BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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Kempinski Hotel Grand Arena Bansko
Bansko · Bulgaria
96 Pirin StreetView location
9.4/10Excellent332 Reviews
Cleanliness9.4/10 9.4
Service9.4/10 9.4
Comfort9.2/10 9.2
Condition9.2/10 9.2
Location9.8/10 9.8
Neighborhood9.2/10 9.2
Value8.0/10 8.0
Amenities9.2/10 9.2
See all ratings- Business hotels
- Sustainability certification
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Kempinski Hotel Grand Arena Bansko
Indulge in a rejuvenating experience at the full-service spa, offering massages, body treatments, and facials. This ski-in/ski-out hotel in Bansko features a health club and an outdoor pool for your recreation. Enjoy complimentary Wi-Fi, concierge services, and babysitting (surcharge). An area shuttle is available (surcharge) for exploring nearby attractions.
Savor international cuisine at the Gallery Restaurant, one of the hotel's three dining options, or enjoy 24-hour room service. Two coffee shops/cafes offer convenient snacks. Unwind with a refreshing drink at the poolside bar or one of the two bars/lounges.
Start your day with a complimentary buffet breakfast, served daily from 7:00 AM to 10:30 AM. The hotel offers a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
For events, the hotel provides 2, 691 square feet (250 square meters) of space, including conference space and four meeting rooms. A roundtrip airport shuttle is available (surcharge, 24 hours), and self-parking is available onsite (subject to charges).
Show less
The 123 guest rooms feature minibars, LCD televisions, private balconies, complimentary Wi-Fi, and cable programming. Private bathrooms include separate bathtubs and showers with deep soaking tubs and complimentary toiletries. The hotel is conveniently located near Bansko Ski Resort, Bansko Gondola Lift, and other local attractions.
When you stay at Kempinski Hotel Grand Arena in Bansko, you'll be in a shopping district, just steps from Bansko Ski Resort and Bansko Gondola Lift. This family-friendly hotel is 0.2 mi (0.3 km) from Pirin National Park Visitor Center and 0.2 mi (0.3 km) from Baby Drag.
Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 4 meeting rooms.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
EarthCheck
LGBTQIA+ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Only dogs and cats are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Cashless transactions are available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 1.23 per person, per night
We have included all charges provided to us by the property.
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You need to know
- The seasonal pool will be open from June to October.
- Pool access available from 9:00 AM to 9:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Airport shuttle fee: EUR 180 per person (one-way)
- Self parking fee: EUR 10 per day
- Valet parking fee: EUR 15 per day
- Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Bulgarian
English
Nearby attractions
Bansko Ski Resort
0.1 km / 0.1 mi
Bansko Gondola Lift
0.3 km / 0.2 mi
Baby Drag
0.4 km / 0.2 mi
Vihren
0.5 km / 0.3 mi
Pirin National Park Visitor Center
0.5 km / 0.3 mi
Ice Rink Bansko
1 km / 0.6 mi
Museum of Otets Paisii Hilendarski
1.3 km / 0.8 mi
Paisii Hilendarski Historical Center
1.3 km / 0.8 mi
House Museum of Neofit Rilski
1.4 km / 0.9 mi
Sveta Troitsa Church
1.5 km / 0.9 mi
Bansko Permanent Icon Exhibition
1.6 km / 1 mi
Velyanov’s House
1.6 km / 1 mi
House Museum of Nikola Vaptsarov
1.8 km / 1.1 mi
Holy Trinity Church
1.8 km / 1.1 mi
Chapel of the Holy Virgin
1.8 km / 1.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2020
- Number of floors (main building): 2
- Number of floors (annexe): 5
- Double rooms: 36
- Junior suites: 14
- Suites
- Executive rooms: 15
- Connecting rooms
- hotel
- American Express
- Diners Club
- MasterCard
Show 128 more facilities & services
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Harbour
- Ski slopes
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car parkExtra charge
- Electric vehicle charging stationExtra charge
- GarageExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverage
- Wi-fiExtra charge
- Local and international calls
- Car hireExtra charge
- Transfer serviceExtra charge
- Secure parkingExtra charge
- Valet parkingExtra charge
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- Bicycle hire service
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy serviceExtra charge
- Air conditioning in public areas
- Fireplace
- Smoke detector
- Hotel safeExtra charge
- Currency exchange facilitiesExtra charge
