Name: Hyatt Regency St. Louis at The Arch
Address: 315 Chestnut Street, St. Louis, 63102, US

Hyatt Regency St. Louis at The Arch

St Louis - MO · United States

100 reviews shown

10/10

Exceptional

29 Jul 2026

Francisco

8/10

Excellent

29 Jul 2026

Dorothy

Beautiful hotel but having 2 elevators down was a nightmare. We were on 14th floor so difficult to take stairs. Took us about 30 min to get an elevator to our room and had 7 full elevators pass us before we could get on to exit the hotel. Valet parking is a huge mess backed up forever. Not worth the money at all.

10/10

Exceptional

29 Jul 2026

Lori

Staff was friendly, knowledgeable, and helpful. When we needed more towels or anything, they brought it within a reasonable time. The hotel is within walking distance to just about everything.

8/10

Excellent

29 Jul 2026

Hollie

Didnt know we had a breakfast option. It wasnt told to us when we checked in. However, it was very hectic because they were having a Blind Convention the weekend we were there.

10/10

Exceptional

28 Jul 2026

Dawn

Thanks for the stay. W as great for the game.

10/10

Exceptional

28 Jul 2026

Francisco

Loved the property

6/10

Pleasant

28 Jul 2026

Luis

Was a nice place to stay

10/10

Exceptional

28 Jul 2026

Charles

staff

10/10

Exceptional

28 Jul 2026

Kurt

recommend they put a Marriott sign on each side of the building thank you

10/10

Exceptional

27 Jul 2026

Jay

Nice room. Great view and location. Helpful staff

10/10

Exceptional

27 Jul 2026

Andrew

The location can not be beat for downtown! The view from our room was awesome and the rooms were great!

8/10

Excellent

27 Jul 2026

Thomas

Everything was nice and the staff was great. Had to wait too long for elevators, I just eventually took the stairs but many people weren't able to do that.

8/10

Excellent

26 Jul 2026

Oscar

We normally choose 2.5 - 3 star hotels. I expected more from a 4 star as I’ve stayed in better maintained 3 stars. In general, the hotel was fine but the bathroom was shabby. The wallpaper was starting to peel, the counters were in need of caulk, the shower corners were gross and a toilet paper holder repair was more than evident (as a DIYer, these are fairly simple ‘repairs’ to keep the hotel appearance up to par). If the review process allows, I will post photos. Also the carpeting throughout the entire hotel was filthy! I also did not like that there were not microwaves in the room, you had to go to the vending area to use a community one.

6/10

Pleasant

26 Jul 2026

Gina

Pros: The staff was helpful and kind, location is perfect if planning to attend a St. Louis Cardinals ballgame, there is a Starbucks in building and room was clean. The size of the Junior King Suite is perfect for a family. Cons: The elevators were extremely slow and could not accommodate the large crowd that was there for the weekend. My family and I had to take the 5 flights of stairs multiple times (with luggage in tow at one point) to escape waiting endlessly for an elevator. Also, we put in our reservation that there were 5 in our room and weren't' given near enough linens. Had to call multiple times to get enough linens to shower. Bed linens are nearly non-existent. It's basically two sheets that don't cover fully cover you. Bed and pull out couch very uncomfortable.

10/10

Exceptional

26 Jul 2026

April

Loved it!!!!

10/10

Exceptional

26 Jul 2026

John

Hotel is in a great location. Right next to Arch and 5 minute walk to ballpark. Also easy access to Hwy 55.

8/10

Excellent

26 Jul 2026

Richard

Très bel hôtel et super bien situé ! Personnel aimable !

Mais vous devriez jamais louer de chambre avec porte communiquante lorsque les gens en ont pas besoin. Les doubles portes sont très mal isolées et on entend tout ce qui se dit de l’autre côté.

Une chance que nous avons eu un bon service de la préposé à l’accueil Morgane qui nous a immédiatement changé de chambre.

