Moon Hotel & Spa

8/10

Excellent

15 May 2026

Borquan

There were certain areas on the resort that smelt like sewer so when we swept out of our room building 94 that’s all you smell and it was horrible there was alot of bugs and roaches that get through the doors the tub wasn’t cleaned right

Family_with_children

10/10

Exceptional

14 May 2026

Krishna Chaitanya

Super Good

Family

6/10

Pleasant

14 May 2026

Nathan Nitesh

The property has many activities to do for your kids. Not one day was my kids not entertained or said they were bored. Plenty of things to do. Keep in mind this resort is massive and has 3300 rooms so it’s often busy and distance to get places.

Family_with_children

6/10

Pleasant

10 May 2026

Faris

I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings.

The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another.

Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low.

Overall, the resort looks nice, but the experience did not match the amount of money we paid.

Family

8/10

Excellent

08 May 2026

Claudia

Resort is clean. Overall a good resort to stay. I think they are understaffed. Specially in the big areas

Family_with_children

10/10

Exceptional

07 May 2026

Patricia Pulido

I really love my trip to this resort, I would come again. There is some we in tear in the resort, also some of the pools look foggy. Besides that the level of service I received at all the restaurants in the resort at the spot. We’re just incredible. I really enjoyed Lupita at the Tacos and I can’t wait to go back.

Family_with_children

8/10

Excellent

04 May 2026

Leslie

The property was kept very well groomed. The dining options were excellent. The staff were polite and always helpful. I have travelled extensively and have never encountered aggression with trying to get my future business as I did on this visit. The salesman actually commandered my luggage tags and said he would take care of it. After realizing that I was not going to buy a membership he had to chase us down to return the luggage tags which I felt were held hostage. It was not a pleasant introduction to the property. He basically wasted the first hour of my time at The Grand when an impression could have been made more positive. I belong to both Disney and Sandals and neither have been so oblivious to the fact I was on holiday and wanted to see the property not hear a salespitch. On a very positive note the fitness center is superb. The beach was not ideal due to sargassum so working out became a part of my visit. Again on leaving there was another aggressive young salesman and all this achieved was leaving me with a negative impression. There are so many positive things about the three resorts that it is sad to find this impression is one that lingers.

Partner

6/10

Pleasant

03 May 2026

Maria Cristina Heurtematte

O hoy sick with the buffet food, property looks old, seems they take more people than they fit… room wasn’t made in 3 days

Family_with_children

6/10

Pleasant

02 May 2026

Ruben

Food no good at all activities very good

10/10

Exceptional

02 May 2026

Maria

Great resort for families

Family_with_children

10/10

Exceptional

01 May 2026

Wydnyr

I love Moon Palace the Grand. Traveled with the family. There were enough activities for different age groups. These were some of the hardest working, helpful individuals I have ever met. Book now. You will not regret it.

Family_with_children

6/10

Pleasant

30 Apr 2026

Raul

Rooms are not safety at all for toddlers
floor levels inside no protection.
Todos los cuartos muy peligroso para niños pequeños
todos son iguales con un desnivel de 60cms sin barandal o protección . staff no me encontró cuartos con piso plano.

Family_with_children

10/10

Exceptional

30 Apr 2026

Xiaohang

The room is clean and spacious. The only improvement could be to offer a footstool for younger kids because the sink is really tall.

Food was great. A bit on the salty side but you can also take it as flavorful. For breakfast, better go to La Cantina instead of the grand buffer as the buffer is often used for sales presentation and can be very packed and noisy.

Overall it’s a great family resort. We had a great time!

