Name: Massanutten Resort
Address: Resort Drive, 1822, Massanutten, 22840, US

10/10

Exceptional

17 Jul 2026

Denisse

Adventure park closed on Thursdays and closed early during the week. Also the coaster has limited rides and are quickly sold out. We were there for 3 days and didn’t get to ride the coaster.

Family_with_children

10/10

Exceptional

16 Jul 2026

Craig

Two bedroom two bath Woodstone Units are wonderful and easily accommodate 6 people Mint condition and great location It’s nicely furnished and fully stocked with household and kitchen supplies. An incredible bargain

Family_with_children

8/10

Excellent

16 Jul 2026

Maureen

We were unable to any activities

Family_with_children

6/10

Pleasant

14 Jul 2026

Mohammad

Overall, the resort was good, but I was surprised by how spread out everything was. You have to drive almost everywhere within the resort. Our room was about 10 minutes away from the waterpark by car, and the activities were also located in different areas, so driving was necessary throughout the stay.

The resort is very large, and the scenery is beautiful. The indoor and outdoor waterparks were amazing and were definitely the highlight of our trip.

Unfortunately, the food was not good, and the staff service was just okay. I also had a very bad experience while purchasing waterpark tickets. One of the girls staff member, was extremely rude and argued with me, which was disappointing and made the experience uncomfortable.

Overall, the resort has great scenery and an excellent waterpark, but guests should be prepared to drive between locations, and the food and customer service could use improvement. We stayed 2 nights 2 Adults one child with 2 days water park access, one dinner, one lunch, go karts, and general store visit we spent around $1000 total .

Family_with_children

8/10

Excellent

14 Jul 2026

Ethan

Lots of fun, prices are a bit high

Family_with_children

10/10

Exceptional

14 Jul 2026

Hope

When you order a a place to stay & you have kids make sure your book the stay beside the waterpark

Family_with_children

6/10

Pleasant

13 Jul 2026

Hernan

It’s an ok stay. Wished it'd be all inclusive.

2/10

Poor

13 Jul 2026

Erica

It was a hotel when I thought I booked a one bedroom condo

Partner

2/10

Poor

12 Jul 2026

Abbygail

Truly wouldn't suggest. Couldn't stand the property. Not what they're selling the room itself reeked like cigarettes. Everything was old musty, dingy and dilapidated, not the standards that they supposedly upkeep will never return. Frankly, I'd like to see my money back

Family_with_children

8/10

Excellent

12 Jul 2026

Wiaam

I would have given it a 5 stars but unfortunately we got locked out of our unit about 3 times during our stay due to faulty and sensitive keys. Staff was helpful and security came all times quite quickly but the manager did insist it wasn’t their fault and likely user error which I wasn’t thrilled about. The least they could do is apologize for the inconvenience and offer alternatives to guarantee it wouldn’t happen again.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Mary

It was good, the price was right on! Could use a few upgrades on the balconies. Wood was not in that great of shape. Enjoyed ourselves! Not sure why if you are renting a spot and have a pass for the pool, it costs $8 p/person to swim?????

8/10

Excellent

11 Jul 2026

Alicia

We think that our room should be cleaned if we’re there for a whole week. I was told I had to pay for our room to be cleaned. So we ended up taking sheets and towels, and making up our own bed. I did not feel like our room was as clean as it should be for our honeymoon day.

Partner

10/10

Exceptional

10 Jul 2026

Robert R Thompson

Stayed at Summitt 2 bedrooom unit. Absolutely great stay . Massanutten was clean well maintained with plenty of things to do! Always a pleasure to visit.

4/10

Poor

10 Jul 2026

Rashmin

Bad experience with their 2 hours tour for their property , dont fall into trap
Front desk sign you up in minutes without proper explanation and if you cancelled they dont help and you stuck on call with their managers. Ruin our experience at resort we send more time on call.

