Name: Hilton Pennywell St. Louis At The Arch
Address: 400 Olive St., Saint Louis, 63102, US

8/10

Excellent

02 Aug 2026

Aaron

Nice spot downtown next to the Arch!

6/10

Pleasant

01 Aug 2026

Ronald

Under staff at the front desk. Only 1 person checking people in and there was a line waiting to check in. Property details online listed coffee in the common area, not the case. No ice machines on the floors, had to go to the bar to get ice. Also, details said $38 a day for self-parking and was charged $78 a day. Online details had too many discrepancies.

8/10

Excellent

31 Jul 2026

Deacon

Location was great. Room was nice but unfortunately the shampoo and conditioner were both empty when we arrived. The air conditioning also did not work very well and could not get room temp below 76 degrees. Called maintenance and they came to look at it, said they would be back, and then we never heard anything from them.

6/10

Pleasant

30 Jul 2026

Terry

Our room was plenty nice. But details and maintenance were lacking. The ice machines on every floor were out of order. I went to front desk and was told to go to bar. No one was in the bar, and I was told to go to restaurant. Major ordeal to get a bucket of ice. Then first shower, I noticed the shower gel container was completely empty. I went to workout room for the Elliptical. It was not working, along with one of 2 treadmills. The pillow cases were queens and didn’t nearly cover the king pillows. Nothing horrendous, but constantly annoying small things.

10/10

Exceptional

29 Jul 2026

angela

Close to the dome for a concert great staff and location

4/10

Poor

28 Jul 2026

Valerie

The AC in our room did not work. A call to the front desk promised an engineer but no one came. A second call only was able to offer a fan. There was no one on staff to fix it. We slept in a room that never cooled below 80 degrees!

6/10

Pleasant

28 Jul 2026

sheila

The stay was great with exception of 1 item which for us was huge. We found blood on one of pillows following morning. luckily we did not sleep on that pillow however it made us skeptical if rest of sheets and pillowcases were washed before our stay

4/10

Poor

28 Jul 2026

John

The parking is $35 if you leave your vehicle it’s more if you go in and out of the parking garage during your stay. The downstairs of the hotel looks nice but the actual room you stay in is tiny and not very clean then to top it off it says there is a view of the St. Louis arch which is a complete lie your view is a brick wall. Wasn’t happy at all I paid extra thinking that I would have a view of the arch. I would have never of stayed in this hotel if I knew that definitely a let down. Only thing good was their breakfast which cost and extra $12 so honestly that wasn’t worth it either. Stay at the Hyatt much nicer and around the same price

10/10

Exceptional

27 Jul 2026

Fahn

It was within easy walking distance to Gateway Arch

10/10

Exceptional

27 Jul 2026

Jenyfer

It was perfect for what we needed. No view of the arch though.

10/10

Exceptional

26 Jul 2026

Andrew

One night stay in this beautiful hotel went great! Wonderful showers too.

10/10

Exceptional

26 Jul 2026

Avonda

Absolutely LOVED our stay at Hilton Pennywell!! The staff was AMAZING! Treat yourself to the valet parking. The location is walking distance to the Arch, Busch Stadium and The Dome. Tons of places to eat downtown. You are about 20 minutes from the St. Louis Zoo, Botanical gardens, and Six Flags. Fun for the whole family Security is top notch- you have to use your key card to use the elevators to get to your floor/room. Loved the sense of security.
Will definitely stay there again!

10/10

Exceptional

26 Jul 2026

Brien

The hotel was very conveniently located for the Arch, Busch Stadium, and Ballpark village. There was convenient parking in a garage right across the street that was $30/day. The lobby area was pretty cool (old bank).

10/10

Exceptional

26 Jul 2026

Lloyd

This property was really beautiful. The room was great and met all our needs and expectations. My only complaint was the AC wasn't as aggressive as I'd like (took longer to cool down) and I wish the staff, or even the valet, would've assisted when a homeless man approached us as soon as we pulled up.

