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Grand Plaza Al Medinah Hotel
Madinah · Saudi Arabia
5 Zaid Bin Thabit Street ,42311, 5View location
6.2/10Good63 Reviews
Cleanliness6.2/10 6.2
Service6.6/10 6.6
Comfort6.6/10 6.6
Condition5.4/10 5.4
Amenities5.4/10 5.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Grand Plaza Al Medinah Hotel
Grand Plaza Al Madina in Al Madinah offers a central position with Al-Masjid an-Nabawi an 8-minute walk away. Prince Mohammad bin Abdulaziz International Airport is 7. 5 mi from the hotel.
Rooms feature air-conditioning, private bathrooms, mini-bars, and free WiFi. Additional amenities include hairdryers, refrigerators, and TVs. Guests can enjoy a restaurant and a coffee shop. Breakfast is available in-room, and room service is provided.
The hotel provides a 24-hour front desk, housekeeping, express check-in and check-out, and free on-site private parking.
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Grand Plaza Al Madina is in the heart of Madinah, within a 10-minute walk of Masjid Abu Dharr al Ghifari and Prophet's Mosque. This hotel is 2 mi (3.2 km) from Uhud Martyrs Square and 2 mi (3.3 km) from Uhud Battle Field.
Make yourself at home in one of the 451 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have hair dryers and slippers. Conveniences include phones, and housekeeping is provided daily. Featured amenities include a 24-hour front desk and laundry facilities.
Free self parking is available onsite.
Popular amenities
Parking available
Dining services
Concierge
Laundry
Check-in and check-out
Check-in from
4:00 PM
Check-in until
6:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Professional property host/manager
Pets not allowed
Important information
-
You need to know
- Couples wishing to share a room must provide proof of marriage.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
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Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. During the month of Ramadan, from February 18-March 19, 2026, guests booked in breakfast included rate plans will receive sohor (pre-dawn meal) instead of standard breakfast, according to local custom.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Property Registration Number 10007910
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately SAR 50 for adults and SAR 25 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Arabic
English
Nearby attractions
Masjid Abu Dharr al Ghifari
0.4 km / 0.2 mi
The Green Dome
0.7 km / 0.4 mi
Al-Baqi Cemetery
0.7 km / 0.4 mi
Prophet's Mosque
0.7 km / 0.5 mi
Masjid Al Ghamamah
1.3 km / 0.8 mi
Al-Safiya Museum and Garden
1.3 km / 0.8 mi
New Bilal Market
1.5 km / 1 mi
Bilal Ibn Rabah Mosque
1.6 km / 1 mi
Al Hijaz Railway Museum
2.1 km / 1.3 mi
Ali Ibn Abi Talib Mosque
2.7 km / 1.6 mi
The Seven Mosques
2.9 km / 1.8 mi
Historical Quba Castle
3.5 km / 2.2 mi
Masjid Al-Jummah
3.8 km / 2.4 mi
Uhud Martyrs Square
4 km / 2.5 mi
Al Noor Mall
4.1 km / 2.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 451
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE CAPACITY 4QUADRUPLE • CAPACITY 4 • 1 Bedroom • 50 m²QUA.C4
Room overview
Smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–5 • Adults: max. 4 • Children: max. 1
- Bed setup
- 4 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Plaza Al Medinah Hotel
QUADRUPLE CAPACITY 4
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–5 • Adults: max. 4 • Children: max. 1
- Bed setup
- 4 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room code: QUA.C4
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CLASSICDouble or Twin • CLASSIC • 1 Bedroom • 30 m²DBT.AS
Room overview
Smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Double or Twin
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Plaza Al Medinah Hotel
Double or Twin CLASSIC
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Double or Twin
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBT.AS
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE CLASSICTRIPLE • CLASSIC • 1 Bedroom • 40 m²TPL.AS
Room overview
Smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 1
- Bed setup
- 4 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Plaza Al Medinah Hotel
TRIPLE CLASSIC
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 1
- Bed setup
- 4 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: TPL.AS
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Grand Plaza Al Medinah Hotel
41
reviews shown
Muhammad
Bathroom ceiling was leaking when we got the room. There was a urine smell in the room. Quickly got the response from the staff. The leak was fixed but the smell was there.
Momtaz
Shops nearby
osman
Had booked through Hotels.com on arrival we were told that we did not have booking or reservation we had to argue for hours before someone decided to ring there head office for them to confirm and told that they forgot to inform the hotel We waited almost 3 hrs before we were allocated rooms. which was very inconvenient as we were a group of 12.no compemsation or upgrade
Mr Shiraz M
Location is great, however, the room allocated was not clean, bathroom in state of disrepair, no hot water. Some staff were not helpful.
