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Royal Relax Inn Fairmont City

Collinsville - IL · United States

5280 Collinsville RoadView location

6.0/10Good217 Reviews
Cleanliness6.2/106.2
Service6.6/106.6
Comfort5.8/105.8
Condition5.4/105.4
Amenities5.2/105.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Royal Relax Inn Fairmont City

Enjoy garden views and amenities such as complimentary Wi-Fi and a picnic area at the Royal Relax Inn. Guests can grab a bite at the on-site grocery/convenience store. A 24-hour front desk, laundry facilities, and a library are also available. Free self-parking is provided on-site.

The 43 air-conditioned rooms feature Smart TVs with cable programming, complimentary Wi-Fi, and bathrooms with shower/tub combinations. Desks, blackout drapes/curtains, and phones with free local calls are also included for your convenience.

Located in Fairmont City, the Royal Relax Inn is within a 10-minute drive of America's Center Convention Complex and the Dome at America's Center. This motel is 7. 2 miles from the Gateway Arch and 7. 8 miles from Busch Stadium. Nearby attractions include Cahokia Mounds State Historic Site (0.

9 mi) and the World Wide Technology Raceway (3. 7 mi). The nearest airport is St. Louis Lambert International Airport (STL), 20 miles away.

Read more about this hotelShow less

With a stay at Royal Relax Inn in Fairmont City, you'll be within a 10-minute drive of America's Center Convention Complex and Dome at America’s Center. This motel is 8.7 mi (14 km) from St. Louis Union Station and 9.2 mi (14.9 km) from Gateway Arch.

Make yourself at home in one of the 43 air-conditioned rooms featuring microwaves and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with shower/tub combinations are provided.

Conveniences include desks and blackout drapes/curtains, as well as phones with free local calls. Featured amenities include a 24-hour front desk, laundry facilities, and a library. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 11:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Cash deposit: USD 100 per accommodation, per stay
    • Service fee: USD 12.00 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 50.00 per stay
    • Pet fee: USD 25.00 per pet, per day
    • Service animals are exempt from fees
    • Late check-out fee: USD 20.00 (subject to availability)
    • Housekeeping is available for an additional fee

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

    Spanish

Nearby attractions

Cahokia Mounds State Historic Site 1.5 km / 0.9 mi
FanDuel Sportsbook and Horse Racing 5.3 km / 3.3 mi
World Wide Technology Raceway 6 km / 3.7 mi
Frank Holten State Recreation Area 7.5 km / 4.6 mi
Gateway Conference Center 9.3 km / 5.8 mi
Gateway Fun Park 9.5 km / 5.9 mi
Splash City Family Waterpark 9.5 km / 5.9 mi
Gateway Convention Center 9.6 km / 6 mi
Gateway Arch National Park 9.7 km / 6.1 mi
Casino Queen 9.8 km / 6.1 mi
National Blues Museum 10.9 km / 6.8 mi
Federal Reserve Bank of St. Louis 11 km / 6.8 mi
America's Center Convention Complex 11 km / 6.8 mi
Horseshoe St. Louis Casino 11.1 km / 6.9 mi
Washington Avenue Historic District 11.1 km / 6.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 43
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Laundry service
  • Garden
  • Concierge
Show 3 more facilities & services
  • Grill/BBQ
  • Picnic
  • Minimum check-in age: 21
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING BED SMOKINGDOUBLE • KING BED SMOKINGDBL.KG-JK

    Photos are not available for this room type.

    Royal Relax Inn Fairmont City

    DOUBLE KING BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE BASICQUADRUPLE • BASICQUA.Z1

    Photos are not available for this room type.

