Name: Hilton St. Louis at the Ballpark
Address: 1 South Broadway, Saint Louis, 63102, US

Hilton St. Louis at the Ballpark

St Louis - MO · United States

100 reviews shown

8/10

Excellent

26 Jul 2026

Thomas

It was a fun trip. There’s always room fir improvements.

8/10

Excellent

26 Jul 2026

rochelle

Room next to us smelled like weed it was very strong

6/10

Pleasant

23 Jul 2026

Anna

They did not allowed us to go upstairs on roof top. If thats the case it should be noted somewhere online not when you book the hotel specifically for thay and you not able to go because you have kids. Room not clean. Windows and mirror dirty. Will not come back.

Family_with_children

8/10

Excellent

23 Jul 2026

Jeannie

This hotel is great for the closeness of surrounding adventures. We booked for a concert at the Dome. It was a quick walk there before, and after the concert. Short walk to the Gateway Arch and the St. Louis Union Station. The staff was pleasant and very helpful. The only reason I'm giving 4 stars, is because some things could use updating/ fixing. The light between beds in our room did not work, which also meant the outlets there didn't work. There was a surge protector plugged into another surge protector plugged into the wall, but only the floor lamp worked. The thermostat or functionality of adjusting did not work. It was nice at first because it was hot as Hades outside, but we turned it to 80, and still froze at night. I am not sure why, but there was also a slightly musty smell (not extreme) that maybe housekeeping attempted to mask with perfume or room spray, but quickly wore off. There were a couple dirty spots in the bathroom, and a couple questionable hairs on one bed. Other than that, we had a great view of the Arch, and the beds were comfortable.

10/10

Exceptional

22 Jul 2026

Jamie Gisi

Go to STL three times a year from Northern IL - by far the best place to stay.

10/10

Exceptional

22 Jul 2026

Takyra

The hotel was very nice and clean breakfast was good bars was nice drinks was strong and food was delicious

4/10

Poor

22 Jul 2026

Paetyn

Hotel room was great and had a Beautiful view of the arch. Elevators were a mess and worked only half the time. Our keys to get in the room barely worked had to try it multiple times before it would work. We tried to order room service and couldn’t. For the price it wasn’t a good stay. The view was beautiful but the hotel needs work for what they charge a night.

6/10

Pleasant

21 Jul 2026

Jason

The bathrooms were far too small and had no vent system. Housekeeping was a hit or miss if they would actually arrive for the day. The room itself needed some work on cleanliness. The views and amenities were good. The rooftop bar was great.

Partner

10/10

Exceptional

21 Jul 2026

Daniel

Very clean and modern. Great views.

Family

8/10

Excellent

21 Jul 2026

Doretha

There is not enough accessibilites or accommodations for a person with disabilities.

Family

8/10

Excellent

21 Jul 2026

Greg

The elevators were a nightmare and the AC in the rooms were not good ( we had to switch rooms).
View was so GREAT and the breakfast was fantastic.
Valet men were also very good.

Friends_and_family Family

4/10

Poor

18 Jul 2026

Daniel

The AC was not working in my 6th floor room in the west tower. It was 80 degrees in the room. I complained twice and was told both times the AC was just fixed, but it never got below 80 until morning. I had a friend visit and they actually left because it was too hot. I had this same issue at the Hilton by the airport, which makes me wonder if there is some common issue amongst older buildings in STL, or perhaps the same owner has not maintained the properties . Otherwise the stay was fine, although the hotel very much had the look and feel of an older property that used to be nice.

Self

8/10

Excellent

17 Jul 2026

Michael

Family_with_children

10/10

Exceptional

15 Jul 2026

christopher

Nice place to stay

Self

10/10

Exceptional

13 Jul 2026

David

Staff was great, location was outstanding. People were friendly easy to negotiate nice room. Couldn’t have asked for better.

Friends

8/10

Excellent

13 Jul 2026

Ludivina

Great location!! Very close to the ballpark and the Ballpark Village with lots of restaurants and shops. Very short walk to the Gateway Arch.

