Name: Anwar Al Madinah Movenpick Hotel
Address: Central Zone, Madinah Munawara, 42311, SA

Anwar Al Madinah Movenpick Hotel

Madinah · Saudi Arabia

100 reviews shown

8/10

Excellent

20 Jul 2026

Aijaz

Staff was helpful

2/10

Poor

19 Jul 2026

Samira

The breakfast was excellent, but the room was terrible. I went with my 10 months old baby couldn’t let her crawl on the carpet. The bathroom was so dirty, toilet stained, sink smell so bad when water is running I hated going into the bathroom. Mold in the bath area. I really don’t recommend this hotel. They really need to upgrade the whole facility.

Family_with_children

8/10

Excellent

18 Jul 2026

ARIF

Great
1. Quick access to Masjid nabawi
2. Excellent breakfast at As salaam restaurant
3. Prompt service
4. Courteous staff and good checkin/checkout experience

Good
1. Room in makkah towers was good , clean and spacious

Not good and needs improvement
1. Restrooms are moldy
2. General aesthetics, lobby , lifts, rooms, etc are old and lack the luxury experience and value for money provided by other 5 star hotels

Family_with_children

10/10

Exceptional

17 Jul 2026

Saqib

Highly recommended to stay here

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Faheem

Old food served in breakfast.
Checkin process was bad. Front desk person was not able to find my booking and it took forever to checkin

Family_with_children

8/10

Excellent

10 Jul 2026

Mirza

Change the bathrooms that’s old

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Khadija

It was good everything the staff was good

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Khadija

It was amazing to stay Anwar madinah Movenpick everything was great💖💖💖

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Samad

Breakfast buffet was great.

10/10

Exceptional

30 Jun 2026

Nakib

Accommodative, supportive staff. Good food

10/10

Exceptional

28 Jun 2026

Mohamed Hisham

Family_with_children

10/10

Exceptional

28 Jun 2026

Mohamed Hisham

Family_with_children

4/10

Poor

25 Jun 2026

Rohail

Hotel layout was confusing, more signs int the eleva

10/10

Exceptional

22 Jun 2026

Asad

Clean room, good staff, good breakfast, bin dawood shopping mall is in same hotel complex.
A bit confusing when you enter the hotel, as the reception is at mezzanine floor.
There are two towers, north side and south side.
Lesson learnt: If you keep door opening access card alongwith phone, than the card is deactivated,

Family

10/10

Exceptional

18 Jun 2026

Miral

Everything was great, including staff and amenities but my only issue was I booked a superior room with city view. The only view I got was of another room’s window which was very disappointing

Family

8/10

Excellent

14 Jun 2026

Hajri

Hôtel très intéressant juste quelque amelioration au côté entretien chambre
À part tout est so good!

Self

4/10

Poor

31 May 2026

Youssf

Slow service.

Family

8/10

Excellent

24 Apr 2026

Zaki

Unbelievable breakfast with so many tasty options. The staff is very welcoming and provides VIP service to everyone at their tables. Location is less than a minute away from the entrance of Masjid Nabawi.

Family

10/10

Exceptional

17 Apr 2026

Rana

Everything is perfect there

Self

8/10

Excellent

11 Apr 2026

Musharaf

Breakfast found amazing at this property as well wel behaved staff۔Not like in Makkah۔

Family_with_children

2/10

Poor

10 Apr 2026

Iman

We had an issue with our booking and staff member Shahida was excellent but the girl at the reception counter was awful. She kept shrugging her shoulders to say ‘I don’t care’. Very rude and unprofessional. This hotel was so weird with the lifts all over the place. The fire alarm went off repeatedly through the night. Extremely loud and disturbing. We phoned reception and they didn’t care. Didn’t get one good nights sleep. Would not recommend this hotel.

Family_with_children

10/10

Exceptional

09 Apr 2026

zuned

Breakfast was great rooms are outdated staff are friendly location is amazing

Family_with_children

6/10

Pleasant

09 Apr 2026

Abdul

We liked most of our stay except for the part that for the last 2 days we had a loud sound in the mornings which meant we couldn’t sleep past 8 am (after fajr) without interruptions. Despite the complain to reception, fhWe later found out that

4/10

Poor

02 Apr 2026

Mohammed

Very outdated and filthy inside. It’s a vast building so unless you’re near a lift you’ll be walking and then waiting for a lift for space close to prayer time. Staff were friendly and nice.

