Neptuno

Spain , Almeria Coast-Almeria
ROQUETAS DE MAR, Urbanización Playa Serena,Paseo Central
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50 reviews shown

2/10

Poor

10 Oct 2025

Julia

We had a terrible experience with construction site outside our window with drills from early morning. It was not possible to sleep at all. We needed to go back and forward and got moved after 2 days of staying in that conditions.

8/10

Excellent

09 Jun 2025

Jinny

It was all inclusive and the swimming pool was right on the beach.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Mark

Everything was good and up to standard. We enjoyed the entertainment offered by the newly appointed entertainment person, who entertained us with his karaoke nights, sports activities and his overall friendly attitude.

10/10

Exceptional

23 Apr 2025

Mohamed

Staff are very friendly and helpful, restaurant staff are very good food and drinks are in good quality and matches all tastes

8/10

Excellent

25 Oct 2023

Samantha

Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.

Leisure

10/10

Exceptional

04 Jul 2022

Verified traveler

Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.

Friends_and_family Family

10/10

Exceptional

18 Jun 2022

Glen

The amenities in the add had free wifi, but you had to pay for it. Not impressed at all

Leisure Partner

10/10

Exceptional

27 Oct 2021

Joshua

Lovely hotel

Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food.

Hotel is right on the beach.

Would stay again!

Partner

6/10

Pleasant

17 Oct 2021

Ann

I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly.

At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.

Leisure Self

4/10

Poor

09 Oct 2021

Anthony

Rude staff, small resort

This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.

6/10

Pleasant

23 Sep 2021

Carlos

The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.

Leisure Friends

8/10

Excellent

19 Aug 2021

Aleksandar

Great food, great location, beach is nice needs more lounge chairs.

Partner

8/10

Excellent

27 Jul 2021

Verified traveler

This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent.

Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).

Business_and_leisure Self

10/10

Exceptional

30 Sep 2019

Sarbrindra

Last minute stay

We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.

Partner

8/10

Excellent

30 Jun 2019

mary

Good but not great

We stayed for 4 nights as a family of 3. Staff was friendly. There were nice planned activities throughout the day. Nice sandy beach! Good variety of food, all inclusive meals and drinks. Unfortunately, our toilet was kind of broken or just difficult to flush. The pool closes too early:(

Family

10/10

Exceptional

15 May 2019

Verified traveler

The hotel room was exceptionally clean and well maintained. The property is right on the beach with a beautiful pool that has ocean views. The all inclusive plan includes budget meals (breakfast was quite good) and a pretty good selection of cocktails. We'r found it to be a great value. Would definitely stay again!

Leisure Family

8/10

Excellent

13 May 2019

Robert

Fantastic Staff

Fantastic Staff Can't do enough for you. Rooms Good, Food average, Location fair
Value for money yes

Partner

10/10

Exceptional

11 May 2019

Verified traveler

good, but not special

comfortable stay, great shower

Family

6/10

Pleasant

06 May 2019

Lisa

This property had a nice location near the beach but overall we were not impressed with the rooms, amenities or helpfulness of the staff.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2018

Verified traveler

Nice Overall Stay

The hotel was clean and presentable. The room was very tidy and was located right next to the pool. The night we stayed there was some activies on the pool deck until about 10pm which was pretty loud, but was not that big of a deal. We usually would be out their having fun except we had a long flight and needed the rest. The food and drinks were good as well. Would certainly recommend for future stays.

Partner

8/10

Excellent

04 Aug 2018

Marina

A little touristy

The only issue we had was that there was a
terrible sewer like smell coming from the bathroom. Great place for the rate. Eating choices were a bit lacking. Buffet or bust....

Partner

4/10

Poor

05 Jul 2018

Verified traveler

interrogated by staff

It was going well until I was approached by the hotel manager in the middle of reception to ask 'why I was not satisfied with check-in' it felt like interrogation. Looking back, the ground were nice but the food and drink completely inedible - we had to go out to buy our own soft drinks as their cheap unbranded soft drinks tasted like floor cleaner

Partner

10/10

Exceptional

25 Jun 2018

Stephen

Everything at your doorstep

No need to leave all inclusive means exactly that all food and drinks worth the money

10/10

Exceptional

20 May 2018

Kevin

Excellent hotel!