10/10

Exceptional

25 Jul 2026

Richard

Great place great location

10/10

Exceptional

25 Jul 2026

Brittani

Very friendly and helpful customer service, clean room

6/10

Pleasant

24 Jul 2026

Bob

The room itself was vewry nice, but the fake paneling on the bathroom door that was coming off in places did not impress me. For a syupposedly high end hotel, one would think they could purchas real doors that don't have fake paneling.

I was also considerably less than imnpressed that I couldn't get a detailed receipt from the front desk when I checked out. I was told that since I booked thru a third party, they would provide me with the receipt. Really? Everywhere else that I have booked thru Expedia has been able to provide me with a detailed receipt, so how come this hotel couldn'?

10/10

Exceptional

23 Jul 2026

Leslie

Clean room. Nice amenities. Easy walking distance to lots of activities

10/10

Exceptional

23 Jul 2026

Marty

No pool

6/10

Pleasant

23 Jul 2026

Brandon

The best part about the hotel is the location. Everything else wasn't up to par. It needs a serious renovation. I had a king room with the arch view. Beautiful view. But the room gives old vibes. The bed was hard and headboard made noise. No smart tv so you have to cast from your phone. The toilet took 1 minute to finishing flushing. Windows weren’t sound proof because you can hear the cars from the highway below. And the worst thing was hearing the people in the room next to us. It sounded like they were in our room with us. The conversations were crystal clear.

10/10

Exceptional

23 Jul 2026

Melissa

Awesome experience 👏

2/10

Poor

23 Jul 2026

April

The room was not clean. After walking on the carpet in the room my socks were filthy. The air conditioner in the room was blowing out a warm sticky mist. I had the air on 65 and it didn't cool off the room. I complained to the front desk staff and all they said was there were other guests that have complained about the same issue.

10/10

Exceptional

23 Jul 2026

Philipp

Great view

8/10

Excellent

23 Jul 2026

Azeb

Room clean. Limited lobby area/common area seats

10/10

Exceptional

22 Jul 2026

LaToya

There were several eating options at the hotel! I loved the views from my room and the walkability.

8/10

Excellent

22 Jul 2026

STEVEN

Hyatt is always beautiful! Love them... The only true negative I have to say, is there parking situation. Trying to get in to the valet parking, which is the only way you can park, is a nightmare. Especially during events... But if you don't have a car, or don't go during major events, it's an amazing hotel. The rooms are beautiful, the staff is amazing, and you'll definitely love everything about it!

10/10

Exceptional

22 Jul 2026

Debra

Excellent

10/10

Exceptional

22 Jul 2026

Millicent

Better signage for the front of the hotel and valet, we originally went to the wrong side and ended up having to wait longer bc it was a busy check in time.

10/10

Exceptional

22 Jul 2026

Mary

Hotel was perfectly located for visiting the Arch and the surrounding park/museum area. Unfortunately, with a family, that part of downtown didn’t have much else for us to do, but for a visit specifically to the Arch, and the Historic Courthouse across the street, it was great.

10/10

Exceptional

20 Jul 2026

Yuxin

Love it, now I will really consider it as one of my favorite

Self

10/10

Exceptional

20 Jul 2026

Johna

Would stay here again

10/10

Exceptional

20 Jul 2026

Yannick

Perfect place

Self

10/10

Exceptional

20 Jul 2026

Mark

Great place to stay when visiting the Arch or going to a Baseball game.

Family_with_children

10/10

Exceptional

20 Jul 2026

Kim

Arch is outside my window in the morning. Four restaurants to choose from under one roof. Breakfast is awesome with buffet or menu. Full bar in the evening is relaxing. A staff member walked ne down the street to my Uber. Great customer service.