Family_with_children

6/10

Pleasant

10 Jul 2026

Robin

The bathroom is so outdated it’s ridiculous. Although it was clean the face bowls are discolored and gives the appearance of not being clean. If I were a potential client, I very well could decide NOT to purchase based on that alone

Self

10/10

Exceptional

10 Jul 2026

Rony

Un excelente lugar para unir y disfrutar la
Familia volveremos muy pronto

Family_with_children

10/10

Exceptional

09 Jul 2026

Ruth

Nice rooms great staff only thing things should be open longer it is summer

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Glenn

Nice

Family_with_children

6/10

Pleasant

08 Jul 2026

Oliver

Nice place

Friends

10/10

Exceptional

08 Jul 2026

Prasanjeet

The property was well maintained. All the amenities were there. Our stay was very comfortable.

Family_with_children

10/10

Exceptional

07 Jul 2026

Brendai Kianna

Everything was perfect

Self

10/10

Exceptional

06 Jul 2026

naval

Great stay!

10/10

Exceptional

06 Jul 2026

Gopi

Thanks

8/10

Excellent

05 Jul 2026

Monique

The grill was non operable because someone prior to us put charcoal in it. Maintenance said they will removed and never came back

Family_with_children

6/10

Pleasant

05 Jul 2026

Min-Chih

Great amenities but room was run down and bathroom was not clean. It smelled like urine in the bathroom. Other than that, it was a nice experience.

Family_with_children

4/10

Poor

05 Jul 2026

Luu

We experienced of weed smell come from down stairs up to our room at 118P. We have two little kids and not very healthy for them. I called customer service for my refund.

Family_with_children

6/10

Pleasant

05 Jul 2026

Shea

Pros:
-Condo was spacious
-Campfire Grill was delish!

Cons:
-Everything is so spread out and confusing to locate. We ended up at one rec center only to find out our activity was at a different one. Same with meals. You have to drive 5 mins to get to anything, not walkable.
-Escape room was poorly done, two of the things didn't work right and it was really lame.
-Waterpark took 30 mins to enter, even though we bought tickets ahead of time. They don't provide towels either there or at the pools.
-So many people approached us for time share presentations!!! They need to accept no means no.

Overall, I would go back to Great Wolf Lodge instead. Was nice to try, but the cons were more than the pros.

Family_with_children

4/10

Poor

05 Jul 2026

Suresh

Less value for money. Timeshare pressure and nagging, slow checkin

Family_with_children

10/10

Exceptional

05 Jul 2026

Julia Anais

Excelente lo recomiendo para viajar en familia

8/10

Excellent

04 Jul 2026

Julissa

Family-friendly!!

8/10

Excellent

02 Jul 2026

Ralph

Condo was clean and well kept. Woodstone Pool was close and convenient. A/C kept us cool on a very hot day and king size bed was clean and comfortable. Some noise probably from the laundry room next door. Otherwise we enjoyed our stay and will return.

Partner

10/10

Exceptional

01 Jul 2026

jamariez

will definitely go back!

Partner

2/10

Poor

01 Jul 2026

Robin

Never stay at the current hotels1-6. You aren't told you have to request towels, take out your own garbage and not get housekeeping. The dresser door wouldn't shut and had scratches all over it. They had the smallest tv I've ever seen. There was no shampoo and conditioner in the shower. The place looks like it's not been renovated since the 70s and the sinks have cracks and stains in them
I think money is being used for building the new waterpark and hotel but you can't charge $179 per night plus a mysterious \"property fee\" for a crappy room. I could've stayed at a Holiday inn and at least had breakfast included.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Dipali

It was a good stay with family

Family_with_children

2/10

Poor

30 Jun 2026

Mark

Stuck in time resort with zero maintenance and antiquated equipment. If getting into your room with the issued room key or having working internet is important, don't stay at Massanutten. Room smelled bad, the bathroom fan is so loud and clunky and is one with the light so you just end up leaving the light and fan off. Carpet was old and ratty; the TV has only local channels and a 'DVD player' - thats how old the infrastructure is. Front desk issues you a key and then warns you that the keys are fussy and sometimes dont work. Great, after you drive another 10 miles (literally) to your room, only to find your door doesnt open. No hotel staff are there to help, no phone is there to call for service. Finally got in the room and its paper thin walls, slamming of doors, and kids running up and down the halls. No elevator for upper floors, these are repurposed condos from the 60's. But dont worry, they charge full price. This place has given up on customer satisfaction and on top of all that they charge $5.00 for cheap bottled water. Get ready for disappointment.