- Cloakroom
- Lift accessExtra charge
- Newspaper stand
- ShopExtra charge
- Garden
- Terrace
- Bicycle storage
- Concierge
- Sun terrace
- Gym
- Newspapers
- Luggage roomExtra charge
- Dining area: 3
- Clothes dryer
- BBQ facilities
- Ski to door acces
- Grill/BBQ
- Ski storage
- Electric kettle
- Bikes available
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Highchairs
- Poolside snack bar
- Banquet hall
- Show cooking
- Air conditioning in Restaurant
- Breakfast room
- Conference room
- Meeting room
- Projector
- Printer
- PhotocopierExtra charge
- Business centreExtra charge
- Audio-visual equipment rentalExtra charge
- Indoor freshwater pool: 1
- Indoor heated pool: 1
- Outdoor freshwater pool: 1
- Outdoor heated pool: 2
- Children’s swimming area
- Sun loungers
- Parasols
- Children playgroundExtra charge
- Kids’ club
- Entertainment programme for children
- CasinoExtra charge
- TV lounge
- Game roomExtra charge
- NightclubExtra charge
- Sauna
- Steam bath
- Hot tubExtra charge
- Turkish bath (hamam)
- Solarium
- MassageExtra charge
- Spa treatments
- Hairdressing salonExtra charge
- Beauty salonExtra charge
- Spa centre
- EarthCheck Certified
- Breakfast
- Breakfast buffet
- Continental breakfast
- À la carte lunch
- Set menu lunch
- Buffet dinner
- À la carte dinner
- Set menu dinner
- Half board without drinksExtra charge
- Special dietary options
- Picnic
- Gluten-free meals
- Gala dinnerExtra charge
- Snacks
- Deposit on arrival
- Early Check-inExtra charge
- Identification card at arrival
- Non-smoking establishment
- Fitness
- Archery
- Horse ridingExtra charge
- Cycling / mountain bikingExtra charge
- BilliardsExtra charge
- GolfExtra charge
- TennisExtra charge
- Snowboarding
- SkiingExtra charge
- Ski passExtra charge
- SafariExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
Double or Twin CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN DELUXE MOUNTAIN VIEWTWIN • DELUXE MOUNTAIN VIEW • 1 Bedroom • 5 m²TWN.DX-VN
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- DELUXE MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
TWIN DELUXE MOUNTAIN VIEW
Room photos
12 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- DELUXE MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX-VN
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIOR MOUNTAIN VIEWDOUBLE • SUPERIOR MOUNTAIN VIEWDBL.SU-VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
DOUBLE SUPERIOR MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE STANDARDSUITE • STANDARDSUI.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIOR MOUNTAIN VIEWTWIN • SUPERIOR MOUNTAIN VIEWTWN.SU-VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
TWIN SUPERIOR MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU-VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXE WITH VIEWSTWIN • DELUXE WITH VIEWS • 1 Bedroom • 5 m²TWN.DX-WV
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
TWIN DELUXE WITH VIEWS
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
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Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX-WV
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN CITY VIEWTWIN • CITY VIEWTWN.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
TWIN CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
FAMILY ROOM STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXERoom • DELUXEROO.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE MOUNTAIN VIEWDOUBLE • DELUXE MOUNTAIN VIEW • 1 Bedroom • 38 m²DBL.DX-VN
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Cot on demand
- Extra beds on demand
- Internet access
Facilities with extra charge
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
DOUBLE DELUXE MOUNTAIN VIEW
Room photos
11 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-VN
Room amenities
- Wheelchair-accessible
- Cot on demand
- Extra beds on demand
- Internet access
Facilities with extra charge
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO MOUNTAIN VIEWSTUDIO • MOUNTAIN VIEWSTU.VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
STUDIO MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: STU.VN
Limited room details from hotel
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DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWS • 1 Bedroom • 38 m²DBL.DX-WV
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
DOUBLE DELUXE WITH VIEWS
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Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-WV
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE WITH VIEWSJUNIOR SUITE • WITH VIEWSJSU.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