Nothing bad at all to say about this hotel!! A very enjoyable stay! We arrived very late around 1am and the staff had kept us some dinner which was hugely appreciated and a very nice gesture. Pool and beach area both excellent, staff very friendly and polite. The food was of great quality with a lot of different choices. I would 100% stay here again!

Family

10/10

Exceptional

14 Oct 2017

Liz

Nice hotel close to the beach, great option

It is a great hotel! The food is excellent, the people at the hotel is so nice and kind, and the price is really convenient.

10/10

Exceptional

20 May 2017

Andrew

Fantastic spot for a solo traveller! THANKS

As a solo traveller it was a perfect place to stay. From the moment I arrived to checking out - the staff were very friendly.

I choose an all inclusive because the weather was not meant to be that great for 3 days so what better way to not have to leave your hotel/resort. The food was fantastic for buffet and the alcohol was on tap!

You are provided a free 15 minute massage and you know that they are so good you want more so i booked myself a 50 minute massage for e50 and due to the rain we had to use an actual room (they have a massage tent normally on the beach).

The day i was leaving as it was 26 degrees - the swimming pool and beach was very busy (I wondered where all these people just appeared from as even with the mini rain spells it was still warm)

Highly recommend.

4/10

Poor

20 Sep 2016

Marisa

Very Disappointing

My daughter and I arrived to the hotel and were shown to our room. The room was very small and very dark and dingy. I do have to say that we did have a full view of the sea which was very nice. I went to the front desk and asked if we good possibly get a room that was a little larger. I do have to say that the gentleman at the front desk was extremely helpful and polite. He proceeded to show us another room which was slightly bigger. My biggest complaint is that the room looked very tired. The tiling on the floor was cracked in several places and had stains embedded in it. Also the curtains in the room had various stains on them. Even if the room was cleaned it left an impression of being dirty. Rooms definitely need to be upgraded.

Next the buffet. It did have a variety of items but we were both disappointed in the quality of the food. One day at lunch I was eating a Greek salad and bit into a tomato. There must have been a small pebble or something in the tomato. It ended up getting logged in one of my teeth, which I cracked and I had a mouthful of grit. This was totally disgusting. Turned me right off. Ended up going into town for dinner for the remainder of my stay and I was very selective as to what I ate at the buffet.

8/10

Excellent

02 Sep 2016

Verified traveler

Exceptional food

Food and service was exceptional. The Chef was very cordial and inviting as was his cooking staff. The service staff at meals and bar were of the most accomodating nature. Staff and administration are united in providing a most comfortable experience. Highly recommend this hotel.
See you next year.

10/10

Exceptional

08 Aug 2016

Rebecca

Disregard any negative reviews from the past. They almost put us off booking. Arriving with fingers crossed, we were absolutely delighted with the hotel.
Location- just along the coast from Heraklion, it is easy to access the capital by bus but yet you also have the beach and holiday town of Ammoudara. There is a direct bus to the airport and Knossos, making it ideal for a stay in Crete.
The hotel is cleaned to extremely high standards. The staff seem to continually be wiping surfaces and the cleaning staff do a very thorough job. The pool and beach are ideal, and we didn’t have to worry about rushing to put towels on loungers.
All staff are hard working and come across as a good team. Arriving at 11pm, food had been kept for us and a number of useful points shared e.g. market day. The staff were very informative; on asking a question Matheos gave us a map of Heraklion and an outline of where to go.
Perfect for a relaxing and stress free holiday, but with plenty to do and see nearby.

10/10

Exceptional

17 May 2016

Excellent

When first arriving you may be forgiven for thinking you've made a mistake. The surrounding area is somewhat run down and badly in need of some TLC. That said the resort itself is a gem. Beautifully clean and quiet with friendly and extremely helpful staff. The food was of a good quality and variety. The rooms while a little on the small side are perfectly comfortable.

8/10

Excellent

05 Sep 2015

Joanna

Perfect location on beach and very close to City

Great hotel, perfect location on beach and short bus ride into Heraklion for Knossos and the two museums. Resort is fairly quiet with a handful of bars and restaurants which suited us fine. Very clean and hotel staff are lovely and very friendly. Rooms are quite basic and a little outdated but that's the only downside I can think of! All in all, a perfect place to stay and would highly recommend.

