Name: Casa Karina Bansko
Address: ul. Kralev dvor 5, 1, Bansko, 2770, BG

8/10

Excellent

30 Jun 2024

Verified traveler

Friendly staff, internet speed needs upgrade

Internet is the room was very slow. Not sufficient for work and video conference. Thankfully no conference was in progress and I was able to use the conference facility for a day. This had higher Internet speed of 25Gb.Thank you to the manager for accommodating.

Self

8/10

Excellent

27 Mar 2024

Michael

Close to the gondola, restaurants and bars. Decent service, clean and staff were friendly enough. Rooms qere sloghtly small if I'm being picky, otherwise a lovely stay

Leisure Friends

8/10

Excellent

26 Feb 2024

James

Nice facilities and excellent location

Leisure

10/10

Exceptional

03 Jan 2024

Hadrien

A very good stay! Definitely recommend it. Close to the gondola and the shops. Staff is very helpful. Very spacious room. Food is very good for half board option.
The hotel falicities are pristine.

Leisure Partner

8/10

Excellent

21 Sep 2023

Iosif

Good place for rest.

8/10

Excellent

15 Feb 2023

Joanne

This is an excellent hotel for its money-central location for everything-5 mins to Gondola, clean and warm rooms-housekeeping every day-we did half board which the food was good(we never expect fine dining in HB-but good varied choice) the only thing I would say is that the breakfast could be a little earlier 7am rather than 7.30am as it leaves very little time to eat before the Gondola opens at 8….but this wouldn’t stop me from staying here again-all in all a very good.

Leisure Family

10/10

Exceptional

03 Aug 2022

Irineos

Highly recommended for family and single travels.

Friends_and_family Family

8/10

Excellent

19 Jan 2022

Verified traveler

Check in staff really friendly. We had the luxury studio room which was very nice, very alpine feel to it - very spacious!
Breakfast was ok, can be approved. Dinner was also ok, could have done with the food being warmer.
Spa needs updating.
However, overall experience was very pleasant.
Very convenient location to the gondola.

Partner

10/10

Exceptional

02 Jan 2022

Jiemeng

Enjoyable stay with great staff

Great location, very friendly and helpful staff. Will be going again on my next trip!

Friends_and_family Friends

6/10

Pleasant

04 Apr 2021

Dan

overall stay was dissapointing

overall stay was dissapointing regarding the expectations I had while watching the hotel's profile.
I got my room about an hour after arrival (it was early check-in), but the romm contained NO TABLE to eat on or work on. The room was VERY dirty, and they did not supply the TA morning breakfast (it was under COVID restriction, so the guests need to eat it the room by early TA reservation from the hotel's restaorant. Since ther was no regular table in the room, you needed to eat sitting on the floor, as if you're in Japan...).
The next day, after being very angry, they swiched my room to much better clean one, and organaized a plate of fruits, and allowed me to use the safe box without additional costs.
later I asked for late check-out and was agreed, but then, a day before suddenly the whole hote was \"fully booked\" and I had to leave the room and to prepare my self after a day of ski in the showers of the spa, which were also dissapoiting.
The Gym is ultra-old fashion, and the food at dinner was so bad I skipped it and went to eat out side. If you reserve a room here, do not waste on HB, do only B&B.
So to summerize: the staff is nice and willing to assist, but the place itself and my overall experience were not so good, and probably skip this place next time should I return to Bansko.

Self

10/10

Exceptional

14 Mar 2020

Verified traveler

An excellent hotel with consistently high standards. The staff are polite, friendly and enthusiastic. The rooms are clean, warm and comfortable. The restaurant is vibrant and the food is splendid, always of a high quality. I cannot fault Casa Karina Hôtel.

