Name: Home2 Suites By Hilton St. Louis Downtown
Address: 1221 Locust Street, St. Louis, 63103, US

2/10

Poor

29 Jul 2026

Jessica

Waited 2 and a half hours to check in after booking 4 months out. Breakfast was not good.

6/10

Pleasant

28 Jul 2026

Tobey

The room was fun and different! Almost like a little apartment. Super cute. Unfortunately there is NO parking unless you pay $55 for valet parking or find a meter nearby. Perhaps I overlooked that detail when booking. We were just more frustrated at how unhelpful the front desk staff was, anytime we had questions, like where to find parking or how to get the tv to power on. Security staff was SO kind, though! Elevators worked sometimes? There was no signage when one didn’t work— staff just placed a soap dispenser in the open door, and I guess that’s how they indicated it didn’t work? Breakfast.. whew. Only about 1/3 of the breakfast items were available. No milk for the cereal. No yogurt, but lots of toppings. No pancake mix for the pancake griddle. Just.. odd.

4/10

Poor

27 Jul 2026

Brooke

The room was large, clean and comfortable. I enjoyed having a full fridge and black out blinds. The windows were very very dirty on the outside, so I kept the blinds closed. It was an extremely busy weekend with a baseball game and multiple concerts in the area. The hotel had one person working valet and one to two people checking people in. They required us to check in before we could valet our vehicle, but there was no where to park, so cars were layered a few rows deep at the curb. The check-in line was long and took 30-40 minutes. There were no carts available for luggage. I couldn’t find the stairs and the elevators were very slow. There was a dishwasher running in my room when I arrived. It ran for at least an hour which is when I wanted to take a nap. There was no hot water at 7:30am the next morning, so I took a cold shower. Breakfast offerings were basic but nice - eggs, pancakes, waffles, sausage, cereal, juice. There was one person working valet again at check out and about 10 people waiting, so he walked us two blocks to the garage to get our cars ourselves. Curious to see if I will still be charged $55 for valet. I would stay here again because the room was nice and it was walkable to Stifel Theater, but the experience on a busy weekend was bad. The hotel was very understaffed for the amount of bookings they had.

2/10

Poor

26 Jul 2026

Hannah

We waited in line to check in for 1.5hrs as they stated rooms weren’t ready for check in. This caused us to miss our dinner reservations and arrive late to our concert. Upon entering the room, there was hair in the shower, a messy, thrown together bed and many things broken - toilet paper holder, wallpaper peeling off the wall, shower dispensers broken, etc..The worst of it all, after getting back to our room after the concert, there was absolutely no water in the shower. Due to the high volume of customers, we assume it overloaded their system. Parking fee was not disclosed prior to arrival, it was $55/night and they didn’t move our vehicle out of the middle of the busy street for hours. The location was highly unsafe and had loiterers and drug deals right outside the door. There was no coffee available in the morning, hardly any food despite being early to breakfast and the cherry on top of it all was getting stuck on the elevator that blew electrical wires, smelled like smoke and needed the door removed by maintenance to be able to get out. We will be looking for a full refund. We would’ve stayed elsewhere but unfortunately everything was completely booked. Do not stay here.

6/10

Pleasant

24 Jul 2026

Matt

Check in was the only low point. Hotel was not staffed to handle the check in rush and we were late to the ballgame. Nice room, valets were very helpful.

10/10

Exceptional

24 Jul 2026

Melissa

2nd time I've stayed here. Rooms are clean, staff is polite and helpful, located close to places i was visiting downtown. Will stay here again.

10/10

Exceptional

22 Jul 2026

Benjaporn

Parking

10/10

Exceptional

19 Jul 2026

James

Clean rooms, great breakfast buffet. Staff very good.