Family

6/10

Pleasant

13 Jul 2026

Martin

Rooms small and needing updates. Bathroom dirty and old

Partner

10/10

Exceptional

13 Jul 2026

Faye

4/10

Poor

12 Jul 2026

Travis

Our room stayed at 77 degrees despite setting the air conditioner on 64 (the lowest it would go). Also, the air conditioner was so loud! It ran from the time we walked into the room until we left the next day. The room was also out of conditioner.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Shelby

Breakfast is extremely over priced. 100$ for 4 people and they were out of half the food. Elevator line was crazy we chose to walk 15 flights of stairs. The bed sheets and what looked like maybe rust stains all over them. The bathroom ceiling was falling off and either the grout in the shower had mold or it was dirty. Overall would stay again for the location and staff are great. But for the conditions price is a little to steep.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Michelle

Great location and nice room

Partner

4/10

Poor

12 Jul 2026

Ilicia

The valet staff and front desk were friendly! The location was perfect. The cleanliness of our room was the issue. There was a pubic hair in our bed, the room smelled like mildew, and our shower was dirty. I wanted to love this hotel so much, so disappointed

Partner

8/10

Excellent

12 Jul 2026

Ryan

Clean room staff was helpful didn’t really use all amenities but was nice for walking to the game

Partner

10/10

Exceptional

11 Jul 2026

Jetaun

The room was nice and clean the bed was really comfortable a great place

Partner

10/10

Exceptional

11 Jul 2026

Bradley

Location great, very friendly and helpful staff

Family

10/10

Exceptional

11 Jul 2026

John

Staff members very helpful
T
Room was clean
Food was great

Partner

4/10

Poor

10 Jul 2026

Lynn

I’m conflicted writing this review. The staff and the location were so amazing. The trade off was cleanliness. It started when the toilet was flushed, it backed up into the sink. The bathtub didn’t drain. The shower gel and shampoo bottles were empty. There was a red stain on the bathroom wallpaper. The sheets had spots.
When I brought this to the attention of the staff, they were wonderful. The building needs some serious help.

Self

8/10

Excellent

10 Jul 2026

Vincent

Great location. Walking distance to ballpark and close to dining/entertainment

Partner

10/10

Exceptional

10 Jul 2026

Jerry

Awesome staff. So close to everything

Partner

4/10

Poor

09 Jul 2026

Stephanie

The west tower is old and worn. The east tower was better, but still not impressed with this hotel. It’s too big and room crammed so close I could hear the guy in another room snoring.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Linda

Staff were all very helpful. Comfy beds & good size room. Loved the location.

Family_with_children

10/10

Exceptional

08 Jul 2026

Dawn

Amazing hotel for anything going on downtown. We stayed here for a cardinal game. It was about a2 minute walk to the stadium and about 1 minute to ballpark village. Breakfast was great in the morning. Staff was very friendly and very accommodating. We'll be staying here from now on.

Partner

2/10

Poor

07 Jul 2026

Lissa

One of the worst hotel experiences we've had, from the room to the staff.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Ricardo

Staff was most friendly. Stadium view from the room is simply stunning.

Family

2/10

Poor

07 Jul 2026

Gabriella

The view was great and that is the extent of that. The air in the entire building was terrible, the room super worn outdated in a sense but gross gross GROSS. The parking was alot didnt mention that it would cost 50+ when i booked the room, then when i parked i checked in and confirmed with the front desk lady and she confirmed it was the right parking place. I brought the parking ticket the next morning to get it switched out for 45.00 instead of hundreds of dollars in the parking space. the guy said nothing he can do it is the wrong parking space. paid for breakfast but the line was so long to get in my family had to skip it after waiting in line for 45 min to get seated. 0/10 would recommend.

8/10

Excellent

05 Jul 2026

Leanna

Good location

Family_with_children

10/10

Exceptional

05 Jul 2026

Debra

The building and room were clean, the bed was comfortable, the staff was friendly and helpful, the downtown location was excellent with many food and shopping options within easy walking distance. Parking was a block from the hotel, but valet options were available.