JUNIOR SUITE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE DELUXESUITE • DELUXE • 1 Bedroom • 5 m²SUI.DX
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Extra beds on demand
- Cot on demand
- Internet access
Facilities with extra charge
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
SUITE DELUXE
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Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX
Room amenities
- Wheelchair-accessible
- Extra beds on demand
- Cot on demand
- Internet access
Facilities with extra charge
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN DELUXETWIN • DELUXETWN.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
TWIN DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKempinski Hotel Grand Arena Bansko
DOUBLE CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Guest reviews
What other guests saying about Kempinski Hotel Grand Arena Bansko
100
reviews shown
Maria
Excellent classic hotel in great location . The hotel is older but maintained very well and the common areas - lobby , restaurants, and pools and spa are fantastic. I am Bulgarian and loved to see Philippine and Indonesian workers at the restaurants - very high level of customer service . That alone made made the trip at the hotel incredible. Highly recommend
Ralitsa
Кревата беше супер неудобен, с две вдлъбнатини в двата края. Тръгнахме си с болки в гърба от неправилната форма. На рецепция ни посрешна английски говоряща служителка, нищо че сме в България. Нямаше и вечерен сървиз, макар че в 5 звезди хотел трябва да има. Останахме много разочаровани като цяло от персонала и хотела. Не бихме повторили.
Stephen
Great place would 100% stay again
Stefan
Old furniture and not really good mattress but very clean. Decent breakfast, kind staff, but not always helpful and sometimes wait too long to respond. The view is great.
Martyn
Buffet breakfast was exceptional.
Pool and spa area was lovely.
Staff were brilliant.
Pool and spa area was lovely.
Staff were brilliant.
yael
very good hotel
best service
i will back again
best service
i will back again
Andrea
Outstanding in all respects
Nicola
Rather disappointed
Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.
Nikolay
Excellent Stay
Helena
Wonderful hotel
A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return.
Mackenzie
Staff was amazing and accommodating. Location is absolutely epic. You can tell the property is a little dated however, nothing was a problem. Highly recommend.
shlomo
excellent hotel,
excellent breakfast
great location
excellent breakfast
great location
Aviad
Good ski resort
Best hotel in the area.
Excellent facilities (SPA, restaurants and ski services).
Superb location ( pretty much on the main ski lift).
Outdated rooms.
Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Excellent facilities (SPA, restaurants and ski services).
Superb location ( pretty much on the main ski lift).
Outdated rooms.
Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Atanas
Spa was nice
Rich
Absolutely fantastic hotel located right next to the Bansko gondola.
The staff are attentive, friendly and go out of their way to make your stay amazing.
The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna.
The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room.
The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service.
If you are heading to Bansko then this hotel comes highly recommended.
The staff are attentive, friendly and go out of their way to make your stay amazing.
The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna.
The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room.
The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service.
If you are heading to Bansko then this hotel comes highly recommended.
avraham
Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
shaul
great resort
David
Very well presented hotel with great facilities and good access to town and mountain.
daniel
Still the best hotel in Bansko
I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me
Restaurant - only one opened Italian with extremely expensive prices and very few courses
Spa was fantastic especially the aroma massage done by Thai therapist
Restaurant - only one opened Italian with extremely expensive prices and very few courses
Spa was fantastic especially the aroma massage done by Thai therapist
Bilyana
Great stay
Great stay, everything was perfect!
Sharon
Great hotel and a great location
It was a great vacation
Forum
Luxury
We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Jay
Great stay and amazing location. I would definitely return again.
