Name: Radisson Hotel St. Louis Downtown Convention Cntr
Address: 811 North Ninth Street, St. Louis, 63101, US

2/10

Poor

30 Jul 2026

Jared

Very dirty, pretty much entire place inside and outside. We will not be back.

4/10

Poor

29 Jul 2026

Sheila

Parking was extremely unsafe could be closer to hotel. Maybe a parking garage room was clean. Air-conditioning was good. Staff was great. Everything else was not location surroundings parking. The area on the outside does not have great lighting and it’s in a horrible part of town.

6/10

Pleasant

26 Jul 2026

nathan

Parking was weird. No soap in the shower. Hotel bar not open.

4/10

Poor

23 Jul 2026

Janet

Location

2/10

Poor

23 Jul 2026

Shavon

Believe every single bad review. The pictures mislead me. Definitely the worst hotel stay I’ve ever had in all of my years of traveling.

6/10

Pleasant

22 Jul 2026

Monika

Stayed here last year because it is around the corner from the Dome and 15 minutes from the Arch. Decided to stay again this year, however, it was not the same experience. The room itself was fine, but other people complained of no ac and other issues. When I walked into the hotel, it was very hot and even the hallway on the 3rd floor was hot as well. When we were walking out atound 11am, the lobby ceiling was leaking because someone pulled the shower handle off and flooded the room to the point it was pouring thru the ceiling. The checkin and checkout was very quick. I did ask why the hotel was so hot in general, I was told the maintenance person is working on it because the ac broke. The hotel has 3 elevators, and 2 were broken, so there was only 1 elevator working and the hotel was sold out due to the concert happening, so the elevator line was long and people were complaining about the wait time.

6/10

Pleasant

21 Jul 2026

Keri

The air conditioning was definitely struggling. We had to move rooms one time as our friends tried 4 rooms before finding one that was working. We met a man in the elevator and he was also having trouble with the air. The lobby was pretty warm as well.
The pool was shut down as it was not working either.
They are in the process of doing some remodeling. The hallway floor in which we were on was pretty dirty. I understand that they were remodeling several rooms on our floor but I do think a vacuum could be ran from time to time. Our room was okay. We stayed 5 nights and on the third night I called and asked for fresh towels. Our rooms were never refreshed, maybe they don't do that until you check out. They were quick to bring up fresh towels.
The workers at the front desk were doing their best with all of the issues at hand. They tried to make things better but man those individuals had to be exhausted from all the complaints they were receiving.
The parking was slim but we were able to park in the street a block away.
The only ice machine we could locate was on the 5th floor. They have room to improve the hotel and they are in the process of doing just that but we were not crazy about our stay.

Friends

8/10

Excellent

07 Jun 2026

Daryel

parking could be improved
the a/c worked fine
room was short towels, but staff quickly provided more
was only provided one coffee pod for the keurig machine
overall good stay

Family

4/10

Poor

22 May 2026

Quiani

Don’t book here. Stay somewhere else.

Partner

2/10

Poor

04 May 2026

Brandi

Room wasn't ready at checkin and their solution was a king suite which we had 3 guests or accommodations 20 miles away. Needless to say I was forced to get ready for my dinner reservations in their common bathroom.

Family

2/10

Poor

02 May 2026

Yijing

The management is changed and the facilities are out dated. Staff is not well-trained causing double payment. Had to go through refund process which is really lengthy. Room is worn out and AC is broken. Had to switch to a different one, only to find that it has a tiny window with most walls. Dust on coffee machine. Milky water in pool. Large down pour in lobby due to leakage. Maintenance is really poor. Only good thing I can say is the location close to Convention Center. If not for that, I would not go there again.

