Name: Loyalty Inn Maryville
Address: 2701 Maryville Rd, Maryville, 62062, US

4/10

Poor

08 Jul 2026

Neal

It was poor overall at best. I understand that it’s a family trying to maintain alone, but it was seriously outdated and rough. I had to change rooms immediately because the plumbing was almost ineffective. No thanks.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

John

Staff was helpful

Family_with_children

2/10

Poor

15 May 2026

Hasan

Bathroom was dirty, bed was terrible. I booked two double bed but the room has one bed. Front office staff/owner was extremely rule and did not comply with hotel.com terms about # of pets. Instead of assigned my reserved room he asked to go other place around 12am. Statement was \" I own this property & I don't care what Hotel.com says\"
I even called earlier about my late check in due to travel delayed. Rather arguing with that rude man I rather cool him down and stay there for few hours. I had to pay $120 cash. And it sound like that person did a big favor to let me. WOW !!
Not sure why major OTAs still list this properly. I should have read reviews before make my reservation !!

2/10

Poor

08 May 2026

Howard

The place was a complete dump the room had bugs and 2 glue mouse traps no towels the second bed had no blankets it was maybe the most terrible place I've ever stayed at in my life

2/10

Poor

02 Apr 2026

Trey

Absolutly disgusting.

I checked in last night and the kid had no idea what was going on.

Follow that up with the room was disgusting, I had no towels or toilet paper, and soon after gwtting here there was no body in the office to assist.

Long story short I went to the office this morning to get toilet paper and wasnt even asking for a refund just letting the gentleman know my experiance and all he had to say is \"just so you know youre not getting a penny back\". Worst customer service i ever experienced.

Never stay here. Just beware.

2/10

Poor

30 Mar 2026

Martin

No door on bathroom. No soap no towels. Bed sheets were wet. Room had an oder. I can’t believe that our experience was not refunded.

Friends_and_family Family

4/10

Poor

21 Jan 2026

Stefanie

Room was right in the process of being remodeled. Paint all over light fixtures, bathroom door was busted, bath door handle was in place but fell off in my hand as soon I turned it, extension cords running all over for lights, cobwebs, dead bugs, furniture needed cleaned. Rooms did not look anywhere near s net and tidy as the pics on the website. Pool was not accessible. If was almost like the hotel had been purchased and they were desperate to start making
money so they just threw a couple beds and towels and sheets and cheap comforters on the beds. No chairs to sit in, no breakfast offered as advertised on site. If I hadn’t had to get to bed early for an early morning appt I would have demanded my money back and gone somewhere else. The site said it had many great reviews. It could be nice but I think they’re jumping the gun on remodeling and reopening. NO ONE AGOULD WVWR RENT OUT ROOMS IN THAT CONDITION. Very disappointed.

Business Family

2/10

Poor

05 Dec 2025

Justin

Heater didnt work

6/10

Pleasant

09 Oct 2025

Richard

This is an older, well-worn hotel in dire need of cleaning and renovation. When I travel, I don't need much, just a clean bed and bath is all I'm looking for. My bed was clean and comfortable, and the place was quiet, so 2 stars for that. There was no housekeeping, so anything needed you had to ask for. The lighting in the room was dim. There was not much room on the small desk/table to work because the microwave was on it. A lamp had to be unplugged so you could plug in the microwave if you wanted to use it. There was no coffee available or a coffee maker, no ice or water, or other amenities. I did notice a single washer and dryer. Only the very basics here.

Self

2/10

Poor

23 Jul 2025

Hugh

The door was open. There was no bedding on the beds. There was some kind of liquid on the dresser and night stand.

Friends_and_family Family

4/10

Poor

08 Jun 2025

Stephanie

Meh

No toilet paper, not even the toilet paper roll holder on the wall. What appeared to be blood on the bathtub floor.

Room was clean otherwise but a few bugs in room because they’d mopped the floor and left door open to dry.

Self

10/10

Exceptional

07 Jun 2025

George

It’s a bit of a dump, but my room is clean. And that’s all I need for this trip, a clean place to sleep. And the bed is comfortable.

Business_and_leisure Self

2/10

Poor

10 May 2025

Michelle

Nothing like ad

Leisure Partner

2/10

Poor

14 Apr 2025

Scott

Black mold, holes and cracks in walls, tv didn't work, door lock didn't work. Great shower.

Leisure Self

2/10

Poor

09 Mar 2025

David

Checked in and the lobby was messy and looked falling apart , old building in very poor repair , heater did not work , got a new room and door would not unlock , floor tiles were separating and had huge gaps , wall moulding coming off , entire room very grungy looking , stayed three nights and no change of sheets or towels , no phone in room , overall a very unpleasant experience

Business Self

4/10

Poor

31 Dec 2024

Kristin

You could see cinder block thru the wallpaper
The casing for the heat/AC was off, dirty, and barked like a dog.
There was several gaps in flooring making me walk unsteady.
Holes in walls
Exhaust fan did not work and was in process of being taken apart.
The front wall was plywood painted orange, the curtains was nailed to wall and couldn't open them.

