Name: Extended Stay America St Louis O Fallon Il
Address: 154 Regency Park, O'fallon, 62269, US

6/10

Pleasant

03 Aug 2026

ronald

The place needed a good scrubbing and maybe security to deal with some of the long time residents

8/10

Excellent

03 Aug 2026

Annie

The price rate the workers was very helpful and friendly I always stay there now because it’s more convenient than staying in a hotel

2/10

Poor

01 Aug 2026

Christine

We arrived late, after 11PM, and the front desk clerk couldn’t find our reservation. After providing our confirmation number, she finally found the reservation and checked us in. The room was very basic, the bed was extremely uncomfortable (my husband and I woke up numerous times throughout the night) and the bathroom was not clean. The sink area was dirty and stained and the shower looked like it wasn’t cleaned at all. There were no towels or hand soap provided. I will never stay at this hotel again. Definitely not worth the $120 we paid.

4/10

Poor

01 Aug 2026

Manuelin

No have wife

2/10

Poor

27 Jul 2026

Richard

Toilet not cleaned. Front desk worker didn’t want to clean it. Blamed housekeeping. No toilet paper.

2/10

Poor

26 Jul 2026

Jessie

Arrived at 10pm and had to call for someone to check me in. The phone didn’t work well so it took approx 30 min to get ahold of someone. When the attended finally arrived she was extremely kind and helpful. The room was not clean, there was food and other debris on the floor. The water in the bathroom was leaking constantly. The chairs in the room were dusty and had not been cleaned in some time. Overall the price of the room v the amenities offered and the state of the place was in disparity. I would definitely not stay here again.

2/10

Poor

19 Jul 2026

Sarah

This falls under the saying \"You get what you pay for.\" I was sending my wife out to visit grandbabies and instead of booking the Drury again, I went with this place that was $98 a night. I woke up to a message from my wife saying, \"This is the second worst hotel room that I have stayed in my entire life.\"

She arrived just before 2 am due to flight delays and was put in a dirty room that smelled like cigarettes. I messaged the hotel and Emily quickly moved my wife to a new room stating that the room she was put in wasn't even an in-service room. Probably why the floor was dirty along with the towels in the bathroom. They offered to refund the first night and did.

I should have moved her at that point, but didn't after she said that the new room was better. However, as she found out, it was still very dirty after she bought wipes from Walgreens to wipe down things. Said some of the wipes looked black afterwards.

In addition to that, she said that there usually wasn't someone at the front desk and there were bars around the front desk. As a 5-foot tall, little blonde, she just didn't feel safe here. She liked the staff but wishes that the owners would put more time and effort into cleaning up the place and making it feel safe and comfortable.

Self

10/10

Exceptional

29 Jun 2026

Suzanne

I have stayed at so many hotels and cannot remember a time when the staff was more helpful. I arrived with two specific issues and was greeted with a smile and \"how can I help?\" attitude, solving both issues effortlessly. It's exactly what you hope to encounter when dealing with customer service and almost never do. The property itself was clean and comfortable but what set it apart was my first encounter at the desk. Cannot recommend it enough.

Friends_and_family Friends

4/10

Poor

07 Jun 2026

Dan

The freezer in our room was disgusting.

Family

4/10

Poor

04 Jun 2026

Terese

The bright spot of the hotel was the desk clerk who checked us in. She was so cheerful and nice.
The bathroom was not clean. The base of the toilet was covered in urine. The tub was rusty and dirt was embedded in the tub’s bottom. The wash cloth was like sandpaper and the 2 towels were miniature size.

8/10

Excellent

24 May 2026

Sheila

Stayed a month after moving out of rental and into new home.
Good sized room with king-sized bed, 2 desks/tables, 2 office chairs, and recliner.
Our 3 cats were comfortable.
No problems!

Pet

4/10

Poor

24 May 2026

Alden

The room just wasn’t properly cleaned. Hair on beds, dirty bathrooms. It was a really unfortunate experience.

