Name: Mercure Plaza Biel
Address: 40 Neumarktstrasse, Biel, 2502, CH

8/10

Excellent

27 Sep 2025

Michael

Great staff, very friendly. Room was nice and clean. Appreciated the underground parking.

Leisure Family

8/10

Excellent

14 Aug 2025

Joanna

A very nice stay in Biel. The room was clean and comfortable. They provided extra towels and coffee pods on request and the staff were very helpful. The only small issue was the sauna was not working properly as there was low heat but otherwise the stay was very good.

Leisure Self

10/10

Exceptional

12 Apr 2025

Marcel

It is a great hotel…
What I was missing was softer pillow, beside the relatively hard pillows…
The price was definitely on the high side!!!

Business_and_leisure Partner

10/10

Exceptional

02 Mar 2025

Andrew

Friendly staff and excellent breakfast buffet.

8/10

Excellent

26 Oct 2024

Rami

N

Business Self

10/10

Exceptional

06 Nov 2023

Rania

Amazing

Leisure Friends

10/10

Exceptional

02 Nov 2023

Giuseppe

Nice hotel

Nice hotel with all comforts needed

Business

8/10

Excellent

19 Sep 2023

Giuseppe

Good hotel in the centre of Biel, rooms are clean but small and breakfast might be improved, dinner is nice!

2/10

Poor

09 Sep 2023

Irma

This was by far the most disappointing experience. We got to the hotel & just left our bags & immediately left to see the city. When we got back we had the time to check on the conditions of the room & noticed that it was dirty. Found some hair on the bathtub and pillows, the floor was sticky. We know this things can happen & thats why we approached the lady on the front desk. She offered to change rooms but told us they would make a downgrade bc they didnt have any rooms like the one we paid for available. We agreed to it but also asked about the fee difference between the rooms & they told us not to worry about it, that they’d find a solution. After the 3 nights, at checkout time we asked about it again. They brought the very unprofessional rude manager to tell us that they wouldn’t be refunding the fee difference because our new room was a “complete mess”. We are delicate & careful people & don’t like leaving our stuff all over the room, so we always leave our stuff well packed and locked. We let them know this couldnt be our case. Even if it was, it is their job to clean the room bc they charge you a fee for that & has nothing to do with receiving as a new guest a clean room. We also let him know about this. And this is when he started talking to us in an aggressive way, telling us to “not behave like animals” referring to how we were complaining & demanding an actual solution. Also called us “sensitive people from Spain” when we’re not even Spanish. FULL REVIEW ON GOOGLE

Leisure Family

6/10

Pleasant

28 Jun 2022

Avi

Roomswere not cleaned proparly, no filling of the coffee sachets. Aircondition does not cool. Very nice stuff

Business Self

10/10

Exceptional

25 Oct 2021

Xin

Lake and centre nearby good location

Friends_and_family Family

10/10

Exceptional

10 Aug 2021

Verified traveler

Very nice property and helpful staff all around

8/10

Excellent

06 Aug 2020

Malcolm

quality and value

all good, nice hotel

Partner

2/10

Poor

24 Jul 2020

Verified traveler

Not a 4 Stars

The Hotel has no room service. The cleaning lady entered in my room without knocking.
The restaurant does not open every day.
The breakfast is not on self-service mode.
They tried to charge parking fees on me. I had no car. They tried to make me pay the entire fee twice (check-in and check-out) and it was already paid.
Quality of the air inside the room is horrible, creating lot of caugh.
It is definitely not a 4 stars.

Business

8/10

Excellent

06 Jan 2020

Natalie

Room service claimed it was 24 hrs and it was not. The food was also a tv dinner that was warmed in the microwave for 8 mins i know because it said it on the box. Tv dinner was 15 dollars . Also they cut all current/light at 12am the first night I was there. Breakfast was below aaverage. Besides this staff was really nice.

Leisure Partner

8/10

Excellent

20 Jun 2019

Verified traveler

Late checkout..

The stay was really nice and the room at the Hotel was very comfortable, and the fact the we could checkout around 14:00pm was a life saver!
So the overall stay was excellent.