Leisure Partner

2/10

Poor

11 Dec 2024

Sana

IT WAS SO DISGUSTING, THAT IT WAS DANGEROUS. I AM WILL BE REPORTING.

Business_and_leisure Friends

4/10

Poor

13 Nov 2024

mark

It was everything I expected for $70

I mean for $70 a night the room smelled like smoke. The bed was probably 25 years old. The floor was splitting the carpets were not the carpets but the drapes were splitting. I mean it was everything I expected so I can’t be that mad.

2/10

Poor

01 Jun 2024

Chris

Pills on floor,mold,blood on sheets,pillows stained,door would not close all the way or lock.

Business Friends

6/10

Pleasant

26 May 2024

jason

The hotel was easy to find and comfortable. However getting a hold of the proprietor during the day or night was kind of tough. Plus there were some other spooky customers. Even though the price was reasonable I would rather pay more to stay elsewhere next time.

Leisure Friends

2/10

Poor

12 May 2024

Lane

Should have stayed in my car

Our first room wasnt even ready when we got there past check in time. They gave us another room that had mold, cracks in the ceiling, holes in the sheets and the tub wasnt even mounted correctly. We had to go buy sheets and towels. 10/10 would not recommend

Partner

2/10

Poor

10 Apr 2024

Rich

It was too dirty and run down and worn with debris on the floor and the smell of mold. We did not stay we are looking for a refund.

2/10

Poor

09 Apr 2024

John Patrick

The hotel is very convenient to major highways. The family members who run this facility are very friendly and anxious to please.

The hotel and its rooms are very old and run down.

The curtains in our room were old, and hung in droops across the curtain rod. We could see that the plastic inner lining of the curtains had melted onto the window glass, and when pulled off, left residue on the window.

The mattresses were about 4 inches thick. The beds were made up with a mattress, a fitted sheet over it, and the bedspread. No top sheet.

The there was no refrigerator. The microwave had a washcloth stuffed below it to prop it up so it would be level.

A shelf below which were clothes hangars was propped up on one side by an ice bucket on the bottom, with a piece of wood on top of it that extended to, and helped hold up, the right side of the shelf.

There was no ice service - the ice machine looked like it had not been operational for many years.

So why did I stay here, you may ask - well, I made the reservation and paid for it with Expedia. After I saw this place I decided to forfeit what I had paid to Expedia, and I went elsewhere.

I post this review with regret. The family that runs this hotel is trying hard to make a living, and I applaud that. But this place is not near what they are charging - I only booked here because rooms were scarce due to the April 2024 solar eclipse.

Best wishes to the Loyalty Inn and to fellow travelers -

Leisure Family

2/10

Poor

30 Oct 2023

Darren miller

Horrible motel holes in walls, roaches everywhere nasty no trash cans

Leisure Self

8/10

Excellent

23 Oct 2023

Robert

It was not worth the money.

Leisure Self

8/10

Excellent

15 Oct 2023

Jhoncany

The check in its fast. Not a huge property but very convenient. It sure match the price and location. Its a quiet area. The bed was clean. It has a microwave and a fridge very good. Unlike other expensive hotels. The king size bed was very comfortable and clean. Everything was great. The toilet needs a good scrapping. That was the only disappointing thing there besides that Everything else was great.

Leisure Self

2/10

Poor

25 Sep 2023

WILLIAM

The place needs a lot of remodeling

10/10

Exceptional

24 Jun 2023

George

The desk clerk was very helpful.

Leisure Friends

6/10

Pleasant

02 Nov 2022

consuella

It was ok

Business_and_leisure Pet

8/10

Excellent

17 Oct 2022

consuella

Fine

Leisure Pet

8/10

Excellent

10 Oct 2022

Clayton

Room smelt like mildew and the tub was dirty

Leisure Partner

8/10

Excellent

06 Oct 2022

Holly

Friendly Staff and Very Accommodating!

Leisure Pet

4/10

Poor

01 Jul 2022

Michael

no phone , clock , radio, tv controls didn't work , no volume , mute , guide , menu !!!! No on off controls for tv , 6 cleanex in room .

Business Self

2/10

Poor

21 Jun 2022

Rebecca

Dirty and broken motel

Leisure Self

4/10

Poor

12 Jun 2022

consuella

Nothing worked no TV, no fridge, tub had holes in it so no shower. This place charge to much for what you get.

Leisure Family

6/10

Pleasant

01 Mar 2022

Shelley

Very strange worker

Business_and_leisure Self

6/10

Pleasant

19 Dec 2021

Josh

Needs alot of cleaning up and tlc.

