Name: Hampton Inn St. Louis-Downtown (At the Gateway Arc
Address: 333 Washington Avenue, Saint Louis, 63102, US

10/10

Exceptional

27 Jul 2026

Craig

Staff was very friendly! Great. Breakfast, convenient location.

8/10

Excellent

26 Jul 2026

Ericka

The staff super friendly, breakfast one of the best for this sort of hotel. Property could use a refresher.

10/10

Exceptional

25 Jul 2026

Michicko

na

10/10

Exceptional

24 Jul 2026

Joslin

Great stay, clean hotel in a great location.

10/10

Exceptional

23 Jul 2026

Nicole

Customer Service and Staff were amazing, especially Brittani ♡

10/10

Exceptional

23 Jul 2026

Nathan

A+

10/10

Exceptional

22 Jul 2026

Melanie

The staff was very kind !

8/10

Excellent

22 Jul 2026

Heather

The staff was absolutely excellent. The Dome Arena was in walking distance to the hotel, about a 2-3 minute walk. The room and hotel were very clean. I just wish there were a microwave in the room. You have to share one in the lobby. The elevators can be a long wait at times too. Breakfast was standard continental. Other than that, great location and friendly staff.

10/10

Exceptional

21 Jul 2026

XAVIER

Highly recommend. Proximity to interstate was a bonus, to Casino was outstanding & breakfast options were great.

Family

8/10

Excellent

21 Jul 2026

Greg

The room was clean and comfortable. A little dated, but overall good! Breakfast was great, with good choices! We appreciated the extra security systems in place at the hotel through the use of room key cards for all access.
Location is within a short walk distance to the Arch, the river, and several restaurants.
Staff was helpful and attentive! We had a little issue with the A/C unit, and within about 20 minutes, maintenance had the problem diagnosed and fixed! Just a dirty filter! On a 98° day, we were pleased with the promptness!

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Arlene

The main areas of the property were good but the bathroom needs some work. Unknown to me there was a cockroach in the bathtub. My husband didn’t tell me until after we left. The breakfast was cold, eggs and sausage. Would not stay there again.

Partner

8/10

Excellent

20 Jul 2026

Richard

Staff was very friendly and helpful. Our room was clean and ready for us. Parking was very tight.

Partner

6/10

Pleasant

20 Jul 2026

Hannah

This hotel was ok for our family or 4. It could use a little more deep cleaning.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

LaTriece

The room I booked was supposed to be riverview but I could only see the roof and the building across the street. The pullout bed was not clean and there was a hair in the shower on the shampoo bottles. No I would not recommend you stay at this hotel. Although the staff were very helpful and kind.

Family_with_children

4/10

Poor

19 Jul 2026

Mary

When checking in to my room the door was standing wide open. After looking at the door it had been kicked in or jimmy recently. Told staff and all they said is they would look into it. Also the refrigerator did not work at all, also they had elevator out for the hotel and no other options but to walk up and down 8 flight of stairs 90 % of the time. Very disappointed.

Family_with_children

6/10

Pleasant

19 Jul 2026

Heather

First off, the staff here were incredible and made our experience much better. Everyone from front desk staff to the continental breakfast staff were so helpful and nice!

The location of the hotel was great. Close to the arch, restaurants, city museum, and the ball park. Of course be prepared to walk a little bit, which would have been much better if it wasn't 100 degrees outside! But still enjoyed exploring the city.

The worst part about the experience was one of the elevators being out of service. Most of the time the wait would be so long that we would have to take the stairs. We were on the 8th level, which mixed with the insane heat wave was not preferred. Good thing we got in a lot of extra steps, but there were times after walking miles outside you'd rather be able to ride up to your floor and cool off in the room instead of treking up 8 flights of concrete stairs. If you were lucky to get an elevator, it was absolutely packed, and most of the time you would need to ride in the opposite direction before going to your actual destination due to being excited to have at least gotten a spot. Of course, we would wait for the elevators if really needed, as to carry bags or food.

For the most part place was nice. Staff was great. Wish there would have been an incentive, however, with the elevator being down and causing a lot of unneeded inconvenience.

Family_with_children

6/10

Pleasant

19 Jul 2026

Erik

The elevator situation is horrible. People were waiting as long as 45 minutes to use them. I would never go back.

Family_with_children

8/10

Excellent

19 Jul 2026

Ruth

Hotel was able to let us check in early. Very friendly staff. Parking was easy to access in and out. Would stay there again!

