Name: Le Mersenne Zanzibar, Autograph Collection
Address: Michamvi Rd, Dongwe, TZ

10/10

Exceptional

12 Mar 2026

pardon

Yes did enjoy the pool and the oceanview was awesome.will definitely go there again.

Partner

8/10

Excellent

07 Jan 2026

valentina

The staff is simply amazing, as well as the hotel set up.

Pro:
- friendly, helpful, and polite staff
- pool and lounge aerea

Area of improvement:
- room cleanness
- room maintenance
- food quality and variety

Partner

10/10

Exceptional

06 Dec 2025

Mike

Very clean. The staff were very attentive and courteous

6/10

Pleasant

08 Sep 2025

giles

Mixed bag

Negatives:

Music from a DJ blasting out all afternoon and evening stopping you hear the waves breaking over the reefs.

Sharp pool tiles that cause cuts.

Dreadful late night reception staff.

Dry cleaning service ruined clothes and didn't clean properly.

Some bedrooms smelt of mould.

Positives

Lovely staff.

Great views of the ocean.

Well equipped gym.

Modern hotel.

Useful $5 taxi service to local town in the evening arranged by hotel.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Patience Kiyini

Great service

Leisure

10/10

Exceptional

30 Jun 2025

Latasha

This place is AMAZING! If you want a luxurious stay with good food and kind people go! I enjoyed every minute of my stay here and I would gladly stay here again and again. I went for my birthday and it was the best experience of my life.

Leisure Self

10/10

Exceptional

30 Jun 2025

Choicy

The property is clean, and the people were nice amd friendly. We enjoyed our experience.

Leisure Friends

10/10

Exceptional

09 Jun 2025

Trina

I felt very welcomed when I first arrived at Le Mersenne Autograph Hotel. All of the staff are very nice and welcoming. Also the general manager Michael walks around and introduces himself to all the guess. I only have two little complaints about the room. The sliding door screen was off track and had a hole in the screen and the drapes were dirty at the bottom. But besides that my stay there was very nice.

Friends

10/10

Exceptional

18 Mar 2025

Matilda Robert

I did like the environment and the location.
It's a getaway that never fades.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Adedoyin

The best place to stay in zanzibar, the staff are so kind and helpful

Leisure Self

10/10

Exceptional

27 Feb 2025

Maya

Stunning hotel, beautiful rooms overlooking the ocean. Staff were very friendly and helpful. Plenty to do from the hotel. Gym facility is great. Pool area is beautiful. Couldn’t recommend more!

Leisure Self

10/10

Exceptional

30 Jan 2025

Clementina

Customer care exceeded our expectations.

Leisure Family

6/10

Pleasant

12 Jan 2025

Kierra

Lasting Impact of a First Impression! It Matters!

My initial check-in process ruined my trip so much that I had to write Mariott International. It was after hours. During check-in, Chetzi was rude. There was no exchange of pleasantries or anything you'd expect at check-in to a hotel. In no way did he ask how we were doing. Our passports were requested. Begrudgingly, he pointed in the direction of things at the property without showing us or offering to show us later during our stay, His speech was very low & he was speeding through it. My friend sat further away and asked if there was a gym. He replied, \"I already said that\". His speech was low, how could she hear? I tapped my card to pay, but it was denied. His response was immediate. As if there were no other options. After a brief awkward pause, I asked, would you like to try it again? After painstakingly entering it into the wireless terminal again, it worked. As a result of his behavior & disposition, I was extremely dissatisfied. It's like he didn't realize we had traveled a long way. There was no \"try again, maybe there's a technical problem, \"do you have a backup card?\" or \"Did you notify your bank that you were traveling? \" There was an issue of either a technical or user issue, but his final response was \"Denied.\" As if he was insinuating that we should leave. I told his leadership that, and I presumed it would resolve the issue. However, Chetzi ignored our calls from the room. Even when there was an emergency. Due to that initial exchange, we did not feel welcomed

Friends_and_family Friends

10/10

Exceptional

10 Dec 2024

Dorcus

This was the best experience ever ,the hotel is sooo clean,the staff and services at the hotel were amazing.
I will definitely come back to this hotel when l visit Zanzibar again .

Leisure

10/10

Exceptional

26 Oct 2024

nigel

Exceptional ocean view from our balcony. Lovely villa, great food & attentive service. Highly recommended...

Leisure Family

2/10

Poor

21 Aug 2024

Ruskin

Check in we had lot of time. About 3:30 pm checking done and we want to room. Rooms was not available till 3:30 as our check in time was 2

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Alma

Few dining options, friendly staff but at busy times, we waited a long time for service.

Leisure Partner

10/10

Exceptional

18 Jun 2024

James

Beautiful property and great staffs

Leisure Self

10/10

Exceptional

13 Jun 2024

Thamiah

Exceptional experience in every way.

Leisure Family

8/10

Excellent

08 Mar 2024

Brandi

We enjoyed our stay at the Le Mersenne and loved the detail and design of the room. Well appointed. The service was great, location is close to Paje Beach and the Treehouse Restaurant but also far from Stone Town and other popular beaches so plan to either book a driver or rent a car. We booked a scooter thru the hotel and traveled to Paje. DJ played great music at the hotel. We loved the vibe!