Partner

10/10

Exceptional

05 Jul 2026

Jesse

This is a great place to stay, especially if you're going to a Cardinals game. We checked out the rooftop bar, where the food was good and the views were amazing. The lobby is spacious with plenty of seating. We took advantage of the Starbucks on-site and enjoyed our coffee while relaxing in the lobby. We like staying here!

Friends_and_family Family

4/10

Poor

05 Jul 2026

Fazal

This is an old run down hotel. The only thing that is nice is the location. Too big, with not enough staff. Sheets were stained, rusting hardware in the bathrooms.

Partner

2/10

Poor

05 Jul 2026

Micheal

Got the place because they had room service every time I try to room service. It was either late in the morning and in the afternoon or night I could not even order it. They wasn’t serving room service very dissatisfied.

Partner

2/10

Poor

03 Jul 2026

Rhiannon

Mildew in bathroom, dirty comforter

Friends_and_family Friends

6/10

Pleasant

03 Jul 2026

Stacey

When we checked in the man at the desk wasn’t very friendly. Then when we got to our room, went to wash hands, the water wouldn’t shut off at the sink.
We called the desk, nobody showed. Called again, still nobody came. We had tickets to ball game so we had to leave. Went downstairs and talked to two people.
When we returned from game, water was fixed but we only had hot water. Not fun trying to brush teeth with hot water only.

Family_with_children

6/10

Pleasant

03 Jul 2026

Kelli

We were in the west tower. It seemed rundown and our room had a weird smell.

Family_with_children

2/10

Poor

02 Jul 2026

Emily

Our first room smelled strange, it didn’t feel clean, it had a hole in the wall in the bathroom, visible mold, and the bottom of the tub looked dirty. Upon closing the bathroom door, the door knob fell off. We called and the front desk attendant promptly gave us another comparable room (great view of stadium) but this room smelled clean upon entering, better condition overall but the shower wall had hair stuck to several tiles which was pretty gross. The valet attendant was very rude and unhelpful upon arrival but the valet crew the next day was very polite and friendly. Overall, glad we were there for only one night. I wouldn’t stay there again.

Family_with_children

2/10

Poor

29 Jun 2026

Hannah

Very outdated! Our room was filthy. You could tell the toilet hadn’t been cleaned and it was just a yucky feeling!

Family_with_children

10/10

Exceptional

28 Jun 2026

Andrea

Excellent location to stay for a baseball game. The hotel was very nice and clean. Self parking was easy across the street in the parking garage. Would definitely stay here again!

Family

8/10

Excellent

28 Jun 2026

Polly

You can’t beat the location if you are attending a Cardinals game. The bar was spacious and had a hard-working staff. I’d give the place 5 stars, but our room had two burned out lightbulbs and while clean, the bathroom was a little grungy. There was plaster or something like it on the hallway carpet that was never swept or just picked up during our 3 days there. At night, you can hear the music from Ballpark Village if you have a stadium view room.

Check-out is at 11 am and check-in is at 4. We arrived at 4:15, but our room wasn’t ready until 5:15. Other people were in the same predicament.

All that said, I would definitely stay there again. Just a little more attention to the little things would put this place over the top.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Katherine

The view was great and the room was nice.

Partner

10/10

Exceptional

28 Jun 2026

Taylor

Room was clean! Had an issue with one of the valet men, but a nice gentleman came up to me immediately apologizing. I appreciated that so much! Overall great time!

Partner

10/10

Exceptional

28 Jun 2026

Glenda

Wonderful place to stay! Clean, great location, professional staff and fabulous breakfast! Loved our stay!

Family

10/10

Exceptional

27 Jun 2026

Janette

We had a great time. Room was clean and quiet. Within walking distance to many places.