Julian Michael
Great location and lovely staff.
sean
5 night vegan get away
Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Kristine
Great ski hotel
Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff.
Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Edward
The best customer service ever!
Marc
The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
Daniel
Amazing stay
I’ve stayed here many times and have never been disappointed. The hotel, staff and facilities are exceptional. It’s the only hotel to stay in at Bansko
Cristi
Very good raport service - money
Service is excellent 👍
Verified traveler
Great hotel in a great location.
Graham
This is a very nice property set in a fine location overlooking the Pirin mountains and next to the ski lift (although I went in the off-season). The property was pretty empty because of Covid but the staff were very attentive and trying to keep up good spirits in spite of the depressing situation, with limited business and a worrying spike in cases in Bulgaria.
I would highly recommend this hotel, even if you don't go in the ski season. The views of the Pirin mountains are spectacular. There are walks and other activities from the doorstep. The spa is very nice with indoor and outdoor facilities that are on a par with what you might find in Thailand. There is a fine dining restaurant that seems to attract the finest trainee chefs and waitstaff from the area, as the standard of food and service was very good, especially for the price. The rooms are maybe a little dated now but still good and have nice balconies.
It is also a 10-minute walk from the main street in Bansko with many more restaurants (although most were closed when I visited). In better times, a great place to go for a holiday in the Pirin mountains.
I would highly recommend this hotel, even if you don't go in the ski season. The views of the Pirin mountains are spectacular. There are walks and other activities from the doorstep. The spa is very nice with indoor and outdoor facilities that are on a par with what you might find in Thailand. There is a fine dining restaurant that seems to attract the finest trainee chefs and waitstaff from the area, as the standard of food and service was very good, especially for the price. The rooms are maybe a little dated now but still good and have nice balconies.
It is also a 10-minute walk from the main street in Bansko with many more restaurants (although most were closed when I visited). In better times, a great place to go for a holiday in the Pirin mountains.
AMMAR AHMED
Excellent place compared to the rest of available hotels in the area. Don’t risk your holiday, only stay here.
Biljana
Summer Weekend in Bansko
I booked for a twin beds room and we got a double one, but I didn’t complain since it was a short stay.
The cleaning of the room was not as we expected. The mattress on the bad was too hard for me… Anyhow the location of the hotel and the view of the rooms with mountain view was excellent. The breakfast is also very good with excellent variety of food. I can comment only that the bread and croissants were not as fresh as one can expect from a 5* hotel.
The cleaning of the room was not as we expected. The mattress on the bad was too hard for me… Anyhow the location of the hotel and the view of the rooms with mountain view was excellent. The breakfast is also very good with excellent variety of food. I can comment only that the bread and croissants were not as fresh as one can expect from a 5* hotel.
Graeme
20210612
All staff and facilities excellent but could provide better for Vegans, with at least a choice from each selection at breakfast.
Verified traveler
Great service, outstanding spa center with hot swimming pools.
dikla
חווייה נהדרת
חובה להיות במלון הזה!
מלון מקסים על צלע ההר, חדרים גדולים עם מרפסת לנוף.
ספא מפנק עם ג׳קוזי חיצוני חם ופנימי, בריכה חיצונית חמה, שאונות וחדר שלג לאמיצים.
ארוחת בוקר מעולה. המלון ממוקם על הרכבל בחורף זה מעולה לסקי.
ממליצה מאוד! אין ספק שנחזור. אחד המלונות הכי מפנקים שיש
מלון מקסים על צלע ההר, חדרים גדולים עם מרפסת לנוף.
ספא מפנק עם ג׳קוזי חיצוני חם ופנימי, בריכה חיצונית חמה, שאונות וחדר שלג לאמיצים.
ארוחת בוקר מעולה. המלון ממוקם על הרכבל בחורף זה מעולה לסקי.
ממליצה מאוד! אין ספק שנחזור. אחד המלונות הכי מפנקים שיש
Ram
Great hotel
A truly wonderful - great rooms, breakfast and spa area. Autumn prices made it a real bargain. Only thing I didn't like: they charge for parking even when the parking is made in the adjacent ski gondola parking which is closed and therefore free of charge off season.
