Name: Casa Melo Alvim by Unlock Hotels
Address: Conde Da Carreira, 28, Viana Do Castelo, 4900-343, PT

10/10

Exceptional

18 Jul 2026

Darren

Hotel is in central Viana, 2 minutes walk from the station.
Great breakfast with a few fresh options.
Small swimming pool and garden with a few loungers.
Friendly staff.
Great location for everything in Viana.

Partner

10/10

Exceptional

24 Jun 2026

Stephen

Beautiful historic property centrally located. Squeaky floorboards added to the vibe. Receptionist was very helpful. Breakfast buffet was good and there was a beer tap room next door.
Pool looked lovely though the cool wind stopped us from taking a dip.

Friends

6/10

Pleasant

19 Jun 2026

john

Room was very warm. Air conditioning did not work. We tried for a long time. Lady at desk pretended to help us with it from where she sat. She said it can be tricky. Never worked. Had to open the windows at night to let the air come through. Beds were very hard. The premises were beautiful. Neat history. Breakfast was great.

Partner

10/10

Exceptional

12 Jun 2026

Deborah

Great stay close to transport links. Good breakfast. Plenty to do in a week.

Partner

10/10

Exceptional

18 May 2026

Lara

We did the Camino and this was a lively place to stay and relax. The rooms were spacious, the bathrooms were well equipped, and the breakfast was lovely. Highly recommend as a stop on your Camino adventure - or solely if you’re staying for a vacation.

10/10

Exceptional

04 May 2026

Thomas

wonderful staff, lovely small boutique hotel! Fantastic breakfast too!

10/10

Exceptional

01 Dec 2025

Bettina

Yes

Partner

8/10

Excellent

20 Nov 2025

Augusto

Yes the room was spotless and the staff very courteous

10/10

Exceptional

06 Nov 2025

Nora Armstrong

Beautiful old hotel. The staff was so welcoming. The property is beautiful!

Leisure Self

10/10

Exceptional

14 Oct 2025

Marlene

On my Camino & was perfect stay❤️

Self

8/10

Excellent

21 Aug 2025

Alfredo

Overall a conveniently located hotel in the heart of the city. The “pool” is more of a large bathtub than a pool really but that did not bother us. The restaurant on site has limited options and room service is non existent. You are paying for the location although our room was nice and we had a large terrace. Housekeeping forgot about cleaning the terrace and we found prior guest underwear outside which was a bit strange

Leisure Partner

10/10

Exceptional

05 Aug 2025

Daniel

Excellent stay!

8/10

Excellent

19 Jun 2025

robert

Close to shopping and rail. Beer pub next door is bonus. Walking distance to
Main old town strip

Leisure Family

10/10

Exceptional

18 Apr 2025

Maaya

Excellent Stay

A little bit of a mix up on my reservation, however, Pedro went above and beyond to help sort it out. The hotel is amazing!

Friends_and_family Friends

10/10

Exceptional

27 Mar 2025

Lori

Beautiful hotel

This is my second stay at this hotel and I continue to love the quality of the service and rooms. I selected a larger room and it was so nice to hang out in. The location of the hotel is perfect - right off Camino trail. The breakfast very good and had lots to offer.

Self

10/10

Exceptional

12 Oct 2024

tony

The reception was very nice and very helpful for us (we don’t speak Portuguese). Clean hotel and delicious breakfast.

Leisure Partner

10/10

Exceptional

07 Oct 2024

Curt

Fantastic hotel built in the 1510 mansion. Giant stone block walls and beautiful exotic wood floors. It is a fantastic hotel.

Business_and_leisure Self

8/10

Excellent

06 Oct 2024

MAYRA

Terrible attitude of the check in man.

10/10

Exceptional

21 Sep 2024

rachel

The staff so kind and informative. Great location by train station & funicular. Restaurant& bar just on the first floor. Breakfast good. I liked how the rooms were authenticly staged.

Leisure Family

10/10

Exceptional

28 Aug 2024

Joanna

Wonderful staff and service. Property is across from train station, parking accessible and adjacent to main street.

