Name: Al Manakha Rotana Madinah
Address: Central South West, Al Haram, Madinah, 42311, SA

2/10

Poor

09 Jul 2026

Sajad

Absolutely will not recommend this hotel. Very unprofessional and slow. Had a free upgrade to a suite which turned out to be dirty and facilities were not working. Changed to my original room which ended up having dirty pillows with hair!! Called housekeeping over the next 4 days and didn’t even turn up on the last day. Start to finish this has been a terrible experience and please book somewhere else. Honestly, coming to madina the last think you want to do is complain and I have bit my tongue on a few things but when it happens everyday there’s only so much you can take. Facilities are not great, pictures on website are not the same as in real life. Overall, do not stay at this place!!

Partner

10/10

Exceptional

06 Jul 2026

Fatoumata Nancy

Everything is awesome. The food is delicious and you have lot of options.
The hotel is close to the haram.
I will definitely stay here again

Family

10/10

Exceptional

04 Jul 2026

Samia

Al Manakha Rotana was an extremely lovely stay, we stayed in room 1103 which was a suite having a living room was a great surplus! the hotel and their services such as in room dining which was really greatly priced especially the kids selection which was perfect for my daughter and she didn’t eat mc Donald’s every day as we had the in room dining option especially with 15% it was amazing! Room was always cleaned and stocked exceptionally and always came back to a fresh clean room made it even better thank you to Nayem and Kawser for keeping everything fully stocked and clean in our room! Breakfast had really greatly priced options perfect for the whole family! The rooms were very spacious and clean. The location was a good spot also although busy but not super busy and away from the main hustle and bustle but still a 2-3min walk to masjid nabawi the men’s section was at the doorstep and even though the women’s section was a few doors down with my 6 year old daughter it only was around a 5-8min walk depending on time. Alhamdhulilah everything was lovely and overall the perfect stay especially bringing my daughter for the first time. Mizan was really lovely at breakfast and looked after us checked in on us and got us what we needed. Thank you very much!

Family_with_children

10/10

Exceptional

23 Jun 2026

Mohammad

We had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-maintained, and the amenities were excellent. The staff was friendly and helpful, making our experience even more enjoyable. The location and overall atmosphere were great, and we truly enjoyed our time here.

The only downside was that, considering the room rates, breakfast was not included. It would be a great value-added benefit if the hotel offered complimentary breakfast for guests. Other than that, we had a very pleasant stay and would recommend this hotel to others. Thank you!

Family_with_children

6/10

Pleasant

21 Jun 2026

Mohammed Asif

The hotel is run down, it’s very dated and an unpleasant odour around all communal areas. It feels like a 2 star hotel rather than 4.
The bathroom is very small, and unclean.

Bedroom was big and nicely decorated. Very close to haram. These are only the positives.

I would never stay again.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Mustafa

Ok

10/10

Exceptional

27 May 2026

Ehab

Good hotel

Self

10/10

Exceptional

23 Apr 2026

Istarlin

Great

Family_with_children

10/10

Exceptional

13 Apr 2026

Yaseen

The room was modern, spacious and clean, towels and bedding linen were clean and fresh.

Staff were very friendly, especially at breakfast, a special mention to Ali for the amazing service.

Breakfast was 5 stars, from the fresh orange juice, variety of dishes, to the freshly made waffles and pancakes, everything was delicious.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Khodaja

I need refund please

Family_with_children

10/10

Exceptional

07 Apr 2026

Rukaiyatu Zarma

Had a very nice stay, staff are very friendly the food was excellent, room spacious.

10/10

Exceptional

07 Apr 2026

Basiru

The hotel was cleaned, air condition was working as it should. The staff was friendly, polite and very nice. Hotel very close to Haram. The breakfast was excellent eat and drink all you can no limit. My only complaint was the refrigerator not working. Overall experience 4 stars. Please replace the refrigerator for better ones. No regrets thank you so much for good customer service.

