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21c Museum Hotel St Louis
St Louis - MO · United States
1528 Locust StreetView location
9.0/10Excellent2,132 Reviews
Cleanliness9.2/10 9.2
Service9.0/10 9.0
Comfort9.4/10 9.4
Condition9.2/10 9.2
Amenities9.0/10 9.0
See all ratings- Sustainability certification
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About 21c Museum Hotel St Louis
21c Museum Hotel reimagines a historic St. Louis fixture: the 10-story, Renaissance Revival-style YMCA building.
Located in the heart of downtown St. Louis, and a short walk from the City Museum and Busch Stadium, 21c Museum Hotel St. Louis includes a 173-room boutique hotel, contemporary art museum, Idol Wolf restaurant, Good Press café, and Locust Street Athletic and Swim Club, a full-service wellness center.
With more than 14, 000 square feet of exhibition and meeting & event space seamlessly integrated into all areas of the property, there are opportunities to discover contemporary art around every corner.
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A stay at 21C Museum Hotel St Louis places you in the heart of St. Louis, within a 10-minute walk of Enterprise Center and St. Louis Union Station. This luxury hotel is 0.3 mi (0.4 km) from City Museum and 0.7 mi (1.1 km) from America's Center Convention Complex.
Make yourself at home in one of the 104 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
11:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Green Key Global
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Service fee: USD 5 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
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Minimal age
21
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Optional fees
- Fee for cooked-to-order breakfast: approximately USD 10 to 25 per person
- Valet parking fee: USD 55 per day (in/out privileges)
- Pet fee: USD 100 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Washington Avenue Historic District
0.2 km / 0.1 mi
City Museum
0.4 km / 0.3 mi
Peabody Opera House
0.5 km / 0.3 mi
Stifel Theatre
0.5 km / 0.3 mi
Enterprise Center
0.7 km / 0.4 mi
Energizer Park
0.7 km / 0.4 mi
St. Louis Union Station
0.7 km / 0.4 mi
St. Louis City Hall
0.7 km / 0.4 mi
St. Louis Aquarium at Union Station
0.9 km / 0.5 mi
St. Louis Union Station Mini Golf
0.9 km / 0.6 mi
The St. Louis Wheel
1.1 km / 0.7 mi
The Hawthorn
1.1 km / 0.7 mi
America's Center Convention Complex
1.1 km / 0.7 mi
National Blues Museum
1.3 km / 0.8 mi
Kiener Plaza
1.3 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 173
- Number of floors (main building): 10
- Accessible rooms: 8
- hotel
- American Express
- MasterCard
- Visa
- Small pets allowed (under 5 kg) not available in all roomsExtra charge
- Wheelchair-accessible
- Car parkExtra charge
- Key Collection
- 24-hour reception
Show 16 more facilities & services
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Valet parkingExtra charge
- Laundry serviceExtra charge
- Air conditioning in public areas
- Private pool: 1
- Restaurant: 2
- PhotocopierExtra charge
- Audio-visual equipment rentalExtra charge
- Indoor heated pool: 1
- SaunaExtra charge
- Green Key Global Eco-Rating
- Non-smoking establishment
- Minimum check-in age: 21
- Single-Use Plastic Free
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE LOFTQUADRUPLE • LOFTQUA.LO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
QUADRUPLE LOFT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room code: QUA.LO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
Double or Twin DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE LUXURYSUITE • LUXURYSUI.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
SUITE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 28 m²DBL.DX-KG
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Wi-fi
- Alarm clock
- Bathrobes
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE DELUXE KING BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Room amenities
- TV
- Wi-fi
- Alarm clock
- Bathrobes
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE LUXURYDOUBLE • LUXURYDBL.LX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE LUXURYQUADRUPLE • LUXURYQUA.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
QUADRUPLE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: QUA.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN BUNK BEDTWIN • BUNK BED • 1 Bedroom • 28 m²TWN.BK
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Bunk beds
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- BUNK BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
TWIN BUNK BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Bunk beds
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- BUNK BED
Adult and child limits apply within the room's total guest limit.