With that said, a few things to be noted …

Limited food options and we grew bored of the pricey options by day 2. The hotel is gorgeous but not as well kept as I prefer. Caulking issues, small wear and tear throughout. For the price and all the extras — tub facing the ocean, soak pool on deck, spacious amenities and great service … I was very pleased with my stay. The stickler in me loosened a bit and enjoyed myself truly.

Leisure Partner

10/10

Exceptional

21 Feb 2024

Annia

Very quiet property, pleasant staff. Rooms were clean with breathtaking views of the Indian Ocean.
Not walkable to many things , would recommend renting a car as taxis can be a bit pricey. But it is very easy for the hotel to drop you off and pick you up .
Would recommend if you need some peace and quiet .

Leisure Family

8/10

Excellent

14 Feb 2024

Sheikh and

.

Leisure Partner

10/10

Exceptional

13 Jan 2024

David H

The staff were excellent, they made us feel at home. The food was very good, the rooms are neat, clean and modern. It was a very nice experience. I definitely recommend Le Mersenne.

Leisure Partner

2/10

Poor

09 Jan 2024

Tamara

The hotel is beautiful, magical even. Very relaxing and the dinning staff and food options were amazing. I had a few terrible experiences with the female front desk attendant Kadogo. We checked in our room and was little tired so wanted to order room service but the phone did not work, i called whattsapp number informed them about phone issues and i was told someone would come to fix, no one did. Our last night we wanted to clear up our bill in advance and request airport taxi. We we tried to contact our driver who brought us to the resort but was unable to, My husband and I approached kadogo, asking to settle our balance and to request the taxi, her attitude towards us was just completely confusing and disrespectful, after getting our final bill my taxi finally contacted me so I asked kadogo to remove that from the balance she was visibly upset she told us this is an issue because now she would have to explain to her manager that we canceled the taxi request, she gave us a complete lecture with a nasty attitude. At exactly 7:23am i called the front desk spoke with Kadogo requesting a cart to bring our luggage to the front desk by 8am, she didn't send anyone to get our stuff, my husband and I hauled our luggage ourselves from our room that was farther away. i got to the desk and asked why no one came to help. Kadogo told us everyone was busy helping other guests. She then told me i have to settle the balance i previously settled the night before for tax.

Leisure Partner

8/10

Excellent

02 Jan 2024

Kerim Erdem

Good

Leisure Family

8/10

Excellent

12 Nov 2023

Ifeoma

Lovely resort

Leisure Friends

10/10

Exceptional

21 Oct 2023

Recoldemon

My stay at le Mersenne was amazing the staff was so welcoming and accommodating!! The food prepared from Chef Pedro was outstanding!’ Breakfast lunch and dinner and his sushi out of this world 5 Star

Leisure Partner

10/10

Exceptional

04 Oct 2023

Michael

Very good reception and environment

10/10

Exceptional

26 Jun 2023

Abass

The place is a beauty you need to experience. They staff made sure my stay was amazing. I will love to go back.

10/10

Exceptional

06 Jun 2023

Abdallah

Great and quite environment

10/10

Exceptional

10 Nov 2022

Alexzandrea

Salim went above and beyond as did his staff. They are all amazing and contributed to a perfect stay. We highly recommend the immersive Tumbatu/Mkokotani tour where you learn about the history and customs of the local people while living a full work day (observing) the people. 100/100

Leisure Family

10/10

Exceptional

09 Oct 2022

Glory

It was great

Leisure Friends

10/10

Exceptional

22 Aug 2022

ADEBAYO

It’s a nice hotel

Business

10/10

Exceptional

15 Dec 2021

Kenneth

great stay…

Excellent stay… friendly staff excellent food and the chef is amazing… we enjoyed our stay… looking forward to another visit

Partner

8/10

Excellent

17 Aug 2021

Olivia

Great experience. Beautiful place

Excellent place to stay if you want to relax far away from the hustle. Great dining option and friendly staff.

Friends_and_family Family

2/10

Poor

04 Aug 2021

Alhanouf

Do not let the photos fool you! Be aware

From the very start .. when we entered through the gate there was pile of junk on the sides hidden in the back.. i should have known from then that i wouldn't like the place for the reasons below:

Reception:
Akward as they wouldnt help us carry our things but rather drum and dance while our hands are full.

They had cats that they petted which is not nice idc stray or no but dont expect everybody to be friend with pets

The chairs at the reception were so so dusty and had hair on them which is kinda gross. I couldnt even sit

The landscape didnt encourage me to finish my stay. It was just dull and needed some work.

Our room was upstairs on the steps ( stairway) which was fine .. moving around we needed a golf cart coz the place was massive.

Going down to restuarant.. its brand new and pretty but the food was average. I had dinner only.

The bed room is the only thing am happy with as its well decorated.

When we opened our bed room window. It was a beach view which had construction work infront of it. They were building new cabanas or something using power tools which was the deal breaker for me. I left the hotel after my first night. And i booked for 2.

And get ready to clomb so many stairs to eat..

