Name: Nusk Al Madinah Hotel
Address: Saad Bin Obada Street, Al Madinah, 42311, SA

10/10

Exceptional

12 Oct 2025

Salowa

I like their hospitality. The hotel was so clean. I enjoyed my stay. Thanks

Leisure Family

2/10

Poor

28 Aug 2024

Muhammad Ans

Hotel don't have a double room they make scam with people i book double room with king bed but they give me different room with two single bed

Leisure Partner

10/10

Exceptional

25 Apr 2024

norin

No more staying at all

I will change three times my room. One have bad smell from bathroom gutter. Other have people nokking door. No extra towels no dental kit and charge like 10 stars.

Partner

8/10

Excellent

22 Nov 2023

Khalid

Close to haram

6/10

Pleasant

08 Sep 2023

Armughan

just ok, there are other good options

Room was ok, customer service was really bad, Most of the time there were no one available at the main desk.
the Bathroom was terrible i was not able to stand and take shower. it was just a small triangle i am just normal but for someone healthy he/she will not fit at all and i really mean not at all.

4/10

Poor

02 May 2023

Muhammad

Location is the only key good point. Facility looks less than 2 stars in quality.

Leisure Family

2/10

Poor

18 Mar 2023

Tahmina

No Good There is a Bed Bugs

Leisure Family

8/10

Excellent

10 Mar 2023

muhammad

Room is very small, 4 beds in tiny room,

6/10

Pleasant

25 Feb 2023

Zahir

Need to improve.

Furniture & fixtures very old system. Bathroom fixtures not satisfied

Partner

2/10

Poor

08 Jan 2023

Sadia

It is a terrible place to stay when you have other choices. Cons: First day we enter room, bathroom lock is broken and the room is right next door to elevators that created a lot of noise. Rooms were very very small and we were packed like sardines. No room to move around if you have a few bags with you. When asked for towel or extra pillow, they did not have it.
Pro: it is very neat Madinah. People working to transport your luggage were very helpful.

Leisure Family_with_children

2/10

Poor

27 Dec 2022

muhammad

Check in guy was arrogant and rude.
Dirty restroom and smells like medical facility.
Terrible service except bell boy!!

Leisure Family

2/10

Poor

14 Dec 2022

ALI

The hotel is very dirty. The service is very bad when you arrive. They still tell you the room is not available so be careful, never bookke this hotel.

Business_and_leisure Family

10/10

Exceptional

04 Sep 2022

Verified traveler

Recommend

Clean and close to everything

Friends_and_family Family

10/10

Exceptional

29 Aug 2022

Omar

Great

Leisure Self

10/10

Exceptional

31 Jul 2022

alhaji

Everything

Business_and_leisure Self

10/10

Exceptional

05 May 2022

MUHAMMAD

Good Clean Hotel

4/10

Poor

03 Mar 2022

Athar

Room was smelly, refrigerator was not working, no intercom was working and when i used Muslim shower lts break.i told the receptionist he said he will change the room give me 2 hours,when i went again after two hours that person was not there and other receptionist knows nothing.

Leisure Family

2/10

Poor

18 Jan 2022

MAQSOOD

First off, they were not very accommodating. when we arrived, they told us our rooms will not be ready until 3 pm. Ok no problem, we can wait, we returned after 3 , the room was still not ready/available. They had several groups checking in/out (I could not tell but the lobby was full of people with no place to walk or sit) I finally decided to cut my losses and told them to cancel my reservation. went and checked in at a different hotel. EXTREMELY DISAPPOINTING EXPERIENCE.

Leisure Family

10/10

Exceptional

03 Dec 2021

yasir

Best Staff

Hotel it self is ok. But staff is so helping that It balance everything they are so helpful that make me rate it 5/5.

Self

8/10

Excellent

09 Mar 2021

Muhammad Zeeshan

Overall Its a good choice.

Overall experience was nice and comfortable.

Cleaniless is good.

Best part :

Hotel is close to Haram and small Baqala below hotel and Bufia is infront of hotel from 6 am till midnight.

Hotel also contain small coffee and juice shop inside for limited hours.

Also Saptco Bus point is infront of hotel along taxi stand as well.

Also variety of local restaurants across the road on back of hotel appox 1 km distance, near Bilal mosque.

Weak point : No internet was provided in 2 days stay, and you can find similar complaints in the previous reviews of different people as well.

2 single bed room is very small and very small wash room, although condition of both room and washroom is acceptable.

No breakfast.
No water bottles provided in room.

