Grand Royale Hotel & Spa

Bulgaria , Bansko
BANSKO, 3 Todorini Ochi Str
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

08 Apr 2026

Karla

Overall, great location, historical building with attentive staff. I would forego breakfast since one has plenty options. I absolutely loved that it was near Hyde Park and Notting Hill. Great value.

10/10

Exceptional

06 Apr 2026

Jennifer

Staff was very friendly and helpful. Beds were very comfortable. Breakfast was very good. I had an injured knee and the bartender gave us ice to keep swelling down. Fantastic staff!

Family

8/10

Excellent

01 Apr 2026

Matthew

The bedrooms are extremely small, but everything else was fine!

Family

6/10

Pleasant

31 Mar 2026

Julie

Our room was a “club room” which was located in the basement level - no windows and very dark. Also the fire alarm went off at 7:00 am because a guest was blow drying her hair - disappointed but good location and walkable to tube stop

Family

8/10

Excellent

31 Mar 2026

Michelle

The rooms are small , but clean. The breakfast had lots of great choices, so nobody should leave going away hungry

Family

8/10

Excellent

31 Mar 2026

Steve

Nicely located for all parts of London. Room on top floor suffered intermittent smells in bathroom although this never became a major problem

Partner

8/10

Excellent

30 Mar 2026

Sheena

Great quality buffet breakfast, room was very good, awful view from window, left blind down!

Self

10/10

Exceptional

28 Mar 2026

Charlene

Clean room, steps away from the park, shops and a variety of restaurants. Quiet location, you couldn’t hear the sounds of the street. A few minutes away from 2 different Tube stations. The hotel was beautiful - lobby, dining area, staircases. I loved my stay there and would definitely book again!

Self

8/10

Excellent

27 Mar 2026

Diana

Very comfortable and very accessible to public transport and walking amenities. Staff are polite but some have little customer care experience, bar staff don’t t know how to prepare a cocktail, and afternoon tea was not quite as described, all cakes bought from outside and no clotted cream for the scones or milk for the tea

Partner

8/10

Excellent

26 Mar 2026

Elizabeth

Overall: A bit rundown, but the staff were professional and pleasant. It earns a cautious recommendation — if the price you’re getting is low/fair.

The room:
The “deluxe” single room is essentially a small dorm room. It has its own bathroom, but both are shopworn. The twin bed was jiggly with a lumpy duvet — no amount of redistribution helped. That said: kettle, tea set, a safe in the closet.

Supplies: 1 sleeve decaf, 1 regular coffee, 2 teabags. Sugar yes, creamer no.And a little pack of nice shortbread cookies!

The bathroom was clean and efficient, but plumbing fixtures were mildly stained and missing trim pieces. You get exactly 2 towels: one hand, one bath.

The bedroom carpet was tattered, and the TV remote was encrusted in something scary.

Common areas:
The hotel has a sweet little bar and a somewhat creepy — but genuinely inviting — sitting room. It really elevated the experience. Having a pleasant, lively place to settle in anesthetized the disappointment of the rundown room.

Self

10/10

Exceptional

25 Mar 2026

jasprit

The staff was very helpful in finding us bus routes and guiding us about the area. The breakfast was excellent.

Partner

6/10

Pleasant

24 Mar 2026

Peter

Room small. Bar poorly stocked. Room clean. Staff good.

Partner

10/10

Exceptional

20 Mar 2026

Susan

Stunning Property I wasn’t prepared for how extra special it was in every sense. The breakfast was truly amazing sometimes hotels have powdered eggs that they cook for you. This was real eggs, but what I love the most about the hotel was the historic beauty.

