Name: The Westin St. Louis
Address: 811 Spruce St, St. Louis, 63102, US

10/10

Exceptional

29 Jul 2026

Craig

Great experience & location to everything to see in St. Louis. Staff was excellent and went above & beyond to accommodate us when we had a schedule change while checking in. Will be the first place I look to stay when staying in St Louis again! Thanks!

10/10

Exceptional

28 Jul 2026

Amy

Excellent location and large spacious rooms.

10/10

Exceptional

27 Jul 2026

Susie

This is the best place to stay, especially when going to the game. The room was immaculate! The bed was so comfortable!
The guys that parked your car were running to be able to get us our car! I would stay here again! Maybe just to relax!

10/10

Exceptional

26 Jul 2026

Robin

We did valet parking. There was someone’s dirty sock in the floor in our room when we arrived. No free breakfast. Restaurant was kind of expensive.

6/10

Pleasant

26 Jul 2026

Breanna

No pool close to the ball field questionable guests someone knocked on our door at 3am trying to get in.

10/10

Exceptional

25 Jul 2026

Carlo

My stay was good! The room is excellent and very well decorated; there was just a small problem with the toilet—the tank didn't fill up quickly—and the shower pressure was very low.

10/10

Exceptional

24 Jul 2026

Daniel

I like it all

6/10

Pleasant

23 Jul 2026

Brandy

My room was not very clean. I had food on my wall and curtains. There was no full size mirrors like most hotels. The hotel does not have many amenities and its confusing to navigate. I got lost so many times trying to get to my room. The only plus was the breakfast.

10/10

Exceptional

22 Jul 2026

Shana

Perfect for a great nights rest, entertainment, and food. The deep soaker tub was amazing.

10/10

Exceptional

22 Jul 2026

Adriane

Our room was great and the staff was amazing. Everyone was helpful and friendly. The one thing I would say is to cool down the rooms that are being checked into prior to check in. It took hours to cool down.

10/10

Exceptional

22 Jul 2026

Joslyn

Thoroughly enjoyed my stay! Everything was amazing; staff, bar, restaurant & valet.

6/10

Pleasant

20 Jul 2026

Chenale

I booked a deluxe room through Expedia, but the amenities did not match the description of what I paid for. When I went to the front desk, they were very polite but not accommodating. So we get
To the room, it is a small room, that looks like it hasn't been dusted in months. Went to fill the Ice container it had dust so thick I actually had to wash it with soap and water and really wipe it down. Then we had to go on a scavenger hunt for ice. We were on the 1st floor we had to stop at each level to see if the ice machine worked. It wasn't until the 4th floor that they had a note to go to the 5th floor for ice. Then it was dead birds all around the property. Just overall the stay did not meet my standards.

Partner

4/10

Poor

19 Jul 2026

Jenny

We were given the wrong room 3 times. It was frustrating. Felt like they were understaffed and their systems not up to date.the rooms are nice but it’s difficult to ignore having to move rooms 4 times.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Eric M

Great experience at the Westin. Just a few steps away from Busch field to watch the Braves vs the Cardinals!

Partner

6/10

Pleasant

17 Jul 2026

Marissa

It was our first stay at the Westin in St Louis, we were going to baseball games Busch. We arrived at 4:15 to check in and were told the room wasn’t ready and had to wait in the lobby until 5:00. That has never happened to me before staying at other properties and we’ve been to many games over the weekend in St Louis. There were lots of others waiting as well. We were told to pull into a valet spot when we arrived. While we were waiting for our room, someone called out our vehicle. I raised my hand, someone came and took my key from me without giving me a ticket and told me to get a ticket when I checked in. I understand they were very busy, but this was not a great experience all around. The room was amazing and clean with a great view, but waiting for a room after check in time was incredibly frustrating. We normally arrive a little before check in time at other places and get in right away. I thought they could’ve at least offered a free drink at the bar while we waited.

Upon leaving, the valet was very helpful and walked us the couple of blocks to our car and carried some luggage. It was right after the game so there was a lot of traffic. He said he would walk us there because it was going to be at least 30 minutes before he could actually bring the car to us.

Partner

8/10

Excellent

14 Jul 2026

Becky or David

Hard to get a luggage cart!

Partner

10/10

Exceptional

14 Jul 2026

John

Great location! The rooms are fantastic.