Family_with_children

2/10

Poor

29 Apr 2026

Xuezhou

This hotel requires total restoration. It is not maintained. One of the worst experiences. Not recommend to stay

Family_with_children

4/10

Poor

12 Jan 2026

Vito

Front desk person was very good, but the hotel room air unit was not working in the room, and the bathroom

2/10

Poor

11 Jan 2026

Sara

Everything about the hotel was dirty and unkempt. The elevators were old and badly needed serviced. At one time I was stuck on one for far too long without it moving (5 mins) or the doors opening to let me off. I almost had to hit the emergency button. Most of the staff was kind, but that is the only plus. At first I was almost charged the full amount of the stay, even after confirming my reservation had been paid, then was told to pay for incidentals, and instead had the full total come up. Thankfully my card was not close enough to the \"tap\" area or it would've been charged. The microwave, fridge and hair dryer were all broken. Outlets were broken. The carpets were black and nasty. The towels were like sandpaper, no fresh soap. The windows and sills had inches of dust, dirt and dead bugs. The shower barely worked and the handles were coming off the wall. This was obviously a decent hotel at one time, and the pictures are a complete lie from that time, because whoever has taken over the property now can not manage to keep anything clean or working. It is one of the worst hotel stays I've ever had. The biggest issue is that I booked a \"mobility accessible\" room and was not given one. The fact that this is a Radisson hotel is crazy to me because I've always thought the brand was good, and is a big reason why I booked this hotel. I feel sorry for most of the staff because I am certain they hear complaints all the time and it is not (most) of their fault. What a joke. Stay away!

Business

8/10

Excellent

23 Dec 2025

Patrick

Average amenities but not dirty. I’d stay again. Very close to the dome. It was a little difficult to get towels daily but otherwise didn’t have issues.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Elizabeth

Staff for nice easy to work with even with all the issues we had, they addressed them quickly.

4/10

Poor

13 Dec 2025

Tyson

3 Stars is Average, which I can't say this hotel is average. It was definitely lacking a average stay. House keeping never came, we stayed for 3 nights. cleanliness was low, low staff. They don't have free breakfast like a AVERAGE hotel. The room size wasn't bad and the bed wasn't terrible. It was on the cheaper side of others in the area.

4/10

Poor

08 Dec 2025

Steven

The room seemed neglected. Toilet was running non-stop, the shower handle came off, and when the shower was shutoff it dripped continuously. It was dark in the bathroom because one of the 2 lightwaaburned outThe bathtub burnt out.

2/10

Poor

07 Dec 2025

Christopher

Will not stay again and will.let others know it is NOT worth the money. Room flooded and it was not properly talen. Are of in a timely manner.

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Elizabeth

Disappointing for the price. The room was nice enough, but no parking and no breakfast.

Partner

4/10

Poor

21 Nov 2025

Filippo

One of the poorest experiences I have had in recent years.

4/10

Poor

18 Nov 2025

Stefan

Hotel is neglected and going through some sort of transition. Hotel had like 3 names and I'm still not sure if that was a Radisson, Holiday Inn or \"the Arch\".

Only 1 working elevator for the whole week. Only 1 person at front desk for 11am checkout.

Breakfast was $15 and used dehydrated eggs, and coffee creamer was a single bottle of Nescafe vanilla-flavored stuff. No milk! Onsite restaurant was closed.

Room was fine, and clean so that's what really matters. Bed was comfortable.

Neighborhood is on the back entrance on dirty side of the conference center. Poorly lit, no secure parking

Business Self

4/10

Poor

23 Oct 2025

April

Room was not cleaned at all, stained sheets and hairy shower. It was gross.

Business_and_leisure

2/10

Poor

21 Oct 2025

Kathleen

It's awful

Do not stay here, it's awful. They have no internet at all, and due to having no internet the phones don't work so that seems rather unsafe. The room and common areas were filthy; the carpets look as though no one has vacuumed them in months. The entire place felt unsafe! My room was dirty; the furniture was stained and had holes in it. There was black mold on the ceiling of the room and water damage. My room felt really dark, and dingy. At some point someone had thrown a party in the room and there was still tons of tape and thumb tacks in the walls and ceiling. Besides for checking in I didn't see a single employee the entire time I was there. Thankfully I was only there for 1 night.