Friends

6/10

Pleasant

19 Mar 2026

David

Friendly, helpful staff, let down by a tired building in need of an upgrade.
For our 3-night, joint birthday trip, we booked a Club Room and were originally placed on the Lower Ground floor. It was really small, with very little daylight.
A helpful member of staff on reception managed to find us an alternative (Room 708) on the top floor, which was slightly larger, but with a tiny bathroom. The bedroom and bathroom were tired and in need of a refurbishment. Eg the bed head was frayed, the holder for the shower head did not work properly and the digital lock on the safe failed, needing a maintenance guy to come and open it with a key.
On our last evening we returned to the hotel at 10pm and decided on a drink in the bar. There was no white or red wine stocked and the bar tender was of little help. Not her fault, but a result of poor management and training.
We booked the hotel because of its location - which is very good for Hyde Park and the Underground - and its history. It was billed as a 4* - we have stayed in plenty of 3*, 4* and 5* hotels, but the Grand Royal Hyde Park is nowhere near a 4*, I’m afraid.
Owners: invest in your hotel!

8/10

Excellent

18 Mar 2026

gabriella

Nice place, but in the morning the cold water tap only ran very warm water so bottles of water would be more appreciated

2/10

Poor

14 Mar 2026

Anna

They would not reverse the reservation and refund me and I didn't stay with them as they moved me to the wrong dates.
There is no personal help at this place

2/10

Poor

07 Mar 2026

Joey

Racist and homophobic staff.

Friends

6/10

Pleasant

04 Mar 2026

Nataliya

Clean room but very small and when we ordered room,on they real site:double room it’s likes one bed or two twin beds,but women on the reception was laying,said just one twin bed.It’s really super xtrasmall bed.Breakfast room very nice.Amazing place.

Family

10/10

Exceptional

03 Mar 2026

Katrina

Breakfast was always topped up when item ran out ,staff very friendly, comfortable room,shops and restaurants around the corner from the hotel and Kensington gardens over the road

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Genevieve

It was a small but clean room, and there was a full bathtub. (a rare thing in London.) One thing people should know is if they put you on the side of the hotel away from the street that there is construction going on and you will be awakened early to the noise.
Otherwise pretty comfortable though I did find the pillows kind of hard but hey some people like hard pillows.
Good food and coffee options near by and I like that it is near two tube stops.

8/10

Excellent

02 Mar 2026

pamela

Great location close to Bayswater and Queensway Tubes. Many great restaurants around. Excellent breakfast with smoked salmon, great toast and cheese, OK coffee. Iam a 3 time return guest to this location due to breakfast and various offerings for breakfast. My friend enjoyed fruit but I loved Salmon, English Cheddar, and mushrooms. Really great toast and Marmalade too! Perfect English Vibe. Many thanks. Pam Thompson/Whistler Canada

6/10

Pleasant

27 Feb 2026

Sally

In the bedroom neither of the anglepoise lights over the bed worked, there were leaks in the bathroom behind the sink taps and the shower screen was not big enough so the shower drowned the floor. We asked for softer pillows but they brought the same kind not feather (as stated the guide) . Breakfast was good but they ran out of large and smaller plates, butter and glasses, we had to queue to get in the restaurant at 9.00 . The hot food was good. Check in was very slow.

Family

6/10

Pleasant

27 Feb 2026

Tim

Not much of a welcome at reception on arrival. We booked a larger room than standard, but much of the space was taken up by steps into the room, leaving nowhere to put a chair.

Partner

8/10

Excellent

26 Feb 2026

Fraser

nice and friendly staff

Partner

6/10

Pleasant

22 Feb 2026

Tim

Pro’s: Great location, lovely lobby, reasonable price. Con’s: Room was small with really poor sound deadening and in general need of a refurb.

10/10

Exceptional

21 Feb 2026

Haitham

Clean room

10/10

Exceptional

21 Feb 2026

Alan

Staff were friendly and welcoming. I would recommend hotel to anyone. Loved the wood architecture throughout the communal areas

Partner

8/10

Excellent

19 Feb 2026

Dominic

Lovely

10/10

Exceptional

19 Feb 2026

Geneva

Beautiful little place! Amazing staff, comfy bed! The breakfast was amazing!! Would love to come back!