Daniel
amazing hotel
It is my fourth time in Kempinski Bansko and I always feel it is the only hotel I would ever consider to stay
The breakfast is amazing , the pools areas are great , the proximity to the gondola , the Supreme service by all staff , the hotel areas are always very clean , the rooms are large and comfortable
The breakfast is amazing , the pools areas are great , the proximity to the gondola , the Supreme service by all staff , the hotel areas are always very clean , the rooms are large and comfortable
Oliver
Amazing location, amenities and service. Highly recommend this hotel
Rossi
Great location and excellent staff. Some areas need renovation but still a beautiful hotel.
Andrew
The staff were excellent
The receptionist was very helpful
We will stay again
The receptionist was very helpful
We will stay again
KENNETH
Let down by the food
Hotel as good as ever in evert respect but evening meal in the Gallery restaurant and breakfast was very poor. Spoilt the whole stay.
Verified traveler
Very old they need to renovate the rooms
The service is good but the rooms are old and beds are bad..
Verified traveler
Everything exceptional service and staff exceptional rooms, restaurant, spa
Oliver
The staff here are incredible, everyone from the valet to the receptionist were so friendly, helpful and welcoming. It’s a lovely hotel anyway but the staff really make it.
Kamelia
even we had a birthday cake in the room for our daughter's birthday!
Verified traveler
Amazing location, well maintained facilities and excellent service.
Meir
מעולה
מלון מצויין , שירות מעולה, ארוחת בוקר מצויינת , חדרים נקיים ,שירות מעל ומעבר
Verified traveler
Great location, very nice decoration, extremely friendly staff! Everything was just perfect, could not have wished for more.
Sergiu
Top service level.
Great hotel, it has everything you need to feel special and relaxed. We were exceptionally well looked after. Staff was very helpful and friendly. The room was large, clean, with nice balcony.
Great pools. Easy access to parking. The hotel has a lobby bar that is very good and an oustanding italian restaurant. We are looking forward to come back next year.
Great pools. Easy access to parking. The hotel has a lobby bar that is very good and an oustanding italian restaurant. We are looking forward to come back next year.
Amnon
Hotel is very well maintained, the spa is amazing! The location is the best in bansko - can't get any better than that. You go out from the ski room straight to the gondola.
Orly
The hotel is in a great location, the room was not so good, far from the entrance, and smelled not so good. We told them they already knew and said they will send some one to good smell
Verified traveler
Great service, great location, lovely spa and body products, excellent breakfast, loved the bed and bed linen, welcome chocolate on the arrival was yummy as well as the homemade honey at the check-out.
Verified traveler
Loved the ski room, vip lift paces and spa. The staff we so friendly and accommodating. Will be back next year.
Daniel
Great hotel, amazing location
Great value and service. Good for intermediate ski and relaxing after. Ski in and out of the hotel made life very easy
Good hotel and great service
Thank you to Anton and Natalia for making our stay great
Good hotel and great service
Thank you to Anton and Natalia for making our stay great
Verified traveler
Small rooms, super cheap furniture it is not a 5 star hotel!
Verified traveler
Superb hotel in a superb location with the added benefit exclusively for hotel guests of VIP lift passes to bypass the gondola queues in the morning. Staff were excellent and very accommodating to all requests both prior to arrival and while we were there. Excellent breakfast included in the package.
ברק
Perfect breakfast, excellent service staff is very good. Will be back for sure!
Steven
Bansko stay
Great hotel this was our third stay in Bansko and second stay in the Kempinski. Great food and SPA facilities and the VIP gondola pass saves the queuing time. Only problem we had was not being given a refund on the ski pass for a day when the gondola was not working. This was from the on premise Elite ski desk.
Amitai
perfect hotel for ski vacation
it was perfect! the car service amazing [10l for a day...]. ski room was the baest+vip card that you can buy in the hotel.