Partner

8/10

Excellent

28 Mar 2019

Verified traveler

Good location in central Biel/Bienne. Room and bathroom were ok. Price reasonable. Underground parking available at a cost - awkward remote control, tight to get in, but helpful as parking nearby can be difficult

Friends_and_family Family

6/10

Pleasant

26 Dec 2018

Lucinda

Double booking . Stressful situation

Hotel told us that we could only stay for one night even though we had booked and paid for 2 nights 2 months in advance , after exspensive calls to hotels.com the hotel finally agreed that it was their mistake ! Very stressful as My daughter was a teenager in a foreign country!

Friends

8/10

Excellent

07 Dec 2018

Verified traveler

good location in the centre of the town. Good for all local amenities

2/10

Poor

04 Dec 2018

Verified traveler

Will not be returning

Mould on the walls. Heating broken. Rude staff.

2/10

Poor

07 Nov 2018

Verified traveler

Avoid this hotel!

The service is absolutely awful. The first night I had to wait 20 minutes for someone to show up at the reception for my check-in. By the time I made it to the room, the kitchen was closed and I could not get some warm food after my long trip! They try to rip you off and charge you for the car park whether you leave your car there for an hour or the whole night, it's the same price. The person who told me that is the most unpleasant man I have ever met in my life! The customer service is awful, they won't do much to make it an enjoyable stay. There was a weird smell in the corridor, and the room was not very clean either. I will never ever go back to that hotel!

10/10

Exceptional

01 Sep 2018

Ralph C.

Perfect locale, clean great staff

Nice hotel near old town and the lake. Very clean. Great staff!

8/10

Excellent

23 Aug 2018

Verified traveler

Comfortable and Convenient Accommodations in Biel!

It was nice. Our room was comfortable and the location was convenient for us because we were there to see some friends in Biel who lived less than a mile from Mercure Plaza.

Partner

10/10

Exceptional

22 Feb 2018

Jack

Very comfortable stay

Very friendly and helpful staff. Good breakfast.

8/10

Excellent

07 Feb 2018

Chunman

Nice hotel and clean, staff also very nice

Very nice hotel

10/10

Exceptional

22 Jul 2017

Verified traveler

Great hotel in great location

hotel was great. booked a junior suite. wonderful room comes with Kitchenette and good sitting and dining area.

breakfast was good. coffee was superb.

front desk staff were all very good at customer service. great experience.

10/10

Exceptional

05 Jun 2017

Richard

Fabulous hotel

Friendly and helpful staff, comfortable bed,good food and pleasant surroundings

4/10

Poor

28 Apr 2017

Gareth

Mecure - Biel Bienne, Switzerland

The hotel is tired inside and could do with a refurb ! All the staff were very nice and helpful but the pictures of the hotel are a bit false and the reality is not so nice !

Family

10/10

Exceptional

03 Jan 2017

Patty

The right location

The location of the hotel was convenient from the train station and the old town.

Family

10/10

Exceptional

17 Sep 2016

Thierry

Nice hotel in Bienne Biel

Staff was extremely friendly, and hotel is nicely located in center of Bienne. Only downside was no included breakfast in room fare.

8/10

Excellent

04 Sep 2016

Simon

Although I had booked on-line using hotels.com and got confirmation. The hotel did not have the booking in their system. Fortunately they found a room.

6/10

Pleasant

14 Jun 2016

Mr Don

Good stay but ....questions

At first I was offered a room in which the bed was located against a wall - other side of which had the staff lift/lift door. I would have not had any sleep if the staff had started using it. When this was declined another room was offered. I was surprised to see this room being used as a mini suite!

8/10

Excellent

08 Jun 2016

Verified traveler

Great except for the food value.
Staff was outstanding!
Location good for taking different daily site seeing trips to other cities and regions

8/10

Excellent

03 Apr 2016

Verified traveler

Excellent hotel, convenient to downtown and the old city.