Until they refurb the whole hotel and floors it is not worth going to for now. I’m sure it’ll redeem it self in the future.

Partner

6/10

Pleasant

29 Mar 2026

Maymunah

Its ok nothing special

10/10

Exceptional

01 Mar 2026

Kazi

Very clean

Family

10/10

Exceptional

28 Feb 2026

Kazi

Awesome staff and services

Family

2/10

Poor

26 Feb 2026

Adil

Horrible run down hotel, showers full of mold, the room looked like it hadn’t been cleaned and terrible service. Avoid this property.

Family_with_children

10/10

Exceptional

23 Feb 2026

Tasawer

Great location, smooth check-in, clean room, bathroom (a bit outdated), room service very good.

Family

10/10

Exceptional

23 Feb 2026

Aicha

Great lication. Nice amenities. Friendly reception. Clean room. Good resturants.

10/10

Exceptional

22 Feb 2026

Iram

T the room was spotless. The staff was courteous and very polite and helpful room service was excellent. Location was absolutely smashing.

6/10

Pleasant

19 Feb 2026

MAHIR

You would expect more for the price…

10/10

Exceptional

18 Feb 2026

Haleemah

Great view, and room was spotless

Partner

10/10

Exceptional

17 Feb 2026

Umme

Will go again

4/10

Poor

14 Feb 2026

Mohamed Hussein Abdel Hamid

I booked an Executive room but was disappointed: the room fell short of the standard I’ve experienced at this chain elsewhere. It felt worn and not well maintained. The worst issue was the air-conditioning system—visible dust and debris in the ducts caused dust to blow into the room consistently during use. That made the stay uncomfortable and concerns about cleanliness and air quality remain. I recommend the hotel inspect and deep-clean the HVAC ducts and improve room maintenance to meet the chain’s usual standards.

10/10

Exceptional

13 Feb 2026

Duty Manager Rasisu was just amazing..my wife was ill and she gave us late check out. Shes a diamond
The breakfast was amaximg
I complimented the chef
The riom the view was just fantastic

10/10

Exceptional

10 Feb 2026

Sadia

Rooms were clean, staff was courteous and breakfast was amazing!

10/10

Exceptional

05 Feb 2026

Mahamadou Kabir

very nice

2/10

Poor

02 Feb 2026

Abdulla

Everything was terrible stuff, service, behavior and they didnt even apologize

Self

2/10

Poor

31 Jan 2026

Hizam Nagi

They have bad service bad staff not on there word about anything don’t come here there are greater hotels near by just make sure to book online it’s always packed

10/10

Exceptional

31 Jan 2026

Bilal

Close to the masjid. Many options to eat and shop inside of the hotel building. Very convenient. Had a great time with family.

Leisure Family_with_children

10/10

Exceptional

28 Jan 2026

Khaleel

Very good clean service

6/10

Pleasant

27 Jan 2026

Cassiem

Good location but hotel is very outdated and not clean.

10/10

Exceptional

26 Jan 2026

Bilal

Everything was great except that they didn’t mention anything about the breakfast information at the check-in and ended up missing the breakfast for my stay. Other than that everything else was great. Highly recommend.

Leisure Family_with_children

4/10

Poor

26 Jan 2026

shaera

The hotel feels quite dated, especially the bathrooms. The fixtures and fittings are old, and the tile pointing is poorly done or missing in places. We experienced waste water from other guests’ bathrooms coming up into our bathroom, which was very unpleasant. The toilet seat was cheap, loose, and uncomfortable, and the taps were old and difficult to use. We expected better quality from a hotel of this standard.
Initially, we were given a disabled-access room. While the room was spacious and the bathroom was larger than in standard rooms, the shower water flowed into the toilet area, making the floor very slippery and potentially dangerous. We later changed to a normal room.
The room had very poor natural light, a terrible view, and significant noise, which made the stay uncomfortable.
The door entry system is also outdated compared to other hotels we stayed in, where tap-and-open systems were much easier and more convenient.
Check-in was very slow, with a queue of around 20–30 minutes. After checking in, we waited over an hour for our luggage to arrive in the room. We tried calling reception several times with no answer and eventually had to go back to reception ourselves to ask about the luggage. This was very inconvenient, as we couldn’t change out of our travel clothes or freshen up.
Breakfast and dinner were not included in the room rate, and considering the overall condition, room quality, and service, the price of the room does not represent good value for money.