Friends_and_family Friends

10/10

Exceptional

23 Aug 2024

John

The team at the front desk area were wonderful. So friendly and professional.
The building still looks great but the beds and pillows are old, squeaky and soft.
Br

Leisure Partner

10/10

Exceptional

21 Aug 2024

Nina

I liked everything! Receptionists, very professional. Hotel itself wonderful! Breakfast delicious! The swimming pool area perfect to refresh your skin during the hot days! Hotel very secure and safe!
All touristic areas very attractive!
Lovely city of Viana do Castelo!

Leisure Family

10/10

Exceptional

08 Jul 2024

Elizabeth

Unique setting.

Leisure Partner

10/10

Exceptional

26 May 2024

Ismênia

Amazing!

Leisure Family

10/10

Exceptional

01 May 2024

Barbara

All was fine

Leisure Partner

8/10

Excellent

01 May 2024

Nathan

Very friendly staff, clean room, and relatively comfortable bed (for a European hotel). The views from the room were really nice, and location was great. The off-site parking was a little challenging.

Partner

6/10

Pleasant

25 Apr 2024

Chris

The electricity was not working in the first room. We were upgraded to a bigger room but here the air conditioning was ineffective. It was at the time of year (mid-April) when the system needed changing from heating to cooling. This change had not yet been effected. The staff were helpful and offered us an electric fan. The curtains were hung badly - not what you expect in a 4* hotel. However, overall we enjoyed our stay.

Leisure Partner

8/10

Excellent

12 Mar 2024

Nick

Beautiful

Business_and_leisure Self

2/10

Poor

12 Jan 2024

Vicente

I booked one of the top tier accommodation in this “hotel” - the Prestige Apartment- for a comfortable and upscale 4 night stay and what a got was the opposite - an awful nightmare.

The hotel has an amazing location in the city of Viana but the positives end here. My room was located in an adjacent building and it was a run down apartment as far as it can be from a “prestige apartment” with worn out tacky furniture and no internet service.
I had to work remotely during my stay so I told the reception employee, Sr Rui Braga, about the internet issue and night after night I was unable to work because there was no internet at all in my room or very weak and inconsistent internet. So for the first 2 nights I ended sitting in the hotel lobby, that was empty like most rooms in the hotel, and worked until late using the WiFi available in that area. In the third night I was to tired to argue and request them to fix this issue that I just didn’t work and in the next morning, I decided to leave and spend my final night in another hotel that could provide decent internet service. I left early in the morning and no one was available to check me out, so I left my information and later got an email letting me know that I would have to pay for the last night (the fourth night) since my reservation was no refundable. What?!
I didn’t leave because I wanted to, I left because the hotel is a dump that can’t even provide basic internet to guests. I had no choice.

10/10

Exceptional

09 Oct 2023

Nancy

We loved staying here. Great location and helpful staff

Leisure Family

10/10

Exceptional

30 Jul 2023

Jeanna

This is a wonderful hotel in a historic building. The hotel has a beer garden and a pool, and is walking distance from many dining options. The staff was friendly and helpful. I wish we had more time there!

Leisure Friends

10/10

Exceptional

21 Jun 2023

Jacinda

The best customer service.

This is such a beautiful hotel but what made it so great was definitely the excellent customer service from Rui and the team.They went above and beyond and it really does make a difference. I stayed the next night at another hotel the next town over and it really wasn't the same at all.

I highly recommend this hotel and a service it provided.

Self

6/10

Pleasant

04 Jun 2023

Wanda

Very spartan accomodations

The hotel is very well located on the main avenue in the historic center of the city. It is a very old building that was converted into a hotel preserving much of its original structure. The room I stayed in was spacious, but I cannot define it as comfortable. The bed mattress was hard. The room does not have air conditioning (which is common in Europe), so you have to leave the window open for the room to cool down. That normally is not a problem for us, but the noise and the traffic on the avenue make it difficult to rest unless you close the window, which we could not close until midnight.

Breakfast is included and has a good variety, but it is served by only one employee, who did her best to diligently serve customers, but was not enough to serve all the needs. During our stay we got the impression that the hotel operates with the minimum staff.

I can't say it was an unpleasant experience, but I don't think I will stay at this hotel again in the future.