Family_with_children

4/10

Poor

30 Apr 2026

Danny

Tired property,cold food , unhelpful staff , slow checkin , rooms weren’t put together we were in different blocks which was unhelpful with kids , the water park and kids amenities are very good but in a separate area so if you have a range of ages also not helpful but it’s what your paying for, adults it’s a average hotel but good for kids if all the adults want to sit in a water park the whole holiday it’s fine , no ice cream or lolly’s around the pool again only in some restaurants and the water park ,we thought sunrise was better mini water park near the adults pool mini activities club by the pool and a separate kids club better to pay a day pass for the grand and stay at sunrise the ice cream man comes around the pools and you can eat in your swimsuit to save getting changed in one restaurant not so many elite members taking the beds and nicer beach at sunrise and canoes and boats free of charge , save your money and go there instead , the room credits are a rip off and don’t get taken in by the extra room credit to look at the elite programme it’s hard to use up and the money you pay to use the credit it works out cheaper to book outside the resort as we did , full of weddings which they prioritise over hotel guests at checkout they try to upsell again to come back beware , very drunk people in the lobby area , if your food is cold and send it back they just reheat it rather than replacing it not good which was nearly every restaurant, habibbi was the best service

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Halina

This property would receive a 5 star rating, if they stopped pestering families to take the tour and sell products as people leave the resort. We stayed at The Grand, which let us visit all three resorts which we loved. Be AWARE, the prices at the gift shops are drastically overpriced but convienent if you run out of sun screen.

Family_with_children

10/10

Exceptional

29 Apr 2026

Brigitte

Perfect place for the whole family! There is a lot of activities for children of all ages. My little one had a blast in the kids pool and enjoyed the kids shows. My older ones loved the water park especially the surfing on the Flowrider with Eduin, who was an excellent teacher. Food at all the restaurants were good. Our favorite was JC Steak house. Pools were kept clean. Resort is very spacious, it never felt over crowded. Everyone was very kind, helpful, great hospitality. Lots to do for adults as well shows, bars and spa. We will definitely return.

Family_with_children

10/10

Exceptional

28 Apr 2026

William

Beautiful campus/facilities. Room was very nice and clean. Pools were clean and pool activities staff were excellent.

8/10

Excellent

27 Apr 2026

Yara Lydia

Only one problem Adrian at the front desk was very rude and terrible costumer service

Family_with_children

10/10

Exceptional

27 Apr 2026

Hyunuk

The Grand at Moon Palace was amazing!
The Grand was the highlight of our trip. Everything from the massive waterpark to the kids' club was perfect for our kids. Clean rooms and super friendly staff made it a top-tier experience. If you’re staying at Moon Palace, The Grand is definitely the way to go!

Family_with_children

8/10

Excellent

26 Apr 2026

Esther

This hotel is very family-friendly but the service is lacking. It was a headache to get fresh bath towels, let alone the room cleaned, and after a few requests on their app, they disabled my chat so I could not communicate with them anymore. The service is not even there and even after I called to let them know of my disappointment, they still didn't clean my room the next day.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Chiragkumar

The room could be a little more cleaner.
All of the staff were good.
We had a lot of fun in the pool and the water park.
Property looked old and need uplift.

Family_with_children

2/10

Poor

25 Apr 2026

DAVID

The hotel is old and tired some staff are amazing but overs let it down mainly in joes deck and tacos

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Mahmutaga

The best choice that we’ve made! We enjoyed a lot with our two kids!

10/10

Exceptional

24 Apr 2026

Adriana Maria Auxiliadora Ramirez

We loved it every

10/10

Exceptional

22 Apr 2026

KARAN

Grand is over priced, pick sunrise or nusic

Family_with_children

8/10

Excellent

22 Apr 2026

Sophy

It’s was ok

Family_with_children

10/10

Exceptional

20 Apr 2026

James

A true all inclusive

Family_with_children

10/10

Exceptional

19 Apr 2026

Bachir

Great for kids. restaurants are amazing

Family_with_children

10/10

Exceptional

18 Apr 2026

xiaojuan

good

Family_with_children

10/10

Exceptional

17 Apr 2026

SETH

It really is paradise. Minus the beach. Go!