    Royal Relax Inn Fairmont City

    QUADRUPLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Royal Relax Inn Fairmont City

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Royal Relax Inn Fairmont City

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Royal Relax Inn Fairmont City

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Royal Relax Inn Fairmont City

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Royal Relax Inn Fairmont City

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Royal Relax Inn Fairmont City

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Royal Relax Inn Fairmont City

6.0
Good
217 Reviews
Cleanliness
6.2 /10
Service
6.6 /10
Comfort
5.8 /10
Condition
5.4 /10
Amenities
5.2 /10
75 reviews shown
6/10
Pleasant
08 Jun 2026
Robert
The room was pretty clean. Water hot and bed comfortable. Every 2-3 minutes the tv would lose signal for 2-3 seconds. Difficult to watch a basketball game! An elongated toilet seat on a round toilet bowl just does not work! Light over sink not bright enough to even see to comb your hair.
Self
4/10
Poor
01 Jun 2026
Tara
Lots of alcohol sold at the front desk. No smoke detector. Wifi bad. Porn appears as you are clicking through channels.
10/10
Exceptional
16 May 2026
Wendy
Close to St Louis and affordable. Clean room, newly remodeled. Strict adherence to check in times.
Self
4/10
Poor
20 Apr 2026
Kevin
Staff was great… rooms are what you pay for. That is all.
4/10
Poor
16 Apr 2026
Andrew
Property welcomed pets with a crazy high fee and deposit. Room smelt like mildew, had holes in the wall, stains in the tub and wall looked liked dried blood and the walls were so thin, it was like the people in the room beside us were in our room. Not to mention the first room we were given was not the room we booked.
Pet
8/10
Excellent
09 Apr 2026
monulita
My stay was good
2/10
Poor
01 Apr 2026
Reginaa
I checked in late at night. After a 12.5 hour drive from Houston, Tx. Once I checked in I grabbed my bed clothes and went straight to bed. I woke up in the early AM. I was covered In bed bug bites. I messaged Expedia as I went to the front desk. A heavy set lady with white hair was frustrated and giving poor customer service as soon as I mentioned it. Claiming she needed proof and etc. I showed her the bite marks. She claimed I needed to find a bug. I expressed that I saw on the reviews that others have said they had bed bugs. Her claim was that’s just people who don’t get their way. I went back to my room pulls the blankets back and a nice size bed bought was crawling. I picked it up and put it in a cup and brought it to her. She then claimed I brought them there. I was offended we went back and fourth and she eventually told me to get my S*** and get out. They refused to refund me! I filed complaints with several departments!!! They’re selling liquor illegally from the front desk and food. Don’t book here !!!!
Self
2/10
Poor
23 Mar 2026
Ashley
Was not Aware of a deposit. Showed up did not have enough money for the deposit. So could not stay in the room that I booked. Not only did I not have the full
Deposit the online booking company booked my room in the wrong name. So clearly I did not have 2 forms of ID to check-in, and they don't give refunds, and there was nothing stating the deposit on the website when I was booking. Very unhappy and did not have a place to stay after paying for it reached out to the motel, they were not compassionate and did not care and Was not?
Happy with the sign on the wall, saying no visitors or you would be basically put out on the streets. And if more than 2 people were in the room you were kicked out
Last time I checked, if you run it around, you could have a person. Come over as long as they were not staying the night. Very misleading have stayed in Uber 10 places and have never not known about a deposit very unhappy with the motel and the booking company who did not care That my money was took and could not even check-in.And for not only one reason , but two
Family
4/10
Poor
05 Mar 2026
Ralph
The staff was not responsive. They charged a deposit on the TV remote control. The room was dirty.
Partner
10/10
Exceptional
05 Mar 2026
Gary
Yes
Self
10/10
Exceptional
11 Feb 2026
Amanda
We never got our deposit back
Partner
10/10
Exceptional
25 Dec 2025
Christine
The staff were very friendly, helpful, and welcoming.
Self
10/10
Exceptional
02 Dec 2025
Keith
Nicely renovated old style motel. Hot shower, comfortable bed, fresh hot coffee in the morning and a room rate at the lower end of the range is exactly what I’m looking for in an overnight stop along the expressway.
Self
10/10
Exceptional
20 Nov 2025
Wachel D
Love the upgrade to the room I booked! Nice!
Leisure Partner
4/10
Poor
17 Nov 2025
Kimberly
There was no dresser, table or chair in the room. Just a bed with large mirrors at both ends and no secondary lock/latch on the door. Also, bed only had fitted sheet and bedspread, no top sheet. My wife was displeased and will find different lodging on her travels.
Business Self
6/10
Pleasant
29 Oct 2025
Otis
Yes
4/10
Poor
12 Oct 2025
Kerry
Rude
Leisure Partner
2/10
Poor
07 Sep 2025
Lisa