8/10

Excellent

25 Jul 2026

Todd

No body wash in the room. Had dispensers in the shower but 2 x shampoo and 1 conditioner. Needs a towel hook in the shower room. Only place to put a towel to use after you shower is over the rod or on the floor as the shower is somewhat separated from the rest of the bathroom

8/10

Excellent

25 Jul 2026

Shane

The room was clean.The staff were helpful.The location was superb, as it was really close to the arch.Food at the on site restaurant was outstanding, I felt that the restaurant hours could have been a little earlier to accomodate travelers leaving early morning. I also felt that having coffee available as you go would have been nice.

10/10

Exceptional

25 Jul 2026

David

This is a first class hotel. The room was very clean and nice. Very close to Busch Stadium and the Arch. Awesome hotel for being in a downtown area!

8/10

Excellent

25 Jul 2026

Devika

Great stay! The property was clean, well maintained, and in a very convenient location. Being right next to the Arch made it easy to walk to nearby attractions and explore the area.

6/10

Pleasant

24 Jul 2026

Patricia

This is 2026….. strong reliable internet isn’t just an amenity, it is a requirement. I was here for business and I couldn’t keep a connection. Nearly all of my work was jammed up in your system. It wouldn’t send until I left the property. This happened in my room and your lobby. Hilton Honor connections are generally very fast and efficient. Very disappointing.

10/10

Exceptional

24 Jul 2026

Mercedes

Everyone was so friendly! Julie, who checked me in, was very personable and had great energy. I also had breakfast and the food and service were exceptional!

6/10

Pleasant

23 Jul 2026

Anthony

Prepaid breakfast was a buffet and ordering from the menu was unavailable.

6/10

Pleasant

23 Jul 2026

Patrice

The water pressure was not good. I forgot my soap and the dispenser in the shower was empty. Also didn’t have a second roll of toilet paper. Unfortunately those were things I needed and didn’t have, and this was an inconvenience,but the room and hotel and staff were nice.

10/10

Exceptional

23 Jul 2026

eboni

My room was kind of dusty, the day we checked out the air stopped working. The only working ice machine was on the 2nd floor (I was on the 6th floor). Only one working elevator. The food and bar was EXCELLENT!! The staff was EXCELLENT.

10/10

Exceptional

22 Jul 2026

Sivashankar

Good customer sercice

10/10

Exceptional

20 Jul 2026

Myles

Great lobby area, classy and vintage style

Self

8/10

Excellent

19 Jul 2026

Shelley

The location of the hotel is perfect and is very clean and well maintained. The restaurant is expensive so we walked around the corner to Chili Macs for breakfast each day. The cost to park a car per day is expensive enough at $39 but the hotel initially charged me $117 per day ($39x3) for the 3 days for a total of $350 plus tax instead. Luckily I checked the receipt before I left. The hotel overall is very nice and centrally located, but review your receipt upon checkout for erroneous charges!

Partner

8/10

Excellent

16 Jul 2026

Brianna

Very nice. Pricey for valet otherwise good!

6/10

Pleasant

15 Jul 2026

Kevin

I booked a room with 2 queen beds well in advance of the reservation date. When we arrived I was given a kind bed and a roll away. This was a special weekend for 2 guys traveling to see baseball games for an entire weekend.

Friends

10/10

Exceptional

14 Jul 2026

Holly

I don’t normally write reviews but we very much enjoyed our stay at the Pennywell!

Beautiful property, excellent downtown location and very friendly staff. Next time we are in St. Louis we will be staying here again!

Partner

10/10

Exceptional

14 Jul 2026

Seldina

Love it

Family_with_children

4/10

Poor

14 Jul 2026

MARC

Room smelled bad, no breakfast ready first night, parking wasn’t clean.

Business

6/10

Pleasant

13 Jul 2026

Marla Jan

Not much good to say other than location to Busch stadium. Carpets were dirty, room was dirty. Anything you wanted was extra. Paid to park and if you wanted breakfast it was extra. Since it was game night the rooms were sky high! Staff was just ho hum. If you can find somewhere else.

