Name: Best Western St Louis Fairview Heights
Address: 150 Ludwig Dr., Fairview Heights, 62208, US

Best Western St Louis Fairview Heights

Collinsville - IL · United States

20 reviews shown

6/10

Pleasant

26 Jul 2026

Mwanamgeni

They need to do more on cleanliness. There was dust and dirt on the windows. I itched alot on my first night, I asked for a change of bedding which was never done. They can use freshener to remove the dump smell.

4/10

Poor

25 Jul 2026

Justina

Clean room but ankle deep water when showering.

2/10

Poor

23 Jul 2026

Adoria

Upon my arrival I checked in as normal. The reception gave me my room key arriving to my room. I opened the door and someone was already staying in the room that I was checked into. I went back downstairs, spoke with the attendant at the desk and told him someone was already in that room. He apologize gave me another room upon arriving that room the room smell of mildew and water damage went back downstairs got another room when I finally got checked into the last room I pulled the sheets back on the bed. There were blood stains and other stains on the sheets went back. The reception manager came in the room and stripped both of the beds said that the stains wasn’t coming out from the dryer when I checked out the next morning I asked if they can accommodate me for all the mishaps from the previous day, he stated that I had to get in touch with the third-party that I had booked from good morning.

10/10

Exceptional

23 Jul 2026

Tammy

Clean n friendl

8/10

Excellent

22 Jul 2026

LInda

What I liked most was the very reasonable price for the middle of summer. I was only way to STL and was going to stay there, but the prices for the places I would usually stay were $170 and up. Not affordable ! Was very happy to get this for under $120.
Very clean, beds very comfortable, nice welcome by the Fron Desk employee, convenient - just off the highway, and many restaurants nearby. Parking is very close to the bilding. Only suggestion is maybe one more floor lamp by the lounge chair, and a more roomo darkening shade that blocks light.

2/10

Poor

19 Jul 2026

Cymantha

I was double charged due too there system messing up my dates for my stay!!!! I did not get refunded so I had too pay double! On the website I booked for july18-19th and when I arrived they couldn’t find my name and I checked my email and it changed it too july31/august1 and they wouldn’t give me my money back. Website stated it was booked for July 18-19th.

4/10

Poor

19 Jul 2026

Daryl

The pool was broken. And it’s been closed for months… should probably remove from listing.

Room smelled musty.

Elevator was broken, well it ran, but when reaching top floor it makes a snapping sound like a cable breaking. We used the stairs the rest of the trip.

Breakfast was well below par. Gravy was cold. Coffee tasted terrible, the machine was flashing warnings that it needed to be cleaned.

There was no water available even. The only water was in the juice machine and it was marked as broken.

Both nights we stayed there were people running around our hall and screaming at 1am. I know that’s not inherently their fault but they could enforce some kind of quiet time. One night there was literally a party right outside our window in the parking lot, lasted till atleast 2:30am. Speakers and everything.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Tessa

This hotel is recently remodeled and it’s very clean and very nice! The rooms were big beds were nice. The hotel is clean! The staff was very sweet and helpful.
The pool wasn’t working which was a bummer but overall it was a great stay and will stay here again! Highly recommend!

Family_with_children

4/10

Poor

18 Jul 2026

Cris

Common spaces were not clean or well kept. Room was okay, but guests were smoking tobacco and ‘other things’. that smell was very strong even in our room. Couldn’t accept that so we left. The desk clerk was apologetic and gave me a requested refund.

8/10

Excellent

14 Jul 2026

Gracie Dawn

The staff were very nice and helpful. The property itself looks to be going through a remodel but overall was nice. I did notice some spots in our room that seemed like they could have been swept better, and the overall smell of fresh paint was overwhelming. Shower worked good, but the vent in the bathroom was extremely loud and sounded like it was very old. Also upsetting that the pool is closed due to permit issues, as we had a toddler who was very excited to swim.

Family_with_children

6/10

Pleasant

14 Jul 2026

Michael

The property overall looked modern, and decor was appropriate, but there were many areas where there was damage to surfaces, gaps, poor repair craftsmanship, etc. i.e. damaged stucco from where a camera likely was, front auto open/close doors, one set was only working. Elevator doors opened before it was at floor level. Hotel room identification signs were terrible design and dated. Many wall marks, chipped corners, Hallway and room doors flat panel no decor style. too much white paint everywhere, showed a lot of age. Grounds were decent. Construction materials in shared parking lot between both hotel properties. Room was musty (smell hidden by the cleaner sprays), there was a thermostat in room, but the AC was controlled by the PTAC unit itself. Bathroom door in 220 only had two hinges. The top hinge was very loose, door scraped the floor. Flooring had gaps along the baseboard. Shower was clean, but the shampoo/conditioner/wash dispensers looked like bottles stuck the the wall and slightly crooked. May be better served to buy a caddy or refill holder? Shower had great water pressure and shower head. Desk area, lights and switches, plug access was great all around the room. Bed was comfortable, plenty of pillows. Carpet design and pile was nice comfortable. Filters put in wrong direction in some PTAC's, Storage room door on main floor left open sometimes during business hours, wasn't very professional looking. Pool area looked nice. Property good location to restaurants.

Self

10/10

Exceptional

14 Jul 2026

Christine

Room was clean and spacious. Bed was comfortable. Dining area was really nice. Staff was friendly and professional.

Partner

6/10

Pleasant

14 Jul 2026

Bruce

Hey it wasn't okay hotel for one night's day. But if I was staying for more than 1 day, I wouldn't stay there. The room had a funny smell. The door slammed so hard that it about took my fingers off.It was just okay 41 night

Partner

10/10

Exceptional

14 Jul 2026

Frank

Clean, spacious room. Fitness center was good, the machines were in excellent condition, the cable weight machine worked well. Breakfast was good. Plenty of parking. Safe premises, at least it seemed to be the night I stayed. The only negative for me was the pillows were the typical hotel pillows that have no firmness to them, your head just sinks into the pillow, no support at all. Some people like pillows like that but for me they're useless.

Self

6/10

Pleasant

12 Jul 2026

Adam

Reserved a King room with sofa sleeeper and was initially placed in room w/o sofa. Front desk was helpful and moved us right away but next room did not have a working tv. So we moved rooms again. While they did make everything right still a disappointing stay since moving 2x was a pain after a long day of travel.

8/10

Excellent

11 Jul 2026

Charles

The staff was friendly and nice

Partner

10/10

Exceptional

07 Jul 2026

Corderra

Clean room great room services great breakfast and perfect parking and all

Partner