Partner

4/10

Poor

20 Jul 2026

Vivian

My toilet overflowed the morning I left. I was unable to take a shower before I left. They did send maintenance but its one of those thing

10/10

Exceptional

19 Jul 2026

Ashley

Our first time traveling and requiring a hotel stay in years. Our stay surpassed our expectations. Though the hotel is a very busy place, it was not overwhelming and the walkable places near made our stay more immersive. Parking garage access was a peace of mind, and views from our room were just beautiful.
Must Remember, most places near and surrounding are cashless.
Overall we're looking forward to our next stay! #STL #HayattattheArchSTL

Partner

6/10

Pleasant

19 Jul 2026

Sean

It was a very great view. But the room smelled musty like it had been wet or the air conditioning was musty. Other than that it was a good experience.

Family_with_children

10/10

Exceptional

19 Jul 2026

Heather

The room and staff were wonderful. The room was clean, well appointed, and comfortable. Check in was a struggle... not actually check in but getting to the entrance. It took nearly 50 minutes to get 1 block to get to the arrival and parking. It was 4:00 check in time. The volume of arriving guests made it impossible to move. Arrive earlier... self-park elsewhere....

Breakfast was good but in the expensive side for a buffet.

Partner

10/10

Exceptional

19 Jul 2026

Jamie

Everything was great our stay!

Partner

4/10

Poor

19 Jul 2026

Daniel

The hotel was very conveniently located. We were within walking distance to the arch and lots of food options. The hotel failed to tell us when we checked in that there was a very large wedding while we were there. Loud music until 1am-2am. Elevators had 10 minute wait times because two of the 4 we could use were not operational.

2/10

Poor

19 Jul 2026

Aaron

The rooms are tiny, beds are hard as a rock and pillows are awful. Instead of an actual blanket they had a throw blanket between two sheets, not even actual duvet cover. Valet was slow as they were parking cars two blocks away. Wedding party played music late into the night each night. If we hadn’t prepaid for our stay we would’ve left after the first night. We’re heading back to the Westin after this stay.

Partner

10/10

Exceptional

19 Jul 2026

Lisa

The hotel was great and view was amazing!! Perfect location too! The rooftop terrace was what I expected but it didn't matter, we just wanted to see it. Loved the hotel and would definitely stay there again!

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Hugh

Clean quiet rooms. Good facilities

Self

10/10

Exceptional

18 Jul 2026

Esmeralda

My family and I enjoyed our stay! It was right across from the arch and close to everything we were hoping to see while in St. Louis! Beautiful hotel. Had plenty to do! Gift shop, Starbucks, multiple restaurants. We will definitely stay again in the future!

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

christy

Great location!

Partner

6/10

Pleasant

18 Jul 2026

Timothy

My experience was good for the most part. The only downside was that the front desk clerk told me the wrong room that she assigned me to. I had to call the operator to find out the right room. Other than that everything went well.

Self

10/10

Exceptional

17 Jul 2026

Randy

clean, quiet, friendly staff

Partner

10/10

Exceptional

17 Jul 2026

Ivory

The hotel is very centrally located. Most attractions are within walking distance

Partner

10/10

Exceptional

17 Jul 2026

Scott

Good and clean and staff was very helpful

Partner

6/10

Pleasant

17 Jul 2026

Glenn

The valet experience was extremely stressful. We were less than a block from the door and it took us over an hour to get through. Coordination of traffic was poor. Many cutting through lines dangerously. 4 lines of traffic trying to come from 2 different streets while dodging through traffic.

Partner

10/10

Exceptional

17 Jul 2026

Jenny

Stayed the night here during our St. Louis trip to Bush Stadium. It was in perfect walking distance. Make sure to get to the hotel 4-5 hours before the game starts so you can get easy valet service and not have to sit in a long line waiting for service.

Family_with_children

6/10

Pleasant

17 Jul 2026

Somnath

$50/night for valet parking ($40 for self parking a block or two away in a dangerous area of town) is a little too steep considering the 25 mins. waiting time to get to the Valet Stand (admittedly there was a game on at Busch Stadium but this was not the first time that there was a game on...in fact most of the guests were there for the game).

The next issue was being put into a handicapped-equipped room which meant no overhead shower and no shower enclosure other than a curtain. I never requested a handicap-compatible room and it was never explained as to why I was being assigned a handicapped room.

