Name: Casino Queen Hotel
Address: 200 South Front Street, East St. Louis, 62201, US

10/10

Exceptional

27 Jul 2026

Tanya

Went with my family for the MLB game. Took a while to get checked into a room due to short staffing in the housekeeping department. They provide a shuttle to and from the baseball games and had a blast at the casino

10/10

Exceptional

26 Jul 2026

Jazmine

Very nice

6/10

Pleasant

26 Jul 2026

Dana

We have stayed here several times before & we feel the property is not as clean as it used to be. Staff was friendlier this time, maybe they read my complaint last time. Rooms are ok, need updated big time. We usually stay here because of the convenience to Busch Stadium, however, the shuttle they provide broke down & we had to find other transportation.

4/10

Poor

26 Jul 2026

Kristie

shower walls had scum or some other filth i’d like not to think about . front desk staff was not helpful or giving of info / friendly . After coming in from dinner , we dropped our to go box and asked if the front desk could call housekeeping and she stared and said with ann attitude we don’t have housekeeping at that time of night you’ll have to get that up . we apologized as we had no means to clean it up and walked to our room for the evening . the bed was comfy and the access to casino and food at casino was convenient as was price for location .

6/10

Pleasant

24 Jul 2026

Rebecca

I have never met a staff so rude. The room was clean enough, but the staff was so rude about everything when we first checked in that I couldn't WAIT to leave. We did leave by checkout, but beginning an hour and half before room serviced knocked on my door to see if we would leave soon. My partner went downstairs with some of our things - as the front desk made it clear that we were not welcome to use luggage carts- and housekeeping thought it would be okay to help themselves while I was still in the room waiting 45 minutes before checkout. So rude

2/10

Poor

23 Jul 2026

La Tonya

Everything about this hotel was terrible, dirty& poorly maintained

10/10

Exceptional

23 Jul 2026

Monique

I stayed for the RandB tour and it was close to concert location it was safe and the young ladies working the front desk were very nice and very helpful if ever in St Louis I would stay again

10/10

Exceptional

23 Jul 2026

Jessica

Check in was a breeze. Staff was super friendly. Pleased with the bed and pillows. Rooms/bathroom is spacious. Will be staying again.

8/10

Excellent

23 Jul 2026

Veronica

The hotel was clean and had great security measures in place so only the patrons had access to the elevators and night entry with their key cards. We came from a large city so even though the surroundings were noisy we still slept great. Plenty of towels, just right amount for us.

10/10

Exceptional

22 Jul 2026

Lakeshia

Beautiful view

8/10

Excellent

22 Jul 2026

Makayla

The require a $100 deposit at hotel with the reservations name, no documentation of that prior and the front desk staff were extremely rude about the matter when we asked to use the second guest card. The documents printed on paper did not state matching either. We checked on around 4pm

10/10

Exceptional

22 Jul 2026

LISA

Great location! nice clean hotel room.Casino on property with restaurants was nice bonus.. very friendly staff and safe well lit property. Will stay here again

4/10

Poor

22 Jul 2026

Jennifer

Our room had dust buildup everywhere except the tops of surfaces. Our faucet in the bathroom sink leaked around the base and from the spout all night. The beds didn’t even have fitted sheets as the base layer. I would recommend you bring your own pillows too, because the ones they provided were hard as rocks. The 2 staff members I did encounter were both very nice and friendly. Overall would not recommend or stay there again.

10/10

Exceptional

21 Jul 2026

Mackenzie

Had an amazing stay! Used the shuttle to the cardinals game! Would’ve used it for the blues game, but I had already purchased a parking pass. Overall comfy beds, clean rooms, very cold a/c and the staff was excellent help checking in or if I needed anything! I highly recommend this hotel and will be back again!