Partner

10/10

Exceptional

28 May 2023

Karel

A friend and I stayed in Casa Melo Alvim for one night. It was right by the bus station, about a 2 min walk, and therefore super convenient to our needs. The front desk was super helpful and very welcoming. A gentleman with a ponytail hair style, served us. Unfortunately, we did not get his name on arrival or the following day when he was again super helpful, He went way beyond the norm to help us get to the bus station in a hurry as we had made a mistake with the departing time of the bus. He welcomed us to Casa Melo Alvim and invited us to regard the hotel as our home from home for our stay. We were very impressed by this individual who made our stay memorable and enjoyable. We cannot but recommend this hotel as a great stop in beautiful Viana do Castelo

10/10

Exceptional

16 May 2023

Christina

What a charming place! Right next to the train station, the breakfast was good and so pretty! Loved the unique touches like the stone seats by the windows

Partner

10/10

Exceptional

11 May 2023

David

Great location

This is a well positioned hotel, close to the railway station. The staff were friendly and very helpful. Usually when staying in an apartment there is the ability to make coffee and a free coffee sachet, but neither were available here, which was disappointing.

Business

8/10

Excellent

30 Sep 2022

John

Characterful centrally located hotel

Easy to find; central, near station. Historic building.
Friendly check in.
Lovely spacious room with plenty of character.
Comfy bed
Excellent breakfast
Wished we coukd have stayed longer

Partner

10/10

Exceptional

23 Aug 2022

Jeffrey

Great location and comfortable room for an overnight stay. Next to the train station so some noise.

Leisure Partner

10/10

Exceptional

10 Jul 2022

Paulo D V

Great stay in lovely historic building

Beautiful 16th century building, handsomely renovated, clean, spacious and interesting. Lovely secluded pool too. Amazing staff, super friendly and attentive. Had a great stay and happy to recommend.

Partner

2/10

Poor

14 Jun 2022

Andre

Complete disaster

Due to the reduced number of characters I will try to be succinct.

Lack of information during Check-in. The guests before us got a long and detailed conversation, we got the most basic talk.

Old-fashioned utilities (some understandably, given the nature of the building, others like the bathtub, not so much.)

Impossible to take a bath due to a malfunction in the bathtub. Also, no slip resistant mat, and a dirty shower curtain.

Air conditioning duct full of dust.

Minibar wasn't even on.

Thick layer of dirt behind furniture.

Rich fauna of spiders and insects.

Dirty windows in the bedroom and at the restaurant.

Expensive microwaved food at the restaurant (Confirmed by staff)

Icing on top of the cake was, knowing my wife is pregnant, the bedroom phone wasn't even connected and there were no instructions to call the reception.

The only person who was really attentive and helpful was Fabiana, that works at the restaurant.

I complained about all of this at check-out and didn't even get a discount. The person simply tried to justify everything with the most idiotic excuses.

Partner

10/10

Exceptional

11 Jun 2022

Christine

I wish I was able to stay for more than one night. The hotel is beautiful and enchanting. With part of it built in 1509, it has it quirks that would come with the age, but that was part of the experience.
The staff was incredibly helpful providing maps of the city, suggestions for sights and food, and overall so friendly.

Leisure Self

10/10

Exceptional

21 May 2022

Roger

Can't go wrong with this hotel

This was an extremely nice hotel with very friendly staff and well located for visiting the site of Viana do Castelo

Partner

10/10

Exceptional

26 Oct 2021

Nurcan

Amazing place, in the central and friendly receptionist. Nice rooms.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2021

Kerry

Best hotel out of seven on my ten day road trip!

Beautiful building. Spacious room. Sustainable solutions in place. Fantastic variety of breakfast options. Great location. Friendly service. Good amenities. Reasonably priced.

Partner

10/10

Exceptional

01 Aug 2021

Bernard

Great spot. Needs more comfortable beds.

The bed was rock hard in room 204. Other than that everything was excellent. The staff were wonderful. The building is beautiful and the location is unbeatable.

Friends_and_family Family

10/10

Exceptional

16 Apr 2021

Verified traveler

Great location, quick and easy check in, lovely property. Will stay again.

Self

10/10

Exceptional

01 Mar 2020

Verified traveler

A must-stay

Lovingly preserved historic building, impeccable service, wonderful breakfast, a lovely welcome after a long day on the road.