Room code: TWN.BK
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accesible DeluxeDOUBLE • Accesible Deluxe • 28 m²DBL.H6-DX
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- TV
- Wheelchair-accessible
- Wi-fi
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE Accesible Deluxe
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-DX
Room amenities
- Cable TV
- TV
- Wheelchair-accessible
- Wi-fi
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room BUNK BEDRoom • BUNK BEDROO.BK-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- BUNK BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
Room BUNK BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- BUNK BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.BK-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE LOFTDOUBLE • LOFT • 1 Bedroom • 35 m²DBL.LO
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE LOFT
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LO
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE LUXURYDOUBLE • LUXURY • 39 m²DBL.LX
Room overview
Non-smoking room- Room size
- 39 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width, Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Satellite TV
- Cable TV
- Wi-fi
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE LUXURY
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 39 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width, Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LX
Room amenities
- Satellite TV
- Cable TV
- Wi-fi
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accesible DeluxeSUITE • Accesible DeluxeSUI.H6-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availability21c Museum Hotel St Louis
SUITE Accesible Deluxe
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about 21c Museum Hotel St Louis
100
reviews shown
Anthony
Great place
Angela
Horrible beds. Like a brick. No luggage carts available to tote our luggage to the room. And NOBODY cared. Cleaning staff knocked on our door rudely at 10 am to remind us to “get out” by 11 am and then, for good measure? knocked again at 10:30 am just in case we didn’t get the message the first time.
21c? 21f? Would not give you a dime again
21c? 21f? Would not give you a dime again
Taylor
Have stayed here numerous times. Always my go to for StL
Gretchen
Has to be one of the most beautiful hotels we have ever stayed at. All of the employees were amazing. And the best amenities. Pool, shuffle board, pool table and the 2nd floor is a beautiful art museum. Rooms were clean with plenty of room
Amanda
Such a unique space! Art is emeshed throughout the entire building, creating a warm, inviting space (and a ton of photo ops). Every staff member we encountered was kind, engaging, and helpful. Having access to the pool and fitness center was wonderful for our stay. Breakfast at Good Press was 10/10. We will definitely be back!
Jentre
Great interesting hotel. The steam room and sauna and gym are an absolute bonus!
Mark C
clean and nice bar area with outdoor seating area.
Meredith
The spa is so amazing, we’d come to St. Louis just for this amenity; loved the galleries too!
Joe
The hotel room was beautiful and very comfortable! The restaurant was amazing, museum was awesome and location was close to everything!
Traci
Art + bar = perfect
Ancharmaine
We Love This Place! Will definitely book here everytime we are in The Lou!
Rina
We really enjoyed our stay here and would be back for sure! Property is very clean and staff is really hospitable and accommodating.
Krista
The parking situation is a little awkward, and the restaurants are VERY overpriced, but overall it's an amazing hotel with an amazing pool and amazing art.
Todd
The staff at this hotel were top notch. Excellent employees only added to the beauty of this hotel. Our room was lovely. The beds were top quality. The layout and yhe artwork made it seem less like a hotel and more like home. The hotel itself is gorgeous. My favorite hotel so far in life.
Susan
Wonderful hotel! Loved the art, the room and bar. Will be back.
Alivia
This place is gorgeous
robert
Very average at best. Dont expect a luxe experience. Worn down some. Bad part of town.
Dawn
Very friendly staff, the room was very nice. We did enjoy our stay
Jennifer
The room was dirty behind the door. A dirty coffee cup was used to hold the sugars and creamers. Only 1 cup ( which was that cup) was in the room. The 2nd night we didn't have a bath mat or extra toilet paper. We had to go to the front desk ask 10:30p to get toilet paper. The front desk acted annoyed at our request. The hotel was beautiful. The bartenders and valet guys were the friendliest. We were checking out at 630a on the 3rd day... valet wasn't open yet so we had to go to the front desk. The lady was rude and very irritated that she had to look for our keys, walk across the street and open the gate herself so we could get our car out. We didn't feel safe walking in the neighborhood. There were homeless people EVERYWHERE at dusk. Asking for money and making weird comments. The museum was in the middle of redoing the art so that was bare. The bed was much firmer than I prefer but that's just a personal preference. The breakfast was good.
Toshie
The bar was very good. Bartenders pay great attention to prepare each cocktails with perfections and these menus are amazingly creative.
Breakfast was good, but it took over an hour to arrive. So it may not be for busy people. The room for the breakfast (cafeteria) seems too small while lobby and restaurant are much spacious.
