Alecea
One star avoid this hotel.
I prepaid for my three-night stay through Expedia. My Expedia receipt clearly states that $1,248.27 was already paid and only $118.65 was due at the property. However, the hotel gave me a folio showing $292.40 in charges and also placed a separate $450 pending incidental authorization on my card. When I questioned the conflicting amounts, I did not receive a clear or satisfactory explanation.
Even worse, during check-in, the manager specifically told my mother and me that we could park in the garage while we took our belongings up to the room. We followed the manager’s instructions, yet my car was still booted. Having my vehicle immobilized after receiving direct permission from management was completely unacceptable.
After the parking disaster and billing issues, I asked to cancel my stay, but the hotel refused. Instead of trying to resolve the situation, the staff left us feeling dismissed and trapped in a reservation we no longer felt comfortable keeping.
Between the contradictory instructions, my car being booted, the unexplained difference in charges, and the $450 incidental hold, this was an incredibly stressful and upsetting experience. I would never stay here again and cannot recommend this hotel. If you book here through a third party, document every conversation, save every receipt, and carefully check every charge.
I prepaid for my three-night stay through Expedia. My Expedia receipt clearly states that $1,248.27 was already paid and only $118.65 was due at the property. However, the hotel gave me a folio showing $292.40 in charges and also placed a separate $450 pending incidental authorization on my card. When I questioned the conflicting amounts, I did not receive a clear or satisfactory explanation.
Even worse, during check-in, the manager specifically told my mother and me that we could park in the garage while we took our belongings up to the room. We followed the manager’s instructions, yet my car was still booted. Having my vehicle immobilized after receiving direct permission from management was completely unacceptable.
After the parking disaster and billing issues, I asked to cancel my stay, but the hotel refused. Instead of trying to resolve the situation, the staff left us feeling dismissed and trapped in a reservation we no longer felt comfortable keeping.
Between the contradictory instructions, my car being booted, the unexplained difference in charges, and the $450 incidental hold, this was an incredibly stressful and upsetting experience. I would never stay here again and cannot recommend this hotel. If you book here through a third party, document every conversation, save every receipt, and carefully check every charge.