Self

6/10

Pleasant

30 Jun 2026

Ruth

Bedding was damp. Room smelled musty and there were clumps of dog hair in the bathroom.

Family_with_children

6/10

Pleasant

30 Jun 2026

Dejah

I like my stay the only thing I did not like was there was sunflower seeds all over the balcony from previous guest before me and also better direction on how to get to the hotel other then you giving someone a map overall good stay .

Family

10/10

Exceptional

30 Jun 2026

Laurie

So many fun things to do and see ! You must try everything!!

Family_with_children

10/10

Exceptional

30 Jun 2026

Inaam

Great stay

Family_with_children

10/10

Exceptional

28 Jun 2026

Stephen

We had a mishap when we first checked in but the issue was immediately taken care of
Looking forward to staying again

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Kimberly

Thank you. Everything was perfect We had a great stay!

10/10

Exceptional

27 Jun 2026

Melinda

Room was clean facilities were amazing

8/10

Excellent

26 Jun 2026

Sally

Almost everything about this stay was great. I was afraid we would be having a terrible weekend when we checked in, but once we got through the chaos that was check in, everything was fantastic.

Upon arrival, we attempted to check in and spent a good amount of time getting the runaround from the desk staff who tried to convince us that we only had a reservation for the water park. I showed my reservation on my phone, the young lady at the desk took my phone and went in the back with it for a good amount of time and returned to rudely inform us that we should have used express check in. Since I was never told this in advance, I had no clue that it was even a thing. We were then sent on our way, only to discover that our room keys didn't work. They didn't work because we were given the wrong room number. So, back to the check in area we went. We were given the correct room number by a different person (who was very nice and helpful) and finally made it to our room. From then on, everything was great! The resort is great, all of the food was delicious, and all of the staff were friendly and welcoming.

Partner

4/10

Poor

26 Jun 2026

Robert

Run down rooms, noisy, nothing in walking distance

Family

10/10

Exceptional

25 Jun 2026

Brandon

Room was fantastic. Very spacious and worth it. Only hiccup was the laundry machine provided was outdated, did not work well and tv was very slow. But other than that, we would definitely come back!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Chelsea

Fabulous stay.

Family_with_children

8/10

Excellent

24 Jun 2026

Muriel

My son and I enjoyed our stay at your resort. The place was clean, and we enjoyed the peaceful environment. The staff at the golf course was also very friendly. Our trainer, Jason Crawford, was really nice, and my son and I enjoyed the practice. The first and second nights, we were disturbed by the guest above our condo, but when I called the lobby, the problem was resolved within minutes, and we did not encounter any disturbances for the rest of our stay. The resort is very beautiful, and we loved walking around the premises. The only downside is that if you do not have a car when you are staying at the resort, you are very limited, because the waterpark and other attractions are not within walking distance. I wish the resort had a shuttle service for guests who do not own a car. Even if you have to pay for it, because catching an Uber is out of the question. Overall, we enjoyed our stay, and my son already told me that he wants to spend Christmas at your resort.

Family_with_children

10/10

Exceptional

24 Jun 2026

Arthur

Very nice atmosphere

Partner

10/10

Exceptional

23 Jun 2026

Arvind

Good

Family_with_children

8/10

Excellent

22 Jun 2026

Jenine

Water park was great, clean , friendly staff

Resort rooms keys didn’t work twice which was a pain trying to get back into a room and having to drive miles back to front desk

Found previous occupants underwear hanging from shower curtain suggesting room wasn’t cleaned very well

Family_with_children

2/10

Poor

21 Jun 2026

Antwone and Cureta

The overall experience was exhausting! After spending the day at the water park, our shower was inoperable and unable to use. We had to pack our belongings and relocate! We had dinner reservations planned at a specific time for our anniversary and relocating was the pits. Not what we expected to encounter while vacationing.

Partner

10/10

Exceptional

21 Jun 2026

Nakita

Where can I begin, first of all from tve moment I arrive EVERYONE had a smile on their faces. The energy was amazin! Then when we got inside of our room, I felt like I was at home. Very cozy and peaceful. I’ll be back sooner rather than later. This is my new peace!