Breakfast was good, but it took over an hour to arrive. So it may not be for busy people. The room for the breakfast (cafeteria) seems too small while lobby and restaurant are much spacious.
T.
Excellent
Would highly recommend to others. Also recommend staying at the Hilton at union station.
Would highly recommend to others. Also recommend staying at the Hilton at union station.
Maureen
We liked everything about this hotel! The artwork all over the hotel is beautiful and then you have the art museum on the entire 2nd floor. We used the pool, gym and steam room daily during our stay. The bar has a nightly bourbon pour after 8pm and a lovely multi level outdoor patio. The staff was friendly and helpful at all times as we always had questions! 5 stars. 10/10.
James M.
Great place to stay!
Clarissa
Great Look, Major Security and Service IssuesThe hotel looks amazing, but the service, maintenance, and security were highly disappointing.Security: Returned to find my room completely unlocked and unattended after requesting room service. I had to go to the front desk to resolve it.Check-In: Overcharged for an early check-in fee beyond the agreed amount.Room: Shower dispensers were broken off the wall, unsightly, and empty.Housekeeping: Day two bed was made incorrectly; housekeeper took a tip to fix it but never returned.Dining: Restaurant server was rude and brought wrong utensils.Patio: Sat for an hour with zero service next to previous guests' dirty drinks.Note: I am still awaiting a response from management regarding these issues.
Mark
First time I've stayed at a hotel where there wasn't complimentary coffee and or water. The bar service sucked and the prices for everything including the coffee was too much. I won't stay there again!
David
The A/C in my room would not cool the room. The maintenance person came to look at it, left and never returned. Lukewarm water for the shower. Non-existent staff to assist. The location is poor; 20 minute walk to downtown, with no restaurants or attractions nearby. Breakfast in the hotel restaurant was over priced and average at best. I would not recommend this hotel to anyone.
nathan
We loved how quiet our room was. The breakfast was wonderful. The athletic club was a hit with the kids. It was so nice to have a restaurant right there and we loved moving the penguins around. Is definitely stay there again.
Jennifer
The location was great, appreciated the lobby dining option. Very interesting set up with art installations etc. we didn’t get a chance to see the pool
Gary
Nice hotel, interesting decor and design. Nicely appointed rooms however the living room carpet needs cleaning. Coffee station had no cups. Red Bull can behind the couch. Handle to toilet door about to fall off. Glass cup in bathroom was missing. With all that being said we enjoyed the hotel, the restaurant food was excellent. Just spend some time cleaning the rooms and you have a winner. Simple fix. Good Hotel
Lizeth
our toilet literally did not flush/work once during our 4-day stay.
everyday became a ritual to speak to staff at front desk (attentive), but never resolved issue.
we wound up having to use the bathroom in the lobby area everyday .
staff would send engineering staff everyday, and the toilet never flushed!
ever.
on the final day, we were offered to move to another room. we did not accept offer since it was last day.
so sad.
vacation with no restroom.
everyday became a ritual to speak to staff at front desk (attentive), but never resolved issue.
we wound up having to use the bathroom in the lobby area everyday .
staff would send engineering staff everyday, and the toilet never flushed!
ever.
on the final day, we were offered to move to another room. we did not accept offer since it was last day.
so sad.
vacation with no restroom.
charmaine
Nice hi
RICHARD
Wonderful time, helpful front staff. Fun art museum on the second floor and the lobby was amazing. The room itself was fantastic and clean and generally in great shape. The HVAC was a bit loud, but not enough to dock any recommendation.
Mayeline
Amazing front desk staff. Courteous and attentive. Beautiful and clean property. Highly recommended.
Kimberly
Nice boutique hotel but on an empty side of downtown St. Louis
Mark or Judy
The hotel is fun and inviting. The design of the lobby area, including Idol Wolf and the bar is inviting and has good energy. The artwork is a definite plus. Our room was extremely small, which we didn't like, but the materials used and the current condition was good - unexpectedly so. The bathroom was well-appointed and the shower was a good size. We had fun in the bar at night for the bourbon pour and our server was terrific -same one both nights. We would certainly stay, again, but we would have to have a larger space. We had a regular king room.
ADIS
Nice room size and clean
Evan
Beautiful property, great food, great drinks, great staff. I love a 21C
John
Nice place
Michele
the hotel was well appointed and staff very attentive.
