Name: Days Inn by Wyndham Pontoon Beach
Address: 5105 Highway 111, Pontoon Beach, 62040, US

2/10

Poor

25 Jul 2026

Carmen

The staff was very helpful, but the property was very nasty. The rooms were very dirty and missing light bulbs. We also found some drug paraphernalia. Would not recommend this hotel!!!

8/10

Excellent

24 Jul 2026

charles

it was all good room was clean

2/10

Poor

22 Jul 2026

riley

terrible experience, the shower head and the ceiling where covered in black mold along with the lamp shade. the bed was hard (we had the king suite) bathroom was beyond tiny couldn’t even close the door fully without stepping to the side. the whole building smelt like cigarettes will never stay again.

6/10

Pleasant

19 Jul 2026

Jeffrey

Bathroom faucet was loose and the hairdryer didn’t work.

Partner

6/10

Pleasant

18 Jun 2026

William

Clean room. Toilet needed repair. Breakfast not much to brag about. Front desk staff were helpful.

Partner

2/10

Poor

07 Jun 2026

Colin

We arrived at the hotel, the entryway smelled heavy of cigarette smoke. We checked in and entered our non smoking room to find it too smelled like cigarettes. As we set down our belongings we discovered filth from under the bed frame. Further investigation found garbage and a pile of dehydrated feces under the bed. We began cleaning up the mess but decided to photograph to show the staff. When we alerted the staff of the issues we were told the smoke smell seeped down from the second floor unit above, they did nothing to address either the smoke or the feces and filth since we already cleaned it up. Further upon leaving the hotel we discovered another guest had flung and stuck gummy candies to the side of our vehicle. This is the absolute worst hotel experience I have ever had.

Family_with_children

8/10

Excellent

07 Jun 2026

Tammy

The staff is helpful and friendly. The room was clean. The refrigerator was a nice plus.

Partner

6/10

Pleasant

07 May 2026

Sandra

Lobby was under remodeling, No Coffee!! No breakfast. Hot tub totally closed! These are things that should have been noted. Very dissappointed!

Family

10/10

Exceptional

02 May 2026

AlexSandra

The maids were awesome and personable. There were tornado warnings and they assured us they would come get us if we needed to take shelter. The feont desk was super kind about pur late areival as well .

Business

2/10

Poor

27 Apr 2026

dana

There were bedbugs in the room I was in. I was there for one night. The microwave was not clean I had to do that myself to use it. There was stuff on the floor and walls and the pillows were crappy. I have bites now from the bugs. Don’t recommend

Self

2/10

Poor

05 Apr 2026

Aaron

I will never stay at this place again. Quite literally the most disgusting place I’ve ever step foot in. I didn’t even stay in the room. I walked in to the filth and nastiness. Turned around and walked out.

Self

10/10

Exceptional

20 Mar 2026

Fitzgerald

Nothing

8/10

Excellent

15 Mar 2026

Christopher

My only gripe is the breakfast. It sucked.

Friends_and_family Family

4/10

Poor

03 Mar 2026

Pamella

Entry appeared clean - breakfast area remained closed off with tables and chairs on top. Front desk clerk was rude and difficult to understand. We had noted there would be 3 in our room however when we c hecked in the record showed only 2 so he was determined to see who was staying in our room and I paid for the extra guest. Our room only had two full sized bath towels and when we asked for 3 clean towels the next evening they were determined to have the dirty towels turned into them first. We asked for kleenex to be placed in the bath counter when space was designated for a box and were told they did not hand out kleenex only toilet paper. Only one bar of soap - no shampoo or washrags for the shower. Clean towels were the small towels not the bigger bath towels.
We had family come by to visit and hotel personnel kept watching like we were trying to do something illegal.

Never again will we stay there!!!!