Family

8/10

Excellent

06 Apr 2026

Elsherif

Staff was really helpful and so friendly

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Sean

Everything was great

10/10

Exceptional

01 Apr 2026

Shakir

Everything was Perfect Alhumdulillah - Thank you

Family_with_children

10/10

Exceptional

31 Mar 2026

Ayishatu

Alhamdulillah the room was very clean and excellent. The breakfast was delicious and the staff were very friendly. I would highly recommend this place, especially because of how close it is to the Haram. Inshallah, I would stay here again.

Family

10/10

Exceptional

31 Mar 2026

Asif

Excellent location and friendly staff

Family_with_children

10/10

Exceptional

31 Mar 2026

Beebee and Amran chattun

The room was good as per booking could have been better with an early checkin to support our wait and early arrival - breakfast was cold fed back the restaurant manager who took it onboard - air conditioning was good 👍

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Najma

The hall way was very noisy.

Partner

10/10

Exceptional

27 Mar 2026

Tayyiba

I stayed for my recent visit to prophets mosque. The hotel is near to gate 309, 310. It was clean , well maintained and in near vicinity to the mosque. Staff were caring and very cooperative. The breakfast was good as well. They have allowed us for late check out as well. I would come again to the same hotel every time. Thank you so much Rotana , great team and excellent hotel.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Abida

Good location. Room was clean. Breakfast very good.

Partner

10/10

Exceptional

24 Mar 2026

Zahida

Everything was perfect. Beautiful hotel, location and staff were amazing

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Iman

Excellent stay as always

Family

10/10

Exceptional

21 Mar 2026

Maria

Amazing room and service. Felt very looked after, staff were all very kind and went above and beyond to help look after my elderly parents.

Family

10/10

Exceptional

21 Mar 2026

Ayishatu

Alhamdu Lillah

Family

8/10

Excellent

18 Mar 2026

salim

The hotel is split between tower 1& 2 and on day 2 they cancelled breakfast in tower 2 so tower 2 was chaotic fir a fee days squeezing everyone in 1 restaurant. Besides that it was very nice staff were apologetic and helpful

Partner

10/10

Exceptional

16 Mar 2026

Salman

Great location

Family

8/10

Excellent

08 Mar 2026

NAZEER

this place has 2 towers always get down at tower 1 as i think better and bigger rooms ,buffet was not all worth the money 130 sar unless all inclusive rather pay outside to get better option for food and would work out cheaper for 2 as you dont eat 260 sar £50 worth of food place is clean and friendlly and not to far for both men and women entrance make sure you pass the imams line so prayers are excepted ie pass the green dome

Partner

10/10

Exceptional

01 Mar 2026

Kashif

Fantastic service, very close to the Masjid Nabawi highly recommended, Friendly helpful staff concierge service too

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Ndeye

very nice and clean room and service was fine . Close to the haram , very convenient location .Hotel is new .Will come back inchalha

Family

8/10

Excellent

25 Feb 2026

Maria

Staff is nice hotel is well situated but need some love

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

kiran

The room was very clean , quite a new building . Location to the haram is amazing , just a few mins walk and you’re there .

Family_with_children

10/10

Exceptional

24 Feb 2026

Lawand

all good

10/10

Exceptional

24 Feb 2026

Abdulrahim

Spotless room. Very friendly staff, would definitely recommend. Expected expectations

Self

2/10

Poor

22 Feb 2026

Jahanghir

Didn’t live up to expectations very poor Customer Service, Wi-Fi keeps disconnecting sofa bed keeps coming apart complained number of time nothing done

10/10

Exceptional

21 Feb 2026

Abrar

Staff

Partner

6/10

Pleasant

17 Feb 2026

Nada

The hotel is dated and lifts are limited

8/10

Excellent

16 Feb 2026

Zaynah

Staff were lovely especially the ones at breakfast the manager was very friendly and attentive. Rooms were clean and good amenities. Only issue was that our room wasn’t cleaned on the last day although we requested it and the scale in our room wasn’t working and room service wouldn’t provide us with a new one so had to borrow from next door.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Ahmad

The room cleaning was not good, and breakfast service management was not polite, will most likely not stay here agains, over priced.

