JOCELYNE
The hotel appears to be understaffed and unprepared for the number of guests it accommodates. The dining area is too small for the volume of people staying there, resulting in extremely long lines. We had to wait nearly two hours just to be seated at the buffet.
Customer service was also disappointing. Staff members were often rude and seemed bothered when guests asked for assistance, making it difficult to get help when needed.
The room conditions were uncomfortable as well. The air conditioning did not work properly, and the room temperature never dropped below 77°F, making it hard to relax or sleep comfortably.
Customer service was also disappointing. Staff members were often rude and seemed bothered when guests asked for assistance, making it difficult to get help when needed.
The room conditions were uncomfortable as well. The air conditioning did not work properly, and the room temperature never dropped below 77°F, making it hard to relax or sleep comfortably.
