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Shaza Regency Hotel
Madinah · Saudi Arabia
Siteen Road , Northen District, 42210View location
8.4/10Excellent85 Reviews
Cleanliness8.6/10 8.6
Service8.4/10 8.4
Comfort8.2/10 8.2
Condition8.2/10 8.2
Amenities8.6/10 8.6
See all ratings- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Shaza Regency Hotel
Centrally located in the heart of Al Madinah, the Regency plaza offers free WiFi in public areas and views of the Uhud Mountain.
All rooms are air conditioned and feature a flat-screen satellite TV, a mini-bar, a work desk and a safety deposit box. Private bathrooms include bathtubs and a set of luxury toiletries.
The hotel’s main restaurant offers an á la carte menu and international buffets for breakfast, lunch and dinner. Grazie serves characteristic Italian cuisine, including seafood, while the Harmony Café offers light snacks and drinks.
Shaza Regency Plaza Al Madinah is a 3-minute walk from Al Masjid Al-Nabawi Mosque and is less than 9. 3 mi from the Prince Mohammad Bin Abdulaziz Airport.
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With a stay at Shaza Regency Plaza, you'll be centrally located in Madinah, a 3-minute drive from Prophet's Mosque and 6 minutes from Quba Mosque. This hotel is 1.4 mi (2.2 km) from Ali Ibn Abi Talib Mosque and 1.6 mi (2.5 km) from Masjid Abu Dharr al Ghifari.
Make yourself at home in one of the 432 air-conditioned rooms featuring flat-screen televisions. Satellite television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Limited parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Check-in and check-out
Check-in from
4:00 PM
Check-in until
6:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Private host property
Pets not allowed
Service animals not allowed
Important information
-
You need to know
- Couples wishing to share a room must provide proof of marriage.
- No pets and no service animals are allowed at this property.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. During the month of Ramadan, from February 18 - March 19, 2026, guests booked in breakfast included rate plans will receive Sohor meal.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts cash
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Property Registration Number 10007217
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately SAR 50 for adults and SAR 25 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
German
Arabic
English
Indonesian
French
Urdu
Nearby attractions
Prophet's Mosque
0.6 km / 0.4 mi
Masjid Abu Dharr al Ghifari
0.7 km / 0.5 mi
The Green Dome
1 km / 0.6 mi
Al-Baqi Cemetery
1.2 km / 0.7 mi
Masjid Al Ghamamah
1.2 km / 0.8 mi
Al-Safiya Museum and Garden
1.5 km / 0.9 mi
New Bilal Market
1.9 km / 1.2 mi
Bilal Ibn Rabah Mosque
1.9 km / 1.2 mi
Al Hijaz Railway Museum
2.1 km / 1.3 mi
The Seven Mosques
2.4 km / 1.5 mi
Ali Ibn Abi Talib Mosque
2.6 km / 1.6 mi
Historical Quba Castle
3.4 km / 2.1 mi
Uhud Martyrs Square
3.6 km / 2.3 mi
Al Noor Mall
3.7 km / 2.3 mi
Uhud Battle Field
3.7 km / 2.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 434
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TRIPLE CAPACITY 3TRIPLE • CAPACITY 3 • 1 Bedroom • 40 m²TPL.C3
Room overview
Smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 1
- Bed setup
- 3 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- CAPACITY 3
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityShaza Regency Hotel
TRIPLE CAPACITY 3
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 1
- Bed setup
- 3 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- CAPACITY 3
Adult and child limits apply within the room's total guest limit.
