Name: Hilton Garden Inn St. Louis Shiloh/OFallon
Address: 360 Regency Park Drive, Ofallon, 62269, US

10/10

Exceptional

24 Jul 2026

Carl

M

8/10

Excellent

22 Jul 2026

Heather

Management is trying very hard to make this property nice. I had some trouble with the climate control in the room and they should replace the doors to the rooms as they are old and stick. The room was very clean. The linens were clean and smelled nice. Large television. The breakfast could be a little better.

10/10

Exceptional

21 Jul 2026

Scott

Very nice staff. Helpful.

Self

8/10

Excellent

20 Jul 2026

Trina

The staff was very friendly and helpful. We arrived late and we were just staying for the night. They were updated parts of the hotel. Was clean and was in a safe area.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Tammy

Did not have a hot tub was the only disappointment.

Partner

8/10

Excellent

12 Jul 2026

Gregory

Decent hotel. The deluxe suite had plenty of room.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Roxana

The staff was polite and friendly and made the check in process easy and fast.

6/10

Pleasant

18 Jun 2026

Thomas

The website indicated that a free breakfast was included in the rate. It was not.

Self

8/10

Excellent

01 Jun 2026

Tammy

The shower needed an update. There wasn't a microwave in the room. The breakfast bar was a disappointment for the price you paid. The staff were courteous and professional. The room was clean.

Family

8/10

Excellent

31 May 2026

Daniel

Hotel under construction. Room was clean enough, probably ready for a carpet refresh as they were a bit sticky.

Partner

10/10

Exceptional

18 May 2026

Heather

Clean and well kept
Friendly staff & comfortable beds

Self

6/10

Pleasant

17 May 2026

THEODORE

No free breakfast. Why pay $10 when we can choose Waffle House, or Bob Evans? First room was dirty, and toilet seat was not screwed down tight enough! Went down and talked to guy behind counter, he said he would take care of it. Came back later to a still dirty room. Talked to the lady behind the desk. Very nice! She said she had no one in maintenance, but gave us a suite! I noticed that the crappy foam mattresses is what we had in the regular room, but the suite had \"real,\" spring or just a better quality of foam. I HATE those foam mattresses!!! I sweat like crazy on them! Burn them all and go back to the old spring and foam ones!

Friends_and_family Family

4/10

Poor

11 May 2026

Derek

Run down property.
Room: peeling paint, chipped furniture, stains on the wall not cleaned, rust on the bathroom door frame, bathroom vent not working, tub/shower not level so water does not fully drain out of the tub.
This is not appropriate for a Hilton property and the cost associated with the reservation.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Laura

Very well kept and clean. Staff super friendly and helpful. Room very spacious and clean. Comfortable beds

Thank you

Friends

8/10

Excellent

06 May 2026

Michael

I was taken aback when I saw the cost of the \"Continental Breakfast\" was 10-15$ if I recall. I was accustomed to this being complimentary.

10/10

Exceptional

29 Apr 2026

William

The room was clean and the staff was nice. My only complaint is that we had no TV on Sunday as the cable went out. They claimed it was the fault of their cable provider.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Mindy

Room was clean. Fast and easy check in/out.

10/10

Exceptional

28 Apr 2026

Tina

Staff was friendly. Some things looked worn but notes were posted that they were renovating. Breakfast was delicious and the waitress was very friendly and helpful.

Family_with_children

8/10

Excellent

13 Apr 2026

Dacia

Room was not super clean. Walls needed a good scrub along with doors. Weird splatters on them. Also pool area smelled really bad. Could be the construction. The pool gave my kids a really bad rash too. Definitely needs some be looked at.

10/10

Exceptional

04 Apr 2026

Jeremy

Didn't drink and they charge for breakfast, so i didn't eat either

Friends_and_family Friends

8/10

Excellent

27 Mar 2026

Melisa

Everything was clean, breaking was hood.

2/10

Poor

15 Mar 2026

Philip

Theft issue: we left the room to go to the pool, as the cleaning lady was entering our room to replace the towels. We left for the pool, and when we came back my wallet and my wife’s purse was moved from its position and the money in my wallet and my wife’s purse was gone.

10/10

Exceptional

06 Mar 2026

Miguel

Good all-around

Self

10/10

Exceptional

06 Mar 2026

Davorian

People and amenities, ease of access to highway and things

6/10

Pleasant

01 Mar 2026

Francesca

Everything was top tier until my wedding rings were stolen out of my room......

10/10

Exceptional

01 Mar 2026

Asia

Spotless, clean, helpful staff.