Leisure Self

8/10

Excellent

14 Mar 2020

Assaf

Was greate, there is one think tot be improved

It was only one problem with check-in.
We came to the hotel early, but we were not allowed to make the check-in.
We returned at 2 pm and then there was a really big queue of people

Friends_and_family Family

8/10

Excellent

12 Mar 2020

Ayse

Casa Karina did not disappoint us; it was a short walk to the Gondola, swimming pool/spa area was lovely and relaxing, staff were friendlier than whole of Bansko. Our room was spacious, temperature comfortable, with a powerful shower.
Lack of wifi in the room did not bother us as it was very good in the loby. Food especially the main dishes could have been a little more creative. Short length of shower curtain in our room meant we couldnt stop water flooding into bathroom. Just small issues for excellent value.
We certainly enjoyed our stay at Casa Karina and would stay there again.

Friends_and_family Friends

8/10

Excellent

04 Feb 2020

richard

Hotel very nice good location for everything skiing and everything very friendly would stay again without hesitation

Friends_and_family Friends

4/10

Poor

02 Jan 2020

Cristi

The hotel and the receptionist was fine but the cleaners are not doing their job at all. In 8 days they didn’t changed the beddings at all, apart the towels which were changed daily, not cleaning anything and I had to ask them to hover the room and they didn’t look very happy. If I was staying 2,3 days I will understand but after 3 days maximum the room should be cleaned properly including changing the beddings.
Regarding heating- there was only one small radiator in a studio which it wasn’t enough to warm up the room and specially near the window where was the sofa you could feel the cold from the window.
Regarding Food- The food was the same every day to dry and not tasty. The soups were not warm, the tea selection wasn’t daily filled up.
At the New Year Party we have been charged for 2 children 6and 7years old €90 and for what??? All the dishes were terrible. You could see that nearly all the other guests didn’t touch them.
Overall we pay a lot for a four stars hotel but we get services for a budget hotel.
We feel the they didn’t respect our money which we paid them there especially when you stay more than 2,3 days.

Friends_and_family Family

6/10

Pleasant

06 Apr 2019

eyal

decent hotel

I been there with friend for a ski vacation, the room was just fine for two people ... the beds was \"low cost\" single beds, at the shower the bath was installed too high relative to the douche .. not so comfortable easy for tall people. the food ( breakfast and dinner ) were great.

Friends

6/10

Pleasant

18 Mar 2019

Verified traveler

Casa Karina was a nice, modern hotel to stay in. Amazing value for money with half board booking.

Our room was big enough, the bathroom was a comfortable size. The beds weren't particularly comfortable and the bottom sheet was too small for the bed but it made do for the cost we paid. One the first few days I moved some of the furniture to fit the room being a twin rather than a double (2 beds pushed together). The amount of dust and dirt showed the room required a deep clean. I presumed this would have been done by the cleaners but I took until the 4th day when we put the please clean the room sign on the door when it was actually cleaned. The other times, the beds were made and the towels were changed.

We had the same sheets for all 7 nights. I didn't seem clear as to whether we could drink the water, the receptionist said yes and yet they wouldn't give us water with dinner saying it wasn't good. We ended up buying water for the whole week.

The food has some interesting choices, with some mornings there being a toaster and not on others. Dinner had a great salad selection, but left out pasta with bolognese next to it which wasn't under the heat? Didn't really understand that. The staff didn't seem particularly happy to be there, more attempting to try and catch you for taking food out of the food area?

The 15mins free massage which comes with the booking was OK but not amazing, after your free massage you're then met with a hard sell. I don't think I would book again

8/10

Excellent

03 Mar 2019

lisa

Good located hotel

We travelled as a family of four! Had a good time and would recommend!

Family

8/10

Excellent

16 Feb 2019

Zoran

Restaurant was very good. Food is tasty. Loby is OK. SPA is OK. Location is OK.
Maybe the ventilation in fitnes room should be better. And some of the equipment should be fixed.
Im room the light should be better and the heating is hard to ajust.

Leisure Partner

10/10

Exceptional

16 Feb 2019

Verified traveler

Easy location and spacious room excellent.
Staff at breakfast could be more friendly.