STAY AWAY FROM HERE!

We asked to check in a little bit earlier- 30 minutes. Was told no- it has to be cleaned. In fact the check in time is NOT 2pm- it is 3pm. No- I read it carefully.. sorry but they are wrong. Plus- we need a $100 deposit. Plus a $12 check in fee above and beyond whatever you paid. Then when we check in at 3pm- creating problems with our plans and get to the room. It was clean- but no dresser, nor table, nor a chair to sit our bags down on. 1 small nightstand- not 1 on each side of the bed but just 1 nightstand that had a phone on it. So our bags had to be put on the floor. I don’t know why they even accepted Hotels.com guests because they had a big note on the window in the office saying not to book a room through places like Hotel.com and others because they don’t pay the hotel enough. Book through them- I would not have found them if not for this app.. trust me we won’t even go to that town again!!

Partner
2/10
Poor
07 Sep 2025
Daniel
It was a rat hole hotel.
Business
2/10
Poor
29 Aug 2025
Selah
Please stay away. Expedia ought to do the right thing and take them off the website
Business_and_leisure Family_with_children
6/10
Pleasant
22 Jul 2025
Vladimyr
Overall this place is fair. I would advise changing to a new bed cover, and changing the dining chair.
Business_and_leisure Self
4/10
Poor
20 Jul 2025
Tonya
Nothing but a bed n it was dirty made them change it just dirty
Leisure Friends
2/10
Poor
14 Jul 2025
Charity
So stinky, the beddings have hair from the previous occupants, the pillow smells mold, I have to buy beddings and a pillow from Walmart. The room carpets smell like mold, urine, spit, and cigarette butts. I have to buy a candle to eliminate the smell. I wasn't able to sleep because of the room's smell. I was charged an extra $100 for a supposed \"deposit,\" an expensive deposit compared to Hilton in Michigan. I suppose they worried about their old furniture and TV remote getting stolen. It's disgusting.
4/10
Poor
14 Jul 2025
Clinton
No shampoo, hairblower, microwave, closet. We had to ask for refrigerator. Wobbly toilet seat. Hot and cold handles opposite, so took cold shower. Cricket on wall and beetle bug in bed. Non-smoking room that smelled like smoke. Ask for a remodeled room...we hear they are very nice!
Leisure Partner
6/10
Pleasant
14 Jul 2025
Verified traveler

Basic Stay

The place is conveniently located near the east of St. Louis. The staff attends to our needs. However, I was surprised that there was an added service fee of USD 30 that was added to the fee that was to be paid onsite. The cleanliness of the bathroom can be improved. i just also hope that the inn could also add an electric water kettle. But overall, it provides the basic services.
Friends_and_family Family
2/10
Poor
13 Jul 2025
Vitaliy
I don’t recommend that people book this motel. This is not a motel it is a shed and the floor was dirty. I booked for two nights but had to leave after one nigh
2/10
Poor
10 Jul 2025
Charea
Very dirty room. Asked for a cleaner room and was denied. Unable to cancel remaining days stay as I would of been charged for it. Horrible experience would NOT recommend this place. Customer service was trash.
Leisure Self
2/10
Poor
08 Jul 2025
Kris

Would've slept in car instead.

Mirrors had stains, comforter had lots of damage, front desk was very nice, but didn't feel safe in my stay. Would rather have slept in a car.
4/10
Poor
01 Jul 2025
Duane

Stay away.