Business Self

10/10

Exceptional

20 Oct 2025

Lynn

The staff were very helpful. We needed batteries for the tv remote and they sent someone up right away. The room was clean! The bed comfortable. The check in staff very helpful. Unfortunately, they are in the middle of a remodel so there was only one working elevator, no restaurant or breakfast. Would still stay here again. Convenient to downtown and the Dome of America.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Marcus

Air conditioning needs work & they need more parking spaces, also had no way of knowing we needed to park backwards so ended up getting a $30 parking violation

Leisure Friends

4/10

Poor

12 Oct 2025

Matthew

In their defense they were in the middle of renovations but due to that they only had 1 working elevator and the restaurant was closed so no breakfast. The door to my room was off center so couldd only open it 3/4 of the way. On the good side the ac worked well and the shower water was hot.

Leisure Friends

4/10

Poor

12 Oct 2025

katie

First let me say the staff were all amazing. They were very helpful and sweet. However the hotel itself left a lot to be desired. It definitely had the potential to be a really cool place but you can tell they are not putting anything into it for upkeep. Of the 3 elevators only one worked. Our room was not overly clean and the sheets were either stained or dirty. The entire hotel smelled of weed. I would not personally book here for another stay.

Friends_and_family Family

2/10

Poor

08 Oct 2025

Amber

Person at the front desk was shouting at people and us for our room numbers. Saying it was for \"security reasons\" even though giving out room numbers is not supposed to be a thing. We left a day early because of it.

The room was okay. Could have been nicer. The ac didn't want to cool the first day and by day 2 it was an ice box. No in between.

The area around us was dirty, everything seemed under construction with no end in sight, and parking was very sketchy/just out in the open.

Would not recommend and will not be staying again.

Business Friends

6/10

Pleasant

01 Oct 2025

Rose

Too much walking to rooms, one elevator in service. Convenience to venue for meetings. A/C slowly died down, as we got closer to completing our meetings. Friday A/C was done. Yet maintenance did supply 2 fans for our last day. The hallway was cooler. Highly tempting to keep our door open. To many belongings to move in another room. No Coffee creamer for coffee. Front desk we were constantly waiting for. 2particular ladies were helpful, didn’t get any names, sorry. Seen Name change on Thursday, I sure hope the Radisson can do something about this establishment, the convenience would be worth the fix. Construction, limited parking, we got spots, thank the Lord

Business

6/10

Pleasant

29 Sep 2025

Ova

It's ok

The place was a little messy and the one lady was rude when we arrived about the parking.
I guess she thought we should have known about it

Business

4/10

Poor

27 Sep 2025

Brandon

Neglect.

Business Family

8/10

Excellent

21 Sep 2025

Kristine

Great place to stay and near downtown

Partner and I stayed there for the baseball games at Busch stadium. When we checked in Friday we found our room's AC was not working. Sharonda at the front desk was a rockstar! Not only is she fun to talk to and joke with, she gave us a free upgrade on the room so we had working AC! She was awesome and I hope she's told that often.
The upgrade room was great. Clean, nice and cool and comfy.
The only thing I wish all hotels would do in any room are: more hooks and bars in bathrooms to hang towels, wet clothes, swimsuits etc.
Also, one medium size bath towel per person is not enough. Should be at least 2 per person on a multi night stay.
Otherwise, despite the room issue and parking constraints we enjoyed the hotel (oh and the young crowd that stayed there...between the noise level and smell of certain substance in hallways and coming from rooms) we would stay there again.

Partner

2/10

Poor

21 Sep 2025

Tim

Absolutely terrible. Towels were paper thin. Hotel maid told us they were out of toilet paper & couldn’t access an unoccupied room to borrow a roll. Only 1 elevator working & we got stuck in it. The phone in the elevator was not in working condition. We sounded the alarm button with no response. Fortunately my cell phone worked and I called the fire department. Hotel reeked of marijuana. Appears that renovation is being done but no sign of work being done. We expect a refund!