2/10

Poor

18 Feb 2026

Çinar

Single room is very tiny and sing doesn’t work good

6/10

Pleasant

15 Feb 2026

victoria

The staff were very helpful, the room however was soon cold. The electric heater we had was not working, the staff however supplied another heater that worked. We also requested an extra blanket because the room was so cold.
For a hotel of 4 stars in this location I would have expected the heating to have been working.
The lobby and front desk looks amazing, however the room we was in, looked like it needed a little tlc.
We paid for breakfast in the morning, this had loads of options, from cooked food to cereal, fruit and pastries, we went for breakfast early and it was a good job too. Around 9-10:30am the area for breakfast was so packed the line to go in, crowded the hallway where people's room are and where staff enter and exit taking coffee orders. Also where the lift is making this section really packed to get passed.
I stayed for one night with my partner, it was nice but there is room for improvement. Rooms could do with things being fixed, and we had a room at the back with large glass windows where draft came in. The heating for each room needs looking at also, we was not the only people who had this issue. Overall staff were polite and attended to our needs when we asked.

Leisure Partner

6/10

Pleasant

15 Feb 2026

carl

Beautiful building and decor room was tiny and strange in design as you had to walk up stairs directly from the door to the bedroom could be dangerous in the dark. Bath tap and shower controls needed replacing constant dripping no shower screen so floor got soaked when showering. Went for a drink in the bar no lemonade so had to go to the shop and get a can for a mixer then charged £8.00 for a gin with no mixer.
Bar also didn’t have ice not good enough for anywhere let alone a supposed 4 star hotel.
Breakfast was ok but no Cappuccino or latte etc just black coffee you can get a cappuccino in a travelodge so again not good enough all a shame really as the hotel could be a real gem

Leisure Partner

10/10

Exceptional

13 Feb 2026

Sezen

Rooms were great clean. Perfect size and comfortable bed.

Leisure Self

8/10

Excellent

07 Feb 2026

Lila

Well run hotel. Staff very friendly. Rooms were cleaned everyday. I was disappointed that there was not restaurant on site. Breakfast was included but not for me because of booking through Trivgo.

Leisure Self

8/10

Excellent

04 Feb 2026

Nicola

Staff were fabulous, breakfast excellent, room comfortable but only down side was the room was smaller than expected.

Partner

6/10

Pleasant

03 Feb 2026

Robert

Lovely public spaces. Great staff. Very good breakfast. Prime location but the rooms were not as advertised. Very small (it looked palatial on the photos), and the décor was a bit tired. No dressing gowns or soft drinks as outlined in the info either. We enjoyed the stay but this is not a four star hotel.

Leisure Partner

4/10

Poor

02 Feb 2026

Ali Berat

The room was very small. When opening the curtains we could clearly see it was covered in bird droppings, which was unpleasant. There was also a draft coming through the windows, making the room uncomfortable.

On our last day we were sick and asked for a late check-out. The staff initially refused and only later allowed a few extra hours, which felt lacking in understanding.

8/10

Excellent

02 Feb 2026

Amy

Clean room, very nice staff, easy to find and a good central location for the price.

Business

10/10

Exceptional

29 Jan 2026

Douglas

This hotel is in a great location (near two tube stations, restaurants, and grocery stores). The staff are friendly, helpful, and eager to resolve any issues. The hotel was clean, the breakfast buffet was excellent, and the public areas are beautiful.

Partner

8/10

Excellent

29 Jan 2026

DOM

Clean room though quite small and bathroom was VERY tight to get into. Breakfast and service were excellent

6/10

Pleasant

27 Jan 2026

Nigel

Hotel is a great place to stay, in a great location. However, don't be fooled by what is described as a \"Deluxe Double\", and the advertised pictures. The room was tiny, shower and bath very basic.

Partner

10/10

Exceptional

25 Jan 2026

Verified traveler

Good hotel

Leisure Partner

6/10

Pleasant

22 Jan 2026

Mark

The staff were lovely. The room was tired. It needed a new mattress. It was supposed to be a deluxe double but was not at all deluxe.

10/10

Exceptional

21 Jan 2026

Jason

The Grand Royale Hyde Park is amazing! The staff is very friendly and treat you like family. The complimentary fruit, chocolates, and bottle of wine were a very nice touch. The room was great and very clean. I highly recommend staying here, the location is great.

