Name: Aloft by Marriott St. Louis Central West End
Address: 4245 Duncan Avenue, St. Louis, 63110, US

10/10

Exceptional

28 Jul 2026

Cedric

Wonderful room and hotel. Mattress could be better.

10/10

Exceptional

25 Jul 2026

dianne

The staff during check in were welcoming. The room was clean. And the bed was very comfortable. I asked for extra blankets and they were very quick bringing them to me.

2/10

Poor

25 Jul 2026

Kimberly

Shower was dirty
Bathroom was dirty
Parking was horrible
Parking costs $30 extra per night to park in a parking lot and walk around the main street and around an abandoned building to get to the front door of the hotel.
I've stayed at Aloft before.... This was disappointing and a downgrade

10/10

Exceptional

23 Jul 2026

Mark

Very clean and fun! The pool table and dart board gave us hours of fun!

8/10

Excellent

23 Jul 2026

James

Marijuana friendly outside is a great thing

10/10

Exceptional

21 Jul 2026

Sherrie

This place was amazing. Very clean and staff was great and very helpful.. they just don't tell you about the $75 deposit and the $30 parking fee other than that I really enjoyed my stay there...highly recommend

Family_with_children

10/10

Exceptional

19 Jul 2026

Georgianna

The only thing that would have made it even better would have been a microwave in room. I also was not a fan of the smart fridge maybe because it wouldn’t get cold enough

Partner

10/10

Exceptional

19 Jul 2026

Austin

I love My stay at the hotel. The room was perfect. The beds were nice and soft. The shower was great

Friends

2/10

Poor

19 Jul 2026

Cedric

I had one room reserved for 1 night. Got to the desk just before 4pm to check in. (Bearing in mind, their check in is at 4pm)
The lady behind the desk proceeded with the protocols of my ID and Credit card. Then soon after was about to issue a key. I then sked if i could get a room on the lowest floor available, to which she obliged and issued me the key to room 241.
I thanked her and went up stairs. I realised the room was almost a good 3-5 mins walk from the elevator, which i wasn't happy with, so i returned to the desk to ask for a change to one closer to an elevator. And that was my only offence.
As soon as i asked, this lady said straight away, she cannot change my room because they are fully booked.
I was in shock, as it was just about the 4pm check in time, and i had lef that desk less than 10 minutes ago, so NO WAY would all the guests booked have come to checked in.
So i asked what she meant by fully booked as there will be unoccupied rooms.
She said ready changed one room and now asking to change again.
Then on a lady behind the other computer, who was the hiuse keeping supervisor budged in to support her colleague. So i asked her what was the no of the room if she said i CHANGED a previous room, she responded \"in any case we cannot change your room\" so i asked again.
It was just a very unfriendly and almost disrespectful experience for a room i PAID for.
Almost as if i was begging a favour.
These 2 ladies are givng the hotel a bad image and experience.

Self

4/10

Poor

19 Jul 2026

Jason

The staff at this place were so unhelpful and rude.

First, I googled where to park and it directed me a block away. When I walked to the hotel and checked in I asked about if I had parked in the right place. I was told \"We've got parking in the back. It's $30.\" I said, \"Should I move my car then?\" And she said, \"Our parking of on the back.\"

Then she told me \"Breakfast is at 6:30 in the morning.\" This was a Thursday night and I was having breakfast on Friday with my company but I wanted to verify that breakfast was at the same time on Saturday, so I said, \"What time is breakfast on Saturday?\" She literally rolled her eyes at me and said, \"I just told you breakfast is at 6:30.\" I said, \"Okay, often hotels will have later breakfast on the weekends, so I just thought I'd ask.\" She rolled her eyes at me again.

Saturday, I go down to breakfast at 6:45 and a lady there says to me, not nicely, \"Breakfast doesn't start till 7.\" I said, \"Oh, okay. The lady at check in told me it starts at 6:30.\" And she said, \"I didn't know what you were told, but breakfast starts at 7!\"

I went back to my room and came back down at 7:01 and it still wasn't open. The same lady said, \"She's not here yet \" I said, \"I thought it opened at 7. It's past 7.\" And she said, \"She's not here yet!\"

Rude staff award!

