the shower and bed sheets. The fridge had mold in it. Other than that, everything worked. Nice tv. Pool and hot tub looked clean but I didn’t

6/10

Pleasant

06 Mar 2026

Dustin

Ok

10/10

Exceptional

03 Mar 2026

Jonathon

Room was very nice and breakfast had a good selection

10/10

Exceptional

26 Feb 2026

Fred

This is a very good hotel. Nice clean room with a great full breakfast.

Self

10/10

Exceptional

19 Feb 2026

YUSIMI

Everything good for the price. It was clean, nice staff, good breakfast. Nice warm pool. No complaints.

10/10

Exceptional

16 Feb 2026

Julliette

Very very clean and nice

10/10

Exceptional

31 Jan 2026

Todd

Everything was very nice

Leisure Partner

10/10

Exceptional

23 Jan 2026

Martha

Clean, up-to-date. Very nice.

Friends_and_family Family

6/10

Pleasant

22 Jan 2026

Laura

My stay here was ruined by the live in residents next door. The hotel was great!! The hotel did address the noisy neighbors. Hotel had Great service, room was very clean and the breakfast was good.

10/10

Exceptional

21 Jan 2026

Traci

Everything was perfect

Self

10/10

Exceptional

19 Jan 2026

Josh

All was good, typical stay.

Business

8/10

Excellent

18 Jan 2026

Dylan

Clean room, nice bathroom and shower. Pool was open so that was nice.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

David

All fiod.

8/10

Excellent

06 Jan 2026

Ava

Easy check-in

Leisure Self

8/10

Excellent

05 Jan 2026

Anthony

Everything was fine

Partner

10/10

Exceptional

02 Jan 2026

Raeisha

The hotel was good clean and pool was amazing breakfast was ok but overall I’ll recommend

Leisure Family

6/10

Pleasant

25 Dec 2025

Jason

Rooms were decent, nothing fancy. Breakfast was alright, typical of most free breakfast hotels.

Business Self

6/10

Pleasant

11 Dec 2025

Ava

The room was right beside the elevator and very noisy.

Leisure Self

8/10

Excellent

05 Dec 2025

Lucien

Value

Business

8/10

Excellent

30 Nov 2025

Megan

Clean and quiet

6/10

Pleasant

30 Nov 2025

Arvydas

Not bad place but need a lot of improvements. No hand soap in the room. Front desk did not have at evening so needed wait to the next day. The parking lot with snow was not cleaned.

Leisure Family_with_children

6/10

Pleasant

29 Nov 2025

Ren

Both room and staff need an improvement

Leisure Family

8/10

Excellent

29 Nov 2025

Michelle

The room was clean. Staff was friendly and helpful.

Leisure

6/10

Pleasant

25 Nov 2025

Dustin

Z

10/10

Exceptional

21 Nov 2025

Shannon

The STAFF! We loved the staff and all of our interactions with them! They’re the most friendly humans :) the coffee machine in the lobby is also super fancy and I had the BEST hotel coffee I’ve ever had (and that’s a huge compliment because I’m super picky with my coffee). We felt super safe and comfortable here for our quick 2 night visit over the weekend. Thank you and we will be back!!!

Leisure Partner

8/10

Excellent

17 Nov 2025

LaSonya

Staff and very nice, good breakfast, soft bed…. I would definitely stay again

Business Family

6/10

Pleasant

16 Nov 2025

Bryon

Everything was OK, but the bathroom has a strong sewage smell 322 rooom.

Business

8/10

Excellent

10 Nov 2025

ARNETHA

Everything was nice

Partner

10/10

Exceptional

08 Nov 2025

Rebekah

The room was great, the staff was so polite and helpful. We were pleased with breakfast. My children loved the machine they could get hot chocolate from.

10/10

Exceptional

03 Nov 2025

Natasha

Nice rooms and great staff. Good breakfast too!

Leisure Family

10/10

Exceptional

03 Nov 2025

James

Everything was very good

Leisure Family

10/10

Exceptional

30 Oct 2025

Catherine

Very comfortable

Partner

10/10

Exceptional

23 Oct 2025

Joshua

Breakfast was great and friendly employees

Family

2/10

Poor

19 Oct 2025

Kristy

Breakfast was horrible and didn’t taste good. Rooms outdated, dirty, dirty linen, ripped furniture

Leisure Family

6/10

Pleasant

17 Oct 2025

Kyah

Decently clean and comfortable. Room was spacious. Staff were helpful and respectful.

Business Partner

8/10

Excellent

17 Oct 2025

MATTEW

Everything was fine

Leisure Partner

4/10

Poor

17 Oct 2025

Sylvia

Not sure how this has a 3 star rating. Last night there there were roaches crawling on walls, dresser. Elevator broke twice while we were there.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Krista

Very pleased! Recommend.