Family

4/10

Poor

25 Jun 2026

VICKI

Room was dirty, rug had stuff all over it, bathroom was dirty. Sink wasn't clean bedsheets were torn. Couldn't turn the air down no further then 68. All the staff was nice except the woman that checked us in she had an attitude when we told her our key wouldn't work 2 times

Friends_and_family Family

2/10

Poor

24 Jun 2026

Sandra

We checked in at 10pm. As soon as we got to the room there was a smell. After inspecting the room (2501 a 2 bedroom suite located at the top floor with ballpark views) the windows were dirty, the tables were full of dust, window curtains had stains, the bathroom floors seemed that they had never been cleaned including the shower floors. There were stains on the carpet, chairs, couches. The mattresses were uncomfortable (you could feel the springs). And to top it off we were situated underneath the 360 rooftop bar. Loud music was playing and it seems like a stampede people were jumping up and down. I immediately informed management. I was told there was nothing they could do because they were fully booked and had zero control of the noise upstairs. When a customer is paying way over $800+ (valet and hotel fees) a night (we booked for 2 nights) this was unacceptable. It was a family trip with my husband and two young daughters. Management only offered to refund a nights fee. No way! Even after I showed them pictures and videos of the disgusting room they didn’t help. I will never be staying there again. There were two other guest complaining of their rooms as well, while I was there speaking to the manager. Don’t waste your money nor time booking at the Hilton at the ballpark in St. Louis Missouri. Awful experience!

Friends_and_family Family

4/10

Poor

22 Jun 2026

Clarence

There were stains on the curtains and ac didn’t work in one room and barely work in the room we got moved to and didn’t look like the pictures on the app

Friends_and_family Family

4/10

Poor

21 Jun 2026

Laurel

Maybe the main tower is better, but we were in the West Tower and it looks like it hasn’t been updated or maintained since the 1980s. Water damage, mold, shower fan barely working, and unable to get cold water from the sink or shower. The bathroom door makes more noise than a carreta without manteca on the tires.
The lobby and breakfast looked lovely and the location was amazing for walking to the Gateway arch in the morning. Also the rooftop restaurant has incredible 360 views. Hopefully the main tower rooms are better!

Family

10/10

Exceptional

21 Jun 2026

Pravinchandra

Service was great. Very helpful staff.

6/10

Pleasant

20 Jun 2026

Judith

The Hilton at the Ballpark was not what I expected.
Its an older hotel & while the lobby is beautiful, our room was old & needed updating. The faucet in the bathroom did not work & the furniture & carpeting was old.
I've stayed at other Hilton Hotels throughout the country & this hotel was not up to my expectations
The location to Busch Stadium is excellent, basically just across the street & the 360 restaurant at the top of the hotel was great!

I will have to give a shoutout to the desk clerk who checked us in--when we told her we were there to celebrate our wedding anniversary she comped our parking for the night! That was a very nice surprise!!

Partner

10/10

Exceptional

18 Jun 2026

Michael

Room was very clean and everything was in great condition. Staff was helpful and professional. The 360 Bar was one of the coolest spots, with a great view of the downtown area. All in all, a great stay!

Self

10/10

Exceptional

17 Jun 2026

Laura

Great place with very friendly staff

Business

10/10

Exceptional

17 Jun 2026

Gwendolyn

Great gym and fantastic location!

Friends_and_family Family

4/10

Poor

17 Jun 2026

Kathy

When booking our room, I booked a king bed. We were given two queens. That wasn’t a big deal cause view of Busch Stadium was terrific. We looked in bathroom and stool was beyond dirty. We called for housekeeping and they did come promptly. The shower was below my expectations for a $300+ night room. The floor of tub felt unbalanced and handle for the shower was very loose.
On the plus side, check-in staff were great, and hotel bar was nice and had very prompt service.

Partner

4/10

Poor

17 Jun 2026

Jacob

Giving 2 stars to staff and due to the ac being out in room. Notified staff in morning that room was hot, ac seemed to not be working. They were not polite and just dismissed us like they didn’t care since we were checking out that morning. Location was great, due to staying there for ball game. Hotel physically seemed tiddy and clean enough, but really the only reason this hotel exists is for convenience of attending ball games. I’ll look at exploring other options next time I come to town, again the response of staff to issue with ac was poor.