NOTE: THEY HAVE NO ACCESSIBLE BEACH. !! Do not believe the photos !

Kitchen service is slow slow.

The workers had holes on their shirts..

Friends_and_family Family

8/10

Excellent

26 Jun 2021

Verified traveler

Beautiful place. Love what they did with the jetty and the villas. Breathtaking views of the ocean. Highly recommended

Leisure Family

8/10

Excellent

14 Jun 2021

osama

Great restaurant manager (Jiji) and still need time to build infrastructure and remaining villa

Partner

10/10

Exceptional

06 Apr 2021

Emily

Beautiful hotel!

The pictures of Le Mersenne don't do it justice! The hotel is brand new and so beautifully designed. Our room was gorgeous and had a huge balcony and amazing views of the turquoise sea. The service was second to none and the staff were so friendly. We loved every minute of our stay!

Partner

2/10

Poor

17 Jun 2026

Melis

We were very excited to stay at this hotel after seeing the photos, but unfortunately it turned out to be a major disappointment.

First of all, there was no proper hot water in our room. Even though we reported the issue to the reception several times, it was not addressed promptly. We were eventually told that, in order to get hot water in the shower, we first had to run the hot water in the bathtub and wait. In addition, dirty water came out when we turned on the taps.

There seemed to be several maintenance issues throughout the room. At one point, our air conditioning stopped working as well.

The food was also far below expectations. Overall, we were so dissatisfied with the hotel that we tried to spend most of our two-day stay outside the property.

The advertised sandbank experience was another disappointment. The location we were taken to did not even have a visible sandbank.

Sadly, almost every experience at this hotel was frustrating and underwhelming. The only positive aspect of our stay was our driver, who took us to Upendo twice. He was exceptionally friendly, professional, and always willing to help.

Unfortunately, we cannot recommend this hotel based on our experience.

Partner

10/10

Exceptional

15 Feb 2026

Mohamed

Malgré un petit problème avec notre chambre, après signalement l’établissement a très vite résolu le problème en nous surclassant dans une villa. On tient a souligner leur réactivité, le personnel très serviable.
On recommande

Partner

10/10

Exceptional

14 Feb 2026

Marcus

Noe etterslep på vedlikehold. Temmelig øde lokalisert. Når det er sagt, fantastisk sted med fantastisk flotte ansatte i alle ledd.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Thomas

We have had 14 days of stay at this resort, the hotel staff was outstanding and our stay was perfect, We strongly reccoment this resort the apartments and in deed the staff❤️

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Vivian

Cada apartamento vila tem sua varando com piscina e visual para mar, além disso, dentro tem uma banheira com vista para a piscina. O quarto é muito confortável, a equipe mantém tudo bem limpo e organizado. A equipe é simpática e educada, sao maravilhosos. Agora, você nao consegue \"pegar praia\" na frente, pq tem as pedras e muitos ouriços. Então praticamente o nosso acesso ao mar era nos passeios, então isso limita muita quem gosta de praia. Mas tem uma linda piscina com visual para o mar lindo.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Amiena

I celebrated my birthday at this hotel. It was incredible, special Thanks to the lovely restaurant stuff, who became my professional friends in this short time. Special Thanks to Godlisten, Kambani, Ezekiel for making my birthday incredible. The lovelu reception staf Keniza (i think how to spell it) and Majid. They made my stay amazing. The room was decorated lovely for my birthday. It was always clean. Very nice stuff. The food was good. 10/10

Leisure Self

10/10

Exceptional

07 Jun 2025

ASCHVIN

Really good experience with high level service and standard on everything!

Partner

6/10

Pleasant

31 Aug 2024

Oualid

Good but employees not professional

Place is beautiful but service is awful employees must be trained to 5 stars way to talk and act
Hidden fees that are paid at the check out. I’ve never paid taxes all my life during check out
Half pension is not system is not explained at the check in, at the end I had to pay additional fees.
Room was good but water was leaking in the wc and sink smell was in the room.
Positive point for our honeymoon the prepared a cake

Partner

6/10

Pleasant

24 Feb 2024

Susanne

Average at its best

Zanzibar is a beautiful island with friendly people. The hotel is nice and the views are beautiful. However there is no beach at the hotel. The straff is kind but very untrained and many do not understand English which makes restaurant and room service challenging. The food is at a good price but at its best average. The hotel management is rude and did not Ask a single question about our stay. Head of food and beverage was very kind however. The ordered and confirmed transport from the airport to the hotel did not show up at the airport and we were luft waiting for an hour and after that had to arrange a taxi for ourselves in the middle of the night. Upon checkout they tried to chargé us for this… if you are looking for a true five star experience you should consuder another hotel.

Friends_and_family Family

8/10

Excellent

02 Jan 2024

Anders

Nice hotel with very comfortable rooms. the down side was the service. Took a long time to get food after ordering. was also a bit of chaos at breakfast. it was a holiday so this may be part of the explanation.

Leisure Partner

10/10

Exceptional

04 Sep 2023

Patrizia

Amazing experience in a luxury hotel surrounded by a beautiful see and nature

Leisure Family