Friends_and_family Family

6/10

Pleasant

12 Feb 2026

Star

The same as the other. Just not clean. It didn't look like the picture and it smell

2/10

Poor

13 Dec 2025

Molly

The room i was in had roaches and cobwebs in every corner. Squished bug carcasses on several walls. The bedding had several burn holes. Overall disgusting place

Business

10/10

Exceptional

14 Nov 2025

John

No pets, thankfully

8/10

Excellent

19 Oct 2025

Molly

Room was decent sized. Not very clean.

Business

2/10

Poor

13 Oct 2025

Brittany

The room was nasty the breakfast was 2 different cereal bad pool frezzing spa dont work. Just awful

Friends_and_family Family

4/10

Poor

11 Oct 2025

Ann

Smoking rooms. Hotel smells like pot. Dirty

Business_and_leisure Family

6/10

Pleasant

08 Oct 2025

Jim and Karen

Breakfast was toast and cereal, coffee etc. the hotel is need of remodeling, but it was clean

Partner

10/10

Exceptional

25 Aug 2025

Maurice

Bed was soooooooo comfortable and front desk guy that checked me in was great as well

2/10

Poor

14 Aug 2025

Ashley

The breakfast had three apples and three packets of oatmeal out. Very disappointing. One day we left for the day around 6:30am and the worker was asleep on the couch in the lobby.

2/10

Poor

13 Aug 2025

Sara

Horrible- left in glass casing overnight. Then served following morning

Leisure Partner

4/10

Poor

30 Jul 2025

Alexandria

Pool i

8/10

Excellent

28 Jul 2025

Bernice

I would stay here again

Room was clean and comfortable check in was quick, great customer service

Partner

4/10

Poor

27 Jul 2025

Michelle

The man that checked me in was rude, no warning about a dep to make sure i dont steal his towels. Made me feel really uncomfortable, he never once made eye contact with me. The fridge didnt work and we of course we didnt know until the next morning when his meds werent cold at all. No where really to eat, fhe breakfast at the hotel was toast and cereal, bruised apples. The juices were awful, toliet paper so thin u coyld see thru it. This is what i get for booking online and not researching the area.

Leisure Family

4/10

Poor

13 Jul 2025

Yesika

The hotel smell very bad, bed and bathroom super duty, excellent staff

4/10

Poor

13 Jul 2025

Kiandra

Pool needs to be monitored better. Rooms need an update.

Leisure Family_with_children

6/10

Pleasant

11 Jul 2025

cory

Bathroom was very dated. Ceiling around fan was filthy.
Wall plugs were not secure to wall. Curtains would not stay closed tight and let in ligh

Business Family

2/10

Poor

09 Jul 2025

William

Worst experience ever!

Self

2/10

Poor

29 Jun 2025

Tim

The Hotel wasn’t clean,the smell in the building was awful,the carpet in up stairs hallway needs replacing along with updating by painting,it needs a complete overhaul!

Business Self

10/10

Exceptional

22 Jun 2025

Emilee

Had an excellent and easy stay for the one night

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Ryan

Awesomeness

4/10

Poor

17 Jun 2025

rebecca

The beds are horrible, my adult kids seen roaches

Family

10/10

Exceptional

17 Jun 2025

sam

The gentleman at check in was extremely helpful and polite. There was an issue with the internet when I arrived due to the recent storm surge in the area. We worked as a team to get me checked in and he gave me some information about the restaurants in the neighborhood. He is an exemplary example of going the extra mile to ensure customer satisfaction. I sincerely appreciate his dedication and cordiality.

Business

6/10

Pleasant

12 Jun 2025

Mike

Check in and out when smoothly room was OK but breakfast was a joke, juice, coffee, cereal, and white bread.

Friends_and_family Friends

6/10

Pleasant

09 Jun 2025

Brandon

They actually had a pool that was in service!

Leisure Family_with_children

10/10

Exceptional

02 Jun 2025

Ryan

Quietly.

