Name: Hampton Inn Harrisonburg - University
Address: 85 University Boulevard, Harrisonburg, 22801, US

10/10

Exceptional

01 Aug 2026

Roger

Clean, good breakfast!

4/10

Poor

28 Jul 2026

Shelly

The breakfast, the eggs were too salty. The potatoes were soft and mushy. I had cereal and whole milk and orange juice. After trying the eggs. The rooms are small. The paint is peeling and it has the feeling of being an old building.

6/10

Pleasant

20 Jul 2026

Barbara

When I first arrived I was given a room that was already occupied. I found it difficult to connect to the internet

Self

6/10

Pleasant

12 Jul 2026

Mark

Courteous, helpful and polite staff, room was clean and adequately maintained. No exhaust fan in bathroom, which can make room humid. Elevator was temporarily out of service. Breakfast was well stocked with a good variety of choices. Very quick and easy to check in and out.

Partner

6/10

Pleasant

26 Jun 2026

SARAH DUNCAN

Pool closed in June, elevator in June was down to one, our A/C was busted, moved rooms. Not your usual Hampton Inn. Not returning.

Family_with_children

2/10

Poor

15 Jun 2026

Robert

Went for a JMU graduation. The front was nice as well as the lobby, until you checked in. The front desk associate was rude and seemed like didn’t want to be there. The nice thing was that the clerk was wearing gold and purple uniform, however when the customer behind me commented on the clerks attire, the clerk said “yea, I hate JMU, they are making me wear this”

In addition, the shower/tub didn’t have warm water, it was either cold or hot but once you tried to make the water warm, it would default to hot water

If your ever find yourself needing a hotel and the others are sold out, sleep in your car

Family

10/10

Exceptional

06 Jun 2026

Michael

The room was clean with plenty of towels. Whatever issues i brought to the staff’s attention was take care of promptly. Breakfast was great with plenty of options. There was ample parking. I saw a fox in the parking lot one night when we returned to the hotel.He ran int the talk grass behind the hotel.

Friends_and_family Family

4/10

Poor

31 May 2026

Sarah

The room was very very old and not in good repair. Furniture had gauges out of it and fabric headboards were stained and old looking. Bedskirts were pulled and falling apart. Bed linens were clean but old and threadbare. For almost $200 a night I expect MUCH better!!!! I did not see any bed bugs or insects but given the state of this property it would not surprise me at all!

Friends_and_family Family

6/10

Pleasant

21 May 2026

Elizabeth

The hotel is serviceable however could very much use a renovation.

Self

8/10

Excellent

14 May 2026

jeff

Clean room. Bathroom in 346 needs some tlc. The toilet seat was very loose. Cracks in grout did not look good either. Other than that, nice stay.

Self

2/10

Poor

04 May 2026

Michael

Hilton/Hampton should pull the franchise on this place. You book a room there expecting the quality of a Hampton Inn and you get a run down dump.

Self

4/10

Poor

30 Apr 2026

brian

Worst Hampton Inn ever. This place similar to Motel 6. Filthy. Looks like blood stains on window shade that has the roll up by chain, the fabric one wasn't even attached. TV was set for Central Standard time. Room smelled. No light by work table. Furniture horrible. Poor lighting in bathroom. Rug frayed terribly. Pillows useless.

8/10

Excellent

07 Apr 2026

John

I like the location of this property.
Breakfast was nice. Thanks.

Self

8/10

Excellent

07 Apr 2026

Brenda

Air conditioner was very loud and took awhile to cool room. Otherwise clean and comfortable.

Pet

4/10

Poor

05 Apr 2026

Candice

The gym has two pieces of equipment and that’s it. The AC didn’t actually work but luckily that’s what we do for a living. The staff was ugh there we will say that. The room was clean but it stunk and the bed was like sleeping on a piece of wood. The tv didn’t work and the elevator was questionable.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Deborah

Very good breakfast

10/10

Exceptional

31 Mar 2026

Marilyn

It was like a normal Hampton Inn, but I do miss the Chocolate Chip Cookies

6/10

Pleasant

28 Mar 2026

Melissa

breakfast was fresh. I feel the hotel was out dated

Partner

2/10

Poor

09 Mar 2026

Rosetta

Hampton Inn should pull its brand. The hotel is in terrible run down condition. Every piece of furniture is scarred and faded, carpets dirty and worn, elevator broken and the other with the control panel in shamble. Tiles cracked long in need of repair. The comforter only has a one sided cover, the shower dripped non stop. This hotel hurts the Hampton Inn and Hilton brand.