Leisure Friends

6/10

Pleasant

19 Sep 2025

Stephanie

The property was not as the picture portrayed it to be, it’s a computer generated picture. The area around the hotel is dirty and in the bad part of town, but a half a block away is nice. The air conditioner would only cool the room to 71 degrees when it was almost 100 degrees outside. The whole situation was very uncomfortable!!

Leisure Family

4/10

Poor

18 Sep 2025

Brian

No parking on sight
Only one of the three elevators worked
Room would not cool at all

6/10

Pleasant

16 Sep 2025

Amber

The guy who checked me in barely helped me with parking questions and had to go back 30 mins later to ask someone else. There was lots of dust in the room and stains on the extremely thin blankets if you can even call them that. Supposed to have complimentary breakfast but found out when we got there it was under renovation which would have been nice to know before I checked in.

Partner

4/10

Poor

16 Sep 2025

Kayla

Very dirty

Leisure Family

10/10

Exceptional

14 Sep 2025

Pam

Staff friendly, quiet even with a big event going on in the area, would come back

6/10

Pleasant

14 Sep 2025

Ashley

Receptionist tried to charge me an extra 250 when I had my stay paid for. She was not Pleasent to deal with.

A paint bucket fell or was pushed off the roof. And paint splattered all over mine and 3 other cars!

Leisure Family

2/10

Poor

14 Sep 2025

Ashley

Might be close to the dome but not worth it

Got in on a Friday and check in was fairly fast. Got our room key and went to dinner. Got back and our key didn’t work anymore, went downstairs and got that fixed. Went to the room and the bathroom had hair in the tub and sink and there was a used towel on the shower curtain. Went downstairs and asked them to come clean it they ended up moving us rooms as they “didn’t have time to deal with it”. Got into our new room and the bathroom was clean but the beds looked like they started to strip them and then stopped. At this point I didn’t have the energy to deal with it so we changed and went to the pool. The water was warm which was nice but there were 3 giant hairballs in the pool. Went back to our room to call about the beds and the phone didn’t work. Decided I was completely over it and decided to strip the bed and use the blanket we brought for the night. The Saturday morning went down and asked them to clean the room since we were going to be gone all day and bring clean towels up as well. The guy said no problem and we left for the day. Get back around 9:30pm go to our room, we didn’t have any towels not even the ones we had used that morning. Went downstairs to ask for towels and the guys said he would bring some up, but never did. I had to go down at 7 this morning to get some so we could shower.

Friends_and_family Family

2/10

Poor

13 Sep 2025

Charity

Husband bit in the night, they are stealing internet from the Ramada

6/10

Pleasant

12 Sep 2025

Maria

Bedding was dirty at my room. There were stains on the pillow that resembled blood. Lots of hair in the bedding.

Leisure Family

4/10

Poor

11 Sep 2025

Jerrica

Location of the hotel is GREAT!!! The cleanliness of the bathroom was horrible! Service wasn’t the best! Overall, the cleanliness is about a 3/10. Door wouldn’t lock. I had to change rooms.

10/10

Exceptional

10 Sep 2025

Devyne

The staff was amazing

Leisure Friends

2/10

Poor

09 Sep 2025

Aliyah

I stayed at this hotel during a busy concert weekend, and I honestly wish I hadn't. We checked in on a Thursday, and from the start, it was a nightmare. The first room had mold by the windows, and when my friend tried to shower, the water literally filled up to her mid-calf because it wouldn't drain. To make matters worse, our key cards kept failing, and we had to get them reactivated multiple times just to get into the room. After the whole shower disaster, we asked for a new room.
The second room had a half-broken bathroom light, which was useless when we needed to do our makeup. Then the third room's fridge didn't work, and we had to swap it out ourselves from the previous room honestly, it felt like we were doing the hotel's job. On top of that, the place smelled musty and moldy, they only had one working elevator during a fully booked weekend, and the
\"continental breakfast\" advertised online simply didn't exist. To top it all off, there was what looked like a mold stain on my pillow, and we had to beg for extra towels for four people. The shower in all THREE rooms were peeling up.
In short, this place felt like a $50-a-night motel at best. It was far from what we expected, and I wouldn't recommend it unless they do some major renovations and improvements.

