Trailway Motel

8/10

Excellent

02 Jul 2026

Jeniffer

Todo bien

Self

2/10

Poor

30 Jun 2026

James

Everything

4/10

Poor

26 May 2026

Bill

This motel was dirty, dingy and decrepit. Avoid at all costs.

Self

8/10

Excellent

09 May 2026

Todd

Bed bugs

6/10

Pleasant

26 Mar 2026

Jerry

I was there for one night

Partner

6/10

Pleasant

22 Nov 2025

Lynn

The hotel is dingy. Makeshift. Noisy at times. It’s as clean as it could be given its condition. However, the employees were very nice and did their best to be accommodating.

Business

2/10

Poor

13 Jul 2025

Stephen

NO PETS AND A DUMP!!!

I called ahead of time and was told \"yes we accept pets\" When we got there we were told \"no pets\" and they were very rued. I couldn't be refunded because I booked through Hotels. We had to find a different hotel to stay at.

Partner

2/10

Poor

14 Jun 2025

Maria

No clean towels bought, they sat outside my room and listened to my conversation. I will sue for the night i didnt get when i booked online.they would not answer the phone so i could cancel the first night..there were huge holes in screened windows.$75 was a travesty for the bad stay we had.i am reporting then to better business bureau

Friends_and_family Family

8/10

Excellent

24 Dec 2024

Cari

Was okay

Self

2/10

Poor

24 Oct 2024

Hanna

Honestly don’t understand how they are still open. Very very rude staff. Beyond unorganized and beyond dirty

Leisure Partner

8/10

Excellent

22 Oct 2024

Keota

The lady at the front desk was very rude when I extended my stay for more days.

Business_and_leisure Self

2/10

Poor

22 Jul 2024

Steven

DON’T STAY HERE!

Our worst experience ever. We were accosted at our car, and accused of sneaking our dog in. We did not-we paid the $15 “extra guest charge” which the desk clerk told us was the pet fee. She left and came back, accusing us again.
Room smelled terrible. Desk clerk was very nice, but she can’t save the whole stay.
We’re very disappointed, and definitely will NOT stay again.

Partner

8/10

Excellent

19 Jul 2024

Chris

A very basic stay

A very basic stay. At the bottom of the pricing tier. Close to dining.

Business Self

10/10

Exceptional

15 Jul 2024

Kayla

Good

Business_and_leisure Self

8/10

Excellent

29 Jun 2024

Patrick

Good location right next to Chuck Wagon

Business_and_leisure Family

2/10

Poor

12 Apr 2024

Marino

Pillows smelled like bodily fluids.
Leaking toilet.
Rude staff.

Leisure Friends

2/10

Poor

02 Aug 2023

Jessica

The workers are so rude its crazy the walls were black, sheets had burn holes and smelt like stank bugs... id never ever go back unkess i was desperate worse hotel ive ever been to. Yuck!

Business_and_leisure Partner

10/10

Exceptional

29 Jul 2023

Jessica

Everything

Partner

2/10

Poor

21 May 2023

Carmen

The only thing good was the bed

8/10

Excellent

07 May 2023

David

The property was fair

4/10

Poor

11 Mar 2023

Verified traveler

Don't trust hotel.com reviews

Per the hotel.com mostly 3 star reviews we thought this would be an ok stop for one night. You could tell they have been making improvements but the bathroom was dirtier than a gas station public restroom. Also we woke up to a leaking bathroom ceiling and no one in the office to tell about it.
If you look up reviews not on hotels.com it gave a more accurate picture of the hotel. Mostly 1star.

Partner

2/10

Poor

10 Feb 2023

Sara

Building should be condemed

The room was dirty. Water was leaving through the roof no one one wanted to fix it or give us a different room. black mold every where.

Friends_and_family Family

4/10

Poor

06 Feb 2023

Mendo

Trailway has a microwave for the entire property outside downstairs next to the dryer, washer is inside next to ice machine, there was a big crack in the shower wall, they still use keys for the door with a chain lock, their are dead bolts but the bolt is missing. Saturday night some one blared rap with heavy bass until midnight. There are a lot of long term residents.

Leisure

4/10

Poor

17 Sep 2022

David

Filthy

2/10

Poor

05 Sep 2022

Sabrina

Nasty nasty nasty

Worst experience of my life! Broken toilet seat broken light switches tv didnt work trash under bed it looked like a landfill toilet didnt flush right shower didnt work u either had scalding water or ice cold no in between nasty looked like it hadnt been cleaned since the early 80's sheets had hair on them and not mine stained towels pillows so flat the even double over they were useless rude front desk person i mean at what business do u yell what do u want to a paying customer. If i hadnt already paid for the room beforehand i would have found other lodging i slept n the car it was so disgusting

Partner

8/10

Excellent

11 Aug 2022

Patty

It's was very good for me and convenience

Business

8/10

Excellent

05 Jun 2022

Ruth

Older motel clean and manager was exceptional..

Leisure Partner

4/10

Poor

15 May 2022

Caleb

Staff acted like my presence was unwanted and inconvenient. Waited in the lobby to check-in for almost 10 minutes and had to call the place to finally get someone to come help me. Staff kept arguing with each other about my reservation and other personal matters. Light in the bathroom kept flickering out and the TV didn't work (not that we were given a remote to use it with anyways).

Leisure Family

6/10

Pleasant

13 May 2022

Michael

I’ll never stay here again.

The place is a dump. The tv didn’t work. There was no hot water in the shower. One of the electrical sockets didn’t work. It was noisy all night long. I’m pretty sure there were drugs deals and prostitution going on.