Thank you all for an awesome and amazing weekend!

Family_with_children

10/10

Exceptional

20 Jun 2026

Christine

Perfect for the family. Beautiful location.

Family_with_children

4/10

Poor

18 Jun 2026

Michelle

Called asked for clean towels was told no one will bring them and I have to bring the dirty ones to the hotel that was a 7 minute drive away to exchange. I do that the woman there says we dont do that and had to bring the dirty towels back to our place. You have to take your trash to the dumpster and strip bed before check out. The water park was extremely expensive.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Tijo Kizhakkethil

Water park was amazing… my daughter loved it. Even the staffs were so friendly.

Family_with_children

10/10

Exceptional

17 Jun 2026

yadira

Thanks

Family_with_children

2/10

Poor

17 Jun 2026

woodrow

The coffee maker didn’t work. The whirlpool bathtub didn’t work. The hot water was lukewarm. The toaster took 20 minutes on broil to get a bagel warm. The smoke alarm would randomly go off. We heard dripping noises during the night, no faucets in our condo were dripping. I never did find out what was dripping.

Family_with_children

8/10

Excellent

16 Jun 2026

Richard

Lots of things to do. Friendly staff.

Friends_and_family Family

4/10

Poor

16 Jun 2026

Brandi

Out 1st day a child almost drowned and we had to jump in the pool in our clothes to help her and the second day after being at the pool for 5 minutes we had found a bloody tampon at the bottom of the pool that they had to remove Band-Aids stuck to our chair. It was a very disappointing vacation!!

Family_with_children

6/10

Pleasant

15 Jun 2026

patient

Outdated, Tv not working, bathroom didn’t have, shampoo, one bath soap for a family of 4.

Family_with_children

4/10

Poor

14 Jun 2026

Lavish

It’s an old resort that looks good in pictures but not much is included with stay and rooms are very old. It was below my expectations

Family_with_children

10/10

Exceptional

14 Jun 2026

Nicole

Upon arrival, check in was simple and fast. Staff were very helpful and friendly.
Condo was spotless and very spacious. Bed was pretty comfortable, bathroom was huge, and plenty of seating in the living area. Nice patio too.
It was very quiet. We didn't hear our neighbors at all. There are 2 condos for each door.
Would definitely stay here again. Lots to do and beautiful!

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Leah

We had problems with our fire alarm going off on and off throughout our weekend. At one point it went off at 5:30 am and woke us up. This problem didn’t get fixed for a while. Other than that it was a great stay!

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Amrinder

Awesome

8/10

Excellent

08 Jun 2026

Leslie

Check I. Wasn’t bad but staff was new and didn’t know a lot but tried so I appreciated that. The room was large and loved the balcony. Check in was at 5 and we got there a little after 6. Once we got into our room we wanted to go to the hot tub. There wasn’t one near us or within walking distances. The heated pool would have been nice but it closes at 730. Then all the restaurants on site close at 9 and no delivery. We thought it would be more resort like but it wasn’t. The sofa in the room was nasty and the bathroom not inviting. Floors were dingy and bugs around. One good thing was free laundry. The tv was difficult and streaming kept falling out. Checkout was easy but they ask you to do a lot and for the room to not look clean I’m not sure how they expect the guests to do all this work when they aren’t doing any cleaning. Not sure we’d stay again

