Name: Tru by Hilton St. Louis Downtown
Address: 1221 Locust Street, St. Louis, 63103, US

4/10

Poor

28 Jul 2026

Joseph

Toilet floor was sticky. Shower water leaks to the floor. The shower faucet would not turn without a great effort. The common area in front of the elevators is trashy and a trashcan right in front of the call button for the elevators.

8/10

Excellent

27 Jul 2026

Brandon

Staff was truly lovely and took good care of us (gave us a room upgrade for free, as it was our first time in St Louis), but they were very understaffed at check in and there was quite a line and a wait. We parked on the street, but heard later that the Valet at the building was full by end of night so best to have a backup plan just in case if you have a vehicle.

6/10

Pleasant

26 Jul 2026

jarret

Parking sucks oh no coffee in room

6/10

Pleasant

25 Jul 2026

Janet

Room was clean. However stool leaked. Notified staff and they were thankful. Breakfast staff was unable to keep enough food and everything supplied.

8/10

Excellent

23 Jul 2026

Vanessa

Property at Tru

8/10

Excellent

22 Jul 2026

Christopher

The staff were all amazing!! The construction outside of the hotel is a downfall. Inside was very clean our room was clean and ready upon arrival. I would definitely recommend

8/10

Excellent

22 Jul 2026

Stacey

The hotel was great, clean and the breakfast was delicious. The only issues I had were that I was unable to connect to the internet and the refrigerator in the room leaked water. I contacted the front desk to inform them of this. They said they were going to send someone to look at these issues but failed to do so. I only stayed for one night so there was no impact, but this would have had an impact if I was planning on staying longer.

10/10

Exceptional

21 Jul 2026

Jon

The room was clean, cool and comfortable. The staff was kind. The breakfast was good. The laundry was good. The parking was expensive the area did not feel safe to walk. There were security guards which was nice. The streets are in the middle of construction and the hotel was also in the middle of some remodel.

Partner

4/10

Poor

21 Jul 2026

Lerayetia

There are bums and crack heads everywhere outside. I would NEVER stay here again outta fear for someone breaking into my car

Self

10/10

Exceptional

21 Jul 2026

Bud

Parking was our only issue.

Partner

6/10

Pleasant

20 Jul 2026

Gina

This hotel is under construction in places. The area is surrounded by construction and therefore a lot of homeless and felt unsafe for exploring the area. I did not feel safe leaving the hotel in the dark.

The front desk staff is wonderful and incredibly helpful. The free breakfast is great. The bed was comfortable.

Self

8/10

Excellent

20 Jul 2026

Shirley

The staff were friendly, the bed was very comfortable. The hotel was a little tired

Partner

2/10

Poor

20 Jul 2026

Ashley

The room that we were given was NOT the room that we booked which was supposed to have a \"city view\" let's begin there... outside of this particular property the streets were lined with homeless in tents & sleeping bags,vehicles with the parts and wheels removed, ARMED security at the front entry. No microwave, no ice bucket, no cups, the room reminded me of a jail cell and the \"city view\"? Frosted windows with a type of like chicken wire in between the glass. The whole thing was a joke and a rip off. Good Luck to anyone who books this particular hotel as you will be in danger & mislead.

Partner

6/10

Pleasant

20 Jul 2026

Miguel

Too many junkies around the property makes you uneasy

Family

10/10

Exceptional

19 Jul 2026

Robert

Everything from The Breakfast to the staff to the parking was excellent so grateful I will be staying there again

10/10

Exceptional

19 Jul 2026

Savannah

You guys were so nice and helpful

Partner

10/10

Exceptional

18 Jul 2026

Claudia

Propre, personnel super gentils . Le déjeuner est de base mais vraiment bien !

Partner

4/10

Poor

18 Jul 2026

Naomi

Rooms were not restocked with toiletries when we arrived. Paid for valet parking ($55 a night) so we didnt have to park on the street. However valet parked us on the street and not in the garage. Breakfast area was dirty and coffee was consistently old or out. Front counter staff just looks at you in confusion when asking queations. Usually stay a Tru but know different hospitality groups own them. I'll be avoiding this one.

