Best Western St Louis Fairview Heights

United States , Collinsville - IL
FAIRVIEW HEIGHTS, 150 Ludwig Dr.
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50 reviews shown

2/10

Poor

08 Mar 2026

Felecia

The bathtub cut my skin up and shower wasn't working

10/10

Exceptional

04 Mar 2026

Junice

They were doing construction on the main floor, but overall definitely a good place to stay for the price

Family

10/10

Exceptional

26 Feb 2026

lisa

I normally don't leave comments or do reviews like this but I have to give a shout out to the staff at Best Western they were absolutely amazing. They are currently renovating and upgrading the place but u wouldn't even know it because the crew is so discreet and respectful.The staff looked out for me the whole time I was there.overall I had a great stay at the Best Western and would stay there again no question.

10/10

Exceptional

22 Feb 2026

Jeffrey

Hotel is being remodeled. Literally a complete remodel. Very nice. All brand new. 1st floor is almost completely under construction. NO WORK IS BEING DONE AT NIGHT. It is very nice. Continental breakfast. Brand new matresses, bedding, ect .. absolutely recommend this hotel.!
They are definitely putting the money into this place.

Partner

10/10

Exceptional

16 Feb 2026

Danielle

Great!

10/10

Exceptional

09 Feb 2026

Judith

The room was very clean and accommodating. Breakfast was good. Staff was very friendly.
Very quiet even though they are under renovation. Outside was quite noisy but nothing the

6/10

Pleasant

18 Jan 2026

Brett

Hotel is under renovation when we went. Room was nice! Breakfast was typical small hotel food. Pool was ice cold!

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Shantel

Beds were very hard, but everything else was great. Friendly staff, clean, quiet, great breakfast.

10/10

Exceptional

05 Jan 2026

Christian

Nice hotel, was under refurbishment at the time but staff was nice and the room was good sized.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Jeff

The remodle is coming along great. The rooms have new carpet, new flooring and new beds and furniture. Its really nice

Business Partner

6/10

Pleasant

13 Dec 2025

Heather

The swimming pool heater was broken. The grandkids were disappointed.
The rooms are clean and quiet. The staff are friendly and helpful.

Business Family_with_children

6/10

Pleasant

08 Dec 2025

sarah

Breakfast was only actually served on Sunday. The rest of the time they only had cereal and bagels available. The hotel was under construction, which was fine. However, our room was right next to the construction

6/10

Pleasant

06 Dec 2025

Adam

The entire experience was not normal, the rooms were not the cleanest, there was something on the outlet that im not 100% sure if it was feces or not, the ice machine was not in service, the door frame was not fully attached to the wall, one of the rooms we reserved had a bunch of screws in it to hold it to the door, there was construction going on in the hotel at 7am, the pool was weird it looked clear but there was something yellow in the bottom of it. Upon checking in we had to request toilet paper because 1 room didnt have any and the other had less than half a roll which it was very thin. The breakfast that is advertised was there the first morning but the other 2 morning we were informed to go across the street to eat at the other hotel if we wanted a hot breakfast.

Friends_and_family Friends

2/10

Poor

21 Nov 2025

Kimberly

Bugs killed 4, ice machine broken, pool listed as heated, heater broke, did not restock breakfast was there at 9am on Saturday was serving till 10am

Leisure Family

8/10

Excellent

04 Nov 2025

Sarah

The room was small and has no closet but was decently clean. Staff were friendly.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Michelle

My only complaint is that we reserved a room with two queen size beds and we we went to check in there were no more beds with two rooms. I did have to sleep on the chaise lounge as the person I was traveling with was my brother.

Leisure Family

8/10

Excellent

19 Oct 2025

Renee

Nice room. Good selection for breakfast

Leisure Family

4/10

Poor

16 Oct 2025

Cassandra

Pool was way over chlorinated. Eyes were burning and I didn’t even get in the pool. My kids did and their eyes were burning even after showering, using eye drops, and trying to wash them out even hours later. Wouldn’t let them get back in due to this. Also the water was very cold. A couple of times there was no water pressure in the bath. My son had to wait over an hour to take a shower due to this. Tried to go ask the front desk about it. Rang the bell twice and nobody ever came to the front desk. Breakfast food was okay for free but I’ve had much better free breakfasts at other hotels.