Leisure Family

10/10

Exceptional

25 Jan 2026

Yislam

Good

10/10

Exceptional

24 Jan 2026

Khurram

Our room has full haram view which was great. Room did needed a little wear and tear maintenance but it was pretty clean. Walk from hotel building exit door to masjid gates 327, 328 is less than a minute. Bin dawood is within the hotel building. Hotel staff is very co-operative.

Friends_and_family Family

6/10

Pleasant

21 Jan 2026

Mohanad

Very good location but needs updating in the rooms

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Shakeel

Amazing breakfast and mall.

10/10

Exceptional

19 Jan 2026

Khurshid Syed

Excellent staff. Great Breakfast. All around ticked every box

Partner

6/10

Pleasant

16 Jan 2026

Sania

Not clean

Leisure Family

8/10

Excellent

16 Jan 2026

SABAN

Booked room with a view and wasnt given a room with view

Leisure

10/10

Exceptional

16 Jan 2026

Hafsa

Everyone was so helpful especially the cleaning staff

10/10

Exceptional

15 Jan 2026

Mahmoud

Excellent

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

abdullah

Very convenient and close for women folk! Stayed with the family and if you get tied up and catch athan, you are close enough to leave right away and make for eqama.

10/10

Exceptional

13 Jan 2026

Azaad

excellent room, breakfast, in room dining.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Khaleel

Amazing

6/10

Pleasant

07 Jan 2026

Muhab

Nothing is up to a 5 star standards.

The hotel rooms, lobby, staff, cleanliness, everything is ok for a 3 star standard.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Haitham

Needs work

Leisure Family

10/10

Exceptional

02 Jan 2026

Raheela

Loved the location, the mall it was located in and the convenient entrance to women’s section of Haram

Leisure Family

6/10

Pleasant

01 Jan 2026

Ahmed

The staff were not enough and the cards were not working constantly!

Leisure Family

2/10

Poor

01 Jan 2026

haseeb

I’ve never experienced such disorganisation and disrespect from a hotel. We arrived well before the official check‑in time and were told the room would be ready in an hour. An hour passed — nothing. Then we were told to wait another half hour. Still nothing. Even 20 minutes past the actual check‑in time, the staff were still insisting the room “wasn’t ready” and refused to take any responsibility.

Instead of apologising or offering any kind of solution, the reception staff tried to defend themselves by claiming check‑in was at 5pm, even though it was already past that. No updates, no communication, and every time I asked for information, I had to queue up again and repeat the same questions like they’d never seen me before.

The attitude at reception was absolutely unacceptable. Completely dismissive, uninterested in guest care, and lacking even basic courtesy. My child was struggling with the long wait and the chaotic environment, and still the staff showed no empathy or urgency.

A truly disgraceful experience from start to finish. I would never recommend this hotel to anyone who expects even the slightest level of professionalism or respect.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

kazi

Location with respect to the mosque

Friends_and_family Family

4/10

Poor

27 Dec 2025

Faizel

If you like mouldy grout in your bathroom, having to constantly call service for bath towels, toilets that don’t flush, and an outdated decor, look no further.
Pros: beds are comfortable. Location is good for women’s pray areas. Location is good for food options and 2 Bin Dawoods for supermarket options.
There are better hotels I’m afraid. Wouldn’t use them again.

Leisure Family

10/10

Exceptional

22 Dec 2025

Shad

It was clean room and convenient location

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Mirza

Clean

Friends_and_family Family

4/10

Poor

19 Dec 2025

Monther

Rooms are outdated and not very clean. Keys keep losing their programming and we have to replace them often. Coffee is rarely offered at reception. Expected much better quality and service from a hotel at that level and price point.

Leisure Family_with_children

8/10

Excellent

18 Dec 2025

Zukhra

Bit old

2/10

Poor

09 Dec 2025

Imran

Small congested rooms, poor room service. Though we were 4 in the room, the hotel staff gave us 2 towels because of hotel policy, no hot water in shower , housekeeping is extremely poor, shabby bathroom

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Haroon Ur

I heard mix review but my recent stay at Anwar Almadina Movenpick was nothing short of exceptional. From the moment I arrived, I felt genuinely welcomed. The staff went above and beyond to make me feel comfortable, greeting me warmly and assisting with every detail.
The room was immaculate, spacious, and thoughtfully designed—perfect for relaxing after a long day. I especially appreciated the serene atmosphere, which made it easy to unwind and reflect. The view was breathtaking and added a special touch to the experience.
Dining was another highlight. Breakfast is really amazing.
What truly stood out was the sense of care and hospitality. Every interaction felt personal, and I never once felt like “just another guest.” This stay was more than accommodation—it was an experience that left me feeling refreshed and valued.
I highly recommend Anwar Almadina Movenpick to anyone seeking comfort, elegance, and genuine hospitality. I will definitely return on my next visit

A special thanks to Raghad at the reception for being so helpful and incredibly kind—it made my experience even better.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Khurram

Hotel is a little old but very convenient for location

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Amr

Clean room, very friendly staff. So close to masjid!