Room code: TPL.C3
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityShaza Regency Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityShaza Regency Hotel
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CLASSICDouble or Twin • CLASSIC • 1 Bedroom • 30 m²DBT.AS
Room overview
Smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Double or Twin
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityShaza Regency Hotel
Double or Twin CLASSIC
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Double or Twin
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBT.AS
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE CAPACITY 4QUADRUPLE • CAPACITY 4 • 1 Bedroom • 50 m²QUA.C4
Room overview
Smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–5 • Adults: max. 4 • Children: max. 1
- Bed setup
- 4 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityShaza Regency Hotel
QUADRUPLE CAPACITY 4
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–5 • Adults: max. 4 • Children: max. 1
- Bed setup
- 4 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room code: QUA.C4
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityShaza Regency Hotel
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Shaza Regency Hotel
50
reviews shown
Abdul
Excellent hotel and breakfast. Staff are friendly and distance from Haram is perfect. Rooms are spacious and the inclusive breakfast is amazing and varied every day. Only drawback- no gym, although it states on website, but apart from that , service, quality, food and value is excellent.
SAGGAF ALAWI
Spacious,clean room. Guestfrindly cooperative staff.All needed shops ,resturantes &cafe are around
Syed
Front desk manager was horrible. Extremely rude. Said he didn’t have our reservation and to call Expedia. This went on for an hour.
He also said the WhatsApp number that reached out to us about our reservation welcoming to our hotel wasn’t the hotel’s, which is an outright lie because when I called it the reservation department picked up.
I went up to reservation department and they fixed it / had an answer within 30 seconds.
He also said the WhatsApp number that reached out to us about our reservation welcoming to our hotel wasn’t the hotel’s, which is an outright lie because when I called it the reservation department picked up.
I went up to reservation department and they fixed it / had an answer within 30 seconds.
Khakim
Wonderful thanks to staff.
Osman
Good attentiveness
Wasif
Stayed there for 4 nights and had a very comfortably stay at the hotel.
All staff members are very friendly and super helpful. I booked three rooms with them and requested to have them next to each other. They ensured it, which was extremely helpful.
They were also super helpful when part of our elderly group members had to stay longer and required unplanned late check out due to flight delay. They facilitated them to the best demonstrting importance of customer care.
Thank you and I will return to this hotel
All staff members are very friendly and super helpful. I booked three rooms with them and requested to have them next to each other. They ensured it, which was extremely helpful.
They were also super helpful when part of our elderly group members had to stay longer and required unplanned late check out due to flight delay. They facilitated them to the best demonstrting importance of customer care.
Thank you and I will return to this hotel
WAHEED
Great staff excellent rooms. Very good customer service.
Abdullah
The check-in was smooth and welcoming upon arrival. We experienced some noise due to maintenance work, but the issue was handled quickly and professionally by Guest Relations, especially Ms. Amani, who went above and beyond. She offered luxurious Saudi hospitality, arranged a room upgrade to a quiet area away from the noise, and kindly provided a late check-out, which made our stay much more comfortable.
The furniture may feel slightly dated.
The furniture may feel slightly dated.
Jeelani
Definitely not a 5 star hotel
Mohammad
The bellman was extremely courteous, professional, and always ready to help. His friendly attitude and prompt service really made our stay more comfortable
AAISHA
Lovely hotel, close to the Haram and the street food section. Nice pakistani restaurants and shops on your door step. Breakfast was ok. However nice spacious size room for family
Ahmed Moatasem Moustafa Mahmoud
Very good
Mohammed
Excellent Breakfast, very neat and clean room with nice air conditioning. Shops and restaurants nearby with walkable distance to Al Haram
Mohamed
No breakfast
Ahmed
Location
Turki
The room was gorgeous
Azam
Yes
Muhamed
Great rooms
Yawor
Nice
Jannah
I'm actually a returning customer from last year!
Love the hotel its on the doorstep of the medina street markets. Rooms are spacious. Complimentary water
Love the hotel its on the doorstep of the medina street markets. Rooms are spacious. Complimentary water
Mozzammil
Room was nice and staff were excellent especially housekeeping staff. Very convenient location for food options and only short walk to mosque entrance
Hafeez
Good
Muhammad
Good !
Yahya
Room was nice and clean hotel was really good distance to masjid nabawi . Wifi was little bit weak but didn’t matter for us.
Mohamed
Rooms were very clean. Extremely kind and courteous staff, ideal location, overall terrific hotel.