Boyana
The best in Bansko!
Its the best you can get in Bansko... there is a huge difference between kempinski and its 5 stars and all the others 4 star hotels (grand hotel bansko 4* is THE WORST). Kempinski’s servise and hospitality is one and only, the kind and helpful staff are always there for you and the buffet is tasty and delicious. The new renovated SPA is super modern and relaxing!
yael
Great hotel
Beautiful hotel with great landscape, a very friendly and helpfull staff, good location, tasty breakfast..
Anelia
Great experience!
Wonderful experience! Great facility, friendly staff. Good size rooms, fantastic location!
Elisaveta
Great Hotel in the heart of Bansko! Excellent service and comfort. Professional and friendly staff. Cosy rooms and lobby. Comfortable outside and inside pools! Great view from the room balcony!
Verified traveler
Great service, spaceous rooms, good breakfast
Excellent hotel near the lift featuring spaceous rooms and large, newly rennovated spa center. Awesome breakfast. I only wished for a newer tv in the room and better wifi signal.
itzhak
The best breakfast and service. Indoor & outdoor swimming pools. Very friendly staff and many more positive points. Stay there and enjoy.
Verified traveler
Good staff, very old premises
Staff is well trained. Premises are old and need a complete refurbishment. No investments have been made to improve the facilities, leaks are apparent everywhere, furniture is at least 10 years old. Noise is a serious problem (loud music until 3:30 could be heard in the hotel)
Emiliano
Best place to stay in Bansko
Great hotel in the best possible location in Bansko for skiing.
People are very nice and helpful. Definitely the place to stay in Bansko.
However I would like to make few criticisms to help to improve the hotel: 1) Wireless is not good, you would expect much better especially from a 5 star hotel 2) More attention to details: often we had to call the reception asking for things that were not being replaced or missing in the room 3) Kids club could be better offering more activities for the kids for longer hours. We have stayed in other 5 star hotel in Bansko and they have better conditions for the kids (Premier Mountain hotel for example).
Also, the VIP passes are still good but this year we had to queue quite a lot (one day even 50 minutes) because of the sky schools groups and this shouldn’t happen. The hotel should make sure that the VIP service stays as such but my impression is that is getting every year more common (more and more hotels are offering them).
People are very nice and helpful. Definitely the place to stay in Bansko.
However I would like to make few criticisms to help to improve the hotel: 1) Wireless is not good, you would expect much better especially from a 5 star hotel 2) More attention to details: often we had to call the reception asking for things that were not being replaced or missing in the room 3) Kids club could be better offering more activities for the kids for longer hours. We have stayed in other 5 star hotel in Bansko and they have better conditions for the kids (Premier Mountain hotel for example).
Also, the VIP passes are still good but this year we had to queue quite a lot (one day even 50 minutes) because of the sky schools groups and this shouldn’t happen. The hotel should make sure that the VIP service stays as such but my impression is that is getting every year more common (more and more hotels are offering them).
Christopher
THE best location for the gondola to take you to the ski slopes. The VIP lift pass (available only if you stay in the hotel) was worth ever penny of the extra cost, saving maybe 2 hours of queuing in the morning. The management and staff were always smiling, polite and helpful. Would recommend the hotel for anyone thinking about skiing in Bansko.
Verified traveler
Perfect base for first time skiers
The hotel exceeded our expectations. Very spacious room, spotlessly clean, big balcony with beautiful mountain views. The staff were all very well trained and courteous, nothing was too much trouble (including sourcing a carrot from the kitchen for our daughters snowman!) The location was very convenient for skiing . The spa and pools were also great
Eleni
A unique experience with excellent service and facilities.
Verified traveler
Nice hotel. Staff at breakfast can be more efficient in peak hours. Room was not prepared for evening on the first night and that is a standard service for Kempinski. Apart from this everything was fine.
George M.
Great location, and professional staff. Hotel's amenities are top notch. Will stay there again.
