Name: Best Western Plus Harrisonburg
Address: South Main Street, 3325, Harrisonburg, 22801, US

6/10

Pleasant

23 Jul 2026

John

Poor plastic breakfast - no healthy options

6/10

Pleasant

14 Jul 2026

Deidra

The breakfast was a little bit shy of standards. The front desk staff needed to engage a little bit more with their introduction. Such as volunteer the Wi-Fi password explain that breakfast is in the morning just be a bit more welcoming.

Self

10/10

Exceptional

11 Jul 2026

Cathy

There's a reason we return to this hotel every year on our way to Vermont. I made a total of six reservations for the trip. The manager at Best Western Plus Harrisonburg was the only person to follow up with a special request I listed when making reservations. We weren't able to stay for breakfast this time, but we've enjoyed it in the past. It is a very clean hotel, and we already look forward to staying with them again in 2027.

Partner

8/10

Excellent

28 Jun 2026

Stephen

Overall a good hotel. Not the top Best Western Plus I've stayed in. Breakfast was pretty skimpy. The keurig coffee maker in my room was broken.

Friends

10/10

Exceptional

23 Jun 2026

George

Best western + never disappoints. Clean and easy

Friends

6/10

Pleasant

18 Jun 2026

Holly

The room was clean but the breakfast was rough. Things like creamer, forks, and plates were not refilled. They also frequently ran out of milk, breads, and some of the hot food as well.

Friends

6/10

Pleasant

16 Jun 2026

Heather

Room was clean. Beds were comfortable. Quiet place to stay that is fine for one night, passing through area. Breakfast awful..dry, poor selection. Pool broken. Would spend more to stay a nicer place.

Family_with_children

6/10

Pleasant

14 Jun 2026

Alicia

I didn’t find the evening staff at the desk to be helpful. The pool wasn’t working and neither did the tv in the room. When I asked about the tv it was as if I was an inconvenience.

Family_with_children

8/10

Excellent

08 Jun 2026

Michael

The Room was nice, however, the noise (TV) from other rooms could be heard. The Heat/AC Unit was not consistent, too hot, then too cold, could not get a comfortable temperature.

Family

10/10

Exceptional

02 Jun 2026

Mark

.

Partner

10/10

Exceptional

01 Jun 2026

Maria

Clean room, good breakfast, and great location.

Partner

8/10

Excellent

30 May 2026

Susan

Room was clean, desk staff very nice. Good location, quite. The breakfast was so, so. Would like to had some fresh fruit.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Elizabeth

Comfortable beds

Family_with_children

6/10

Pleasant

17 May 2026

Tara

Staff were helpful during busy JMU graduation.

8/10

Excellent

09 May 2026

Esrael

Good and clean the breakfast is good overall it's good

Business

8/10

Excellent

06 May 2026

Melinda

The first time we came here we loved it, this time it was ok. The staff is great, the rooms are clean and breakfast was good. Towels seem to need to be washed better. Sheets as well. But overall I would stay again.

Family

10/10

Exceptional

01 May 2026

Nakeeta

Good stay

2/10

Poor

29 Apr 2026

Nancy

As far as breakfast there was nothing we go down and two biscuits some dry little bit of scrambled eggs no Meats no nothing no fruit nothing so we had to pay to go have breakfast next door both days Saturday and Sunday on top of that I've already been talking to corporate and I have my bank I went in and after we checked in and was in the room straightened out we noticed the smoke detector was hanging from the wall no lid on it wire is hanging out I called down and asked for it to be changed to another room which they would not do said that somebody'd be up to fix it no one came called again they said they'll be somebody there early first thing Saturday morning no one came they wouldn't trade rooms they got belligerent with me because I was upset about it being in a room with a non-working smoke detector is illegal to start with in a hotel when I said that they got even more belligerent with me checked out Sunday then I noticed they charged me another $100 Sunday tried to find out why they said they were going to call their accountant someone called me Monday saying they were the accountant which I don't believe these two men put this charge in themselves they knew what it was for I was told that the reason I got charged is because when maintenance went in there was no smoke detector in the room it was gone I'm a 78 year old woman there's no way in you know what that I could climb the wall on any furniture and get up to the ceiling to remove something and why would I

Partner

8/10

Excellent

16 Apr 2026

Sharon

breakfast was fine, missing butter ;L). Room was clean and comfortable. Liked having the fitness room.