Friends_and_family Family

4/10

Poor

18 Jul 2026

Aleczander

Construction out front on the street, so was awful to get to, check in was super slow, lots of game day traffic so I get that, homeless people walking the front of the building, valet was super slow- staff were ok, asked the housekeeping person for extra sheets for the pull out and she said you’ll have to go downstairs- we left early to get to our next destination and my kids wants a quick breakfast, the breakfast started at 6 it was 557 and the front desk lady said “don’t touch anything until 6” wouldn’t be my first pick to stay but would stay if I had to

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Jonnie

We enjoyed our stay

Family_with_children

8/10

Excellent

18 Jul 2026

Jennifer

Rooms were some of the cleanest I've ever been in which is remarkable considering how old the building is. Very updated. No old smells or musty carpet. Elevators are still old and creaky but showcases the buildings history. Check in took over an hour but to be fair, I just so happened to go to St. Louis when there was a big game that weekend. Parking is available on the street. Seemed safe enough even though there were many homeless people laying and walking around. There is a homeless camp about 15 blocks from the hotel but I felt pretty safe. Breakfast was good. Employees were attentive to people at breakfast as I said, there were so many people because of the game. So the employees kept up pretty well with supplies and stocking and such. I would return to this hotel again just because its clean, close to everything, good breakfast, and the check in fella was really nice despite lots of folks checking in and him being by himself

Self

4/10

Poor

18 Jul 2026

Jason

I stayed four nights with them, they didn’t fix my complaints till the last day. They never cleaned my room after asking repeatedly. Trash was piling up. And be prepared for $55 parking a night. You can park on the street if you can find a place. This location is not up Hilton standards.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Mark

A really mixed experience. Terrible initial check-in with serious attitude from security and front desk. The luggage cart was beat up and literally falung apart. Valet parking was particularly crazy and after waiting I while I was informed there were no spots left so I'd have to find my own parking. That wasn't as hard as I expected.

Strange smell in our room which turned out to be dirty dishes in the dishwasher! Floor did not look like it had been mopped. Bathroom was clean with the exception of the drawers in the vanity. These had a lot of dirt in them but were empty. The bed was made weirdly with the top sheet about halfway up the bed. The sheets were clean and the bed comfortable.

Breakfast with good and the staff friendly all three days of our stay. Day staff on the front desk were helpful and went above and beyond to assist.

2nd day we were able to valet park but both staff members had gone on a break. Waiting almost an hour. Would have been nice to know that they were on break and when they would be back. I was about to park my car myself again. Super organized on our checkout day; cars were already pulled around front awaiting their owners. The two guys on duty were really hustling and working as a team.

At night there were a large number of folks sleeping in the park and on the sidewalks a stones through from the hotel. Several approached asking for money.

Overall comfortable stay but average and did not meet our expectations.

Partner

2/10

Poor

17 Jul 2026

Donna

We could not even get to hotel we were told by police officer that it was not safe to park or walk to hotel

10/10

Exceptional

16 Jul 2026

Chris

The breakfast was great. Desk staff very helpful. Parking was a little expensive but comparable to other in the area. Rooms were nice and updated to have lots of device charging options.

Friends

10/10

Exceptional

16 Jul 2026

Dennis

The water was luke warm at best. I had a flashback from being in Iraq taking a shower because it was no hot water. However the staff members where amazing during my check in.

Partner

10/10

Exceptional

14 Jul 2026

ronald

Hot water in shower only ever got slightly warmer than room temperature, subjective as \"hot\" can be, there was never a steamy fog on the mirrors. Staff was awesome

Self

8/10

Excellent

14 Jul 2026

Angela

Location to downtown

Family

10/10

Exceptional

13 Jul 2026

Shana

Convenient location, friendly staff. Easy check-in and check-out. Good breakfast.

Family_with_children

2/10

Poor

12 Jul 2026

Jill

The room itself was just fine. HOWEVER, when we went to check in, there was a huge line, and I waited an hour before I was checked in, rooms weren’t ready when we did check in, also valet had lost someone else’s keys. The poor guy was all alone checking people in. It was utter chaos and unorganized. It was awful.