Leisure Friends

8/10

Excellent

07 Sep 2025

Darla

Staff at the front desk was very nice. The only thing I was disappointed in was the pool. It was supposed to be a heated pool and it was very cold, so cold I couldn't swim. I told the lady at the desk and she checked it and said she would tell the maintenance man.

6/10

Pleasant

07 Sep 2025

Samantha

Lots of construction, limited parking, bit run down but ok for 1 night.

Leisure Friends

4/10

Poor

07 Sep 2025

Danielle

They knew there was a concert and a baseball game this weekend and only one elevator worked. It took us asking multiple times for towels to be delivered. The shower barely worked. They didn’t clean our room.

Leisure Friends

8/10

Excellent

07 Sep 2025

Nicholas

The hotel room was 5 stars, but unfortunately, parking is currently limited. Also, I paid for breakfast during booking, but I was told the breakfast area was being renovated at the time of my visit. Other than those 2, everything else and the staff were great.!

4/10

Poor

07 Sep 2025

Jeanne

I’ll start off by saying that staff here are amazing. That is the only plus you get from staying here. Had to wait in line for over an hour for checkout. 1 out of 3 elevators worked the whole weekend. The whole hotel smells like weed. The outside of the hotel is sketchy. Yes it is under renovation but they should honestly shut it down until it is complete.

Leisure Family_with_children

2/10

Poor

07 Sep 2025

Nina

Terrible

The hotel was dirty, the bedding wasn’t laundered, the ceiling was leaking in the hotel lobby and the staff only put garbage cans out to catch the leak after several guest complaints. They advertised free parking but there was no parking available. No ice in the ice machines and only 1 elevator worked the entire stay. I would not recommend staying at this establishment

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Monika

Concert at the Dome

If you are looking for a hotel close to the Dome it is literally around the corner 5 minutes walking. The Saint Louis Arch was only 15 minutes walking which was a great experience as well. The STL airport was a 20 minute drive. The room my friend and I stayed at had 2 beds that were super comfortable, a tv, refrigerator, microwave, sofa seat. Very clean. I would stay here again in a heart beat.

Friends_and_family Friends

4/10

Poor

06 Sep 2025

Jamela

It was a catfish

Leisure Family

6/10

Pleasant

06 Sep 2025

Donnita

Ok for the few hours we were there.

Was there for a concert, there was also a baseball game, church conf and a race same day. The hotel staff was exceptional considering the line to check in was out the door. They were still friendly and patient. However, this hotel needs remodeled. BADLY. The carpets are filthy throughout, the glass to the staircase looks like it hasn’t been cleaned in ages. Spilled things, smears, just yuck. Our towels were either dingy or dirty. Hair on them when I unfolded to use. Asked front desk for new ones, they had them to my room in five mins. Linens were the same way. The bathroom door looked like it had been thru a flood. Our room door was very hard to open. The handle was very loose. We had to call for help to open it twice. We also were not informed that the lot across the street for parking wasn’t going be available when I first booked.

Friends_and_family Friends

2/10

Poor

06 Sep 2025

Gensia

This property was disgusting. The staff members were VERY nice and patient, but I would not recommend anyone to stay here. They are going through renovations, which is needed.

Hope they improve soon!

Leisure Family

2/10

Poor

06 Sep 2025

LaDashia

No smoking facility but the entire 3rd floor smelled like weed. The staff wasn’t welcoming and the pictures online didn’t not look like the room in person. Was not informed about breakfast or any of the amenities. Had to pay for parking if you didn’t park in a specific location. The WiFi didn’t work. One side of the light on the bathroom mirror didn’t work. I could go on.

Leisure Family

2/10

Poor

06 Sep 2025

krystle

The room was not cleaned properly. There were urine stains on the floor upon arrival, the toilet seat was yellow, shower barely worked. Stains on the sheets. I have photos of everything! Will not recommend. I wish more ppl gave more honest reviews. It helps!!!