Partner

6/10

Pleasant

19 Jul 2026

Tammy

Daughter had something crawling on her in bed. Not sure what it was. I scheduled a. Riverview room and had a wall to look at out the window. My opinion the carpet needs some serious attention and the Elevators are seriously a joke slowest things I’ve ever seen

Family_with_children

8/10

Excellent

18 Jul 2026

Karren

One elevator was down and the tiny elevators were a big frustration. We waited over 20 minutes to go 8 floors down on a Friday morning. Just as bad on Saturday. Used the stairs to go to the pool or we might nothave had any time to spend there due to the elevator situation. We did not get clean towels during our stay, Maybe this is normal?

Family_with_children

10/10

Exceptional

18 Jul 2026

Debra

The parking was convenient. The staff was friendly and helpful. The breakfast was delicious and included with the stay. It’s close to the Arch and Busch Stadium. The pool was a lot of fun.

Family_with_children

10/10

Exceptional

18 Jul 2026

Caroline

Baseball vacation!
We drove in from the Field of Dreams in Iowa after attending a Ghost Show. Hotel was easy to find. Easy access/walking distance to restaurants and Busch Stadium. Parked the car Saturday night n didn’t use again till Monday morning when we left. Gals at the front desk made suggestions on food deliveries.
Thanks to all that assisted while we were there!

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Jeffry

Great location friendly staff

Self

10/10

Exceptional

17 Jul 2026

DAVID

Only one elevator for 17 floors!

Family_with_children

6/10

Pleasant

16 Jul 2026

Felipe

The hotel was a great location to stay and go to the arch. The area felt safe. Keep in mind the building is old, so that comes with issues. Only 2 of the 3 elevators were working- servicing 16 floors. You have to have a key card to move the elevator, entry into hotel and parking garage, so we ran into a few issues with that being a family of 5 and only having 2 cards. The mattresses are old and not very comfy. The air in the room never cooled down past 73. It was a HOT night.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Connie

View was great! The staff was the greatest ever!

10/10

Exceptional

15 Jul 2026

Elizabeth

Clean room, perfect view

10/10

Exceptional

15 Jul 2026

Leon

i

Business

8/10

Excellent

15 Jul 2026

Luis

Excelente atención, el estacionamiento es seguro

Family_with_children

10/10

Exceptional

14 Jul 2026

David

The location to the Arch and Busch Stadium was good. The breakfast, while good, was over crowed and closed down earlier than we would have desired. Having one elevator out slowed movement considerably.

Family_with_children

10/10

Exceptional

13 Jul 2026

JYMY MOISES MAZARIEGOS

Todo el servicio y habitación excelente. Ubicación muy buena para conocer la ciudad. Totalmente para familias recomendado.

Deben mejorar el servicio de elevadores.

Family_with_children

6/10

Pleasant

13 Jul 2026

Dusty

Where do I begin? Upon arrival check in time was 3pm we were told no rooms were ready and we could have complimentary parking and if we wanted to go see the arch or do something for about 45 min they should have our room ready that they would comp our parking for the inconvenience. The entire time the 3rd elevator was broken and only down to 2 for a 17 floor establishment. The 1st night was perfectly fine but upon the 2nd evening there was alot of ruckus coming through the walls. The breakfast was ok nothing to rave about. When checking out the front desk lady said oh were happy to comp your parking for the elevator being down.....I was under the understanding that it had already been comped due to not having our room ready? I was wrong obviously. I did enjoy the fact you had to key to enter the front lobby as well as once you were on the elevator you couldn't just go to other floors without keying your room card. The entrance from the parking garage to the rooms definitely could use an upgrade very run down and dirty.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Kayla

Room was clean. Arch view was nice. Elevators were rough. One wasn’t working and if you check in on time you’re going to wait a while. It was confusing trying to get it. You need a key but you don’t get a key until you check in. We waited for someone to come out. Kids were excited about the game room but the token machine wasn’t working so couldn’t do that. Breakfast was good. Staff was very friendly.