6/10

Pleasant

12 Jul 2026

LISA

We have stayed here before and had the same delayed check-in experience. The lobby is full of guests waiting for a room an hour or more past check in time of 4pm. People have plans, cranky kids, need to change etc and this is unacceptable. Many properties have adapted the “no daily room service unless requested” policy. Maybe this is part of the solution to prioritize the rooms for guests checking in at 4. Check in staff very apologetic but doesn’t change the issue. There are many many hotels without this issue and they need to figure it out! We will choose a different hotel to avoid the chaos.

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

MICHAEL

Waited over an hour and half before my room was ready it was 5:20 before the room was ready and check in time was 4:00 and I wasn’t the only ones waiting several others were waiting as well very frustrating other than that it was wonderful

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Leslie

You can’t beat the location right across the street from Busch Stadium. The room itself was very spacious and comfortable. We parked in the parking garage across the street ourselves and it was $30 overnight. The hotel was relatively quiet inside, but there was lots of outside car noise, so don’t stay here if you want peace and quiet. We were disappointed at check in. The entire reason for our visit was the Cardinals/Braves game. We tried checking in right at 4pm, but our room wasn’t ready until after 5:00. This caused us to miss possible interaction with the Braves players and autographs. My kids were super bummed. The hotel needs to do better with having rooms ready on time, even if they need to hire more staff. I feel like we should have been offered a partial refund, but none of the staff seemed to care about our experience. I’m very disappointed with the entire experience at the Westin. Not sure I’ll ever stay at another one again unless someone reaches out and makes it right.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Kelly

Wonderful place to stay if you want close proximity to the Arch and Busch Stadium. I wasn’t a fan of paying $50 to valet my car or pay $24.95 plus tax and tip for breakfast. The staff were very friendly and helpful.

Friends_and_family Family

2/10

Poor

01 Jul 2026

mark

dirty otdated rooms bad rude front desk

Partner

10/10

Exceptional

01 Jul 2026

Starla

The Westin is in the perfect location. Very easy to get to.

Partner

10/10

Exceptional

01 Jul 2026

Kristal

The valet worked so hard and was so efficient! This hotel was above and beyond expectations!

Friends

10/10

Exceptional

30 Jun 2026

Brittany

Extremely nice!!

10/10

Exceptional

30 Jun 2026

Melissa

Valet parking was super easy! They have bag check if you come early before checking in that was super smooth as well! Rooms are luscious and clean!

10/10

Exceptional

29 Jun 2026

Justin

Very nice hotel super clean rooms friendly staff extremely convenient location. If I visit St. Louis again, I will definitely stay here.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Lynette

Great location close to everything Cardinals related. Busch stadium, ballpark Village, and downtown.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Jeff

Great place to stay!

Family_with_children

6/10

Pleasant

27 Jun 2026

Jane

Parking is horrible and confusing. Staff are not as welcoming and helpful except for valet team. Location is great but the room needs renovation to utilize the room space well.

Family_with_children

4/10

Poor

26 Jun 2026

Gerald

First, let it be clear the Valet Parking Staff is GREAT, I will explain why I make this statement. We arrived at the Motel, upon check-in I was told they had only one room ready and it would be a up grade, Yes over across the street of uneven paving stones, down a hill, through a maze of winding narrow handicap ramps, a narrow door, down a long hallway, up an elevator, across a sky-way and down a dead end hall to our room. BUT THE KICKER OF THIS IS, I am 75 years old and my wife is 70, pushing a 4 wheel cart loaded with belongings. The only one connected with the motel who tried to help was a valet driver, PS he also checked up on us later when we met outside. AS YOU CAN TELL by this statement THIS PLACE SUCKS.

Partner

10/10

Exceptional

26 Jun 2026

Anthony

Absolutely great experience. From the time we got there, the staff(mainly Tess) was super accommodating and very helpful. Everything was seamless and it was outstanding

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Jessica

Big, clean room. Very cozy beds. We slept so well. Great view of the stadium.

8/10

Excellent

26 Jun 2026

Julie

The room was very nice and the bathroom was great! Lots of counter space and shower was large and great. I was surprised they didn’t clean the room and replace coffee/cups but every other day.

Friends

10/10

Exceptional

24 Jun 2026

Armani

It was great stay, would definitely recommend.