Family_with_children

6/10

Pleasant

17 Jul 2026

Thomas

ok

10/10

Exceptional

17 Jul 2026

Mark William

It’s clean and the are really accommodating.

8/10

Excellent

17 Jul 2026

Jenni

Room was nice and clean, staff were friendly, breakfast was ok. They had several items available for breakfast, but not a reason I wouldn’t stay again,

Partner

10/10

Exceptional

15 Jul 2026

Lacy

Great stay. Nice easy check-in.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

kevin

I like everything the food the room the only thing I didn't like were the people that hang around the building but they got good security but I just didn't like that crowd that hangs around the hotel that's all

Self

10/10

Exceptional

13 Jul 2026

Kelli

Check in was very easy and the staff very polite. Room was clean and had an amazing shower. The continental breakfast was great and the food tasted really good. Had an awesome stay!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Nelva

This was a very nice, clean room to stay in. Everything was new and fresh. The breakfast and coffee was great and the staff were so friendly and helpful. I would definitely stay there again! Thanks to the staff for making it a great stay!!!

Family

6/10

Pleasant

13 Jul 2026

Frank

On arrival.i stood in packed lobby for 15 minutes there was no one at the desk but at least 5 checking waiting. Didn't use amenities

Partner

8/10

Excellent

13 Jul 2026

Terri

Great place to stay downtown nice and clean only issue I had was the parking $55 for valet parking limited other parking We lucked out for a spot at side of motel had to pay the meter a couple of times before parking became free after 7pm. Still a great motel close to arch and water

4/10

Poor

12 Jul 2026

Anna

No parking and no overnight valet. If you come back late at night or early in the morning before 7:30 there is nowhere to park. It’s a problem and they didn’t have a solution.

Self

10/10

Exceptional

12 Jul 2026

Nathaniel

Despite being overwhelmed on all sides, each member of the staff was wonderful and very helpful. If I could copy and paste the staff everywhere I go I definitely would!!

Family_with_children

10/10

Exceptional

12 Jul 2026

Shelly

The staff were welcoming and very friendly. The hotel room was very clean and comfortable. The location was convenient. I would stay here again!

Family

10/10

Exceptional

11 Jul 2026

Veronica

Nice to see security at front

Friends

8/10

Excellent

11 Jul 2026

Margaret

The bed and pillow were quite comfortable. The towels were wonderful. The room was small. The breakfast was the best I’ve ever had at a hotel. The hotel itself was beautiful but the location is terrible. Off street parking in that area does not feel safe. Lots of homeless people milling around . The valet parking is a nice service but expensive! Would’ve stay there again?? Probably not because of the safety and parking issues.

Self

6/10

Pleasant

10 Jul 2026

Lisa

Location to our needs was good, although neighborhood itself I wouldn't want to walk at night. Room was average. Breakfast was a constant battle between running out of food or utensils. There seemed to be large groups in town for multiple events. Breakfast wise, despite their knowledge of their census, they seemed ill-prepared.

Friends

8/10

Excellent

10 Jul 2026

William

The staff was great, especially the front desk. Welcoming, cordial and helpful. Room was spacious and clean. Great gym on site. Location was perfect for me as I was there for baseball games. Breakfast included was convenient. Overall a great place and I would definitely stay there again.

Self

8/10

Excellent

08 Jul 2026

Vanessa

The hotel was great but the parking was very difficult. Nothing was mentioned when booking about needing to pay for parking or parking on the street

Family_with_children

4/10

Poor

07 Jul 2026

IYOB

Not satisfied

8/10

Excellent

07 Jul 2026

Lisa

The staff especially the manager was absolutely amazing so was the valet employees. The room had a few problems like our blackout shades wouldn't go all the way down, and our bathroom door would get stuck an not open back up, the sink in the bathroom was slow to drain. But other than that it was a great stay especially for pridefest weekend.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Jacqueline

Staff was so friendly and kind, the hotel itself was beautiful. My room was excellent, it was a 20 min walk to the arch. Loved it.