Friends

10/10

Exceptional

11 Jul 2026

Jacob

Great

Partner

10/10

Exceptional

11 Jul 2026

Cherie

Staff was great. Room was very nice. Well maintained. Beautiful property. Great location!

Partner

8/10

Excellent

08 Jul 2026

kim

Clean room

Partner

10/10

Exceptional

08 Jul 2026

Marshall

Very helpful and pleasant staff!

Partner

10/10

Exceptional

08 Jul 2026

Sue

It was a very nice stay. No need for anything. All toiletries were in the room. The staff was very helpful. The building was clean. It was in a good location to walk toward many areas. Will definately stay there again.

Partner

6/10

Pleasant

08 Jul 2026

Gerald

The room assigned to me had a bad AC so it was 81 degrees when I got there. On site Mx guy tried to fix it but really wasn’t knowledgeable about AC’s? I switched rooms around 11:30 pm that night on returning to the hotel. The 2nd Room assigned was comfortable & clean with working AC! Parking is $40-$50 per night aka Valet or self park. Ballpark about .04 mile walk. Was not offered any comps due to AC & room changes in the late night hours? Price of room reasonable but parking really drives up the total cost like most bigger cities?

Self

10/10

Exceptional

07 Jul 2026

Mark

Our stay was a tale of two rooms. The room we booked on Hotels.com was a premium corner room that was beautifully furnished, large enough to easily accommodate two king size beds, had upscale bath fixtures, and was quiet and well maintained. It easily accommodated my wife, son, and I.

After booking the Hotels.com room we decided we wanted to arrive a day earlier. There was no availability at the time. Calling the hotel directly, it was suggested that my best hope was to call the hotel directly for possible cancellationsT. About two weeks later, we were able to arrange a second room night through the hotel. It sounded good. We could get the two queen bed deluxe room we needed. The price was significantly higher, but there were few options as we were getting close to a holiday weekend. To our dismay, the \"deluxe\" room was so small, that we could not roll suitcases past the queen bed closest to the door. The air conditioning wast feel that it came close to the quality I expect of a downtown Hilton hotel. It felt more like a cheap highway motel. It might of been an acceptable room with one bed, but shoe-horning the second bed into the room was terrible. It was crowded and uncomfortable.

The hotel staff were great. They gave special attention to our need to transfer from one room to another, and even gave us a free upgrade. So, I applaud Hilton for their excellent staff.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Joseph

We only stayed the one night, but that one night was still great. The room was clean, quiet, and cool. The hotel lobby was clean and done in the style of an old bank, which it was in the past. We did not get any food at the Pennydrop, as we had plans elsewhere, but the folks that did seemed to be having a good time.

Bottom line: This is a hotel I definitely will stay at again.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Douglas

The room was excellent. Location was great and staff was friendly and courteous.

Self

10/10

Exceptional

05 Jul 2026

Shaun

Good room and great staff.

6/10

Pleasant

04 Jul 2026

David

The room was clean. The bed was okay, though the bedding kept slipping off. The room itself was somewhat dated and light streamed in from outside in spite of the blinds. The bathroom was fine, though not luxurious. In all, it didn’t feel luxurious. The lobby is quite nice, and they have a bodega where you can purchase expensive snacks from the hotel. The food service was absurd, frankly. Breakfast buffet was fine, but the dinner service was laughable because the hotel was literally out of every single item we ordered. We picked up and walked over to the Hyatt. The valets do a great job, but $49/day feels extreme for St. Louis, Missouri. I would not recommend this hotel.

Family_with_children

8/10

Excellent

02 Jul 2026

Harvey

No bottle water in room.

Partner

10/10

Exceptional

02 Jul 2026

Katie

Wonderful stay!

Family_with_children

8/10

Excellent

30 Jun 2026

Raymond

While not a new hotel with a ton of amenities, it is close to many of the main attractions around town.