Self

6/10

Pleasant

25 May 2025

Connie

A quick overnighter

Yes it does offer breakfast cereal and toast thats it. They have creamer and sugar for coffee but its the powder kind. Bold coffee still is see through. It is a smokers room but the blankets has holes in them, there is no bed bugs, shower wall above the shower is crackong horribly, there is cracks in the tiolet seat which all appear dirty, and a few of the lights dont work. Yes there is a pool that isnt heated, and there wasa jucazzi but blocked and closed off.

Friends_and_family Family

6/10

Pleasant

18 May 2025

Timothy

Works in a pinch for the price

It was a crazy day they had a tornado go through the city just before we got there.
They put us in a room with the tv already on when we got there , a none smoking room had cigarette butts on the floor and stunk of cigarettes.
He pool left a lot to be desired as it was not very well kept, and the spa was completely out of commission.
Breakfast was a complete waste of time , just hot oatmeal, toast fruit loops and Raisin Bran and coffee nothing else .
I really wouldn’t recommend it to anyone I know.

Friends_and_family Family

6/10

Pleasant

16 May 2025

Gail

Close to destination . Dislike: toilet didn't flush half of the time. Bed uncomfortable.

Leisure Family

6/10

Pleasant

08 May 2025

Jamie

Hotel dated
Breakfast ok

Friends_and_family Friends

2/10

Poor

07 May 2025

Courtney

No “ free breakfast” door locks broken. Rooms & halls stink, floors are dirty, stains on beds & shower curtain. Pool was caution taped shut

Leisure Family

2/10

Poor

12 Apr 2025

Tristian

Very dirty didn’t even stay paid for the room and sleep in the car

10/10

Exceptional

31 Mar 2025

Delmar

I had a very easy check in. Very nice professional gentleman at the front desk!
Furniture needs updated pretty badly.

2/10

Poor

26 Mar 2025

Diana

There was holes in the walls the door had to be slammed in order for it to be locked the blankets smelled bad the pool water was green looking and smelled horrible it was just horrible

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Sabrina

Accommodations were above and beyond and very quick, shall I say, with getting some toiletries we had forgotten. Made things alot easier, thank you to all the staff at Days Inn.

Business_and_leisure

2/10

Poor

11 Mar 2025

kc

Days inn pontoon beach Illinois worst hotel

I planned spring vacation for my family on March 9 to March 11 2025. 2 rooms and extended the 2 rooms for March 11 to 12 at Days Inn Pontoon Beach Illinois. When I first booked in with my family I noticed over 30 illegal immigrants drinking beer in the pool area and dozens of beer bottles on the floor. I ask the attendant about it and he said it’s not a problem. So I checked on in, not knowing what I was going to encounter. It was late so the next day I didn’t want to stay there anymore because there where cigarette burn holes in the linens, stains on walls, brown rust water, people fighting and I was afraid to stay because I had my children. So the next day I canceled the rest of my stay which my canceled was March 10, 11, 12 but they refused to refund me and I payed a 100 deposit and they refused to reimburse me my deposit. I have a 2 year old and I refused to stay at a hotel where illegal immigrants are drinking all times of the night, people fighting and doing drugs. Days Inn Pontoon Beach Illinois is the worst hotel I’ve ever booked. I had to book another 2 hotels in which I had to spend 400 dollars. Days Inn Pontoon Beach Granite Illinois. This hotel needs to be investigated because they have illegal immigrants living out the rooms and it is a health department violation. It is unfair how they not reimburse you for rooms you didn’t stay in. This hotel has so many health department violation and needs to be investigated.

Friends_and_family Family

4/10

Poor

08 Mar 2025

Craig

There was no cable when I checked into my hotel. One of the only amenities that's offered here.

Leisure Self

10/10

Exceptional

04 Mar 2025

Alyssa

I enjoyed my stay very much. The people were very nice, the room was good. There was a breakfast and they had raisins which made me happy. I’d stay here again.