6/10

Pleasant

30 Jun 2015

Jackie

Nice Hotel close to beach & Pool

Enjoyed our stay. We had an all inclusive 8 day 7 night stay and it was well worth it. We have 2 lil ones 3 & 1 and they too also had a blast!!!

10/10

Exceptional

09 Oct 2014

Lynn

Lovely Hotel Next to the Beach

On arrival to the Hotel I found it just as the pictures showed. The staff were so friendly, the hotel was lovely and clean, I enjoyed my holiday because of these things.

8/10

Excellent

26 Aug 2014

Nice hotel by the beach

Very good location, 10-15 minutes by taxi from the airport, 5-10 minutes to Heraklion and the port. It's located on a lovely sandy beach. The sea is clean (no sea urchins as some people have wrongly mentioned) and protected by reefs. Lovely view of the mountains around the hotel. The hotel is clean and the staff are very friendly and helpful. Food is nice and varied although the menu is a bit repetitive.

8/10

Excellent

29 May 2014

Ken

Herakilion all inclusive

The hotel is nice the rooms need some updating. Service is very good food is substantial but not always the best wine is vinegar but they are cooking for the masses. The entertainment misses the mark by a long shot most people leave once it starts.

Family

10/10

Exceptional

07 Oct 2013

cas

5th year Are stay was excellent, staff r the best

We truly enjoy this hotel the food is plenty the staff are the greatest, the room is always clean and ample for what you need, tv, DVD, AC, fridge, tea making,facility with mugs + glasses

8/10

Excellent

25 Aug 2011

Karen

Great for our week

I travelled with my 11 year old son and although this was not the hotel I orginally planned to book I am glad I made the switch. This hotel was fine for the two of us for a week. It is situated on a perfectly pleasant/clean beach with ample free sunbeds everywhere. Our room had a fridge which we kept stocked with water, etc visiting either of 2 minimarkets in the same street. We had a pool/seaview room with balcony; some of the other rooms didn't seem to have much outlook and we felt fortunate to have our room. A TV was an irrelevance other than a brief AM and PM check-in with Euronews for headlines. Nothing else in English anyway. The room was kept very clean (serviced daily; not Sundays) and air conditioning functioned well. The downside of our room was the shower (no bath) had to be hand held as would not remain in its bracket - the tray filled quickly so it became a challenge to shower and keep floor dry. More of an issue for me than my son! The restaurant was absoluetly fine: always free tables, very friendly/helpful (and good-looking!) staff and great food offering something for every palate/diet, if a little on the bland side if you like spicy food. Plenty of chocie and plenty of food. Wine (red/white) quite drinkable. I preferred the white as found the chilled red a little too dry. The pool bar served other decent drinks/snacks through the day. Buses/taxis easily accessible for travel further afield - not much nearby. We enjoyed our week and met some lovely people.

10/10

Exceptional

12 May 2025

Maria Cornelia Gerarda van

Al het personeel is onzettend vriendelijk en behulpzaam. De kamers werden iedere dag schoongemaakt en de bedden meerdere malen per week verschoond. Ook het eten was heel erg lekker en vers.

Leisure Family_with_children

6/10

Pleasant

01 Oct 2024

Sabine

Freundliches Personal, gutes Essen, sauberes Zimmer. Leider kann man sie bei schlechten Wetter nur im Zimmer aufhalten, im Poolbereich fast keine Schattenplätze und Sonnenschirme. Klimaanlage kühlt des Zimmer nicht runter.

Leisure Partner

8/10

Excellent

15 Oct 2022

Cynthia

Family friendly, well located.

Leisure Family_with_children

8/10

Excellent

29 Aug 2022

Olga

Consigliato

Le camere sono molto piccole, se siete più di 2 persone sarete scomodi. In compenso cibo è ottimo, il personale è gentile ed efficiente, l'animazione ok. In generale siamo rimasti soddisfatti del soggiorno.

Friends_and_family Family

6/10

Pleasant

02 Jul 2022

Katharina

Es war sehr laut. Man hat im Zimmer gehört, wenn Personen im Zimmer nebenan oder im Stock darüber die Toilettenspülung betätigt haben oder geduscht haben. Man hat alles gehört was auf dem Flur passiert ist. Jede Türe, jedes Laufen, einfach alles. Das hat nichts mit Erholung zu tun, weil Schlaf kaum möglich war, weil es so laut war.

