Name: Emaar Royal
Address: King Faisal, Madinah, 1111, SA

8/10

Excellent

05 Mar 2026

Bilquees

We had RO. Had the option to buy breakfast for 100 SARs however decided against it as previous experience with breakfast at this property was not good.

There was a Jakarta restaurant in the vicinity.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Fardowsa

The service is great.The staff members were nice.

6/10

Pleasant

28 Jan 2026

Mohammad S

There was no shampo, no hand soap and no shower gel no body lotion. There was not enough toilet paper.Breakfast there wasn’t enough options for buffet

2/10

Poor

04 Jan 2026

Muhammad

**Please be aware this is NOT a 5-star hotel**
We were very disappointed and shocked to arrive and realise this hotel was not 5-star as we had booked from the UK, but a 2 or 3 star hotel. Rooms are very small, barely room to walk. Toilets are very outdated however they were clean. Plumbing issues, water was dripping from above into our bathroom. Stained towels
Breakfast was a chaotic experience, not enough space for people to move around so people end up pushing, grabbing food, etc. Not enough seats so everyone stressed out looking for a chair to sit down with the family.
Dinner is a calmer experience. Food choices are extremely limited, one or two meat dishes, a rice dish, and a pasta dish. The chicken was pink inside so we left it. Soup was delicious and there were two different soups every day, freshly made. Desserts were good, fresh cakes daily which I think were ordered from elsewhere.
They do not clear tables fast enough, hardly any staff to do so. Even if someone cleared the table, the next person who is meant to clean and set the table does not come, so the tables are just left dirty. We were told we couldn't sit on the side of the restaurant that looked clean to us. We could not find a clean table to sit down. After a few minutes we found a member of staff to ask.
Paid ~£200/night per room for what is essentially a 2-star hotel.
Very close to haram, walking distance, however you have to cross a very busy road. Very close to door 339 and near women's prayer area.

Leisure Family

6/10

Pleasant

28 Dec 2025

Azaad

There is a MAJOR ERROR in the electrical wiring in ALL rooms. The bright ceiling lights and the individual sockets and bedside lamps are on the same circuit so the bedside lamps won't work if the room lights are off.
THE only independent socket was by the desk. Luckily I travel with an extension cable.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Abdul

The room was quite cramped for a family. Was not happy with the overall cleanliness - it was nothing egregious but looking closely you could easily find areas which should have been wiped / cleaned better. Never been a fan of carpets in hotel rooms - a surefire way for the accumulation of dirt and grime build up over time - never walked without my sandals and made sure the kids did the same.
Other issues were a non fully functioning telephone; which meant I was only able to receive calls from other members of the group I was travelling with staying in the same hotel but not being able to ever successfully call them. The safe lock was out of battery so was not able to make use of that again. Finally, bizarre electric wiring meant that in order to use most of the electric outlets in our room for charging our devices, we had to keep the light switch next to each one of them turned on! Otherwise, no charging our phones!
Final black mark is the very average cuisine - really on the bland side - won't be appealing to South Asian tastes in particular.

Now for some positives. The staff generally speaking were helpful and friendly. The lobby area was pleasant and nicely decorated. The location was excellent - very easy walk to the prophet's mosque with plentiful shops and restaurants close by. The beds were comfortable for sleeping.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Khalid

Shops nearby.

8/10

Excellent

29 Sep 2025

Mohammed

They need to work on hygiene

Friends_and_family Family

2/10

Poor

30 Aug 2025

Abdulkadir

Very bad experienced hotel

We had a very bad experience, we book king bed but instead they give us separate beds.and we ask them why they said we don’t have king bed. The bathroom we so bad very small impossible to take a shower because the floor will be wet since the bathroom does not have closing door. And it very badly smelling so horrible

6/10

Pleasant

17 Mar 2025

Shashi

Not so great

4/10

Poor

22 Jan 2025

Abdul

The room was ok but the bathroom shower place was too small, I asked for change the room they changed but it was a disabled room,
It’s to bad, I asked for iron around 06 am , I contacted reception several times but I didn’t receive yet,
Staff were laying,

Leisure Family

8/10

Excellent

15 Apr 2024

MOHAMMAD Mubarak

Good

Leisure Family

10/10

Exceptional

29 Feb 2024

Mahmud

Very nice hotel near Masjid ul Nawabi.

Partner

10/10

Exceptional

16 Feb 2024

Bodiul

Very close to the Prophet Mosque

Leisure Family

8/10

Excellent

04 Feb 2020

Bilquees

Highly recommended

Room and bathroom was very clean, beds were comfortable. Very near to Masjide Nabawi and ladies gate 26. Two very nice Pakistani restaurants were situated in the same building complex. We had room only. Cannot comment on breakfast or dinner etc. Overall very pleasant experience. Hope to stay at Darul Eiman Royal again in near future.

