The Great Rivers Ascend Hotel Collection

10/10

Exceptional

16 Jul 2026

Ricardo

The hotel was great starting with the staff being accommodating and having a good attitude. The breakfast was good, just needed more fruit and possibly a salad option for those who do not eat meat. Lastly, the room was great! The bath tub needed the no slip markers to prevent accidents. Thank you for a great stay! Dr. Anderson

Partner

10/10

Exceptional

03 Jul 2026

Charles

R u h d g k x k d w I I I I t d g J u. H f k b cb mag pod

Self

2/10

Poor

13 Jun 2026

Benita

I've stayed here before and my experience this time was terrible I will never book there again. The room had no air conditioning properly working, no TV working, the room was not properly cleaned. But because i stayed one night i assumed that why we were treated in that manner. Certain staff members were exceptionally Rude. Unprofessional behavior. They did attempt to accommodate but it was too late at that point. Mary. Was the worst ever, 😫 Mickey if that's even his name was slightly above Mary in behavior. The maid I believe her name was Amanda was very sweet, accommodating and went above and beyond despite everything we tipped her for cleaning the room. Its very unfortunate this happened as you've truly lost a customer 😔. My 1st experience i stayed 3days and it was Great, but never again.

Family

2/10

Poor

07 Jun 2026

Marelys

No internet
No tv working properly
My daughter fell and open her head at one of the tables

Family_with_children

4/10

Poor

31 May 2026

Danny

My son & I stayed here for 1 night. Upon checking in, we were notified that the cable tv was currently out but hopeful it’d be back soon. On the ride up to our room we spoke to a couple who stated the cable has been out for days so that set the mood for our disappointment right there. Open the door to our room and I can just say it’s well past its prime. We were afraid to take our shoes off and walk across the floor! No remote for the TV but since the cable was out, guess we didn’t need one. Decided to take a shower since we’d been traveling all day—no hot water, it was warm at best, and there was no shampoo. Morning couldn’t come fast enough for us. If you’re looking for a comfortable stay, keep looking. Only positive thing is the AC worked great.

Friends_and_family Family

8/10

Excellent

17 May 2026

Heather

There were no hiccups, it went well.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Andrea

Great breakfast. Friendly staff

Family_with_children

8/10

Excellent

08 Mar 2026

Skye

Parking was easy. It was messy but right now they are going through major renovation. Pool was open and warm so that was nice. And extremely convenient there’s a restaurant attached, they delivered our food to our room.

Family_with_children

8/10

Excellent

02 Mar 2026

Chelsie

Great breakfast selection every morning! Room was quiet but could hear people up and down the halls. But that comes with the territory.

Self

2/10

Poor

27 Feb 2026

David

Carpet in room dirty, hot water didn’t work in shower, shower door opens in not out. Been remodeling this place for months, like walking in a construction zone and of course the elevators don’t work.

4/10

Poor

27 Feb 2026

Cindy

the toliet in the room leaked and the floor was wet all the time. The towels were paper thin. The lobby floor was being torn up making getting to the room very dangerous.

Partner

10/10

Exceptional

23 Feb 2026

Ricardo

Great stay!

Self

6/10

Pleasant

19 Feb 2026

Christopher

It was a nice stay, pool was quite chilly and the hotel was undergoing renovations which kind of made it messy. but, no complaints on room etc.

Partner

4/10

Poor

09 Feb 2026

Caroline

The room has seen better days. The handle on the desk drawer was gone.

4/10

Poor

09 Feb 2026

Kathy

The lobby was clutterd the pool and most amenities where closed. It was stayable butnot worth price

Family

2/10

Poor

02 Feb 2026

Nicole

Room smelled terrible. The pool area was so dirty with trash. Over following water from people jumping.

Leisure Family

10/10

Exceptional

01 Feb 2026

Eric

All

Partner

10/10

Exceptional

19 Jan 2026

Sebastian

Great stay, Extremely kind staff, very welcoming, Room was clean and room service was excellent. Good breakfast and very fair price. Would come again

Leisure Partner

4/10

Poor

26 Dec 2025

Mickey

We didn't eat breakfast. Had to change rooms due to poor condition of the first room provided to us. Second room bathroom needed repairs.