Limited lifts taking way too long to get, queues before and after salah times.
Limited lifts taking way too long to get, queues before and after salah times.
Zureena
Cleaning needs to be upgraded
Inayatullah
Staff was exceptional and very courteous.
mostafa
The worst hotel i have ever booked in my entire life
Elevator waiting time is terrible
Out of 2 nights, 1 full night with no water in the bathroom
The staff are unprofessional
Elevator waiting time is terrible
Out of 2 nights, 1 full night with no water in the bathroom
The staff are unprofessional
Muhammad Mashood
the only good thing about the hotel was the closeness to the mosque, otherwise the Quality was very poor. The food was very average, the lift system was horrible, so we mostly had to use the stairs. The stairways where extremely smelly. The staff however was very nice, the check out time was adjustable and esp brother Riaz from Service on floor 2 was very helpful.
Eldar
Staff good
Muhammad
Not enough elevators
Tahir
Very good location but lifts were a nightmare
You had to wait for ages and most of the time there was no room, so we decided to take the stairs on many occasions
You had to wait for ages and most of the time there was no room, so we decided to take the stairs on many occasions
Dalia
Very convenient location
Faizan
Yes breakfast was fresh. Staff was helpful.
Md Safiul
Pretty much everything except staff
Muhammad
Staff is ok but there services are very slow. There equipment doesn't works properly
Giash
Everything was above board.
Yousra
Bed bugs
Mohammed
Poor facility and services
Abdullah
V good
Rehanuddin
Excellent hotel and kids loved the buffet breakfast !!
Muhammad
On the reception Miss Samira and Abdullah highly recommended, the provide really great service so 5 star to them but zero star to the workers on work over there specially a room service guy Tasneem. He didn't even bother to knock at the door or clean the room not even once, no one comes at the room for cleaning, so zero star there, also the cleaning staff looks like they are always after the tips. I noticed people were paying tips, they cleaned there their rooms otherwise they didn't even come to you.
The biggest bad thing about the hotel is the lift, there are 13 or 14 floors, don't think about using the lift, there is always a lot of people waiting for the lift and they have only 3 lifts, and from those 2 were for their own staff. The lifts were so conjusted, its hard to stand with the crowd.
The biggest bad thing about the hotel is the lift, there are 13 or 14 floors, don't think about using the lift, there is always a lot of people waiting for the lift and they have only 3 lifts, and from those 2 were for their own staff. The lifts were so conjusted, its hard to stand with the crowd.
Rehab
Very nice staff
Elan
Cigarette filled
Hani
Checked in. Went in elevator to go to the room, then pressed the floor number then it takes you to a different level. left right out .
Faisal
They cancelled without warning. Expedia needs to intervene this 4:00pm business
Omnia
تاخير في معاد استلام الغرف و المغادره بدري
و عدم كفايه الاسانسيرات مع حجم الفندق
و عدم كفايه الاسانسيرات مع حجم الفندق
touqeer
All is good except lift were to small and have to wait 10-20 mins in rush time.
SYED
Elevators are very small and take long time
Aftab
Call house keeping to clean room but they never showed
Saeed
Location is perfect, rooms very tight, elevator too bust and too slow, property too old
Breakfast is good
Breakfast is good
Mozammel
Very close to mosque and others that needed for stay like restaurants
Mohsin
I stayed at Graza with family and found it to be a mixed experience. The biggest highlight of this hotel is undoubtedly its proximity to the Haram. It's incredibly convenient as it's just a 2-minute walk away, making it ideal for those wanting to visit the religious site frequently.
However, my experience was marred by the lifts, which were consistently terrible and exceedingly busy. It often took over 15 minutes just to catch a lift, and when one finally arrived, it was overcrowded with far too many people squeezing in at once. This was not just a minor inconvenience but significantly impacted my stay, leaving me quite unimpressed with this aspect of the hotel.
My first impression was further tainted when I checked in. The room was not ready upon my arrival, and I was forced to wait an additional 45 minutes. When I finally got into my room, it was in poor condition, and there was an unpleasant smoke odor lingering. This prompted me to request a cancellation. Luckily, the hotel staff responded by upgrading me to a Suite, which was considerably better than the initial room I was assigned. This suite was cleaner and more pleasant, somewhat redeeming my experience.
