Name: Al Mokhtara Almasi
Address: Hotel Aswer, Al Haram,central Madinah, 42311, Al Madinah Al Munawwarah, 7166, SA

10/10

Exceptional

31 Jul 2026

Asad

Check in and Check out process were very easy and smooth.

The staff came to check if we needed anything. They were very helpful and considerate.

The hotel is very close to Masjid Nabawi, Masjid Al Ghamama, Masjid Abi Bakr Sidiqque and Masjid Ali in Talib.

The hotel is very close to other local amenities and you are able to get everything of your needs.

They offered additional laundry service.

Excellent service. I would return to this hotel in future and I would highly recommend it to others.

10/10

Exceptional

16 Jul 2026

Mamun

Great service

10/10

Exceptional

30 Jun 2026

Gaffar

Close to haram and all shopping areas u need

10/10

Exceptional

03 Jun 2026

Abdoul

Great experience, first time ever I saw check out at 2pm after Zhour prayer! I loved it. Very close to the prophet's mosque. The Zhour Athan woke me up and I was still able to make it to Salah on time! That's how close it is. Staff is pretty helpful.

Self

10/10

Exceptional

01 May 2026

Ali

Good

Partner

6/10

Pleasant

13 Apr 2026

Md

I didn’t like one floor man or manger attitude(Arabian),he was very rude when he was talking to me not professionally speaking and they said if we want eat in hotel by ordering food,need use their M floor or restaurant,we tried to listen them but everytime we there for eating our lunch we find restaurant Washroom closed,we couldn’t wash our hands after eating,we had to wait till we get to our room for washing our hands,

10/10

Exceptional

03 Apr 2026

Shafik

Nice clean next to the Haram

Family_with_children

8/10

Excellent

26 Mar 2026

Rashidul

Decent hotel. Small rooms and a little bit rundown but you get what you pay for. Very close to the Haram, which is a great advantage.

What really stands out here are the staff - honorable mention and thanks to Mr Khalid the housekeeping services manager for taking care of my elderly father's needs. His compassion and patience is exemplary.
Also a note for Shohag, who was always there for my questions and needs - very helpful and dedicated young fellow.

Family

2/10

Poor

20 Mar 2026

Shahbaz

Non responsive. Bad customer service. We contacted them multiple times but the hotel staff does not respond.

Family_with_children

8/10

Excellent

19 Mar 2026

Aymen

ا

10/10

Exceptional

15 Mar 2026

Javed

Very amazing staff don good job.

Family

4/10

Poor

10 Mar 2026

hina

No hot water no air conditioner work

8/10

Excellent

10 Mar 2026

Azhar

Good service

10/10

Exceptional

03 Mar 2026

Sufian

Excellent service

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Nadeem

It’s ok

4/10

Poor

25 Feb 2026

Afnan

Room was neglected, staff support wasn’t a

6/10

Pleasant

24 Feb 2026

nasir

Small size rooms. No room service (tea bags, sugar,towels, toilet paper etc unless demanded from reception. Very close to Masjid nabawi though.

2/10

Poor

21 Jan 2026

Ghulam

Would not recommend at all. Apart from the proximity to the mosque, there are no plus points.

Elevators are extremely slow, staff is rude and not responsive (they’ll just pretend not to understand you and reception will never pick up the phone). The rooms are not cleaned properly. Lots of garbage under the beds and dirty carpets. The bathroom is AWFUL. Smelly, small and the tub is tiny. They provide shower gel and shampoo OUTSIDE the shower by the sink. They don’t even provide hand soap. Did not have a good experience at all. Spend a little bit extra and go somewhere else. Not worth the price

Family

2/10

Poor

17 Jan 2026

Riad

Very disappointing experience

This hotel is extremely overpriced for what it offers. There was no soap in the bathroom, no tissue, and the Wi-Fi never worked during my stay. They also do not provide any coffee or tea bags in the room, which is very basic for any hotel.

Despite charging a very high price, there is no breakfast option at all, not even something you can buy from the hotel. The overall service and facilities are very poor and do not justify the cost in any way.

The only good thing about this hotel is the location — Masjid an-Nabawi is about 4–5 minutes walking distance. Other than that, nothing meets expectations.

I don’t understand why they charge travelers so much money without providing even basic services. I would not recommend this hotel unless location is the only thing you care about.