Everything was perfect. The pool area no longer has a hot tub, FYI. Easy checkin, lovely staff, good coffee, clean room. Recommend!

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Trina

Property is clean. Staff is friendly. Very quiet area

Leisure Self

10/10

Exceptional

15 Oct 2025

Randall

Very quiet and clean

Leisure Partner

8/10

Excellent

13 Oct 2025

Darrell

Clean and comfortable room. Great hot breakfast.

8/10

Excellent

12 Oct 2025

Joshua

Good air conditioning. Clean room. Comfortable bed. Unique design nice shower. Medium parking lot. Check in took longer than expected (issue with printer) but not a big deal. I would stay here again.

Leisure Friends

2/10

Poor

11 Oct 2025

Bo

worst breakfast ever. worst breakfast staff ever.

Leisure Family

10/10

Exceptional

10 Oct 2025

Alicia

Very nice stay!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Peggy

Very friendly and clean . Very nice place to stay in the area we were !!!

Friends_and_family Family

2/10

Poor

05 Oct 2025

Pamela

Smelled awful. Like bleach over vomit. No soap just shampoo turned backwards in the dispenser! Got violently ill afterwards and missed an important event. No one at front desk when I needed them, just a note with no phone number. Was afraid to try the breakfast. Left after one night of 2-night reservation.

Business

8/10

Excellent

01 Oct 2025

ASHLEY

Everthing was fine. Bed was actually comfortable. There are definitely better hotels in the area, I just needed to make a last minute change and needed two queens. I would not want to stay here again, go right diwn the street to the Fairfield Inn, if they are not price gouging like they did this weekend fir SIUE family weekend.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Daniel

Nice clean hotel in a quiet neighborhood.
Not very many dining choices near by so you'll need to drive a few minute's for dinner.

Leisure Family

10/10

Exceptional

28 Sep 2025

Linda

The air conditioning was great! The food a service was also excellent.

Business

10/10

Exceptional

22 Sep 2025

Carrie

Great breakfast options. The hotel was clean and quiet.

Leisure Family

10/10

Exceptional

14 Sep 2025

Heather

Everyone was nice. The staff that checked us in was a man of few words but the ladies that check us out were 10/10!!

Leisure Family_with_children

6/10

Pleasant

12 Sep 2025

Laura

Good place, not wheel chair accessible

Gym: FINE
Pool: GREAT, warm.
Parking: GREAT
Wheelchair accessible room: POOR. Sink too high, low skinny tub with one safety bar and no chair, spacious entry way.

Partner

8/10

Excellent

02 Sep 2025

Tim

Good for a one night stay on our way home

Leisure Partner

10/10

Exceptional

31 Aug 2025

Zahra

Very clean

Business_and_leisure Family

10/10

Exceptional

26 Aug 2025

Laura

El piso de la picina, es muy resbaloso.
Pero ,todo lo de mas es super bien

Leisure Family

6/10

Pleasant

23 Aug 2025

James

Bed was comfortable
Clean bathtub
Furniture was warned out
4 outlets did not work when plugging something in
Seemed like a safe area

8/10

Excellent

21 Aug 2025

john

The hotel was fairly nice, in need of some updating, but acceptable overall. I think that perhaps there were some staffing issues that meant certain positions were not taken care of.

Leisure Partner

2/10

Poor

19 Aug 2025

Christopher

Pool was closed. $100 deposit which was a real hard pull on my bank account. $9 ck in late fee for what? I was there at 6pm. I want my $9 bk to my acct.

Business_and_leisure Self

6/10

Pleasant

19 Aug 2025

Tenesha

Elevator not working/ room directly next to stairs

We decided to stay a night here before hitting the road after dropping our daughter off to SIUE. Our room was on the 2nd floor and the elevator was out of order, which means we had to use the stairs every time. Not only was the elevator out of order but our room was directly next to the stairs, so all night we were disturbed by everyone who entered or exited the second floor. The door closing was not quiet so we heard everyone come and go. Due to not getting any rest we decided to check out early and head back home.

Overall the hotel was very clean, my husband did enjoy the breakfast provided.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Brian

Keep the “keep out” hanger on your door

The elevator was out, but I was given an opportunity to back out of the reservation if that was a problem. My main issue with my stay is that an employee started to strip and turn over my room around 10:15 AM, before I the check out time, during a five-minute absence while I was taking the first load of luggage down to my car. I had taken the “keep out” hanger off my door, but the implications of stripping the bed on the last day are that I’m no longer welcome in the room. My belongings were still in evidence, which should have made the employee back out. I will not stay in this hotel again.

Self

8/10

Excellent

13 Aug 2025

Jose John

ok

Leisure Partner

10/10

Exceptional

12 Aug 2025

Adam

Nice and clean. Conviently located just outside of the city.