Self

8/10

Excellent

06 Jul 2026

Courtni

Our room was amazing. The staff were all extremely welcoming and friendly. My only complaint is the construction surrounding the property. GPS was not cooperating with re-routing us to a way that we could actually access the hotel via vehicle. I had to call to get directions. It would have been awesome to have received an email notification to let us know that - with alternate directions.

Partner

6/10

Pleasant

05 Jul 2026

Leann

Breakfast was great!

Family_with_children

4/10

Poor

02 Jul 2026

Dana

No signage and locust street was closed, so hard to find.

Checked in and were given a room that clearly belonged to another guest. Was quite surprised to open the door to a room full of someone else’s belongings.

Breakfast was not great. Eggs were under cooked. No salt available. Had to use coffee cups for juice. Only silverware available was spoons.

Family_with_children

10/10

Exceptional

02 Jul 2026

joseph

Great rooms friendly staff and great location

Friends

10/10

Exceptional

01 Jul 2026

Marsha

Staff were friendly and helpful. Great fitness room and had laundry machines for guest use.

Family_with_children

8/10

Excellent

01 Jul 2026

thayer

The stay was good even though I was there for one night.

Self

10/10

Exceptional

30 Jun 2026

Billy

Thought it was an extremely nice stay, cool and kind employees. Conveniently close to everywhere i needed to go. Definitely considering staying here again next near!

Self

8/10

Excellent

29 Jun 2026

Cory

Staff were incredibly helpful and very polite. Every staff member we encountered was positive and doing a great job. We had a few issues like the blinds in our room not opening and a hook that needed to be repaired, but we only stayed for a short period so it wasn’t a huge deal. We utilized the valet parking and we were very happy with that decision. The location was ideal for walking to the stadium and city museum. The breakfast options changed both morning we were there which was great.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Camryn

Awesome amenities for the price point. There’s no parking so they essentially force you to valet your car though….

Partner

4/10

Poor

28 Jun 2026

Elizabeth

Some of the issues with this property are out their control, but I feel it’s important for incoming travelers to be aware of. The 9th floor, where we were placed, smelled heavily of pot the entire weekend. The first on we were assigned, had no linens on the bed, no towels in the bath, soap and shampoo in the shower were empty and dirty linens were on the floor. Main hallways were full of garbage and not vacuumed. They placed us in a second room, which had linens, but sink was and counters were not clean. They reassigned us for a third time, and, again, dirty linens were left in the room. Laura, at the front desk was WONDERFUL, please give her kiddos for her smile and her service. The breakfast area must have had a leak in the ceiling, there was water dripping by the coffee station.
Overall, maintenance is an issue.

Family

10/10

Exceptional

26 Jun 2026

pierre

Great service all around

Family_with_children

10/10

Exceptional

25 Jun 2026

Felicia

From the outside ur like hmmm! And then u walk in and it top tier! The room lay out was perfect! The staff was warm and inviting! The continental breakfast was top tier! Yummy and great variety!

Family

10/10

Exceptional

24 Jun 2026

Roxanne

Great location and nice property

10/10

Exceptional

23 Jun 2026

Jaime

The hotel is very well located in the city center, close to shops and restaurants. The staff is very friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Ronesha

Very good location parking wasn't the best but everything else was EXCELLENT.

Partner

10/10

Exceptional

22 Jun 2026

Jenifer

Staff was great; room was clean.

Family

8/10

Excellent

21 Jun 2026

CHINA

Staff was very nice & helpful. Breakfast was good. Room was satisfactory. Enjoyed my stay.

Friends

8/10

Excellent

18 Jun 2026

James

This hotel is great just parking area is awful

Partner

10/10

Exceptional

14 Jun 2026

Dysha

Ui would love to re visit

6/10

Pleasant

13 Jun 2026

Claire

The building was slightly in disrepair, the room had a strong marijuana smell, and the breakfast was lackluster.