Staff is good and cooperative.

Location is good.

Self

2/10

Poor

31 Jan 2021

HANEEN

Very bad experience

Staff is not friendly and the response is very late ... Wi-Fi is only a name ... No connection at all and I complained several times and no response ... Very bad experience.
Picture for unsafe electric cable.

Friends_and_family Family

2/10

Poor

23 Feb 2020

Verified traveler

I stayed three days in this hotel but no one came any single day for cleaning. They did not provide any bathroom supplies at all after giving on first day. Reception staff in evening shift didn't know a little bit english as a result I had to find other serving staff to interprete. Only three elevators were in operation which were very small as a result during praying time you had to wait. They claim three star hotel but I think it is even not two star. I will not recommend this hotel based on their charges.

Leisure Family

4/10

Poor

21 Feb 2020

Verified traveler

Riviera Nusk Al-Marina

Very small room, but then price charged was the lowest as well - what you pay is what you get - “so the rooms are pretty small in size” is really not a complaint. In pictures it seem to be large size rooms.
Washroom was really in bad shape, with the dirty sink clogged, and with partial supplies/toiletries available. Had to call hotel-plumber that came in right away.
Wall paper was coming of the walls/scrapped at places
Iron stand was without an iron
Room safe was found locked with no instructions available
Floor carpet with dark patterns looked a bit dirty when examined closely
Area without carpet required clearly visible dirt and grime to be scrapped from corners.
Room’s phone found dead on arrival.
Receptionist would barely speak working speak English. Luckily a Porter with better English, when available, would help as an interpreter. Hello customer service!
Not the best experience, I had.

Yet, the staff is good, polite and pretty helpful.

Just wanted to mention these points for the benefit of other future visitors - hate to call it a complaint, while being a visitor/guest at Madina.

8/10

Excellent

05 Dec 2019

Syed

Very close to Roza e Rasul saws. All good except towels were torn and not replaced at all. Water bottles in room were also not provided after the first checkin.

Overall liked it for it cleanliness and location. The saptco bus service to Mecca is right next door. A good budget hotel.

Leisure Self

8/10

Excellent

28 Nov 2019

Verified traveler

Nice hotel very near to masjid nabawi good hotel over all

Leisure Self

10/10

Exceptional

04 Nov 2019

Atique

Marvelous Experience

Before selecting Nusk I had read a few reviews about Nusk. I went with low expectations. Of course rooms are small, bathrooms were small but there were lots of good things which out-ways the small bad things. Breakfast was superb, staff was marvelous, location was best. Overall very happy with the stay.

Friends_and_family Family

2/10

Poor

25 Sep 2019

Ahmad

Stay Away - It is a Rip Off

Worst hotel I had ever stayed in

Friends

8/10

Excellent

05 Jun 2019

MUGAHEDIBRAHIM

Parking just for staff 😓
Staff is excellent
Cleaning man also excellent

Leisure Family_with_children

2/10

Poor

21 Apr 2019

Verified traveler

Nothing to like bathroom so dirty no wifi working at all

Leisure Family_with_children

6/10

Pleasant

19 Apr 2019

Rizwan

Bad internet service

Wifi was horrible. Breakfast was average.

Family

4/10

Poor

15 Apr 2019

Verified traveler

Room wasn’t cleaned 3 days in a row
Asked repeatedly but no response
very uncomfortable mattress
Short supply of towels
Breakfast buffet was ok
Late checkout at 4pm which was very kind of them
Smoking on premises

Leisure Partner

6/10

Pleasant

21 Mar 2019

Zahid

Staff is friendly; location is very good: close to mosque and shopping; clean hotel; rooms are smaller than they appear on pictures; mattress us comfortable; bathroom was way tooo small ( 18” x 18 “), no space to take a decent shower.
Breakfast is ok , but not very appetizing.

Family

8/10

Excellent

12 Mar 2019

Verified traveler

I liked thst fact that the hotel was very nearby Haram Shariff.. / Mosque..

Leisure

10/10

Exceptional

10 Mar 2019

Mohammed

Very close to the masjid. There is also a shopping area right outside.

Friends_and_family Family_with_children

2/10

Poor

25 Feb 2019

Verified traveler

Broken bed not good, dirty bathroom with leak. Breakfast need improvement

Business_and_leisure Family

8/10

Excellent

23 Feb 2019

Aslam

Very close to Roza Sharif. Good clean environment. Close to Pakistani restaurants. Saptco VIP bus station on the block.