Quintin
We loved how welcoming and accommodating the staff was throughout our stay. Upon arrival, our room was not as clean as we expected, but after notifying the concierge, the issue was addressed promptly and the room was cleaned to perfection.
We enjoyed breakfast, lunch, and dinner at the hotel, and every meal was excellent. Overall, I would rate our experience a 10 out of 10 and would highly recommend this hotel to anyone looking for outstanding service and hospitality.
We enjoyed breakfast, lunch, and dinner at the hotel, and every meal was excellent. Overall, I would rate our experience a 10 out of 10 and would highly recommend this hotel to anyone looking for outstanding service and hospitality.
Emily
It was an experience the minute you walk in the door. Very positive and artsy. Comfy beds and great smelling, clean rooms. Great experience!
Jasmin
The hotel is very interesting in the best way, very cozy. The restaurant and coffee shops are also great. The coffee shop was not very clean, even in the morning we got there as soon as they opened and it is not cleaned. The floor had lots of crumbs and stuff all over it and the chairs were pretty nasty.
Our room was nice and big however same as the coffee shop lacked in the cleaning department. Our shower faucet was broken and instead of body wash the shower had hand wash instead which was odd. The bathroom also don't have a fan so showers get very steamy. The room carpet was not vacuumed. The beds thankfully were clean.
Overall the hotel is nice just needs to up their cleaning protocols for sure. The staff was very friendly.
Our room was nice and big however same as the coffee shop lacked in the cleaning department. Our shower faucet was broken and instead of body wash the shower had hand wash instead which was odd. The bathroom also don't have a fan so showers get very steamy. The room carpet was not vacuumed. The beds thankfully were clean.
Overall the hotel is nice just needs to up their cleaning protocols for sure. The staff was very friendly.
Leslie
I loved my stay, but evidently this is in a relatively rough part of town. I didn’t realise that when I booked it so it’s probably not very good in terms of walking around, but I was just there for one quick overnight stay so it was lovely. In addition the restaurant was absolutely fantastic and worth going to! Quite a crowd and an amazing menu.
Katrina
Nice place great location
Chris
A great time!! Everyone was so friendly!!
Jeff
Stayed there with my 12 year old daughter and we loved it. Stayed in the bunk bed room, which was really fun. One of the coolest hotels we have stayed at. Definately visiting again next year.
Chris
Highly recommended!!
Heidi
Everything was amazing beautiful hotel and excellent staff
Jennifer
Clean, crisp and comfortable youthful vibe. The art exhibition was stunning. The staff are so friendly and helpful. Both the cafe and restaurant had great food and drinks. Highly recommend. The security hold is $400 FYI
Emina
We will definitely come back and always stay in this hotel since everything was very high level. We love it and I recommend if you go to St. Louis book room in this hotel.
LaVias
This stay was a terrible experience. I came to town for a family emergency. There was an error made on the booking side. The night staff was very accommodating, but the morning staff was very dismissive. I thought this would be my go to hotel for lodging in St. Louis, but not after this. For a hotel chain that tries to tout customer service, I was disappointed. My previous stays were great. A true sign of customer service is how accommodating the staff can be towards the customer. I was shown no grace by the supervisor that day.
Lauren
The room was clean and the bathroom was great! The shower was the absolute best!! The property was very nice, there was plenty to do in the hotel itself and was close by to other activities in St. Louis.
Quentin
Great stay!
Porsha
I loved this hotel! It truly felt like a nice getaway and was absolutely beautiful! The Staff was very nice and professional. We ate breakfast where the coffee shop was and the breakfast burrito was so good! We will be back!
Crystal
It is a unique hotel. The first room we were put in was not very clean. The couch was dirty, sheets had visible dirt, the comforter was wet, the mattress protector had a lot of hair on it and stains. The floors in the bathroom were not clean and the toilet was not flushed. We were moved rooms and it was mostly better but still not great. There was minimal seating for breakfast and the food was not great. We waited around 35-40 minutes for our food and had to split our party of 3 up to find enough seats. I will find another hotel next time.
Crystal
Gorgeous, clean, unique, and within walking distance of everything fun! Valets were so helpful and friendly, right off the bat. They set an excellent first impression. The hotel alone provided a fantastic experience with the art exhibit and the main floor entertainment options. The gym area was the best we have ever seen at a hotel. We were so pleased with our stay and the affordability of it all! We can’t wait to book again.