Friends_and_family Friends

6/10

Pleasant

21 Jul 2026

Carla

Covenient

Partner

6/10

Pleasant

20 Jul 2026

Tim

Check-in staff was rude. Upon entry into the lobby, I stood in the cue line until one of the two reps at the counter made eye contact for me to step forward. I was the only person in the lobby. When she did, I stepped to the counter and presented my Driver's License. As I did I said \"Hello, how are you? I'm here to check in. I made a reservation online. Here is my Driver's License.\" Her response was \"Oh no, I'm not ready for you yet.\" I backed up and waited until I was called back over. She then proceeded with \"Can I help you?\" I replied, \"As I was saying 30 seconds ago, I made a reservation online and I'd like to check-in.\" As I'm still standing there reaching out toward her with my DL, she says \"Ok, you got an ID?\"

Friends

2/10

Poor

18 Jul 2026

Clotilde

The hotel was still furnished by old furniture. The rooms were old and it only had a mini fridge. No microwave. For 2 nights, one washcloth each! No free breakfasts. The Casino did not have the buffet anymore. It had a chicken place,bar-q place,a dark sports bar and a place that had t.v's but it was very expensive. The bill for my daughter and me was $90 with tip. I paid $452 for 2 rooms,2 nights. One was for my cousin,94 years old and his son, 69 years old. I could not,with a clear conscience, charge him for that room! It was a dump!

Family

6/10

Pleasant

18 Jul 2026

Nikita

Room bathroom had a broken toilet, sink and shower

Partner

10/10

Exceptional

17 Jul 2026

Cedric

The room was clean and in good condition, the A/C was kind of loud . Might need to check drain in shower.

Partner

4/10

Poor

16 Jul 2026

Christopher

Room was dirty. Only had 3 tv channels. No cable just antenna for local that was cutting in and out. Very loud AC. Loose tiles in bathroom/ worse part was no hot water for shower. The inside of the hotel smelled rank and the desk clerk was rude and not helpful. Overpriced for a miserable hotel experience. The parking lot was well lit though and security guards were driving around. Don’t waste your money on this dive.

Self

6/10

Pleasant

16 Jul 2026

Owen

The staff at the front desk was friendly and attentive. However, the only negative thing was the housekeeping staff. They were not punctual at all. They didn’t have many rooms ready at 4pm (the actual check in time), leaving people in the lobby waiting for their room to be available. Other than that, the casino and the view of the city from the room was great! The pool and workout facilities were also a nice touch.

Friends

10/10

Exceptional

16 Jul 2026

Steven

Very welcoming staff and clean room

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Andrew

Ty

6/10

Pleasant

14 Jul 2026

William

The coffee maker was broken. The refrigerator was turned up too high and my drinks were frozen solid the next morning. Noticed a heavy smell of pot in the halls. It was okay for the money.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Doristine

Glad the casino was close to the hotel

Friends_and_family Friends

2/10

Poor

13 Jul 2026

Antonio

Property is run down and old. Casino is too. Staff were rude to my wife and I. Will not go back. Shuttle bus driver almost killed my sons trying to speed past a bus.

Family_with_children

8/10

Excellent

13 Jul 2026

Devon

The room was very spacious and comfortable. The bed was phenomenal in more ways than one! Very comfortable and the pillows were so fluffy.

Partner

10/10

Exceptional

13 Jul 2026

Tamara

Nice hotel,very clean and nice comfy beds,staff was very friendly,price was right,definitely stay there again

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Cedric

All went as planned, the room was clean and staff provided excellent service.

Family

4/10

Poor

12 Jul 2026

shaun

The bathroom was a disaster. Tiles buckled on the floor. Wallpaper was coming unglued. The counter was nasty. This hotel is a dump!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Annette

The proximity to public transportation, a free sports shuttle to Busch Stadium, and the free parking is what attracted us to the hotel and that proved to be available and we appreciated that. The hotel itself was ok... the room was spacious and had a huge picture window that looked out to the river and the Arch. It's the little things like a big wad of hair that had been overlooked and left under the bathroom vanity that was a turnoff.

Partner

10/10

Exceptional

10 Jul 2026

Andrew

Hotel was nice. Ol

10/10

Exceptional

10 Jul 2026

Robin

Enjoyed my not room wash dpmewhst clean found some socks under night stand.