Leisure Self

8/10

Excellent

02 Dec 2025

syed

Room rate was expensive and check in although informed that it is 05:00 PM but this is unheard off, too much hassle

Business_and_leisure Family

8/10

Excellent

01 Dec 2025

Muhammad

Building layout is very confusing. It has many floors and shopping areas inside. Once you leave your room, it is hard to find it again. Different elevators take you to completely different sections of the building. It feels like one huge shared complex with many other businesses, not just the hotel. This made it even harder for us since our rooms were placed on different floors.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Javed

Excellent choice.

Leisure Partner

2/10

Poor

29 Nov 2025

Gamal

‏room

10/10

Exceptional

27 Nov 2025

Samina

Great service! Excellent stay!

Leisure Family

6/10

Pleasant

26 Nov 2025

Alaa

Very poor conditions, poor service. The hotel needs a major upgrade.

Friends_and_family Friends

8/10

Excellent

24 Nov 2025

Mohammed

Bathrooms need real complete makeover, fixtures are flimsy, shower wall has mold and overall look is out dated. Room service guys are good. But room was nice, absolutely Great location.

Leisure

4/10

Poor

23 Nov 2025

Laiq

Looks like its a road side motel. Not cleaned properly I’ve found tablets under the table. Beds and all furniture was like 50 years old. Kitchen items have very bad odour. Overall as a hotel 1/10 but location is 10/10

Leisure Family

10/10

Exceptional

20 Nov 2025

Amina

Excellent customer service, friendly and dedicated staff, and convenient distance to Masjid El Nabawy.

Self

6/10

Pleasant

19 Nov 2025

saman

There was a selection of breakfast available which met everyones need, including children. Staff were very helpful.
Location was great however, there are 2 blocks of the hotel. We stayed in the second block, meaning having to go through the shopping centre to access lifts to the room.
The room itself was dark and over crowded. 3 singles bed with little room. We requested a cot for our 8 month old baby. Although one was provided, the cot was dirty with debris. I did not feel comfortable putting my baby in it. There was no room for the cot. Basic bathroom- no hand/body wash in both bottles provided. Not upto expectation. Will not be staying here again. Definitely not 5*

Leisure Family_with_children

2/10

Poor

16 Nov 2025

Abdulmalik

The rooms is very dirty. The staff is under trained and I booked for a Haram view. They sent me to the dirtiest road towards the street and I paid top dollar and the hotel itself look very very old and that maintain.

Business_and_leisure Family

10/10

Exceptional

14 Nov 2025

Mirza

Bathroom need update

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Firas

Great

10/10

Exceptional

12 Nov 2025

Tanwir

Yes, everything was great.

Business_and_leisure Family_with_children

2/10

Poor

11 Nov 2025

Shabbir

Worst hotel to stay

The breakfast menu and the staff at the restaurant was absolutely fabulous. No doubt the service and the rest restaurant was very nice. The waiter had done the shake at the station. They were just awesome.

As regarding the room, it was OK but the room service was not good at all as they were providing the towels, all torn in a very depleted condition which once you throw it away as they were charging so high for the room and yet you don’t get proper towels.

The worst part of the room paying such a lot of money and I was given a room, which was totally dark could not see anything outside. We didn’t pay money for such room and when I told the reception he said, the entire hotel is booked, whereas I know that the Madinah Tower Was empty, but yet the receptionist was very very rude. Uncouth, uncultured and talked very very rudely did not do anything. I was very very unhappy with my stay this time I have previously stayed in the same hotel three times earlier and I was very much satisfied..

I will never ever recommend this hotel to anyone .