Friends_and_family Family

2/10

Poor

02 Dec 2025

Everest

everything is fine but room is stink,durty

4/10

Poor

22 Nov 2025

Miloslava

Doors to bathroom were dirty, not hot water in shower just warm. Coffee maker was making coffee that tasted like chlorine. I tried running just water through it 3times. Stink bugs in both rooms. Smelled bad.
Will not stay again.

Business

10/10

Exceptional

16 Nov 2025

Carrie

Was a great stay !!!!

10/10

Exceptional

10 Nov 2025

Stephen

The hotel is being remodeled, so it's hard to give it a fair review.

Leisure Family

6/10

Pleasant

06 Nov 2025

Laura

They need to close down and remodel or tear it down. It has bad ambience. Huge hotel that feels old and cevernous.The room was decent and safe. Ok for a place to stay if you find it is all you can afford.

10/10

Exceptional

03 Nov 2025

Sherri

Everyone was friendly, easy check in, had some renovations going on but didn’t interfere with stay. Nice open lobby. We just had drinks in the restaurant but they were all super friendly.

10/10

Exceptional

28 Oct 2025

joshua

Great hotel

Leisure Partner

6/10

Pleasant

22 Oct 2025

Mary

Renovating so conditions were not good

10/10

Exceptional

12 Oct 2025

Kim

Yes, to both

Leisure Family

4/10

Poor

07 Oct 2025

Jeremy

The hotel was under construction, yet it was still open for business. The hotel was in decent shape, but not what you would call clean and presentable. The pool was out of order, and the breakfast was terrible. The only saving grace was the restaurant on site (Chapala Grill).

Leisure

10/10

Exceptional

27 Sep 2025

Rene

It was nice

Leisure Self

8/10

Excellent

26 Sep 2025

Stacey

It was great

Business_and_leisure Family

8/10

Excellent

26 Sep 2025

Pamela

They were remodeling when I was there.
Despite the renovations , it was very comfortable and clean.
I hope to stay here again next time I’m visiting family.

Leisure Self

10/10

Exceptional

07 Sep 2025

Jessie

Hotelnwas getting remodeled but it was clean and comfy and good breakfest!

Leisure Family

6/10

Pleasant

05 Sep 2025

jeffrey

Disappointed!

We stayed at this property last year and were happy with it but this time, disappointing. We knew that they were doing renovations but when we arrived on the floor we were staying on we were surprised to see room numbers written on blue painter tape and taped to the doors; there were no baseboards although it didn't appear there was new carpet yet. The drapery in our room was hanging down as if one of the clips to hold it in place was broken. When we told the front desk the response was, they're going to be putting new drapes in the room anyway. Stained carpet in our room and stained cover sheet. Photos on hotels.com were not accurate. We expected a sofa in our room but there was none. The lobby pictures showed the same furniture but various colors and it appeared to have new carpet but it was just color enhanced.
The breakfast area was nice with a variety of food.

Partner

6/10

Pleasant

25 Aug 2025

Jeffrey

Not a terrible experience, but the pool was closed and there was a lot of construction and renovations going on throughout the hotel.

10/10

Exceptional

25 Aug 2025

Jeffrey

Nice i loved breakfast nice. Mexican restaurant attached clen rooms nice ahower

Leisure Self

8/10

Excellent

20 Aug 2025

Frank

Nice place, fairly clean, friendly staff. They could use to put a trash can in the bathroom, and the water pressure is weak. (Laugh if you want to, but that will always cost a hotel points in my book)

Business Partner

6/10

Pleasant

18 Aug 2025

Tameco

The pool was not working. The tap of the room number fell off. The toilet did not flush well. The shower floor had hair on it.

Partner

10/10

Exceptional

08 Aug 2025

ALAN

it was a nice place to stay and very quiet . The breakfast was good I will stay again if I come that wasy again

Leisure Partner

2/10

Poor

07 Aug 2025

Tracey

Pool

6/10

Pleasant

04 Aug 2025

Scott

The hotel is ok . It is undergoing renovations. The biggest complaint was the temperature of the room. It was 74 degrees even though we set the temperature at 67. The air was very stale with no movement. We slept with just a sheet over us.