Friends_and_family Family

8/10

Excellent

03 May 2026

Leon

Kitchen was nice addition

Self

2/10

Poor

03 May 2026

Andreia

Nothing is the same
No breakfast bar
Rooms are falling apart

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Annie

Everything Things was just fine I would recommend this place for anyone from out of town to stay. It’s very nice clean, cozy, comfortable, pleasant atmosphere and very quiet. My stay here both times been very nice. The staff very kind pleasant and on my next day this will be the place I
Will stay at

10/10

Exceptional

20 Apr 2026

Annie

Everything was good I would recommend that people stay here than in some of those hotels my stay was very pleasant the place was always very quiet and kept very clean

Self

10/10

Exceptional

19 Apr 2026

Jana

We got a room on the main floor that had a weird smell. In addition, the countertop and cabinets had some sharp corners from previous wear and tear. The front desk staff immediately changed our room to one upstairs, and it was great. The front desk staff was very very friendly!

Family_with_children

6/10

Pleasant

19 Apr 2026

Robert

Kitchen was not equipped but we did not need it. Just stayed one night. Room was very dated. Overall property run down. Grounds are dirty with trash everywhere. Room was not very clean. Toothpaste from previous occupants on the counter.

Partner

8/10

Excellent

09 Mar 2026

Annie

It’s a very nice place to stay if you going to be there for a while and much more reasonable than paying to stay in hotels .

Friends

4/10

Poor

09 Mar 2026

Bar'Sheka

The room wasn't clean e walked in and the bed was made. No toiletries. Had to get towels before they closed. The underside of the sink was nasty. There was no house cleaning. The elevatewaterd smelled and no one had cleaned the floors. There were stains on the carpet and the walls. The carpet in the room was very dirty and have multiple stains throughout the floor.

Friends_and_family Family

4/10

Poor

08 Mar 2026

Theodora

There was no shampoo, shower gel, coffee maker, toaster, dishes, pot and pans, hair dryer, flatware, or any of the normal items one usually has in a motel. In an extended stay place one would expect these things. Further, the bed was way too hard and uncomfortable. Woke up with a horrible backache both days. This is partly my fault for not reading the description well enough. I have traveled a lot and have never seen a place with absolutely NO amenities. There weren't even hand towels! Two large towels and two wash cloths were all that was there. All in all it was a pretty miserable experience. Glad it was only two nights.

Partner

8/10

Excellent

08 Mar 2026

Cassidy

Checkin was great! The staff was so nice and it was very quick to get settled. My room seemed like it hadn’t been deep cleaned in a while, makeup spilled on the bathroom counter, toothpaste spatter on the mirror, and hair in the shower. The shower sadly wouldn’t get above lukewarm temperature. I didn’t feel comfortable sitting anywhere except the bed due to stains, the corner chair had a thick layer of dust :(
I did sleep really well though, it was quiet and the bed seemed to have clean sheets.

Self

10/10

Exceptional

08 Mar 2026

Tiffany

Very friendly

Self

10/10

Exceptional

12 Feb 2026

Tiffany

Very courteous with everything

10/10

Exceptional

24 Jan 2026

Diane

This was my extension and it was just as good as the first night. Quiet and i slept like a rock!

10/10

Exceptional

23 Jan 2026

Diane

Efficient check in. Clean and quiet. The general manager was so helpful in booking me for the following two days when I needed to stay 2 more days. Thank you!

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Amber

There were no dishes for cooking.
AC worked fine.
Dana at the front desk was so kind and accommodating.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Jo

It was quiet and adequate for the one night we needed. However, for guests needing a longer stay, the kitchen was not equipped, there was a bare minimum of towels and no tissues.

Leisure Family

6/10

Pleasant

10 Nov 2025

Tracy

Not the best place for overall stay. Kitchenette was outdated, rusty sink and hotplate. No counterspace in bathroom, only a couple towels. If you have allergies avoid this place! They spray air freshener in the halls down at you from above. Scented sheets and towels no good. Bed was comfortable and was quiet. This is a budget stay.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Michael

Dana was super helpful and polite ! She did a great at making me feel very welcomed and appreciated

Leisure Self

10/10

Exceptional

07 Nov 2025

Gordon

Yes

10/10

Exceptional

03 Nov 2025

Charles

Staff was very polite and courteous and always available when needed. Room was very comfortable which is why I chose to stay and extra day. I would choose to stay again.