Self

8/10

Excellent

01 Mar 2026

Carolyn

The room was very comfortable. I had a perfect sleep! The staff was very nice.

Family

2/10

Poor

15 Feb 2026

Tyler

We did not end up staying. We checked into our room and there were hairs on the bed. Overall the room was not very clean. The door to the bathroom has no lock and is a sliding door which was not idea. We asked to be switched to a different room due to the bed having several hairs. We were then not able to get into the room due to the key card not working. We had two men help us and we ending up receiving a different key card that did not work. We then received another key card to the room next door which did not work. The key cards miraculously started working after trying it for several minutes which was strange since nothing had changed. It was a very strange experience and our room was still not very clean. You could see build up on the headboard and arms of the couch. Overall the entire hotel was not very clean. We did not feel comfortable or safe staying.

Leisure Partner

8/10

Excellent

07 Jan 2026

Serge

Yes rom was ok

10/10

Exceptional

24 Dec 2025

MILDRED

Staff was courteous, hotel was clean…a little dated but nice. Good breakfast selection.

Partner

10/10

Exceptional

09 Nov 2025

Estella

Very easy check in
Room was very clean and loved the breakfast options

Leisure Self

10/10

Exceptional

31 Oct 2025

Mary

Staff

Leisure Partner

4/10

Poor

29 Oct 2025

Robert

Room was not very clean. The outlets were all lose

Leisure Partner

2/10

Poor

27 Oct 2025

Yong xiang

This is Yong He; your salesperson sold you the car before. I see you coming in today to get your car service, I hope you’re enjoying the car you have now; as a valued customer, I wanted to let you know about an exciting opportunity to upgrade to the latest New Car model. With enhanced features, improved performance, and cutting-edge technology, it’s

8/10

Excellent

27 Oct 2025

Judy

Parking was ample.. only one thing I would change is to have a microwave oven in the room.

6/10

Pleasant

22 Oct 2025

Blynda

Hotel was fine but it’s awful the price goes from $120 per night to $500 per night just because it’s Family Weekend at JMU.

Leisure Family

2/10

Poor

28 Sep 2025

joanna

Room was filthy. Bedding on pull out was dirty & I had to redo the bed. Bathroom was dirty had to clean myself.

2/10

Poor

28 Sep 2025

Stephanie

Arrived put on the 3rd floor and the elevator was not working. Tv didn’t work! It would turn on and turn off but could not change the channel therefore we only had the weather channel and no Netflix to connect to. SHOWER… scolding or cold there was no in between. Def will NEVER stay at this Hampton Inn again.

Leisure Family

2/10

Poor

28 Sep 2025

Ronald

The area was fine but the elevator was constantly down, the staff failed to replenish shampoo and soap in the room, despite repeated requests. The front desk was rude and indifferent. We will unlikely stay here again unless no other options available

Leisure Family

6/10

Pleasant

28 Sep 2025

Robert

The only issue was the age and condition of the hotel. Old and moldy shower curtain, cracked floor tiles in elevator, “scratchitti” on elevator walls. The price was right, but this place is probably next in line to get knocked over.

Leisure Family

6/10

Pleasant

25 Sep 2025

MICHAEL

Room needed to have repairs made. Curtains and blinds need to be replaced.

Friends_and_family Friends

8/10

Excellent

22 Sep 2025

George

Staff and location are excellent. The condition on the property is very dated.

6/10

Pleasant

19 Sep 2025

Robert

Need of upgrade.

Furniture tattered. No lighting at desk. TV remote in bad shape.

Business

4/10

Poor

17 Aug 2025

Angele

Front desk staff never so much as looked up most of the time
The room was unbearably musty smelling, we had to keep the a/c at a low setting at all times to lessen the stench. The door was heavy & slammed constantly, plus the entry space (narrow) made coming and going, especially with luggage and the heavy door, unnecessarily difficult. Husband sustained a bruise on his lower arm at one point. Hallway was overly warm & humid. This town is where my grown kids live so we visit at least annually - we would never ever stay again

Partner

6/10

Pleasant

17 Aug 2025

Anthony

Mediocre stay for move in day.

The food was mediocre at best, and the service was not very good considering it was move in weekend at a major college and they only had one person staffed at the breakfast area. They constantly ran out of items and so many people were constantly waiting for things they needed.

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Regina

First time stay

First time stay at this hotel in the area for my daughter's college move in. Very friendly and helpful front desk staff at check-in who offered a special rate code for future stays. The room was clean and decent. Maintenance came right away when I had trouble with the tv and thermostat. My son enjoyed the pool and breakfast was nice too. Will definitely return!