Family

10/10

Exceptional

12 Jul 2026

Jason

Everything was great thanks to LaKisha. She got me Checked in early and quicky solved had the tv remote switched out when original one didn’t work. Comfy bed. Roomy. All clean. Would stay again. Great for walking to cards game. Used spot hero to park a few minute walk away.

Partner

8/10

Excellent

12 Jul 2026

Joshua

Everything provided for our stay met all of our needs! Staff was exceptionally friendly and was very attentive to guest needs. The only downfall to this hotel was road closures and trying to actually get to the hotel.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Sandra

Unfortunately this was not a very pleasant stay. The room had a sofa bed with no sheets and pillows. when requested said we had to go get them. when we asked about pillows there were none for the sofa bed - the beds were not comfortable at all. Did not have enough help for the Valet and front desk staff not very friendly.

Family

10/10

Exceptional

10 Jul 2026

Norma

Good location

8/10

Excellent

10 Jul 2026

Ramiro

I was a little weary from some of the recent reviews. But our experience was totally fine. Room was clean. Bathroom was clean. The lobby was a little busy and worn. Construction going on outside is a little unsightly and inconvenient, especially as you drive up to the hotel. Free Breakfast was good enough. Nothing really negative to say about the hotel and the room itself. I really didn't need help from the staff, so I can't tell you if they were going to be helpful or not.

The surrounding area leaves a lot to be desired. It's run down. I know a lot of cities have this issue, but there are a LOT of homeless people milling about at all hours of the day/night. Especially at the Library across the street from the hotel. There are very few (if any) places to walk to get a reasonable bite to eat. If you're doing anything at the Convention Center, it's about a quarter mile walk to the entrance. That is convenient. Walking back to the hotel at night, just be aware of your surroundings.

Parking tip: if you want to skip the valet parking, and you don't really have to drive too much or at all after you've settled into the hotel, try to get parking on the street nearby. You'll have to renew every two hours (there's an app), but once it hits 8pm, it's free until 8am the next day.

The workout room was fantastic. They have on site laundry, although I did not need to use that.

In a pinch, I'd stay here again. Not a bad, cheaper alternative.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Ziona

We'll return here when in St Louis MO. Room was very clean! It had everything we needed. Staff were helpful and friendly. Lots of restaurants were within walking distance too!

8/10

Excellent

09 Jul 2026

Mika

The hotel itself is very nice and the woman who checked us in, Keisha, was so kind and helpful. There were so many guests waiting to check in when we got there and she handled all of us with such grace and patience.

The property inside was really nice as well as our room. The only issue we had was that the shower didn’t get very hot and there was construction outside that limited parking.

Other than that, we had a nice stay!

Family

10/10

Exceptional

09 Jul 2026

Alejandra

Clean room
Great breakfast

6/10

Pleasant

05 Jul 2026

Kristine

The hotel itself was very well maintained, and the woman at the front desk during the day was absolutely wonderful. Our room appeared to be clean, but we found a bottle cap on the night stand and the trash hadn’t been taken out. This was noticed as soon as we arrived in our room. I had to request extra bedding for the pull out couch 3 times before I was handed the bedding from the front desk to take to our room myself. After getting our vehicle back from valet, it looked as though a bag in the back had been gone through, because an article of clothing from that bag was on the floor. We later realized that souvenirs bought as gifts for our daughters were missing from a different bag that had been left in the vehicle during our stay.

Family_with_children

2/10

Poor

05 Jul 2026

Sophia

alarms went off all night. It was a horrible stay. I want my money back.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Abagail

Located on the same block as a church with a lot of homeless people posted up. Skittish elevators you will ever experience. The room is nice and the staff are helpful. Parking is a bit of a challenge. The breakfast in the morning is good.

6/10

Pleasant

03 Jul 2026

Jon

To many homeless people outside of the hotel. Please get this cleaned up.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Dhanasekaran

Bad experience. The bathroom door stuck halfway

Family_with_children

10/10

Exceptional

01 Jul 2026

Patrick

Front desk staff was so very helpful.

