City Hotel Biel

8/10

Excellent

11 Jan 2026

David

Nice room, good breakfast

6/10

Pleasant

31 Oct 2025

David

Staff were friendly but somewhat confused about the check in process. Breakfast was good. Facilities could use a deep cleaning.

Leisure Family

10/10

Exceptional

29 Oct 2025

Timo

Super

10/10

Exceptional

25 Oct 2025

Paul

was a nice clean place

8/10

Excellent

24 Sep 2025

Rica

Arrived late just to go to sleep.
Breakfast was good .
Hotel needs a little more maintanance. K

Leisure Family

10/10

Exceptional

28 Jun 2025

Iris

Very nice atmosphere.

8/10

Excellent

10 Jun 2025

Kathleen

It was convenient to the train station, had nice, clean rooms and it was great to be able to arrive as early as 2pm! It was quite expensive compared to the value and I would have appreciated if the reception was open to giving me a late check out of one hour, but they were not willing to entertain it. It served our purpose well though, so I am happy.

Leisure Friends

10/10

Exceptional

14 Apr 2025

Adi

Big room, clean and close to the train station

Leisure Self

10/10

Exceptional

01 Feb 2025

Philippe

Strongly recommend. The breakfast is amazing.

Leisure Partner

8/10

Excellent

17 Nov 2024

Anthony

The lady on reception was really helpful

Leisure Self

10/10

Exceptional

23 May 2024

George

Good service, excellent breakfast, close to the lake.

Leisure

8/10

Excellent

20 Nov 2023

Hsiao Chin

Location is fine but room is quite old and small.

Leisure Self

2/10

Poor

25 Sep 2023

Soroor

We arrived late and picked up our keys for the room from the front desk. There was no hotel staff at that time. We went to the room and found out that the key card reader was missing. So we couldn't get into the room. We called the emergency number and the person at the other end said that he was in Zurich and couldn't help us. He said he doesn't know anything about how to contact the hotel people.
We were desperate. By then it was midnight. We finally managed to find a room at Hotel Merkur in Biel. They have staff at the hotel 24 hours a day. It was a very good hotel and the same price as the City Hotel Biel.
We have never seen such a terrible hotel as this City Hotel Biel. They do not care about you and they can leave you stranded.

Leisure Partner

10/10

Exceptional

26 Jun 2023

Benjamin Eugen

Good location

Good location, many points of interest in walking distance. Clean, big room. Nice breakfast, free parking.

Self

8/10

Excellent

12 Dec 2021

lyn

It was very convenient to the train station but the old city was the other direction but still walkable. The breakfast was great.

Leisure Friends

8/10

Excellent

29 Jan 2020

Pascal

Quite good

Very good restaurant and breakfast.
Room a quite big but the bed wasn't so good.
However, quite good hotel for a business trip.

Business

10/10

Exceptional

22 Dec 2019

Michael

Relaxing stay

Very convenient for work, and has own parking!
Recent refurbishments are great and decor pleasing.
Food has improved quality/choice and a substantial breakfast.
Very relaxing.

Business

8/10

Excellent

02 Dec 2019

Verified traveler

A great find in Biel!

City Hotel is conveniently located near the train station and offers true single rooms, so you're not paying for space you don't need. The breakfast was good, and the front desk staff was extremely helpful. They let us keep our bags at the desk until check-in, recommended great nearby restaurants and gave useful information about the spa across the street.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2019

David

Everything was perfect- great location, helpful team, nice and clean room and healthy breakfast!!
I definitely want to stay here again !

Partner

8/10

Excellent

02 Oct 2019

Verified traveler

Good breakfast with variety. Drink station of coffee and tea available any time. Friendly staff.
Walking distance (5 to 10 minutes) walk to train station, and walking distance to lake Biel. Room is large , basic but clean. Not air conditioned. Good value for money.

Partner

6/10

Pleasant

05 Aug 2019

Jonathan

Never again

No airconditioning with temperatures of 35C. No seperate room for shower. For Bfast had to ask for ham and cheese and juice. Was brought exactly 4 slices for 2 people. No more. Chef came out and took the last remaining bread roll infront of us, while we were still having breakfast.