Family_with_children

6/10

Pleasant

01 Mar 2026

Angela

Staff was great. Room was not up to the cleanliness standards for what I expect from Hilton. Lamp by the bed was extremely hard to turn on (twist turn on knob). The entry door to the room was self closing, but was set so strongly it slammed and echoed. It closed so fast it was hard to catch to prevent slamming.

10/10

Exceptional

22 Feb 2026

Ally

Room was clean and nice!! Bathroom was the cleanest we have had at a place in a long time!! Staff were very friendly and helpful!

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Michael

Yes

6/10

Pleasant

11 Feb 2026

Melisa

Hand soap in the bathroom would be great!

Business

2/10

Poor

09 Feb 2026

Susan Martin

This hotel has a nice looking exterior and lobby. Once you get past the lobby, the illusion is over. The hotel should have been remodeled 7 years ago. There is a sign in the elevator that says they are remodeling. I saw no signs of remodeling but saw lots of neglect. Directional signs literally held in place by tape in haphazard fashion. The carpet is a wavy tripping hazard. The room was very obviously not clean with gross looking substances on the light fixture and all of the furniture was worn out. I didn't use the shower, it looked grimey and disgusting. The entire 1st floor beyond the front desk smelled like moldy laundry. The guest floor smelled like feet. The bed was seriously uncomfortable and the pillows flat. This is a poorly managed 1 star motel and a scam as advertised. I would never stay here again and probably will never stay at another HGI. I want a refund.

10/10

Exceptional

11 Jan 2026

Donna

Expedia showed a free breakfast and I was asked about the free breakfast on this questionaire. The breakfast attendant at the Hilton said it was only free to certain upgraded members and i was not on her list. I had to pay for the breakfast. That said, it was a good breakfast. The eggs were real eggs not powdered. They were hot. I had sausage snd a biscuit with cream gravy. Fresh fruit juices, cereal, etc. Were available.

Leisure Self

10/10

Exceptional

07 Jan 2026

Ruthie

Room was clean. Service was friendly.

Leisure Family

8/10

Excellent

03 Jan 2026

Ana

Great stay !

10/10

Exceptional

01 Jan 2026

Aretha

Elizabeth who checked me in was amazing and my room was very clean the bed was so comfortable I will be coming back the lobby smelled amazing

Self

4/10

Poor

26 Dec 2025

Hope

We had booked a king suite when we arrived the room had issues so they put us in a standard suite. The hotel was dingy and not kept up worse Hilton I have stayed at. Worse park the pool was closed for issues as well.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

steve

Everything is good

2/10

Poor

13 Dec 2025

David

The room had no hot water for 3 days. When I requested a Cheap Tickets representative speak to the manager to end my stay, the manager refused. After her refusal, I left the hotel 4 days early and paid for a different hotel altogether. This is the worst hotel experience I have experienced in over 40 years. The manager was rude to me and the Cheap Tickets representative.

Business Self

8/10

Excellent

06 Dec 2025

Billye

Clean room.

Self

6/10

Pleasant

05 Dec 2025

Kaliegh

I didn't have breakfast

Partner

8/10

Excellent

30 Nov 2025

Marsha

One of the beds was mussed a bit.

8/10

Excellent

30 Nov 2025

Jerry

Not quite spotless.
Surprised breakfast was not included . Makes a big change in the daily room rate
.

4/10

Poor

23 Nov 2025

Rayquail

The breakfast bar did not have items that I prefer for breakfast. The bathrooms bath tub had been painted over and rust was showing under the peeling process. The carpets need to be shampooed.Did not have a pleasant order in the room. The lobby however was more maintained and appealing.

Leisure Family

4/10

Poor

22 Nov 2025

Ariel

Room had trash left behind. The hotel was not as nice as I expected, especially since 'Hilton' is in the name. I paid for breakfast and it was actually pretty bad. Probably the least appealing food I've seen served at a hotel anywhere. Breakfast attendant had an attitude. She served me coffee in a dirty cup.

6/10

Pleasant

21 Nov 2025

RICKEY

Wait at desk

10/10

Exceptional

20 Nov 2025

Max C

Night manager was absolutely incredible

Business_and_leisure

2/10

Poor

15 Nov 2025

Johnathan

This place is so nasty. Lobby is nice

10/10

Exceptional

28 Oct 2025

Dianne

Staff were all great!
Room was clean, but needed updating. Showing wear.
Understand all tge ratings being 8’s.
Looking forward to having the updating completed.