Partner

10/10

Exceptional

22 Jun 2026

Holly

Very nice clean room

Self

8/10

Excellent

22 Jun 2026

Demond

Clean and host was helpful

Partner

8/10

Excellent

21 Jun 2026

Sage

It was a good experience we would stay again

Partner

10/10

Exceptional

16 Jun 2026

Rebecca

First time at the Westin, will definitely stay again! I feel like the valet employees are the stars of this hotel. Well organized & full of hustle - very impressive.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Malik

The room was always cleaned and smelled good and the staff were soooo helpful i love it there almost extended my stay.

Self

10/10

Exceptional

14 Jun 2026

Matthew

Great bed, shower and full bath.

10/10

Exceptional

10 Jun 2026

Desiree

Everything was great I enjoyed the experience

Partner

8/10

Excellent

08 Jun 2026

Wendy

Several lights in the room did not work, only 1 bottle of water for 3 guests, valet didn’t lock my car that was sitting out front, had to go to desk to remind, breakfast was just ok, but overpriced.

Friends

8/10

Excellent

08 Jun 2026

Thomas

the room was a little dim. there was a dirty sock on arrival and the bathroom had two broken cabinets. The hotel bar is excellent and so was the breakfast buffet. Our server/bartender Deon was amazing. It's a great location for a baseball game.

Family

10/10

Exceptional

07 Jun 2026

Dennis

Loved it

4/10

Poor

04 Jun 2026

james

Convenient to baseball game

Family_with_children

10/10

Exceptional

03 Jun 2026

Timothy

Clean but old rooms. Great stay. Beds are 6/10 comfortable.

Partner

10/10

Exceptional

03 Jun 2026

Eric

We did ask the house cleaning staff to fill the body wash because when we checked in it was empty. But they never filled it. So that was very disappointing. But everything else was excellent.

Friends

10/10

Exceptional

01 Jun 2026

Seth

Safe location! Would definitely stay again; whether it's a romantic night with the spouse or a night at the ballpark with the family.

Partner

8/10

Excellent

01 Jun 2026

William

The rooms were clean and the hotel is in a perfect location downtown. The only bad thing is the breakfast/morning area. The food is great but the staffing and/or organization of staff is bad. The staff person seating you did not indicate where the buffet was located. The wait staff was terribly overwhelmed (needed more). Basically had to find and serve myself coffee. They did catch me before leaving with the bill. Multiple tables experienced the same lack of service. Whoever manages the hotel obviously had no idea that a Cub v Cards series of games would make things so busy.

Friends

10/10

Exceptional

31 May 2026

Jeffrey

Everything was perfect. I stayed there for two days to take my son to the Cubs/Cardinals games. From the moment we got there, they let us check in extra early and upgraded us to the club lounge. The staff were great and the room was the nicest I've ever stayed in.

Family_with_children

8/10

Excellent

25 May 2026

Bayyan

The staff was pleasant and the property was clean.

Self

10/10

Exceptional

25 May 2026

Nicole

The room and view were AMAZING. I was worried about it being a standard hotel downtown but it topped all my expectations & was a great experience.

Partner

10/10

Exceptional

24 May 2026

larry

Spacious room and bathroom! Towels were hard to get replaced once removed during cleaning process. Restaurant & valet staff very friendly with great service. Proximity to Busch stadium excellent!!

Family_with_children

10/10

Exceptional

23 May 2026

Stephanie

The gentleman who checked us in at the front desk was extremely helpful when we arrived. Sorry I can’t remember his name. Upgraded our room. Showed us the members lounge. The room was clean and comfortable. We did pay to valet park just because it was convenient. So close to Busch Stadium. Definitely will stay here again if we return to St Louis.

Partner

2/10

Poor

22 May 2026

Kejian

First, the sink in the restroom was blocked. We used the phone in the room, but the phone does not work at all. Went downstairs and talked to reception. Nothing happened. Then had to go downstairs again and talked to him again. They sent the repair guy and he was good, fixing the problem in 10 minutes. Second, in the shower room, the shower gel bottle was broken. Third, tried to buy bottled water by the reception area. No bottles at all. It was empty. The receptionist gave me one small bottle of water for free.