Self

6/10

Pleasant

16 Apr 2026

Thomas

Had trouble with tv,called front desk.fella came to room (twice), he had no clue.left and said he would be back,did not happen.Also the height of the beds was extrodinarily high,my wife needed a foot-stool and me(6’1”) also had difficulty

Partner

4/10

Poor

14 Apr 2026

Emilee

The paint on the bathroom ceiling was peeling when we got there, the room smelled musty but we turned the air on and that fixed the problem. And the breakfast had a terrible selection I ALWAYS eat hotel breakfast but we took one look at it and went somewhere else. There was no selection and mostly everything was empty. I only saw one worker the whole time I was there at the front desk and taking care of the breakfast station that’s all

Friends_and_family Friends

6/10

Pleasant

04 Apr 2026

August

Lobby had stained carpet and carpet in hallway needed vaccuuming. Room was good-sized and clean. Desk chair was a little shabby. The TV cable-service sucked. Weird channels, no network stations or local news. Wi-fi was ok. Shower had an adjustable hand-held head. Kept falling off of the holder and wouldn't stay aimed to use easily. Free breakfast was average. Other nearby options would be a better choice for me in the future. Close to a lot of restaurants, interstate and some attractions.

Self

10/10

Exceptional

04 Apr 2026

Pavel

Great

Partner

8/10

Excellent

29 Mar 2026

Carrie

Very nice employees and clean hotel

Family

4/10

Poor

29 Mar 2026

Jessica

Felt like a trucker stop. Not necessary unclean, but had icky feeling to it. We were here for one night on a road trip and luckily arrived late at night and were out first thing in the morning, If we had been scheduled to stay any longer there, I think I would have looked for a refund and gone elsewhere instead.
The other reviews kind of tricked me, because it made this place look good, but I would absolutely not recommend it. Didn’t feel safe.

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

Efrat

Clean, nice.

8/10

Excellent

25 Mar 2026

Martha

A advertise that they have gluten free items for breakfast. Not true.The manager said he never had had any. Victor the young man at the counter.When you walk in was very kind and courteous, I'd give him a hundred percent. His manager not so

Partner

8/10

Excellent

24 Mar 2026

Dienishkumar

It was clean. We stayed for 1 night. The staff was good.

Partner

6/10

Pleasant

22 Mar 2026

Randa

The breakfast was less than ok. The coffee was very cheap. The hotel is new and well maintained , but with some issues. The aircondition was loud. Running water made very loud noise, even in neighboring rooms. Very annoying. The toiletry was enough for one person only. The bedroom was nice and big and the bed was nice and comfortable. The bathroom was quite big, but poorly designed. Quite big, but very little room to put your toiletries on. For the price , it’s good. The receptionist can be a bit nicer and more welcoming. You will get no help from him.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Danielle

The staff was amazing

10/10

Exceptional

25 Feb 2026

Edward J

Room was clean. Gym was a nice amenity. Breakfast not as good as other Best Westerns.

8/10

Excellent

09 Feb 2026

Jacquelyn

We really only needed a place to sleep, so didn't really use any amenities. We only needed breakfast one of the two days. The breakfast was typical for a free one.
The staff was friendly, the room was clean, but was showing it's age in the ceilings (paint peeling, chipping). Overall, it was what we needed for the weekend.

Leisure Family

6/10

Pleasant

09 Feb 2026

Edward

The room was dusty. Amenities were tiny, had to ask for more soap and shampoo. It seemed as if the Air was really dry in the room.
Room was ok, but no real extra touches.

Business

10/10

Exceptional

06 Feb 2026

Franklin

Clean and well maintained room

Friends

10/10

Exceptional

30 Jan 2026

Erica

Manager dealt with a couple of issues promptly and was very helpful

8/10

Excellent

28 Jan 2026

Tracy

Friendly staff and clean room

10/10

Exceptional

22 Jan 2026

Scott

Friendly staff ….