Leisure Family_with_children

6/10

Pleasant

14 Oct 2025

Barb

Good parking

10/10

Exceptional

09 Oct 2025

Tina

The carpets was horrible and there were nets near the food area during breakfast

10/10

Exceptional

02 Oct 2025

Jeff

The remodel is coming along great and as always, the staff are very friendly and the breakfast is good. Oh, its only 20 min. from the enterprise center, the home of the Blues!

Business Partner

2/10

Poor

28 Sep 2025

Susan

Staff was helpful but hotel itself was not nice at all very dirty dont stay here!!Hallways were very dirty stuff all over carpet like not vacuumed for days smoke alarm beeping needed new batteries!!Our room looked like had not been vacuumed for days!!Been painted and over sprayed all over pics old paint was not covered room not been wiped for weeks bathroom floor was so nasty and dirty beer caps on floor hair all over in corners!!Vent in air and bathroom had so much dust in it and frig didnt work!!Beds were ok but would never stay here again!!Give Best Western a bad name only paid 111.50$ for 2 nights and it was way to much!So bad we didnt stay 2 nd night tryed to get money back for 2nd night since we left so early and room had not been cleaned yet so should of been able to get $ back but told us no so left anyways hotel was not a good choice at all dont stay here!!Went to NHRA drag races is why we stayed here but NEVER again!!!

Partner

10/10

Exceptional

25 Sep 2025

Andrea

Loved everything

Leisure

6/10

Pleasant

22 Sep 2025

Mary

I stay here often. It seems each stay progessively gets worse. They are doing renovations on the lobby area but they really need to do renovations on the actual rooms. Our room had black mold on the ceiling in the bathroom. Our TV didn’t work. The hallways are gross. The last time I was here, the elevator had an inspection posting that was expired by over a year so it hadn’t been inspected when it should be.

Leisure Partner

8/10

Excellent

16 Sep 2025

Mary Ann

Good stay!

The person at the front desk was very helpful!

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

chakirah

Parking is slim

Business_and_leisure Family

4/10

Poor

07 Sep 2025

Roosevelt

The property itself is nice. We had some difficulties with our booking. Original 2 queen beds were removed and ofcer kig beds and the room was very warm and so we had to switch out. After returning from a day out, we ended up locked out of one of our rooms. Things just happened that threw our trip off.

Leisure Family

10/10

Exceptional

07 Sep 2025

Nelson

10/10

Exceptional

28 Aug 2025

charles

Very clean everything

Love it no issues

8/10

Excellent

28 Aug 2025

Craig

Great staff and hospitality and cleanliness for a reasonable price

Business_and_leisure Self

2/10

Poor

21 Aug 2025

KiAna

The entire property is under construction. Was told to swim across the street at another hotel in which they don’t own. Room smelled like mold. No hot breakfast just a McGriddle and a milk. Rooms looked nothing like the pics

Leisure Family

2/10

Poor

10 Aug 2025

Donald

Should be closed.

Bottom floor was under construction and was unsafe and very dirty.... should never of been taking reservations.....we demanded a refund and went to another hotel.

Partner

6/10

Pleasant

07 Aug 2025

Jeff

Theyre in the middle of a remodel, so things were, lets say messy, but ive stayed here many times and i will continue to do so.

2/10

Poor

27 Jul 2025

Gary

Hotel was closed when we got there

2/10

Poor

26 Jul 2025

Kiona

I did not get the opportunity to stay here because they are currently under repair and maintenance. The pictures that are advertised is not how it looks currently. I never received a refund from Expedia. And I have a zero/ nulled receipt from the establishment. Shame on Expedia and that condemned building.

