Regnum Bansko Mountain Resort

Bulgaria , Bansko
Bansko, 3 Banski Suhodol Street
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50 reviews shown

10/10

Exceptional

13 Mar 2026

Kenneth

Was very relaxing and central location to the everything. A lot of amenities and in walking distance.

10/10

Exceptional

09 Feb 2026

Kenneth

The room was spotless, and the view was amazing. Property is really nice, and the staff was very helpful.

Business

10/10

Exceptional

30 Jan 2026

Kevin

Beautiful hotel, perfect location for the ski lift and to stroll into town. Very attentive staff from the moment we arrived. Very friendly and always on hand for any requirements. Spa facility was flawless. Highly recommended

Partner

10/10

Exceptional

15 Jan 2026

Zoran

Completely stylishly renovated! You have a feeling like you are in brand new hotel. Everything was perfect as before, from staff, extremely comfortable bed and pillows, spa, massage, big variety for breakfast...

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Mark

Rooms and hotel are clean.
Breakfast i
Has lots of options but 'hot' options are cold.
Had leaking sink for 2 days and did not get fixed.

Leisure Family

10/10

Exceptional

18 Jan 2025

Zoran

Perfect as always

Every yeat we stay at Regnum hotel and it is always perfect. They have made renovation of the main hall and it looks beautiful. Since we always book family apartment with kitchen, there are plates, glasses but never any dishes to make food - sinple soup or pasta.

Friends_and_family Family

10/10

Exceptional

26 Jan 2024

Evren

Very friendly manager

Leisure

10/10

Exceptional

21 Jan 2023

Zoran

Excellent as always

Big comfortable room, pleasent stuff, good spa and massages

Friends_and_family Family

10/10

Exceptional

20 Jul 2022

Zoran

Perfect as always

This is our fourth time to stay in this hotel, but first during summer. Everything was perfect as always, stuff is always friendly, beautiful spa and massages, the outdoor pool was great. Perfect hotel for families, either during the winter or during the summer.

Friends_and_family Family

2/10

Poor

25 Oct 2021

Verified traveler

güzin

regnum bansko not five star hotels maximum 3 star hotels
hotel employee not proffessional also not smile and not polite of guest.very poor breakfast ,my oppinion for this hotel very bad and l will never come again this hotel.please every one,dont choise this hotel.

Friends_and_family Friends

6/10

Pleasant

20 Jul 2021

Verified traveler

The room was hot and didn’t have AC… only living room had the AC which wasn’t enough.

The outside pool was too busy, and the bar/restaurant didn’t have enough staff… dirty tables, and the food was late. 2 same pastas for the kids were served 20 mins apart, wrong salad, and forgotten French fries . Hire more people

Leisure Family

6/10

Pleasant

14 Mar 2021

Verified traveler

Well, its not really a 5 star hotel at least for European standards. However, there is everything you need, and the staff is nice and polite. The beds were comfortable and the room was cleaned every day.
The food in breakfast was quite plain and tasteless.

Leisure Family

4/10

Poor

07 Mar 2020

Verified traveler

Overall disappointing. Old dated dark rooms with thin walls and small balconies. No microwave/pots or pans to cook (even when asked for). Spa was poor - smelly hot tubs with jets that didn’t work and a steam room that burns your legs. Good points - beds/pillows comfortable, lobby staff friendly and location.

Leisure Partner

10/10

Exceptional

22 Feb 2020

Jason

Great stay for a ski break

Great stay in a 2 bed apartment for a family of 4 ski holiday.
Great location for the gondola (10 min walk) and well located for local bars and restaurants. The spa is great and all the family relaxed in there after a day on the slopes.
The food in the restaurant and bar was very nice, great choice of food daily for the buffet breakfast! I would recommend the Regnum

Friends_and_family Family

6/10

Pleasant

10 Jan 2020

Verified traveler

Not deserve the money

The hotel location is 10 minutes walking to the Main Street and gondola entrance. The hotel is like a maze. We need to walk and climb steps to reach the room. The spa was good. The jacuzzi temperature is now warm enough. The breakfast was fine.