Partner

10/10

Exceptional

11 Oct 2019

John

Gem!

Beautiful property in a lovely little town. Rooms are old, quaint and gorgeous.
Staff and service are top notch! The dining recommendations they gave were outstanding.
Only quibble would be the quality of the pillows and the breakfast buffet could use a little work.
Overall, I would definitely stay here again.

Partner

10/10

Exceptional

01 Sep 2019

ERIK

Great staff and beautiful old building

This hotel was great, the staff was always welcoming and very nice. I enjoyed speaking with Daniela, who was professional and very helpful with questions. The breakfast was good, room clean and bed very nice. Just behind the hotel is a small mall and I went to a movie. The main tourist street starts at the hotel, beautiful vibe with old building.

10/10

Exceptional

05 Aug 2019

Amy

The place to stay

Gorgeously renovated centrally located ancient mansion, close to train and funicular and in historic district. The staff were incredibly helpful and always professional. Delicious breakfast and pretty little pool. This is a superb value!

Partner

10/10

Exceptional

10 Jul 2019

Rae

Beautiful building and the staff were very friendly and helpful. Great spot to wander down to the water from. Really relaxing court yard with lounge chairs and clean pool.

Leisure Friends

8/10

Excellent

01 Jun 2019

Bernard

Wonderful location. Staff super friendly. Air conditioning could have been more efficient.

Partner

10/10

Exceptional

25 May 2019

Verified traveler

Great location
Good restaurant
A little noisy at times (near train station, electrical humming)

Leisure Self

10/10

Exceptional

16 May 2019

Verified traveler

Highly recommend

The place was clean, simple, and the service made the experience very positive. The front desk workers were very friendly and helpful and went above and beyond to accommodate us.

Family

8/10

Excellent

29 Oct 2018

Verified traveler

Great location, right next to the train station. Excellent staff, very friendly and helpful. They changed our room immediately when we pointed out that our window was facing a building site. Breakfast was lovely.
We would have felt more comfortable if there were cushions on the sofa and kettle, tea/coffee available in the room.
An advice for the travelers who stay in this hotel - try to be light footed when walking on the wooden floor as the sound of movement can be heard by other people who stay next or below you.

10/10

Exceptional

25 Oct 2018

Paul

What’s not to like ?

Lovely 20-room boutique hotel in centre of city with extremely helpful staff, parking possible right outside the front door, and a thoroughly nutritious and interesting buffet breakfast. The hotel building is 500 years old, yet close to shops, restaurants and sightseeing opportunities. Would definitely stay here again if in the area.

Partner

10/10

Exceptional

16 Oct 2018

Verified traveler

Location near train station and walking street and river was excellent.
The large public areas, bar, restaurant were lovely and our room with marvelous wood decor and headboard yet open and modern decor was the tops!

8/10

Excellent

13 Oct 2018

Marilyn

The hotel was very good. Small and personal with all the amenities. The one down fall was the parking. Not very handy to the hotel.
We would recommend this hotel

Partner

8/10

Excellent

26 Aug 2018

Sarah

Great building to stay in

Really beautiful old building, very stylishly renovated. An experience to stay in esp after visiting Portugal and seeing the old buildings from the outside to stay in one is very charming. Grand stone staircase in reception is very cool. Staff super helpful. Only negative is bathroom a bit dated and Bath and shower a bit small.

10/10

Exceptional

15 Aug 2018

Verified traveler

Great location with atmosphere

Recommended by a friend for the atmosphere of hotel with relatively reasonable price. Though it wasn’t so reasonable due to the peak season, we enjoyed it overall.

Partner

10/10

Exceptional

16 Jul 2018

Adam

Old world charm

Amazing 16th century former mansion near the town centre. Everything within easy reach and the staff cannot do too much for you. Only real criticisms are that the rooms could maybe benefit from some modernising - for example our room was lacking in the number of electric sockets needed these days for re-charging phones, tablets, etc and the hotel is on a busy road which might put some off. But the good hugely outweighs the bad and overall highlight recommeded.

10/10

Exceptional

30 Jun 2018

Verified traveler

Beautiful old stonework

The Hotel Owners were really helpful and friendly which makes for a good impression!