10/10

Exceptional

10 Feb 2019

Verified traveler

BREAKFAST VERY GOOD. ROOM VERY CLEAN. STAFF VERY COURTEOUS.

Leisure Family

6/10

Pleasant

04 Feb 2019

Abdulrahman

Eerey thing is excellent except the shower is so small . It is an comfortable. Thanks

Partner

10/10

Exceptional

31 Jan 2019

Verified traveler

VERY CLOSE TO MASJID HARAM. BREAKFAST IS GOOD, HELPFUL STAFF.

Leisure Family

8/10

Excellent

23 Jan 2019

Bader

Very good

very close to Haram specially to gate no 5 but far for females. Nice breakfast. Close to dates market.

Family

6/10

Pleasant

19 Dec 2018

Sajid

Good but they should clean all rooms daily

The place is close to Haram and breakfast was decent. Check in and out process was okay (one key card per person). Chauffer service was also good. However there is no room service and no room clean up.

Family

8/10

Excellent

16 Dec 2018

Muhammad Y

5 day Umrah Visit

Location was excellent, very close to Haram and a convenient location for markets and food
Service wasn't so good. They had restricted timings, the reception doesn't speak anything but arabic.
Housekeeping doesn't come unless you call and request multie times.
Wifi is the biggest issue here.
The wifi does not even connect in the room and it only works in the lobby.
Breakfast was great,lots of variety and different menu each day.
Hope this helps for future guests !
Thanks

Family

2/10

Poor

25 Nov 2018

Ahmad

Not Recommended at all. Breakfast is poor, washroom is worst

Leisure Family

6/10

Pleasant

14 Nov 2018

Mohammed

The only advantage is only hotel near to Haram, cleaniness of bed not upto mark, breakfast is very disappointed

Leisure Family

2/10

Poor

04 Oct 2018

mohammed yahia

Should not be recommended at all, every thing was incorrect, sad to say that, to me it hurts your reputation as hotel. Com

Partner

10/10

Exceptional

26 Apr 2018

Mir

Excellent experience of stay and fully satisfied.

Hotel is amazing and very close to Haram .staff was courteous and friendly and helpful. Will recommend others to stay .Buffet was good . Food was good and varieties of dishes of various choices .Lot of food .only one suggestion is to add a toaster to worm up the bread . Overall wonderful stay . Will also stay in future - Rate is very good .Thanks

Partner

10/10

Exceptional

15 Apr 2018

Verified traveler

Lovely ambiance

Its a beautiful hotel which has clearly just been refurbished.

Lovely rooms .. but dont expect your room to be cleaned or toiletries to be topped up

6/10

Pleasant

22 Feb 2018

Verified traveler

The mattress was hard. When asked to have a better matteress housekeeping laughed and walked away. Shower leaked out into the bathroom. Had to pay additional cost (tax) once we arrived.

Family

2/10

Poor

02 Feb 2018

Nasar

Do Not

Wi-Fi will not work in your rooms at all only in reception, which is deceiving when questioned the receptionist the guy was so rude. The room I had was dirty bed cloths was not changed, the telephones for room service didn't work. I asked to get refund as I was not happy with the hotel and hospitality then they was like look we will change new cloths for you Wi-Fi will work in 1 hour which it never did. When asked after two hours about Wi-Fi they was like by tomorow it will work. When the next day came I realised it still don't work and give up asking them, I was there 7 nights it never worked the whole time I asked for bottled water they was like u have to pay. If you complain about problem.s you have they becoome so rude and angry and laugh in your face maybe because you are not Arab. I Do not recommend this at all. I was told I have to pay the hotel 2,150 saudi riyal at the time of booking but when I got there they charges me 107.5 saudi riyal on top.

Partner

2/10

Poor

01 Feb 2018

Julie

BAD BAD hotel, rude staff.

The Hotel is close to the mosque however you still have to walk around a lot, there are no places to eat around there, you would have to walk for 20 minutes before you find anywhere to eat, its completely opposite the shopping and eating area. The staff are not helpful at all, very rude staff. they do not understand English either, I had troubles checking in as they did not understand me. There are not heating in the room as it was very cold and I had my baby with me, the room was very cold when I called the staff to help me with the heating they put the air con on as they do not have heating or understand what I was saying. On departure, I wanted to take some breakfast away with me like cakes etc as I had an early flight, the staff were rude and did not want me to take anything with me so I just left without having any breakfast. Overall very bad hotel and would not recommend to anyone.

Family