Overall, the fact that the hotel is a quasi-monopoly at its location shows....

Family

8/10

Excellent

17 Jul 2026

Denise

Parking situation was a nightmare. Waited in line on arrival day for an hour to find valet only parking and waited approx 35 min day of departure to get our car. Otherwise no complaints

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Raven

Loved the location, nice staff, good restaurants, and great space in our 2 bed room. I did not like that 2-3 elevators were not working. Very inconvenient. Also there should be a more convenient location for returning vehicles to the hotel that are paying for valet.

Family_with_children

8/10

Excellent

16 Jul 2026

Tammy

Any hotel we have stayed in the last year included a complimentary breakfast and a complimentary drink in the evening. We were a bit surprised that there were no perks for first-time guests.
The view of the gateway arch from our room was amazing. The lobby was very bright and grand looking. The hotel's location seemed like a safe area. Once we exited the elevator on the 11th floor, the hallways leading to our room (carpet, walls) were a dreary dark gray color. We couldn't wait to get out of the hallway! Seems like a small detail, but for such a nice hotel we surprised by the dismal colors leading to our room.

Partner

10/10

Exceptional

16 Jul 2026

SVITLANA

The hotel was amazing! I went for 4th of July celebration. The downtown was crazy and crowded. The hotel staff was very helpful about events happening locally.

Self

4/10

Poor

14 Jul 2026

April

We had no air in our room called, they came and checked on it couldn't get it to stay. They had no other rooms available they did bring us fans but it was still bad. They offered no money back. They did offer us breakfast but I feel like that was already free...

April Enlow

Partner

10/10

Exceptional

13 Jul 2026

Lynn

Family_with_children

10/10

Exceptional

13 Jul 2026

Scott

Room was clean, bar was nice

Partner

10/10

Exceptional

13 Jul 2026

JACQUELINE

Excellent access to the arch. The view for July 4th was spectacular. Room was very clean. Food was great too. Just missing a swimming pool.

Friends

6/10

Pleasant

13 Jul 2026

Mary

when I went to check in for the Exectutive Suite , I was a little early the lady at the desk said the room wasnt ready I said I have 5 other people with me 3 under the age of 13 I dont know what to do with them
she said she had no idea but I would get a text message when the room was ready she took my number
we all went to the Brewhouse to grab a bite no message ever came we were at the restaurant an hour and a half
after that I went to the front desk and guess what the room was ready

we went to the room it seemed nice on the first glance
as we stayed there we saw things that should have been maybe cleaned more
there is a stain in the bedroom area on the wall under the TV unsure what that is but it looks bad the windows were not clean the chair in the living had some stains on the side of it I dont know what it is we used a baby wipe to clean it looked like dried blood I dont know Also for an Exectutive Suite the wet bar needs work and there is no microwave ??? if you wanted to re heat or cook something you have to go down the hall to a community microwave not good for the price over all for the price of the room it really was a disappointment

Family_with_children

10/10

Exceptional

13 Jul 2026

Martha Jean

So perfectly located to all downtown attractions.

Family

8/10

Excellent

13 Jul 2026

Ian

Rooms are clean but shower was a bit slippery.

10/10

Exceptional

13 Jul 2026

Ashley

Great room! Close to everything!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Victor

Wonderful stay and very close to Busch Stadium. Staff was very helpful and friendly. Our room was very clean and comfortable. We will be back again.

Family_with_children

10/10

Exceptional

13 Jul 2026

Debra

The hotel was in a great location for baseball games and The Arch. It was very clean and very friendly staff. I highly recommend this hotel.

10/10

Exceptional

13 Jul 2026

Eric

Everything was there that you needed. Plus some extras!

Pet

6/10

Pleasant

13 Jul 2026

John

Thought we were getting complimentary breakfast. No, bought it. Definitely not worth the price.

6/10

Pleasant

12 Jul 2026

Rodney

Lobby restrooms were in terrible shape with wallpaper falling off the wall. The roof top balcony was nothing like the picture and wasn’t clean or maintained. The parking garage scenario was a catastrophe. People were waiting for over an hour to get there vehicles from being forced to valet park only on the weekends. The staff was friendly and helpful. I would not recommend this hotel for the price .