Rob
Faultless
Wonderful hotel good location by the gondola, the outdoor pool really warm , great spa. Would have no hesitation In recommending this hotel. Also check out Victoria Italian restaurant opposite ate there three-times during our stay.
Plamen
Great hotel located right by the ski lift. Pick a room with a mountain view as it is definitely worth it. Staff was outstanding - very helpful, and always smiling and friendly. Would certainly stay there again and would highly recommend it to friends and family!
Gail
Great for ski holiday
Fantastic hotel, very helpful staff. Great for skiing, very close to gondola and spa facilities are just what's needed after a day on the slopes!
Verified traveler
Best in Bansko
Expensive but you know what you're paying for. Many others at a similar price but few with the same quality.
Dorian
Hotel is Great, Beautiful, but room are too hot!
It was our second visit at Kempinski Grand Arena Hotel, Bansko. Is a very good Hotel, perfectly located if you are looking to access the mountain to ski/snowboard, no other Hotel will beat it. Very nice Hotel, food is great, staff very well trained, no complains.
The only one issue we have in both visits is the heat of the Hotel - too hot!!, we just can't sleep at nights. Asked the staff to fix it, they said the whole Hotel is set at the same temperature, so, the only solution we found to make it at nights was to open up a little some windows. Outside was -6 degrees, so, you can imagine after after a few hours the room was freezing. So, we spent every night of our stay and all night long waking up feeling too hot, opening window, waking up freezing, closing window and so on.
If they would fix this hot rooms issue, we would say the stay was perfect.
The only one issue we have in both visits is the heat of the Hotel - too hot!!, we just can't sleep at nights. Asked the staff to fix it, they said the whole Hotel is set at the same temperature, so, the only solution we found to make it at nights was to open up a little some windows. Outside was -6 degrees, so, you can imagine after after a few hours the room was freezing. So, we spent every night of our stay and all night long waking up feeling too hot, opening window, waking up freezing, closing window and so on.
If they would fix this hot rooms issue, we would say the stay was perfect.
Arie
The arrangement and cleaning the room after entering every day is not well includes linen and towels i call them a few times
Milena
the best hotel in Bansko
clean, comfortable hotel with magnificent mountain view and excellent services
Gergana
Luxury
Everything was perfect: the service, the area, the room, and the breakfast was outstanding.
Susan
Best holiday!
A very relaxing holiday in beautiful surroundings. Great spa facilities, attentive staff. Room was spacious, high standard of cleanliness. Didn't want to leave!
Georgi
Very friendly personal, nice restaurants and pools
Perfect
Robert
Stay here!
Excellent hotel. Staff couldn't do enough to make our stay enjoyable. 5 stars all the way
Mikey
Overly child friendly
We stayed for seven nights on B&B, the hotel and staff are wonderful being friendly but professional. The city view rooms would currently include closed supermarket and building site views if you have a room at that end of the hotel, whilst the mountain views also look onto the pool and outside restaurant tables so suffer from noise from those areas. The main area of concern is health and safety with very young children and even babies using the indoor and outdoor jacuzzis with no requirement for waterproof nappies. During our stay the ban on children using the spa area (saunas, steam rooms and snow room) was relaxed at lunchtime. We were out walking so it didn't interfere with our enjoyment but it must do others and the possible health implications of allowing children in these environments cannot have been considered i.e. body surface area to mass ratio. On a positive note the breakfasts are excellent with a wide variety of options we loved the baked croissant which was like a hot custard with pain au chocolate baked on top.
Peter
Kempinski hotel is absolutely perfect.
This was a family skiing holiday and the Kempinski is known as the top hotel in Bansko, and it delivered. It was exceptional in every way. The rooms were amazing, the service and staff exceptional, location is unbeatable, you can buy the VIP ski passes that beat the lift queues ONLY available to Kempinski guests, breakfasts brilliant ,restaurants top notch and spa facilities are lovely from the indoor and outdoor heated pools to jacuzzis, saunas and relaxation areas.