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Timothy

Nice that it was within walking distance to dining and shopping. Just wish the room had been kept up more.

6/10

Pleasant

10 Aug 2025

Paula

Carpet needs to be stretched out - tripping hazard.

6/10

Pleasant

05 Aug 2025

Verified traveler

Room needs updated!

The beds were very hard. When we stay at a motel we like to have a very comphy bed. The whole room needs updating. The furniture and carpet look old. We were happy to have a mini fridge.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Kirsten

We were in a jam and needed a place to stay. Luckily we were able to get in. The staff was friendly and acommadating, very understanding of our situation. We would definitely stay here again.

Leisure Family

10/10

Exceptional

25 Jul 2025

Jennifer

The Expedia agent needed to call the hotel several times bc my reservation was not in their system and then when it was - the Assistant Manager Nichole who was wonderful
And very accommodating couldn’t click on the reservation to check us in.

8/10

Excellent

30 Jun 2025

Jan

It was not up to the usual standard of Hampton Inns.

Leisure Self

6/10

Pleasant

23 Jun 2025

Rachel

Hotel needs an upgrade. Bathroom especially. Carpet is unglued is a significant fall hazard, as it bucks up. Toilet too low for seniors. Entire facility needs upgrades.

Leisure Family

8/10

Excellent

22 Jun 2025

John

Housekeeping is every other day.

2/10

Poor

13 Jun 2025

April

Pool was out for 3 days, I stepped on a screw/nail in the hallway on the 4th floor maintenance pulled it out. Ice machine on 4th floor didn’t work and had no signage posted. Breakfast was AWFUL!! Hot as hell in the main area and hallways. Room smelled old and musty. Vent in bathroom was dirty and had mold on it

Leisure Family_with_children

2/10

Poor

11 Jun 2025

Brian

Rooms are old and out dated, staff was rude. Pool was closed during visit and wasn’t not advertised that it would be closed. Only reason we stay at this hotel was for the outdoor pool.

Leisure Family_with_children

8/10

Excellent

04 Jun 2025

raymond

Quick trip

Business Partner

8/10

Excellent

25 May 2025

Scott

The most common way for the company in which the customer has

4/10

Poor

18 May 2025

Christa

The room smelled of raw sewage!

Friends_and_family Family

2/10

Poor

16 May 2025

Amanda

My room wasnt available at 3 and our King bed room was not available and I was given 2 doubles.

10/10

Exceptional

11 May 2025

Barbara

Would recommend it, and would certainly stay there again.

4/10

Poor

11 May 2025

Richard

Just a ok stay

I have stayed in many Hampton inns this one needs updating it’s in a nice location but for the price they charge for a nite you can do better in that area.

Friends_and_family Family

10/10

Exceptional

07 May 2025

Alissa

Stay frequently .

Leisure Family

10/10

Exceptional

06 May 2025

Carmen

Quick and fast check in

6/10

Pleasant

06 May 2025

Maryann

Room was clean and staff was helpful

Leisure Family

8/10

Excellent

03 May 2025

Annie

Everything was good but the toilet in room 211 was to low. It was hard to try and sit on the toilet.

Partner

10/10

Exceptional

23 Apr 2025

Ashley

Great last minute stay plenty of parking with my truck

Business_and_leisure

4/10

Poor

12 Apr 2025

Darlene

Upon arriving stood in line for 30 minutes waiting to check in. Entering our room we were supposed to have King room. Had 2 double beds. Front desk stated Expedia doubled booked and that rooms were booked a day before we arrived. On Expedia app it stated there were King rooms available. We had just booked the room 7 hrs prior to check in. They stated they had contacted Expedia for them to get in contact with us about overbooking of rooms. We never received any email or contact from anyone. The hotel would not adjust our bill. The room was small and dark due to limited lighting. The front desk manager that came in at 11:00 pm was rude and refused to even attempt to adjust anything. Blamed Expedia for everything.

Leisure Family

10/10

Exceptional

05 Apr 2025

Philip

Very enjoyable experience.

Leisure Family

8/10

Excellent

24 Mar 2025

Amy

The front desk staff were very friendly.

Leisure Family

6/10

Pleasant

23 Mar 2025

James

I booked 2 months ago but not the room they had to put me in. I booked King bed single but got a tow bed room was not happy. The electrical outlets are old and worn. The furniture was very worn.

Leisure Self

8/10

Excellent

06 Mar 2025

Flavio

Good option to stay close to downtown Harrisonburg and Massanuten resort.