Leisure Partner

6/10

Pleasant

28 Nov 2021

stephanie

Passable

Hotel moyen repas pas terible

8/10

Excellent

31 Oct 2021

Angela

Lage des Hotels ist in einer Stichstrasse und man muss sagen, es ist mehr mit einem Stadthotel zu vergleichen.
Die Superior Strandblick Zimmer im Block 800, die zum Pool und Strand gelegen sind, sind alle top. Der Rest zur Straße hin okay, Zimmer in den Rückgebäuden sind, vielleicht noch mit Ausnahme zum eingeschränkten Meerblick, leider schon sehr trostlos und in die Jahre gekommen.
Das Essen ist von der Auswahl überschaubar, jedoch alles durchweg sehr, sehr schmackhaft. Es gibt am Buffett immer Nudeln und Pommes, mindestens 2-3 Fleischbeilagen, ein Fischgericht, diverses Gemüse und ein vegetarisches Gericht. Salat und Käsebuffet, der Schafkäse und der Zaziki sind erstklassig.
Am Anfang war ich von der Auswahl, auch da sich das Buffet auf ein kleines Areal erdrückt enttäuscht, musste mich jedoch revidieren, da alles von sehr hoher Qualität war. Wer hier nichts findet, ist selbst schuld.
Das Hotel war während meines 14-tägigen Aufenthalts voll belegt, so dass es zu den Stoßzeiten manchmal am Buffet sehr voll war, das kann man aber umgehen.
Das große Manko eaten jedoch die Getränke. Bis auf das Soda, das auch ab und an nach Chlor schmeckte, sind Softgetränke ungenießbar. Selbst No-Name Billigprodukte sind um Klassen besser, als was hier geboten wird. Cocktails das Gleiche. Es gibt zwar z.B. Gin-Tonic, durch das ekelhafte Tonic dann aber auch unterirdisch. Aperol etc. ein Fremdwort.
Kaffee gibt es, der geht so, alle Arten von Expresso, Cappuccino etc. Fehlanzeige.

Leisure Friends

6/10

Pleasant

26 Aug 2021

Verified traveler

\"So Lala\" mit Super Animation

Bilder schöner als das Hotel. Die \"renovierten\" Zimmer waren sehr sporadisch, Duschen waren nie sauber, Safe kostet 3 Euro pro Tag und die All-Inkl. Erfahrung war: \"Viel da, nichts richtig gut\". Pool war vorhanden, Strand war schön.
Wichtig zu erwähnen hier: Das Animationsteam, bestehend aus nur 2 Animatoren, haben sich von früh morgens bis spät Abends besondere Mühe gegeben und der Anlage einen besonderen Charme verliehen. Mit Ansprechpartnern wie diesen, fühlt man sich immer richtig aufgehoben.

Partner

10/10

Exceptional

27 Jul 2021

Verified traveler

War eine tolle Unterkunft würde ich nochmals buchen
Keine versteckten Kosten, täglich frisches Essen zudem Abwechslungsreich.
Jegliche Art von Getränken kostenlos bis 23 Uhr
Strandabschnitt war sehr schön und nicht überfüllt.

Leisure Partner

10/10

Exceptional

25 May 2021

Verified traveler

Superbe hôtel très bien tenu.
Le all-in comprend vraiment tout. Pas de mauvaises surprises.

Les repas sont toujours variés et délicieux.

Leisure Partner

10/10

Exceptional

12 Sep 2019

Yves

Je recommande .

Super service et la qualité de la nourriture est très bien . Bien situé et pas au cœur de la ville .

Partner

10/10

Exceptional

29 Aug 2019

Verified traveler

superbe établissement près de la mer et avec piscine, chambre, sanitaire et douche très modernes. le personnel est très souriant et très serviable, la restauration est bonne et variées tous les jours, hâte d'y retourner !

Leisure Family

10/10

Exceptional

29 Aug 2019

Verified traveler

Ein Hotel dass ich vermissen werde !

Wunderschönes Hotel mit dem freundlichsten Personal dass ich je kennenlernen durfte. Wir sind begeistert! Egal ob für ruhige Päärchen Urlaube oder Unterhaltunsurlaube für Kinder, es ist für absolut jeden geeignet. Auch das Essen war immer frisch und sehr schmackhaft !

Partner