Four Points By Sheraton Bansko

Bulgaria , Bansko
Bansko, 7 Glazne Str.
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20 reviews shown

10/10

Exceptional

27 Mar 2026

Suzan

Amazing hotel and very clean

Friends_and_family Friends

10/10

Exceptional

10 Sep 2025

Stiliyana

Highly recommend

Leisure Family

10/10

Exceptional

24 Jul 2025

Zhivko

Beautiful hotel! The location is perfect as across the street starts downtown & ski lift is near by! I love the views from the room! Super beautiful! The one downside is the inside accessibility in regards to getting to your room, there are a lot of stairs up & down leading to rooms. Beautiful rooms & staff is super nice!!!! The buffet was awesome as well! Definitely recommend!!!! I will be returning.

Leisure Family

10/10

Exceptional

27 Jun 2025

Andrew

Amazing location

Business_and_leisure Partner

10/10

Exceptional

18 Jun 2025

David

Nice hotel with nice room and balcony. Many steps and corridors, but ok once you get used to it.
Bathroom needs a sliding door as access is very limited.

Business

8/10

Excellent

24 Feb 2025

Thomas

Great overall

Service was great, breakfast was great, staff could not do enough. Room was far too hot even with radiator off.

Partner

8/10

Excellent

20 Aug 2024

Andrew

Nice stay

A very nice stay here, very comfortable bed, all new after a recent refurb. Great pools and gym.
My only gripe was that the hot breakfast was not hot, in fact quite cold for some items.

Friends_and_family Family

6/10

Pleasant

06 Mar 2023

James

Nice to have spa on-site.
Rooms were quite warm and beds not very comfortable.
Pleasantly surprised by food despite previous reviews.
Lovely bar/ lounge area.
Conveniently close to ski station.

Leisure Friends

8/10

Excellent

01 Feb 2022

john

Strazhite Hotel

Nice large hotel lobby and bar
My room was large with a decent en-suite
The bed unfortunately was not very comfortable
The breakfast buffet was reasonable with a lot of choice. The evening buffet however was not particularly appetising. The pool and spa area was very nice and kept really clean. Ideal location for skiing as the gondola is only a ten minute walk. This is the fourth hotel I’ve stayed at in Bansko, might not be the best but I would stay again because it’s a great location and very good value for the price I paid.

4/10

Poor

24 Dec 2021

Ioan

Not again!

We had a demi-pensions, Buț we was very disapointed about breakfast and dinner.
The Food was horror!

Partner

2/10

Poor

24 Feb 2020

Verified traveler

The hotel is not a good one

The welcoming was bad - the clerk didn't bother to stand up, he had a lot of attitude.
There was a water leak in the room's bathroom.
The bed was so uncomfortable

Friends_and_family Family

6/10

Pleasant

09 Mar 2019

Verified traveler

I liked that it was close to the gondola and the rooms were big and airy with plenty of hot water. I thought it was good value. I liked some of the staff, especially one of the waitresses with long brown curly hair and the barman and Ibrahim on reception,.
Some of the others were deliberately rude and unhelpful. There seemed to be no manager, or no effective manager. Who lets staff smoke in the kitchen? Why does the bar not open earlier to serve proper coffee when the coffee at breakfast is instant? Why was all the food so over cooked? Why does no one seem to take pride in the hotel and in being Bulgarian?

Leisure Friends

2/10

Poor

19 Feb 2019

Reuben

Terrible Hotel and Resort

From the moment we checked in the staff were most unhelpful and cold. The Bellboy stood at our door basically waiting for a tip to be handed over which i find quite rude even when i do tip quite often but only on my terms.

The food is shockingly poor with not even water or coffee being available in the evening when on a half-board basis. The food was so poor we decided to eat our for two of the nights for a break from the terrible slop. The breakfast is also terrible and very limited although they did provide tea & coffee in the morning.

The location is good for the centre of town with everything within walking distance to the gondola etc. The queues for the Gondola in the morning are ridiculous as well as the free shuttle bus to the top of the Gondola therefore we paid for a taxi to take us to the top each morning otherwise you would be queuing for no less than 1.5-2hrs each day to just get to the top of the mountain. I will not be returning any time soon.

Family

2/10

Poor

03 Jan 2019

Vitaly

No hot water

The breakfast is terrible.
And we didn't have hot water even when we asked it from the reception .

Family

10/10

Exceptional

23 Feb 2018

Verified traveler

Good hotel, friendly and helpful staff. Good location, great facilities and I had read the food was an issue but my party of 12 adults had no issue and found some of it very tasty.

8/10

Excellent

12 Feb 2018

james

Lovely hotel with great service - beds were utterly terrible though, would have been more comfortable sleeping on the floor

Family

10/10

Exceptional

01 Mar 2017

Verified traveler

Fantastic location, 5 mins from the Gondola

We had a fantastic stay with our two young children aged 3 and 5. They loved the pool!