Partner

4/10

Poor

30 Jun 2026

Amelia

This property is downtown and not in a great neighborhood. We saw active drug deals, people on the ground tripping on drugs/yelling, groups of adolescents circling around, and lots of unhoused people. It did not feel safe. $55 to valet, but there was no other safe option. The property was well maintained and a good breakfast, but outside is not a place you want to be alone or after dark.

Family

10/10

Exceptional

29 Jun 2026

Shanah

The staff is always so accommodating. The valet guys are super helpful. Great hotel to stay at when going to Pride. It's a block away.

Friends_and_family Family

4/10

Poor

29 Jun 2026

christine

Good location with an easy walk to the City Museum and parks. The breakfast was good too. However, we booked our reservation for 4 people but only had 3 pillows in the room. We walked down to the front desk (since calling didn’t work) to ask for one more pillow and we were told they were out of pillows. How does a hotel run out of pillows?!? They apologized but had no other options for us. Thus, one of my family members had to sleep without a pillow (so much for their guarantee of “comfortable accommodations”). The hotel also couldn’t manage the valet - they ended up with many cars parked in the middle of the street overnight. We heard other guests comparing of the $55 valet charge for their car to be left in the middle of the street.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Jeremy

After a misunderstanding on my room being ready upon early check-in was resolved nearly 2 hours later, the rest of my stay was great. All staff that I encountered were super friendly and attentive to any needs. Breakfast was ok for a continental breakfast but I expected more from 'Hilton.' My room was on the back side of the hotel, so no view, however, it made for quiet, dark nights for sleeping. And the layout of my room helped with not hearing other guests in the hallway. Doubtful I'll ever be in STL again, but if I am, I'd stay here again

Self

10/10

Exceptional

29 Jun 2026

Tara

All staff was amazing! Valet was worth the money.

Friends_and_family Family

4/10

Poor

28 Jun 2026

David

construction and a large event in the area made check in terrible. valet parking was backed up forever. the staff was polite and breakfast was good. the overall area was not good tho. Expedia was not available to help us either. probably going to use a different service from now on.

10/10

Exceptional

28 Jun 2026

Carlene

The staff and breakfast was well worth staying in downtown St. Louis. I would be cautious being out at night, but the hotel was very safe with on-duty police patrolling.

Self

10/10

Exceptional

21 Jun 2026

Lamont

You have to pay for parking $45 for 5 hours or $55 a day
Hotel being renovated but was clean and safe with security

6/10

Pleasant

20 Jun 2026

Andrew

Great location, great staff. Breakfast was just ok.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

carmen

It was a great location and property was nice. Check in was very frustrating and Lequan was less than helpful and

10/10

Exceptional

18 Jun 2026

David

Downtown and close to everything. Wonderful price and great staff!

Partner

2/10

Poor

15 Jun 2026

Lee

When we called to request that someone bring bedding and sheets for the sofa bed upon our arrival, the front desk guy told us, \"I don't have anyone available to send to your room.\" When we asked when the bedding could be delivered, he responded with \"Geeez\" while hanging up the phone!

Family_with_children

10/10

Exceptional

15 Jun 2026

Erica

Thus stay was greet. Clean great atmosphere Friendly. Breakfast potatoes was awesome

Partner

8/10

Excellent

15 Jun 2026

Audra

Under construction so parking caused a few inconveniences. Breakfast was good, staff were very friendly. Enjoyed my stay with my grandbabies. The whole size refrigerator was lovely!!!

Family_with_children

10/10

Exceptional

13 Jun 2026

Ken

Nice hotel!

8/10

Excellent

12 Jun 2026

Charles

Historical

Self

10/10

Exceptional

10 Jun 2026

Dia LeShawne

Great staff. Great location. Super clean. Highly recommend. Great breakfast.

Self

8/10

Excellent

09 Jun 2026

Janice

Service by staff was great. Beds were comfortable.