Erika
Great hotel. It has multiple restaurants and an art gallery along with an Olympic sized pool and Jacuzzi. I travelled with teenage boys and we thoroughly enjoyed our stay. Very unique property.
Julie
Always love 21C!
Ronald
Very cool hotel. Close to everything. Very helpful staff. The restaurant was alright. Chef might need to grab some new inspiration somewhere. We will be back.
Rick
Our one-night stay completely exceeded our expectations. Worth every penny.
Julie
Wow! Would stay here again in a heartbeat! Clean, posh, the pool area is exquisite and the honey latte in the cafe is the best I’ve ever had. Check out the wallpapered stairwell! Fun photo ops!
Myerisa
The stay was amazing!! Will be staying again!
Meeta
Great place to stay. Pool/spa area is great and well maintained. Restaurant /bar were great and bartenders and front desk staff was great.
Parking is way too expensive but valet drivers/staff were very friendly and efficient.
Parking is way too expensive but valet drivers/staff were very friendly and efficient.
Salvatore
Room are clean
Molly
Great place and I would stay here again next time in St Louis
Antonia
As the first person to review this hotel on Yelp 2 years ago, I’m disappointed to return with a very different experience. I recently stayed here for one night while visiting for a concert and it was not a good stay. I’ll begin by saying I find valet to be very overpriced at $50 when there is no covered garage and they’re putting your car in a lot across the street from the hotel. However, the gentlemen that work the valet stand were pleasant and one of the better parts of the stay. Check in was mostly fine, but I wouldn’t say the attendant was friendly. With that said, that was the least of my worries. My husband and I noticed as soon as we got in the elevator that it was dirty and had just an overall unkempt appearance. When we got off the elevator, the issues continued. The wall on our floor was badly chipped and scuffed all over and just not acceptable. We noticed these same issues on the wall near our room and throughout the hall. When we entered our room everything appeared to be fine but then I pulled a chair out and noticed crumbs in it (there were more than what’s pictured, I’d started cleaning before I snapped the photo). Next, I went to use the bathroom and noticed brown liquid splatters on the wall and when I took a shower there were multiples pieces of hair on the wall. Finally, there was a large yellow stain on the bedding. In the end, this was just not a good experience and I’m so disappointed in whoever is managing this hotel. The restaurant was the highlight.
Elyzabeth
Cool space. It’s in downtown and pretty deserted at night. The staff was helpful when we had to change rooms because of an HVAC issue, however the beds were hard as a rock.
Matthew
Very nice classic clean hotel
Arthur
The hotel is downtown, and not within walking distance of anything.
The hospitality side of the hotel was LACKING....housekeeping would not make the bed, take out the trash or refill the coffee and tea.
When I asked the front desk about making the bed, the response was \"We don't do that unless you ask for it.\" I asked for it.......didn't happen for the 3 days we were there.
The breakfast cafe in the hotel was decent....if you didn't mind waiting for up to 45 minutes for your order. Apparently, they do not have a good short order cook for the kitchen.
I would not stay at this property again, especially considering the premium we paid for the room.
The hospitality side of the hotel was LACKING....housekeeping would not make the bed, take out the trash or refill the coffee and tea.
When I asked the front desk about making the bed, the response was \"We don't do that unless you ask for it.\" I asked for it.......didn't happen for the 3 days we were there.
The breakfast cafe in the hotel was decent....if you didn't mind waiting for up to 45 minutes for your order. Apparently, they do not have a good short order cook for the kitchen.
I would not stay at this property again, especially considering the premium we paid for the room.
Brigitte
As a first time guest, I absolutely loved the entire experience. Being able to view the art on display, enjoy the arty decor throughout the hotel was a pleasure. We stayed in Deluxe King room.The room was nice and quiet, clean, welcoming and the shower stall is spacious.
Katlyn
The cutest
Elizabeth
Very disappointed with our stay overall. We were informed at check-in that the hotel was hosting a wedding event and that several areas, including the bar, would be blocked off for the evening.
Bridget
Loved the bar, museum, and coffee shop!
Elizabeth
The rooms were clean and common areas well maintained. Breakfast was the best and the staff were all helpful and very kind to all guests. It was the best stay I've had in a hotel.