Leisure Friends

10/10

Exceptional

12 Jan 2019

Antoaneta

A lovely place!

We had a great time at Casa Karina and we would definitely come back!
The hotel is 5 mins walk to the Gondola. Perfect for skiers!
The staff were very friendly.
The food in the restaurant was very nice, varied and very reasonable price.
The apartment was big and very warm,with a beautiful view over the mountains. The room had a big balcony with a table and two chairs.
It needs some improvements(the shelf in the bathroom was not fixed properly and you couldn't use it). There was a lot of storage space in both rooms.
Even though the room had a kitchenette (the oven, the extractor fan, the hob were brand new) there was no crockery or cutlery. But I am sure that if we have asked for some, they would have been provided. There was a kettle and 2 cups, tea and coffee provided. Every day, they would replenish 2 bottles of water , the tea and the coffee.
The towels were changed every day. The bed sheet were changed twice in 9 days.
The television was an old big box model and didn't have all the channels other rooms had.
There is a pool, a sauna and a steam bath. The tiles around the pool, when wet, were very slippery. Two children fell while walking.
The ladders into the pool were not secured.
The area around the sauna and steam room was very wet and even though it was a sign saying the it us slippery when wet, it was dangerous to walk on.
There was a children play room and an animator.
The conclusion,small things need improvement, but we would definitely go back

Family

8/10

Excellent

03 Jan 2019

Verified traveler

The hotel is a good budget hotel with no especial frills but good for those who want easy access to Bansko and for those skiing the gondola is only a short walk away.
The spa staff were very helpful.

10/10

Exceptional

31 Dec 2018

Gary

Good value and great location

Stayed for a 10 day ski trip. Great location near the slopes, friendly staff, great spa on site and Buffett food was good

Family

8/10

Excellent

13 Mar 2018

Kieran

Great group skiing holiday!

We travelled in a group of 13 people for a weekend of skiing. We took three, 2 bed apartments and a single studio apartment. We were all pleasantly surprised with the standard of the apartments, they were clean, modern and fairly spacious.

The rooms included breakfast and dinner which was a buffet. The quality of the food was ok, nothing special, but it did the job! They have spa facilities which were good, steam room, sauna and pool that helped with the recovery after a day of skiing!

In terms of location, it was pretty well situated with it being a mere 5 mins walk to the main gondola. There are bars, restaurants and shops nearby too.

I strongly recommend using the ski hire facilities of the hotel, it is perfectly situated next to the hotel and it's ski storage room. It is cheap and the two guys there were fantastic, they even gave us a drink when returning the skis!

Family

6/10

Pleasant

28 Feb 2018

Jeanette

Nice hotel, central location to gondola lift.

Great apartment, but it smelt of cigarette smoke for a few days, had to keep windows open to neutralise! Obviously guests were smoking in the room before us! Lounge settee was dirty and stained, turned the cushions around so it was then nice and clean.

Nice touch that small bottles of water were left in the room everyday to put in your rucksack for the slopes.

On the whole, a great hotel with welcoming staff!

10/10

Exceptional

10 Feb 2018

Clare

A great hotel with good facilities especially the lobby, pool, and spa.

Family

10/10

Exceptional

21 Dec 2017

William

Recommended

Casa Karina was a great place to stay. It was modern throughout the hotel and had good facilities. The food was good and the service was welcoming.

Family

4/10

Poor

17 Aug 2017

Petar

Poor menu. Small portion and bad service from the staff.

10/10

Exceptional

03 Apr 2017

Bayindir Huseyin

Great price for the value!

It is the best value for money! They have a very friendly staff. The service was great with a smile always! Food for the breakfast and the dinner was very good! The location is quite nice to access the lifts and the town. I highly recommend what they offer before checking any other place in Bansko.

Family

6/10

Pleasant

15 Mar 2017

Liz

Good location, cheap hotel.