10/10

Exceptional

14 Feb 2026

Sami

Staff, Jiyad and others excellent

Friends_and_family Family

8/10

Excellent

13 Feb 2026

Mohammed

Room was small and bathroom was very small.

Leisure Family

10/10

Exceptional

12 Feb 2026

Mohammed

Everything was great, room was clean, staff was great, breakfast too was good although it was the same every day. Just a short walk from the haram. I was just a little disappointed with the size of the bathroom, The bathroom was quite small with the toilet in a very tight spot making it difficult to do ablution

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Abdullah

grest

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Mustafa

The hotel is just a 4-minute walk from Gate 309 of Masjid Al Nabawi. The room was spacious and modern, and the breakfast buffet was excellent! My only suggestion would be to improve communication before arrival.

Leisure Self

8/10

Excellent

09 Feb 2026

MOHANNAD

Room was clean.

10/10

Exceptional

08 Feb 2026

Kombal

Both rooms we had were amazing cleaned daily stocked up beds done bathroom sorted lovely facilities breakfast and dinner take off so much stress for food and was surprisingly very good

Business Family

8/10

Excellent

05 Feb 2026

Anisa

Room was clean, breakfast could’ve been better. The main issue I had was it was a far walk to get to the women’s side of masjid nabawi.

Leisure Family_with_children

10/10

Exceptional

05 Feb 2026

Mustapha Babani

Excellent.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Rachid

Our stay was wonderful. The hotel is in a great location. Close to everything. The staff was very accommodating. It was a great pleasure to be welcomed by Amena and Abdulah in the morning for breakfast.
Food was delicious, and attention to detail on all levels was appreciated.

10/10

Exceptional

04 Feb 2026

Fatima

Yes, amazing staff and service definitely recommend

10/10

Exceptional

04 Feb 2026

Fatoumata

Room clean and nice

10/10

Exceptional

03 Feb 2026

HYMAN

Nice hotel, and perfect and very good service

10/10

Exceptional

03 Feb 2026

Khalid

Awesome

10/10

Exceptional

01 Feb 2026

HAMZA

THE MANAGER HANNAH WAS SO HELPFUL AND MADE THE WHOLE EXPERIENCE WORTH IT.

10/10

Exceptional

01 Feb 2026

Mohammed

Very convenient location, staff and services very cooperative

10/10

Exceptional

31 Jan 2026

amina

Yes, the room was spotless, every thing was clean, nice breakfast and staff very courteous.

Self

10/10

Exceptional

31 Jan 2026

Thierno

Great staff and the room service was amazing.

Leisure Family

10/10

Exceptional

31 Jan 2026

Rashid

INITIALLY, WE HAD ISSUES WITH THE ROOM AND IN GENERAL BUT THINGS CHANGED WHEN A MANAGER, HANNAH TOOK OWNERSHIP OF OUR ISSUES AND REALLY MADE AN EFFORT TO IMPROVE OUR CUSTOMER EXPERIENCE AS WELL AS MAKING OUR STAY A PLEASANT ONE.FOR THAT REASON,MY MAIN FOCUS IS HOW SHE PUT THINGS RIGHT DESPITE THE INITIAL PROBLEMS EXPERIENCED.
IN CONCLUSION,I HAVE GIVEN THIS HOTEL A 5 STAR RATING.

Friends_and_family Family

8/10

Excellent

30 Jan 2026

WAFA

Every thing was great except the buffet

Leisure Family

10/10

Exceptional

28 Jan 2026

Amina

Amazing hotel right next to masjid nabawi had a great time there beautiful rooms very spacious which I didn’t expect clean

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Moiz

Great location and well managed property. We stayed in Tower 2, and it is less crowded. Our room attendant Naeem was kind and helpful. Arabic coffee always available at the reception.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Naim

Great stay, only one criticism is that we were given the room specifically designed for disabled people which meant it was a wet room shower, all in all very nice hotel and amenities. Good breakfast would definitely recommend.