Leisure Family

8/10

Excellent

04 Mar 2025

Joy

Property was older. Room was a little run down. Staff was very friendly and helpful.

6/10

Pleasant

04 Feb 2025

Wendi

The front desk staff was friendly and welcoming! I know it is going through a renovation thus the lower stars.

Leisure Family

10/10

Exceptional

17 Jan 2025

Jeffrey

Used digital key and checked in on app

Leisure Friends

6/10

Pleasant

31 Dec 2024

Tyler

.

8/10

Excellent

14 Dec 2024

Jeanine

AJ at the front desk provided excellent service. Room was comfortable. Breakfast and coffee were luke warm.

Friends_and_family Family

8/10

Excellent

12 Dec 2024

Sherri

The property was convenient to nearby amenities.

8/10

Excellent

02 Dec 2024

John

work in progress

Hotel was clearly being renovated and the changes are good ones. The direct TV in our room never would load. We didn't need it, but I informed the front desk.
The bathroom slide door is probably something that needs to go away or be upgraded, as it's lacking in privacy as it doesn't seal/close.
Overall the staff was great and the improvements are welcomed. I love the location and will return after the renovations are over.

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Hannah

I really liked my stay, I came for the last home game at JMU and found my room to be very clean, the linens were fresh and clean, and the bathroom was super nice with a bathtub and shower. Breakfast this morning was delicious, I had a cheese omelette with sausage and potatoes and hot coffee and orange juice, and two tiny waffles - they also have cereal and oatmeal and toast and muffins and yogurt, etc. Really good value - my stay was around $100 when all the other hotels in Harrisonburg seem to be raising their rates to $300 or $400 per night to capitalize on game day crowd.

Leisure

6/10

Pleasant

10 Nov 2024

Brian

Meh

Hotel is very dated. Room smelled like stale smoke which is strange since it is smoke-free. Initial room door was left open prior to us opening it. Pretty sure my father in law was charged a different rate than originally quoted. Housekeeping gave us fresh towels but did not make the beds.

Friends_and_family Family

6/10

Pleasant

28 Oct 2024

Jaime

Average hotel with above average price

Average room/hotel with above average prices. Room was clean enough. Carpet needs replacing. Only received towels one time during a 6 day stay. Room was small. Bathroom had a sliding barn style door that was shared with the closet. Very \"cozy\" with the bathroom that had no fan or real door only being about 2 ft from the bed. Breakfast was decent. They have coffee available all day which was nice. They had complementary cookies from time to time. Beautiful view from the room was a positive. Room keys stopped working twice over the stay. Elevators were periodically out. Would only stay here again if there were no other options due to the price.

6/10

Pleasant

28 Oct 2024

Christiana

The property is dated, rooms are small and cramped especially if you have 2 adults and 2 kids. Bathroom is small and do not like the slider door, and it faces the middle of the room. The lighting in the room was sparse and not bright at all.

Leisure Pet

10/10

Exceptional

18 Oct 2024

Linda

Queen vs. Double

The reservation booked was for a queen bed, we were told that all queen bed rooms were not available, we were given a room with 2 double beds. That was ok. The other issue was the drain in the bathroom sink was super slow draining.

Partner

6/10

Pleasant

15 Oct 2024

Kylie

the closeness to jmu is nice.

Business Self

6/10

Pleasant

06 Oct 2024

Jeffrey

Ok stat

The hotel elevator was out of service had to use stairs but there was a weird smell in the staircase. The room was outdated and I particularly don’t like carpet in the room.

Partner

8/10

Excellent

30 Sep 2024

Genevieve

The staff was awesome. The hotel elevators were out an entire day and that was really hard on our kness, we were on the 4th floor. The breakfast bar was great and again, staff was really nice and helpful.

Leisure

2/10

Poor

29 Sep 2024

Amy

Elevator wasn’t working. Hotel room door was broken and didn’t close. Air conditioner rattled off and on. Water stains all over the ceilings and walls. Pool was green snd unsafe to use.

Leisure Family

10/10

Exceptional

26 Sep 2024

Zorina

I left an outfit in my room and the staff was very helpful in working out a way to get it back to me. Excellent customer service!

8/10

Excellent

22 Sep 2024

Nick

Close to JMU

Leisure Self

6/10

Pleasant

16 Sep 2024

Laura

The water didn’t heat up when showering. Refrigerator didn’t keep my items cold. Had to throw away my items the next morning.towels were very thin.