Partner

2/10

Poor

16 Jun 2026

Scott

Air was not working they told me they were sending someone to my room we went to the ball game came back it was down 2 degrees j figured was fixed, was not room never cooled off did not sleep was sweating but no help was just ignored after they initially told me someone was coming to fix it. Also stadium view which costs extra was not really a stadium view was a view of the front doors of the live place not even high enough to see the stadium but they sure advertise as such and charge more

Family_with_children

2/10

Poor

15 Jun 2026

LINDA

The hotel needs updating. The mold in the shower was terrible and the ac did not work like should. The front staff apparently did not have any idea what was going on. Sent my husband to park a block away. Thank goodness the bell steward questioned it with the manager. Then my spouse had go get car to put it in their hotel parking which is where it should have been all along.

Partner

10/10

Exceptional

14 Jun 2026

Zoobin

Beautiful hotel

10/10

Exceptional

14 Jun 2026

heather

Loved the rooftop bar!!!!

Friends

10/10

Exceptional

13 Jun 2026

Debra

The atmosphere, the view from our room was incredible. Beautiful hotel.

8/10

Excellent

13 Jun 2026

Justin

Everything was ok. Kinda dated. It's STL ... Nothing fancy here

.

4/10

Poor

12 Jun 2026

William

Room wasn’t ready til after 6pm. Everything else was a problem as well

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Jeffery

Great place to stay!

8/10

Excellent

09 Jun 2026

Ashley

There are no microwaves on this property. The rooms are outdated and it’s very busy on the

6/10

Pleasant

07 Jun 2026

Marianne

Huge place! For the price rooms were nothing special, small. The shower was scalding hot very hard to get it to a temperature that didn’t leave burns! Valet and bellman were very nice and very helpful. Room temperature was hard to keep cool.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Mary

best location. super friendly staff and clientele . property was meh. bathtub shower combo old af. bedding superb. room quiet. would recommend if discounted

Family_with_children

2/10

Poor

07 Jun 2026

Christian

We paid right at $400 for one night to stay here and it was the worst hotel experience we’ve ever had. The rooms were hot all night. The pool is way too small for the size of hotel and extremely overcrowded, they advertise room service and food delivery and when we try to call and make our order, they advise that they weren’t doing that. The staff left our DoorDash order at the counter for however long without notifying us that it was there. Staff was rude and had no interest in trying to be helpful or explain situations. The only positive was at the valet. Staff was very friendly. Overall a terrible experience.

Family_with_children

10/10

Exceptional

05 Jun 2026

Daniel

Staff was excellent and accommodating. Bistro food outstanding. Ideal location.

Family_with_children

6/10

Pleasant

04 Jun 2026

Brandy

The bathrooms are super tiny and the water pressure and hot water was NOT good!

4/10

Poor

03 Jun 2026

John

Only great thing about the hotel is the location. Nice having Starbucks in the lobby. Lots of lines. Line to drop off car for valet. Line to check in. Line to take elevator. Valet is not really valet because you have to walk to West Tower and pick up your car in the garage upon check out. Phone extension on valet card is not a working number.

Friends_and_family Family

2/10

Poor

31 May 2026

BONNIE

You are paying for location, certainly not for quality!

Partner

8/10

Excellent

31 May 2026

Danielle

The staff was very polite, and the pool was nice. It was such a convenient location to travel to the ballpark and the Arch. The lobby was always packed, and the elevators required a wait to use. The Cubs were in town, so that probably affected it.

4/10

Poor

30 May 2026

Sasha

The view from our room was amazing and the view from the roof top bar was awesome. The bathroom was HOT because of no exhaust fan and the beds were not all comfortable my boyfriend and I tossed and turned all night.

Partner

6/10

Pleasant

30 May 2026

Jenna

West tower was very out dated, wallpaper falling off the walls in the bathroom, old tore up doors, very outdated. Especially for $500/night.