8/10

Excellent

20 Apr 2018

DG

An excellent spacious, character hotel with 1st rate staff to top it off.

10/10

Exceptional

21 Mar 2018

C

Hotel is very central to Viana, with all amenities and service right on its doorstep. A lovely hotel with character and the service from all staff was excellent.

Partner

10/10

Exceptional

12 Mar 2018

Daniel

Fantastic stay in a lovely historic hotel

Very clean and cosy historic hotel with an ancient meets modern feel. Friendly staff and right in the heart of the town which is beautiful. Very convenient. Restaurant served a great breakfast. Dinner was very nice but expensive for what was served.

Partner

10/10

Exceptional

02 Jan 2018

THOMAS

My favorite hotel in Viana do Costelo

Delightful place.

8/10

Excellent

04 Oct 2017

Marven

Two of fun made great by the staff at this hotel.

The front desk staff are so helpful no matter what the question they found the answer. This beautiful and immaculately maintained hotel although it was a bit loud because it’s stone construction it wasn’t unbarrible is a great choice. There food was amazing and reasonably priced breakfast, lunch or dinner. Centrally located in town it is a great jumping off point for your travel in this awesome old world with new world flair ! I would stay over and over again. My thanks to the staff !

8/10

Excellent

28 Sep 2017

John

Excellent hotel near Porto airport

Good hotel near airport with friendly and helpful staff. Good local restaurant nearby. Good hotel breakfast. Comfortable bed in good room. Can be highly recommended.

10/10

Exceptional

31 Jul 2017

Oguzhan

Lovely hotel, located 30 seconds from the station!

Fantastic hotel! Very unique in its look, almost has a castle like feel to it inside with stone walls on all side. Located just outside Viana do Castelo station in the main square which is close to everything and a 2 minute walk to the river side.
Staff was extremely friendly and the service was top notch.
Highly recommend!

10/10

Exceptional

10 Jun 2017

Brian

A beautiful place to stay

Partner

10/10

Exceptional

12 May 2017

Herve

Portugal 2017

What a nice Hotel. It as to be the best Hotel so far in Portugal. We will be back for sure

Partner

6/10

Pleasant

31 Jan 2017

Jose

4 star?

Sandra the receptionist on arrival was very helpful friendly Although it's a 4star hotel it's under staffed breakfast not good the same staff member tends to reception and breakfast while doing dishes. One particular member of the staff that I don't have the name but seamed to be a manager or higher very unhelpfull and argumentative when we asked to have a suit and dress steamed considering they offer a laundry service said it was impossible to have it done in time frame. I then took those same items to a local dry cleaners and had them done within a couple of hours.
The room luxury double had an air com machine for a view on one side the noise of trains kept waking we up and was not cleaned on the Sunday. Bathroom needs to be updated shower curtains on a bathtub don't belong in a 4star hotel

Partner

10/10

Exceptional

12 Oct 2016

Suzanne

Can walk from train station, shopping center behin

Room was ready and we signed in and went to our room, very comfortable bed, double French doors and bathroom had window. Room was quiet. We definitely shall return.
Very good service and friendly staff.

Partner

10/10

Exceptional

02 May 2016

Paul

Artistically Decorated

We loved this 16th century hotel. The artistic decor follows a theme of stone and iron, with great attention to detail. The bed was the most comfortable either of us had ever slept on. Our only slight criticism is weak shower pressure, but this is minor when considering the pleasure of staying in this hotel. The staff were pleasant and very helpful with maps to local sights.

Partner

10/10

Exceptional

27 Apr 2016

graham

Quiet break from the kids? Give it a try.

A very pleasant hotel . offers charm and character not found in many present establishments. A wonderful old building that has been preserved and accommodates guests who appreciate peace and quiet. Breakfasts are above average and the staff cannot be more helpful. We spent two days in the hotel and for once wished we could have stayed longer.

Partner

10/10

Exceptional

31 Aug 2014

john

Fantastic location

Great location next to train station no need for car. Breakfast superb, room very grand and spacious. Could not find a negative. Good choice of restaurants close by.