Friends_and_family Family

6/10

Pleasant

11 Nov 2025

Tanveer

Staff at Restaurants and house keeping was very cooperative .
There was a consistent smell in the room and staff could not do anything to improve it. The only solution they had was to open the windows for sometime. I believe the building is now quite old and needs proper maintenance

Leisure

6/10

Pleasant

08 Nov 2025

Salman

Room is just not designed right. 4 beds with one tiny impractical bathroom. The food that’s included in the price is spread out very nicely but only a few items that cater to the largest population of guests that stay at the hotel.
This isn’t my first visit to Madinah but definitely stayed for the first time at this location.
Extremely long wait at the reception, quite unnecessary because they choose to prioritize groups over individual guests and that exacerbates the problem.
The hotel itself is located at a very convenient location with ample elevators.
The

10/10

Exceptional

07 Nov 2025

Latifa

Excellent Stay!

I had a wonderful experience at this hotel. The room was spotless and beautifully maintained — very comfortable and relaxing after a long day. The staff went above and beyond to make sure everything was perfect, always welcoming with warm smiles and prompt service. The amenities were also impressive, especially the breakfast—adjust as needed, which made the stay even more enjoyable after hours of Ibadah. Alhamdulillah!!!

Overall, it was an outstanding stay — clean, comfortable, and with truly exceptional hospitality. I’ll definitely be returning and recommending this hotel to friends and family!

Business_and_leisure Family

6/10

Pleasant

02 Nov 2025

Chris

A little dated. Charging ports for phones and or anything international was difficult

Leisure Family

10/10

Exceptional

01 Nov 2025

Tauland

Amazing place

Business_and_leisure Family_with_children

10/10

Exceptional

31 Oct 2025

Ashraf

Excellent

Leisure Partner

4/10

Poor

31 Oct 2025

Mohammad

We stayed with my family my mum,brother,wife plus my daughter also my other sister and my niece.
Booked the rooms but didn't give me options to have a disabled room as no option was available when I was booking the rooms.
So messaged them I needed a disability room they said your request has been sent I didn't hear anything back.
We got to the hotel checking in staff said no request was done to have a disability room I showed them my request they said we are sold out so gave us a normal room it was nearly midnight so we were tired so we said give us what you have for now.
Got to the room it was really bad the toilet was behind the door so my mum couldn't even get in there to use it.
We phoned the reception complained explaining this is not acceptable so guess what they found us a disability room which we wanted in the first place.
The hotel check in staff messed us around for ages the whole process was horrendous.
The location is perfect, breakfast was really good rest of it pretty bad.
We wouldn't stay there again and I wouldn't recommend it.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Jubril

The room was clean and staff was responsive to request

Business_and_leisure

4/10

Poor

29 Oct 2025

Shafaq

Very old property and not updated. There was rust in the bathroom and all faucets were outdated. We had many issues with key cards not working and although we booked two rooms we were assigned on separate floors. overall we did not enjoy our stay.

Family_with_children

2/10

Poor

28 Oct 2025

Abdul

Bathrooms are super dirty milldo in all walls in the Bathrooms. Furniture were broken. Phones were not working. TV was not working. Horrible services this hotel have to improve in everything 😪 😢

Leisure Family

2/10

Poor

23 Oct 2025

Salman

Pros

1- proxity to mosque. Hands down this closest to mosque and specifically to women's side so if proximity is your primary requirement and you can ignore all other problems then go for it. Personally, I will never go back to this even if this close to mosque as we have other hotels with proxity and I'm sure they are better. Which leads me to cons..

Cons
1- very old property. Carpet looked like it is very dusty but it was just old. Same with many other things.
2- bathroom was old. So old and small that if you open the door then person sitting on pot may have problems
3- I booked 3 rooms and for 1 room keys worked only 1 time and not next time. So everytime I tried the same key 2nd time after first successful try then it won't woke and I'd have to walk till reception to get it reset. I asked for help but they would just shrug it off with a smile.
4- I asked for plates in my room and they charged me 5 riyal per plate cash. For an empty plate! Which hotel does that?
5- hotel has two towers and each tower has A and B side. Nobody told me this during reception. I figured all this out by entering wrong lift everytime banging my head before getting to the right lift and room. They need to talk about this during checkin.
6- overall very old building, not the best management, okish staff and no intention to get better because they know people will come due to proximity. I won't!

Leisure Family

8/10

Excellent

21 Oct 2025

Imtiaz

Room was well maintained and room service was excellent. Quality and presentation of room service food was very good.

Leisure Family

10/10

Exceptional

15 Oct 2025

Muhammad

Great location, walking distance to Haram
Breakfast was good with wide variety of food and options
Room size was OK, not very big
Big advantage is location, staff is friendly and helpful
Overall experience was pleasant for us

Business_and_leisure Family_with_children