10/10

Exceptional

11 Jun 2026

Shantanu Arvind

Good hotelto stay in St. Louis

Business Self

8/10

Excellent

08 Jun 2026

Crystal

The room rate was good but parking is $55 per night. It took 30 minutes to get our vehicle when we were leaving. Other than that it went pretty well

Family

10/10

Exceptional

08 Jun 2026

Paul

Toilet needed servicing. But all good.

Self

8/10

Excellent

07 Jun 2026

Donna

Stayed two nights when we came into town for a Cardinals baseball game. We were greeted by a very friendly staff member who got us checked into our room. She explained everything to us. Our room was clean and nice and the beds were very comfortable. Breakfast staff was very friendly as was the rest of hotel staff we encountered. Would definitely stay here again.

Friends_and_family Friends

4/10

Poor

07 Jun 2026

Medina

The property is NOT maintained well and it’s understaffed. We arrived at around 9 pm one room was ready. When I asked for the second room the front desk looked surprised that I had two room reservation. Then after few minutes he said the room was not ready . We waited another hour for the second room. Next day another guest said she checked in and enter her room on floor 6 ( on June 6) other guests were in her room. She went back to the front desk. I am not sure what happened next.
The valet parking staff ( one guy) was overwhelmed. Plan to wait long time for your car. Most of the staff were friendly but that hotel need better management and training.

Family_with_children

10/10

Exceptional

07 Jun 2026

Robert

Breakfast could have had a few more options but that’s a small quibble.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Amy

Staff was very helpful and kind

10/10

Exceptional

04 Jun 2026

Imad

Clean and beautiful

Self

10/10

Exceptional

02 Jun 2026

Craig

Room was clean. Lack of parking.

6/10

Pleasant

01 Jun 2026

Tammy

We waited in line to check in for over an hour and then the room was not even ready for another hour. Which in turn made us late for the baseball game.

Partner

10/10

Exceptional

01 Jun 2026

Gavin

the staff was the coolest hotel staff ever the only thing the hotel needs a pool and that’s a solid hotel

Friends_and_family Friends

4/10

Poor

31 May 2026

Kimberly

Check in was very, very slow. Over 1 hour wait. They should have more staff on Cardinal game days. Parking is $55 and not close.Valet only. There were lots of homeless on the street around the hotel. I will not be staying there again.

Friends_and_family Family

10/10

Exceptional

30 May 2026

giovanni

Heat hotel

Partner

8/10

Excellent

25 May 2026

Gerrit

When we arrived the day before Memorial Day the area was pretty much abandoned. The hotel staff was very helpful and the breakfast was good.

Family_with_children

6/10

Pleasant

25 May 2026

Lisa

Only complaints we had was the air conditioning wasn’t working. The bathroom door was extremely heavy (sliding metal door) and hard to close. Floor wasn’t swept when we got there. Due to no shower curtain or door,bathroom floor got soaked.

Partner

6/10

Pleasant

23 May 2026

Ricardo

Don’t have free parking

8/10

Excellent

22 May 2026

Diesha

Relaxing stay and good bars right up street with good food

Partner

8/10

Excellent

20 May 2026

Koralie

Unless you pay for their onsite parking , you can't find parking anywhere close.

Family_with_children

10/10

Exceptional

18 May 2026

Nancy

Clean rooms, friendly staff, good breakfast selection and well equipped gym.

10/10

Exceptional

17 May 2026

Matt

Amazing historical building down town!!!! Hotel is a great chain !!!! Will def stay again.

10/10

Exceptional

15 May 2026

Bo

The front desk attendant was fantastic, and super helpful for our stay. The valet was also great and prompt, all while handling a large number of guest at the same time.

6/10

Pleasant

14 May 2026

Nancy

We were checked in by a semi-snarky clerk. We had to pay an extra $55 to have our car valeted overnight. Any other parking options were not safe or practical. The interior of the hotel was bright and shiny on the main floor but in dreadful repair elsewhere. E.g. the flooring on the exterior hallway corridor was coming up/non-existent, as was the elevator floor. The door to our room did not fit the jamb and had to be forced open and closed.