Overall, I would recommend grand place if your primary requirement is proximity to the Haram. Its location is fantastic for this purpose, but do be prepared for potential inconveniences such as the lift situation and possible delays in room readiness. The hotel staff did make an effort to rectify issues.
However, my experience was marred by the lifts, which were consistently terrible and exceedingly busy. It often took over 15 minutes just to catch a lift, and when one finally arrived, it was overcrowded with far too many people squeezing in at once. This was not just a minor inconvenience but significantly impacted my stay, leaving me quite unimpressed with this aspect of the hotel.
My first impression was further tainted when I checked in. The room was not ready upon my arrival, and I was forced to wait an additional 45 minutes. When I finally got into my room, it was in poor condition, and there was an unpleasant smoke odor lingering. This prompted me to request a cancellation. Luckily, the hotel staff responded by upgrading me to a Suite, which was considerably better than the initial room I was assigned. This suite was cleaner and more pleasant, somewhat redeeming my experience.
Overall, I would recommend grand place if your primary requirement is proximity to the Haram. Its location is fantastic for this purpose, but do be prepared for potential inconveniences such as the lift situation and possible delays in room readiness. The hotel staff did make an effort to rectify issues.
Ahmad
My experience at the Grand Plaza Al Madina Hotel was deeply disappointing, and I believe their entire staff, especially the front desk team, would benefit greatly from client experience training. While I understand that managing a large number of guests can be overwhelming, simple gestures like a smile or a genuine effort to assist guests can make a significant difference.
There were several issues during my stay:
* We were a group of four sharing a room, yet only two keys were provided, which had to be reprogrammed at the front desk multiple times a day.
* Room service was virtually nonexistent. Basic requests for items like toilet paper and towels were only fulfilled the following day, despite repeated follow-ups.
* The shower had no hot water, and despite the need for cost-cutting, these basics should never be compromised as they directly impact guest comfort.
* Upon check-in, our luggage was taken by staff with the assurance it would be delivered to our room. Over an hour later, we found it left unattended in the lobby.
* Lastly, running only two out of four elevators to serve hundreds of guests created unnecessary inconvenience and frustration.
These shortcomings significantly detracted from my trip to this beautiful city. Unfortunately, I cannot recommend this hotel, as there are many other options that provide a far better experience.
There were several issues during my stay:
* We were a group of four sharing a room, yet only two keys were provided, which had to be reprogrammed at the front desk multiple times a day.
* Room service was virtually nonexistent. Basic requests for items like toilet paper and towels were only fulfilled the following day, despite repeated follow-ups.
* The shower had no hot water, and despite the need for cost-cutting, these basics should never be compromised as they directly impact guest comfort.
* Upon check-in, our luggage was taken by staff with the assurance it would be delivered to our room. Over an hour later, we found it left unattended in the lobby.
* Lastly, running only two out of four elevators to serve hundreds of guests created unnecessary inconvenience and frustration.
These shortcomings significantly detracted from my trip to this beautiful city. Unfortunately, I cannot recommend this hotel, as there are many other options that provide a far better experience.
Mohamed
Smoking every single floor
TOUSEEF
The only is its close proximity to haram. Breakfast was okay. Don't expect any Customer service. Do not recommend travelers from US/EU.
Mannan
After I arrived from a 14 hours flight, I was told by the hotel staff that they didn’t have my reservation. After seeing that I had all necessary details, they finally told me that the reservation had been cancelled and I didn’t have a room at the hotel any longer. I was left completely on my own at 2am with nowhere to stay for the next five days! They also did this to another couple just so they could rebook at higher last minute prices. Absolutely horrible staff without any remorse!
SYED
Very nice place walkable distance to rawdha
abdul
Receptionist wasn't preventable/ crowded/ elevators are oldies/ rooms are dirty/ so overall not happy to staying that hotels anymore
Arif Hussain
Property is pretty close to Haram and plenty of dining and shopping options
Awais
If it wasn’t for Md.. Hanif...
& Md Abir khan our stay would have been bad, the hotel is dated but all the staff was very helpful, breakfast was awesome that kept us good, and the main thing is that the location is 1 min from door 339 in haram
& Md Abir khan our stay would have been bad, the hotel is dated but all the staff was very helpful, breakfast was awesome that kept us good, and the main thing is that the location is 1 min from door 339 in haram
Tanvir
Ine of the worse room ever. Everything was dirty.
Location & surroundings
Grand Plaza Al Medinah Hotel
5 Zaid Bin Thabit Street ,42311, 5, Madinah, Saudi Arabia
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Grand Plaza Al Medinah Hotel
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