Friends_and_family Friends

6/10

Pleasant

30 May 2026

Tyler

We had a good stay but somethings were unexpected coming from a fancy hotel in a big city. We are from a small town in Arkansas and even we have microwaves in the rooms.. I didn't like that I had to go 14 floors down over to a different wing of the hotel to pop my popcorn in the middle of the night.. the pool was great and all but it is only up to 4 and a half feet and doesn't get no lower then 3 feet.. NOT heated indoor pool. Breakfast was so yummy and so many options.. it was not free and I ended up paying over 70 dollars for the breakfast buffet both mornings we stayed.. but yet we paid extra when we revered the room so we could have breakfast included with our room.. which I was not! The staff was very helpful and met all our needs.. but threaten to throw away my pizza after 5 min of it sitting on the counter when everything else was brought to my room.. but wouldn't bring the pizza. It just didn't make sense to me. We had a good time but will not be booking with this hotel again.. was not worth the money..

Friends_and_family Family

10/10

Exceptional

28 May 2026

Stephen

The location was 10-10. The amenities (valet, Starbucks, breakfast, and bar) were excellent and made the stay. The hotel is starting to show its age and could use some refreshing but for the price, I was happy. It was very affordable and I wasn’t expecting 5-star perfection based on cost. Overall, great stay and would return.

Family_with_children

6/10

Pleasant

25 May 2026

Melanie

This was a mediocre hotel at best. Really expected more from a Hilton hotel. Bathroom in the room wasn’t clean. Shower curtain sucked. Shower head about pelted my skin fresh off my body. Valet didn’t tell us to pick up our car at a different location than when we dropped off. Our waiter at the restaurant was cooked. Staff was annoyed and short when I asked where the pool was at.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Eric

Great location. Nice room but....defintely showing age. The only really nice part of the hotel is the rooftop bar/restaurant/nightclub and breakfast buffet. Though staff was efficient, one thing we both took note of is that most of the people working there do not smile or seem happy to be working there. However, two people stand out as outstanding...Nicole in the Breakfast Buffet, so bubbly and genuine, and the geltleman working the elevators, he was super nice, sorry, did not get his name. Would stay here again based on location and convenient parking, but would compare other options as well.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Beryl

Very quick walk to the stadium.

Friends

2/10

Poor

24 May 2026

Brian

Noisy AC unit. Noisy outside. Did not get any sleep.

10/10

Exceptional

24 May 2026

Tirrell

Great glad I chose to stay here

Self

6/10

Pleasant

21 May 2026

Virginia

I would give this a 3 star , it was good location by the ballpark Walk to the Arch , I didn’t notice to many restaurants around all the hotels there . This hotel has beautiful view on 26 th floor , bar , food there . The rooms are dated expecially the bathrooms .

Partner

8/10

Excellent

21 May 2026

Cara

The room was nice but not special, breakfast options were good but very pricy. We only stayed one night so didn't experience all the bars and restaurants, but 360° had amazing views and lots of nice people. Elevator doors need to be lubricated, squeaked horribly.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Grant

Very comfortable stay. Easy walk to Busch stadium. Staff are very helpful.

Self

8/10

Excellent

19 May 2026

Cynthia

The property is large with two separate towers for rooms. The east tower rooms are older. The bathrooms are small and do not have towel racks for some reason. They do have one hook on the door, however. The rooms are otherwise clean and have a great views of the city. The cleaning staff would not clean our room even when we asked the cleaning staff when they were directly outside of our room too please clean our room, they did not do so. They did drop off new towels after repeated requests. So the cleaning staff is not great during your stay. The room was clean when we checked in. It has a very decent gym and pool. The restaurant at the bar is very good. The staff at the bar is super friendly. The breakfast buffet is probably not worth the cost, but if you are in a hurry, it is a decent breakfast. There are other options around the downtown area.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Abby

Check-in was not available at 4pm. No comp was offered. Never received the promised call when our room was ready. I had to get back in line and inquire again. My 8 year old was told by staff the pool was closed for weather; it was not. Thankfully we went and checked the area out and discovered it was fully open with other swimmers.

Friends_and_family Family

8/10

Excellent

16 May 2026

Nathan

Great location

Friends_and_family Family

2/10

Poor

12 May 2026

Lindsay

Hotel needs updated rooms need cleaned my tub didn’t drain huge stain on the floor