Self

6/10

Pleasant

03 Nov 2025

Dylan

The rooms are a decent size and so is the price. They do have a bug situation that needs to be addressed though.

Business

8/10

Excellent

28 Oct 2025

Rebecca

Front desk clerk - she was great!

6/10

Pleasant

25 Oct 2025

Roger

Not a long term place for eating in.

St check in requested a room not facing Highway 64. Told rooms are already assigned and cannot change. Whole lobby and hallway smelled of Marijuana. We thought being a longterm stay there would be utensils for eating and cooking. Even the advertisement on the hotels televisions state a complete kitchen like you have at home and shows beautiful dishes. Wrong nothing provided only one bath soap on the tub. We brought lots of things to prepare for meals from home. Had to purchase cooking pans and plates, eating utensils and a toaster.

Partner

4/10

Poor

21 Oct 2025

Marshall

The kitchen had no utensils, pans or silverware. Not even plastic silverware or paper plate. Phone didn't work and was nrver fixed. No remote for the TV. Got a remote by going to the front desk. Didn't work. Controls on the side ofbthe TV were sticky and filthy.

Self

8/10

Excellent

19 Oct 2025

Patricia

we just stayed one night but there was no dishes, silverware or cooking items in kitchen.
No hand towels in bathroom either.

Business_and_leisure Partner

2/10

Poor

18 Oct 2025

John

Rooms are dirty. We were charged a third time for our stay.

Leisure

2/10

Poor

17 Oct 2025

Jennifer

Smelled like pot/cigarettes as soon as we walked in. Too tired to look for another place. Lobby was dirty, elevator was filthy, carpets were dirty but smelled of strong bleach.

Leisure Family

10/10

Exceptional

17 Oct 2025

Martha

Nothing fancy but clean and friendly

Staff friendly and informative and helpful

Clean. Some things dated, but in okay condition

Partner

8/10

Excellent

16 Oct 2025

Jeff

Needs some updating

Leisure Partner

6/10

Pleasant

14 Oct 2025

Gary

OTHER THEN THE FIRE ALARM GOING OFF AT 2AM AND HAVING LEAVE OUR ROOM FOR THE PARKING LOT FOR 45MINUTES.

2/10

Poor

28 Sep 2025

Daryl

There was almost nothing in the room, the staff was almost non existent, there were only 2 towels and wash cloths in the room for a 3 night stay, and they wanted you to pay for replacements. There were no plates, glasses, pots or pans, they wanted you to buy them from them. the room had a weird odor. Quality and service at this location is very poor.

Leisure Self

10/10

Exceptional

28 Sep 2025

Genevive

No problems

Leisure Friends

10/10

Exceptional

27 Sep 2025

Bonnie

The staff were great and the bed was comfortable. The room was clean. Would definitely stay here again when in the area. Thanks.

Leisure Family

6/10

Pleasant

24 Sep 2025

Barbara

A B- property at best

The room smelled (determined to be the A/C unit. You have to pay for internet. If you want clean towels, you have to pan an exchange fee. There is no way I would have booked this property had the website been accurate.

Self

10/10

Exceptional

19 Aug 2025

susan

No crime, no noise, no dirt

We had no complaints whatsoever. I didn't notice any dirt at all, we both slept very well and we didn't have any complaints about the staff. It was all normal, uneventful, peaceful. We would stay there again. It was only $90 with tax

Friends_and_family Family

4/10

Poor

29 Jul 2025

Margaret

Bed was fine….room fine ..just old needs updating

Friends_and_family Friends

6/10

Pleasant

24 Jul 2025

Carol

Great front desk staff but overall cleanliness wa.