Partner

4/10

Poor

03 Aug 2025

Verified traveler

Mediocre!

Air conditioning not working in our room, so had to move to different room. Air conditioning in lobby and common area not working well. Very disappointed that pool was closed, as we had looked forward to swimming with our children. The breakfast was really bad.

Friends_and_family Family

6/10

Pleasant

02 Aug 2025

Kelly

Pool was closed..and no ac

Leisure Family_with_children

2/10

Poor

29 Jul 2025

Jean

I do not recommend this hotel

The pool was closed, the air conditioning didn't work very well, and the breakfast was terrible.

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Scott

Hallways were filthy. Cue tip laying I middle of hall way. Along with other garbage. Pool was freezing. No pool towels

Leisure Friends

10/10

Exceptional

25 Jul 2025

Carissa

Great place to stay

It was a great experience. It was not hard to find, the staff were very friendly and the room was clean and cozy. The breakfast wasn’t the best, the biscuits were rock hard. They are remodeling but that doesn’t take away much from the experience. Will definitely stay there again

Friends_and_family Family

2/10

Poor

20 Jul 2025

Alicia

Ive stayed in a lot of hotels for continuing educatuon, and this by far is one of the poorest, unkempt, and broken down hotels I've ever stayed in. The room smelled HORRIBLE, things were broken down and missing ALL OVER the entire hotel, lights were not working in the first room i was given, the rain was pouring into the event room while learning, and much much more. Will not return.

Business Self

10/10

Exceptional

18 Jul 2025

Verified traveler

My stay was fine...went to check out and the lady was amazing since I was dressed for my wedding

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Ricky

Good

Leisure

6/10

Pleasant

04 Jul 2025

Shannon

Struggling but Acceptable.

I've been staying at this hotel periodically for last 20 years for our family reunion. It's been several different names, but the building has remained. The signs posted show that the building is under construction with updating, which it definitely needs. We stayed in the 4th floor and they had been painting recently as our room numbers were affixed with blue painters tape. Inside, everything was clean and updated so no concerns with our room. They did not have a roll away bed for my 6-year-old son so I had to bring a fold out cot for him since we're a family of 5. The hotel has a \"fitness center\" which is just a couple of cardio machines thrown in a room. The atrium had a morning breakfast buffet included (just ok) but every single table was wobbly. The pool used way to much chlorine and had a side drain that wasn't draining so a moat formed from all the splashing. The bathrooms in the pool hadn't been cleaned in I don't know how long since there was a black ring around the toilet. No towels were restocked. I did hear a staff member complain (I was walking by) at some point about the workload from being understaffed. I could definitely tell. I only saw 3-4 employees all weekend. The attached restaurant is now a Mexican restaurant and they were very accommodating for our large group and the food was pretty good for the area. All in all, the hotel needs some work and help, so hopefully it will be revived when I'm back in 2 years.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

jeff

Hotel is getting an upgrade, but the room was kind of dirty the floor dirty lights didn’t work. Outlets didn’t work curtains falling off.

Business_and_leisure Partner

4/10

Poor

23 Jun 2025

Verified traveler

Won't book again but staff was nice.

There were random drunk homeless people asleep in the hall. There was a bug in my bed. There was a random shirt left from a previous guest left by the door.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2025

Ricardo

Great!

Friends_and_family Friends

10/10

Exceptional

16 Jun 2025

portia

Everything

Family

8/10

Excellent

09 Jun 2025

Stephanie

Could just use a good cleaning. We could tell its a work in progress. This hotel has so much potential!! I would suggest a way to cool it better. With the pool in an area that is open, the lobby and seating area feel hot and humid. The workers were all friendly and helpful.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Michelle

Enjoyable stay

Room was nice and clean. Enjoyed the Mexican restaurant on site for an after hours drink and appetizer. Breakfast was average. Could have had more of a variety of food.

Friends_and_family Friends

8/10

Excellent

01 Jun 2025

Lawrence

Very nice. Breakfast not so good.