6/10

Pleasant

09 Jul 2026

Marc

Most of the staff was fine, but on our last day the person at the front desk forced us out of the pool early. She insisted that it closed an hour earlier than it actually did even though the hours are clearly posted. Sent a complaint to the owners and did not receive any acknowledgement. Found garbage from previous guests when we checking the room for stuff we missed while packing. One of the elevators had the same dropped fortune from a filortine cookie in the corner for the 5 days we were there. Will not stay there again.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Vernal

Always a Great Clean Stay

10/10

Exceptional

08 Jul 2026

CRYSTAL

Stayed for one night while passing through. Loved the big rooms, and the short walk it took to get across the river to visit the arch and get dinner. Perfect for what we were looking for.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Arthur

The room was clean,but the refrigerator didn’t work and it was filthy..

The clerk that checked me out at 9:00 am was rude when I asked her about getting ice on my departure,all the other clerks I dealt with were very professional and courteous.

Does elevator in the hallways in the hotel reach the odor of marijuana.

Partner

8/10

Excellent

06 Jul 2026

Raymond

Fun experience however only one elevator (of the two) was working and the remote control in the room did not work nor could you manually change the channels using the buttons on the TV.

Partner

2/10

Poor

06 Jul 2026

Javier

We had a very disappointing experience with the staff. We were a group of 17 very tired from business travel. Check in was at 4pm but didn’t give us our 5 rooms until 4:50pm. At check out time we requested check out at 11:30am but they refused and want to charge extra. Staff not helpful, kind or courteous. If you don’t appreciate my business I will take it somewhere else. Thank you.

Business

6/10

Pleasant

06 Jul 2026

Misti

Room was clean. Appreciated being next to the casino. Our “casino view” was just the side of the building.

Partner

10/10

Exceptional

05 Jul 2026

Kimmy

Very comfortable beds clean will be staying again

Family

8/10

Excellent

05 Jul 2026

Robert

The rooms have been updated with new carpet, air conditioning. One of the elevators is always broke down and the food at the bridgeaway was better this time. The slots could pay off more.

2/10

Poor

05 Jul 2026

John

We have to have no feather/down in our room due to life threatening allergies to one of us. We go to at least a dozen different hotels a year. Never has any place never accommodated us for this to be a thing they didn't rectify. (Until now)
We (my wife and I) had to go without pillows, for the first time, ever.
We have stayed here before (more than once) and they always accommodated us with non feathered bedding.
This time we had to use the extra towels as pillows.
The receptionist called her supervisor on us for our registration ask, for unfeathered pillows.

Partner

6/10

Pleasant

04 Jul 2026

Scott

Other than the TV not working, it was a good stay.

Self

10/10

Exceptional

03 Jul 2026

Matt

A clean and convenient hotel. Literally right on the river. Just the Illinois side of the Arch.

Self

6/10

Pleasant

02 Jul 2026

Debbie

Clean room. No carts available for luggage. No coffee machines in room or lobby. Needs updating. Staff could have been friendlier

Friends

8/10

Excellent

01 Jul 2026

Geraldine B

Did not allow us to check in early! Strict to what U paid for room view

Partner

6/10

Pleasant

29 Jun 2026

Elana

Check in was at 4, Didn’t have a room available until 6. Gave me a handicap accessible room(not what I booked). Toilet wasn’t properly bolted to the floor and moved when it was sat on. Took a shower and water went all over the entire bathroom floor. No fitted sheet on the bed just a flat sheet and the mattress cover was stained. The lamp shade was covered in stains as well.

Partner

6/10

Pleasant

29 Jun 2026

Justin

Bed had hairs on it and there was something nasty in the fridge

Family_with_children

8/10

Excellent

28 Jun 2026

Tammy

The rooms were clean. Nice location.

Partner

2/10

Poor

28 Jun 2026

Walter

Got stuck in the elevator for over five minutes before help arrives front desk very rude rooms were dirty pool not operational would never recommend this hotel!!!!

Friends

8/10

Excellent

27 Jun 2026

Tiffany

The coffee pot is in the bathroom. These seems very unsanitary.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

ryan

It was nice

8/10

Excellent

27 Jun 2026

Terry

Clean and quiet wasn't bothered

Family_with_children

2/10

Poor

27 Jun 2026

Al

There was no phone to call front desk staff was very impatient and not very helpful no microwave in room beds half made up check in delays the only thing good about this place was the price

Friends

10/10

Exceptional

25 Jun 2026

Gerald

Room was clean and spacious. Bathroom was nice but low water pressure In the shower. Restaurant had good food too!