4/10

Poor

10 Jul 2015

Verified traveler

Tired hotel

Tired hotel, which has seen little investment in years. Not a 4 star hotel in my opinion. Lack of effective air conditioning, thin towels and poor service do not warrant 4 star rating

10/10

Exceptional

03 Jul 2015

Sook Ling

Great Location and Breakfast

Overall we had great stays in Mercure Biel. Breakfast was great, good spread of bread and pastries. They even have hot chocolate. Location wise also very convenient, less than 10 min walk to main station. 5 min walk to alstatd and supermarket and shopping streets around the corner.

6/10

Pleasant

07 Jun 2015

Mario K.

Not a good experience

The free parking was parking on the street. The air-conditioned did not work and the Wi-Fi did not work well.

Family

8/10

Excellent

25 Jan 2015

DvD 1962

Solution driven

Its all about customer service, and the staff at the Mercure Plaza in Biel know this perfectly.
We arrived late to be confronted with at first no reservation being found in our name, and then being told they didnt have the room type we booked.
Apologies followed with a clear statement that they would find a way to make it right, which they did within 30mins phoning us all was as reserved and booked.
Well done!

Partner

8/10

Excellent

15 Dec 2014

Verified traveler

Central location

Bathroom was much nicer than the room. Good breakfast. Good location. Overall feeling a bit old fashioned. The hotel could be a bit renovated. THe room had a smoke smell even though it was a non smoking room.

Family

8/10

Excellent

31 Oct 2014

Stewart

Thank you Mercure Plaza Biel

I needed to stay in a hotel in Biel/Bienne for work purposes, and anyone who has stayed in Biel will know that the choice of hotels is limited. Ideally I wanted somewhere with gym/fitness facilities, and some healthy eating options. I must admit I wasn't sure what to expect from this hotel, but I was pleasantly surprised. They describe their gym facilities as 'small' which is accurate, and enough for my needs and there are some healthy choices on the menu. The staff are friendly and welcoming, and I had a hassle free stay.

6/10

Pleasant

27 Oct 2014

Victor

rooms facing street side are very noizy

Was not posdible to sleep because of the street noize. And they did not want to change the room until I said I move to another hotel.

10/10

Exceptional

20 Aug 2014

Verified traveler

Went to Biel on vacation to look at watches and watch manufacturers. Beautiful city. Hotel is in a convenient location for exploring the town.

6/10

Pleasant

09 Jun 2014

Verified traveler

Good Hotel, Poor Food Choice

Choice of food in the restaurant is poor, also there is no notice that restaurant is closed on Sat & Sun.

6/10

Pleasant

30 May 2014

Scott

Ok hotel for the price

Ok hotel at this price point, very handy for the old town and the town centre!

10/10

Exceptional

28 Aug 2013

Verified traveler

just a few min walk to shopping and bus line

nice and helpful staff

8/10

Excellent

09 Jun 2013

Angus

Only the catering was below expectations.

Hotel clean and comfortable, as one might expect, no complaints on that front. No resturant service on a Saturday evening, there was limited selection of snacks available in the bar. We eat out. Breakfast in the morning was a challange as we fought off two coach parties (Russian and Korean) decending on the buffet breakfast. No shortage of food, just difficult to get close to it, unless you left your manners at the door. No problem for the worldly wise :).

6/10

Pleasant

30 Mar 2013

Andreas

Old Hotel well located

The hotel is well located right in downtown Biel. The building needs to be refurbished but the bed was comfortable and everithing was clean. Breakfast was CHF 20 and althaugh at 9am the dining room was empty I could not find a tables new set.Overal ok for a short stay.

8/10

Excellent

04 Nov 2012

WF chow

The stay is comfortable. Room are clean and the bed is comfortable. And service is good. Unfortunately the gym is too small to advertise to have gym facilities. A little misleading.... Only one track mill and 2 bicycle machine. I am a little disappointed.

6/10

Pleasant

09 Oct 2012

Koni

Rooms not separated enough

Noises from the neighbor rooms could be heard ways to much

10/10

Exceptional

12 Sep 2012

Verified traveler

Good location...but it's a small town

Hotel is walking distance from train station...restaurant is ok....but overpriced...but it's Switzerland after all so no surprise there.