Leisure Family

6/10

Pleasant

25 Jan 2026

Safder

We had to change rooms - but all of the staff were great, very helpful and friendly.
The rooms were fine, some aspects were a bit old/tired so didn’t ever seem clean. Even after they had been cleaned - mainly the bathrooms.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Mohammad

Amazing service, convenient location steps from prophets mosque, great dining

4/10

Poor

18 Jan 2026

Ali Jahan

Overall, the hotel is in a good location, walking distance from Masjid Al Nabwi and with good food nearby. Although the opposite side has better shopping and food options.

However, upon arrival, it took over an hour to get us checked in. We were not given clear communication especially after a long trip from Makkah to Madinah. The receptionist mentioned he would get in touch regarding a room upgrade to a Haram view but I never heard back at all.

On top of that, our room was only cleaned twice during our 5 night stay and even the quality of that was not great. Our room was not cleaned despite the housekeeping sign being left on for prolonged periods multiple times. We had also been disturbed by staff when we had our do not disturb sign on. I spoke to one of the housekeeping staff about cleaning our room, and instead of helping, he decided to moan instead and told me to call reception. There was also miscommunication with reception and housekeeping staff. Also, there was noise coming from the room next door with people arguing which could be heard. The fridge was hot. Cups were still dirty and not cleaned.

Very good location with good breakfast and fairly modern facilities. It’s just a shame on how slow they are, how poor the communication is and the lack of service from the housekeeping staff

Leisure Partner

4/10

Poor

17 Jan 2026

Mohammed

I would like share our thoughts on recent visit to Madina 12/01/2025 so others can have understanding paying £300.00 a night on a 4star branded hotel what you’re expecting to get.

Starting with few positive points.
Location is good easy access to Masjid Al Nabawi.
Downstairs you will find plenty of shops servicing all kind of fast foods etc.
Room was clean spacious but a little dated in the bathroom a just about works in terms of space.

Now moving to our 4nights stay/experience.

They have two hotels side by side. So it can be confusing which hotel you have booked.

Main hotel has a large lobby and bigger restaurant. The rooftop was never opened which I attempted to visit twice during my stay. Asked staff why is it closed apparently opens after 4pm which didn’t make sense I did attempt once more then gave up.

When we check in we were on the newer but smaller hotel. However the view from the room was obscured then the upgrade we paid for. Nevertheless we just travelling from Makkah and it’s been a long day just wanted to rest and recover.

My wife was feeling poorly and I called hotel housekeeping for an extra duvet. That’s when
A shock to the system started. A basic requirement turned into a bitter experience.
Kept waiting however noting was happening called again and again same response some was coming. When the did eventually turn up then came to understand what we asked for by then at least an hour passed by. So explained again however apparently they

Leisure

10/10

Exceptional

14 Jan 2026

Istarlin

Staff, and the clean rooms

10/10

Exceptional

13 Jan 2026

IMTIAZ

Clean room, excellent location and great staff

Leisure Family_with_children

8/10

Excellent

13 Jan 2026

Mohammad Omar

Yes but limited.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Ghalib

Nice and clean room with all necessary facilities to have a comfortable stay for a family of 4. High quality breakfast and great room service 24/7 to facilitate guests.

Leisure Family

10/10

Exceptional

12 Jan 2026

Mohammed

The hotel was definitely a 5 star, not a 4 star in my opinion. Few steps to the Haram, close to gate 309 and 310. Restaurant had great selection of dishes.

Self

8/10

Excellent

12 Jan 2026

Samina

The buffet needs to be better with more flavors

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Lisa

Great staff and very friendly to westerners

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Safen

Best👌

Friends_and_family Friends

10/10

Exceptional

08 Jan 2026

Huda

Had a pleasant stay at Rotana, spacious beautifully decorated room with all amenities soap,shampoo,conditioner tooth brush, vanity kit, iron kit, hair dryer. Bath robe and towels.
Huge closet and locker, my room had a wireless charger to charger phone as my charger wouldn’t fit in the socket.
Must keep a universal plug from your own country,
Rotana had an amazing breakfast so much variety and fresh food and you can see the prophets mosque while getting your food.
Items to mention two types of soup,scrambled eggs, fried rice, noodles, variety of bread and cheese and fresh fruits and baked croissants and danish’s, tea and coffee and coffee machine for speciality coffee.
This hotel is good for families.
Overall a good choice and experience.
Would love to book again in future.