Family_with_children

2/10

Poor

09 Jun 2026

Ashley

Expedia and the hotel refuse to call back or answer emails about the experience there and the extra $75 I had to pay on top of my booking because Expedia fees were listed incorrectly. They admit it..all parties admit it..and no one will refund me. I would have never booked here and would have booked somewhere else if they'd had told me it was going to be more.

6/10

Pleasant

08 Jun 2026

Linda

We plan this trip yearly for my husbands birthday trip to watch the Cardinals play. We always stay at this hotel and this year was the first that we were disappointed. We booked for 4 days 3 nights our room wasn’t cleaned once. We asked the front desk for towels Sat evening on Sunday there was a cleaning lady outside our room and we asked for sheets, towels and a tidy up. When we got back the room was not touched. No towels no sheets my husband went back down to the front desk and asked for towels. The gentleman stated they were out at the moment but took our room number down, we never got the towels.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Jason

There was nothing said about valet only parking,the valet left my car out so long before parking it that I got a parking ticket. My daughter’s room had blood stains on the fold out bed. My favorite is that within 3 hrs of us being there our room was broken into while we were sightseeing and it turns out it wasn’t just ours but several other rooms. The breakfast was horrible and we ate elsewhere after the first day. I’m not bashing the whole chain because I did stay in one in Seattle just a month ago and had a great experience there

Family_with_children

10/10

Exceptional

08 Jun 2026

Pamela

Our room was clean water was hot for showers and the staff was so nice.

Partner

10/10

Exceptional

07 Jun 2026

Tina

Not walking distance to the stadium but great location for food, drinks and a Cardinals game at a lower price.

2/10

Poor

07 Jun 2026

Amy

Unable to check in at 4pm because they only had one person working and the line was wrapped around to the pool table. Finally checked in after the game at 10:15 and our room was very dirty, food and sauce on the floor, sofa couch laid out un made. Finally got a new room at 10:45pm. Upon arrival they told us they couldn’t check our bags in and we had to leave them in our vehicle. Had to use the public bathroom to get ready for the game

Family

8/10

Excellent

07 Jun 2026

Twilia

Clean room

Partner

2/10

Poor

07 Jun 2026

Jayde

Someone broke into our room and stole our stuff.

8/10

Excellent

07 Jun 2026

Dave

The hotel is well kept. The front desk staff was amazing and helped us with everything we asked. The breakfast was good, hot and filling.

Partner

2/10

Poor

06 Jun 2026

Ashley

Id avoid this place what a joke l. Let's start with the valet. They didn't even take our car to a garage it was in the same spot out front where we left it. The next morning there were cars all over the street they had to move 3 cars to get our out. To the room very small we pulled the hide a bed out for my daughter which had hairs and stains all over it. No thanks. Everytime the people in the room next to us used the bathroom or shower we could hear it so well it was almost like it was in our room. I have a feeling there's much better places in the st louis area to stay.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Christopher

There were repairs going on in the room we were given. The rooms didn't have blankets or sheets for the pull out beds.
The parking was very expensive.

Friends_and_family Family

2/10

Poor

03 Jun 2026

Allison

The rooms were clean but I am not satisfied with the check in process at this location. I stood in line for about one hour to get checked in only to be told that the room was not ready due to the Cardinals Cubs game making the hotel booked to capacity and the cleaning staff could not clean the rooms fast enough. We finally got a room after we went to the game which was at 6:15 pm. Even then it took about 15 minutes to get to the desk to check in. Our check in time was at 4:00 and we finally got into our room at about 9:00-9:30 pm. I’m sure there were at least 20 customers in line after me waiting for a room. At breakfast they ran out of juice and I saw no eggs. I did get coffee. I will never stay at this location again with that type of of service.

Partner

6/10

Pleasant

02 Jun 2026

James

There was a big (looked like a water bug) bug that was fairly well sized. I saw it my last morning there when I turned on the light that morning in my room. It scurried across the floor.

Also, they ran out of bowls at breakfast as well as some of the juices. The eggs did not taste much of anything.

The hotel was right at the intersection of where the city seemed safe and where it did not. I did, however, feel comforted by the security guard in the lobby.