Leisure Partner

2/10

Poor

03 Oct 2021

William

It was fairly clean. Check in was horrible. Charged me for a service animal. Wanted to charge me for an extra towel. Guy working the front desk kept saying he's just doing what he was told. This \"Inn\" has more people living here than people spending a night or 2. I would think twice before choosing this place.

Leisure Family

4/10

Poor

16 Sep 2021

RAHUL

Highway motel

Road side motel , rooms are old as as in every road side motel. Would not stay here if I had a choice or extra money to stay in a better place. Worst is the 10.00 am check out time rule .

Friends_and_family Friends

8/10

Excellent

19 Aug 2021

Verified traveler

Was reasonable for the price.

Business_and_leisure Family

4/10

Poor

16 Aug 2021

Verified traveler

This place is really run down. Water damage everywhere, peeling paint, wallpaper, plaster, low quality repairs. The bath area has been patched and resealed many times so it's not very appealing. The carpet was last replaced during the Carter Administration. They appear to be reusing the paper sleeves for the plastic door \"keys\". The photo they use as how the room looks must have been taking in 1987 and since then someone has stolen the pictures on the walls but the same bedspreads are still in use.

Leisure Self

6/10

Pleasant

31 Jul 2021

Verified traveler

If my rating was only for budget priced places it would be a 4. This was pretty decent for a budget priced place. Reasonably well kept up and seemed clean. I would stay here again.

Leisure Self

6/10

Pleasant

19 Jun 2021

Joann

Disappointing Service/room

The front desk attendant kept trying to tell me that I booked the wrong type of room. He complained that I booked through Hotels.com. The owner had to step in to complete the transaction. When I c got into the room, the room was not as clean as it should have been. There were crumbs/dirt on the edge of the box spring. The bathtub/shower was not clean by the drain.

Self

10/10

Exceptional

29 May 2021

Randall

Room was clean. Night host was friendly. Our stay was quiet and uneventful.

Friends_and_family Family

2/10

Poor

27 Aug 2020

IllWill

Nasty room

First off the hotel cancel my booking then it was nasty and smelled whats makes it even terrible i didint my rewards i want my rewards because i didnt cancel they did

Self

6/10

Pleasant

30 Jul 2020

Jasmine

Get What You Pay For

Room smelled like it had water damage and you could visibly see the damage on walls... if COVID-19 was a hotel it would look similar to this one... NOT TO BE MISUNDERSTOOD NO ACTUAL CORONAVIRUS WAS PASSED FROM THIS VISIT.

Friends_and_family Family

2/10

Poor

24 Jul 2020

Verified traveler

The staff felt it was ok to hangout in our room and then wanted to come back again later that night

Business Partner

6/10

Pleasant

16 Jul 2020

Eric

Not bad

The water never got super hot, the clerk was nice and helpful, the room was a little outdated, looked like the tub could use some cleaning. But other than that, it was nice!

Partner

10/10

Exceptional

06 Jul 2020

mark

Decent place to stay good price

Partner

6/10

Pleasant

19 Feb 2020

Verified traveler

The guy in the front was friendly. He was the only staff we saw.

Leisure Partner

6/10

Pleasant

29 Sep 2019

Verified traveler

Maryville, IL

Rooms could be cleaned a bit more. Room was spacious. Nothing spectacular. But, for the price, I will not complain. It was just an overnighter to see him since he's working in the road 2 hours from home. It's definitely home to the Phillips 66 refinery out of state employees. Washer costs 1.50 for 30 mins. and dryer 1.00 for 60 min. Love the area. All kinds of restaurants to choose from.

Partner

2/10

Poor

06 Aug 2019

John P

We didn’t stay there

Family

8/10

Excellent

03 Aug 2019

Amelia

It was good enough for a quick night

It was very basic but overall not bad.

Family

8/10

Excellent

21 Jul 2019

Verified traveler

I liked the price. I did not like how early the checkout time was.

Business_and_leisure Partner

6/10

Pleasant

18 Jul 2019

Greg

Late night, should be more proactive planner

Late night check in not much available just thankful I had a bed in which to sleep.

Partner

2/10

Poor

05 Jul 2019

Steven

What I like about the hotel There is a older gentleman working there. So friendly and very informative about everything in the area. But the owner or the Indian gentleman from India. Unprofessional. refuse to allow housekeepers to clean my room. 4 days stay not one day did they clean change towels or even take out the trash. The absolute worse experience ever. And I visited poor countries. with much very service. When I tried to explain to owner he only wanted to argue. Even after several times . Saying there is no sense to agrue about in now. in is in the past. he continue his blaming me. I could also see and pile of dirty old towels on the floor in his back office.. What a shame to the hotel services. My advice dont ever go there. and the room smelled bad. Worst part of my family reunion.