8/10

Excellent

12 Sep 2011

Verified traveler

Hotel, but Restraunt rather slow

The hotel itself was fine but I ate with a group of colleagues in the Restaurant and the service was very slow, frankly I think they weren’t up to the job of serving more than a handful which was pity as the food was OK when it arrived (after about 2 hours).

8/10

Excellent

25 Aug 2011

yoram

must have air condition- with out air condition with out air condition I will not stay there again

8/10

Excellent

23 Jul 2011

Verified traveler

Very nice hotel. Good value especially for Switzerland. Would stay here again. The only negative is Biel is pretty boring to visit. Recommend staying in Neuchatel if you have to be in the area. I was here for business and had rental car.

8/10

Excellent

13 Oct 2010

Howard

Great place to stay

This was a good hotel. I'd stay there again. We (Americans) were able to get from the train station (gare) to the hotel via the bus system. The bus comes within a block of the hotel, which is an easy bag drag. Nice clean room, and our room had a balcony.

The staff was great and helpful, too.

The only down thing was the shower head clamp would not stay up. So, the shower head was about my waist, and when I needed it higher than that, I had to hold it.

Other than that, this is just the type of hotel my wife and I look for when we are traveling. A nice, clean place to stay with comfortable beds and a water pot so we can make coffee or tea.

Partner

10/10

Exceptional

28 Jul 2010

Verified traveler

Nice hotel with free wi fi and mini bar

The highlights of this hotel were the free minibar and wi fi. The mini bar was stocked each day with 2 waters, a coke and an orange juice. The wi fi was free only in the lobby or bar but this was fine with us and much better than most of the rest of Europe.
The staff was friendly and helpful and we loved the cozy neighborhood.
cons:
no air conditioning just a fan and our room was on the side by a busy street. The shower also had no door.
However we had a good stay and would use this hotel again.

4/10

Poor

17 Sep 2009

David

Hidden charges, no smoking

There are charges per day for using the hotel parking, though this was not stated to us when we checked in. Room service also comes with a surcharge on top of the price listed in the room service menu. We booked a smoking room but were informed at check-in that it is against the law to smoke in hotel rooms in Switzerland, hence the low rating for \"Comfort of your room\".

10/10

Exceptional

26 Jun 2009

Verified traveler

Location and comfort

Conveniently located for the old town and the business center.Comfortable modern hotel with friendly welcoming staff.

8/10

Excellent

02 Jun 2009

Spiny Traveller

A great hotel in Biel/Bienne

We spent four nights at the Mercure while doing a performance in Biel. We were surprised at the quality of this hotel, given it's not a tourist destination. Very clean, comfortable, large rooms, good location for this city. Our first room on the street side was quite noisy, but staff gladly moved us to the very quiet side facing some buildings and a lovely rooftop meadow. Terrific sauna and fitness room. A very nice experience and excellent value.

Partner

4/10

Poor

27 May 2009

Josef

rooms

very small rooms

10/10

Exceptional

12 Mar 2026

Damien

Chambre petite mais très confortable, bien située en centre ville

10/10

Exceptional

07 Feb 2026

Corine

Personnel très accueillant et sympathiques

10/10

Exceptional

25 Aug 2025

Victor Faouzi

Toujours la

Excellent accueil disponibilité du personnel avec l'amabilité et le sourir

Self

10/10

Exceptional

21 Aug 2025

FRANCOIS

Bienne côté ville

Hôtel à 2 pas de la vieille ville et pas trop loin (une petite dizaine de min) à pieds de la gare. Ça rallonge le trajet pour le lac mais ça reste jouable en un gros 1/4h. Chambre propre et moderne, élégante. Le non-remplissage du gel douche était toutefois étonnant pour un hôtel de ce standing. Mention spéciale au buffet du pdj, très complet et quali.

Partner

10/10

Exceptional

26 Jul 2025

Odd

Bruk dette hotellet hvis du skal til Biel !

Mercure Biel er rett og slett et godt hotell. Flott rom og meget god frokost. Det er også en bar og restaurant på hotellet. Bare 3-4 minutter til gågatene i sentrum.
Hotellet anbefales !