Leisure Friends

6/10

Pleasant

27 Dec 2024

Lora

ok for charges and location

Leisure Partner

4/10

Poor

08 Dec 2024

Travis

Its cheap…

Gary behind the counter was super nice.
Place was a dump. Smelled like weed n smoke in the place. 1.5 out of 5.
Cops were called there, reg people live upstairs. Keycard didnt work. Breakfast wasent worth the 20 second walk.

6/10

Pleasant

08 Dec 2024

Bethany

Toilet broke when someone in my party sat on it. The desk staff was no help. There were unclean spots on the wall, a roach trap with a roach stuck to it, a piece of glass in the bed. Desk staff didn't speak English. Our door was broken and did not latch. The breakfast was just cold cereal, bread for toast and juice. We had to get all our keys reprogrammed multiple times.

Leisure Family

10/10

Exceptional

01 Dec 2024

Steven

Connie was the most amazing hotel manager. She treated us like family. We were blessed to have such a loving and kind lady take care of our reservation. The hotel owners also provided us with a great place to take our grandkids to play darts and shoot pool. Thank you from our family.

Leisure Partner

8/10

Excellent

29 Nov 2024

Ahmad Faraz

Please direct your attention to the preparation of breakfast.

Business Self

6/10

Pleasant

01 Nov 2024

Rich

I do not like being forced to post a review so this is what you get when you force somebody to post it okay. I don't like being told what to do by a communist

6/10

Pleasant

01 Nov 2024

Billie

It was cheap so I took it. Next time I'll spend the extra $20-$30. Did not feel confident in the security of the property. I also felt a little hesitant in the crowd they seemed to be serving. No coffee in the rooms, and the coffee in the lobby was disgusting. Not very clean or updated. Location was not horrible. I was annoyed that I paid with a credit card and they still required me to pay a $50 \"deposit\" that was finally credited back to my debit card 5 days later. It's a bed to sleep in. Refrigerator was horribly loud in our room. Would probably not recommend to family and friends.

Leisure Partner

10/10

Exceptional

31 Oct 2024

Benjamin

Nice place

10/10

Exceptional

18 Oct 2024

Jason

Fast friendly check in

Business_and_leisure Partner

10/10

Exceptional

09 Oct 2024

Jason

Tourists attractions galore

10/10

Exceptional

09 Oct 2024

Jason

Wonderfully convenient

Business

10/10

Exceptional

09 Oct 2024

Jason

The staff was friendly and helpful in finding options for dinner.

Thank you

Business Partner

6/10

Pleasant

03 Oct 2024

Jason

the price

Business Partner

6/10

Pleasant

16 Aug 2024

Shannon

Older dated property. Breakfast meal a joke.

Business Self

6/10

Pleasant

04 Aug 2024

Jessica

Nasty Pool

The hotel was fine and the staff were nice but the pool was nasty and the chlorine levels were so high that it triggered asthma attacks in both of my teens. Over all, though, I got what I paid for.

Friends_and_family Family

6/10

Pleasant

28 Jul 2024

Verified traveler

Unsatisfied

The attendant was friendly and courteous, also answered all questions
The continental breakfast wasn't impressed.
The room not dusted, swept, the under blanket had hairs and felt like I was getting bit under sheets.

Friends_and_family Friends

2/10

Poor

01 Jul 2024

Anthony

It was dirty, dingy and completely outdated. The room key cards had to be reset at the front desk every time we came back to the hotel. The staff blamed us for that every time.

Leisure Family

4/10

Poor

12 Jun 2024

Avril

Owner was unprofessional and rude

The staff was nice and attentive other than the owner who was rude and accused me of stealing an item from the room. Maintenance came in fixed my shower head n working on the drain plus owner accused me of taking. When it was on his desk with notes the whole time. Owner is rude, it’s overpriced for what little it is. No kitchenette in rooms shower was broke as so was the bath tub drain.

Self

4/10

Poor

03 Jun 2024

Verified traveler

Room was not very clean. Floors felt dirty/gritty. People hanging out in parking lot at night were creepy.