Leisure Friends

6/10

Pleasant

26 Oct 2025

Michael

Didn't have breakfast but dinner was underwhelming. The place seemed tired.
The bathroom smelled moldy, but looked clean.

Business_and_leisure Partner

10/10

Exceptional

24 Oct 2025

Trisha

Amanda was super helpful at the desk

4/10

Poor

21 Oct 2025

Robert

Out of date.

4/10

Poor

06 Oct 2025

Todd

Room was not clean, jacuzzi had a dirt ring around it, at breakfast was served raw fried chicken with my waffle, housekeepers didnt come to clean my room or bring fresh towels and toiletries. Then on top of that the air conditioner wasnt cooling room,it got up to 77° in that room. Ive stayed at this location several times in the past and everything was great...this time was horrible...not what im use to.!!!

Business_and_leisure Family

6/10

Pleasant

30 Sep 2025

Blake

Hotel is currently being updated. Should have been years ago. Staff very pleasant.

Self

4/10

Poor

27 Sep 2025

Angelina T

The hotel is old and tired. You are revamping the exterior but you should be starting with the interior. The room we stayed in had a bathtub that the floor was peeling and did not feel good to take a shower in. You provided a lotion container on the wall, which is great, but it was empty. Bed was squeaky. Breakfast was not included so we went somewhere else.

Front desk was great! Very pleasant employees. Unfortunately we will
Choose another hotel when passing through again.

Partner

10/10

Exceptional

05 Sep 2025

Michelle

We loved our stay. The bar was a bit pricey, but that can be expected. The lady at check in was exceptional as was the bar tender.

Partner

4/10

Poor

15 Aug 2025

Josh

It was fine from the outside. The lobby was ok. The room was dismal and depressing. The charge for the continental breakfast was lame. I would never stay here again.

Friends

2/10

Poor

12 Aug 2025

James

Outdated with no chargers anywhere. I travel quite a bit and this was a really big inconvenience. Room was not very clean, my to go food melted the container and fell out the bottom. I pick Hilton more times than none but this Overall probably the worse experience I have had in a Hilton.

10/10

Exceptional

30 Jul 2025

Rebecca

Horrible breakfast experience

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

Rebecca

The breakfast was too expensive for what is offered. Morning fried potatoes should not be tater tots, eggs were burnt, juices were not labeled, the gravy was so thin. It was all round not good. The crew cursing while in the kitchen was not appropriate. The chef as she called herself bragging about herself. This part of the stay was the only part of my stay that was not enjoyed. The server was very seeet and a hard worker.

Leisure Family

2/10

Poor

20 Jul 2025

Mohamad

Service was horrible front desk had attitude

10/10

Exceptional

16 Jul 2025

Shawn

Love this place!!! 5***** no doubt!!!

Leisure Self

4/10

Poor

13 Jul 2025

JENNIFER

It could be better

We spent $300 on a suite. Breakfast was not included, the bathtub didn’t drain, the pool had numerous floating bugs, and housekeeping brought their kids to work.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Verified traveler

Toilet did not work properly, limited staff due to the holiday weekend. Rooms were outdated, mold and beat up.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Carly

Staff was great, breakfast was below average for what you pay for it. Our room was dirty and the toilet didn’t work right.

6/10

Pleasant

13 Jun 2025

William

Noisy

6/10

Pleasant

03 Jun 2025

Shane

I am in a wheelchair and the handicap device that lowers you into the pool did not work and was a very big inconvenience for myself to enjoy with my family

Friends_and_family Family

10/10

Exceptional

30 May 2025

Ronald

Rooms was very spacious, breakfast buffet was more than I expected. I had a wonderful experience there and enjoyed that southern hospitality.

Business_and_leisure Family

8/10

Excellent

30 May 2025

Jim

Liked the convenience of location. We had a king suite which was very spacious.

Leisure Family

8/10

Excellent

23 May 2025

Philip

Nice, quiet room. The prices in the mini-grocery on the first floor seemed high as it was more than $12 for just a bag of chips and sprite.

Leisure Self

10/10

Exceptional

22 May 2025

Matthew

Great job by the staff. Just wish breakfast was included

10/10

Exceptional

19 May 2025

Lucia

Professional staff, clean and welcoming environment

Leisure Self

2/10

Poor

12 May 2025

lenny

They canceled my reservation at 12:30am and then wouldn’t let us stay.

Leisure Family

6/10

Pleasant

12 May 2025

Amaria

My stay went ok, the beds were hard and the bathrooms are old and worn out.

10/10

Exceptional

11 May 2025

Biljana

Clean, comfortable, safe one night stay while passing through.