8/10

Excellent

17 Apr 2026

Crystal

We had a great stay everything was above and beyond however when it came to golfing we were treated like we were just a no one, my husband is a pga professional, we picked this resort for the amenities but also to golf …they wanted to charge a riders fee golf club fee along with others totaling$499 with said. credits we golfed in puerto rico and never had this issue and were told that’s the us …. why have a jack
nicholas course if you can’t honor pga professionals, when i went to the front desk at the grand they had no idea what a pga was, nor was the supervisor ever available ever they were always “busy” every time ….every single time..all we asked was the fee for the fee of $85 to waived ..we were asked to step aside and go to vacation planners who were rude and told us your in mexico and they can’t do anything and laughed at us! When you sped $6000 for a vacation $85 isn’t alot to ask! Never got our expedia room upgrade , and the minute we stopped tipping room staff the room never got cleaned until
super late and drinks never replenished … and staff came in and out when they pleased …the sales pitch at the end is too much …we would come back but these are our views after our stay! Supervisors need to be present and it not just be a sales forced resort …

Family_with_children

10/10

Exceptional

17 Apr 2026

Naveen

Best place to stay with kids in Cancun!! Hands down the best resort I have had experience with.

Family_with_children

10/10

Exceptional

17 Apr 2026

Jayson C

Great staff. Great food. Clean resort. Everything you could ask for in a resort.

Family_with_children

10/10

Exceptional

16 Apr 2026

Aricka

The staff was amazing, and the room was clean — a home away from home. The food was great, with plenty of options. My family and I had a wonderful time.

10/10

Exceptional

16 Apr 2026

Edith

Kids had a great time

8/10

Excellent

15 Apr 2026

Michael

great place with friendly people

2/10

Poor

15 Apr 2026

ARTASHES

We couldn't sleep at night due to a loud cricket in the room making loud noises. room was infested with bugs. Staff/management are not mindful at all to provide any type of compensation due to a direct result of there management issues. They are also very rude and have not been properly analyzed before being hired I never experienced this type of poor quality of customer service. Service is non-existent at this hotel. The technician that tried to come fix the problem did not know what he was doing he actually ended up using our restroom trash can as a ladder! something my two year old wouldn't even do. On top of that they used a poisonous fumigation spray to try and kill the bug in the vent while we were in the room.

Family_with_children

6/10

Pleasant

15 Apr 2026

Bradley Edward

PROS: This resort is exceptionally kid-friendly, and the water park is a standout. The bounce house, karaoke bar, and other amenities are all top-notch. The all-day food and beverage offerings are also noticeably better than what I’ve experienced at other all-inclusive resorts.

CONS: The rooms feel quite dated. While the buffets were excellent, three of the four sit-down dinners were disappointing—service was slow (often close to two hours), and drinks sometimes took over 30 minutes to arrive despite multiple requests. I was also served a steak so overcooked it was inedible.

Family_with_children

10/10

Exceptional

14 Apr 2026

Jiaping

Clean room twice a day. Nice staff. Good food great for the kids

10/10

Exceptional

14 Apr 2026

Martin

Family friendly and lots to do for all ages

Family_with_children

6/10

Pleasant

13 Apr 2026

Edward

Place is gigantic. Not big, gigantic. Property is well maintained. Waterpark, pools, bowling alley, and mini golf all a hit with the kids. The food for being an inclusive was pretty good. Only bad meal was the grand buffet for dinner. However, their breakfast is excellent.
Beach is terrible. It’s so bad you don’t even want to go on at all. We were there for five days and did not spend any time on the beach and we are beach people. Also I felt it was understaffed. Could be because of the size or because of the week we were there.

Family_with_children

6/10

Pleasant

09 Apr 2026

Erick

High pressure sells pitch while checking in. Then non stop phone calls and had to unplug phone. Same on checkout, but some 299 deal which was an initial price. Our privacy light was turned on without us knowing and never received service or towels after first day. Had to get bottled water from gym. Flight experience was bad too. Was double charge 460.00 for luggage with 5 hours of calls and messages and still not refunded.