Friends_and_family Family

6/10

Pleasant

22 Apr 2024

Sata

Good enough

Exactly worth the money. There are some semi-permanent residents, which can feel unsafe. Accessible room very tight for wheelchair, but at least there was a bench.

Business Partner

8/10

Excellent

14 Apr 2024

Jason

Staff was good and the convenience of the location.

Leisure Partner

6/10

Pleasant

14 Apr 2024

Jeramy

Fair

Friendly concierge. Slept well. Keys don’t hold info to unlock but were told of that before hand. Breakfast small, but free.

Partner

10/10

Exceptional

13 Apr 2024

Brian

It was nice

Leisure Family

10/10

Exceptional

18 Mar 2024

Jessica

Front desk help was amazing at check in time. Beds were comfy. Rooms were basically clean. Housekeeping was very polite. Had 2 rooms. Would stay again…. I love breakfast. There seemed to be only cereal.

Friends_and_family Family

2/10

Poor

01 Mar 2024

Derek

Nasty nasty !!! Bed has large pool of blood on it .

Business Family

10/10

Exceptional

26 Jan 2024

Herbert

Everything was excellent. But they do need do not disturb signs for the morning maid service.

Business Self

8/10

Excellent

01 Jan 2024

Katrina

Overall pretty good !! Would suggest more out side lighting

4/10

Poor

31 Dec 2023

James

Bottom Rung Motel

This hotel is pretty old and has not been kept up very well. The towels were the most worn I have ever seen in a hotel. There was mold in the showers. The rooms are loud and you can hear every word in the adjacent rooms and every foot step creaked and clattered in the room above us. We were visiting family and will probably stay in a hotel in this area again in the near future. It won't be this one.

Friends_and_family Family

4/10

Poor

26 Nov 2023

Rebecca

On arrival the clerk who I believe is the owner was very rude. Mini fridge was turned off, hot tub was not in use, and pool area was completely closed down unless requested to \"save money\". Could not use the fridge for hours. Never got to use the hot tub which was advertised, and had to hunt someone down to ask about the pool so they could open it up and turn the lights on. Only 2 towels in room for 4 guests. Questionable people just hanging out outside and in lobby.

Leisure Family

8/10

Excellent

26 Nov 2023

Marvin

Clean quiet and a place to park a semi-truck

10/10

Exceptional

15 Oct 2023

Amanda

Great

4/10

Poor

09 Oct 2023

Arlena

Bottom line, it was dirty. Very dirty

2/10

Poor

02 Oct 2023

Micheal

One of the employees was very unprofessional when it was time for check out. He accused me and my family of trashing a room and all the linens even though the linens were terribly stained once we arrived to the room. And when I proceeded with asking him to show me the linens, he took me to the linens room and showed me a single folded sheet that was ready to go back onto a bed.

Leisure Family

10/10

Exceptional

18 Sep 2023

james

Very friendly staff

Business Self

10/10

Exceptional

04 Sep 2023

Billie

I was scared going in after I booked the stay I saw bad reviews! This place has been updated! There was no problems during our stay! The pool was open however we did not use it, the hot tub was closed and has been. There was a sign about installing a new roof over the pool and maybe that’s why it was closed before, as it was open while we were there, I’m not sure I didn’t ask! The staff was very friendly!! The room had hardwood flooring! The beds looked new and were clean! The breakfast was juice and cereal, oatmeal packets, there was a McDonald’s super close tho. I would definatly stay here again!!!

Leisure Family

4/10

Poor

20 Aug 2023

Ken

No pool don’t advertise pool available!

Very disappointed. Pool only available 11am-9pm. Did not get in until 10pm was looking forward to a swim in the am.
Not open until 11am and checkout is 11am.
NO notification on website or during check in.
No notification hot tub unusable as well.
Terrible communication!