This place is so old I rather of stayed in my car. No place to put luggage on, no dressers, floor was damp and bathroom floor wet, no towels, no wifi had to go back to office to get password no place really to eat around there. Room was supposed to be nonsmoking, yet you walk in, and it smelled. Bed cover had burn marks in it and it was a king size bed. They handled you the remote and then you have to return it when you check out. Room next to mine was smoking and so when you put the light on in the bathroom which the fan goes on it draws the smell from the room next door. It stunk. Even my service dog didn't want to stay there. Refused to eat. I do have to say the guy up front was very polite and helpful but they need to learn what they can and cannot ask about a service dog.
Self
4/10
Poor
22 Jun 2025
Kristie
Front desk was nice but the rooms floors was nasty very dirty overall wasn’t to bad
Friends_and_family Family
8/10
Excellent
22 Jun 2025
Rebecca
Clean rooms, nice people. Basic room and comfortable. Price was super reasonable!
Leisure Partner
10/10
Exceptional
19 Jun 2025
Dorian
Pretty smooth process, wasn’t aware of the deposit, but I got it right back, I believe you can get hourly rates, so that’s pretty cool. Would stay again
Leisure Self
6/10
Pleasant
16 Jun 2025
Robert
Didn’t need anything fancy. Going to the races nearby. Room was clean. Appeared to be freshly painted and bathroom appeared to be recently updated with new tile, tub and fixtures. Not many channels on tv. Didn’t really matter to me. Tile on floor not grouted to surface so gaps between tile had dirt in them. Need bigger waste basket. Would probably stay there again for next years race.
Self
4/10
Poor
16 Jun 2025
Mackenzie
Bugs found in room, ceiling falling apart, and extremely stained carpet. Did the job for a safe place to sleep other & a place for our car.
Partner
2/10
Poor
10 Jun 2025
Asia

W.T.F

This was quite literally the most disgusting and terrifying experience I’ve ever had in a hotel. Starting off after being on a road trip in the storm for hours, finally get to the hotel which the main entrance is covered by caution tape. Got the hotel key, went to the room where the “cleaning person” was actively mopping our room with the most disgusting water. Might I add the “cleaning cart” was a stolen save a lot shopping cart with a mop and a vacuum inside it. The room had “sealed evidence” tape on the front door. Was never told it was a smokers room. Bed had ORANGE stains all over it. We decided to check out after 10 minutes of being there and suffer the 5 hour car ride back home. Although this was the funniest and most interesting part of the trip, would’ve liked to had a chance to relax at any point. Waste of money and literally wouldn’t even recommend this place to a homeless person.
Friends_and_family Friends
2/10
Poor
29 May 2025
Christian
WORST room I’ve ever stayed at. Extremely dirty & blood stained carpets. If I could give zero stars I would. Not to mention a $100 deposit for that mess of a room. Do NOT stay here ever, save your money! Disgusting the owners should be ashamed of this place. It needs to be shut down.
Leisure Friends
10/10
Exceptional
14 May 2025
Ella

Off the beaten path

Great fine. Newly refurbished room. Very nice room! Update room. Very helpful and nice staff
Friends_and_family Family
10/10
Exceptional
11 May 2025
Verified traveler

A great stay

Great stay no complaints they delivered everything we needed with speed and courtesy
Friends_and_family Family
2/10
Poor
22 Apr 2025
Nichole
The staff was rude
Business Partner
8/10
Excellent
02 Jan 2025
Cris

Good for the price

I booked the room because I needed an inexpensive room for one night in the St. Louis area. It was the least expensive hotel in the area. The room was clean and the bed was comfortable. The clerks were friendly and efficient.
Friends_and_family Family
4/10
Poor
16 Dec 2024
Catherine
Cameras everywhere so it is safe but the mirrors and “corn” channels tell another story about this motel….
Business Partner
2/10
Poor
08 Dec 2024
Tiffany
Toilet didn't work, no fridge or microwave, and no hot water to shower. Never again
Leisure Partner
10/10
Exceptional
26 Nov 2024
Angela
Very nice local business with nice people. Convenient location to stop and sleep.
Self
8/10
Excellent
07 Nov 2024
John

Decent Place.