Family_with_children

10/10

Exceptional

12 Jul 2026

April

Enjoyed it all besides elevators

Partner

10/10

Exceptional

10 Jul 2026

Daniel

Check in was quick and staff was very welcoming

Partner

10/10

Exceptional

10 Jul 2026

Alan

We enjoyed our stay. We loved the location. We were able to walk most everywhere we wanted to go. We felt safe in the hotel and the breakfasts were better than we expected.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Rita

Clean rooms, staff was excellent

Friends

6/10

Pleasant

09 Jul 2026

saleh

Gym was dairy and machines were not working properly, no cleaning was done!! A mess

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Jill

Breakfast and front desk staff were very helpful and friendly. Parking was convenient. The bathtub had hair from a previous guests. Slow and confusing elevators. Rooms needs updating.

Family_with_children

8/10

Excellent

08 Jul 2026

Lucy

Our room was clean and the view is great. Breakfast is better than many hotels.

8/10

Excellent

08 Jul 2026

Suzanne

Hoped a city view room was just as nice as the arch view room.
Huge king bed.
Offered free water.
Spacious bathroom counter.

Partner

10/10

Exceptional

08 Jul 2026

Marty

Nice clean Hotel , across the road from the Mississippi River, easy access to everything we done , and was in walking distance of our Hotel .. only time we ever left was go to the Budweiser tour we took.. the only downfall was they charged $30 each night, to park ur car.. and we only left 1 time from the time we checked in until we checked out.. Breakfast could use some improvement, but everything else was OK. We definitely stay there again when we go back to St. Louis.

Family

8/10

Excellent

08 Jul 2026

Albert

Loved the check in clerk, good experience. Room was large, carpet needs a good cleaning, our foot soles were dirty after a few minitues. Location was wonderful, very close to the Arch. Breakfast was busy, lots of customers. We enjoyed our stay.

10/10

Exceptional

07 Jul 2026

William

Very clean room. Great breakfast. Walked to the Fourth of July fireworks and Saint Louis Cardinal's game.

Partner

10/10

Exceptional

07 Jul 2026

William

Clean room, great protein breakfast available.

Partner

10/10

Exceptional

07 Jul 2026

Kimberly A

It was a great stay.and the location is great

Friends

4/10

Poor

07 Jul 2026

jagadesh

Not clean

Family_with_children

2/10

Poor

07 Jul 2026

Alana

When we checked in we had to put down a credit card for hidden fees for parking that I would’ve thought that would be already included for the stay.
As soon as we sat on the bed, it flattened out to the box springs. We were literally sleeping on the box springs.
The toilet ran non stop.

Family_with_children

10/10

Exceptional

06 Jul 2026

Kelly

Great location . Easy walk to the arch and Busch Stadium. parking garage connected to the hotel. Delicious free breakfast. Spacious and clean room .

Family_with_children

10/10

Exceptional

06 Jul 2026

Joyce

I like the location it was an easy walk to the arch on the 4th. How ever the elevators were a unique experience. The front staff was very friendly and helpful they were great.

Family

8/10

Excellent

05 Jul 2026

Richard

One elevator was out of service and that kept the other two pretty busy. It happens but will need to allow some extra time for it.

Partner

4/10

Poor

05 Jul 2026

Dennis

on a busy 4th of July week they should have expedited the repair of their teeny tiny elevators. Waiting for an elevator, because one was broke down all week, was a ridiculous waste of time.

Family

6/10

Pleasant

05 Jul 2026

Jeff

St.Louis was the problem.

Partner

6/10

Pleasant

05 Jul 2026

Jessica

Stayed for the 4th weekend, hotel was sold out. With that being said, the staff was phenomenal-especially breakfast attendants. There was a full stock of everything even with long lines for food. The biggest bummer of the weekend, and it made a significant impact on our activities, was the poor elevator service. With two of the three elevators working, you still averaged waiting around 20 minutes to get an elevator. So frustrating.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Gregory

Room was clean
Staff was nice

Self

8/10

Excellent

04 Jul 2026

Vanessa

The parking garage is a bit tight but the security was nice using the room key for doors/elevators/parking. The air conditioner in our room worked so well, which was great since it was hot. We enjoyed our stay. Just wish there were more elevators.