Business

8/10

Excellent

18 Jul 2026

Michael

The rooms were fine and the location was convenient to use the train to anywhere. Parking was confusing, as the hotel tells you it's $30 per day charged to your room, but the lot you park in says max $12 per day to just take a ticket. In the end, we paid nothing to park because the gate wasn't working. Also, I'm pretty sure street parking wasn't checked all weekend. My only other complaint was that the A/C is regulated to shut off intermittently so sleeping was difficult if you are used to white noise. Overall, it's a pretty cool place with a bar, food, pool and games.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Khristina

Very nice hotel staff were great water was hot the entire stay clean rooms

Partner

6/10

Pleasant

16 Jul 2026

Michael

Room echoed terribly and the AC did not work. Staff did apologizing for the AC.
Parking was not ideal. The risk of parking at a city meter made the cost of parking in the lot feel like extortion.

Partner

10/10

Exceptional

16 Jul 2026

Jessica

Great customer service, clean room, courteous staff and very accommodating. Will book again.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Holly

parking might be an issue, but we stayed there Saturday into Sunday and street parking was available for free and very close. Not sure how our next stay will be Friday into Saturday but either way, won’t be mad if we end up paying for parking. I’m sold on Aloft— this will be my 3rd stay (in 2 locations) and for the price you can’t beat it— a bar if you want it, pool & gym if you want it, but the modern decor, and options to play games or have a bonfire— it’s the best option whether you’re on a budget or not. Breakfast isn’t free but it’s available and not unreasonable, and the staff was very helpful in recommending things to do

Partner

10/10

Exceptional

14 Jul 2026

Stanley

Everything was amazing, would stay again

10/10

Exceptional

12 Jul 2026

Jona

Our stay was great! The lobby was clean and cool. My son enjoyed playing skiball and darts in the lobby and the pool was nice! The lobby was a cool little hang out spot with lots of seating, games and a bar. Our room was very nice and clean too. Staff was all very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Bruce

Friendly and helpful staff. Free shuttle was able to take us multiple times to BJC Hospital.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Amy

Friendly staff but I was surprised there was not self-parking onsite

Friends

8/10

Excellent

29 Jun 2026

Mitchell

We just needed a place to stay that was close to Barnes. This worked. Room was clean, staff was helpful, did not take time for breakfast. Parking not so great, but then we're not accustomed to city life.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Robert

Great experience for a short stay. Great staff and clean hotel. Very dog friendly which we loved.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Karen

Parking was a challenge even with valet.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Tillashane

The stay was great! Clean rooms, the pool area was clean, and the vibes were also there. There is a bar and a cute sitting area the second floor. The only downside was the parking. They had valet for an up charge but there was street parking nearby.

Family_with_children

10/10

Exceptional

20 Jun 2026

Joseph

Easy-peasy, like a hotel stay should be.

Partner

10/10

Exceptional

17 Jun 2026

Brien

Honestly loved it will be going back the loved the games area

Family_with_children

10/10

Exceptional

15 Jun 2026

Daphne

We love it! Have stayed here twice now.

Friends

10/10

Exceptional

15 Jun 2026

Latasha

I loved the room is it uniquely designed and my daughter loved the pool and the little game area . It was an amazing experience for us both ❤️

Family_with_children

2/10

Poor

15 Jun 2026

Nathan

My family (wife, two small children) splurged to stay at Aloft by Marriott during our recent trip to St. Louis. upon arrival I was told that the room I had booked (and paid for in full) was not available and our family would have to stay in a smaller room with one bed. I had booked a month or more previously for two-beds for the four of us, and without options and not wanting to disappoint the kids (they were very excited about the pool) we went ahead and took the room.

I have booked hotel rooms all over the world, and I've yet to experience being told the room I reserved (and paid for ahead of time) was not available. The check-in was reasonably friendly but was met with negativity from the hotel operator when i asked if there was any way to fix the issue. The person on the other phone (assumed it was management) was quick to say no to any shift.

The kicker is this: at 2:15 a.m. I got up to use the restroom (from the floor in our room, where I was sleeping). We were staying in the main tower/Western section of the hotel. When I looked down at the Eastern section of the hotel I could see in to rooms (because the hotel left the windows to open rooms open). There was not one but two rooms in the second connected tower, with two queen beds and no one staying in them. The same was true the next night as well.

I have not been this disappointed in a stay in my adult life. As I see with others, it seems this hotel has serious management issues and we will no return.

Family_with_children

10/10

Exceptional

15 Jun 2026

Rich

From the moment we arrived to the moment we left, the staff at Aloft was nothing short of spectacular. I had zero expectation that our room would be ready when we got to the hotel at 8, but they generously gave us a room when my expectation was that they hold our luggage until we came back to check in. From there, they recomended places to eat and visit, offered the shuttle for those places that were near. They greeted us the next day as if they had known us or that we were royals. The only thing I would caution other visitors is that there are no microwaves in the rooms, but you can walk down to the reception area and they have one there. Other than that, everything was wonderful.