Leisure Family

2/10

Poor

20 May 2025

Verified traveler

Room had bed bugs

Partner

10/10

Exceptional

13 May 2025

Jordan

I don't know what everybody else is talking about, but the hotel is nice, the beds were comfortable. I enjoyed my stay. They were doing some construction but you could barely hear it. I heard the kids in the pool over the construction. Overall nice hotel, will be coming back!

Leisure Family_with_children

8/10

Excellent

29 Apr 2025

Sharon

My only complaint is with the breakfast. One morning they had French fries for breakfast. They had gray two mornings but only had biscuits with it one day. Breakfast could certainly use some improvement.

Leisure Self

10/10

Exceptional

23 Apr 2025

Benjamin

Good place to stay for the night. Restaurant onsite.

Business_and_leisure Family

10/10

Exceptional

15 Apr 2025

Crystal

The hotel was great, Clean and the staff was friendly! The free breakfast was amazing! And the kids loved the pool! There’s a dollar general close to it which was perfect for the little things we forgot to pack and there was a cool Robert Wadlow Statue close to the hotel as well. Overall it was a 10/10 for us

Leisure Family_with_children

10/10

Exceptional

28 Mar 2025

JOCELYN

Outstanding service!

Friends_and_family Family

4/10

Poor

24 Mar 2025

Joel

Disappointing

They say it is being renovated when you get there, but it was not posted on Hotels.com when we booked, The place is dirty, mold in the bathrooms, and while it did have a pathetic breakfast. there was almost no food and no one attending to the area. I want to add over the past 7-8 years we have stayed here once every 3 months and it is just getting wprst every time

Friends_and_family Family

4/10

Poor

23 Mar 2025

Hector

Not worth

Business

4/10

Poor

21 Mar 2025

Cindy

This hotel was under remodel with limited options. The power went out and due to our room was on the 4th floor and the option to get to the lobby was dangerous. The hotel did not have any emergency lighting so stepping out in the hall to find the stairways was completely dark. once we found the stairway, it was also not lit and we used the our cell phones to get down the 4 flights. The stairs were littered with garbage and total trip traps.

Leisure Partner

8/10

Excellent

16 Mar 2025

Andrew

A Great Place to Hole Up

A little dated and gaudy but clean and nice. Staff are cool and friendly.

The Mexican restaurant on location is good too. I got the house margarita which had a heavy pour and a chicken quesadilla.

Business

4/10

Poor

03 Mar 2025

Elvin

Construction happening during stay. Have keys to my room to other guess while my kids in the room. Pool was closed but no one was working and looked in good condition. Not properly managed.

Friends_and_family Family

6/10

Pleasant

02 Mar 2025

Anthony

Hotel review

Our stay was good. Room was clean and comfortable. Toilet seat was very loose. Bathroom a bit dirty, dirt in corners. A channel guide for the TV would have been handy to have. Tables in the breakfast area all seem to be wiggly. Breakfast items were a bit subpar.

Friends_and_family Family

2/10

Poor

01 Mar 2025

Dena

The biggest disappointment was that they did not want to give me two rooms with double beds that I reserved. I was at the counter for 30 min at least. I believe I was over charged as well.

They are remodeling , so it is not the cleanest.

Business_and_leisure Family

6/10

Pleasant

28 Feb 2025

Misty

Very nice staff but the walls are paper thin and you can hear just about everything

Self

8/10

Excellent

26 Feb 2025

Nicole

Didn't know before getting there that they were under remodel. Plus the swimming pool was closed for the remodel as well. Otherwise great location and the Mexican restaurant was amazing.

Leisure Partner

4/10

Poor

18 Feb 2025

Donna

Day manager was nice and made it right. But still very dusty, noisey do to remodeling. Pool under repair also

Business Self

10/10

Exceptional

08 Feb 2025

Dmarion

Just a remarkable lovely hotel, I enjoy my stay everytime!!

6/10

Pleasant

02 Feb 2025

Amia

over all nice stay. parking lot was plowed terribly after the snowstorm. definitely need to see updates in the future.

Business_and_leisure Family_with_children

6/10

Pleasant

13 Jan 2025

Cindy

Disappointment

The hotel was notvery clean. The staff did their jobs but were not friendly ordressed what i would consider appropriate to run a hospitality business. We did not eat at the hotel. It just did not seem like appetizing surroundings.