Family

6/10

Pleasant

22 May 2026

Haley

The beds were plush and clean but the bathrooms were not well-kept. Trash from the previous stay still present, shower faucet leaking excessively, shampoo dispenser broken off wall, vanity sink handle completely loose and drains slow to drain.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Gregory

👍

Family

6/10

Pleasant

22 May 2026

Renee

Close to ballpark, way over priced

Partner

10/10

Exceptional

20 May 2026

Russell

The hotel is in a great area for a ballgame or visiting the Arch. Beware of lower floors. The second floor has flags outside that are well lit at night. The window blinds do not block that much light.

10/10

Exceptional

20 May 2026

Julie

Amazing staff and convenient location to Busch

Friends_and_family Family

4/10

Poor

10 May 2026

Angela

The room we stayed in needed a lot of maintenance. Broken curtain rod, fridge didn’t work, deadbolt lock broken, doors with mysterious brown splatter and the air vent was covered with dust. This

10/10

Exceptional

07 May 2026

Kevin

We stayed at the Westin to be close to Busch Stadium to watch the Brewers/Cardinals series. The hotel was perfect for walking to and from the game. The room was clean and spacious though it was a bit dark for nighttime reading. The ice machine on our floor was not working, so we had to go two floors up to find ice. These incidents were minor, and we would highly recommend staying at this hotel.

Partner

10/10

Exceptional

03 May 2026

David

Valet parking was easy but $50 daily. However very great experience and walk across the street to baseball park. Very friendly staff

Family

4/10

Poor

03 May 2026

Hope or Paul

The hotel did not have bell service; the ice machine on our floor did not work; the internet was slow and could not connect; and when my wife called the front desk, there was no help.
The bed was uncomfortable. This hotel did not meet any expectations of a Weston hotel, and to end on a positive note, the best part of the hotel was the valet service. They were on their game with fast service and a positive attitude.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Damaris

Great hotel and staff.

6/10

Pleasant

27 Apr 2026

Jeffrey

This hotel was okay, but could really use an update. Great location directly across the street from the ballpark. The pictures make it look much nicer and more modern than it actually feels. Not bad by any stretch of the imagination, but could really use some upgrades in the rooms.

Partner

2/10

Poor

26 Apr 2026

Arun

They lost my car keys two days in a row at the valet.

Partner

10/10

Exceptional

26 Apr 2026

Sarah

Valet parking was efficient. Every staff person was courteous and professional. Location perfect with easy access to I-64 and the ballpark.

Partner

6/10

Pleasant

23 Apr 2026

John

Mold on bathroom parking expensive when there is a cheaper lot not far but a solid 3.5 compared to others

Friends

8/10

Excellent

23 Apr 2026

Karen

Parking was a little awkward but okay, it is down the street.
The hotel would not let me fill my water bottle which I found strange. There was no water fountain, no water bottle fill station and no water in the lobby for guests.

10/10

Exceptional

22 Apr 2026

Amy

Loved it

Friends

6/10

Pleasant

18 Apr 2026

Shannon

There was black long hair in the shower on the wall. There were 2 body was and 1 conditioner but NO shampoo. The lower shower head was facing the door so when I turned on the shower it sprayed me and all my stuff on the bathroom counter.
I ordered room service and SPECIFICALLY said I had a gluten allergy and they sent my steak up with fries all over it. I did not order fries because they have a shared fryer!
And there was only 1 bartender at the bar. We sat for at least 10 minutes waiting on a drink. When I did receive my drink the rim of the glass had brown stuff all around it. I did receive a new one after letting the bartender know.
Valet was great on both check in and check out!

Partner

10/10

Exceptional

17 Apr 2026

Donovan

5☆

10/10

Exceptional

15 Apr 2026

Robert E

Did not park. Did not eat breakfast.

Family

10/10

Exceptional

14 Apr 2026

Thomas

Great place to stay if your there for a Cardinal game clean rooms adequate parking great breakfast friendly Staff. What's not to like? Would stay again

Partner

8/10

Excellent

12 Apr 2026

Denise

.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Ronnie

Yes, both were acceptable.

Family

10/10

Exceptional

06 Apr 2026

Alison

This hotel was amazing! I forgot a phone charger & one of the maintenance guys ran out to his truck to get me one. The rooms were amazing. The bathroom was like a spa! Cannot wait to stay there again.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Sarah

Amazing!!

10/10

Exceptional

02 Apr 2026

Lee

Wonderful first time stay at this hotel. We will be back. Only suggestion would be for the meat selection at breakfast buffets it was slightly over cooked each day.