Huda
Disappointing stay
This is my second time staying in this hotel, first time was a mid week solo stay,
I enjoyed it so I booked two rooms this time and came with family for the weekend.
They did not honor our requests for rooms next to each other, one of the rooms smelled like cigarettes, and they couldn’t offer another because they were fully booked, our concerns were dismissed.
The other room faced a construction site, and it was super noisy to sleep at night. Again no other room was offered when we complained.
We asked for late check out and it was approved, on the checking out day a big guy from reception banged like crazy at our door @12:30 and easing his voice and asking us to step out NOW. He said there was no note on the system.
my family were disappointed, I raved about this place the last time, and this time I am really surprised on how poor this stay was.
The location for me is the best selling point, hence the 2 start instead of the 1 star review.
I enjoyed it so I booked two rooms this time and came with family for the weekend.
They did not honor our requests for rooms next to each other, one of the rooms smelled like cigarettes, and they couldn’t offer another because they were fully booked, our concerns were dismissed.
The other room faced a construction site, and it was super noisy to sleep at night. Again no other room was offered when we complained.
We asked for late check out and it was approved, on the checking out day a big guy from reception banged like crazy at our door @12:30 and easing his voice and asking us to step out NOW. He said there was no note on the system.
my family were disappointed, I raved about this place the last time, and this time I am really surprised on how poor this stay was.
The location for me is the best selling point, hence the 2 start instead of the 1 star review.
Huda
The hotels has some of the nicest service staff ever, they are all smiling, eager to help, and they go out of their way for the guests. The front desk staff are a bit standoffish, they promised me a long bed, then u got two twins.
My second complaint is that my room window was facing a construction site, that went into full gear all through the night, and I am a pretty light sleeper, my earplugs helped a bit, I asked to change the room and they didn’t give me another one, glad it was a short stay.
The location is prime, accessible by car, and a moderately short walk to alharam.
My second complaint is that my room window was facing a construction site, that went into full gear all through the night, and I am a pretty light sleeper, my earplugs helped a bit, I asked to change the room and they didn’t give me another one, glad it was a short stay.
The location is prime, accessible by car, and a moderately short walk to alharam.
Sema
A lovely stay and a very fast cheak in and thank you for the amzing service
Khurram
Convenient location and overall great staff. The room was dated and the washroom was in a poor state. The property needs major updating. Breakfast was not the greatest but ok. The hotel is not worth the price it charges and is more like a 2 star or 2.5 star at best.
Junaid
We stayed 3 nights, stay was okay. Rooms were clean, cleaning staff were helpful and friendly.
The hotel could improve overall management, especially at night.The second night we heard 3 fire alarms at night intermittently (2 am, 3 am, 3:30 am). The third night (12 am) there were kids running around and talking in loud voices in the corridor. This continued for about 1 hour.
The hotel could improve overall management, especially at night.The second night we heard 3 fire alarms at night intermittently (2 am, 3 am, 3:30 am). The third night (12 am) there were kids running around and talking in loud voices in the corridor. This continued for about 1 hour.
mohamed
I need my refund fir the following reason; First night once we arrived to hotel Regency , the AC was not working in our room #1303 we reported it and then at 1 am they moved us to another room #603 that also has broken AC . They try to fix it , it took them longer then they put us in Room #1030 at about 4:15 am. No sleep all night . In addition by moving our luggage to 3 different rooms , my wife lost her dress or was stollen from her till the following day when we complained and reported the missing dress then they brought it to us after 2 hours negotiation and denial .
This was the worst experience with Expedia since 2010 and I hope to receive my full refund. Thank you
This was the worst experience with Expedia since 2010 and I hope to receive my full refund. Thank you
Mohamed
Very nice
hamad
Just need good cleaning for the room
Bilal aboobaker
Excellent stay
Md fotik
Brilliant hotel
Fantasy stay, close to Majid nabawi and everything else
Amir Ali
Very old hotel, Wifi wasn't working staff kept lying it will be fixed and they are working on it. Some staff very rude, except Minar the girl at reception she was very helpful. Very badly managed property, seems manager didn't care at all of the customers and kept over ruling staff wanting to help the customers. Not recommended at all.