Friends_and_family Family

8/10

Excellent

14 Dec 2019

Verified traveler

Very close for ladies entrance

Very helpful team overall allowed us to have after Jummah checkout thanks for that, overall hotel is ok but worth a money as very close to ladies entrance

Friends_and_family Family

8/10

Excellent

23 Nov 2019

Nasima

Pleasant

It was a great stay the location was also good the hotel was nice and clean

Partner

4/10

Poor

26 Oct 2019

Verified traveler

The staff & breakfast were good. The TV was out of order, the bathroom needs to be changed, lots of things need to be repaired or changed . The location is not that near by foot.the hotel looks like 5 stars hotel only in the recent& corridors. The hotel staff provide us by items which is offered by 5 stars hotels only upon asking them to bring them such us shower cap, white slippers, white toilet paper

Family

8/10

Excellent

12 Oct 2019

Verified traveler

The rooms were well maintained, clean and nearest to Haram

Friends_and_family Family_with_children

8/10

Excellent

21 Aug 2019

Verified traveler

The location is very close to the mosque and the hotel is clean and close to all kinds of shops. The breakfast buffet is very diverse and there are so many choices but the quality of the food could be better.

Business_and_leisure Friends

2/10

Poor

10 Jun 2019

sayeeduddin

Don't make any booking in this hotel.

Totally upsetting.Booked through hotels.com and neither hotels.com nor we can contact them. No one picks up their so many phones and no one responds to their emails.
We had some delays in our visa process and wanted to postpone our stay. In spite of receiving our email, the reception, when we arrived late, refused to let us in unless we paid the full amount for the day.
Stayed there for 5 hours and will not stay nor recommend anyone to even book there. You will loose your money if you change your plans. We have booked 2 rooms and lost thousands of Dollars with them. Receptionist advised to contact the office during the day and when we returned home no one ever responded to our so many overseas calls. Hotels.com informed us that their policy is \"No refund\".
What a tragedy that they have this policy in the City of the most beloved Prophet of Allah.
Our booking was from 1st Jan- 5th Jan. 2019

Family

8/10

Excellent

13 Jan 2019

Dr.Hany

Superb

Amazing very good hotel

Family

2/10

Poor

12 Jan 2019

Verified traveler

Not Good Room & Service I Paid For Parking Naver Issued Parking & Not Good Housekeeping Call Do Many Time No Body Answer The Phone. 😂

8/10

Excellent

30 Dec 2018

Gulam

Great hotel all necessities are fulfilled good location good staff

Family

2/10

Poor

12 Dec 2018

Verified traveler

Bad place

Front desk are rude and unhelpful

Friends

10/10

Exceptional

01 Nov 2018

Mohammed Hamza

Amazing

Family

6/10

Pleasant

22 Oct 2018

Verified traveler

Nice hotel but bit far from masjid e nabvy breakfast is nice

2/10

Poor

14 Oct 2018

Mohammed

Nightmare in Madinah

It was a nightmare . I will never ever stay in this hotel. Staff were very bad. Food was bad too.

Family

2/10

Poor

20 Aug 2018

AHMED

No párking as it minshin in hotels.com . The staff is too bad

Partner

8/10

Excellent

10 Jun 2018

Mr. Faisal

Excellent Stay

Extremely impressed with Al Eiman Royal as a whole. It was my first time staying here and the staff were polite, professional and efficient. The condition of the hotel is very pleasant and comfortable. Even though i had booked a double room, the check in assistant offered to upgrade us to a triple room as we had an infant and would allow him more space! I would definitely consider ataying here again shpuld the price be right, just like it was this time.

Family

8/10

Excellent

10 Jun 2018

Verified traveler

Al Eiman

Good hotel, good location, no issues.

Family

6/10

Pleasant

04 Jan 2018

Verified traveler

Good location, excellent value for money

Definitely not a 5*...good location and good value

Family

2/10

Poor

03 Jan 2018

Verified traveler

Not a 5 stars hotel , rooms are not clean, A/c are old and noisy

Family

4/10

Poor

02 Jan 2018

Verified traveler

Not a 5 stars hotel

Old hotel and not clean. Deserve 2stars only

Family

4/10

Poor

07 Nov 2017

Mirza

Bad Service.

Did not clean room well.

Family

8/10

Excellent

11 Oct 2017

Kashif

Visit to Medina with Family

First of all, on the front desk took huge time, because they could not locate the confirmation number. After about 15 minutes I was given the room keys. After getting into the room we find that two beds are fine normal but the others are small and not comfortable. The carpet was dirty and therefore, we keep on wearing our own in-room sleepers. The washroom was fine. After that, I went downstairs into the parking by myself to find the place and then accordingly re-requested to let my car in that took about half an hour to solve the issues and park my car finally. The praying mat was not available in the room. Checking out was very fast and was very helping. Wifi was fine but do not expect high signal strength and speed.