Business

2/10

Poor

22 Mar 2022

Alexander

Trailway

Just kind of not welcoming there was a roach on my shower curtain and the manager wasnt very friendly

Self

2/10

Poor

17 Oct 2021

Patty

A feeling of being very unsafe

This place is so disgusting. I don’t know how it got such great reviews on various websites. Don’t believe them. My room stunk to high heaven the minute I walked in. That stench absorbed into all my clothes. The Indian man behind the counter was a very nasty man. When I checked in the clothing rack had not one hanger on it. I had to beg him to give me hangers and he looked at me as though I was going to walk off with them when I leave. I had to hear his lecture about theft.
For many reasons I didn’t stay past the first night. When he went to give me a refund slip for the unused days, it was really for someone else’s credit card. I didn’t realize it at the time. I was totally ripped off for almost $100. Shortly there after, it was under investigation by Expedia and they come to a resolution but it wasn’t to my complete satisfaction. I had threatened to call the police.

Oh, don’t even think about asking this man to wear a mask if he has to come in your room to to fix something. He refuses to wear a mask, PERIOD. There were three windows in the room and all three had exposure to the outside. Peek a boo, we see you!! No privacy.

Self

10/10

Exceptional

10 Oct 2021

Patricia

Great clean, quiet and friendly place

The people here were great...the room was so comfortable and clean. This is a budget motel, but to me a great one. It would be my go to place to stay if in Fairview Heights again. Close to everything I needed. Thank you Trailway Motel...

Business

10/10

Exceptional

01 Oct 2021

David

Very clean

Leisure Family

2/10

Poor

19 Jul 2021

Verified traveler

Customer setvice was horrible. And place was so nasty they had roaches in one room i saw

Leisure Family

2/10

Poor

21 Jun 2021

Eric

Bed bugs

A couple of days after staying here i was covered in bed bug bites. Avoid this place.

2/10

Poor

30 May 2021

Verified traveler

I had bites in the morning on my legs, and outlets looked like fire hazards, door lock was broken, the sheets was not changed. they did not wash sheets and dont have proper machines to clean laundry. even ice maker was broken. they did not keep their word on a agreement also. Staff was never around. For $10.00 more i stayed at the days inn with beautiful bed and everything in the room, and everything was clean, always staff to help you.at days inn. DONT GO TO TRAILWAYS, DISCUSTING PLACE, FIRE HAZARD , NOT EVEN A ONE STAR HOTEL, ZERO STAR, THEY HAVE BUGS, HEALTH DEPARTMENT AND CODE ENFORCMENT SHOULD GO THERE.

Leisure Self

2/10

Poor

23 May 2021

Verified traveler

Bedbugs

Bedbugs. I wanted to be ok with a low rate for a simple night’s stay, even if the room wasn’t great, but red itchy bumps on arms legs and body las me to say stay away if you can.

Self

2/10

Poor

09 May 2021

James

Words don't do this place justice

Not sure where to begin.
First the bad:
1. No deadbolt, only a chain on door.
2. Vintage design with cosmetic makeover.
3. Little more than refuge from the weather.
4. Had to stack furniture in line to block door while I tried to sleep.
5. Constant commotion in parking lot & foot traffic outside door.
6. Sketchy neighborhood.
The good:
1. Manager on duty was a really nice lady
2. Price
3. Decent TV
4. Directly across road from convenience store & bus stop.
5. Good shower
You would never knowingly choose this place.

Self

2/10

Poor

25 Apr 2021

Verified traveler

The lock to the room was broken and i was in fear

Friends_and_family Family

2/10

Poor

10 Apr 2021

Logan

Horrible staff

Business

8/10

Excellent

08 Apr 2021

Rossana c

Quited I liked that .

Self

4/10

Poor

30 Mar 2021

Henry

Get what you pay for I guess.

Bed was horrible. Not comfortable. Room smelled like smoke. Floor was dirty. Bathroom had cracks in the wall. It was in close proximity to my mom and brother. Thats about it.

Friends_and_family Family

10/10

Exceptional

21 Mar 2021

Michelle

The weather was beautiful outside and I was able to have the door open and the fresh air come in and it was nice to be able to look out the door from my room and feel he nice brreazr that came in while I watched tv

Friends_and_family Friends

4/10

Poor

16 Mar 2021

Verified traveler

For the price paid, the property was not worth it. The linens seem to not have been replaced more than 15 to 20 years. $54.00 you can get a better place to rest your long journey. The property is family-owned and operated by family. So, expect attitudes before checking in.

8/10

Excellent

15 Mar 2021

Verified traveler

Simple place to stay at a good price

Self

6/10

Pleasant

10 Mar 2021

Curtis

Pleasant Surprise.

Very surprising pleasant stay. Older motel by a busy highway. Keys instead of key cards, Lobby definitely needs updated. Rooms are old but comfy.

Business

8/10

Excellent

13 Feb 2021

Evan

Comfy bed, sketchy room.

The bed was comfortable and clean. The room... not so much. The walls were stained and there was a lizard living in the bathroom. As long as you stay in the bed it’s not bad for the money anyway.

Partner

10/10

Exceptional

31 Dec 2020

Jessica

Enjoyed my stay

Great value for the price. Rooms are big and clean. There is free wi-fi and it is in a good location right on the bus line and 2 gas stations across the street.

Self

10/10

Exceptional

18 Nov 2020

Verified traveler

Great place

Self

2/10

Poor

23 Oct 2020

Daniel

Don’t stay here. Don’t stop here. RUN!!!

I checked into what should have been called the ‘No Tell Motel’. Prostitution rampant out front, a room that was FILTHY with a stench that can only compare to something at a zoo

Self