The lady working at the front desk was very friendly and helpful. Check in was quick and easy. I was disappointed in the dirty conditions in the stairwell and the dirty smell. The hallway carpet definitely needed vacuuming. The carpet in our room was old, stained and very worn. The bathroom floor did not appear to be clean. After a wonderful check in experience, I just wish the level of cleanliness had been better.

Partner

10/10

Exceptional

21 Jul 2025

Toni

Was very satisfied with our overnight stay & staff very nice about checking us in at 11:55pm. Would suggest they have in room or offer a coffee pot & hair dryer. Stayed at 2 other Extended Stay Motels this year & they provided both, and also had paper towels & fully stocked kitchenette. (We don’t need this time since just overnight stay).

Leisure Partner

10/10

Exceptional

11 Jul 2025

James

Nice and clean

10/10

Exceptional

06 Jul 2025

Stephen

Hotel staff were friendly and informative. Stay was comfortable.

Business_and_leisure Self

8/10

Excellent

27 Jun 2025

Kay

I only stayed one night was only there long enough to sleep and get back on the road but there was left over food in the fridge and water was leaking in the tub

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Kalil

Good front desk service. Places not to far from the hotel to eat. Close to the highway.

Business

6/10

Pleasant

21 Jun 2025

paul

the hotel was fine. i have no real complaint. the staff was friendly. The room was fine. When pay for a average hotel room. Thats what you should expect. It was just a one night stay. I would stay there again. I think somes it up.

Self

2/10

Poor

19 Jun 2025

Nicole

I booked a room. Showed up with my reservation and they told me they had no room for me. I had a receipt and showed the feont desk worker. She said this is the 2nd time in 2 weeks Expedia has double booked a room, and they already gave it away. I left without a room and no refund. They told me to get a hold of Expedia for a refund, but Expedia cant seem to find my stay. I will never use Expedia again.

Business Pet

4/10

Poor

16 Jun 2025

Cynthia

Run down. Won’t stay there again

8/10

Excellent

15 Jun 2025

William

Good comfortable no frills place to stay. Our ac did not work the first night and the room was very stuffy. We were offered a move to queen room but declined. The ac was repaired the next day while we were out. Very nice employees at the front desk.

Partner

6/10

Pleasant

05 Jun 2025

Charles

Better than The Radisson that’s close by for sure.

Leisure Partner

8/10

Excellent

01 Jun 2025

thaddeus

Nice room close to everything.

Business

10/10

Exceptional

26 May 2025

Lisa

I like it I have everything I need for my stay

Leisure

2/10

Poor

30 Mar 2025

Amber

Horrible

The smell of this place was ingodly the receptionist basically yelled at us saying no smoking, I’ve never smoked get to room it looks like someone smoked on sink

Business

10/10

Exceptional

29 Mar 2025

Amanda

Easy Breezy

Easy to find, check in/out was a breeze, close to the airport. Wish the hallways were more lit. Overall, excellent stay for the price, will stay here again in the future.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Constance

Not as clean as id like

We found a gross dog tennis ball in our room and some kids toys on the floor , no one moves the chair to clean ??? The kitchen countertop was sticky.

Partner

2/10

Poor

20 Mar 2025

Jitendra

It was pathetic

6/10

Pleasant

12 Mar 2025

Renaldo

I parked right by my room 👍

4/10

Poor

20 Feb 2025

Verified traveler

First off, I called ahead to confirm late check ins which they do. When I got there to check in, the phone process of doing so a huge pain. The first guy tried telling me they marked me as no show which was not correct and after arguing with him for a couple minutes I just hang up. I had been driving 10hrs and it was 1am I was in no mood to be led on to be believe I know had no where to sleep. I picked the phone and tried again and got a real nice lady the promptly called the hotel and had them check me in.

First thing once in the room I used the restroom and the sink and shower were covered in black hair. To tired to fight it I just went to bed. As I went to get in bed I was greeted by the lovely yellow staind sheets. No energy to fight it I had to go to sleep and stop a truck stop for a shower. Will not be back.

No photo as I didn't know that was an option on these reviews.