Alexander
Great stay
Jenlyn
I loved the art museum, the bar and cafe. The staff were so friendly and helpful
Hossein
Didn’t feel good and wasn’t taking care of. Self service!
Phillip
Street parking free 7pm-8am; valet is $50. I had no issues. Spacious room, comfy bed, tasty coffee. $20 for a drink at the bar. Tasty avo toast & cappuccino.
Kendra
It wasn't a bad stay. It was a clean hotel and the staff was nice. My only complaint it is that it didn't look like the pictures. Online this looks a lot more luxurious than it is. Not saying it's bad, but in person, it definitely gives renovated YMCA.
Natasha
We were here on a \"mini moon\" after our wedding ceremony.
The bed was terribly uncomfortable, there was a light in the room (in the cubby above the coffee machine) that did not seem to have a switch (so it stayed on all night - thank goodness I brought a mask to sleep), and some kind of alarm above the bed that blinked all night. The furnace in the corner made a huge racket, waking me up several times during our 2 night stay, even despite using silicone earplugs.
The hallway was super noisy late at night, we were unfortunate enough to be right next to the elevators.
We asked for a late checkout and had a \"do not disturb\" sign on our door, and yet the morning of our check out, housekeeping knocked on our door 3 times between 9 am and 12 pm. It was truly infuriating.
Housekeeping also entered our room on our 2nd day there but they barely cleaned. They did not make the bed (simply pulled the sheets over the pillows haphazardly) and the trash was left behind.
The bottles of complimentary handwash and shampoo were nearly empty.
I cannot believe this is a 4 star hotel, only 1 star less than Four Seasons which is leaps and bounds better.
The only redeeming qualities were the coffee shop (Good Press), the art work throughout the hotel, the art gallery, and the front desk staff who were very helpful and kind. Hence why it got 2 stars instead of just 1.
The bed was terribly uncomfortable, there was a light in the room (in the cubby above the coffee machine) that did not seem to have a switch (so it stayed on all night - thank goodness I brought a mask to sleep), and some kind of alarm above the bed that blinked all night. The furnace in the corner made a huge racket, waking me up several times during our 2 night stay, even despite using silicone earplugs.
The hallway was super noisy late at night, we were unfortunate enough to be right next to the elevators.
We asked for a late checkout and had a \"do not disturb\" sign on our door, and yet the morning of our check out, housekeeping knocked on our door 3 times between 9 am and 12 pm. It was truly infuriating.
Housekeeping also entered our room on our 2nd day there but they barely cleaned. They did not make the bed (simply pulled the sheets over the pillows haphazardly) and the trash was left behind.
The bottles of complimentary handwash and shampoo were nearly empty.
I cannot believe this is a 4 star hotel, only 1 star less than Four Seasons which is leaps and bounds better.
The only redeeming qualities were the coffee shop (Good Press), the art work throughout the hotel, the art gallery, and the front desk staff who were very helpful and kind. Hence why it got 2 stars instead of just 1.
Tracy
could be cleaner. Need to vacuum the entry stairwell everyday.
David
Great location, staff, and bar/restaurant. The art gallery is an incredible bonus, along with the workout facilities!
Adrienne
Hu
Angie
We really enjoyed our stay. Room was clean. We enjoyed walking around the property. We paid to park in the lot behind the hotel to save some money. Nice walk to the center.
Thelma
From Ty and Jimire at Valet, to Marquis for check-in at the front desk, Jay at Good Press, Drummond for check-out, and to all team members we spoke to, I was enamored at the level of involvement and genuine concern for my happiness with our stay.
We came into STL for a concert at Enterprise last night and only stayed the one evening. Thankfully, we made time to embrace almost all amenities offered by 21C. Work stations were plentiful and peaceful.
My morning started with a quick dip in the stunning pool. Glad they kept so much of the original work as part of the Historic Building qualifications. Just beautiful. Everything related to those amenities were stellar. The moon rain experience, sauna, and gym were all on point. Exactly what I needed!
Good Press was awesome. Had the smoked salmon and a chai tea latte. Perfect a setup for breakfast and reasonably priced. Ate while I worked in the not so busy lobby and got tons done.