Partner

6/10

Pleasant

29 Jun 2026

Jessica

The stay wasn’t horrible, but I would’ve expected more for how much I spent per night. I paid for/booked a higher level floor, but was told no rooms were available. The first room we were given was not clean…unmade beds and towels on the floor. The second room we were given was Ok, but lower level so a lot of noise. Coffee machines were in the room but they were out of coffee cups. So the only way to have coffee was to pay for it in their restaurant or walk to block to local coffee shop. I know, petty things to point out…but again I’d expect a lot more for my visit given the price per night.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Chantelle

The room was clean but very basic. The elevator was sketchy and there was lots of noise from surrounding guests. The staff was not very friendly or helpful.

6/10

Pleasant

27 Jun 2026

Matt

It’s a nice place. Beds were old and the rooms are on the smaller side though.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

DIEGO

It was a nic hotel. Room was very clean and everything in order. The guys that checked us in was awesome

Family_with_children

10/10

Exceptional

24 Jun 2026

jonathan

Very clean, good food, good prices, great location for ballpark and arch and safe location to walk to both.

Family

8/10

Excellent

24 Jun 2026

Brynli

Staff was friendly. The pictures made the hotel seem newer than it is. Our room had a solid wall to the outside with two small windows. The picture of The Arch on the images is not taken from their location.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Betty

Close to many tourist attractions. Parking garage secure and safe. The front desk personnel were quite helpful and friendly. Would stay at this hotel again.

Family

10/10

Exceptional

20 Jun 2026

Allen

YES.

Family_with_children

8/10

Excellent

20 Jun 2026

Brandon

The decor of the hotel was unique and upscale. Very clean and well appointed room. The bed did not have a comforter but multiple sheets.

Family

10/10

Exceptional

19 Jun 2026

Jonathan

Absolutely beautiful building! The staff was so great and helpful our rooms AC went out and they got us in a new room so fast it was unbelievable. Everyone was incredibly nice and the breakfast was so very good!

Partner

10/10

Exceptional

19 Jun 2026

Jose

Cleaning

6/10

Pleasant

18 Jun 2026

Christina

I guess when I splurge and pay $200 plus a night, I expect immaculate. When you arrive they hit you with a $75 accidentals charge which will refunded after your stay. Well then I expect the carpet to look clean, not have spots and show a path. I don't expect the bathroom mirror to be broken in the corner. And I realize cleaning outside windows is a feat to do and may happen every couple months(?) but the windows on the outside seemed extremely dirty. There were spots on the side table, from a drink or something and a couple spots/stains on the bench by the door. We had a corner room with so-so views. But traffic noises are very loud at times. The beds were comfortable, shower was nice. The front desk lady was nice but hard to understand due to her accent and quiet voice. For a fun little splurge for my husband's birthday, I wasn't impressed. And parking is $49 for valet or another $39 for the parking garage, which I feel should be included. No other options were given and I didn't have time to look, but that seemed a bit much.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Dusty

Good location for Arch and Cardinal game. The room was pretty good. Valet parking was a little slow since only 1 person was trying to do it all. He was working hard, but it was just him.

Partner

10/10

Exceptional

15 Jun 2026

Susan

1 block from the Arch- easily walkable 😊

Beautiful! Got the premium bed - well worth it! Pure luxury ❤️

Partner

10/10

Exceptional

15 Jun 2026

Verdi

Excellent hotel in a unbeatable location. A five-minute walk to the Gateway Arch, as well as close to public transportation. Very friendly and helpful staff. Room was in excellent condition. But the location is the main selling point. Only slight downside was one of the two elevators was undergoing repairs, leaving only one available. Not terribly inconvenient and easily manageable.

Self

8/10

Excellent

15 Jun 2026

Timothy

Nice

6/10

Pleasant

14 Jun 2026

Denise M

The staff was very helpful. I was disappointed in the cleanliness of the room. There was garbage in the trash, can from the prior people who stayed there and hair in the sink. There was also stains on the carpeting and on the couch in the room, the reduced price on the breakfast is a nice benefit for a downtown hotel, and the in and out privileges with the Quik Park next-door is a nice benefit. One of the elevators was down during our entire stay so that was also disappointing.