Family_with_children

8/10

Excellent

08 Apr 2026

Yingye

Kids friendly

Family_with_children

10/10

Exceptional

07 Apr 2026

Anusha

Yes gym was excellent and childcare was great and there were couple of options for childcare

Family_with_children

10/10

Exceptional

06 Apr 2026

Kyle

It’s a beautiful resort. The rooms and beds are so comfortable. Nice little touches like a nespresso machine and a few snacks in the room. The terrace is big and beautiful if you have a garden view room. Lots for kids to do. We were in the grand and the water park is fabulous. Their special event nights aren’t widely advertised so look for those on the app. They are fun and have a ton of food. Fun to watch the little coiti animals every evening. About 25 of them walked right outside our terrace grubbing for food. Speaking of food, it’s hard to get reservations. Do it the minute you can on the app. Grab as many as you can the minute you can. The buffet food is just ok. The circus is fun with kids but the food is also very iffy. The Philly cheese sandwich from the kids menu is good and the pasta with shrimp is good. The fish and chips is TERRIBLE. The cafe is great to grab coffee and a dessert. It gets very crowded. Stop at the spa and grab coffee or a great iced coffee. Many people don’t know about it and it’s great they have cookies and granola bars and special bottled drinks to grab. If you have resort credit, do a treatment of some sort at the spa and take full advantage of the aqua facilities. You can go early and use those. We had several ppl in our group get a massage and I got a facial. It was amazing. They are otherwise very overpriced but with the resort credit, it was a good price for the quality of the treatment. The ocean is t that pretty cancun blue.

Family_with_children

8/10

Excellent

05 Apr 2026

Kenje

For a huge, inclusive property, it was great. Staff is super friendly and helpful. Highly recommend Grand section over the other two (Sunrise/Nizuk). It’s newer, better restaurants, beach, etc. workout facility is great and so are pools.

Family

10/10

Exceptional

05 Apr 2026

Antonio

Great 5 stars

Family_with_children

10/10

Exceptional

05 Apr 2026

Benjamin

It was amazing! The place was beautiful food was amazing, everything was good till it came to the pitch, they wouldn’t leave us alone kept trying to sell us, till we finally bought a certificate just to realize that night when we were about to use it to book our next trip, that it wasn’t the 60% off that they had told us it was.

Family_with_children

10/10

Exceptional

05 Apr 2026

Rod

njfe

8/10

Excellent

04 Apr 2026

Ryan

Good breakfast buffets and options. I like that there are lots of different pool options with very different vibes (activity pool, family pool, adult's only pool, etc.), but the only thing that would make it perfect on the pool scene is if there was a main large pool similar to Nizuc or Sunset. Maybe the resort was just thinking that if people want that vibe, then they can just go over there, but obviously not quite as convenient to get over there although honestly not too hard with the gold cart situation. I don't know, as I just typed that out, maybe that is fine to go over there if you want the large pool scene. We did go to Surnise for one day, but we were over it pretty quickly given the crowd type and the much lower quality of service (staff to person ratio very low vs The Grand, which makes sense since The Grant is more). Food quality was pretty good, but not at the level of a resort like the Majestic which always ranks very high in food quality. That said, as long as you book reservations for dinner, you'll be happy at most of the places.

Family_with_children

10/10

Exceptional

04 Apr 2026

fred

A wonderful place to spend spring vacation for family!

8/10

Excellent

02 Apr 2026

Kwan

Staff were great, rooms were nice. We were concerned about food safety but we all did fine and had everything including sushi and salads. Desserts were really good. Each property has a different vibe with Sunrise being most party-like and The Grand most little kid friendly.

Family_with_children

10/10

Exceptional

02 Apr 2026

Jason

We have an 11, 9, and 4 year old. So much to do on the property. Plenty of restaurants, pools, and events. We had a great time, it was my kids favorite trip. The property is quite large, which we enjoyed walking so was a plus for us. I would book your dinner reservations as soon as you can to ensure you get your ideal dining times.

Family_with_children

10/10

Exceptional

02 Apr 2026

Nicholas

This resort offered literally everything we could ask for from good food, great service and so many things for kids to do. Only thing that could be worked on is having more dedicated lanes for walking. Property has to many golf carts running around.

Family_with_children

10/10

Exceptional

01 Apr 2026

Nycky-jay

We had a wonderful stay at the Moon Palace Grand. The food and service from staff were definite highlights. Lovely staff and so many options to choose for eating. The pools were so great and the pathways to walk everywhere were fantastic.

8/10

Excellent

30 Mar 2026

Caitlyn

Clean, friendly staff, family friendly.