Family

8/10

Excellent

01 Oct 2017

saleh

Very good

Very good hotel. Except no sufficient car parking.

2/10

Poor

21 Jul 2017

Mohammed

Nightmare hotel

They rate themselves as 5 stars where they don't worth one star. They were very dirty rooms caridor & hotel receptionital area. Car park is a disaster . Food is so bad & tasteless .Dueity manager is careless..

Family

2/10

Poor

24 Jun 2015

Verified traveler

Get a different hotel

I booked this hotel thinking breakfast was included, come there and then get told hotels.com are liars and that they only say breakfast is included just to get customers. The hotel is cash only, and they were giving us a hard time because we brought credit cards. The rooms were only cleaned on request, and it seemed as if they wouldnt bother asking us how are stay was.

Family

2/10

Poor

22 May 2015

Dr. Amer

WORST STAY IN MY LIFE

IN BRIEF BAD AND EVEN WORSE HOTEL I HAVE SEEN IN MY LIFE.
I went to Madina for visiting the Holly Mosque. My reservation was confirmed with credit card with breakfast included. When arrived the hotel reception was mess. Two local guys (one skinny dark skin guy and another middle eastern looking) were very rude and impolite in their attitude. I was denied reservation, telling me the Hotels.com is very bad website and their reservation is not accurate. Third young guy (Egyptian)sitting at the computer and speaks zero English as he said, he was even worst and even more rude. Finally I had to call UK from my USA phone which cost me about 70 USD to tell the customer service at hotels.com my problem. Hotel. com tried to call the hotel but no one picks up the phone. I am telling the Egyptian guy Hotels.com is calling you, he said I do not need to answer them. Finally after two hours I was given small room and denied Breakfast & Internet although they were paid for. I recommend removing the hotel from Hotel.Com website.

4/10

Poor

21 May 2015

ali

Good rooms but a bit of walk to mosque

Check in was a problem. Had to wait for them to find booking and then provide room. When I made the booking I clearly booked with breakfast but when at hotel having breakfast with parents we had to leave because they said breakfast is not included. Staff was not pleasant at hotel.

6/10

Pleasant

11 May 2015

Abdul

I would look elsewhere

Booked this room for my parents who were not happy with there stay. Complementary breakfast was promised at the time of booking but the hotel did not honor it.

I always read reviews when making the bookings. Seems like this hotel had great review before April 2015, when I booked the hotel. Now it consistently has bad reviews.

I hope the hotel can make the necessary adjustments to get it back together.

Family

8/10

Excellent

09 May 2015

love to travel

Nice hotel , close to Haram

Prons:
Close to Haram
Multiple elevators
Breakfast is good with a lot of varieties
Parking is good.

Cons:
Check in is confusing and not guaranteed as reception had to check with another desk.
Beakfast quality is not 5 star.
Internet is at a cost

10/10

Exceptional

13 Mar 2026

Harun

Kahvaltısı çok iyidi

Friends_and_family Friends

10/10

Exceptional

20 Apr 2025

Balsam

Honeymoon

Nous sommes passés pour notre lune de miel et nous avons été très bien accueillis par le personnel : chambre décorée, fruits en cadeau, hôtel très propre.

Partner

10/10

Exceptional

09 Mar 2019

ABDULAZIZ

جميلة لكن السرير جدا قاسي

Partner

6/10

Pleasant

10 Dec 2018

Verified traveler

إقامة جيدة وفندق قريب من بوابة النساء للروضة

الإفطار أكثر من رائع وحجزت عشاء فى آخر يوم وكان ممتاز أيضاً ولكن مدير المطعم كان تعامله غير جيد

Family

2/10

Poor

13 Oct 2018

Mamdouh

تجربة سيئة لن تتكرر

سوء استقبال، وتعامل أسوأ. أثاث بحالة غير جيدة، لا يوجد سجادة صلاة، ولا تلفزيون، ولا مكواة ملابس. يوجد غلاية ماء خربانة. المواقف مزدحمة وغير مجدية، شمال شرق الحرم ليس قريبا كما هو مكتوب في النبذة عنهم

Family

2/10

Poor

27 Sep 2018

saud

لا أنصح به

التنظيف غير جيد
الإفطار سيء ليس بوفيه لكن يحضرون لك في الغرفة مع أن الطبخ غير جيد وليس متنوعا
هناك تعقيد في الدخول

Friends

10/10

Exceptional

12 Feb 2018

Moustafa