Leisure Family

4/10

Poor

20 Jan 2026

robert

The room was very inconvenient for someone with limited mobility, like myself. The bathroom was located five steps below the main level of the room. The door to the room could not be opened if the bathroom door was already open, and vice versa. I did not purchase the breakfast, so can't comment on that. seating at the desk was far from adequate. On the plus side, the staff were very pleasant and accomodating, and the hotel' s location is very convenient to transport and restaurants.

Leisure Self

8/10

Excellent

20 Jan 2026

Mark

The room was clean and the reception and staff very helpful.
Breakfast was excellent and the lady in charge did a fantastic job even though she appeared to be working with limited help. She was cheerful even though very busy.

Partner

10/10

Exceptional

11 Jan 2026

Garth

The breakfast staff were amazing! Very attentive and efficient. The hotel was clean. Sometimes had to call down for missed towels. Bring your own facecloth as none are provided. This is our second visit and we look forward to returning! Both visits were more than a week each.

Leisure Partner

2/10

Poor

11 Jan 2026

Jason

Travel sites say 24 hour hotel service to the airport, at check-in they scheduled us a cab for €80. The elevator to the 6th floor wasn’t working, luckily we didn’t get trapped. The showers have no curtains, which cause the bathroom to get soaked. I would have stayed elsewhere if I had known.

Leisure Family

10/10

Exceptional

06 Jan 2026

Jessica

Clean room! Great staff! Beautiful historic hotel, we had a lovely stay.

6/10

Pleasant

04 Jan 2026

Nora

Breakfast was good. Staff at breakfast very nice and efficient. Staff at front desk nice enough, but not helpful with knowledge about surrounding restaurants or services. They knew nothing. Rooms were cleaned everyday which was nice. Rooms were the smallest I’ve ever been in!! Not comfortable for average size people. Ground floor rooms were fun and the history of the hotel was interesting. I would not recommend to stay here.

10/10

Exceptional

01 Jan 2026

Marguerita

Staff excellent - Victor and Csrmen are outstanding. Very professional but also very helpful, above and beyond, and welcoming too.

4/10

Poor

01 Jan 2026

Umer

The room was

10/10

Exceptional

30 Dec 2025

Thomas Andrew

Everything stood out! I have been staying in this superb hotel for some 15 years. It does need some refurbishing, but its beauty; the skill and kindness of the staff and management; and its location -- are unsurpassed. Another fantastic stay!

Leisure Self

10/10

Exceptional

30 Dec 2025

Mark

Gorgeous lobby. We visited over Christmas & was welcomed with mulled wine & mince pies 🎄 Room was very clean and cosy. Excellent location very close to 2 tube stations taking us where we needed to be. Also surrounded by lots of shops & restaurants.

Partner

10/10

Exceptional

29 Dec 2025

Leslie

Outstanding staff

Partner

10/10

Exceptional

28 Dec 2025

Penny

The hotel interior was beautiful. Offerings of tarts, tea and mulled wine in the gorgeous lobby. Through the doorway you enter a stunning sitting area which we enjoyed a few times. The room was clean & quiet. The location was perfect for our needs and very near several metro stations. Would definitely stay here again.

Leisure Friends

8/10

Excellent

26 Dec 2025

Karen

Clean room, great breakfast and professional,friendly staff

Leisure Friends

6/10

Pleasant

19 Dec 2025

Michael

Room smelled of mould, hair dryer didn't work

10/10

Exceptional

19 Dec 2025

Laura

Room was clean and spacious for 1 person. If you're a solo traveler the delux single is a perfect size. Bathroom was large enough and everything worked wonderfully. I thoroughly enjoyed my stay here.

Leisure Self

2/10

Poor

17 Dec 2025

jeremy

Room not advertised as shown. Staff did not provide accurate information, in fact mis leading. No response to any messages sent. No attention to detail. Shower was dirty.