Friends_and_family Friends

8/10

Excellent

25 Jun 2026

Christopher

Need more towels and need to get body gel

Self

2/10

Poor

25 Jun 2026

Molly

Staff was terrible, pool was green and closed, told me we could leave if we wanted to, had to ask for towels and toilet paper 3 times, hide a bed in room with dirty sheets had to ask 3 times before I finally snagged a maintenance man in the hallway to move it

Partner

6/10

Pleasant

24 Jun 2026

Cindy

No drapes in the room, the blind is an inside window install which allows tons of light into the room.
The room has a tiny 32\"tv, not big enough to enjoy watching
The frig was iced over which made it warm.
Toilet seat was peeling and disgusting Toilet had a flushing problem, had to continually hold down the flush handle for the toilet to flush
Black mold in the shower grout
Very dim light in the bathroom, nightclub dim.
2 hangers in the room
Thin walls
Ice machine didn't work
Green pool
I'd pass this place up, we'll NEVER be back.

Partner

10/10

Exceptional

24 Jun 2026

Matthew

I would 100% stay at this hotel again. The area around the hotel/casino is a little rough, but the property itself was well maintained. The casino had super affordable food/drinks, and the table minimums were very affordable.

Self

8/10

Excellent

24 Jun 2026

Darlene

Room very clean, staff (except one) was very friendly and very helpful when we asked a question. Casino was great a little cold at times but nice. Air in room worked excellent. Enjoyed our time there and in St. Louis.

Friends_and_family Friends

8/10

Excellent

23 Jun 2026

David

Clean and comfortable stay close to the downtown area.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Princets

There were a constant, continuing loud noise coming from furnace. The Hotel lack wall insulation so you could every conversation held in hallways, room, and elevator. Non stop.

Self

8/10

Excellent

23 Jun 2026

Jennifer

Fantastic view od the arch . If you can get a room with yhe arch view it is great. Hotel os competitively priced and for what we paid it was fine . It could use updating. Pool was not available for use when we stayed due to maintenance.

Family

4/10

Poor

22 Jun 2026

Joann

The staff was very vague border line rude had no supplies on the list that was in the room if you left anything at home no water no tooth brush etc. Pool look as if it had a giant ring around the tub and water was a funny shade of green no late check out or early check in a male staff was nice one female seemed to be afraid to help us and the 2 female talked as if she owned the place I know the previous owner Mr. Rand nothing like it used to be just giving my honest opinion

Friends_and_family Friends

4/10

Poor

22 Jun 2026

Timothy

Hair under sheets,rips in the sheets,mold in shower, cabinet door falling off. BAD experience.

Family

2/10

Poor

22 Jun 2026

Ewa

Do not stay here, this area is unsafe. My car was broken into and vandalized. The staff did not care and refused to provide a refund.

Family

10/10

Exceptional

22 Jun 2026

Latoya

No complaints nice

8/10

Excellent

22 Jun 2026

John

It was generally clean and the room was large.
The staff was fine, but the person that checked me in might have been having a bad day.
Bring ear plugs as the hallways carry sound.

Self

6/10

Pleasant

21 Jun 2026

Sandra

Staff were friendly and helpful

Family

10/10

Exceptional

21 Jun 2026

Leon

Great place, clean rooms. Will stay again

Partner

10/10

Exceptional

20 Jun 2026

Tonya

Close to the casino and nice hotel

6/10

Pleasant

18 Jun 2026

nancy

The heated pool was dirty. A brown ring around the whole pool. And didn't smell any chlorine.

Partner

10/10

Exceptional

18 Jun 2026

Marina

Comfortable clean hotel. Staff was not very kind

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Rosea

The hotel is a bit older, but well taken care of. If your looking for a room service or super modern this is not it. I would definitely stay here again, good deal for your dollar. Very clean, my room / hotel did not smell at all. The casino had 3 small places to eat, very clean place

Self

10/10

Exceptional

17 Jun 2026

Joseph

great

8/10

Excellent

17 Jun 2026

Jodi

It was a quick stop on the way to our destination…the room was large and clean and the staff were very friendly. We would definitely stay here again.

Family

8/10

Excellent

16 Jun 2026

Sean

Clean room with great view of St. Louis Arch. Pool needs updating.