8/10

Excellent

12 May 2026

Latchia

I did not like when I went to the front desk for towers. I had to wait until someone bring them to the room. Also, I met the guy in the hallway he assist on bringing the towers inside of my room that made my husband very uncomfortable because I was at the door to receive the towers. He still did not want to give me the towel. I believe that he should not have came in my privacy room the janitor I believe he was the supervisor. Everything else was great.

Family

6/10

Pleasant

12 May 2026

Chelsea

Overall, it was an okay stay. We were only in the room to sleep really. The room was ok, pretty basic with not much on it. As a Hilton Member, i thought we were supposed to receive 2 free waters and a g

Partner

10/10

Exceptional

11 May 2026

Eric

Great

10/10

Exceptional

11 May 2026

Oscar

Decent breakfast and the hotel was perfect friendly

Partner

4/10

Poor

10 May 2026

Rosie

There was construction in front of the hotel and parking was confusing - we tried to call with no answer. We found out valet service is $55/night or you have to find street parking (good luck). When we came back from dinner there was a group of hotel staff standing at the front door smoking weed. At 10pm there were people on four wheelers and motorcycles revving their engines and doing wheelies up and down the street, not letting cars through for a long time. The room itself was fine, apart from the toilet that still had skid marks in the bowl from the previous occupant. Overall, would strongly advise against staying here. It was okay for just one night, but I wouldn’t come back.

Partner

10/10

Exceptional

08 May 2026

Lisa

Everything was clean and staff was very friendly. Breakfast was meh, but sufficient to start the day.

Self

10/10

Exceptional

06 May 2026

Katie

We loved our stay here! Will definitely be back. The rooms were clean and the beds were comfy. It was a great price, too!!

Family_with_children

10/10

Exceptional

03 May 2026

Vince

Our two night stay was excellent. The room was extremely quiet and clean. The hotel was the old Shell petrolleum headquarters back in the day so the building has cool architecture. The air conditioner is central heat/cooling and not the typical window units that always seem to rattle. Our windows were curved glass and provided a stunning view of the 1868 church outside our window. We walked to Busch stadium for a game, 15 minute walk. There were some homeless people around the area but we were not bothered. We were able to park across the street and paid $2 per hour (2 hours max at a time) and just renewed it when the two hours ran out. The time only runs from 8am to 7pm and sunday's are free. We would differently start there again.

Partner

6/10

Pleasant

03 May 2026

Paul

Breakfast was good, room was clean. Barn door to bathroom not installed properly,
Commode was running, one shade was broke.
Elevators were very dirty.
Staff was friendly and parking was at a premium bit valet personal were extremely helpful and polite.

Partner

10/10

Exceptional

02 May 2026

Kelly

My family and I had a wonderful visit to this hotel. All of the employees that we interacted with were professional at all times friendly and were always willing to help us out with whatever we needed. I would definitely stay here again!

Family_with_children

10/10

Exceptional

30 Apr 2026

Chris

Great breakfast and close to arch, stifle theater and ball park

Partner

10/10

Exceptional

25 Apr 2026

SARAH

Amazing staff, great location, affordable. Comfortable beds.

Family_with_children

6/10

Pleasant

24 Apr 2026

Valerie

It was an okay stay. Nothing remarkable but also nothing horrible.

8/10

Excellent

22 Apr 2026

MADONNA

It's close to every thing especially the Arch which is tge main reason why we visited St. Louis.
We stayed for 4 days 3 nights but nobody cleaned our room.

Friends

10/10

Exceptional

17 Apr 2026

Janna

The room was SPOTLESS. Every staff member I met went above and beyond and was so friendly. The breakfast was delicious and fresh. The valet was prompt and friendly.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Keila

Clean room

8/10

Excellent

13 Apr 2026

Ashlee

Staff was awesome at giving recommendations and very welcoming!

Partner