Self

10/10

Exceptional

10 Jun 2025

Victor Faouzi

Comme d'habitude trés bon accueil disponibilité du personnel efficacité

Self

6/10

Pleasant

06 Apr 2025

Marcelo Tessetore

Hotel bem meia boca

Hotel bem mais ou menos, atendimento ok, mas a estrutura do hotel só o térreo é bonito os andares ainda são antigos e os quartos velhos, banheiro com banheira e as toalhas são mais pano de prato do que toalhas péssimo.
O café da amanhã é muito bom vale a pena pagar e o bar com drinks espetaculares o atendimento do Caio é perfeito

Business

10/10

Exceptional

30 Dec 2024

Victor Faouzi

Agréable

Comme d'habitude acueil très sympa efficace et rapide a l'écoute du ckent

Self

10/10

Exceptional

11 Nov 2024

Celine

Service+

Hôtel idéalement situé et excellent service.
Je recommande le roomservice pour son copieux petit déjeuner et produits de qualité.

Friends_and_family Family

8/10

Excellent

09 Nov 2024

Chantal

Tiptop wie schon die letzten Jahre

Gutes solides Hotel, super Frühstücksbuffet

Business

10/10

Exceptional

02 Nov 2024

Georgette

Schönes Hotel

Friends_and_family Friends

10/10

Exceptional

22 Sep 2024

Victor Faouzi

Bonne accueil

Comme d'habitude accueille tres sympa rapide et efficace. Chabre propre grand lit et agreable surprise avec la lacine a café nespresso

Friends_and_family Family

8/10

Excellent

20 Sep 2024

Marion

Bei der Ankunft war der Boden im Zimmer nicht gereinigt. (Haarbüschel, Haarnadel, Schmutz)
Nach Beschwerde wurde schnell und gut nachgereinigt.
Die Mitarbeiter an der Rezeption waren sehr freundlich und zuvorkommend.
Garageneinfahrt extrem eng, neue Felge verkratzt.

Leisure Partner

10/10

Exceptional

14 Sep 2024

Corine

Rapport qualité/ prix

Leisure Partner

10/10

Exceptional

21 Aug 2024

Morten

Strålende sted til hyggelig pris.

Moderne og fint hotell sentralt plassert og nær Gamlebyen. Rent og delikat rom og vennlig betjening som tok imot i resepsjonen.

Self

6/10

Pleasant

11 Aug 2024

Patrick

It was rather old, could use a renovation. Breakfast was small.

Business Self

8/10

Excellent

10 Aug 2024

Dani

Top

Leisure Family

6/10

Pleasant

29 Jul 2024

Nicolai

Dafür das Frühstück extra kostet fande ich die Auswahl und Qualität sehr beschämend.

Business

8/10

Excellent

17 Jun 2024

Victor Faouzi

Service de qualité

Comme d'habitude accueil service très agréable

Self

6/10

Pleasant

12 Jun 2024

Stephan

Ich hatte ein sogenanntes Superior Zimmer. Das Badezimmer ist selbst für schlanke Personen extrem eng. Seide war leer…
Der Preis ist nicht gerechtfertigt!

Business Self

8/10

Excellent

01 Jun 2024

Kathrin

Das Hotel ist gut gelegen und vieles ist gut zu Fuss zu erreichen. Die Strasse ist im Zimmer allerdings gut zu hören.
Das Frühstück war sehr gut und die Dame dort sehr freundlich ebenso, wie die Leute vom Empfang.

Leisure Partner

8/10

Excellent

24 Mar 2024

Victor Faouzi

Agréable

Comme d'habitude personnel sympa professionnelle et efficace après la petite chambre du séjour précédent j'ai eu une super chambre avec balcon très agréable

Self

8/10

Excellent

17 Mar 2024

Victor Faouzi

Agréable comme d'habitude

Comme d'habitude accueil sympa reconnaissance du client petit dej complet chambre petite mais correcte. Parfois manque quelques accessoires

Self

8/10

Excellent

03 Feb 2024

Corina

Dommage qu'il n'y avait pas de linges dans le sauna...

Leisure Family

8/10

Excellent

21 Jan 2024

Victor Faouzi

Fidélité

Comme d'habitude sympathie et courtoisie

Self

6/10

Pleasant

20 Jan 2024

Corina

Bien placé

Leisure Family

10/10

Exceptional

27 Nov 2023

Cristian

Alles in bester Ordnung.