Business

10/10

Exceptional

15 Jul 2019

Glenn

All in all very good

All was clean and tidy as normal in Switzerland. Breakfast buffet was very good. Friendly staff

Friends

6/10

Pleasant

21 Apr 2019

Andrew

Stay in City Hotel Biel

The room was not great, pretty basic. The breakfast buffet was very good and the staff smiley.
Free parking a big plus.

10/10

Exceptional

27 Mar 2019

Daryoush

One of the best buffet breakfast of all categories!

10/10

Exceptional

08 Feb 2019

Verified traveler

Very helpfull and friendly. Breakfast buffet great. Location perfect for us.

Business_and_leisure Partner

8/10

Excellent

16 Jan 2019

Anthony

City Hotel Biel

Nice city. Hotel was clean and the breakfast good. Rooms were a bit small but tidy. The staff was very friendly.

10/10

Exceptional

11 Aug 2018

andy

Great base for Biel

Good hotel - good breakfast and short walk from rail station. The only point I would highlight is it was very hot when I stayed. Whilst fan was provided it was still very hot at night. Would use again if staying in city - but may avoid in exceptionally hot weather !

8/10

Excellent

02 Aug 2018

Nicolas

Painfully not to have air conditioning in the room as it was a hot summer
Breakfast very good and personal very welcoming and helpful

10/10

Exceptional

01 Jun 2018

M

Favourite stay for work in Biel/Bienne

Renovated since my last stay- very tasteful.
Very convenient for work and comfortable. Good food and service.
Would advise a room away from the main road if a light sleeper.

10/10

Exceptional

29 May 2018

John

Hotel has been renovated since it was the Continental. (The bus stop outside the door is still 'Continental' so don't be fooled). If you are arriving by train and not overburdened with luggage leave the station by the back entrance and the hotel is a very short walk through the office development. The room was basically the same as before, but the bathroom was much improved. However, in my room at least, there is still no air conditioning which could be a problem in mid-summer. Opening the windows would not be an option owing to likelihood of insects invading from the nearby lake. Excellent buffet breakfast included in rate available from 06:30 if you need an early start. Computer terminal with printer available in lobby - no problem checking in for my flight and printing boarding card.

8/10

Excellent

10 Dec 2017

Verified traveler

good location...walking distance to central area. Free parking

10/10

Exceptional

18 Sep 2017

Askari

Best place, close to train station

It was a spacious room, big bathroom. Location was great, though Biel is a small town out of main cities, yet we had Swiss travel pass so location suited us.

4/10

Poor

04 Aug 2017

S.

The hotel room resembled a jail cell.

No facilities, no air conditioning, no fridge. The cleaning is sub-standard, leaving the coffe cups dirty where I left them, not cleaning the bathroom properly. The only good thing I can say is that the receptiin staff were nice and accomodating.

6/10

Pleasant

25 Jul 2017

Verified traveler

Could have been better

No air conditioning and some rooms were updated and some were not. Good restaurant.

10/10

Exceptional

22 Jul 2017

Roger

Great Stay - full marks

Arrived early - room ready, always a relief when you've been travelling for quite a few hours. We requested a room with minimal walking and were allocated one directly opposite the lift - excellent. We also requested a 'walk in' shower, not available, but we were provided with a small stool to assist entry/exit from the bath, again excellent.
Very well positioned, bus right outside the hotel.
Considering the breakfast was included in a very competitive price ( for Switzerland!) it was very good, great selection.
We stayed a week and had a complete linen change mid way through. The room was always very well serviced.
Reception staff always helpful, particularly Roman, whose assistance in printing my return boarding passes was invaluable.

Partner

6/10

Pleasant

29 May 2016

Verified traveler

Room facility

We stay in a room which face to main street. There is a strong shine everyday as
the window curtain cannot block the light.

Family

8/10

Excellent

28 Apr 2016

Verified traveler

Good Value

Hotel was booked for busness, the location was good, car park extremely help full, and breakfast was nice!

6/10

Pleasant

21 Mar 2016

Andrew

Best Western Biel

Unfortunately the hotel was being refurbished and my corridor stank of paint which infiltrated into my room. There was also noise like drilling in the evening. Traffic noise is also an issue. Trucks can be heard from 4 am so ear plugs are a necessity at least for me.