Needed a last minute room and Relax Inn was convenient and affordable.
Self
2/10
Poor
22 Sep 2024
Thomas
Worse place ever
2/10
Poor
14 Sep 2024
Verified traveler
Musty smelling room
Mold in the bathtub
And I am pretty sure they have bed bugs

Stayed there for one might after missing a flight. Woke up with a cluster of bug bites on my arm.
10/10
Exceptional
11 Sep 2024
Verified traveler
I choose to book at this hotel again. The staff was kind, room was clean, room service was offered and my stay was peaceful.
Self
10/10
Exceptional
09 Sep 2024
Joshua
Peaceful
Leisure Self
10/10
Exceptional
02 Sep 2024
seid
Good
2/10
Poor
22 Aug 2024
Amber
Absolutely do not recommend booking here. First off, hotel is in a terrible location. Secondly we got to the hotel later because we were driving 8 hours to get there. Front desk would not allow us to check in stating “our reservation has expired” despite us being in the check in window stated on the Travelocity information. Hotel would not refund us either stating it was a non refundable booking. Luckily I had booked travel insurance so I’m trying to get the money back that way. Overall I’m disgusted with this property and would not recommend anyone ever to book here. You’re way better off staying at the Hampton. It’s close in price in a better location and the staff are way nicer. Oh and they’ll actually let you check in.
Leisure Partner
6/10
Pleasant
21 Aug 2024
Val

Not the best accommodation

The first room we were offered was very dirty, dirty bedspread on the bed and no top sheet, no towels. The room we stayed in was better, bed linen was clean, but bedspread dirty and very dirty carpet. Took ages to get checked in and when we checked out we had to wait for someone to go and check our room before we could get our deposit back.
Partner
6/10
Pleasant
19 Aug 2024
David

Cheap for a reason

Property is in an area less desirable but convenient to busch stadium. Dont expect much from the room very basic.
Partner
8/10
Excellent
19 Aug 2024
james
The floor was dirty sugest mopping it each day
Partner
8/10
Excellent
09 Aug 2024
Tiaan
Great for a place to rest your head after a long day of travel.
Leisure Friends
10/10
Exceptional
08 Aug 2024
Jamie
It was quite
2/10
Poor
08 Aug 2024
Nona
I was overcharged and then my deposit wasn't refunded. When asking to speak with a manager was told he's unavailable on weekends. I called several times with my bank 3 way about my deposit and she refused to answer after my first call. There was no refrigerator,floors were horribly stained.
Business_and_leisure Family
2/10
Poor
05 Aug 2024
Jennifer
Rude staff
2/10
Poor
30 Jul 2024
Ezequiel
This hotel made me rethink my bottom line when it comes to places I stay. They give you the tv remote when you check in and the tv barely plays and it’s mounted high on the wall with no stand or anything so you can’t connect anything to it. The shower was way too hot I could barely stand the lowest setting. Really inconvenient location too
6/10
Pleasant
23 Jul 2024
Arnab
Bathroom door was not locking.
There should be a not skid bathtub sticker
Otherwise there might be an accident!
I was almost getting slipped in bathtub 😢😢
10/10
Exceptional
21 Jul 2024
Brian
All of the staff were very friendly, the property was always clean, it was very quiet and parking was never a problem.
Leisure Family_with_children
6/10
Pleasant
21 Jul 2024
Kayla
It was a really small room. It was a great for just to stay one night and the beds were not comfortable
8/10
Excellent
16 Jul 2024
Chris

In transition.