Friends_and_family Family

4/10

Poor

16 Jun 2026

Andrea

I booked our room on hotels.com for two queen beds. When we got there, there wasn’t any rooms available including the one I had just booked. They were able to get us into a different room which only had one king bed. We were able to get a rollaway mattress in, but it was still a tight squeeze for four people. Our TV did not work at all. You’re not able to watch any channels. The hotel itself smelled of old smoke.
Staff there were all kind and helpful. I do take fault of Hotels.com for booking a room that was unavailable and was thankful that they did have a room that we were able to stay in.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Cathy

The first room was Awful!!!
No blankets on bed. No microwave and frig did not work. Room was finally changed to a better room. There Linen is AWFUL!!

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Suan

It was not bad, but not the worst.

Family

8/10

Excellent

11 Jun 2026

Timothy

Your basic Casino hotel. They would rather have you at the tables or slots.

Self

8/10

Excellent

11 Jun 2026

Raymond

loved the view from my room

Friends

10/10

Exceptional

11 Jun 2026

Larry

Like the security in the parking lot to keep all the classic cars safe.Great AC in the room.

Partner

10/10

Exceptional

10 Jun 2026

Lucas

Great stay, and great location.

Self

2/10

Poor

08 Jun 2026

James

I was quite disappointed. I arrived in St. Louis on May 30. When I landed at the airport, I checked my email to see that there was a message from Expedia indicating that the Casino Queen Hotel was unable to accommodate my stay due to renovations, thereby forcing me to find a last minute hotel for the next two nights! When I called the Casino Queen Hotel to ask them about this, they claimed I canceled the hotel reservation. I definitely did not. In fact, just days prior, I had received notification from the hotel that they were looking forward to seeing me.

When I called the hotel to question them on this, they were abrupt. Was not impressed. Would not recommend making a reservation there as they blamed me for a cancellation I did not make! I am quite lucky that another hotel had a room available.

Self

8/10

Excellent

08 Jun 2026

Brenda

Close train ride to watch the stl cardinals!

Partner

4/10

Poor

07 Jun 2026

Connie

Room was not very clean, pool was not clean and looks like a deposit ring around it and stuff on the sides. No real smell of chlorine. Water was very hard apparently no water softener. Maybe needs some updating. Shelf in shower was put up w caulking and not a clean job.
It was close to the train and busch stadium and other places so the location was great. Casino was pretty nice and food was good.

Partner

10/10

Exceptional

07 Jun 2026

Diana

I was a little worried about the location on the IL side of the river, but it was fine. We left our bikes on the carrier and they were left alone. We walked across the bridge to the park with the Arch and other than some broken glass it was a pleasant walk and the park was beautiful. The room was large and clean and the beds were very comfortable. I would definitely stay again!

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Jacqueline

Clean rooms. The staff was wonderful. Friendly and helpful. We have stayed here several times over the course of the last 5 years and have always had a positive experience.

Friends

10/10

Exceptional

06 Jun 2026

Curtis

East LRT trip to downtown, especially to the Cardinals game.

Self

8/10

Excellent

05 Jun 2026

Keith

The front desk girls were very impressive. They seemed to enjoy their job, and helpful.

Family

10/10

Exceptional

04 Jun 2026

Kim

Evening was great. Just wish they would have a microwave in the room. We were able to go down by the lobby to use a microwave.

Partner

8/10

Excellent

04 Jun 2026

Keith

Casino is nice along with the room we had. The cleaning staff is very loud in the mornings, so dont expect to sleep in after hanging out in the casino half the night.

Partner

6/10

Pleasant

03 Jun 2026

Andrea

Terrible part of town and the hotel and casino seem run down and old.

10/10

Exceptional

02 Jun 2026

Edward

Room was clean, I noticed the tv was the smallest I ever seen, but I was in town for a game. The staff was great, no issues. Parking was free and was able to take a shuttle to and from the game. Did enjoy the casino for a first time visit. Will recommend this hotel again.

Friends

8/10

Excellent

01 Jun 2026

Tracy

Hotel was clean and staff was friendly. The shuttle to the ballpark was nice to have.

Partner

10/10

Exceptional

31 May 2026

Thereisa

Very welcoming Staff and clean facilities