Partner

10/10

Exceptional

16 Jan 2026

Della

Kind, helpful staff and clean, spacious room

Leisure Partner

6/10

Pleasant

11 Jan 2026

Hélène

The man at the front desk was not good at all but he was polite.

Leisure Family

4/10

Poor

04 Jan 2026

Tanya

The person who checked us in had knuckles that that were bleeding. It got on the paper I had to sign. I didn’t realize until after the fact. When we went to use the shower this am, the pull up thing that turns the shower on broke or was broken. The breakfast was lacking. There was sausage gravy and biscuits but the gravy looked like it had been sitting there for quite sometime. The bread/pastery cabinet was lacking. There were 3 yogurts in the fridge and no eggs. No strawberry jam. It was very low quality overall. The elevator smelled of maranjuana as well.

Leisure Family

10/10

Exceptional

31 Dec 2025

John

Clean room

10/10

Exceptional

29 Dec 2025

PATRICK

Convenient location - excellent bed

Partner

10/10

Exceptional

13 Dec 2025

David

Room was clean, staff was nice, had hot shower, breakfast was good

Self

10/10

Exceptional

30 Nov 2025

Nakeeta

Safe

Business

10/10

Exceptional

11 Nov 2025

Patricia

Everything. Staff, Kegan and Victor were A+

Partner

10/10

Exceptional

01 Nov 2025

Nakeeta

Bread

Self

10/10

Exceptional

26 Oct 2025

Mary ann

Excellent hotel

My family had reservations and we were able to check in early. The staff were very informative and professional. Our room was clean and inviting. We had breakfast which was very good.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Thomas

Staff very helpful, good breakfast

Leisure Partner

10/10

Exceptional

21 Oct 2025

Brenda

Breakfast was ready when we got there, good variety.

Partner

8/10

Excellent

21 Oct 2025

Cynthia

The bed was very comfortable and the shower was great. Excellent water temp and pressure.

Leisure Family

4/10

Poor

19 Oct 2025

John

TV had no picture - only sound. Staff member came up and attempted to fix it for 20 minutes with no luck. Told me they'd check downstairs and get back to me. Never heard from them. Next day I asked for a discount on the room due to the TV and was refused. \"We don't do discounts on TV.\" Too bad - would have liked to leave a positive review because everything else was decent.

8/10

Excellent

19 Oct 2025

John

Did not eat the breakfast

Self

6/10

Pleasant

18 Oct 2025

Theresa

Room was decent and minimal, bed was soft but saggy. Overall clean enough and no smells. Hallway had strong food smells and stairwell had dog waste smell and dirty walls. Outside front door also had a strong dog waste smell and dying plants in pots. Check in was awkward, not polished but employees are trying to do with less it appears. Tea and coffee were awful and zero fruit or non dairy options. This hotel is ok in a pinch - it was clean - but misses the extra hospitality pluses one gets at Hilton and Marriot, usually.

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Lynne

Room was clean. Bed was comfortable.

Partner

10/10

Exceptional

16 Oct 2025

Joey

Was especially impressed by the front desk staff, particularly Kegan. She was exceptionally friendly, professional, and experienced. Thank you.

Partner

10/10

Exceptional

16 Oct 2025

April

Great Stay

Staff was friendly with easy checkin. Rooms were clean and beds were comforable.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Katie

Very clean spacious rooms and very nice aesthetic.

Partner

10/10

Exceptional

13 Oct 2025

Annaleia

The room was clean and the beds were comfortable. The front desk staff were friendly. I would definitely stay again.

Partner

8/10

Excellent

08 Oct 2025

Karen

Nice hotel

Overall, this place was convenient & clean, with excellent service at the front desk. Daily housekeeping was a nice surprise. There was no recycling option but I don't think there's much of that in the Harrisonburg area. My only complaint was that our room often smelled of cigarette smoke, perhaps because the outdoor smoking area was below us. This only happened at breakfast time and in the evening. Perhaps the smokers can be given a spot away from the building?

Partner

6/10

Pleasant

03 Oct 2025

Mei-Ling

The first room I was originally issued had baby cockroaches crawling on the desk and wall. The desk agent was kind and issued me a new room. I did not see any in the new room. I was expecting a little more for $600+ per night.