10/10

Exceptional

04 Sep 2024

Gabriel

King suite very spacious separate living room and room

Business

10/10

Exceptional

04 Sep 2024

Lisa

Great location for lots of dining and shopping choices.

Partner

6/10

Pleasant

30 Aug 2024

Dave

I think they are renovating this hotel, but where we stayed was old. It was fine for a quick stay

Partner

6/10

Pleasant

23 Aug 2024

Verified traveler

Property and cleanliness is substandard

The pros:
Friendly staff.

The cons:
Obviously remodeled property needs detail attention. Broken tiles, etc.
Maid missed dirty towels and linen. Stained carpet b side the bed. Bathtub drained very slowly and just looked nasty.
Bed was not soft and comfy like all other Hamptons.

They give you room service, which includes exchanging towels, etc, every other days. On my second day there were two used, dirty towels that were very obvious, that weren’t touched. I had a small cut on my face the first night which bled a little on the pillow. After the second night when they made the bed and changed towels, they did make the bed, except they did not use clean linens. The same stained pillowcase was left right there front and center, bloodstains and all. My stay was four nights, so that means that the bloodstained pillowcase was there for four nights as well because they never changed the linens until after I was gone to prepare for next guest. I did a search of the area to look for hotels, the other two Hampton Inn’s that showed up in Harrisburg were more expensive than this one and now I know why. do yourself a favor and avoid this property.

Self

2/10

Poor

16 Aug 2024

Jason

The rooms beds were so hard. We didn’t have a microwave. The toilet water was so high it was impossible to take a number 2. The wallpaper was falling off. It was a weird slide door for closet and bathroom. But only one could be covered at a time. The staff were super nice.

8/10

Excellent

14 Aug 2024

John

Friendly staff and the room was clean

Leisure

8/10

Excellent

13 Aug 2024

Kimberly

The hotel definitely has some age on it, but it was overall nice and clean. The pool was great. Staff was very accommodating. The area it is in is beautiful. Definitely would come back if I end up needing to stay in Harrisonburg again.

Leisure Family

10/10

Exceptional

11 Aug 2024

Leslie

Very comfortable stay.

Our stay was very comfortable! The staff was very friendly and helpful. They were doing some repairs to a few places in the walls on the first floor and replacing some of the wallpaper. We were unable to hear any of the work in our room. And it was completely finished before we checked out. I was very impressed!!!

Business

4/10

Poor

10 Aug 2024

Jacob

The people were great. But the place is run down. The gym smelled badly of mold. The pool was murky. The elevator only worked if you pressed the Up button, even if you’re going down. I wouldn’t recommend staying here until this location maintains the hotel better.

Leisure Family

10/10

Exceptional

09 Aug 2024

Paula

Everything thing was great room,size cleaniess. Only thing was the toilet would not go down good, other than that everything was great

Friends_and_family Family

4/10

Poor

06 Aug 2024

Samuel

Carpets had stains everywhere. Staff at front desk were incredibly kind however.

Business Self

10/10

Exceptional

05 Aug 2024

JANIE

We had a great time, after relocating to a different hotel location because the elevator was not working and nom rooms available on lower floors to accommodate my disability of not being able to walk up-and-down the steps The customer service was excellent.

Friends_and_family Family

6/10

Pleasant

02 Aug 2024

Lisa

Rooms need updating.

Leisure Family_with_children

4/10

Poor

28 Jul 2024

Bonnie

Property is very old and dated. Elevator did not work and obviously had not for some time. I was not informed of this before my stay and it made it difficult with small children. The bed linens had nasty stains. Would not stay at this location again. There are plenty of up to date hotels in the area.

Leisure Family_with_children

2/10

Poor

27 Jul 2024

Alexis

We checked in late on 7/20, and were told upon check in that the elevators were out of service. Huge inconvenience, as we have a young toddler and baby with a travel crib, cooler for baby’s milk, etc. We asked if they had anything available on the first floor, and were told they did not. We asked about a discount, and the man checking us in said we could bring up the issue with Expedia. They’d contact the hotel and confirm and get us a discounted rate. Unfortunately, that was untrue. Apparently hotel rep stated they sent out emails to guests telling them of the elevator outage (untrue) and it is on their website (it was not, because the issue had JUST STARTED!). Not only did we have to trek up 4 flights of stairs multiple times with a toddler and baby and all of their necessities, the room also smelt horrible and unclean. I will not be staying at another Hampton Inn in my future travels.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2024

David

Excellent staff. AJ does a great job at the front desk. Michael does a great job over seeing room service. I will be back

Business_and_leisure Self