Partner

10/10

Exceptional

07 Jun 2026

Alex

Alot of things to do on property. You never needed to leave unless you wanted to

Family_with_children

10/10

Exceptional

05 Jun 2026

Kathryn

Always a great vacation spot

Partner

6/10

Pleasant

02 Jun 2026

Charlie

Check in wasn’t convenient, had to ask 2 people where to go! Staff was very helpful during check in. But, after staff tried to sell us on a time share and we refused a walk through/2 hour, staff no longer greeted us when we entered a building/location, they only spoke if spoken too! When we went to our planned activities, the staff saw us standing waiting for the time, they didn’t speak at all to us, even after making eye contact! After it was time for the painting activity to start, they didn’t switch the sign from closed to open, and still didn’t tell us to come in. We eventually walked in after about 3 minutes had passed after the time it was supposed to start. We entered, they didn’t acknowledge us, so we asked can we come in and then staff said yes. The experience just wasn’t good customer service! We then went to the indoor water area, and staff didn’t speak or greet you even when we stood in line to purchase tickets, they only said hello when it was our turn to be serviced. Once we entered the water area, the staff spoke but after we turned down a tour again, they no longer spoke, greeted or made eye contact afterwards! The room was ok, nice views, but the mattress in the main bedroom was horrible, it was noisy, and felt like we were sleeping on wood and springs! After two nights of the mattress our backs and hips were in a lot of pain! The pillows were like child or pet pillows and not large enough! Hopefully they will improve on the above mentioned issues!

Family_with_children

4/10

Poor

01 Jun 2026

Josephine

Massanutten Resort needs to rename themselves to ‘Massanutten Timeshares and Resort.’ The one stay was not a fun experience. Due to how this Resort had been built in 1971, everything is spread out. You have to drive everywhere which was disappointing, because the grounds where you drive to the hotels, villas, and other things is absolutely stunning, and, if were there sidewalks, would be perfect for people who may want not want to go full ‘nature walk’ but still want to get a good walk in.
When you check-in they have go to another desk to get your parking pass where they’ll ateempt to get you to fall for their ‘tour the property’, but is actually to sell timeshares. Once you call them out on it, they try to backpedal, but thankfully for us, they weren’t pushy. They second time we went there they had upped their game to get people to sign up.
The hotel that was assigned to us was extremely dated. It was a mismatch of 70’s lighting and 90’s/early 00’s interior design in the room itself. There is no elevator which wasn’t a problem for us, even though we were in the basement floor, but for many others it was not good. Our room smelled of heavy perfume someone’s grandmother would wear, carpet stained, dirty tabletops, and the locks were barely hanging on. There was also a big gap between the bottoms of the door and the floor so I jammed a towel to make sure nothing got in and stopped our door from moving around everytime someone slammed their door or opened the outside doors.

Family

2/10

Poor

01 Jun 2026

Alan

Sorry to say, it was a sad time for this hotels.com booker. We booked a 1-night stopover on a long drive and were given a dusty room. When our key didn't work, we had to drive 5 miles back to the headquarters for a new one and then back to the room again, just to take our luggage in. There was not food at Hotel 4 (other than vending), so another drive to a restaurant. I believe they WANT it to be good, but this particular area of the resort has been neglected.

Partner

10/10

Exceptional

29 May 2026

Achal

Nice place

Family_with_children

4/10

Poor

29 May 2026

Elham

The Water park had additional fee. The coffee machine didn’t work.

Family_with_children

8/10

Excellent

29 May 2026

marianne

We went with our 2 grandchildren and had a nice time. My only complaint is that so much was. Kissed but we weren’t alerted to this when we booked. It was right after Memorial Day weekend and while there was always one resto and one pool open, so many were closed. They need to warn guests about this when they book!

6/10

Pleasant

28 May 2026

Josephine

The TV was not working !
The carpet did not feel clean

Family

10/10

Exceptional

28 May 2026

Suley

It was an amazing huge resort so beautiful so much to do. We’ll definitely go back again.

Friends_and_family Family

8/10

Excellent

27 May 2026

Robert

Staff were pleasant. I did not know this property was a timeshare property. Not interested in their timeshare properties. The room was ok but a little run down. Needs some updating.

Family_with_children

6/10

Pleasant

27 May 2026

Marla

Area is very family friendly. Lots and lots to do but a little pricey. Staff was friendly but didn’t tell us if we could use the indoor/outdoor pool with our stay or how much it was and I couldn’t find any info on site. The condo rooms are very spacious and the spa tub was nice.
Just be aware you have to wash/dry your own towels and linens. And bag up and dispose of your own trash.

Family_with_children

6/10

Pleasant

27 May 2026

Grace

The room was really nice, until you wanted peace and quiet. It was like living in a \"luxury\" apartment in the city where just having granite counter tops makes it luxury. You hear the people next door to you just talking, so you can't even enjoy the living room, and you can hear the people upstairs stomping around. Trying to sleep was awful. The bed was so thin and stiff it hurt my back every night. Even the pillows were thin and small. Then on top of it, the bathroom would make this super loud banging noise every 1-5 minutes after the person upstairs started the shower and it would do it for HOURS after. It would wake me up out of a sleep. They're doing a lot of construction on the mountain, adding more hotels and not fixing the infrastructure, there is already traffic on the resort. Feels like they are trying to make the resort very commercialized and anyway to get a buck out of you.