Family_with_children

8/10

Excellent

28 Mar 2026

Laura

Beautiful grounds. The rooms are so beautiful and comfortable. The food isn’t as good as I was expecting for this resort. Circus restaurant is fun for kids but do not get fish and chips. It’s terrible. Everyone says, it’s fun but the food is bad. Why doesn’t the MP fix that? The spa is a little hidden place to grab coffee much quicker than the cafe. The cafe is amazing though. Sadly, the water isn’t that beautiful cancun water. We moved over to hotel zone to stay another week. So worth the beauty of the ocean on this side. The hotel is very beautiful though. They have some nights that are fun where you can eat outside. They do not advertise it very well. So much wasted food but we missed one totally because we had reservations and didn’t know about it. Check the app a lot. We went to a live country night that was super fun. Fun activities for the kids. I wouldn’t go to sunrise pool if you are at the grand. It’s sooooo crowded. Not worth it at all. Beware of the people as you leave. They try to high pressure you to buy a half price hotel for a future visit. They will not leave you alone. Overall, it was a beautiful stay and everyone had fun.

4/10

Poor

26 Mar 2026

Scott

I felt as though I had two different experiences at the resort. We travel to Mexico at least once per year for the last 12 years. We always have a good time and are impressed with how friendly everyone is. Sometimes we travel to other Caribbean locations with the same results. While we found the waiters, waitresses, baggage handlers, bartenders and cleaning crew responsive and helpful at this hotel, we did not find the front desk, restaurant greeters or people that answered the phone when reporting an issue helpful or considerate. We also found some of the practices of this property unusual and inconvenient. We were told we had to make reservations for ALL of the restaurants other than the buffet. Yet whenever we went to one we could see people waiting outside with empty tables in the restaurant. The smug, snarky no eye contact attitude of the greeters at these restaurants was consistent at each. When checking in, the front desk HERD your to the time share sales crew, explaining the need to talk to them to get your luggage delivered.... When checking out you are forced to speak to them again. The do not disturb buttons in the rooms do not seem to work!!! When a refrigerator that did not work was reported nothing happened until I went and made eye contact with someone! Oh, and after three days, and three phone calls, I would like you to know I am still waiting for WASH CLOTHES TO BE DELIVERED TO MY ROOM. A small thing I know, but it adds up!!

Family_with_children

8/10

Excellent

26 Mar 2026

Lucas

The property and service staff are great. However, be prepared for extremely aggressive sales staff trying to sell you memberships thousands if not hundreds of thousands of dollars. This was our first time at an all inclusive, and we had barely been there for 12 hours, and one sales person was trying to sell us 100 weeks of future holidays at their resorts. When I explained that we weren’t willing to commit to 100 weeks or even 50 weeks of future holidays because this was our first time at an all inclusive resort and does not fit into our usual holiday practices (mostly ski trips in the winter) he became angry and condescending. Frankly, we found the experience pretty unprofessional and definitely not what we would expect from a luxury resort. Ultimately, after speaking to another salesperson, we did buy a much more limited membership product that does fit with our holiday patterns and is not a material cost for us, but I would urge other travellers to not feel bullied into buying anything. They dangle a few hundred dollars of free tour tickets in front of you and tell you that there will be no pressure to buy anything, that it will only take an hour, but the truth is that they put an enormous amount of pressure on you (through multiple people) and the process will take all morning. If you have absolutely no interest in these membership products then do yourself a favour and just pay for the tour. It’s not worth wasting a half day of your holiday.

Family_with_children

8/10

Excellent

24 Mar 2026

Damond

Happy with all the space

10/10

Exceptional

22 Mar 2026

Michelle

We loved The Grand so much that we bought their membership! The drinks and food were excellent and the service and staff were outstanding. Big shoutout to Jose at the pools. He was wonderful!

Partner

10/10

Exceptional

21 Mar 2026

Mathew George

Excellent service and property is well managed. Will visit again.

Family_with_children

6/10

Pleasant

20 Mar 2026

Tian

We can get a complimentary up grade as Expedia advertises but when we check in we did not really get any upgrades. We also requested a late check out @1 two days before check out day but we never got one.