Friends_and_family Friends

8/10

Excellent

20 Jul 2019

Heather

Very Pleasant Stay

The hotel was very nice, with helpful staff. This place was great for my 3 young grandchildren (8,6,4) they loved the waterpark, unfortunately the organised activities at the park were not to the written program and the only animation staff wasn’t very lively or that interactive with the children, but the slides and the pools were a hit! We stayed in a grand suite, it was spacious and had everything you needed except there was no air conditioner in the smaller bedroom so it got quite warm at night and the bed was quite hard, the cleanliness was super. The spa area was also great. The breakfast was plentiful but not amazing, a lot of the food wasn’t very hot and the bread was stale, all the waiters were great. We ate lunch and dinner at the hotel and that was great, the spaghetti bolonaise was fabulous! The hotel wasn’t too crowded which made for a very pleasant stay, not sure how we would go in the winter.

Family

4/10

Poor

30 Apr 2019

Zoran

there is not enough parking space so you have to leave the car on the street
the restaurant is very small and you have to wait for place

Partner

8/10

Excellent

06 Apr 2019

David

Bansko ski family

All very good and the brackfast selection is very good.

Family

10/10

Exceptional

08 Mar 2019

dani

Ski in bansko

The hotel is near the gondola.
Very easy to reach by foot to city center.
Good brakfast

Friends

10/10

Exceptional

25 Feb 2019

Barry

Bansko Skiing is excellent

Superb hotel - the sauna, steam room, swimming pool, 2 hot jacuzzis and excellent buffet breakfast and evening meal was just what my family and I needed after great days skiing in Bansko.

Family

8/10

Excellent

08 Jan 2019

Sergio

Far from the ski lifts. Dont show in the pictures, or info. They have a convenient shutle but is not whatbit shows.

Family

8/10

Excellent

16 Dec 2018

Amir

Good place in Bansko

Great hotel with very good rooms. Nice SPA but missing outside tub/pool in winter. Good breakfast. A bit too far in my opinion from the gondola/city to walk but may be ok for others. Good shutle service

Friends

10/10

Exceptional

14 Sep 2018

Boriso

Exellent

Exellent hotel. Nice spa.

Partner

6/10

Pleasant

03 Apr 2018

Stephen

Could be so much better

We had booked an Executive room, with half board. The room is big, certainly, separate lounge and bedroom.It was all very dated and stale, and felt rather downmarket, not 'executive'. There was not enough sockets for charging.The bathroom was way too small with insufficient space for storing toothbrush and so on for 2 guests. The included food was dreary, a tired, stale buffet dinner and really poor quality breakfast selection, with no espresso, only Nescafe! On the upside, plenty of parking, the staff were friendly, the wifi worked well, the swimming pool and jacuzzi were fun, and the bar happy hour was great.

Partner

6/10

Pleasant

02 Mar 2018

Bokul

it was alright.

hotel was ok, wouldn't give 5 star as the bed and pillows ware very uncomfortable.
and the stuff didn't know what they were doing at one point the lady in the reception wanted to charge me 5 Euros per day for parking even though it comes free with my booking.
so for me 3 stars.

10/10

Exceptional

23 Feb 2018

Abz

Real relaxed environment

Very friendly staff with great facilities . rooms with mini kitchen and species . lots of choice and tasty food nice spa . .....and I would highly recommend the massage chair ....

8/10

Excellent

12 Feb 2018

Laureano

Great experience

I travelled in with some friends and our stay was really pleasant and we really enjoyed the hotel services( Spa after skying, free shuttle to the Gondola every 15 minutes with a break by noon etc)
The hotel location is great, 10 minutes to the Gondola by foot, bars and restaurants.
The staff was helpful, although they had some miscommunication because we did not know this hotel provides a VIP ski pass which makes your day easier and you can avoid the large queue in the Gondola so would be great for them to highlight this service in their website and wholesalers to receive more bookings.
In the other hand, in our last day, we forgot to book our shuttle to Sofia with 24 hours before leaving and the hotel/night staff was unable to organize it or suggest us local companies to contact with.
Overall the stay was really good and I would stay again.

Family

2/10

Poor

19 Jan 2018

Verified traveler

Awful: no sleep, bad service, dirty towels...