Leisure Friends

10/10

Exceptional

06 Sep 2025

Josette

Very efficient check in and it was extremely busy. Good price. Basic hotel. We were able to walk safely to Busch stadium. Good price.

Leisure Partner

4/10

Poor

06 Sep 2025

Caroline

When checking in, it took an hour of standing in line due to the amount of people. Staff was working hard, but felt there should of been a better system knowing a big event was coming to town.
Our room had some stained pillows and the bathroom sink was cracked. We found water on on the floor from it leaking. Only had the light in the bathroom worked as well.

Leisure Friends

4/10

Poor

06 Sep 2025

Ashley

Awful Experience.

First of all, I am not satisfied at all. There was absolutely no parking for hotel guests, the air conditioning didn’t work, there were dirty towels left in our bathroom. We are not happy with this stay at all.

Friends_and_family Friends

2/10

Poor

06 Sep 2025

Tawny

We were told the hotel overbooked and our room was cancelled even though I had multiple confirmation emails. We also had spoken to a team member the day before who didn’t have any issues finding our reservation. Then we were told it was due to the hotel changing names and that Expedia moved us. Then we were told it was a payment issue (which was absolutely false). I would never recommend this hotel to anyone. We were hours away from our home and basically told too bad it wasn’t their fault and there was nothing they could do.

Leisure Friends

6/10

Pleasant

06 Sep 2025

Verified traveler

Decent room. Just need updated. Tub paint was peeling bad. Tv is outdated. Wifi was horrible had to use ny own hotspot. Pool had others hair in unexpected places.

Partner

8/10

Excellent

03 Sep 2025

Hrudaya

It’s a good stay

4/10

Poor

01 Sep 2025

Brenden

Not great, WiFi is constantly out and poor conditions all around. Weed and cigarette smoke permeate the floors.

Leisure Partner

2/10

Poor

01 Sep 2025

Karen

We arrived learning the rooms were overbooked and we did not have ANY option to stay there or ANY option of where else to stay or assistance to easily find another site to stay. There was not a refund initiated to or through Expedia. I checked my credit card statement and found NO refund. I contacted EXPEDIA today to work for resolution and a refund.

Leisure Partner

4/10

Poor

31 Aug 2025

Michelle

Disappointment

The overall condition of the rooms was poor. The sheets were either not changed or they were stained. The most frustrating thing was the lack of air conditioning. The temperature in the room never got below 82. The only redeeming factor was the front desk people were polite and genuinely tried. I will not be staying there again.

Friends_and_family Family

4/10

Poor

26 Aug 2025

Aliccia

I actually didn't stay at the hotel. After checking in, I had stained sheets, dirty carpet and it looked like someone took a scraper to the bottom of the shower tub. The clerk was super sweet and gave us another room but it was humid, smelled bad and the sheets were stilled stained. The bath fixtures were also damaged in the room. We cancelled the booking and found another hotel further away. Also, a big problem is that this place is not a Holiday Inn anymore but there was never notification given by the hotel or Expedia.

Leisure Friends

10/10

Exceptional

24 Aug 2025

Julia

Awesome

Leisure Family

6/10

Pleasant

23 Aug 2025

Randy

Could be nice but was Avg at best

Im sure its fine when amenities are available but bar and restaurant were closed for months I was told for renovations but room rates stayed same. Parking was very difficult to find so plan on paying unless you get back to hotel before 5pm. Lastly shower head height was at my chest and Im only 5'11.

Business

10/10

Exceptional

22 Aug 2025

ronald

Everything was great except there was no free parking lot.

4/10

Poor

20 Aug 2025

Dave

I selected this hotel for the amenities, location, and pricing. There was no breakfast because the restaurant was closed, and the pool was filthy. The water smelled, there was visible dirt on the sides of the pool, and the water was cloudy. However, the room itself was wonderful, clean, and presentable. Just utterly disappointed that we did not get amenities we were expecting, with no disclaimer or anything.

Leisure Family

4/10

Poor

19 Aug 2025

Cynthia

Very seedy area where the hotel is. Abandoned parking lot adjacent with vagrants hanging out there all the time making it feel very unsafe. Free parking on the street but risky to leave a nice vehicle parked there.