Business Self

10/10

Exceptional

16 Dec 2025

Helen

The staff were really helpful and welcoming, nothing was too much trouble. Original features in this historic building were amazing.
Rooms were clean

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Eva

Yes

Leisure

8/10

Excellent

13 Dec 2025

Sabrina

This hotel is extremely well located just one or two minutes away from the beautiful Hyde Park in Kensington, also 2 train stations at 5 min walk distance: Queensway and Bayswater. Note that the hotel it’s in an old building from the Regency era very well preserved however, the rooms are clean and comfortable. They are also weren’t out and need some refurbishment especially the bathroom the breakfast is included in some cases and is what is very complete. The best part is the staff from the breakfast and the housekeeping staff some of these stuff are the receptions are not nice or kind some others are. I have stayed three times in this hotel and will continue to recommend it because of its location.

8/10

Excellent

11 Dec 2025

Lesley

The room althoygh clean and warm was small....the bathroom was so small really struggle if a bigger person was using it.

Leisure Friends

2/10

Poor

11 Dec 2025

Diana

Construction going on right outside our window and they worked till after midnight dropping things yelling at each other and blowing a horn ..
Carpets need to be pulled up smelled moldy and bathroom need to be updated piece missing off the faucets and mold in the tub..
it’s a beautiful hotel but looks are deceiving
When you get off the elevator. Disappointed .

Ps: tea time was lovely with Carmen..

Leisure Friends

6/10

Pleasant

10 Dec 2025

Sue

Lovely hotel, staff helpful and efficient. Disappointed with room; very small for a Deluxe twin. Bathroom very small, washbasin plug didn’t stop water from draining away. One bedside lamp didn’t work. Electric socket on one side of bed was loose. Two steps down into the room directly from exterior door; no warning notice.

Leisure Friends

6/10

Pleasant

10 Dec 2025

Seanna

The first room we were assigned smelled very strongly of mold. The front desk was kind and assigned us to another room which was a bit better but still felt old and stuffy with no operable windows. The standard suite has an extremely small bed, much smaller than a queen size. It was uncomfortable for two adults to share. We requested an early check-in weeks in advance which they were not able to accommodate. They were able to leave our bags at the front desk until check-in, but when we returned after check-in time we were told we could go get the bags in the baggage room or we could wait 20 mins for them to be delivered. When we went to retrieve our bags we saw several bags were being stored on the floor of a bathroom with an open toilet. For over $300 a night on a weekday, the overall conditions were just well below expectations.

10/10

Exceptional

10 Dec 2025

Steven

Excellent hotel accommodation, super staff and a perfect location for transport and walking.

Leisure Partner

4/10

Poor

10 Dec 2025

Taylor

Room is tiny couldn’t fit even 2 people and staff was rude about not having our room ready

8/10

Excellent

09 Dec 2025

Wayne

Clean. Small room.

Business

10/10

Exceptional

07 Dec 2025

Ronna

great location

6/10

Pleasant

05 Dec 2025

Ian

Disappointed with room size a lot smaller than images on website show, staff were polite and friendly enough but didn’t appreciate my issue just said that’s what I booked

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Mark

All was OK, had to wait ten mins at check in.
Room and Bathroom were very small but it did the job.

8/10

Excellent

03 Dec 2025

Simon

Good location and easy access to transportation

4/10

Poor

29 Nov 2025

Michelle

The location, common areas, and staff are nice. My room was cramped and dingy with dirty carpet and a disgusting ceiling fan in the bathroom. The thermostat didn’t work and I was freezing cold. I was glad to only spend one night.

10/10

Exceptional

29 Nov 2025

James

Lovely enterance and bar area. Great reception, and as we got to London early they stored our bags and ran through check in. Then very quick to get the keys later after a day around london.

Partner

8/10

Excellent

22 Nov 2025

Robin

It was a good overnight stay, but the Heating of the room was not really functional, and the room's TV could not have the subtitles removed. As we were only there for one night, it was not a priority to complain to us, the room was clean, especially the bathroom and linen, breakfast good and all staff were courteous and helpful.

Partner

6/10

Pleasant

20 Nov 2025

Matthew

Reasonable value however rooms are a little dated and walls/ceilings very thin as the person above has had their TV on all night!

4/10

Poor

19 Nov 2025

Maria

There was no heating, the centrally controlled heating system was blowing cold air despite showing 26C on the room monitor. and it was 8c outside so I was cold.