Business

2/10

Poor

11 Jan 2025

Ashlee

Only good thing was STUPIDLY HOT water

Stained and dirty sink and tub in the bathroom, toilet immediately clogged.

Friends_and_family Family

10/10

Exceptional

07 Jan 2025

Allen

Staff was excellent friendly and helpful. Especially the management thanks for a great stay

10/10

Exceptional

06 Jan 2025

Christopher

Amazing suite! Amazing staff! Everyone I came in contact with was friendly, personable and accomodating! I'll be back!

Leisure Partner

10/10

Exceptional

03 Jan 2025

Tanikee

Love staying here

Leisure Partner

10/10

Exceptional

03 Jan 2025

Tina

Everything was exactly as described, I appreciated the affordable accommodations.

Friends_and_family Family

4/10

Poor

01 Jan 2025

Sarah

Poor cleanliness and older facility.

Leisure Family

4/10

Poor

09 Dec 2024

Jaquasha

Average . Had some problems with plumbing and the shower had a major leakage. However the room was clean and the front desk agent was spectacular!

Leisure Family_with_children

2/10

Poor

08 Dec 2024

Helen

Young person at the front desk was not very well trained in customer service at all! Everything in the room was totally outdated and wreaked of a bad mold smell, the tv was the only modern amenity in the room. The toilet quit flushing after first use, the water pressure to refill tank stopped, I actually had to remove the tank cover, lift and release the float to restart water refill, when I reported the problem at the front desk I was offered a plunger and told there was no plumber available.There was hard dried water lime adhesed all around the sink faucet handles, same issues with bathtub shower handle and shower head, GFI outlets were outdated and installed upside down. We were told there was no room cleaning service, if we needed clean towels we had to bring the dirty towels and washcloths downstairs to the front desk for clean towels, there were only 2 in the bathroom. Carpet and room office area for personal laptop use was terrible, chairs had some white sticky substance stains on them, sticky desks. The rooms' AC unit control didn't work it stayed on one temp and was very noisy through the night. We were offer to switch rooms but told they were about the same. They told me the building had been updated but didn't realized I'm a retired building contractor. The building and it's interior looked like a throwback from the 80's. We were between a rock and a hard place for a total refund and or booking another hotel as we arriver later than 3pm driving from 3 hours away.

Business_and_leisure Partner

4/10

Poor

08 Dec 2024

Janice

The location was ok...didn't like ...no breakfast. Tooooo strick..

Business Family_with_children

10/10

Exceptional

24 Nov 2024

Tamara

This was a nice property ..

Leisure Friends

6/10

Pleasant

04 Nov 2024

Susan

When we checked in we were told by the front desk staff that there was no longer free breakfast or coffee in the lobby. There was last year when we stayed at this facility. While we did not need to use any dishes or pans, now in order to have them, you must pay for them. (roughly $39.000. If we wanted extra towels, they would charge us $1.75 per towel. We were told that this changed on August 1, 2024. When we arrived in our room, it was clean however there was no kleenex in the bathroom. There was also no kettle in the room to make our own tea. The room was clean and the shower was hot. There was no grab bars in the shower. I feel that every bathroom in a hotel should have these in the shower. Not just accessible ones.Each bathroom is different from what customers have at home and even young people could fall .There was also no ironing board, iron or hairdryer . We will not be staying at this hotel in the future. The desk clerk was friendly.

Friends_and_family Family

6/10

Pleasant

28 Oct 2024

Marlene

Stay was alright. Advertised as a suite but there was not equipment in the kitchenette. Disappointing.

Partner

2/10

Poor

27 Oct 2024

Verified traveler

Just don’t

Shame on me for booking without reading the reviews. No soap, shampoo, hairdryer, coffee maker, or breakfast. The room was dirty, run down, and smelled bad. The woman at the front desk was nice, but she couldn’t make up for the fact that the hotel was not worth the money. To the hotel: don’t bother responding saying that you’re sorry I didn’t enjoy my stay and that you’ll work on fixing the problems. You’ve said that to everyone else who’s left a bad review and you clearly don’t mean it.