Didn't eat at Idol Wolf, but did get out back to the sitting area behind the hotel. All spaces were clean, thoughtfully put together, and extremely well designed. The exhibits all over brought a different, special touch to the hotel. The 24 hr accesible museum was unreal and from my understanding, switched up every so often. HAPPY to be present for Future is Female with my MIL and BFF, especially when our trip was centered around Mother's Day.
I would easily return to this location if ever in STL again. HIGHLY recommemd.
We came into STL for a concert at Enterprise last night and only stayed the one evening. Thankfully, we made time to embrace almost all amenities offered by 21C. Work stations were plentiful and peaceful.
My morning started with a quick dip in the stunning pool. Glad they kept so much of the original work as part of the Historic Building qualifications. Just beautiful. Everything related to those amenities were stellar. The moon rain experience, sauna, and gym were all on point. Exactly what I needed!
Good Press was awesome. Had the smoked salmon and a chai tea latte. Perfect a setup for breakfast and reasonably priced. Ate while I worked in the not so busy lobby and got tons done.
Didn't eat at Idol Wolf, but did get out back to the sitting area behind the hotel. All spaces were clean, thoughtfully put together, and extremely well designed. The exhibits all over brought a different, special touch to the hotel. The 24 hr accesible museum was unreal and from my understanding, switched up every so often. HAPPY to be present for Future is Female with my MIL and BFF, especially when our trip was centered around Mother's Day.
I would easily return to this location if ever in STL again. HIGHLY recommemd.
Brannon
Loved the look of the building and where it was located but the one thing I didn't like was there was no stairs. Everyone had to use the elevator.
oliver
Sound
Joseph
Really cool hotel with great onsite bar/restaurant, gym, pool and art gallery.
Michael
All the restaurants and bar were excellent.
Tyler
The staff was excellent, I want to point that out first and foremost from the valet to the front desk. However, the bed was hard, the pillows were harder, and the A/C unit made a loud knocking/clicking noise for 20 seconds every time the unit cycled. Also, the phone in the room did not work, so I couldn’t call the front desk, etc. I was exhausted when I got back to the room at 11PM (me and my wife were there for a sports event) and didn’t have the energy to address the phone/super loud knocking from the A/C. We slept a very restless night, checked out and went home. For $252.00 for one night I expect a lot more comfort and amenities in a room. Unfortunately next time we are in St. Louis for the night or a few days (which is 4-5 times a year) we will not be staying here. I can’t recommend this hotel to anyone with a price tag that high, the quality was of a super 8 with the price tag of a four seasons.
Shouqing
It would be great if there is more food options, Asian food . Other than that, all good , we enjoyed staying here, thank you and see you next year when vex world championships time again.
Nicholas
Don’t eat at the restaurant downstairs. Overrated and over priced.
Room was fairly clean but if you look closely you can see that no one has dusted those rooms in a long long time.
Room was fairly clean but if you look closely you can see that no one has dusted those rooms in a long long time.
Sarah
Room was clean and serviced daily. Hotel was lovely and well appointed.
Dawn
This is my second time staying here,the first time was great no complaints.this time was different.The WiFi wasn’t working we were told by the front desk it was “running slow” 2 hours later still nothing.We called a customer service number and was told to contact the front desk and they would fix it well the man behind the counter was very rude about the whole situation. The next morning I talked to a manager she was great and took care of the situation. The hotel itself was great but not so much customer service
Tyler
Hotel was very dirty and unkept. Seemed like entire hotel wasn’t maintained or cleaned very well
Laura
For breakfast the first items we ordered were all unavailable. Asked if they could sub bacon for sausage on an egg sandwich was told. Asked if they could make a bacon egg and cheese sandwich and was told no, we need to order the bacon, egg and toast breakfast and assemble into a sandwich ourselves. Fine, but the bacon was very burnt and I ended up throwing away (and I love crispy bacon!). I also like a nice runny yolk, but the egg white was runny and raw.
Restaurant sounded delicious but was dinner was poorly executed. Had to take my husband somewhere else to get something more edible than the overcooked burger (he sent it back, and it was taking forever to remake so we finally cancelled after everyone else had been sitting finished with their meals for a long time). Kids grilled cheese was burnt - how hard is that to get right?? Not at all 21c quality I would expect.