Great location close to everything.
Asked for another pillow (only gave 1 each) , but had to ask again second day.
Food was very average and often cold / Luke warm, but for the price wasn't expecting much! So cheap to eat out we did a few nights. Loved Bansko in general planning another trip and trying another hotel! Although would go back to casa Karina :)
Some staff happier than others but all in all a good stay!

8/10

Excellent

25 Feb 2017

Barry

Convenient clean modern hotel with superb staff.

Negatives ? 1. The location is not ski in /ski out. It is a five minute walk to the gondola station, which can be very busy at peak times. Our party of nine used a hotel minibus service - well worth it. 2. The Hoyle food is attractively presented but taste was generally a little bland for us.
Positives. Many ! Staff were excellent. Helpful, willing and knowledgeable. The ski hire shop within the complex was the best i have ever experienced. The two staff were helpful and efficient - even assisting with putting on and taking off your boots ! And their goodwill drinks were very welcome. Hotel was clean and adequately appointed. Transfers were arranged for us efficently and at sensible prices.

Family

8/10

Excellent

16 Feb 2017

jimmy

Great Hotel

Food was not to my taste but I am a fussy eater so make what you will of it!

8/10

Excellent

06 Feb 2017

Srdjan

The room was very comfortable and specius.

The apartment was comfortable and specius. Breakfast was very good too. Hotel Casa Karina is at the good position in Bansko and everything, including the access to gondola lift, is reachable by foot. Public spaces in hotel are well designed with good Internet access.

Family

2/10

Poor

31 Dec 2016

ILIR

Terrible service and extra fees for everything

Terrible experience
happen to travel a lot around the world and we had bad vacation due to hotel staff and extra fees charged for everything .
I did purchased All inclusive from Orbitz and im sure that i booked with all inclusive room, i did not bother to verify with hotel since i never have issued with Orbits is my trusted travel site , I purchased another package for a friend and his family members,. WE went there entry at the lobby rude stuff , ok we passed that we checked in , after couple minutes manager arrived at my room stating that it is not all inclusive it is only room , which is orbitz mistake , when i purchased i clicked with all inclusive , that i ended up paying extra full amount 400$ for my room and my friends room , we passed that we need to park my car, ask them do you have parking o yes we have but is extra charge hahahah 6 leva per day , around 4 $ per day, ok we need bathrobes for spa and swimming pool o yes we have but is extra charge 5 leva 3.5 $ per person OMG ridiculous , i need an baby cot ( bed ) o yes of course , it is 5 leva per night OMG. we went to eat at the one restaurant they have worst food we ever had , we ended up eating outside at all time , ok al inclusive ??, can i have a cola or fanta- extra fee, can i have espresso - extra fee , what is not extra from alcohlic bev , - only local beer and mastika ( local liquer ) . In overal we had worst experience ever , Do not book Csa carina Folks , believe me you will be disappointed .

8/10

Excellent

27 Dec 2016

Nat

Great find!

Lovely food. Clean and modern. Perfect location for the gondola only 5 minutes walk. Quiet area but near to shops and restaurants. Would recommend the ski hire centre attached to the hotel. Would come back.

8/10

Excellent

04 Nov 2016

Jimmy

Good location, close to the Ski Center. Good value for money.

Family

8/10

Excellent

05 Jul 2016

Cheryl

good hotel with good facilities

Stayed for one night in June (so not in winter season!). Hotel was very well presented and in a great location with good views. Staff very friendly and welcoming. Within the price included, breakfast, evening meal, access to sauna etc which was added bonus. The only negative, was that the room did not have air conditioning, but that will not be a problem for most visitors as they will come during winter!

Partner

10/10

Exceptional

17 Feb 2026

ymer

Zimer,personal und das esen war gut

10/10

Exceptional

06 Mar 2020

Andrea

Super Preisleistungsverhältnis

Wir waren das 2.Mal im Casa Karina. Es hat uns wieder sehr gut gefallen. Große Zimmer, gute Betten, schöner Spa, nettes Personal und das Essen war wieder lecker. Aber... leider nicht warm genug. Schade. Dafür eine große Auswahl.
Wir kommen gerne wieder.