8/10

Excellent

28 Sep 2025

Kathy

Rooms were comfortable and staff super friendly

10/10

Exceptional

28 Sep 2025

Patricia

Room was nice. Bed was a bit high but there was a stool to help get up on it. Staff was friendly. We stayed on our way down to Gatlinburg and on the way back up too. Would stay again.

Partner

10/10

Exceptional

25 Sep 2025

Lynn

Friendly room was clean very helpful when needed to extend the stat

Leisure Family

10/10

Exceptional

21 Sep 2025

Robert

Front desk employee Victor was very helpful and courteous both at check in, on the phone and at check out.

Leisure Family

10/10

Exceptional

21 Sep 2025

Patricia

Just a quick overnight stay on our way to Gatlinburg. Quick check-in. Room was nice and clean. Bed was comfortable . Good stay.

Partner

6/10

Pleasant

15 Sep 2025

Lucille

When you walk in the facility it is very stark & unwelcoming. The receptionist was very nice & efficient. The hook that holds the shower head was broken so you had to hold the wand while trying to shower. What happened to the plain old stationary shower heads. Why switch to a hand held shower head? The bed was comfortable & the room was clean. When I went for breakfast around 8:30 A.M. the staff was having breakfast & in the way of customers trying to get their food. If the staff is going to eat breakfast it should be before or after the paying customers have eaten.

Leisure Self

4/10

Poor

12 Sep 2025

Sean

Staff was neither welcoming or rude just a general business like demeanor. What I didn't appreciate is prior to booking I spoke with front desk who started their pool was heated and working, upon arrival I once again confirmed the pool was heated. Needless to say it was either not heated or not working as it was freezing cold. Spoke to the front desk who advised they turned the temp up, stayed out there for awhile and it never got anywhere close to warm

Leisure Partner

10/10

Exceptional

09 Sep 2025

Glenn

Nice breakfast.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Casey

Clean. Checked in really really late/early. Like 4am. The only thing is I wish they would have been able to accommodate a later check out without charging me for every hour and then saying they were going to charge me for another night (as I was walking out with my son)

Don’t think the lady was trying to be mean I just felt like she was stressed but I know making exceptions isn’t their job but anyway I really liked this hotel. The bed was amazing.

Business_and_leisure Family

8/10

Excellent

08 Sep 2025

Candice

Hotel is okay.

Location was good. Hotel is good.
Breakfast was trash.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Robert

Convenient access to Hwy 81

8/10

Excellent

27 Aug 2025

JENNIFER

The bathroom seemed a bit dated, but all in all it was a very pleasant stay. The bed was sooo comfy!!

Leisure Family

2/10

Poor

23 Aug 2025

Alexis

Do not believe the photos online. The hotel has an extremely foul, stale oder. There are areas where you can see pain over spaces that clearly need to be repaired/replaced. There was visible mold in our shower and when we reported to the hotel staff his response was very dismissive.

I was extremely uncomfortable but because the booking was nonrefundable we were forced to stay. Take my advice find another hotel!

8/10

Excellent

23 Aug 2025

Mary

Nice but damp rooms

Nice hotel close to major highway. The room stayed very damp despite the ac running. I was moved to a new room on day 2 and the updates were nicer there. I think the aca need to be maintained so they dry the air.

6/10

Pleasant

17 Aug 2025

Richard

Very spacious room. Pillows could be better. Room was very humid and couldn’t get cold enough. Over all it was just a place to lay our heads

Leisure Partner

10/10

Exceptional

16 Aug 2025

Leesa

Good night and good breakfast

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Gary

Liked the location just off the expressway.
Room was clean and comfortable.

6/10

Pleasant

03 Aug 2025

Stanley

Ok at best

I’ve stayed at many BW Plus hotels and this one was was definitely not up to par with my previous positive experiences I’ve come to expect. Overheard a manager talking about being understaffed while sending home an employee saying they were cutting hours??? Better choices in the area

Partner

6/10

Pleasant

02 Aug 2025

Sharon

It was fine for a place to get some sleep. Sheets were clean, bathrooms were clean and the staff were very nice. Convenient for getting gas and right back on the highway the next morning.