Family_with_children

6/10

Pleasant

02 Apr 2026

Willow

Location for a Ball Game is perfect! Room was unclean and the property is understaffed.

10/10

Exceptional

01 Apr 2026

Megan

Room was spacious and clean, employees were so friendly and a perfect location for a Cardinals game!!

Family_with_children

6/10

Pleasant

01 Apr 2026

Susan

I was first given a key to a room that was already occupied. There was no signage to help identify how to get back to the lobby. I had to track down a worker to get back for checkout. Only 1 person was working the valet so it took about 30 minutes to get my car. Your car is left out in the open no garage for $50

Self

6/10

Pleasant

30 Mar 2026

Grey

Plan around Cardinals games! Was there for a wedding & didn’t realize how popular the area is for games.
Inadvertently arrived 2 hours before gametime & it took an hour to go the last 4 blocks. Leave time on gameday!

Recommend Stadium West garage: easy, convenient, but be mindful of timing: fills up on gameday.

It’s noisy before games (drums, street performers); no napping on gameday!

If you’re there for a Cards game this is THE perfect location.

Good lobby bar.

I was blown away by how friendly, kind, helpful & personable the employees were. 10/10

Premium king room very spacious but filthy:

-No bottom sheet, just a duvet cover draped over a bare mattress
-Windows so grimy & caked in bird poop they were nearly opaque
-Surfaces covered in thick white dust
-When I first arrived there was no handsoap or counter amenities (lotion/shower cap/etc). Second day there was handsoap but nothing else
-Only 2 bath towels, no robe
-Bathroom fixtures rusty
-Headboard, walls & carpet had dried gunk from previous guests
-Dried toilet paper on wall & floor from previous guests
(gunk, TP were never cleaned throughout the 4-day stay)
-No working bathroom fan
-1 unused vent full of dust - fire hazard?
-Other vent rusty & collected droplets that fell on me as I got ready
-Spare TP holder broken
-Only 2 coffee packets-called for more twice but it never came
-Paint peeling & patchy
-Thermostat cover broken & wouldn't close

Housekeeping in need of major oversight, otherwise a great stay.

Self

10/10

Exceptional

30 Mar 2026

Pamela

Wonderful!!

Partner

10/10

Exceptional

28 Mar 2026

Melinda

Perfect location for a Cardinals game!

8/10

Excellent

27 Mar 2026

Jeremy

Always a good stay at the Westin

6/10

Pleasant

26 Mar 2026

Michael Harvey

Room smelled like smoke. There is nothing in the area outside of the ballpark village. Probably ok if you're attending a game, but good luck finding a drugstore or a place to pick up water.

Self

10/10

Exceptional

22 Mar 2026

Reggie

Great stay and good food.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Stephanie

🙂

6/10

Pleasant

15 Mar 2026

Dena

We stayed 3 nights and the property refused to provide towels and washcloths until 11pm on the last night

Business Friends

2/10

Poor

12 Mar 2026

Lupe

Paid on expedia with my points and the hotel still charged my card the full room rate. Upon check in she even stated the room was already paid for. I had to call and get it reversed.

2/10

Poor

11 Mar 2026

Cynthia

The stay was horrible! The rooms air conditioning did not work, and

10/10

Exceptional

11 Mar 2026

Kenneth

.

2/10

Poor

09 Mar 2026

ANDREA

This place was awful. Other than the valets the staff was awful. The property was not kept up. When we got in our room there was water all over the bathroom floor. The elevator got stuck the fire dept had to come open it. The bar closed super early. The lady at the front desk at night was rude. Will not be returning to this hotel.

Partner

8/10

Excellent

09 Mar 2026

Camelia

I liked everything the breakfast price was a bit high

Partner

4/10

Poor

07 Mar 2026

John

Room was gross, not super clean. Staff was helpful, but wouldn’t say again.

Self

4/10

Poor

03 Mar 2026

Jeffery Allen

Staff was often missing. Not friendly. Seemed rushed. Room service was broken 4 days. Cleaning crew was excellent.

Family

6/10

Pleasant

25 Feb 2026

shane

Shower did not work. The staff moved me to another room but that room was smaller than the previous. I would’ve figured the room would’ve been equal or an upgrade since we had to relocate.

Partner