Leisure Family

10/10

Exceptional

07 Jan 2026

Sunila

Everything was perfect. I would have liked a microwave in the room. Rest everything was perfect.

Leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Haris

Everything was good

10/10

Exceptional

05 Jan 2026

Shibly

“Alhamdulillah, we stayed 3 nights at Al Rotana Madina and had a very pleasant experience. The staff were kind, respectful, and always willing to help. The hotel is a wonderful and peaceful place, and its location is extremely convenient, just a short walk to Masjid An-Nabawi. May Allah reward the team for their excellent service. Highly recommended ❤️💯

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Faizel

Excellent hotel. I will definitely book here on my next trip.

Leisure Family

4/10

Poor

01 Jan 2026

Tarek

Staff never answered phone. However the staff actually used the phone and called around checkout time. The hotel has two towers that are almost two different hotels, they are two buildings separated by the street. One with decent full and partial haram view and the other has hardly any view. You are never told the exact building number or which tower you are in. Once checked in although I reserved an obscenely expensive haram partial view, we were put into the one that hardly any view and the room hardly had any view.

In general the hotel is ok and would make a fine 3 star hotel but certainly not any higher as advertised.

10/10

Exceptional

01 Jan 2026

Soaad

Breakfast was great, rooms are clean

10/10

Exceptional

31 Dec 2025

Aminah

Excellent hotel that's only 5min walk from masjid al Naba

10/10

Exceptional

30 Dec 2025

Anisuzzaman

We enjoyed the stay

Leisure

2/10

Poor

30 Dec 2025

MIR

Horrible services . Gave a suite with no bed for kids . One king bed for 4 people . Sofa bed is for 1 person without pillow and blanket . Attitude is very bad and 1 days they didn’t do any room service despite request . 500$ per night for small room and horrible same breakfast for 5 days . Room 645 . Checking lady was unhelpful and told this is biggest room with 1 bed only for 4 person . Additional bed 120 x2 . Pay or leave . Very aggressive attitude and pls don’t say here as there r many good hotel similar price . Sofitel is same price and 100times better .

Leisure Family

10/10

Exceptional

28 Dec 2025

Mohammad

The staff were very friendly and attentive. Special mention for Sharif and his cheerful nature. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Mudassar

Alhamdulillah loved it, very clean rooms top class customer service 10/10, keep up the good work, Insha Allah I will be back soon, بارک اللہ فی

10/10

Exceptional

27 Dec 2025

Abdelghani

We stay for 4 days lovely hotel so close the haram very good breakfast
I will come back

10/10

Exceptional

26 Dec 2025

Mohammed

The hotel was clean and close to nabawi masjid.

Business_and_leisure Family_with_children

4/10

Poor

26 Dec 2025

Hamid

Tiny bathroom. The pictures are misleading. General cleanliness was disappointing.

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

hanief

The front desk staff esp the guys were always helpful. In particular Mohammed. Think because of culture women front desk staff ignore male. Breakfast was nice.

Partner

10/10

Exceptional

24 Dec 2025

muhammed

i enjoyed the stay the staff were great, the style of the room was relaxing.
the cleaning staff were chill and a guy called anis made the stay even more comfortable he was always there if something was needed and very helpful and friendly.
the breakfast was great a lot of variety and the atmosphere was good it was quite which i like in the morning.
will probably stay again.

Leisure Family

10/10

Exceptional

24 Dec 2025

S

Wonderful and shout out to the receptionist who was so accommodating after our long travel

Partner

10/10

Exceptional

23 Dec 2025

Abdulaziz

Excellent