Partner

10/10

Exceptional

12 Jul 2026

Carlos

We got the arch view which was very nice. The room also faces the freeway and the room needs sound proof windows and walls. Very noisy.

Partner

8/10

Excellent

12 Jul 2026

Karenna

I like that staff was friendly and very helpful. I would like to give a call out to DJ in valet and the young lady that was working check-in Saturday afternoon. They handled an unacceptable service that occurred in valet. I greatly appreciate their professionalism and addressing the matter swiftly. Sometimes one bad experience can leave a bad taste when issues aren't resolved, but how they responded spoke volumes. Kudos to both of you ladies.

Pet

8/10

Excellent

12 Jul 2026

larry

The parking was a problem. Not enough valet employees. My husband having cancer, had to walk a ways to park

10/10

Exceptional

12 Jul 2026

Stephen

The experience was good we appreciate all the service and attendance we received anytime we had an question

Partner

6/10

Pleasant

12 Jul 2026

Nancy

The best thing about this hotel is the location. It is literally Steps away from the arch. After all, that is why I chose it!
We reserved a King room weeks ago, but they put us in a queen. Small room. My side of the bed didn't even have a bedside table. There were two bath towels and the third linen was, I guess, a bathmat. It was as big as a bath towel, but it was ripped and frayed on the edges. The hair dryer was all sticky on the handle, like when plastic gets too hot. The valet parking was a pain. We had to take everything down to tbe parking garage level, which invited a different elevator....very confusing. Then we had to wait about 20 minutes for our car. All in all, it was OK, but for a Hyatt Regency price I expect more.

Family

10/10

Exceptional

12 Jul 2026

Bryan

Loved that it’s so close to Busch stadium and the gateway arch!!

Partner

10/10

Exceptional

12 Jul 2026

Carina

Great hotel.The top terrace was closed so we didnt get to go up top.I would say Valet was a little hectic due to the game.We decided to park down the road.Other than that a great location,amenities, etc.

Family_with_children

10/10

Exceptional

12 Jul 2026

Zachary

It was such a nice place!

Friends_and_family Family

8/10

Excellent

12 Jul 2026

John

Great property! Clean and convenient for a Cardinals game. A word of advice: If you are staying here and going the game, arrive EARLY! The valet parking is grid-lock. You could be sitting in traffic for up to an hour before your car gets parked.

Partner

8/10

Excellent

12 Jul 2026

Mara

The location couldn’t be better
Some of the staff were extremely helpful
We had few incidents that were properly solved by Security

Family

10/10

Exceptional

12 Jul 2026

Rebecca

Parking was very difficult with valet parking before a Cardinals game. It took almost an hour to go one block to get parked.
We had no complaints about anything else!

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Denise

Clean rooms, nice bar area, friendly staff

Partner

6/10

Pleasant

11 Jul 2026

Maricela

The sheets were very noisy and beds were not that comfortable.

We did like the location. It’s right across the street from the Arch. It also walking distance to the casino 15 minutes and Burch stadium 10 minutes.

Family_with_children

6/10

Pleasant

11 Jul 2026

Nikki

I was overcharged. I asked about the charges was told they were for something else. It’s been a week since checkout and I still have a pending charge due to them scanning my card twice. Staff were very rude at checkout. I know it was a busy weekend but the chaos was unnecessary.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Luella

I enjoyed the breakfast and the people that were there were very friendly.

Self

10/10

Exceptional

11 Jul 2026

Lynn

The staff was very nice.

Partner

8/10

Excellent

11 Jul 2026

Tracy

There was only one wash cloth in the bathroom and it was a little difficult getting in to check in but once we got in and checked in, it was great! I would stay there again.