8/10

Excellent

16 Mar 2016

Gabriela

Good Location

the hotel was newly renovated and nice. The staff very helpful and the room very clean. Room size small bathroom a closet. Sheer curtains and no shutters so hard to sleep with street light and normal light.

Family

8/10

Excellent

18 Jan 2016

Verified traveler

Good sized room

The room was a very comfortable size for two people

4/10

Poor

29 Nov 2015

James

Not recommended

Dirty room, construction near hotel, and front desk staff who were clearly not engaged- wouldn't stay again.

8/10

Excellent

31 Aug 2015

Morgan

Good value hotel not far from the lake

Friendly restaurant staff, good voucher system and daily fresh fruit, single room very basic, short walk to lake, excellent breakfast

4/10

Poor

26 Jul 2015

Xiaolin Li

No AC Small and Weak Fanned in Hot Summer

We have to escape away from the heat in the hotel room. No restraurant from July 21-Aug. 9, probably the Chef has escaped the heat as well.

8/10

Excellent

07 Feb 2026

Marco

Zimmer war hervorragend. Teppich im Hotelflur sollte ersetzt oder mal wieder gereinigt werden. Auch der Geschmack, der in die Nase steigt. Wenn man aus dem Lift kommt, ist jetzt nicht optimal und könnte die Zufriedenheit negativ beeinflussen. Im Zimmer schön, kann ich aber sagen, dass ich schon lange nicht mehr so gut geschlafen habe in einem Hotel.

Self

8/10

Excellent

03 Feb 2026

Melanie

Sehr gutes Preis-Leistungsverhältnis

Partner

4/10

Poor

25 Jan 2026

Alberto

Wir sind sicher schon mindestens sechs mal im City Hotel gewesen und waren immer zufrieden.
Leider hatten wir dieses Mal mit der Zimmer (217) pech …
Zimmer ok ,nur Wasserkocher nicht sauber
Bad sehr schlecht .. Duschvorhang Feuchtigkeits Flecken, Ablauf verstopft , Abzuggitter rostig !
Anbei paar Fotos

10/10

Exceptional

21 Dec 2025

Heinz

Ja

10/10

Exceptional

16 Dec 2025

Heinz

Alles gut

8/10

Excellent

04 Dec 2025

Remo

Personal gut, zimmer gut

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Gaudenz

Hatte ein Eco-Einzelzimmer - klein aber fein. War alles vorhanden was man braucht. Breites Bett, Schreibtisch mit Steckdose, grosser Fernsehbildschirm mit allen Programmen. Kaffeemaschine und Kühlschrank braucht man nicht im Zimmer. Gutes Frühstück. Werde Hotel wieder wählen.

Self

8/10

Excellent

16 Nov 2025

Daniel

Personal, Lage, preis

Self

8/10

Excellent

13 Nov 2025

Jutta

Personal sehr freundlich

Leisure Family

8/10

Excellent

11 Nov 2025

Hui-ping

Free parking lot

Business

8/10

Excellent

08 Nov 2025

Roberto

Große Zimmer, reichhaltiges Frühstück, gute Lage zwischen Stadt und See, Parkplatz vorhanden

10/10

Exceptional

07 Nov 2025

Gaudenz

Neu renovierte, sehr saubere Zimmer. Einfach eingerichtet, jedoch alles vorhanden was man braucht inkl. Schreibtisch mit Steckdosen. Gutes Frühstück. Ideal in Bahnhofsnähe gelegen. Werde Hotel wieder wählen.

Self

10/10

Exceptional

23 Oct 2025

Barbara

War sehr schön im city hotel saubere zimmer grosszügig das bad
Lage super gleich beim bahnhof

Nettes personal

4/10

Poor

09 Oct 2025

Solange Mara

Sem banho é terrível

Sem água quente para tomarmos banho, isso fez ser horrível nos 2 dias de estadia..restante TD ok

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Juan

Espectacular vista al lago y su sus alrededores

Leisure Partner

6/10

Pleasant

02 Oct 2025

Henrik

Lyhörda små rum

Business

8/10

Excellent

28 Sep 2025

Reinhold

Frühstück sehr gut, Seeblick nicht vorhanden

8/10

Excellent

14 Sep 2025

Petra

Von schlecht zu gut

Anfänglich inkompetente und überforderte Receptiondame. Am nächsten Morgen sehr freundliche und hilfsbereite Chefin. Die anfänglichen Mängel wiedergutgemacht. Hansjürg Bölsterli

Friends_and_family Friends

10/10

Exceptional

24 Aug 2025

Jazmin

It was great and the location is perfect.