I would not stay there again.

Self

8/10

Excellent

01 Jun 2026

Coreena

Parking was scarce and metered during the day. Still a better option than the $50/day valet. Rm 514 had the worst view, walls of neighboring buildings and dumpsters. Dirty view.
Took awhile for hot water otherwise suite level amenities were good. Door had to be forced closed, but it shut. Breakfast was nice but busy the entire 3 days we were there and they ran out of things a lot.
Picked this location for the short 20 min walk to Busch stadium.
Overall nice hotel but not worth the $150/night.

Partner

8/10

Excellent

01 Jun 2026

Amy

Parking was $55 a day. Breakfast was terrible. Everything else was great. Loved our room. Valet parking people and front staff were very nice

Family

8/10

Excellent

01 Jun 2026

Lakeisha

Hallways were a little dirty and breakfast was slow to come

Partner

6/10

Pleasant

31 May 2026

Nick

Valet parking was bad

Partner

4/10

Poor

31 May 2026

Nichole

It took over an hour of standing in line to check in. Only to finally get to a room that was not yet serviced by housekeeping from the previous guest. When we went downstairs to tell the front desk what happened (after waiting in line for 15-20 minutes yet again) we were told to return to the room to take pictures to prove that the room was not ready for us. I told the staff that was not acceptable and he did provide us with another room at that point. No apology given however. This hotel is obviously very understaffed.

Friends_and_family Family

8/10

Excellent

30 May 2026

Wayne

There were too many vehicles fir the area. They had valet parking for the night but we were scared that someone would take our other belongings out of our vehicle when we slept. Great pet friendly hotel. The breakfast was delicious and the staff very friendly and helpful. Many differ areas to sit on main floor with natural light.

Pet

8/10

Excellent

27 May 2026

Regina

The location is great and the staff are helpful. The breakfast was ok too. We are satisfied with our stay. Thank you!

Partner

8/10

Excellent

26 May 2026

David

Room was clean and property was in solid condition. Nice bonus with free breakfast. Good value, overall!

Self

8/10

Excellent

25 May 2026

Cindy

Suites were clean and cleaned daily. They were equipped with all of the necessities. Breakfast was plentiful. Potato wedges were good, but the eggs were awful. No crispy bacon. Hotel was centrally located.

Self

10/10

Exceptional

25 May 2026

Nyla M

We came in very late and staff were exceptionally friendly and helpful!

Friends_and_family Family

10/10

Exceptional

23 May 2026

Pamela

The room was very nice lots of room. Small suite. Breakfast was amazing they put out. Nothing lacking to pick from. Only problem was parking.

Partner

10/10

Exceptional

23 May 2026

Marc

Amazing experience ….. can’t wait to come back

10/10

Exceptional

20 May 2026

Karen

Very friendly and professional staff! The lady who checked us in called a golf cart service to take us to the ball game.

Pet

10/10

Exceptional

13 May 2026

Jennifer

Great breakfast, friendly and helpful staff

Family

4/10

Poor

12 May 2026

Justin

The staff was really nice. I stayed on the 4th floor and it had a musty odor in the hallways and my room. On my first day I was followed from the elevator by someone who said he was going to the 7th floor but got out with me then followed me and when I got to my room he asked me if I got it. Then five minutes later he banged on my door and said it's this my apartment. I wanted to leave them but my wife talked us into staying. Then I went to my vehicle which I had to park a block away because parking isn't included. I was approached numerous times by people trying to sell me drugs. We immediately left a day early after the event that we drove 5 hours to see. Couldn't sleep there another night. There were also homeless people sleeping on the sidewalk in front of the hotel. Not as advertised!

Partner

10/10

Exceptional

11 May 2026

Lima

The room was clean and the breakfast was good as well….

Partner

8/10

Excellent

11 May 2026

Rochelle

The suite was just what was needed for a quick Mother’s Day getaway! The breakfast was good and there was lot of variety. All of the staff was very polite and attentive.