Leisure Family

2/10

Poor

18 Aug 2025

Denise

Paid upon arrival verified that was for our entire stay. Upon checkong out and returning home was charged another $160 to call and be told they were wrong upon check in sorry. The hotel is hot. Room was cool and basic. No food as restaurant is closed. Pool is not clear. No paling had to pay $16 in addition to $311 for the stay. Not worth it.

Leisure Family

10/10

Exceptional

18 Aug 2025

Micky

Customer service was great. It was close to the things that we wanted to do.

Leisure Friends

2/10

Poor

17 Aug 2025

Jacob

door kept locking from inside permitting us from entering the room on multiple occasions and had to wait for someone to come open the door

4/10

Poor

17 Aug 2025

Micheal

First off. No parking, lobby was hot like no a/c was working, restaurant was shut down, got our room it was decent, bathroom light didn’t work. They fixed it immediately though. Only enough towels for 2 people to shower. We had 2 adults and 2 children. Went to the pool. It was hot once again like no a/c working. But the water in the pool was so cold you couldn’t get in it. And it was so chlorinated that you couldn’t see past the surface. Went back to the room and got showers. A/c in room didn’t work very well but was good enough. No breakfast options in the morning. But could by snacks and drinks in the lobby. Very over priced for some bulk buying from Sam’s. Paid way too much for the quality of the hotel. Won’t go back next time.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

anthony dean

They need cooffe bigger and keep refill in the lobby ...the pool is too cold dont they have heated pool

Leisure Self

4/10

Poor

17 Aug 2025

Steven

The hotel is kind of a dump, and it does not appear that there's any initiative to maintain a nice appearance. There's no parking lot on site, so you park in a public lot that is far from secure. The area within a block from the hotel is very questionable and seems to be on a part of the city that is neglected. I do not recommend this hotel.

2/10

Poor

17 Aug 2025

Valerie

The staff were very nice.

Leisure Self

10/10

Exceptional

16 Aug 2025

James

Staff was excellent and rioms were clean

Leisure Friends

8/10

Excellent

16 Aug 2025

Dolores

Walkable

Very good hotel with a 1.5 walk of the Gateway Arch National Park and Busch Stadium. Beds were comfortable and room was spacious. Hotel staff was very friendly too! In need of some updates- otherwise a 5.0!

Friends_and_family Family

4/10

Poor

16 Aug 2025

Jamie

There was no parking, no working ice machines and the elevators weren't the safest

Leisure Family

2/10

Poor

15 Aug 2025

Brooklyn

Blood stains on my bedding upon arrival and check in

Leisure Family

8/10

Excellent

14 Aug 2025

Chad

Not Great but not awful

The good:
Staff was amazing
Bed was extremely comfortable
Very good design of hotel
Room was clean

The bad:
Gatorade bottle sat by level 2 elevator for 2 days spilt on floor with wet floor sign by it.
Hotel does need some updating.

Final thoughts:
The hotel was just put under new ownership and has a lot of potential, the design is great the restaurant when it reopens will be a great set up as well. Don’t want to bash it because they are trying and to clean things up do take time. I look forward to seeing it in another year or so to see how it has improved.

Business

2/10

Poor

13 Aug 2025

Sandi

Dirty dirty pool

Pool was so filthy you couldnt see the bottom. Extremely cloudy and small. We barely got in and our legs were burning from the chemicals or whatever was in it. No towels either wet dirt wipes cups next to pool. We went upstairs showered immediately. We booked this on acchord of the pool specifically. We are super bummed. Beds are small uncomfy Left as soon as we woke up.

Friends_and_family Family

2/10

Poor

12 Aug 2025

Joshua

This was an awful experience. The onsite restaurant was closed for renovations and no mention of that was made when booking. There was a large red stain on the carpet in the room. The bathtub surface was chipping and falling apart. The toilet seat was broken. A drawer between the beds wouldn’t stay closed unless I put a pillow in front of it. The pool had an oily surface and had not been cleaned. There was no breakfast available even though the property listed it. The place was dirty in general and not maintained. It was one of the worst hotel stays I’ve ever had.