Partner

8/10

Excellent

03 Mar 2020

Verified traveler

Value for money

nice breakfast and dinner, clean spa and pool, good underground parking services, friendly staff, value for money

Partner

10/10

Exceptional

10 Jan 2020

Hakan

Sağolsun her türlü destek verildi çok merkezi

Friends_and_family Family

6/10

Pleasant

07 Nov 2019

Evangelos

Απογοητευτικό

Απογοητευτικό Το διαμέρισμα πάρα πολύ μικρό, Τα ντουλαπια της κουζίνας κυριολεκτικά άδεια χωρίς ένα σκεύος αναπληρώνειΚαγκελάκια της κουζίνας κυριολεκτικά άδεια χωρίς ένα σκεύος οτιδήποτε... υπόψη ότι η γύρω περιοχές δεν έχει πάρκινγκ άρα + 10 λέβα για το πάρκινγκ που παρέχει το ξενοδοχείο επίσης στη ντουλάπα θα διαπιστώσετε ότι δεν έχει μπουρνούζι + 10 λέβα συνυπολογίσετε και σίγουρα θα προτιμήσετε κάποιο άλλο ξενοδοχείο όπως και εγώ την επόμενη φορά.

Partner

6/10

Pleasant

23 Feb 2018

Verified traveler

The location is good, parking facilities in the basement (extra charge), pool and sauna ok, too crowded at breakfast and dinner and food not great. Skiing area is nice but the waiting for the gondola to go up the mountain is at least 1,5 hrs between 8 am - 11.30 am (not enough capacity during popular skiing times such as February).

Family

6/10

Pleasant

29 Dec 2017

Verified traveler

Expensive for its facilities

Nice hotel but not a 4 star one. Enough clean with everyday towels change. Free towels for the pool and spa. The spa facilities just ok. Good WiFi only in the ground floor but no conection in the 4th floor. The breakfast was satisfied but more options are needed.

Partner

4/10

Poor

29 Dec 2017

Verified traveler

Expensive for its facilities

Nice hotel but not a 4 star one. Enough clean with everyday towels change. Free towels for the pool and spa. The spa facilities just ok. Good WiFi only in the ground floor but no connection in the 4th floor. The breakfast was satisfied but more options are needed.

8/10

Excellent

19 Mar 2017

IOANNIS

Good choice

A good choice for ski or relaxing. Friendly , good location , great buffet , nice rooms.

Partner

8/10

Excellent

12 Mar 2017

GEORGIOS

Value for money!

Nice clean hotel. Great dinner-breakfast. With little problems the spa. Near to lift-center. As all the hotels in bansko not friendlly stuff. I ll going again.

Partner

6/10

Pleasant

04 Mar 2017

Lemy

Trevligt personal.

Nära till allt men det är inte 4* enligt min tycke. Max 3*.

6/10

Pleasant

04 Feb 2017

Ariel

מלון סביר לגולש

חוויה בינונית.המלון ממוקם במקום מרכזי אך שקט אולם המתקנים בו הבריכה לא מחוממת מספיק ואין ג'קוזי יש סאונה יבשה ורטובה נחמד

Family

2/10

Poor

03 Jan 2017

Elçin

The worst hotel and service you could get.

The worst hotel we've ever been. Room phone and tv was not working. we needed to go down to the reseption every time we need someting, which they clearly don't care and don't do anything about. They say they will send someone for it but no one ever shows up. On rush hours you can't even take a shower cos there will be no hot water.. eventually you just gave up on asking anything cos no one speaks english properly. The wi-fi internet will drive you crazy, it doesn't work properly either. Also the food was terrible, you won't have much to choose from and do not expect something to taste good. You just eat not to be hungry.. we've been to bansko before many times and stayed at different hotels but belive me; there won't be any other hotel which can be this awful..

Family