Verified traveler
It’s ’OK’ but needs improvement
This an ok hotel. 3 stars. Not much more than that though. Supposedly recently renovated in 2023, not to the best of standards. The triple room bathroom design is terrible. Very little natural sunlight in the room. And a bit cramped in the room
Can’t fault the cleaning/lobby/bellboy staff though. Very friendly and service with a smile. A credit to this hotel. Just a shame the physical place itself is outdated and dingy.
Can’t fault the cleaning/lobby/bellboy staff though. Very friendly and service with a smile. A credit to this hotel. Just a shame the physical place itself is outdated and dingy.
Nasir
Suggest avoid this hotel at any cost if possible.
Very unpleasant management. I travelled with group of 7 people and at the front desk I was told that my booking was cancelled since I did not confirm my arrival/reservation (I never received any email from the hotels management or Hotels.com).
There were atleast 5 more families who had similar experience.
It is below par service from Hotels.com for not letting us know of any requirements and listing such facilities. End of the day no one takes responsibility (neither the hotel nor hotels.com).
There were atleast 5 more families who had similar experience.
It is below par service from Hotels.com for not letting us know of any requirements and listing such facilities. End of the day no one takes responsibility (neither the hotel nor hotels.com).
MOHAMMAD
We were four people and we were told, the rule supposedly was 3 water bottles per room. Every time we wanted to ask for something, it seemed like a huge task and as if they were doing us a huge favor. The staff were nice and friendly.
Malinda
Walkable to Masjid Nabawi. Near hotel 2 minutes walk have ASIAN food stalls selling Indonesian & Malaysian food. Convenience shop and laundry all around. Very good spot. Hotel ok not bad. Food ok. If you’re not fussy and picky.
Siraaj
Wifi don't work in room
Nasia
Great stay
Mohammad
Perfect stay, close to the mosque.
Yawor
Great location to the Masjid only few minutes walk. Overall good stay. Only cons the pillow way to big/high that gives you a Neck ache and the free breakfast not the best. The staff and the service was great cant fault them
Atif Wasim
Great experience. Best part being Shehed at checkin who was so helpful and amazing!
Made a huge difference to the stay
Made a huge difference to the stay
Zuber
No issues whatsover, great location & staff are very friendly
Waseem
Check in staff ignored us. I did not feel welcome at all. There was 3 people at the check in counter, one was busy the other two were busy chatting. Room was clean. Hotel is old. Bathtub had leak from the roof with Brown water dripping, hope it was not poop water. Over all not too bad but will not stay there again.
Sohail
Check in started off a little tedious. Reception staff couldn't find the reservation. But eventually was sorted.
Room description and pictures on expedia are lretty accurate. I booked 2 quads and they were a good size. Beds were singles. Pillows were just tooo thick and plump though.
Both our rooms were on the city side, right on king faisal road so at night there was often a bit of noise
Didnt have breakfast included in the rate, but i went to check the breakfast out one morning and it was pretty basic.
It was an easy enough walk to the Haram from the hotel too
I think overall the question is would i book this hotel again ? I think i would.
Room description and pictures on expedia are lretty accurate. I booked 2 quads and they were a good size. Beds were singles. Pillows were just tooo thick and plump though.
Both our rooms were on the city side, right on king faisal road so at night there was often a bit of noise
Didnt have breakfast included in the rate, but i went to check the breakfast out one morning and it was pretty basic.
It was an easy enough walk to the Haram from the hotel too
I think overall the question is would i book this hotel again ? I think i would.
Adil Ajaz
Good hotel to stay
Ali Azhar
Excellent location, 3-5 min walk to masjid e Nabvi. Best price for such a location. Hotel was really nice and the staff were very accomodating.
Location & surroundings
Shaza Regency Hotel
Siteen Road , Northen District, 42210, Madinah, Saudi Arabia
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Shaza Regency Hotel
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