Partner

2/10

Poor

27 May 2026

Mirla N.

Pillows were dirty, called the housemaid but no response just leave a message, they never came to bring clean pillows, neither an extra blanket that I requested. What really ruined our vacation trip was they give false advertisement. I mainly booked this stay because it clearly says, water park access for my little ones, they even have the pictures of the water park in the web page but it is not included. When I asked about it in reception they told me that I need to go inside the water park to buy the entrance tickets which was $85 per child, and $41 per adult observer only. Outrageous!!!! I will never come back to this place since it was expensive and they give false advertising.

Family_with_children

10/10

Exceptional

26 May 2026

Hanna

Exceeded our expectation

Family_with_children

10/10

Exceptional

26 May 2026

Maitri

Thank you so much Massanutten ! it was great stay❤️ definitely coming back! 5/5 for clean room, bathroom, kitchen, lots kitchen and bathroom supplies! great view! resort have tons of activities that kids did not get bore! Waterpark was clean and water was not that cold! love love love it! Hope to see you soon again!

Family_with_children

8/10

Excellent

25 May 2026

Austin

The staff was professional and helpful.

Family_with_children

6/10

Pleasant

25 May 2026

priya

The late check-in at 5:00 pm and early checkout at 10:00 am is very inconvenient.

Partner

10/10

Exceptional

25 May 2026

RaShonda

p

10/10

Exceptional

25 May 2026

Monchelle

Clean stay! Friendly professional staff. Lots of amenities.

Partner

8/10

Excellent

25 May 2026

Mackenzie

The property has great restaurants and a lot to do. Staying in the condos was an amazing experience. The spa was absolutely perfect for rest and relaxation. The only downside of our stay was the front desk staff. The check in part was great, but when you get your parking pass they offer to schedule a tour. They are VERY pushy about taking the tour of the facility for massanutten dollars. I said no about three times and the lady continued to pressure when I had a full weekend trip planned and had no time for a tour. Literally anyone else was extremely helpful and made our stay a great one.

Partner

10/10

Exceptional

25 May 2026

Olen

Excellent vacation spot. Very friendly staff.

Family_with_children

10/10

Exceptional

25 May 2026

Anil

Room is clean and spacious.
Pre plan with amenities pacakages. Its great

Family_with_children

10/10

Exceptional

25 May 2026

Brayden

Clean room. Views are great and amenities are great when open. Which almost all are closed for half or over half the week. But other than that it’s a great place to stay.

Family_with_children

10/10

Exceptional

25 May 2026

Heather

Had a great trip
Lovely property

Friends_and_family Family

10/10

Exceptional

25 May 2026

Riddhi

Amazing property had great time with family.

Family_with_children

10/10

Exceptional

24 May 2026

Kimberly

It was an amazing experience. First time and really enjoyed it. Any wait to return.

Friends_and_family Family

8/10

Excellent

24 May 2026

Joseph

No direction where to go for check in. The television in the bedroom was choppy after power cycling the modem and satellite box numerous times

Partner

10/10

Exceptional

23 May 2026

Xavier

Room was amazing an clean.Very spacious an quiet. Would highly recommend, there's plenty to do. Only gripe I have is I wish the map was more detailed so I could to my room😂

Family_with_children

8/10

Excellent

22 May 2026

Alicia

Nothing was open. Condo was great! Condos could use updates! Bed frame and box spring was broken lights and tv didn’t work but it was very nice to have our own space away from everyone! Beautiful scenery. Also under 6 yrs old can’t do anything so that was frustrating.

Friends

8/10

Excellent

21 May 2026

Nichola

The property is set in a beautiful mountain setting with great amenities. The rooms are dated and well worn but it is a great value foe the area.

Partner

10/10

Exceptional

20 May 2026

Lisa

Perfect place for us to stay with our dog. Very quiet and peaceful.