Family_with_children

8/10

Excellent

04 Jul 2026

Janis

Check in was good. Elevators were frustrating and we weren't told about how to use the key card for the elevator and one elevator wasnt working. Our toilet had a leak in the tank so it ran off and on all the time but the desk made a work order for maintenance. We also reported the carpet in our room needed cleaned. I had to wash my bare feet after walking around in the room before putting on my shoes. Icemaker on our floor wasn't working reported and it was not fixed until after noon the next day. Breakfast was good. We enjoyed watching fireworks from our window in the room. We would stay here again. The list of local places to eat was very helpful.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Vamshidhar

Clean room. Good breakfast

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Amy

Took forever to get on and off the elevators and Breakfast was not great.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Jacob

The staff was great, breakfast was good, the hotel was clean, and everything worked like it's supposed to. We were there to visit the sites in the city and surrounding area, not have a hotel vacation, so it was perfect for what it is.

Family_with_children

8/10

Excellent

02 Jul 2026

Leon

One of our rooms had a handicapped accessible shower, which ended up being a little bit difficult to use for the non-handicapped. The handheld shower head was not able to be mounted in a place that was convenient for a person standing up. One of the elevators was out of service creating quite a wait for the elevators that were working. It was also a surprise that we had to pay $30 for parking. The location was good and the staff were really friendly and helpful. Rooms are clean and beds were comfortable.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Ramzi

The hotel is okay. Meets expectations , but our floor was too loud at night.

Family_with_children

8/10

Excellent

01 Jul 2026

Ashley

City hotel, close to the arch and it had breakfast. It was great!

6/10

Pleasant

01 Jul 2026

Patricia

Just old and needs updating. AC smelt like mold

Partner

10/10

Exceptional

29 Jun 2026

Dwight

We ad a great experience at the hotel

Friends_and_family Family

4/10

Poor

29 Jun 2026

Travis

Front desk was amazing and super helpful! Rooms were definitely not clean. For how much we paid for the night I expected much better. There was hair everywhere, bathroom and bedroom. Stains all over the curtains and one of the pillows was straight yellow! Breakfast was great!

Friends_and_family Family

4/10

Poor

28 Jun 2026

Vivek

Absolutely torrid facilities and parking. Dilapidated construction with “King rooms” that can barely fit a pickup , rooms without microwave in 2026 - that too for $200+ a night?

I would pass and spend money elsewhere.
Staff and Breakfast are good, vintage Hampton Tier, the Building, room size and everything else reminds of a third world prison camp. Poor noise isolation, poor insulation, and all-round poor stay experience

2/10 at most , that too on a Sunday

Family_with_children

8/10

Excellent

28 Jun 2026

Gabriel

Our rooms had a decent view of the arch. The staff were super friendly and helpful. Our rooms were clean and the AC worked well. Great downtown stay overall.

Family

8/10

Excellent

25 Jun 2026

Jason

The hotel was clean, though it was beginning to show some signs of wear and tear in a few areas. The hospitality was outstanding and exactly what I’d expect in the South, with the staff going above and beyond to make us feel welcome and well taken care of. The staff in charge of breakfast we hands down the best and it made it a great start to our days!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Marva

When we first arrived, the security guard kindly allowed us to park our car while we went inside to check in. We experienced a minor issue with our rooms, but it was quickly resolved by the Assistant Manager. The young lady at the front desk was able to accommodate our request for two connecting rooms, which we greatly appreciated.

The customer service throughout our stay was exceptional. Every staff member we encountered was friendly, professional, and welcoming—from the front desk team to the employees we passed in the hallways and the breakfast attendants. Their attentiveness and hospitality truly enhanced our experience and made us feel valued as guests.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Jo

The staff was just wonderful! The hotel was so comfortable and clean. Breakfast was awesome with lots of choices. We will definitely stay there again when we go to St. Louis.

Family_with_children

10/10

Exceptional

22 Jun 2026

Jeffrey

Room was very nice. Everything was clean. The parking was convenient and the staff was very helpful. Also, great location

Family

10/10

Exceptional

21 Jun 2026

Laurin

We had an amazing time!

Family_with_children

8/10

Excellent

21 Jun 2026

Todd

Nice hotel and located perfectly downtown. Plenty of breakfast selections . Only issue was the pool. They say it is heated, but it definitely wasn’t when we went in.

Family_with_children

8/10

Excellent

21 Jun 2026

Kristin

It was a decent place to stay. Felt it was priced high for what it was. The place could definitely use some renovations. Room was mostly clean from what we could tell. However, we found someone’s dried up contacts on the night stand and there was pink bacteria in the tub, especially around the drain. Luckily, we were only staying one night, or we would have left.