Leisure Partner

4/10

Poor

05 May 2025

Kelly

Smelled and plumbing issues

Lobby was nice. Rooms were outdated and smelled bad. Major plumbing issues. Bathroom sink wouldn't drain and the toilet clogged twice for just toilet paper from peeing. Location is great.

Friends_and_family Family

6/10

Pleasant

04 May 2025

Charlene

Upon arrival we conducted an inspection of the room. The floor of the bathtub looked dirty as if there was a leftover residue. Since we were just staying a night, we just put towels on the floor of the tub. The refrigerator was not clean and had something sticky left in the bottom corner. The bathroom walls had paint peeling. On the wall, there was a dead spider, which looked someone killed it but didn't wipe it off the wall. The next morning, we overheard two maids talking. One of them didn't have a cart to clean the rooms and was searching the hotels for one. In the elevator she explained to us the shortage of maids...apparently there must be a shortage of carts too. I can see why there's an issue on keeping the rooms clean and to standard.

Leisure Partner

10/10

Exceptional

02 May 2025

JEFFREY

Very accommodating

10/10

Exceptional

30 Apr 2025

Cassie

We found everyone at the hotel to be helpful and nice.

Family

10/10

Exceptional

27 Apr 2025

Tatia

Fresh & Clean

The entrance way is always clean and smells so fresh! Friendly service, room is always available perfect location right off the highway

Partner

10/10

Exceptional

25 Apr 2025

raymond

Property has upgraded since my last stay glad to see the improvements in personnel

Business

10/10

Exceptional

24 Apr 2025

Terry

Nice stay

8/10

Excellent

23 Apr 2025

Laurie

Check in and out was easy. The facility was clean and quiet.

Leisure Pet

4/10

Poor

05 Apr 2025

Lizbeth

Breakfast was not included and pool was closed due to storm damage.
Two reasons we picked the hotel

Leisure Family_with_children

8/10

Excellent

04 Apr 2025

Lisa

Liked having a bar available. Coffee was weak, though and wished the continental breakfast was included.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Alan

Amanda was great

10/10

Exceptional

27 Mar 2025

Teresa

Great check in

Leisure Family

10/10

Exceptional

15 Mar 2025

Lamont

Happy Stay

Great stay. Weather was crazy so a little different experience, but always felt safe. The digital door key is clutch and great I could walk right into my room, ready with no problem. My family and I were very happy with our stay!

8/10

Excellent

14 Mar 2025

Reif

Good

6/10

Pleasant

04 Mar 2025

Laura

No hot water, no blind.

No hot water in the shower. No blind to close off the obnoxious street light. Good pillows. Easy check in. No hot water should have been disclosed at reservation or at check-in affording me the choice to stay elsewhere.

Self

8/10

Excellent

03 Mar 2025

Breann

This property charges for the bottles of water in the room unless you are a specific level of rewards member. Breakfast is $10-$15 depending on what you get. Property is close to wide variety of restaurants and shopping

Leisure Partner

10/10

Exceptional

03 Mar 2025

Patricia

Great hotel and location

Our stay was very pleasant and the staff was friendly. The entire hotel was very clean and our room was as well. Bed was comfortable. I would recommend this hotel and we will definitely be back.

Partner

8/10

Excellent

28 Feb 2025

William

The parking could definitely be improved, but otherwise a nice place to stay.

Leisure Partner

8/10

Excellent

27 Feb 2025

Mia

Room was clean, but expect more from a Hilton property.

Business_and_leisure Family

4/10

Poor

24 Feb 2025

Brenda

I found the staff to be pleasant and friendly, but the hotel is about 20 years old and it shows wear and dated. The walls and are nicked up. With that being said it’s priced at the same market level as a new hotel. Therefore, I will not return to this hotel while visiting family in the future.

Friends_and_family Family

8/10

Excellent

21 Feb 2025

Traci

Great location. Near shopping & food options. Felt very safe.

Leisure Family

8/10

Excellent

02 Feb 2025

Belinda

Comfortable home

Perfect room. The bed was a box spring and we are spoiled by having a memory foam at home so that was a bit different but manageable. Our daughter stayed on the pull out couch and she just loved it. A very comfortable room to say the least. The buffet was overpriced but looked good. We didn’t have time to partake but heard good reviews. The pool was supposed to be heated but the heater was broken but the kids enjoyed it anyways!

Friends_and_family Family

2/10

Poor

01 Feb 2025

Charlie

Check in took 45 min 3 staff members one of which used profanity

8/10

Excellent

20 Jan 2025

Harry

Pleasent

10/10