Partner

10/10

Exceptional

14 Jun 2026

Jon

Rooms were clean and the staff was helpful.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Nathan

Would NOT cancel minutes after booking. Charged back the CC!

10/10

Exceptional

09 Jun 2026

Michael

Great hotel at a good location.

Self

8/10

Excellent

07 Jun 2026

Bethany

The room was quiet and clean staff were excellent and nice breakfast buffet. Located close to many things to see 5 min from the Arch and 10 from the baseball stadium.

Friends

10/10

Exceptional

06 Jun 2026

Tasha

The hotel is located perfectly in the downtown area in walking distance of Busch Stadium, Arch and convenient stores. If you take the train its less than 10 minutes away from the hotel. Hotel staff was friendly and helpful.

Family

10/10

Exceptional

04 Jun 2026

Teri Ann

A nice historic hotel, located a block from the arch. Staff are very friendly and helpful.

Self

10/10

Exceptional

02 Jun 2026

Stacey

Convenient location, clean, helpful staff. Would definitely stay again!

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Cindy

Check

6/10

Pleasant

02 Jun 2026

trishann

Perfect location for parking, staying and seeing arch. Also, if you’re going to see a ballgame!

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Cheri

We have had a cousin reunion before the cardinal game. We have 9 couples and some fly in from Texas and California. We all meet in lobby bar. Find out bar doesn’t open till 5 even day of games. But we re told we can’t bring our own. And the only thing sold in gift shop is beer. No wine!!

Twice we ve had trouble w breakfast. Last year we waited over half hour to get orders taken! This year buffet, but NO eggs at buffet from 9 am till 9:40! And it’s a $20 buffet. And then we re told that for our large group we could only have 4 separate checks. And then then waiter brought an extra out and wanted us to pay for more buffets than we had. We can walk to several other restaurants in the area. Not happy for this quality and price range hotel

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Joseph

The listing said parking was available on premises but that is not accurate. Paid parking is across the street. That should be corrected. Besides that the hotel was nice

Pet

8/10

Excellent

01 Jun 2026

Tony

The Pennydrop Bar and Cafe was good.

Friends

10/10

Exceptional

01 Jun 2026

Brent

It was a great stay!! Everything from the staff, amenities and the hotel overall was excellent!! We will definitely stay here the next time, we come to town! Also, the valet service is well worth it!

Partner

8/10

Excellent

01 Jun 2026

DAVID

Nice hotel with a great staff.
Issues: Only one usable elevator (other one was out of order)
Parking garage spaces were extremely small and inconvenient

Friends_and_family Family

10/10

Exceptional

31 May 2026

Debbie

Very clean and in walking distance of everything!

Partner

8/10

Excellent

30 May 2026

Karen

Our bathroom body soap and lotion dispensers were empty. It was a quick trip so we didn’t bring any of those items as it said provided so had to make due with bar soap for sink.

Partner

10/10

Exceptional

30 May 2026

Carmelo

Clean, comfortable and close to everything…highly recommended

Friends

8/10

Excellent

29 May 2026

Kelli O'Connor

This hotel is beautiful, very clean, and had very comfortable beds! Dining options in the area were limited, so we ate at the hotel. Our only complaint was that most of the menu options were not available, which was especially difficult with kids. However, the food we did order was delicious. The breakfast bar is only available on weekends, and other days it is a la carte, which can be slower than the breakfast bar if you're needing something quick. We loved the beautifully preserved features of the historic bank that was on the property previously. Valet service for parking was wonderful, and all of the staff were polite and courteous. It's walking distance to the Arch and driving distance for some fun activities like the City Museum and Botanical Gardens. Would definitely recommend this hotel!