Self

10/10

Exceptional

02 Aug 2025

Reto

Super hotel

Super hotel.gute Lag nettes Personal top preis

Friends_and_family Friends

10/10

Exceptional

11 Jul 2025

Gaudenz

Welschlandbesuch

Renoviertes Zimmer in gutem Zustand. Nicht sehr gräumig, jedoch alles vorhanden (inkl. Schreibtisch mit Steckdose). Grosser Fernseher. Ausreichendes Frühstück inbegriffen. In der Nähe des Bahnhofs und COOP-Center mit Restaurant. Werde Hotel wieder wählen.

Self

8/10

Excellent

25 Jun 2025

Pia

Schönes Zimmer mit Blick zum See

Business

8/10

Excellent

22 Jun 2025

Monika

Alles Tip top

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Sergio

All right I stay many time here

Business

8/10

Excellent

09 Jun 2025

Ursula

City Hotel

Der Empfang war freundlich und das Zimmer sehr sauber und gemütlich.Das Frühstück war auch tiptop,es hatte alles was gebraucht wurde.Vielen Dank

Partner

8/10

Excellent

02 Jun 2025

Bernadette

Insgesamt ganz gutes Hotel, einzig der Frühstücksraum ist viel zu klein.

10/10

Exceptional

10 May 2025

Peter

Vom vorzeitigen deponieren des Gepäckstückes an der Rezeption bei zum gepflegten und vielfältigen Frühstück vor der Abreise war alles sehr gut.

8/10

Excellent

29 Apr 2025

Julien

Bien

Hôtel de passage convenable, petit déjeuner complet

Self

8/10

Excellent

24 Feb 2025

Ingrida

Das Bett ist toll!😊

Business Self

10/10

Exceptional

23 Feb 2025

Cornelia

Die Person an der Rezeption war sehr nett und ich durfte das Zimmer wechseln, weil es im anderen zu laut war. Top Service

Business_and_leisure

8/10

Excellent

18 Feb 2025

Oliver

Betten waren für mich etwas hart, ansonsten alles sauber und großzügig.

Business

8/10

Excellent

16 Feb 2025

julio c

Hotel con muy buena ubicación , cuarto muy amplio , algo viejo pero en buen estado, desayuno rico y variado

Friends_and_family Family

8/10

Excellent

02 Feb 2025

Nadia

Ich hatte ein kleines aber Wunderbares Zimmer.

Leisure Self

6/10

Pleasant

31 Jan 2025

Werner

Gratis Parkplatz und nahe Bahnhof

Preisgünstiges Hotel. Kleines Zimmer mit gutem Bett und kleiner Dusche in winzigem WC Raum.

8/10

Excellent

12 Jan 2025

Pat

gut

8/10

Excellent

07 Jan 2025

Esther

Für den Preis war die Unterkunft prima.

Self

10/10

Exceptional

28 Dec 2024

Carlo

Positiv überrascht

Sehr gute, preiswerte Option im Zentrum nahe Bahnhof. Grosses und gutes Frühstücksbuffet. Die Zimmer sind ein wenig alt aber trotzdem waren wir zufrieden. Wir hatten ein Zimmer im 5. Stock mit toller Terrasse. Wir würden wieder buchen und das Hotel weiterempfehlen

Partner

10/10

Exceptional

16 Dec 2024

Sergio

Buona location

Ottima posizione efficente

Business

10/10

Exceptional

08 Dec 2024

Fabrice

Super hôtel en plein centre de Bienne

Super séjour l'hôtel est idéalement placé en plein centre de la ville. Avec un parking privé.

Self

10/10

Exceptional

03 Dec 2024

Gaudenz

Welschlandreise

Sauberes, renoviertes Zimmer. Wenn auch klein, war doch alles vorhanden inkl. Schreibtisch mit Steckdosen. Gutes Frühstück. Gutes Preis-/Leistungsverhältnis. Werde Hotel wieder buchen.