Old Route 66 place in a run down neighborhood, but rooms have been updated nicely. With the budget. No matter how you make your reservation, even paid in full, they will request a $100 cash or credit card deposit - big problem for travelers on a budget - and the deposit return doesn’t credit for a day or more. Junky check in office. Draws a lot of transients, but I can see they have spent the money to upgrade the rooms nicely.
Business Self
2/10
Poor
15 Jul 2024
Abdul
It's a very scary place to stay. I suggest don't stay for free either. Hotel is very dirty, lots of mosquitos around of hotel and in the rooms as well.. Very rude staff and not cooperative. Unnecessary extra charges. Check in and out is very hard. Hotel pictures showing nice in the websites but in the reality total opposite. $100 deposit for this dirty hotel. This place is garbage.
Leisure Family_with_children
2/10
Poor
12 Jul 2024
Jamie

It was a King room.

Mold in the bathroom and the room wasn’t clean at all. Along with a super uncomfortable bed. The room was a king size bed room.
Self
2/10
Poor
12 Jul 2024
Jamie

Don not stay here!

Mold in the bathroom and the room wasn’t clean at all. Along with a super uncomfortable bed.
Self
10/10
Exceptional
12 Jul 2024
Katrina
Amazing service.
2/10
Poor
30 Jun 2024
Kathryn

No communication

We booked this room through Hotels.com, and then the management allowed a location construction crew extend their stay and bumped our reservation. No one contacted us, and we drove all the way there late in the evening only to find out we had nowhere to stay. VERY poor service.
Friends_and_family Family
8/10
Excellent
16 Jun 2024
Gary
Great place to stay on a budget. Staff are super helpful. Hard to beat for the price.
Leisure Partner
10/10
Exceptional
02 Jun 2024
Chad

Scotty Rules

Scotty was incredible. He had a great attitude and was incredibly helpful. He really made the stay outstanding.
Business
6/10
Pleasant
21 May 2024
Ruth

Not a Royal Relaxing Inn

For the money, we didn't expect much. The room was dark and dreary, water stains all over the carpet. The only positive thing I can say is that the bedding was clean, and the bed was comfortable. However, we are wondering why this room was even offered to us as we were not able to take a shower because the on/off knob was missing. All there was, was the metal stump that a person/plumber would attach the knob to. In addition, the shower/tub was heavily chipped/rusting. The shower curtain only had 5 rings out of a standard 12. This is a cheap $3.00 improvement to have 12 rings. The shower curtain itself was pretty gross - dried up plastic. Unfortunately I have deleted the pictures I took. The reason I took pictures in the first place was that we did not want to have to pay for the items that were broken or missing, which include the shower on/off knob! And to add to this, we had to pay a damage deposit of $100 for a place that didn't have much more to damage. Sad. When we checked in, it kind of looked like a convenience store in a high crime area with plexiglass between the employee and the guest, where they handed the tv remote to us under the glass. Perhaps this is in a high crime area, but honestly, it did look pretty nice outside. It was pretty shocking to see the interior of this place. This is the first place we ever stayed where we left as soon as we could, hours before checkout time. We were there for the eclipse. Comfort Inn was less expensive, and a lot nicer!
Partner
2/10
Poor
11 May 2024
Verified traveler
It smells worst when you have entered the room and there was so much noise from outside and from other rooms that disturbed me alot.No table has been provided to me in the room,worst smell in the room, Bed was not clean enough
Self
8/10
Excellent
28 Apr 2024
Ken
Simple rooms for fair price. Thank you
Business Pet
2/10
Poor
14 Apr 2024
Jonathan
Aweful people
2/10
Poor
12 Apr 2024
Verified traveler
Terrible experience. No mention of a deposit and couldn’t have anyone over (never had this experience)
Self
8/10
Excellent
31 Mar 2024
Kevin
Good rate and Safty
Business Self

Location & surroundings

Royal Relax Inn Fairmont City
5280 Collinsville Road, East St. Louis, United States

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Royal Relax Inn Fairmont City

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