Family_with_children

6/10

Pleasant

18 Mar 2026

Saurabh

Clean property

Family_with_children

6/10

Pleasant

17 Mar 2026

YANJUN

Room did not have hot water last two days

10/10

Exceptional

17 Mar 2026

Gagan

Outstanding cleanliness and top notch service. Everything maintained and looked after! Bar and pool staff go above and beyond to help. Grand buffet staff don’t pay much attention until you signal for coffee or water. La Cantina staff were not much bothered about service. Housekeeping was amazing. Special shout out to Philippe and Ulesis at Los Tacos bar for always being cheerful and welcoming. Highly recommended.
Except stay away from green shirt marketing people for targeting innocent guests into their gimmicks.

Family_with_children

2/10

Poor

17 Mar 2026

Di

Just ok

10/10

Exceptional

15 Mar 2026

Andres

Great hotel, amenities, pools. Excellent food. Staff super friendly. Recommended 100%

Family_with_children

8/10

Excellent

14 Mar 2026

Megan

Overall Moon Palace was a really nice stay. Very clean rooms with comfy beds and lots of options for families - large water park and other more laid back pools.

Didn’t love the “sales” feeling with the membership, which we said no to. They even tried to sell us again as we were checking out. All of the shows were also later in the evening which we didn’t get to participate in due to having a 3 year old who goes to bed at 8.

Family_with_children

8/10

Excellent

14 Mar 2026

Tatyana

Very big property, have to to take golf cards everywhere, easy to get lost. A lot of activities for kids, which we really really liked! Water slides, water playground, 2 arcades.For bowling you can use your hotel point or you have to pay extra, but still great option to have. Food was good. All the pools were closed at 6 PM except one, it was closed at 8 PM. The sales people over the top thought, I don’t think it’s appropriate to have that much pressure when people come to the vacation should be optional. Terrible beach, water is brown and a lot of seaweed, there is no cabanas on the beach no food service or bar, people don’t go there at all. We saw some coaties and raccoons on that property, which kids loved. Overall good experience..

Family_with_children

10/10

Exceptional

14 Mar 2026

Ziad

Family friendly, water park, pools, beach, all inclusive, great variety of high quality restaurants and shows

Family_with_children

10/10

Exceptional

12 Mar 2026

Constantine

.

10/10

Exceptional

10 Mar 2026

Eric

We enjoyed absolutely everything!! Definitely going back soon!

Family_with_children

10/10

Exceptional

09 Mar 2026

Mina

Amazing hotel and perfect food and location

Family_with_children

4/10

Poor

09 Mar 2026

Michael

We stayed at Sunrise and The Grand. Things I wished I knew before going. There are multiple restaurants and activities (I.e. bowling) but you need to book reservations on their app. However , everything is always fully booked. Even when you first check in. What good are 15 restaurants and a bowling alley if you can’t access them. When we did get into restaurants with the help of a manager they were 3/4 empty. Very frustrating. The staff will aggressively sell you on the vacation club. This also means calling your room at 8 am multiple times to schedule sales pitches. The beach is covered in seaweed and the water is brown. (Not their fault but be aware if you are expecting a beach vacation) the pools and water parks at both facilities were great.

Family_with_children

10/10

Exceptional

05 Mar 2026

Wince

Yes & Yes ! Great staffs there

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Gillian

Room were fabulous! I appreciated the flexibility to change rooms bc our first one was a bit noisy/busy for us.

Staff were outstanding - friendly and helpful

Amenities, especially the pools were top notch

It was a fabulous stay!

8/10

Excellent

02 Mar 2026

Muyeop

Overall experience was great. There were foul odors throughout the property related to water.

Family_with_children

10/10

Exceptional

01 Mar 2026

Jerrom

We throughly enjoyed all aspects of our stay. The resort was clean and well taken care of. All the pools and restaurants were great. The steakhouse was our favorite. Room service was very fast. We had a great time playing golf, the golf staff and amenities were very nice.