Family_with_children

8/10

Excellent

21 Jun 2026

Melissa

The property is a great location for exploring downtown St. Louis and the Gateway arch.
Our room was clean, breakfast is included and had many selections to choose from, and it has parking (for a fee). The hotel staff are very helpful and knowledgeable of the area.

Family

8/10

Excellent

20 Jun 2026

Hector Andres

Good location if you are visiting the Arch, the area is kind of isolated. Not much around.

Family_with_children

10/10

Exceptional

20 Jun 2026

Carmen

The staff was so helpful, kind, friendly, and accommodating for any hotel, but a hotel in a big city was especially delightful. The staff went out of their way to help us. Even the custodian who was mopping the floors right outside the elevator on the floors with the garage was exceptionally friendly. The staff left a key for my husband, since he was flying in late that night and they let us keep our car parked in the garage even after we checked out so we could walk to The Arch. The workers were happy and laughing. I was so impressed. The room was very clean, the breakfast was very busy but the food was good and continued to be resupplied. The floors could have been confusing but signs in the elevator were so helpful.

Family_with_children

10/10

Exceptional

19 Jun 2026

sharon

Great location

Family_with_children

4/10

Poor

18 Jun 2026

Kavine

Hood as fuk the rooms are great, the staff is too.much for me

Business

10/10

Exceptional

18 Jun 2026

Cindy and Mike

Hotel was very clean. Staff was extremely helpful and friendly. We traveled with pets and the hotel was very accommodating. Will stay here next time!

Pet

10/10

Exceptional

18 Jun 2026

Brad

Walking distance to ball park, arch, etc.. staff super friendly. I'll liked that check out time is noon. Also, coffee in lobby as well as breakfast area. Bedding was comfortable.
Getting into parking garage is a little tight. Outside parking area for larger vehicles is small. Not sure of options of the lot is full.

Family

10/10

Exceptional

17 Jun 2026

Jennifer

Great experience

10/10

Exceptional

17 Jun 2026

Emily

The location of the hotel is great for walking to the Arch, Busch Stadium, and dining. The building and parking felt secure.

Family_with_children

10/10

Exceptional

17 Jun 2026

Raegan

Clean, nice staff, good breakfast, in walking distance of multiple places. Enjoyed our short stay

Friends

10/10

Exceptional

17 Jun 2026

Andrew

Central location to downtown and Metro.

Partner

8/10

Excellent

16 Jun 2026

Christa

Flooring old, tired and not clean. Shower bath combos should be replaced with clean walkins. Breakfast should last until 10am. Lobby is very nice and staff exceptionally nice and helpful.

Partner

10/10

Exceptional

15 Jun 2026

Tim

Staff was a delight. Every interaction from front desk to kitchen crew.

10/10

Exceptional

14 Jun 2026

Charles

Staff was amazing, Lawrence and Brittnai were amazing! Will be back. Perfect location also.

Family_with_children

10/10

Exceptional

13 Jun 2026

Stephanie

NA

Family_with_children

10/10

Exceptional

12 Jun 2026

Sarah

the property was very clean and well maintained.

Family_with_children

10/10

Exceptional

11 Jun 2026

Julie

Staff was very helpful and friendly and the room was spacious and attractive. Breakfast had good variety and breakfast staff were cheerful and helpful. Our family enjoyed the pool and game room as well.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Donna

Check in was easy, staff very friendly and helpful, rooms were very clean, breakfast excellent and the view of arch was amazing. Felt very safe.

Family

6/10

Pleasant

11 Jun 2026

Carrie

Very old hotel. Smelled weird

Family

10/10

Exceptional

09 Jun 2026

Breeann

Clean room, great breakfast, and very friendly staff. Only downside was a lot of the plugs didn’t work in the room

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Jason

Clean room, property looked well maintained. Breakfast was good. Parking garage was nice too.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Justine

Good location, clean, and no issues.

Friends

6/10

Pleasant

08 Jun 2026

Natalie

The bed was very uncomfortable

Partner

10/10

Exceptional

07 Jun 2026

Anne

Great hotel that is walking distance to the Gateway Arch. The staff were so nice and friendly. We were so extremely happy they granted us extra time because our flight was at 410 pm - so they allowed a later checkout time. Very thankful to everyone we came in contact with - everyone was so friendly.

Friends

8/10

Excellent

07 Jun 2026

Kim

There wasn’t a safe in the room. The bed was comfortable but the pillows not so much. Check in was a bit confusing but we did try to check in early and was unable to.

Partner