Leisure Family

6/10

Pleasant

11 Aug 2025

Denise

There wasn't any food available on site. Beds are comfortable, linens are clean. The housekeeping staff doesn't offer service you must request it, but their service hours weren't compatible with our schedule. The hotel is dated and in need of repairs and possibly renovation. The shower handle was not attached to the shower wall and was difficult to turn on and sometimes wouldn't turn off. ALL ice machines on the 2nd and 3rd floors were inoperative or missing. I had to go to the front desk to get ice. Parking is not clearly designated and there are only (2) disabled spaces available for the entire hotel. The only positives at this hotel, is the staff. Most were very friendly, welcoming and helpful.

Leisure Family

4/10

Poor

11 Aug 2025

Kurt

Our room smelled like mold/mildew. The pool was cloudy.
The overall look and feel of the hotel was dirty.

Leisure Family_with_children

6/10

Pleasant

10 Aug 2025

Marcus

This must be the dirtiest hotel I’ve ever stayed in. The glass in the entry doors to reception were filthy and the public areas were covered in a heavy build up of dust which looked liked it hadn’t been cleaned in ages. In the 3 days I was there I didn’t see anyone cleaning any of the public areas

Leisure Family

6/10

Pleasant

10 Aug 2025

J.w.

Was a good stay just door was very hard to open and shut and fridge leaked but overall good

Friends_and_family Family

4/10

Poor

10 Aug 2025

Chasidy

We got charge as we were suppose to get a continental breakfast included in our price and that was not the case. We didn’t know until we got to the property and checked in that was not available anymore. Soon as we walked into the lobby we started sweating, the air conditioning in our room was not any better we slept without blankets because it was so miserable. Our room smelled like horrible mildew. There were no ice machines and or not working. Any problem brought to the desk was treated like it was not a big problem. I had a future reservation and I went ahead and canceled it because the way this stay turned out.

Leisure Friends

4/10

Poor

10 Aug 2025

Alisa

Not worth it

It’s super dated, the bathroom curtain had stains, sheets had stains and they turn the air off after a certain time. I woke up in the middle of the night sweating.

Friends_and_family Friends

2/10

Poor

10 Aug 2025

Will

The hotel overbooked and did not have a room for us. They were not helpful at all.

Friends_and_family Friends

6/10

Pleasant

10 Aug 2025

Brooke

Parking is listed, but it’s not disclosed that parking at the hotel is not available. Public parking is a block away and was $157 for two days. Several people got stuck in the elevators and it tried going up without closing the doors with our family in it. A/C was a window unit, and could not keep up and it smelled. The beds were clean and we had a safe place to sleep, that’s the only good I can share. We won’t stay again.

Leisure Family

4/10

Poor

10 Aug 2025

Angela

Air was broken, bathtub was in bad shape, overpriced for the accommodations provided

4/10

Poor

09 Aug 2025

Tom

Dirty room. Bar was closed. TV did not work. Hallways and elevator were very hot.

Leisure Pet

6/10

Pleasant

09 Aug 2025

Susan Ann

Sadly the door stuck. We were there for a very quick trip and having to nearly break down the door to get in was frustrating

Leisure Family

6/10

Pleasant

09 Aug 2025

Scott

Restaurant closed, staff seemed overworked, complaining with groans and no one smiling. Hotel had a funny smell and wasn’t cool felt sticky.

Leisure Family

4/10

Poor

07 Aug 2025

Laura

The property had limited staff available. When we needed extra towels, I had to run down to the front desk as when I made a call it was not answered. The air conditioning was not working which made it an uncomfortable stay during a hot weekend. The cost of our stay was high given these concerns. In addition, the pool was cloudy and the area seemed to be unkept as the following morning, we noticed that it was never cleaned up from the night before. Wish we could have given a better review as the pictures upon making the reservation seemed promising however, we felt deceived.

Leisure Family