Self

6/10

Pleasant

03 Nov 2024

olivier

Hôtel propre .Salle de bain minuscule. Salle de petit déjeuner trop petite avec une seule machine à café.

Business

8/10

Excellent

19 Oct 2024

MARTIN

Muy buen desayuno.

10/10

Exceptional

18 Oct 2024

Teresa

Muy buena relación calidad-precio

Habitación muy grande y cómoda. Muy limpia. Parking gratuito. Todo muy bien.

Partner

8/10

Excellent

08 Oct 2024

Verified traveler

Bien que l’hôtel était très bien pour tous les aspects usuels, il n’y avait pas de table (même petite) pour travailler (important lors de déplacements professionnels)

Business

6/10

Pleasant

05 Oct 2024

Reto

Es war gut. Preis ist top. Zimmer klein aber gut bin zufrieden. Sauber war es bis auf der Kehricht vom Vorgänger war nicht entsorgt worden

8/10

Excellent

18 Aug 2024

OLIVER

In Ordnung

Gute Lage zum Bahnhof und See

Business

6/10

Pleasant

07 Aug 2024

Dani

Isi ganz ok

Leisure Partner

10/10

Exceptional

27 Jul 2024

Sébastien Andreas

Super Frühstück hatte alles was Mann sich wünscht..

6/10

Pleasant

26 Jul 2024

Rudolf

Viel zu Laut Autolärm

Friends_and_family Family

6/10

Pleasant

02 Jul 2024

Sergio

Camera semplice e funzionale,se ci fosse il frigorifero sarebbe perfetta

Business

8/10

Excellent

08 Jun 2024

Verified traveler

Hotel ganz ok

Das Zimmer hatte noch bauliche Mängel (WC-Türe hat geklemmt), wenn aber die Renovationsarbeiten abgeschlossen sind, wird das ein gutes Hotel. Frühstück ok.

Partner

6/10

Pleasant

01 Jun 2024

Christiane

Für den Preis etwas zu wenig

Das Zimmer ist so lala. Das Doppelbett steht an der Wand, sodass man es nur an einer Seite verlassen kann. Das Bad ist winzig, aber alles drin. Dsd Frühstück ist gut und ausreichend

Partner

6/10

Pleasant

27 May 2024

Terence

Für zwei Nächte ganz okay . 👍

Leisure Self

2/10

Poor

20 May 2024

Antonia

Leider hat uns dieses Hotel sehr enttäuscht! Hat mit einem Schweizer 3 Sterne Hotel nichts zu tun.
Eingangbereich/Rezeption/ Etagen:
schmuddelig , Teppich hat schon lange keinen Staubsauger gesehen und Rezeption kein Staublappen.
Zimmer:
staubig, Feuchtigkeitsflecken an der Decke,
Spinnwaben, Fernseher kann man einschalten, aber nur durch Steckerziehen wieder ausschalten, Duschen ohne das ganze Bad „unterwasser“ zu setzten, ein Ding der Unmöglichkeit! Ablauf funktioniert nicht.
Check-out:
Unfreundliche, überforderte Dame!
Das Einzige das OK war, ist das Frühstück.
Zum Glück waren wir nur für eine Nacht in diesem Hotel!!

Leisure Partner

10/10

Exceptional

14 Apr 2024

Volkan

Ücretsiz otopark ve kaliteli hizmet

Otelin ücretsiz otoparkı vardı. Ayrıca otel çalışanları çok güzel davrandı. Her ihtiyaç duyduğumuzda destek oldular. Oda oldukça rahattı ama sadece yastıkları çok kötüydü. Şehir merkezinde olduğu için yürüme mesafesinde çok güzel kafe ve restoranlar bulunuyordu. Kaldığımız odada pergüle vardı ve kapattığımızda odanın içi kesinlikle dışarıdan görünmüyordu.

Business Family

10/10

Exceptional

01 Apr 2024

Verified traveler

All war very good - nice people, good breakfst, lovely lake near - we come back once. :-)

Leisure Family

8/10

Excellent

15 Mar 2024

Heiko

Clean accommodation, easy parking, friendly staff