Self

4/10

Poor

16 Aug 2023

susan

First room had bed bugs in it so we were moved to the other end of the building. The beautiful pool that is shown on the website is BS, it had mold in it, and the jacuzzi has been tarped over since covid the desk guy said. I guess it is a cheap enough place to stay but it is old and outdated.

Leisure Family

10/10

Exceptional

05 Aug 2023

Robyn

Needs actual coffee and condiments for coffee maker and a better breakfast

4/10

Poor

29 Jul 2023

Lisa

Less then okay but not horrible.

The desk person was nice. The place is dated and unkept.

Self

2/10

Poor

20 Jul 2023

Timothy

Can't rate other than terrible. I called ahead to tell them I would be arriving late. I wanted to make sure since I was driving 6 hours I'd have a room. When I got there at 2a they had cancelled my room. They couldn't get me a room because it was booked and they were doing night audit. I would NEVER RECOMMEND this place

Leisure Self

2/10

Poor

17 Jul 2023

Sonny

Stay away…dirty and unsafe

Hotel had mold in the ac unit. Blood spot on the wall and the lock was broken. Not only did the hotel suck but so does hotels.com. When I called they said I should have told the front desk. Sorry but pointing out the obvious is not my job. Plus no one was at the front desk…probably cleaning up from breakfast. Nope there wasn’t any coffee and the same old cereal was out for days. Joke of a hotel.

Friends_and_family Family

2/10

Poor

17 Jul 2023

Jeremy

We were lied to. I specifically called the property to inquire about the hot tub and pool. The desk clerk assured me they were working and open until 10. When we checked in, the same clerk I talked to earlier, Dival, now tells me the hot tub hasn’t worked in a year and that the pool closed at 9 pm. 😡

Leisure Partner

2/10

Poor

18 Jun 2023

CHRIS

This place was gross the pool was nasty the hot tub didnt work the breakfasts was only cold cereal i will never stay at this place again

Leisure Partner

2/10

Poor

18 Jun 2023

Rene

No functioning pool or whirlpool as advertised. Breakfast was just cereal, no hot foods available. Property appears run down and not maintained or updated at all

Leisure Partner

6/10

Pleasant

13 Jun 2023

Colby

No breakfast other than cereal which was a little inconvenient when told otherwise, but there's a McDonald's next door so we still got breakfast for the kids. Pool was a little unkept and dirty and smaller one was out of order, which sucks because we were traveling with kids & that's one of the reasons we booked there. But overall, facility was nice, clean, quiet, staff was nice and professional. Wouldn't mind to stay there again.

Leisure Family_with_children

4/10

Poor

09 May 2023

LaShante

For a non smoking hotel soon as you open door it smelled so bad. There were ant and bug sticky traps very visible with bugs on it. Highly disturbing.Never again

Business Family_with_children

2/10

Poor

07 May 2023

Verified traveler

Stay at your own risk!!

I had stayed at this hotel before (a few yrs ago) but this time around was very DISAPPOINTED.
1. we walked in and the front desk area smelled awful
2. The one room had a bad odor and the walls were brown from not being cleaned
3. Both rooms the bathrooms had mold around around the showers, and the exhauste fans were so dirty they didn't work properly
4. There were roach sticky pads behind the beds( roaches were stuck there)
5. The pool area left a lot to be desired, the hot tub was partially drained with caution tape around it the out side area was grown up in weeds with trash laying around.
6. AC units in each room were completely FILTHY dirty.
In the future i would rather sleep in my vehicle then stay here!

Friends_and_family Family

8/10

Excellent

25 Apr 2023

Abbey

It was good enough for a cheap hotel. It was kind of a throw back because it looked like it was still trapped in the 80s. The staff is super nice but yea, that place needs a face lift and they need to work on keeping it clean.

Leisure Partner

2/10

Poor

08 Apr 2023

Ali Brooke

The property states they have a pool. They do not have one for use. After arriving and prepaying, we were informed they did not have one and were not given a refund. I will not stay at any more Days Inns.

Leisure Family_with_children