Friends_and_family Family

10/10

Exceptional

19 Oct 2024

LaTreze

Everything was nice

10/10

Exceptional

05 Oct 2024

Lukas

Perfect stay

Charles was extremely helpful and pleasant

Friends_and_family Family

4/10

Poor

29 Sep 2024

Stephen

Outdated and smells like mildew.

Leisure Self

8/10

Excellent

22 Sep 2024

Brittany

I just didn't like how there was no breakfast in the morning overall it was nice, clean, quiet.

Leisure Partner

10/10

Exceptional

16 Sep 2024

David

The staff at the hotel were very friendly and helpful. I would rate them very highly. The room and hotel in general was clean, quiet and comfortable. The only area I didnt rate as high was the property condition. The room was a little dated with obvious signs of wear and seemed a little run down. The cleanliness and staff made up for the dated room however and I would stay there again because of this.

2/10

Poor

15 Sep 2024

Valerie

The room was old and dirty. The bathroom didn’t have shampoo/conditioner, tissues, or hair dryer. The bed was uncomfortable, sheets were poor quality and made me itch all night, and the pillows were all flat. The wifi was poor. No coffee in the room. Lesson learned, you get what you pay for! They even charge for dishes at the front desk so the kitchen is completely bare! I understand it’s an extended stay hotel but I’ve stayed in many extended stays that are far better than this one and they have the room set up with necessities! I had to use my hair clip to hold the curtains together so light wouldn’t come in while I was sleeping. Just an awful hotel!

Leisure Self

10/10

Exceptional

13 Sep 2024

Darryl

Clean

4/10

Poor

11 Aug 2024

Michael

The room wasn’t dirty, it was filthy!

Business_and_leisure Self

6/10

Pleasant

08 Aug 2024

Dayne

Extended O'Fallon, IL

When booked (Early on) we were told that there was breakfast. We show up, no breakfast. Was $37 dollars cheaper on line when we showed up. Manager was nice and gave us the cheaper rate. BUT, if you wanted any kind of cookware you had to Pay extra for that. If you wanted a clean towel, you had to take the dirty one back to the front desk and get charged for a new one. 2 bath towels and 2 wash rags provided. No hand towels. If that is the way they all are, I'll never stay at one again.

Business

10/10

Exceptional

02 Aug 2024

Portia

Customer service

6/10

Pleasant

27 Jul 2024

Stephanie

This location need a little TLC! It was strings of hair in our room, bed was squeaky, and carpet needs cleaned bad. T

Partner

6/10

Pleasant

27 Jul 2024

Christopher

It was average

Leisure Self

10/10

Exceptional

12 Jul 2024

Stephon

Great place, just gotta control them ants!

2/10

Poor

05 Jul 2024

Sandra

The room was very dirty and had a terrible smell. I had to go buy spray, air freshner and cleaning supplies to mop the floor. even after mopping the floor walking on the carpet made your feet dirty. It was disgusting.

Leisure Family

2/10

Poor

30 Jun 2024

Bryce

Don’t be fooled by photos

Didn’t even check in, our softball team chose to stay here for a tournament and everyone left before I got there and said don’t bother checking in the place is disgusting and stinks.

Friends_and_family Family

6/10

Pleasant

12 Jun 2024

Roger

When we arrived the young lady at the desk when we checked in was not very pleasant to deal with. I was informed that the elevator was not working. I asked for a room on the first floor, I explained that I can’t climb stairs because of a back injury. She said there was none available. Then I went back down and told her that the door would not close and we couldn’t lock it. She gave us a room next door but was discussed attitude. Then when we walked down the stairs I was holding the handle rail and a nail was sticking out and I slid my hand right across it, and I told the lady at the desk she did apologize and said she would take care of it also asked if I was cut.

Friends_and_family Family

2/10

Poor

10 Jun 2024

Jean

Didn’t stay as the room was not clean.

Leisure Family

6/10

Pleasant

08 Jun 2024

David

Elevator doesn't work. Empty soda bottle in middle of staircase for 3 days and a wet floor sign there but not wet.
Beds are noisy??