4/10

Poor

24 Jul 2025

Tien

Should

2/10

Poor

21 Jul 2025

Olivia

We booked at Best Western. They were doing construction so we were sent to the hotel across the street. When we got there they had no kings left (not the end of the world but the pricing seemed off)

I paid for the “$50 Deposit” which ended up being a nonrefundable fee. The pool was GROSS and i’m genuinely upset for the money I paid. Definitely not what was advertised.

The “Free Breakfast” was okay. Small eating area- didn’t try it honestly.

6/10

Pleasant

21 Jul 2025

Sonja

The hotel was quite clean considering they are/were remodeling. The check-in process was confusing but that was due to the construction. The staff we interacted with was polite and explained everything quite well. The pool was open and looked pretty clean but we didn't use it. The noise level was minimal even though we were right off a main highway/road. I would recommend this Best Western to friends and family.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Theresa

We did not actually stay at Best Western, due to a ceiling collapse in their lobby. When we got there, we were told to go across the parking lot to Country Inn. We were told the rooms were \"nicer.\" The desk chair, the only chair, was difficult to sit in and we weren't able to adjust it. We asked 3 times to have it fixed or replaced. Nothing. The tile in the entry way was loose. The was also an odd odor/scent/smell in the room. Very cramped bathroom. This morning, the carpet by the AC was wet. The elevator was broken and we needed assistance to get all our luggage down from the 2nd floor. Another guest & the maintenance man helped us. The breakfast was fair/good. The staff was nice, just never helped us get a chair. Oh, and the pool looked slimy on top. No one was in it that we saw. So this is a review of the Country Inn in Belleville, not the Best Western. So would probably not stay in either of them in the future.

Leisure Partner

10/10

Exceptional

11 Jul 2025

Rocky L

Appreciated the staff. Miracle checked us in and she was great to work with and very helpful.

Leisure Family

6/10

Pleasant

22 Jun 2025

Joey

Pool was closed for renovations , was told we were allowed to go next door and use theirs which at least was an option but next doors was not as nice. Wayer was extremely cold.
Mini fridge in both of the rooms we booked did not evem cool our drinks.
Did not ask for any changes as hotel was booked out, or probably would have JUST STAYED next door

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

sarah

They do not have a working pool!!! It doesn’t look like it’s worked in a long time! It is by the free way so it’s loud all night long. The air conditioner unit in the rooms are very loud as well when they are on. Hotel is clean and staff is very friendly.

Leisure Family

2/10

Poor

03 Jun 2025

Cheol

It took more than 20 minutes to check in. Because, the room was not ready at 6:00 PM. There was no bath towel at all. It is very lousy one. Please don't stay.

Business

8/10

Excellent

25 May 2025

Lori

The bathroom needs a little help, there was no soap at the sink. They put the shampoo/conditioner/body wash in the shower in a bad spot. The tub was slick and was like a bowl at the bottom (wasn't flat). They did have a very nice TV, which is a plus.

Leisure Family

6/10

Pleasant

24 May 2025

George

Needs to be better cleaned

Someone's dirty bra and
Night dress was hanging in the bathroom, bathroom baseboards were dirty and spiderweb was in the corners in the bathroom.

Partner

6/10

Pleasant

21 May 2025

Verified traveler

A little overpriced

It was an ok stay,in my opinion it was a little overpriced for the accommodations. Park in lot was being worked on so there was nowhere to park,had to park in the next lot over,wasnt aware of that. Free breakfast was not that good at all

Friends_and_family Family

8/10

Excellent

19 May 2025

Marah

Clean and very quiet

Leisure Partner

8/10

Excellent

17 May 2025

Brant

The room was clean, and there were decent options at breakfast. There was a variety of exercise equipment, all in good shape. The staff was polite & helpful. We were disappointed the pool wasn't open and the back-up pool, at a nearby hotel, wasn't functioning either.

6/10

Pleasant

14 May 2025

Timothy

Lots of construction & noise on the building exterior, no parking due to mounds of dirt everywhere. Small rooms, sad breakfast.

Business Self

4/10

Poor

12 May 2025

Forrest

I was charged $25 because I came a couple hours early. Then i was charged a $50 security deposit, which I still haven't received back. Pool was out if order. Parking lot was a mess.

Leisure Family