Family_with_children

10/10

Exceptional

27 Feb 2026

Wince

Yes it was all good & staffs were so helpful & friendly

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Erika

Very clean, lots of amenities and activities for the kids, great food overall - Habibi and Travola were our favourite restaurants. Great for families but verrryyyy loud

Family_with_children

8/10

Excellent

26 Feb 2026

BASU DEV

Kids activity

Family_with_children

10/10

Exceptional

25 Feb 2026

JUNG SIK

Very satisfied with our stay. The room was spotless and comfortable, the staff were warm and attentive, and the amenities were excellent. Everything was well organized and made our stay relaxing and enjoyable. We would definitely return.

Family_with_children

10/10

Exceptional

25 Feb 2026

Gerardo

Great service

Partner

10/10

Exceptional

24 Feb 2026

George

The food was fantastic, the only complaint is it is very kid-centric. The pools are all too shallow; my 10 snd 12 year old are requesting somewhere else next year, but an >10 year old it would be perfect

Family_with_children

10/10

Exceptional

23 Feb 2026

margaret

Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind:
- bring your own insulated drink cup and they’ll fill it for you!
- BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did
- the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie

Partner

10/10

Exceptional

23 Feb 2026

Margaret

Enjoyed our family’s stay at the Grand. We also visited the other two properties (Nizuc and Sunrise). The Grand is by far the nicest and I’m glad we picked it. I originally chose it because of the water park and the kids activities, but my kids (10 and 12) didn’t really spend much time at the water park. The grounds were much more beautiful and spread out than the other two properties, with multiple smaller pools that each had different vibes, which was nice for relaxation vs one big party pool. The walks weren’t too far and it was easy to catch a golf cart taxi if you wanted a ride. I didn’t care for the food at the buffet style restaurants, but we really enjoyed Habibi and the pizza at Caribeno and the Italian spot Tavola. Staff was friendly, great service, nice amenities in the rooms. We also enjoyed the French cafe in the lobby that was open 24/7. A couple things I wish I had known before going. 1. This resort is like a small city and far from the other hotels, so it seemed like a pain to go anywhere else. For example by the last day we had gotten a little bored and wanted to take a tour, or ride the ferry to Isla Mujeres, but the resort had blocked access to local tour websites and it was crazy expensive to even get a ride anywhere so we just stayed. 2. You are not going to get a beach vacation. The beach was very separate from all the amenities. Even the pools which are close to the beach have so much vegetation there was no view, no beach bars etc.

Family_with_children

10/10

Exceptional

23 Feb 2026

Anzdin

Excellent overall

8/10

Excellent

21 Feb 2026

Antonio

Great food options, great amenities

10/10

Exceptional

20 Feb 2026

Raymond

Great service, food and amenities!

10/10

Exceptional

19 Feb 2026

Pamela

Clean room and facilities, generous all-inclusive, huge resort with plenty to do. Got VIP access thru hotels.com - platinum status- so had sparking wine n dessert sent to room. Resort APP made ordering room service, communication, n booking restaurant reservations a breeze

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

KEVIN

Great service. Very clean. Great food. Everything was as expected as this was our second time there and highly recommend this place. Beautiful resort.

Leisure Family

10/10

Exceptional

13 Feb 2026

Katie

Staff were very friendly, amenities were great and liquor was excellent!

Leisure Family_with_children

6/10

Pleasant

11 Feb 2026

Anuj

We have now

6/10

Pleasant

09 Feb 2026

Shanesha

Okay, so I had been to the location in Jamaica so my expectations were pretty high. A situation that occurred that was off putting was that the gift shop at the water park allow my 9yr to use my husband card to purchase a toy but require my consent for him to get on a certain ride. And when I went to public relations they inform me that I am unable to get a refund because that company is a third party. When I ask for the 3rd party company info she requested to give me the information. Also, there was a roach in my kids room and when I call the front desk they wanted to send someone at 11pm at night to spray the room which I didn’t really like the idea of them being in a room that would just spray with chemicals. Someone did come and pick up the roach because my son refused to sleep in the room knowing there was a roach there.Other than that the kids love the resort. I would rate it an 7/10 mainly because the kids had fun.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2026

Jing

Very family friendly. My kids had lots of fun with all kinds of activities. The food is great!

Leisure Family_with_children

8/10

Excellent

04 Feb 2026

Mohammad Ali

Every things was great, but the room service was not good.
Also, take care that they push you to sell membership.