If I had to pick fault, it is only that, being English we like a cup of tea on waking up and there wasn't tea or coffee making facilities in room - but that is it!. The bathroom was amazing with 2 showers and a bath. Just Fab. I doubt any other hotel in Bansko comes close. Hope we can afford to return!
If I had to pick fault, it is only that, being English we like a cup of tea on waking up and there wasn't tea or coffee making facilities in room - but that is it!. The bathroom was amazing with 2 showers and a bath. Just Fab. I doubt any other hotel in Bansko comes close. Hope we can afford to return!
Verified traveler
Great ski hotel
A great experience hope to return next year. Out door pool and hot tub were great after a day on the slopes
Verified traveler
Very sattisfied
Fantastic
Elisaveta
Absolutely wonderful!
A great staff making you feel at home, incredible quality of restaurants and lobby bar, swimming pools, etc, perfect service and room view, great location, beautiful interior. One of the best Kempinski hotels in Europe.
Raymond
Lost keys
The hotel was first class and I would recommend it to my friends
I had one issue when staying in the hotel. The front counter lost my car keys and it took thirty minutes to find them after scearching my room twice they found them in a bottom drawer .
I had one issue when staying in the hotel. The front counter lost my car keys and it took thirty minutes to find them after scearching my room twice they found them in a bottom drawer .
Jennifer
Well worth a visit
Excellent
Verified traveler
Good hotel, great sevices
Georgi
Best Mountain Hotel in Bulgaria
A 5 star hotel with all the advantages of renowned chain franchise - top service, good rooms and beds, excellent breakfast and great location.
This is my third stay at this hotel and for the first time there were minor hick ups with the cleaning service.
Another disadvantage of the stay was the presence of the Bulgarian version of \"Gumball Rally\" participants who were creating too much noise late at night.
This is my third stay at this hotel and for the first time there were minor hick ups with the cleaning service.
Another disadvantage of the stay was the presence of the Bulgarian version of \"Gumball Rally\" participants who were creating too much noise late at night.
Robert
Excellent Hotel
Our stay was short but we are definitely coming back.
The hotel has the real Kempinski standards. The quality of service food and accommodation meet our expectations.
Keeping in mind that I am a Swiss Hotel Management Graduate.
Good job to the team of Kempinski Grand Arena.
The hotel has the real Kempinski standards. The quality of service food and accommodation meet our expectations.
Keeping in mind that I am a Swiss Hotel Management Graduate.
Good job to the team of Kempinski Grand Arena.
Nigel
Bansko relaxation at its best!
Excellent facilities. Excellent location next to the start of the Gondola that allows easy access to the ski resort and wilderness beyond. You can either cycle or walk through the forests around the hotel or head up to Vihren and into the Pirin National Park. Bansko has plent of places to eat.
The hotel has indoor and out door pools, jacuzzis to relax those weary muscles at the end of a day of hiking, an excellent morning breakfast spread, and restaurants if you so wish to eat in the hotel. Rooms are clean, specious and modern. Staff attentive.
No complaints. Hopefully head back there again.
The hotel has indoor and out door pools, jacuzzis to relax those weary muscles at the end of a day of hiking, an excellent morning breakfast spread, and restaurants if you so wish to eat in the hotel. Rooms are clean, specious and modern. Staff attentive.
No complaints. Hopefully head back there again.
Dimitar P.
Relax
Great hotel for summer relax not only for winter skiing . Excellent staff . Spacious rooms . Excellent SPA treatments.
Verified traveler
Great 5 star hotel next to the mountains.
Great service and the hotel staff were excellent. Great facilities and ideal for both winter or summer holidays.
Paul W.
very enjoyable stay
Very impressive hotel well worthy of 5 star rating. Would definitely go back.
Ashna
Greta experience, perfect distance to the gondol. Spa was fantastic.
Location & surroundings
Kempinski Hotel Grand Arena Bansko
96 Pirin Street, Bansko, Bulgaria
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Kempinski Hotel Grand Arena Bansko
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