Self

8/10

Excellent

10 May 2026

Marsha

Good breakfast. Love the old, ornate elevator. Had a pool table in a room down from the lobby. Neat old building, very sound proof.

Partner

8/10

Excellent

07 May 2026

Janith

The rooms were clean. The breakfast was very good with a nice selection of food to choose from.
The staff was very helpful and friendly.

Family

8/10

Excellent

07 May 2026

Richard

Room was clean and well-appointed. The staff members were incredibly friendly and efficient. Check-in and check-out was amazing.

Parking is a bit of a difficult undertaking. The valet was kind, but the garage is a block away from the hotel, which makes it difficult for in and out. The valet had already pulled my car in anticipation of my check-out. That was great!

Self

10/10

Exceptional

07 May 2026

Lorrie

Having the two rooms was more like an apartment - LOVED it! It was perfectly set up with everything we needed. Breakfast was great and we can't say enough good things about the staff. They were excellent and friendly! We really enjoyed our stay!

Family

10/10

Exceptional

05 May 2026

Margarita

The hotel is in a good location if you are going to Busch stadium and nearby restaurants.
The breakfast was ok. I wished there were more options for food but waffles are always good.
The hot water in the room wasn't as hot as we like it but we made it work.
The front desk staff and valet gentlemen were great. However, one person on valet service didn't work very well when people were checking in and out. At least 2 are needed.

Partner

10/10

Exceptional

03 May 2026

Clyde Vincent

Clean room, breakfast is very good, staff are very friendly

Self

8/10

Excellent

29 Apr 2026

Kellee

We got a room on the corner of the building and it was so big and pretty. It was very clean. The room said 1 bed but it also had a couch with a pullout bed. Breakfast was good and free. Parking can be expensive. Felt safe here despite lots of homeless people downtown.

Family_with_children

2/10

Poor

25 Apr 2026

Fernanda

We booked 3 of the exact same rooms at this property for $280/night and when we check-in, they told us one of the room can only accommodate 2 instead of 3 people so we need to make it work among ourselves because there is nothing they can do. After we went up to our rooms, 2 of them had wet carpet and cleaning supplies still in them. We had to wait another 20-30 min for them to finish up everything but our feet got wet from the wet carpet. They just said it will dry eventually. Later at night, the shower in the room that can only sleep 2 does not work so they switch us to another room where the shower did work but the toilet was broken. All they say is that there is nothing they can do until the next morning. When we check-out, they ran out of luggage storage space and basically told us to take our luggage somewhere else because there is nothing they can do. That's all we hear during our 2 night stay is \"there is nothing we can do so you guys put up with it and make it work yourselves\". Will not stay in any other Hilton in the future and I do not recommend staying there for anyone with their horrible attitude.

Business Family_with_children

10/10

Exceptional

20 Apr 2026

Gabrielle

good

Partner

10/10

Exceptional

20 Apr 2026

Danny

It was clean but could of been better and the TV was positioned away from the bed which was an inconvenience

Self

10/10

Exceptional

20 Apr 2026

Michelle

Hotel was clean and staff was to very polite.

Self

10/10

Exceptional

20 Apr 2026

Karla

The parking Im was worry because Is not free 😕 the Breakfast was so delicious 😋 thank you

Family_with_children

10/10

Exceptional

19 Apr 2026

Amber

We had a nice c lean room, breakfast was good.

Friends_and_family Friends

6/10

Pleasant

19 Apr 2026

Kristen

The room was clean. The breakfast included was good. There isn't much parking available, so you are forced to do valet. They brought my car back to me with a flat tire (it had a nail in it) and didn't have one before that. They didn't do anything to remedy the issue. All I was offered was to use an air pump. I ended up having to purchase a new tire so I could drive home.

Family

6/10

Pleasant

18 Apr 2026

cody

Nice breakfast

Family_with_children

6/10

Pleasant

17 Apr 2026

Adam

My room hadn't been cleaned well when I arrived. The parking expense was unexpected, everything else was good, including mostly friendly staff.