Business Self

10/10

Exceptional

26 Nov 2023

Victor Faouzi

Comme d'habitude la gentillesse du personnel et les services

Leisure Self

10/10

Exceptional

01 Nov 2023

Verified traveler

great stay

The location of this hotel was quite good, the bus stop was nearby.
The room was very clean and all things were very comfortable.
The breakfast was also nice.

Business

8/10

Excellent

29 Oct 2023

Julie

Hôtel très bien situé. Personnel sympathique. Chambre un peu dans son jus et odeur d'humidité. Un peu cher pour ce que c'est

Self

10/10

Exceptional

06 Aug 2023

Anna

Very nice hotel, friendly staff and everything was well appointed. Very comfortable bed!!!!

Leisure Friends

10/10

Exceptional

29 May 2023

Louis

Séjour très agréable, chambre confortable, sans vue malheureusement et excellent service. Petit-déjeuner varié et copieux.

Partner

8/10

Excellent

18 Dec 2022

Vincent

Hôtel moderne et bien situé, pas très loin de la gare. Transports à côté. Bon petit-déjeuner. Bon accueil. Dommage qu'il y ait des bruits à intervalles réguliers le soir dans la chambre (liés au chauffage?). Sinon une bonne adresse.

Leisure Self

10/10

Exceptional

17 Nov 2022

Marco

Sehr freundlicher Empfang und auch am nächsten Morgen an der Reception mit Namen begrüsst.

Business Partner

10/10

Exceptional

19 Sep 2022

Jonathan

Séjour très agréable!

Hôtel est bien situé. Personnel aimable et professionnel. Chambre spacieuse et très confortable. Il y a même 2 lavabos dans la salle de bain. Buffet du petit déjeuner est excellent et très complet!

Partner

10/10

Exceptional

22 Aug 2022

Remo

Top Service!

Leisure Friends

10/10

Exceptional

09 May 2022

Bruno

Es hat an Nichts gefehlt, gute öV Verbindung, nahe Zentrum Altstadt und Bahnhof, netter Empfang. Einzig das Frühstück für 25.- war etwas zu teuer, es fehlte laktosefreie Naturjughurt.

Leisure Partner

8/10

Excellent

26 Nov 2021

Verified traveler

Sehr gutes Hotel

Gutes Hotel im Zentrum. Sehr sauber. Kleine, zweckmässige Zimmer. Frühstück in Anbetracht des Preises enttäuschend.

Business

8/10

Excellent

14 Nov 2021

Chantal

Empfehlenswert

Angenehmer Aufenthalt, tolles Frühstück, nettes Personal

Business

10/10

Exceptional

19 Oct 2021

Ursula

Wochenend-Trip nach Biel

Das Hotel liegt nahe der Altstadt. Auch die Einkaufsstrassen sind zu Fuss gut erreichbar. Das Zimmer war geschmackvoll eingerichtet, mit sehr bequemen Betten. Es gab einen Wasserkocher, um sich Kaffee oder Tee zu zubereiten. Das Badezimmer hatte ein Doppellavabo, genügend Licht und Steckdosen. Das Frühstücksbuffet bot uns alles, was wir erwartet haben. Die Mitarbeiter waren mehrsprachig und freundlich. Der einzige Minuspunkt ist die sehr enge Tiefgarage. Ich glaube nicht, dass man dort mit jedem Auto problemlos parkieren kann. Wir hatten zum Glück einen Kleinwagen dabei.
Davon abgesehen hat es uns im Mercure sehr gut gefallen.

Partner

4/10

Poor

11 Oct 2021

Thomas

Keine Parkplätze im Hotel. Sie hätten nur 15 für 100 Zimmer, wir sollen selber suchen wo es freie gibt....
3x wurde unser Zimmerschlüssel neu programmiert, hat aber nie funktioniert...., wir mussten dann das Zimmer wechseln..
Die Sauna hat auch nicht funktioniert und es waren trotz Nachfrage keine Tücher vorhanden.

Leisure Partner