Partner

10/10

Exceptional

11 Jan 2025

Melissa

Nice place

10/10

Exceptional

10 Jan 2025

Melissa

Nice

Leisure Family

10/10

Exceptional

10 Jan 2025

Melissa

Nice

Leisure Family

10/10

Exceptional

10 Jan 2025

Melissa

Very nice

Leisure Family

10/10

Exceptional

07 Jan 2025

Melissa

Great

Leisure Friends

10/10

Exceptional

07 Jan 2025

Melissa

Great

10/10

Exceptional

06 Jan 2025

Melissa

Everyone is awesome

Leisure Partner

10/10

Exceptional

05 Jan 2025

Mark

I was there for family reasons! The hotel was perfect plus offered free breakfast

2/10

Poor

23 Dec 2024

Cynthia

The worst customer service experience I have had. We did not get room. Very rude. Then they double charged for a room they did not provide.

Family_with_children

6/10

Pleasant

22 Dec 2024

Verified traveler

Not a welcoming checkin

When we arrived we stood at the front desk for 10 minutes waiting on someone to show up at the desk. We called the phone and for no answer and rang the bell. I think she was in the restaurant. Next time, she may want to put a be back soon sign up.

Partner

10/10

Exceptional

18 Dec 2024

Amanda

Wonderful stay. Clean room. Nice Mexican resteraunt and bar onsite.

Partner

10/10

Exceptional

21 Nov 2024

Robyn

The location was ideal for us.

Leisure Partner

8/10

Excellent

10 Nov 2024

Lori

Liked the setup of the room. Door was hard to shut & open.

Leisure Family

4/10

Poor

27 Oct 2024

Gerald

They do not have my reservation correct I made thru expedia

Leisure Friends

4/10

Poor

21 Oct 2024

Verified traveler

Definitely Not Premier

We will never stay here again. The air conditioning did not function in our room. So it was hot and humid each night, very uncomfortable. There was also a leak in the bathroom ceiling. I’m you weren’t careful it would drip on your head while standing at the sink and there was always a small puddle on the floor of the bathroom. Check in was also weird as the clerk kept going to the “back” to confirm our reservation via fax…..We travel to Alton once a year and will never stay here again. They should really drop the “Premier” from their name.

Friends_and_family Family

8/10

Excellent

14 Oct 2024

Todd

OK

10/10

Exceptional

13 Oct 2024

Jason

The hotel was great. CeeCee at the front desk is so nice. Now for the rant that has nothing to do with the hotel: EXPEDIA - get your act together and pay these hotels so people can check in quicker! I booked this hotel an hour before I got there and it still took another 30 minutes before Expedia paid the hotel so I could check in!

Leisure Family

10/10

Exceptional

04 Oct 2024

Larry

Ok

6/10

Pleasant

28 Sep 2024

Tammi

Registration staff was excellent. Night staff was rude. Had a group of adults together playing cards and talking (not loud or excessive). Told at 10:00 on a Saturday night to go to bed. Everyone must leave the lobby and outside patio. No one was loud. We booked together to visit and rudely denied. Told them in advance.

Leisure Friends

10/10

Exceptional

27 Sep 2024

DENISE

Not a bad price. The room was very clean and the breakfast was ok

Self

8/10

Excellent

20 Sep 2024

Anton

Nice Hotel, Pleasant stay

Only downside was the pillows were a little small and the pool did not appear to be open but just came at the wrong time

Overall very pleasant stay though.

8/10

Excellent

14 Sep 2024

Gregg

Nice overall

Over all it was good. I only scored a 3 on condition because the entry light only flickered, the toilet kept running and the tub didnt have safety strips. A lot had been upgraded and looked nice. I reported the light and toilet.

Friends_and_family Family

6/10

Pleasant

13 Sep 2024

Bret

Great people. Conditions of hotel not so great

They were friendly. I have stayed there before but it’s seems they have let the property go. The first room I was in the lights kept flickering and could not get hot water in the shower. And when I did report it to the gentleman at the front desk I was just met with a stare before he finally asked if I would like to switch rooms. Everyone else I encountered at the desk was very friendly and helpful. The people were great the room not so much.

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

Karen

Great, convenient stay