No point ranting, instead here’s a simple list of some of the misery of staying at the Regnum:

Curtains don’t cover window
Unbearably hot throughout hotel; Excuse: “it’s a bit warm for usual winter”
Ski depot locked past lift opening time; even after complaining no one came for another 15mins
Noise and VERY thin walls, unable to sleep despite staying in one of the more expensive suites
Towels put back from another bathroom so don’t know who’s is who’s. Dirty ones picked up from floor and put back, mud and all. Sheet change request card picked off bed and put back with sheets not changed
Dinner marked without gluten on menu showed up with piles of bread, waiter said just don’t eat the bread! Manager promised no charge but on receipt anyway, when challenged it we were battled by the waiter!
Kettle didn’t work
Misdirected to spa three times, incl one who walked me to the basement (ski depot) realised she had made a mistake so just ran off
Breakfast starts at 7, lots of stuff not set out until 7.30 or at all. Different every day.
Kitchen with no pans!
No bin in rooms
No phone in bedrooms
No resupply on tea/coffee
Safe - no instructions. Bell boy came to show how to use but showed us wrong
Sofa bed dangerously broken - rusted chunk of metal fell off on assembly
Housekeeping threw random things of ours away but not the rubbish, left washing up to dry still smeared with food
Key cards stopped working over and over

8/10

Excellent

14 Jan 2015

George

family stay in Regnum hotel, Bansko

Hotel people are very professional and helpful, speak good English. Spa is good clean and comfortable. Food is ok. You can always park a car in front of the hotel. The only downside is that sofa bed is not comfortable. Overall I would rate it very good.

Family

6/10

Pleasant

06 Jan 2015

Galya

Good location, free shuttle to the ski lift.

The guest relations manager (Angel) was GREAT! Very attentive and he went out of his way to help us find a doctor.

2/10

Poor

30 Dec 2013

Mdawg

Nice rooms; terrible service

We booked this hotel which advertised itself as a 4* hotel, recently upgraded to 5. Upon arriving early, we were hassled about wanting to check our luggage in the luggage room. Then, when I asked about a safety deposit box for our valuables I was told there was not one (even though I later discovered there was one). After a day of skiing, we decided to use our \"fully-stocked\" kitchenette and bought food to cook for dinner. Upon returning to our room, we discovered that there were no pots and pans. After waiting an hour and a half, one was finally delivered. Additionally, there was no corkscrew in the room and we had to go back down to the bar to have our wine opened. Then we tried to log onto the internet that we had to pay for, only to find out there were problems with the network. On top of all of this, they had advertised that there were ski lockers on the lower ground floor but when we tried to use it at check-out to hold our stuff while skiing we were told the key for all of the lockers had gone missing. We then were forced to put our luggage back in the somewhat secure luggage room where we had to wait 30 minutes upon return for the bellboy with the key to the room (the other bellboy for some reason did not have a key) to retrieve our items. It was a comedy of errors from the start and I don't even think the hotel deserves a 4 star rating let alone the new 5 star rating it is advertising.

8/10

Excellent

31 Mar 2013

Verified traveler

Modern & Complete

The studio room is a good size with a modern feel. It is clean and comes with its own hot water tank that lasts about 25mins before it needs to reheat. The pool is very nice when not busy but there is a charge for the outside jacuzzi which is a shame. It takes about 10mins to walk to the gondola station or the same time to walk to the top of town. The surrounding area is a building site but that didn't affect our stay in March 2013. On reflection is seems like its one of the newest places to stay and although some staff have a poor grasp of english, their attention to detail is excellent.

10/10

Exceptional

18 Feb 2013

Karlos

Very nice but ... bring your own cooking utensils!

Overall excellent. My only complaint was that although our 2-bed apartment had a kitchenette, no cooking items (e.g. pot, kettle) were provided. Apparently because we had not requested them at the time we booked.

10/10

Exceptional

05 Apr 2026

Viviane

Cafe da manha maravilhoso!
Quarto muito confortável!

10/10

Exceptional

14 Mar 2026

Mustafa

Mukemmel !!

10/10

Exceptional

29 Jan 2026

Burak

Evet

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Hasan

Evet

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Kostas

Πολύ καθαρό δωμάτιο και εξυπηρέτηση αψογη

Friends_and_family Family

8/10

Excellent

27 Feb 2025

Mustafa Cenk

Son derece güzel,rahat ve sessiz bir otel.Aslında gondolaya 10-15 dk.yürüme mesafesinde ancak biraz yokuş olduğundan dönüşte kayak ekipmanları ile zorlanabiliniyor.Otelin shuttle servisi var ama yarım saate bir.Servisler sabah ve akşam kayak için ring sefer yapmalı.Otelin kahvaltısı güzel ama hergün aynı çeşitler çıkıyor.Ayrıca hiçbir güvenlik sorunu yaşamadık.Otel personeli güleryüzlü ve yardımsever.