4/10

Poor

11 Jan 2026

Rafay

The only good thing about the hotel was the location. It was located near gate 318. The room was dirty, not sure if they clean it after every guest. The washroom was probably done in 80's. Would not recommend it to anyone

Family_with_children

4/10

Poor

06 Jan 2026

Muzammil

Room windows were loose, letting in a lot of sound, wind; I was given 3 small beds even though I was alone, no slippers provided, no heatin no temperature control, staff was rigid on late check-out my flight was at night. No proper concierge to store lufgagethere were

Self

10/10

Exceptional

02 Jan 2026

Khawja

Receptionist is ok. The staff were very helpful and knowledgeable and excellent! They have laundry service that was completed within 24 hrs. They provided us with a nice fruit plate for each room. Room service was provided upon request. They provided us with the necessities everyday we stayed there, to make sure we did not run out. Excellent location food, shopping, & masjid nawabi and other mosques were within walking distance.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Hamid

Good Evening to you all , everything was good and the staff was very good also but the hotel is near to the haram it’s very interesting but the rooms need to renovation

10/10

Exceptional

20 Dec 2025

Muhammad

Location is ideal, very close to Haram. Service was excellent. Mr. khalid, House Keeping Manager was outstanding. He fulfilled all our house keeping requests. Many Thanks to him. Highly recommended for Madinah visitors

Family_with_children

4/10

Poor

16 Dec 2025

Bilal

The room was very noise as it was next to vent machine

Partner

6/10

Pleasant

11 Dec 2025

Syed

Location = 10/10
Room size = 6/10
Room clealliness = 10/10
Toilet size = 5/10 (shower size too small, handle not stable)
Toilet cleanliness = 5/10
Wifi signals = 2/10
Reception Staff friendlyness = 3/10

Leisure Family

10/10

Exceptional

11 Dec 2025

Mohammad Arif

Everything excellent

Leisure Family_with_children

6/10

Pleasant

09 Dec 2025

Mohammad

They could not find my reservation. They had to call somebody else to find it out.
Extremely slow check in

Self

2/10

Poor

26 Nov 2025

Mokit

Please save yourself the money and go to another hotel. The towels, toilet paper, water were all missing. The first 30 minutes the front desk reception couldn’t find my booking. Everything in my room was unclean. The bathroom has mold. I’m glad that we booked only 2 nights.

Business Partner

10/10

Exceptional

09 Nov 2025

Mohammed

One of the mega mall is close by, apart from Mcdonald pizza hutand other famous restaurants plus shopping

Leisure Family

8/10

Excellent

16 Oct 2025

Gia

Pretty close to the Nabawi

Self

10/10

Exceptional

10 Oct 2025

Haneen

Very close to the mosque and affordable

Leisure Family_with_children

6/10

Pleasant

13 Sep 2025

Houssam

Good

Leisure Self

2/10

Poor

08 Sep 2025

Fatima

Tiny room with even more tinier bathroom with some raggedy shower curtains. We booked 3beds, 1room and there was barely enough space to move around. Soup/stew stains in bedside drawer. The room needs remodelling. WC leaks when flushed. Don’t even look at the hair dryer on the wall.
The only good thing about this hotel is how close it is to Masjid Nabawi (the Prophet’s (SAW) Masjid). Other than that, I will not recommend.

I am not trying to destroy someone’s business but they need to do better.

Family

10/10

Exceptional

18 Aug 2025

Annis

Little gem

Close to Ali masjid. Easy walk to masjid Nabawi. Enough food places nearby. Cheap and cheerful. All the lifts and the AC worked.
Clean shower room. Star level is correct.

Friends_and_family Family

2/10

Poor

31 May 2025

Md Romiz

Washroom's condition is bad. Room is not clean.

Leisure Family_with_children

8/10

Excellent

26 Apr 2025

Salifou Sanogo

Cleanliness

Leisure

8/10

Excellent

24 Apr 2025

Ghaffar

They charge me online for double room.but did not gave me double room.also when i went to front counter/receiptetionist
To complain about matter.they says even manager says we have not double room here.only 3 beds ina room.soo this was soo lie to me.even i was keep asking them..do u have double bed..n i got reply.yes u have double bed.it was bas experienced for me.i will never recomended any couple to go in this hotel

Business_and_leisure Family

10/10

Exceptional

19 Apr 2025

Shubina

The hotel it self was very close to masjid al nawabi. Due to my son disability we were upgraded to a 5 bed, however dont be decieved by the picture of the bathroom. The bathroom is very small and tiny. The toilet was located behind the door and therefore when you sit on it the wall is touching your head. Khaled was very good and attended all to our needs.

Leisure Family_with_children

8/10

Excellent

03 Apr 2025

Erin

Hospitable, perfect location, friendly

8/10

Excellent

29 Mar 2025

Rebecca

It’s was nice place the reason I picked up

Business_and_leisure Family