10/10

Exceptional

10 Aug 2014

Pierre Taminiaux

A beautiful hotel in Viana do Castelo

it was a wonderful one-night stay in an historic building that has been perfectly upgraded while preserving its architectural identity. The breakfast was excellent and the hotel was centrally located near both the train station and the old town (a very quaint place). The parking in front of the hotel was for free, which is a definite plus. I would recommend this hotel to anyone visiting Viana do Castelo.

8/10

Excellent

06 Jun 2012

Janet

An historic setting

The hotel is in a good location being very close to the train station and a few minutes stroll to the old town and waterfront. Carparking is free and no trouble when we were there. The building is beautiful and the rooms individual and characterful. The granite staircase is beautiful. We were a bit worried about traffic noise but with the windows and shutters closed it was not a problem at all. The antique beds were a little small and hard for our taste. The bathroom was modern and well appointed. The breakfast was plentiful with many choices. Staff were very kind and helpful. The hotel is also very close to a new massive shopping centre which has a lovely open roof terrace with fantastic views - a nice place for a drink.

Partner

10/10

Exceptional

07 Jul 2026

Errol

Beautiful hotel with a historical feel. The room and service were also lovely. Excellent breakfast spread although it may pose problems for gluten free types. I highly recommend it as an interesting alternative to other 4 and 5 star hotels.

Self

10/10

Exceptional

28 May 2026

jean-jacques

Hôtel chargé d’histoire, très bien situé pour visiter la ville. Chambre spacieuse, propre et confortable ( lit un peu dur). Très bon petit déjeuner
Il est juste un peu compliqué de se garer.

8/10

Excellent

27 May 2026

Susanne

Very helpfull people in the reception and breakfast personale

10/10

Exceptional

12 May 2026

FERNANDA

O cardápio do café da manhã era bom. Havia lojas e restaurantes próximos.

Partner

10/10

Exceptional

11 May 2026

Maria José

Muito bom, excelente localização . Muito bom gosto

Partner

10/10

Exceptional

08 May 2026

Marco

Ottima ubicazione

Family

10/10

Exceptional

18 Apr 2026

Jose Roberto

O cardápio do café da manhã poderia ser melhor

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Øyvind

Bra frokost men toalettet satt dårlig fast til gulvet

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Maria José

Central, bonito e muito confortável

Self

10/10

Exceptional

18 Mar 2026

Chisleine F

Estacionamento próximo. Boa localização para passeios, restaurantes e compras

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Maria De Fatima

Bem localizado

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Ermeson

Não dispõe de estacionamento

Self

10/10

Exceptional

20 Nov 2025

Ching Hsiang

The front desk staff were very welcoming and provided excellent service. The breakfast was simple but delicious, and the room was clean and comfortable. I had a very pleasant stay.

Leisure Self

10/10

Exceptional

04 Nov 2025

Leonor

O atendimento foi excelente e o quarto estava excelente.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Nathalie

Chambre ok et très bon accueil avec un personnel disponible.
Bien situé

Partner

10/10

Exceptional

12 Oct 2025

Jan

Ótimo. Great.

Partner

8/10

Excellent

06 Oct 2025

Ngodup

X

Friends_and_family Friends

10/10

Exceptional

09 Aug 2025

Verified traveler

Una gran estancia

Des del primer momento, a pesar de algunas incidencias el equipo del Hotel siempre estuvo dispuesto a encontrar soluciones. La atención ha sido magnífica.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Dominique

Super hébergement au cœur de la ville

Vaste chambre avec salon séparé. Belle salle de bains. Lit ferme. Petit bureau dans la chambre avec TV. Canapé dans le salon avec TV. Belle Piscine. Happy hour de 18 à 19h sur les bières (1pint au prix d’1/2). Excellent petit déjeuner buffet. Le tout dans un charme historique.

Partner

6/10

Pleasant

12 Jul 2025

Thomas

Es gibt sehr große Nebengeräusche im Hotel. Das alte Haus lebt. Frühstück ist sehr gut.
Die Zimmer sind alt mit leider kleinen Defekten die sich häufen. Kein Schlüssel für den Safe vorhanden, Türgriff im Bad fällt ab....

Leisure Partner

10/10

Exceptional

18 Apr 2025

Santiago G

Tranquiludad

Buena

Friends_and_family Family

10/10

Exceptional

10 Dec 2024

María