Friends_and_family Family

8/10

Excellent

30 Jan 2023

ERCAG

Herşey güzeldi

Friends_and_family Family

8/10

Excellent

12 Jan 2020

Verified traveler

Заселение быстро прошло, номер убирали откровенно плохо: везде пыль, тапка предыдущих жильцов под кроватью, дверь прожжена сигарой и вся грязная. Завтрак обычный. На пять звёзд, извините, не тянет. Ожидали большего. До подъёмника далеко, шатл ходит по неудобному странному расписанию.

Self

10/10

Exceptional

23 Aug 2019

Apostolos

Regnum

Όλα ήταν υπέροχα , ίσως χρειάζεται ανακαίνιση ο χώρος του restaurant και του bar . Οι πισίνες , τα σπα και τα Banya ολοκάθαρα . Άνετα θα ξαναπηγαίναμε

Family

10/10

Exceptional

21 Aug 2019

Liran

great family stay in Regnum spa hotel

The hotel was just perfect. woman in the reception was very kind and nice. our room was upgraded to a room with mountain view. room is big. well equipped and was very clean and nice. Spa area is just perfect. heated pool was great for our kid and also for us. Jacuzzi and Sauna were fine and all of this was a pleasant experience after day of hiking. The hotel also offer Thermal pools in the next door village.(Banya) and it was just great with hot water and good food and vibe. breakfast was OK. coffee can be better. Definitely a place to be back.

Family

10/10

Exceptional

19 Aug 2019

Verified traveler

שהיית משפחה עם 2 ילדים

המקום עצמו ממש נקי ונעים, קיבלו את פנינו יפה בקבלה, בערבים היה נגן סקסופון בלובי והיה כיף לשמוע.. הבריכות של המלון מחוממות ויש 2 מגלשות שבתי בת ה6 מאוד נהנתה מהן, יש גם בריכות ג'קוזי ובריכה מחוממת בתוך המלון. 10 דקות נסיעה מהמלון יש ספא עם ברכות טרמיות בבעלות המלון שהכניסה אליו חינם לאורחים, המקום פשוט מושללללם.
מינוס קטנטן-מזגן רק בסלון ולא בחדר, אין הרבה מקום אחסון לבגדים

Family

10/10

Exceptional

18 Aug 2019

Antonios

Μια υπέροχη διαμονη.

Η διαμονή μας ήταν υπέροχη.
Η υπάλληλος στην υποδοχή ευγενέστατη και εξυπηρετική. Γρήγορο Check In - Check Out. Οι χώροι του ξενοδοχείου πολύ προσεγμένοι. Η σουίτα που μείναμε πολύ καθαρή. Ανταποκρινόταν απόλυτα στις προσδοκίες μας και ήταν ακριβώς όπως παρουσιάζεται στις φωτογραφίες του Hotels.com. Οι χώροι του spa και της εξωτερικής πισίνας ήταν πολύ περιποιημένοι. Το Thermal pools in Banya ήταν καταπληκτικό. Στο πρωινό υπήρχε πολύ μεγάλη ποικιλία αγαθών, όλα φρέσκα.
Γενικά από όλες τις απόψεις ήταν άψογο.

Partner

10/10

Exceptional

26 Apr 2019

Alon

מלון מצויין

היה כיף ומושקע

Family

6/10

Pleasant

15 Mar 2019

Verified traveler

Hebben extra betaald voor executive room maar hadden zelfs geen terras terwijl er maar weinig kamers zonder zijn :-(

Leisure

10/10

Exceptional

03 Mar 2019

Gözde

Super konaklama

Otelin konumu olanaklari hersey superdi. Bansko da kaldigim en iyi oteldi. Olanaklari cok fazla. Banya da ozel tesisinin olmasi da super. Kahvaltisi hic bir bulgaristan otelinde rastlayamayacaginiz kadar iyi. Odalar cok genis ve cok kullanisli.

Friends

8/10

Excellent

03 Mar 2019

Sergey

Это точно не отель 5 звезд! Тверда 4! Отель уже потрепанный, но в целом ни чего не напрягало! Он просто в силу того что все в нем старое, старый и не современный!

Partner

10/10

Exceptional

21 Feb 2019

Verified traveler

Yorum

Güzel ve temiz bir otel.Gondolaya yakın olması ve vip skipass imkanı oteli bölgenin en iyi otellerinden biri yapıyor.Tavsiye ederim.

Family