Partner

8/10

Excellent

14 Jun 2026

Paul

This was an excellent location for us. The parking is not as convenient for able bodied people. The HC parking that we needed because of one of us being in a wheelchair was very convenient and without cost.

Partner

8/10

Excellent

09 Jun 2026

JESUS

Shower hygiene products were empty.
Otherwise, overall great stay.

Self

8/10

Excellent

09 Jun 2026

LaVondra

The staff was very friendly and knowledgeable

Friends

10/10

Exceptional

07 Jun 2026

Thomas

Great location right off the interstate. In a safe neighborhood as well. Would stay here again

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Phoebe

A nice stay however the valet service charged us for 4 days when we were only there for 2 days. I got the receipt in my email 2 days later. Property is nice and close enough to the busier parts of the city.

Friends

10/10

Exceptional

01 Jun 2026

Gabriel

Great central location to all the areas of St. Louis we wanted to visit on our family trip. Really great property to spend with family and friends.

Family

6/10

Pleasant

01 Jun 2026

Kalugotla

The rooms were clean and staff was helpful. However hotel doesn’t live up to Marriott standards. I booked the hotel for visiting professionals. When I checked ahead, coffee carafes were empty by 10 am. My guests complained of low water pressure and spotty service eg not having enough coffee cups in the room. Not having free break fast is a disadvantage. Parking is expensive

6/10

Pleasant

31 May 2026

Marie

.

Friends

8/10

Excellent

26 May 2026

Gracie

The staff were nice and the location is close to the Foundry.

Partner

10/10

Exceptional

26 May 2026

Martin

good

Family

2/10

Poor

22 May 2026

Simon

The front desk staff was unable to answer any of my questions regarding the hotel guest parking and instead provided incorrect information, which was a very unprofessional response.

Family

10/10

Exceptional

18 May 2026

Jose M.

Quick check in. Exactly what I needed for a quick visit in the city.

8/10

Excellent

17 May 2026

Carly

We enjoyed our one night stay here while we attended a concert! The front desk staff was pleasant and our room was clean! Our only issues was the toilet shooting water at us/ the surrounding area whenever we flushed. We mentioned it to the front desk staff at our departure.

Partner

10/10

Exceptional

16 May 2026

Alan B

Great place to stay. Will be back.

Family

10/10

Exceptional

10 May 2026

Larry

Great Stay

10/10

Exceptional

10 May 2026

Gennaro

Excellent

2/10

Poor

05 May 2026

John

This hotel was from the hell, the parking was from the hell. The door to our room squeaked so bad, we will need a hearing checked to make sure we didn’t lose our ear drums. Rooms were a paper thin you could hear every move above person made. Asked them if we could change to a different room but they won’t let us change.
The last night of stay, the hotel caught on fire sent all of us to out side for over an hour in the middle of the night and in the cold. Our clothes smell like a rubber chemical bunt Yet no hotel management apologized us for inconvenienced us.

10/10

Exceptional

04 May 2026

Paul

Good.

10/10

Exceptional

28 Apr 2026

Bethany

Nice room - if you'd like to adjust the blinds, the buttons are under the TV.😎

10/10

Exceptional

26 Apr 2026

Tina Rose

The property is clean, spacious, strategic to a lot of places to go. Staff are friendly.

Family_with_children

6/10

Pleasant

26 Apr 2026

Annie

Will not stay here again.

Partner

8/10

Excellent

19 Apr 2026

Linda

Staff was friendly including valet person that we didn’t need. Checkout was flawless and quick. VERY quiet especially noticed since my room was next to elevator

10/10

Exceptional

12 Apr 2026

june

Its my 2nd time staying there. The staff is so friendly. Its a welcoming hub and we will be back!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Kiely

We had an overnight stay here for a last weekend away as a family of 2 and it exceeded our expectations. In a pretty good neighborhood, in good distance to everything around we wanted to do. The amenities were great, we didn’t get to experience the bar by our own choice but it looked fun too! The breakfast options were great and delicious, the waffles were A+.