10/10

Exceptional

01 Aug 2025

Ronald Maria

nice welcome

Friends_and_family Family

4/10

Poor

01 Aug 2025

monica

The breakfast was gross, every single morning. It wasn’t prepared well at all.
The

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Nancy

Very nice hotel and staff

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Nancy

Victor at the front desk was very nice and helpful.

8/10

Excellent

21 Jul 2025

John

The location was locally close to many places (restaurants and shops). Clean and quite room.

6/10

Pleasant

20 Jul 2025

Debbie

The bathroom had mold in it. bottom of wall at the floor level. abathroom floor was dirty and appeared to never had been mopped.

Business Partner

6/10

Pleasant

13 Jul 2025

Aaron

Pool was closed and I am traveling with a 6 year old.

Friends_and_family Family

6/10

Pleasant

09 Jul 2025

Wendy

When reserving the room, I chose one with a handicapped accessible bathroom.
The shower curtain was too short and when I stepped out of the shower, water had covered 1/3 of the floor.
I threw all the available towels onto the floor since it was now a fall hazard.
When checking out, I informed the front desk person. His response....I've been here 4 years and no one has ever complained before.
This hotel is off my list to revisit.

Self

10/10

Exceptional

06 Jul 2025

Henry

No Comment

8/10

Excellent

02 Jul 2025

Karen

Good for a short stay!

Spent one night while making a long drive between states. Room was comfortable but humid. The hallways felt nice and dry and cool but it just felt damp in the room and smelled faintly like a wet dog.

Pool was great, our son really enjoyed it.

Breakfast was pretty standard hotel fare, not bad.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Leonid

Convenient location.

10/10

Exceptional

30 Jun 2025

Victoria

Awesome

Leisure

2/10

Poor

24 Jun 2025

shane

There was mold everywhere in each of the rooms we checked into. Mold was also in the and coming out of the bathroom vent. Management refused to refund and also lied to Expedia when they said there was none. I tried three rooms all had the same issues. This was a terrible hotel, the front door didn’t work and also smelled liked smoke everywhere. I’ve never complained about a hotel or business until now but I’d never ever stay there or use best western again. The manager said they would do what they did when Expedia called and inquired and unfortunately they lied about the mold in the room

Business Family

8/10

Excellent

21 Jun 2025

Adam

Older hotel, but it’s been updated and the room was clean. Beds were comfy. No real complaints there.

When we first walked in, the room felt super humid, which was strange because the A/C was already running. Not sure what was up with that, but it was definitely noticeable. The bathroom didn’t have a fan or vent, which isn’t great, and the shower had one of those low-flow heads that just kind of trickles on you.

Breakfast was solid though. Pretty typical hotel stuff, eggs, sausage, biscuits and gravy, potatoes, waffles, but all of it was actually pretty good.

The staff was friendly and helpful, which always makes a difference.

Overall, not a bad stay, just felt like we paid a little more than we should’ve for what it was. Clean, decent, but nothing special.

Leisure Family

10/10

Exceptional

14 Jun 2025

Brandi

Great service. Great breakfast. Room was so comfy

Partner

10/10

Exceptional

13 Jun 2025

Joanne

The beds were too high off the ground. Needed a step stool to get in the bed.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

david

Nothing unique.Basic off interstate hotel
Rooms clean& spacious. Breakfast lack anything for GF diet.

Leisure Partner

8/10

Excellent

07 Jun 2025

david

Nothing unquie. Rooms are clean spacious
Breakfast wouldn’t recommend nothing for GF diet.

Leisure Partner

8/10

Excellent

04 Jun 2025

Kelly

The property looks to have been recently updated. The room had a smell of mildew/mold, and it triggered my asthma. Breakfast was nice. Beds were comfortable. Staff were nice. Overall, a nice stay and nice location

Business Family

10/10

Exceptional

03 Jun 2025

Douglas

Very clean! Staff was wonderful would stay again
Lots of places to eat nearby

Business_and_leisure

8/10

Excellent

01 Jun 2025

Elizabeth

This property was under pet friendly search. However, they only had one pet friendly room, and unless you had a service dog, you will be charged a nonrefundable pet deposit.

Leisure Partner