Family_with_children

8/10

Excellent

29 May 2026

Andrea

Location is good

Family

10/10

Exceptional

28 May 2026

Norma

The building looks old from the outside, but wait till you enter. It is gorgeous. The rooms are clean and comfortable. The dining room is nicely set up with table service. Breakfast is made to order. Everything is just perfect. The staff is courteous, polite and knowledgeable. Would recommend highly 10 out 10

Partner

10/10

Exceptional

28 May 2026

Ty

Quick

10/10

Exceptional

27 May 2026

Kevin

We enjoyed our stays. Great location within walking distance to good restaurants, the arc, and the river. Helpful staff.

Business

10/10

Exceptional

26 May 2026

Sidney

It was close to everything. Yhe staff was wonderful and I had a great stay.

Self

10/10

Exceptional

26 May 2026

Teresa

We loved everything about this hotel. The location was perfect. Walking distance to everything we wanted to do. The hotel and room were beautiful. The shower was amazing. The room was large and clean. We felt safe. The room was quiet. The staff were friendly.

Friends_and_family Friends

4/10

Poor

26 May 2026

beth

Clean room, fast check in

Self

10/10

Exceptional

25 May 2026

Colin

Very luxurious hotel with scenic interior lobby. 10/10 would recommend if visiting STL

Partner

8/10

Excellent

24 May 2026

Olga

The restaurant meals were very good and the staff was quick and friendly.
The valet staff was always friendly and ready to help.
I was surprised to have been charged an extra $25 just to check in early even though the room was clearly ready since I was able to go upstairs right away. I don’t know what the extra $25 was for.
The hotel itself was located in a good location so I was pleasantly surprised to be within a realistic walking distance to several tourist attractions.

Self

10/10

Exceptional

23 May 2026

Christopher

This is a great property located within a short walking distance from the Arch and some restaurants. The room was clean and large. Very comfortable. The breakfast was good. The staff was helpful. Highly reccomend.

Partner

8/10

Excellent

22 May 2026

Colette

Great location and staff.

Self

10/10

Exceptional

22 May 2026

Tim

Great location, walking distance to Busch Stadium and everything.

Partner

10/10

Exceptional

22 May 2026

Tanya

Great location for all the downtown activities. Baseball games, the arch, restaurants etc.

Family

10/10

Exceptional

21 May 2026

Greg

Very clean! Friendly staff! They were able to accommodate an early check in for $25 dollars which I was fine paying because I arrived very early. Very close to the Arch! Easy walk to Busch Stadium. I would definitely stay there again!

Self

8/10

Excellent

21 May 2026

Richard

The room was quite large in size, a couch or love seat would have been preferable to the one small chair. Mattress had much to be desired, very soft, probably needed replaced. Bottom sheet didn’t even cover the mattress on the side. We had an issue with the toilet running but the did come up and fix that the day we reported it. HVAC was rather loud and blew quite forcefully, had to keep adjusting the thermostat

Partner

8/10

Excellent

19 May 2026

Jan

First morning, no cook available, no hot breakfast.

Friends_and_family Family

8/10

Excellent

19 May 2026

Gail

This hotel does not offer “breakfast included” in their pricing, but the buffet and à la carte selections are excellent. Our room was spacious and comfortable. The hotel is a five minute walk from the Gateway Arch National Park!

10/10

Exceptional

19 May 2026

Hannah

The staff was so lovely and welcoming. Robert specifically at the front desk went above and beyond to make sure out needs were met. He also told me he loved my personality so extra kudos to him!

Friends_and_family Friends

10/10

Exceptional

18 May 2026

LINDA M

The Hotel was convenient to the my location for Saint Louis University Graduation. The Hotel was clean and served a very good buffet breakfast. The Hotel did accommodate me and I was allowed early check in. Front desk staff was professional and pleasant and also, gave me two complimentary bottles of water. Also, the Hotel did have validated parking for duration of my stay which was absolutely good. The staff did an excellent job cleaning and keeping the room stocked. I would definitely recommend this hotel for Downtown stay in St Louis.

Family