Partner

10/10

Exceptional

11 Apr 2026

Karl

People were extremely helpful and pleasant. Fun things for kids to do on property

6/10

Pleasant

11 Apr 2026

Burningwillow

Like more of the average starred hotels I took with a grain of salt when walking in, it had a modern but pleasing look. Checking in was a little confusing but staff was very helpful. Then when getting in the room it was tad bit smaller than expected, Although beds were comfortable and didnt mind the a/c noise as long as it worked. Plenty of towels were provided I would say I would comeback if I were planning to go to St.louis again

Friends

10/10

Exceptional

08 Apr 2026

Ronnie

Great hotel at a good price. Like the hotel’s vibe and trendy look. Room was nice - would stay here again.

Partner

10/10

Exceptional

06 Apr 2026

Rhomonia

Near specialty hospitals, very clean, great for families, has a gym, pool, beautiful pit. Staff is wonderful.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Korine

Everything was fantastic! The staff were friendly and sweet. My only complaint would be the shower needed to be bleached a bit more otherwise everything was to perfection!

Self

8/10

Excellent

04 Apr 2026

Jon

Overall a very nice stay in a hotel that doesn't feel like the standard/status quo corporate chain. We appreciated the location, the facility and the service. Would come back.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Shalace

Stayed for 3 nights with my teens! They thoroughly enjoyed the pool, staff was friendly, and we had no issues!

Family_with_children

4/10

Poor

30 Mar 2026

Andrew

Check-in time is at 3 and we arrived at 4:10. We were told someone paid for a late check-out and checked out at 4. The woman at the desk told me check-in is at 4 and the room wouldn’t be ready for 30 min. So, she lied about check-in time. Basically, they decided to make more money and screw us over. We were offered a smaller room but not the one we paid for. We were on a schedule as this was a road trip. We came back at 630 and the room was ready.

The room is fine for a couple but not a family. We have a 16 year daughter and 12 year old son. The toilet is behind a barn door providing very little privacy. The shower is out in the open. You can’t see through the bottom of the glass. Again, very little privacy.

Let’s get to the parking. There’s a parking lot next door that the woman who lied about the check-in time advised it was $35 to park or $38 to valet. We noticed the sign at the parking lot says $12 a day. I asked prior to paying the hotel and she said we can pay either now we know the real price. We could pay the hotel or the lot. They are thieves and con artists.

The hotel is clean. I would never stay again. They’re a bunch of thieves. Took my money and sold part of my room time to someone else. They attempted to take more money the didn’t deserve with the parking lot. Unless, you feel like making eye contact with your teen children while you shower I’d suggest picking another place to stay.

Family_with_children

10/10

Exceptional

28 Mar 2026

Tresa

The hotel was nice and the staff was friendly.

Partner

10/10

Exceptional

24 Mar 2026

Chad

Great location. Very clean.

4/10

Poor

20 Mar 2026

Will

Narsty dark stain on the mattress about 2.5 feet long. Moved rooms. Heard the people above us throughout the night just walking. The hotel seems to have very thin floors. Received a noise complaint at 8:30am when my family of 5 were trying to gather things to leave. The pool was clean. Parking costs 30 a night.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Jena

Amazing and so clean

6/10

Pleasant

13 Mar 2026

Ole

Alot of noice from piping in our room. The food in the bar was uneatable.

Partner

10/10

Exceptional

11 Mar 2026

Kylie

Hotel was very clean and trendy and modern! Would definitely choose aloft to stay at again.

Partner

10/10

Exceptional

11 Mar 2026

Thomas

Everything was great except parking.

Family

6/10

Pleasant

10 Mar 2026

Lindsay

We had a nice stay except for the room above us making an insane racket from 12:45-1:45am.

10/10

Exceptional

10 Mar 2026

Josh

First time staying there and the staff were nice, room was comfy.

Partner

6/10

Pleasant

09 Mar 2026

Jillian

We found multiple hairs in our sheets and pills on the floor. Thank goodness my kids are past the age of putting things in their mouths.

4/10

Poor

09 Mar 2026

KATIE

Parking is terrible! We paid for valet and then it wasn’t open when we got back. They said he would pay for the parking garage which we drove around 4 times looking for. Then we were told we could park on the street or in a spot and get a ticket. Would not stay again.

4/10

Poor

01 Mar 2026

Morgana

Genies was great and very kind and helpful. We saw that the sheets, towels and shower were not so clean. We wish the shower was in the toilet area since we were sharing a room as coworkers.

10/10

Exceptional

28 Feb 2026

Jakob

All the staff were kind and welcoming. The breakfast was delicious. This is our second time staying here and it definitely won’t be our last.