Friends_and_family Family

8/10

Excellent

07 Apr 2019

Verified traveler

Good location & decent price.
Floor, walls, and sink were dirty.
Couldn't get the internet wifi to work.

Friends_and_family Family

8/10

Excellent

14 Aug 2018

Cris

Good

It was good

2/10

Poor

02 Jul 2018

kim

Filthy rooms

The floor was filthy, windows weren’t clean or the curtains. Bathroom had mold. To top that off, BED BUGS.

4/10

Poor

31 May 2018

Max

You get what you pay for...

Booked hotel on line and arrived late Saturday night. While checking in, my family noticed several people standing around and ducking in and out of rooms on the back side of the hotel. They called me concerned about the activity. After witnessing this for myself, my family and I decided NOT to stay there as we had the newest car in parking lot and did not feel comfortable with the activities taking place. Even though Expedia offered a NO refund booking policy, we stopped the check in process, drove to the next city and paid for two rooms at a a larger hotel chain.

2/10

Poor

07 Apr 2018

Verified traveler

stay away. this place is a joke.

good luck checking in afterhours. they have instructions to ring a bell or call a number to check in after 10pm but no one answers or responds. you will be left outside with your reservation. great

Family

4/10

Poor

22 Aug 2017

Verified traveler

You Get What You Pay For

Hotel is way past its prime. Pool in decay/disrepair. Old window unit air conditioner that even on a cool night had trouble keeping room temps down/steady. Room extremely stuffy when first entered. Pretty much what I expected with this low of a rate. That was the draw.

Family

6/10

Pleasant

22 Aug 2017

Verified traveler

Last resort if u need a place to crash

Slim pickings when we had to get a hotel
Seemed like a safe enuf area
Beds and pillows need to be replaced and the cloth covered chairs were nasty
Bed was hard a rock, pillows were severely stained
Room was big free and as clean as they could make it
Sheets and pillow cases were laundered

Family

10/10

Exceptional

17 Jul 2017

Jerod

Great motel, wonderful owners!

Amazing mom and pop operation. I got in late and they were very accommodating and welcoming. They even let me sleep in and check out late with no hassles. Extremely good value, wonderful hosts!

2/10

Poor

01 Oct 2016

Denah

Filled with bed bugs!!

We got in late at night and gad two rooms reserved since my family was driving from Michigan and my sister's family from Tennessee. We were first moved to different rooms due to each of us having a very small dog and had to pay more. The rooms we paid more for were disgusting!!!! Mold in the bathrooms and hair all over the tub! After turning down the beds we found live bed bugs!!! Dead ones and body hair from the last peopke there!!! Clearly the sheets were never changed and the bathroom not cleaned! The soap/shampoo was half full. We left and never stayed! Not only did they refuse to give me my money back for the extra money I paid for pets that never stayed but the room was not refunded either! Expedia said they wouldn't do anything either. Now we had to pay for another room at a different hotel ( Red Roof Inn in Troy was clean and beautiful!!!) was already on a budget so it ruined our plans to say the least! Oh let's not forget the recent vomit stains on the carpet on the floor right next to the bed that grossed out the kids and nearly made one of them sick herself!!!

4/10

Poor

03 Jul 2016

Renee

Not very happy

The front desk messed up my reservation and wanted me to pay again after I prepaid. I had to call Hotels.com to get everything straightened out. I did not have a good experience there.

Family

2/10

Poor

26 Jun 2016

Gary

Not Again

Bathroom and floors were dirty.

Family

2/10

Poor

06 May 2016

christopher

The room was dirty and the door would not shut right very nasty booked 2 nights only stayed one

Family

8/10

Excellent

10 Mar 2016

Kelly

Good price

The hotel is being renovated so it is a work in progress. However it was comfortable and quiet, because of traveling over the road we need ample parking space and this definitely fit the bill. Nothing around there but there was a Chinese food place that delivered and the food was awesome. We will stay again

8/10

Excellent

31 Oct 2015

Anastasiia

we stayed there for 1 night and we liked it: the hotel is old but clean; the room is big and comfy; the staff was very nice and friendly!
This is great options for people who doesn't want to spend much and be happy!

Partner

2/10

Poor

06 Sep 2015

Chris

hotel was disgusting!

Old ugly, dirty, chain on the door had been cut....hotel was disgusting!

Partner

2/10

Poor

13 Aug 2015

dennis

The worst ever

The worst. Bed old afraid of bed bugs. The box matrss the material was coming off. The carpet was to dirty. Wore my shoes to bed. Was to late to move and wouldn't return our money
Ran at first thing in the morning. Also advertising pool. What a joke. Look somewhere else. Very rude people.

Partner

4/10

Poor

13 Aug 2015

Alexander

A place to sleep

A place to sleep

4/10

Poor

13 Aug 2015

Marco

It was a place to sleep, Quiet