Italy
, Puglia 
Alberto
I had mixed feelings about my stay here. On the positive side, the property itself is clean, parking was easy and convenient, and the outdoor pool was well-maintained. However, our room had a very strong chemical smell from the cleaning products that lingered for two days, which made it uncomfortable to relax. What really made this experience disappointing, though, was the customer service at the front desk. When we arrived, we mentioned it was our first time visiting, but there was no welcome or acknowledgment. Instead, we were met with a cold and dismissive attitude from the front desk staff member, Ami. When we asked about late checkout, her response felt rushed and irritated. She bluntly told us to be out by 11:00 AM, and when we asked about extending, she curtly said it would be $50 until 1:00 PM, again emphasizing we needed to be out by 11:00. The tone was unnecessarily rude.
The next day, I asked a simple question about whether our room would be cleaned. Instead of answering, Ami responded with, “Didn’t you just get here last night?!” which came off as sarcastic and unhelpful. When I pointed out her ongoing attitude, she brushed it off and still didn’t answer the question, instead telling me to use the “Do Not Disturb” sign. At that point, I just walked away.
It’s unfortunate because the property itself has potential, but customer service like this really affects the overall experience. Guests especially first-time visitors should feel welcomed and comfortable.
The next day, I asked a simple question about whether our room would be cleaned. Instead of answering, Ami responded with, “Didn’t you just get here last night?!” which came off as sarcastic and unhelpful. When I pointed out her ongoing attitude, she brushed it off and still didn’t answer the question, instead telling me to use the “Do Not Disturb” sign. At that point, I just walked away.
It’s unfortunate because the property itself has potential, but customer service like this really affects the overall experience. Guests especially first-time visitors should feel welcomed and comfortable.