10/10

Exceptional

27 Feb 2026

Stephany

Everything was great except the water in the shower took forever to heat up. Staff was PHENOMENAL and oh so kind.

Friends

8/10

Excellent

27 Feb 2026

LaNitrah

The rooms were clean and modern and the staff was friendly. Con is VERY limited dining options within the property.

Business

10/10

Exceptional

25 Feb 2026

Tiffany

The night host was great and informative. The room was clean including the shower. I will be booking again

10/10

Exceptional

16 Feb 2026

Mattie

This stay was soo perfect and relaxing. I had a very good holiday! Could have better breakfast though.

2/10

Poor

27 Jan 2026

Michelle

Horrible stay . Over charged . Registered under wrong name, the list goes on and on

Business Self

10/10

Exceptional

25 Jan 2026

Andrew

Friendly staff that greeted me at check-in

8/10

Excellent

19 Jan 2026

R

The staff were excellent. The room was very clean and efficient. The only downside is I found the room very small in comparison to equivalent hotels.

10/10

Exceptional

12 Jan 2026

Fred

Amazing hotel great staff

Self

10/10

Exceptional

04 Jan 2026

Ryan

Spotless, easy access to everything, plenty parking on street free and 25 in and out gates lot, nice staff! Late check out 1 if needed! Really modern! Comfy

Leisure Partner

2/10

Poor

04 Jan 2026

Curtis

Can’t check in for incidentals with cash

10/10

Exceptional

02 Jan 2026

Kelly

The staff at this hotel are incredibly friendly and welcoming. The hotel itself is stunning, with a unique and captivating design. They have a 24/7 snack bar that offers a wide variety of delicious snacks. The waffles with fruit, Nutella, and powdered sugar were absolutely amazing! I highly recommend this hotel to my friends and family, and I’m already planning to return for another stay.

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Curtis

My stay was horrible! Someone broke
Into my new vehicle. Broke the back passenger window out. It cost me $250. To get it replaced. Never staying there again. I literally feared for my life.

8/10

Excellent

27 Dec 2025

Bridget

It’s a nice place, the staff was super friendly and helpful, room was clean. Only issue was only 2 bath towels for a two queen bed room. I know the front desk would have easily brought extras but we didnt realize until we were showering and didn’t want to wait.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Richard C.D.

Excellent design, friendly staff, great location, and competitive price.

Business_and_leisure Partner

6/10

Pleasant

21 Dec 2025

Tim

Very limited parking (five spaces), you will have to park on the street.

Leisure Family

6/10

Pleasant

12 Dec 2025

Ashley

No Breakfast and no free parking. Front desk was arguing with costumer when we arrived. Room needed a good cleaning.

Leisure Family

10/10

Exceptional

12 Dec 2025

Brandon Russell

Great Stay

10/10

Exceptional

07 Dec 2025

Cody

Room was amazing the staff was very kind the hotel was over all a 10 outta 10

Partner

4/10

Poor

07 Dec 2025

Sarah

Staff was good, amenities not so much

Leisure Family

6/10

Pleasant

07 Dec 2025

Malcolm

Staff was amazing; however, The room left much to be desired. The deadbolt did not lock and the door latch might as well have not been there.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Elizabeth

Staff at the reception were very kind and friendly, made check in and out effortlessly

Leisure Family

8/10

Excellent

30 Nov 2025

John

Clean room

10/10

Exceptional

30 Nov 2025

Claire

The decor was so fun! Next time I'd love to come with lively friends to play pool with, and hang out in the pool and the various lounge spaces!

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

Carole

There were crumbs on the carpet. Housekeeping was called and used a roller which got some, but not all picked up.

No comfortable place in the room to sit.

Partner

10/10

Exceptional

10 Nov 2025

Taleia

Our stay at Aloft St. Louis was truly outstanding! Traveling with two small kids can be challenging, but the friendly, responsive, and pleasant staff made everything easy and enjoyable. From check-in to checkout, every interaction felt welcoming and thoughtful.

A special mention goes to the grounds manager — attentive, timely, and genuinely kind. He went out of his way to ensure everything was just right, making our visit feel like a true home away from home.

We couldn’t have asked for a better experience and will definitely return. Highly recommend Aloft St. Louis for families or anyone looking for comfort paired with exceptional hospitality!

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Martha

The front desk ladies were very friendly. The hotel was very clean and beautiful. I had some issues with the coffee maker and a lamp, and they fixed them in a timely matter. I would definitely stay there again.