Partner

8/10

Excellent

11 Jul 2026

Lauren

Staying at the Hyatt is a very wonderful experience. It has a very upscale steak restaurant inside and also a bar and grill starbucks coffee shop, it's a little bar Area, where they also serve breakfast for $25.and saint louis gift shop shop! Helpgul staff underground parking vallet. In rooms they have smart t vs, refrigerators and coffee makers period but no microwave. The reason I rated this hotel of 4 is because I stay here. A lot and a continuously put me in room 960 which smells like feet. But other than that, it's a great place to stay!

Partner

10/10

Exceptional

11 Jul 2026

Russell

First time staying at a Hyatt, we definitely enjoyed ourselves.

Family_with_children

10/10

Exceptional

10 Jul 2026

Randy

Very nice stay. Close to ballpark and the Arch. Staff was great. Parking can be an issue. Front desk people need some help. All in all nice stay.
RS

Partner

10/10

Exceptional

09 Jul 2026

Pearl

Great stay with amazing view of the Arch

Friends_and_family Family

4/10

Poor

09 Jul 2026

Maria

Not a Hyatt experience. Got assigned a room without curtains and had to change rooms. Got woken at 8am by room service. Elevators wait due to convention. Good location and view of architectural .

Family_with_children

2/10

Poor

09 Jul 2026

Faith

Loved Hyatt, but unfortunately, my experience at this location was not a good one. My daughter and I were initially taken to the wrong room. We got settled, left for our event, and when we returned, we could not get into the room with our key.
No one answered the phone near the elevator, so we had to go all the way back downstairs to the front desk for help. They apologized and told us someone would meet us upstairs. We returned to the room and waited for approximately 30 minutes, sitting on the floor in the hallway, but no one came.

We eventually had to go back downstairs again, only to find out that we had been forgotten. Once again, we were told someone was coming, but it took another 10 minutes and only after I became visibly upset.

I appreciated the offer of free breakfast because of the experience, but sometimes complimentary food is not what a guest needs. What we needed was a pleasant experience and a good night’s rest. Repeated service failures cannot always be made right by offering free food.
On my most recent trip, I chose to stay at a different hotel, and the experience was excellent. I genuinely like Hyatt, which is why this particular experience was so disappointing

Family_with_children

8/10

Excellent

09 Jul 2026

michael

Everything on the property was very nice. The people were very helpful. Will stay again.

Self

4/10

Poor

08 Jul 2026

Travis

I would not stay here again.

The biggest issue happened at check-in. The front desk employee insisted that I pay a $30 per day \"resort fee\" even though I was under the impression it had already been paid through Hotels.com. When I offered to pay with a credit card, she insisted on cash only, explaining that it was difficult to work out the payment with Expedia/Hotels.com if I used a credit card. That explanation didn't make much sense to me, and after a long day of driving I didn't feel like arguing. I paid the cash, received no receipt, and honestly came away feeling like I had been scammed.

To make matters worse, calling this a \"resort fee\" is almost laughable. This place is about as far from a resort as you can get. I'm not sure what the fee was supposed to cover. There were a few bananas sitting out for part of one day, but there were no resort-style amenities, no daily housekeeping, and nothing that justified an extra daily charge.

The room itself had several issues. The entry door barely latched unless you pushed on it with a lot of force, which didn't inspire much confidence in the security of the room.

The bathtub also looked pretty gross. I don't think it was actually dirty—it just appeared very old and heavily stained—but it was bad enough that my kids didn't even want to use it.

There was also a noticeable smell of marijuana in our room, and the parking lot smelled like weed at various times during our stay. On top of that, there were cigarette smokers gathere

10/10

Exceptional

07 Jul 2026

Jennifer

Only stayed for a quick overnight but room was nice, clean, and staff was helpful for our late evening check in. Easy walk to the Arch and Busch stadium.

Family_with_children

8/10

Excellent

07 Jul 2026

Robert

Everything was great except the parking. Our wagoneer wouldn't fit in the garage so we had to park a couple blocks down the street.

Family_with_children

8/10

Excellent

07 Jul 2026

Wendy

Very nice stay. Perfect location for July 4th