I was asked to pay 20£ when I asked to check-out 1 hour later

Cramped room

Good points only were super nice staff at breakfast. And the low price for a 4 star rated hotel that feels more like a 2 star.

Wont be returning.

Business_and_leisure Self

6/10

Pleasant

17 Nov 2025

Jude

Great staff, breakfast, food services, location, checking, checkout. But room too small, reading lamp not working, and bed terrible.

Business Self

4/10

Poor

17 Nov 2025

Michael

The room was the size of a shoe box, not even a chair or a desk in it.
Couldn't even open the door properly because the bed was too long
Bathroom was missing the bath mat after the first night
As a regular customer I would have expected something different

6/10

Pleasant

14 Nov 2025

Agnieszka

Breakfast okay, but hash browns were slightly undercooked and also only filter coffee available

Business

10/10

Exceptional

14 Nov 2025

Allauddin Fakir

Very convenient location

10/10

Exceptional

14 Nov 2025

James

Clean room

Leisure Self

10/10

Exceptional

13 Nov 2025

Vijay

Good location
Helpful staff
Lobby is welcoming- old British architecture

Business Self

10/10

Exceptional

12 Nov 2025

Paul

So helpful

10/10

Exceptional

12 Nov 2025

Sarah

Area is very nice and quiet and the hotel is very lovely and charming. I felt very comfortable as a solo traveler. The room was a bit in the smaller side, having full sized luggage took up most of the floor space but was manageable. Conveniently located to several bus stops and the subway and walkable to local restaurants.

Leisure Self

8/10

Excellent

10 Nov 2025

david

The bacon didn't look as if it was cooked, the single deluxe room was smaller than a shoe box (id hate to see what the non deluxe is like), the Bar didn't have enough stock. However i did have a great stay and the staff were excellent and very helpful.

Business

8/10

Excellent

10 Nov 2025

Alessandra

Clean room although very small

Business Self

6/10

Pleasant

09 Nov 2025

Graham

The room was very small and not as advertised.but was clean

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Mick

Room was slightly smaller than expected and no heating so staff where lovely to move is to another room 👍

Partner

6/10

Pleasant

05 Nov 2025

Rachael

Second time staying here, and was unfortunately in the basement this time. Felt a bit dingy and like a dorm room. But the room was clean and staff were friendly.

Self

4/10

Poor

04 Nov 2025

Collette

Room was awful. Below ground, way too small ( you had to step out of the bathroom to put the bath mat down) and there was a crack in the bath that had been poorly patched up.
Wasn’t a very cheap option and I know I could have had much better for the same price. ( just short of £250 for two nights b&b)
The staff were very pleasant and the breakfast ok.

Partner

8/10

Excellent

03 Nov 2025

Mary

Staff is very friendly and responsive and goes above and beyond. I've stayed here on my annual visit to London for the past 3 years now and have enjoyed each stay. The rooms are simple and small, but clean. The ambience in the lobby area is great. The location is fantastic, very close to two tube stations and basically across the street from Hyde Park.

Self

10/10

Exceptional

02 Nov 2025

Eman

Yes

4/10

Poor

31 Oct 2025

Columba John

Room was very small, and very noisy.
Constant issues with the lift.
We had a leak in the bathroom
No real amenities for customers
Found a cleaning cloth in our bed
Wasn’t always provided with a clean hand tow
el

Staff were very friendly
Great breakfast

10/10

Exceptional

31 Oct 2025

David

Very pleasant stay and outstanding location -- steps from Kensington Gardens and a block from 2 different Tube stations

Friends_and_family Family

4/10

Poor

31 Oct 2025

Tari

Building very old. Room very tiny and uncomfortable. Wooden creaking floors. You can hear noise from neighbours. This is a terrible place.

4/10

Poor

29 Oct 2025

Robert

The lobby and other public spaces of this hotel are beautiful and stunning. However, the rooms themselves were very small and cramped. Additionally the room we stayed in had stairs immediately open entering the room making it difficult for luggage. The bathroom was not in the best condition. Would find another hotel if intending to enjoy your stay in London.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Michael

Great staff