The rooms were nice but it was very odd. The first night only one of the two beds had a comforter, and when we asked the front desk they sent a very scratchy thin blanket. The next day we had no washcloths. Third day, housekeeping removed our toilet paper and we had to ask for some to be sent up. Fourth day we asked to get ice before we left and they said they would bring some but it never came.
We liked the pool but there were no towels available down there - lots of shelves that are supposed to have towels but they were always empty. The floor in and out was always slippery as a result.
Restaurant sounded delicious but was dinner was poorly executed. Had to take my husband somewhere else to get something more edible than the overcooked burger (he sent it back, and it was taking forever to remake so we finally cancelled after everyone else had been sitting finished with their meals for a long time). Kids grilled cheese was burnt - how hard is that to get right?? Not at all 21c quality I would expect.
The rooms were nice but it was very odd. The first night only one of the two beds had a comforter, and when we asked the front desk they sent a very scratchy thin blanket. The next day we had no washcloths. Third day, housekeeping removed our toilet paper and we had to ask for some to be sent up. Fourth day we asked to get ice before we left and they said they would bring some but it never came.
We liked the pool but there were no towels available down there - lots of shelves that are supposed to have towels but they were always empty. The floor in and out was always slippery as a result.
alexis
I was very impressed with the design of the hotel. The decor was awesome. There was so much interesting art to look at. The rooms were very long and narrow, but very comfortable. The beds were very good. The decor in the rooms was very nice. The bathroom was spacious and functional. The restaurant was amazing the breakfast and coffee restaurant was fun and had fancy coffees and a nice variety of breakfast items. The valet parking was fine. They did forget to clean our room, which was fairly annoying, but they provided us with towels and extra coffee and kept apologizing. Overall, I would recommend the hotel. It was a very good location for seeing many of the sites in St. Louis.
chenglin
We had a very disappointing stay at 21c Museum Hotel St. Louis.
The air conditioning in our room was not working at all, and the room phone was also not working. Because of this, I had to use my personal cell phone to call the front desk multiple times. After several calls, a technician came to the room, but he was not able to fix the AC, even after contacting the chief engineer.
We requested to move to another room, but the front desk told us no rooms were available. However, at the same time, I saw other guests continuing to check in at the front desk, which made the situation very frustrating from a guest perspective.
That night was terrible. The room was extremely hot, and because there was no working AC, I had to leave the room door open to let cooler hallway air into the room. This created a serious privacy issue because people walking by could see directly into our room. My family could not rest properly.
The hotel later offered a $100 dining credit, but I did not accept or use it. For a stay that cost more than $600, and for a room that failed to provide basic expectations like working AC, a working phone, privacy, and proper rest, that offer was not an appropriate resolution.
Overall, this was an unacceptable experience for a hotel at this price level. I would not recommend staying here based on my experience.
The air conditioning in our room was not working at all, and the room phone was also not working. Because of this, I had to use my personal cell phone to call the front desk multiple times. After several calls, a technician came to the room, but he was not able to fix the AC, even after contacting the chief engineer.
We requested to move to another room, but the front desk told us no rooms were available. However, at the same time, I saw other guests continuing to check in at the front desk, which made the situation very frustrating from a guest perspective.
That night was terrible. The room was extremely hot, and because there was no working AC, I had to leave the room door open to let cooler hallway air into the room. This created a serious privacy issue because people walking by could see directly into our room. My family could not rest properly.
The hotel later offered a $100 dining credit, but I did not accept or use it. For a stay that cost more than $600, and for a room that failed to provide basic expectations like working AC, a working phone, privacy, and proper rest, that offer was not an appropriate resolution.
Overall, this was an unacceptable experience for a hotel at this price level. I would not recommend staying here based on my experience.
Sara
This hotel was in a great location to attend the concert at Stifel Theater. We got upgraded to a suite. The room was ok but furniture and carpet need an update!
Marissa
The best hotel! Everything was perfect from the food to the art to the original YMCA pool. We will definitely be back, and SO sad that they don't have the Chicago location anymore. I guess we'll be going to St. Louis again for a wonderful 21C experience. It's a must!
P.S. It is so refreshing to show such care in hiring local artists and featuring their work. Bravo!
P.S. It is so refreshing to show such care in hiring local artists and featuring their work. Bravo!
Location & surroundings
21c Museum Hotel St Louis
1528 Locust Street, Saint Louis, United States
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21c Museum Hotel St Louis
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